Philips BDM4037F User Manual

BDM4037F

www.philips.com/welcome

EN User manual 1
Customer care and warranty 15
Troubleshooting & FAQs 23

Table of Contents

1. Important ...................................... 1

1.1 Safety precautions and

maintenance ................................. 1

1.2 Notational Descriptions ............ 2

1.3 Disposal of product and packing

material .......................................... 3

2. Setting up the Display ............... 4

2.1 Installation .................................... 4

2.2 Operating the Display ................ 6

2.3 Remove the Base Assembly for

VESA Mounting ...........................8

3. Image Optimization ................... 9

3.1 SmartImage .................................. 9

3.2 SmartContrast .............................10

4. Technical Specications ........... 11

4.1 Resolution & Preset Modes .... 13

5. Power Management .................14

6. Customer care and warranty .. 15

6.1 Philips’ Flat Panel Displays Pixel

Defect Policy ...............................15

6.2 Customer Care & Warranty ......18

7. Troubleshooting & FAQs ......... 23

7.1 Troubleshooting ........................ 23

7.2 General FAQs ............................. 24

1. Important

1. Important

This electronic user’s guide is intended
for anyone who uses the Philips Display.
Take time to read this user manual
before you use your Display. It contains
important information and notes
regarding operating your Display.

The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.

Read and follow these instructions
when connecting and using your
computer Display.

Operation

• Please Keep the Display out of

direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
Display.

• Remove any object that could fall

into ventilation holes or prevent
proper cooling of the Display’s
electronics.

• Do not block the ventilation holes

on the cabinet.

• When positioning the Display, make
sure the power plug and outlet are
easily accessible.

• If turning off the Display by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.

• Please use approved power cord
provided by Philips at all time. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care
Consumer Information Center)

• Do not subject the Display to severe
vibration or high impact conditions
during operation.

• Do not knock or drop the Display
during operation or transportation.

Maintenance

• To protect your Display from
possible damage, do not put
excessive pressure on the LCD
panel. When moving your Display,
grasp the frame to lift; do not lift
the Display by placing your hand or
fingers on the LCD panel.

• Unplug the Display if you are not
going to use it for an extensive
period of time.

• Unplug the Display if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your Display.

• To avoid the risk of shock or
permanent damage to the set, do
not expose the Display to dust,
rain, water, or excessive moisture
environment.

• If your Display gets wet, wipe it with
dry cloth as soon as possible.

1

1. Important

• If foreign substance or water gets in
your Display, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.

• Do not store or use the Display in
locations exposed to heat, direct
sunlight or extreme cold.

• In order to maintain the best
performance of your Display and use
it for a longer lifetime, please use
the Display in a location that falls
within the following temperature
and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

Important information for Burn-in/
Ghost image

• Always activate a moving screen
saver program when you leave
your Display unattended. Always
activate a periodic screen refresh
application if your Display will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.

• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

Service

• The casing cover should be opened
only by qualified service personnel.

• If there is any need for any
document for repair or integration,
please contact with your local
service center. (please refer to the
chapter of “Consumer Information
Center”)

• For transportation information,
please refer to “Technical
Specifications”.

• Do not leave your Display in a car/
trunk under direct sun light.

Note

Consult a service technician if the
Display does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.

1.2 Notational Descriptions

The following subsections describe
notational conventions used in this
document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:

Note

This icon indicates important
information and tips that help you make
better use of your computer system.

Caution

This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.

2

1. Important

Warning

This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.

Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.

1.3 Disposal of product and packing material

Waste Electrical and Electronic
Equipment-WEEE

This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.

Your new Display contains materials that
can be recycled and reused. Specialized
companies can recycle your product
to increase the amount of reusable
materials and to minimize the amount
to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.

Please find out about the local
regulations on how to dispose of your
old Display and packing from your sales
representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.

From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take­back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.

Your display is manufactured with high
quality materials and components
which can be recycled and reused.

To learn more about our recycling
program please visit

http://www.philips.com/a-w/about/
sustainability.html

3

2. Setting up the monitor

2. Setting up the Display

* VGA * HDMI

* CD

BDM4037

Register your product and get support at

www.philips.com/welcome

©

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Philips and the Philips’ Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license from Koninklijke
Philips N.V.

Contents:

Display drivers

User’s Manual

User’s Manual

www.philips.com/welcome

使用产品前请阅读使用说明

保留备用

Display

* DVI-D

2.1 Installation

Package contents

*Different according to region.

Install the base

1. Place the Display face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.

2. Hold the base stand with both
hands and firmly insert the base
stand into the base column.

(1) Gently attach the base to the base

column until the latch locks the
base.

(2) Use your fingers to tighten the

screw located at the bottom of
the base, and secure the base to
the column tightly.

2

1

Warning

This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the d amage.

4

2. Setting up the monitor

Connecting to your PC

6

HDMI 2 HDMI 1

1

Kensington anti-theft lock

2

HDMI audio out

3

VGA input

4

DVI input

5

HDMI input

6

AC Power input

DVI

Connect to PC

1. Connect the power cord to the back
of the Display firmly.

2. Turn off your computer and unplug
its power cable.

1

3. Connect the Display signal cable to
the video connector on the back of
your computer.

HDMI

D-SUB

AUDIO OUT

23455

4. Plug the power cord of your
computer and your Display into a
nearby outlet.

5. Turn on your computer and Display.
If the Display displays an image,
installation is complete.

5

2. Setting up the monitor

2.2 Operating the Display

1

Description of the control buttons

Press more than 3 seconds
to switch display power
OFF. Press to switch display
power ON.

Access the OSD menu
Confirm the OSD
adjustment.

Adjust Brightness

Adjust the OSD menu.

Change the signal input
source.

Adjust the OSD menu.

SmartImage hot key. There
are 6 modes to select:
Office, Photo, Movie,
Game, Economy, Off.

Return to previous OSD
level.

2

Basic and simple instruction on the

control keys

To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions. Press

.

the button to select desired option.

The OSD Menu

Below is an overall view of the structure
of the On-Screen Display. You can
use this as a reference when you want
to work your way around the different
adjustments later on.

6

2. Setting up the monitor

Main menu Sub menu

Input

Picture

Audio

Color

Language

OSD Settings

Setup

VGA

DVI

HDMI 1

HDMI 2

Picture Format

Brightness

Contrast

Sharpness

SmartResponse

SmartContrast

Gamma

Pixel Orbiting

Over Scan

Volume

Mute

Color Temperature

sRGB

User Dene

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H.Position

V.Position

Phase

Clock

Resolution
Notication

Reset

Information

Wide Screen, 4:3, 1:1

0~100

0~100

0~100

O, Fast, Faster, Fastest

On, O

1.8, 2.0, 2.2, 2.4, 2.6

On, O

On, O

0~100

On, O

5000K,6500K,7500K,8200K,9300K,
11500K

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

O, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, O

Yes, No

5

Resolution notification

This Display is designed for optimal
performance at its native resolution,
1920 x 1080 @ 60 Hz. When the Display
is powered on at a different resolution,
an alert is displayed on screen: Use
1920 x 1080 @ 60 Hz for best results.

Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.

6

Physical Function

Tilt

10°

-5°

7

2. Setting up the monitor

2.3 Remove the Base Assembly

2

5

3

1

4

for VESA Mounting

Before you start disassembling the
Display base, please follow the
instructions below to avoid any possible
damage or injury.

1. Place the Display face down on a
smooth surface. Pay attention not to
scratch or damage the screen.

2. Loosen the assembly screws, then
detach the neck from the Display.

Note

This Display accepts a 100mm x 100mm
VESA-Compliant mounting interface.

100mm

100mm

2 1

8

3. Image Optimization

3. Image Optimization











3.1 SmartImage

What is it?

SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized Display
performance.

Why do I need it?

You want a Display that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your Display viewing
experience.

How does it work?

SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.

How to enable SmartImage?

1. Toggle to the left to launch the
SamrtImage on screen display.

2. Toggle to the up or down to select
between Office, photo, Movie,
Game, Economy, SmartUniformity
and Off.

3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.

There are six modes to select: Office,
Photo, Movie, Game, Economy and Off.





• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when you’re
working with spreadsheets, PDF
files, scanned articles or other
general office applications.

• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors

- all without artifacts and faded
colors.

• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas

9

3. Image Optimization

maintaining a dynamic natural
values for the ultimate video display.

• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.

• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.

• Off: No optimization by SmartImage.

3.2 SmartContrast

What is it?

Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Display's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.

When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.

Why do I need it?

You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your Display's power
consumption, you save on energy costs
and extend the lifetime of your Display.

How does it work?

10

4. Technical Specifications

4. Technical Specifications

Picture/Display

Display Panel Type VA LCD
Backlight W-LED system
Panel Size
Aspect Ratio
SmartContrast (typ.) 20,000,000:1
Response Time (typ.) 20 ms (GtG)
SmartResponse (typ.) 5 ms (GtG)
Optimum Resolution 1920 x 1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 16.7 M
Vertical Refresh Rate 56-76Hz
Horizontal Frequency 30-83KHz
sRGB YES

Connectivity

Signal Input VGA( Analog), DVI, HDMIX2
Input Signal Separate Sync, Sync on Green
Audio In/Out HDMI audio out

Convenience

OSD Languages

Other Convenience VESA mount(100 × 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX

Power

Consumption

Normal Operation 46.32 W (typ.) 46.42 W (typ.) 46.52 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)

Heat Dissipation*

Normal Operation

Sleep (Standby)

40" (101.6 cm)
16:9

English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean

AC Input
Voltage at
100VAC , 50Hz

AC Input
Voltage at
100VAC , 50Hz

158.09 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

AC Input
Voltage at
115VAC , 60Hz

AC Input
Voltage at
115VAC , 60Hz

158.43 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

AC Input
Voltage at
230VAC, 50Hz

AC Input
Voltage at
230VAC , 50Hz

158.77 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

11

4. Technical Specifications

Off

<1.02 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

On Mode (ECO mode) 22.39 W (typ.)

Power LED indicator

Power Supply

On mode: White, Standby/Sleep mode: White
(blinking)

Built-in, 100-240VAC, 50-60Hz

Dimensions

Product with stand
(WxHxD)

Product without stand
(WxHxD)

Product with packaging
(WxHxD)

909 x 643 x 247 mm

909 x 532 x 72 mm

1043 x 731 x 304 mm

Weight

Product with stand 11.6 kg
Product without stand 11.3 kg
Product with packaging 16.42 kg

Operating Condition

Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)

0°C to 40 °C

20% to 80%

700 to 1060hPa

-20°C to 60°C

10% to 90%

500 to 1060hPa

Environmental

ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing

Compliance and standards

Regulatory Approvals CCC, CECP, CEL

Cabinet

Color White
Finish Glossy

<1.02 BTU/hr
(typ.)

Note

1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.

2. Smart response time is the optimum value from either GtG or GtG (BW) tests.

12

4. Technical Specifications

4.1 Resolution & Preset Modes

Maximum Resolution

1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)

Recommended Resolution

1920 x 1080 @ 60 Hz (digital input)

H. freq

(kHz)

31.47 720 x 400 70.09

31.47 640 x 480 59.94

35.00 640 x 480 66.67

37.86 640 x 480 72.81

37.50 640 x 480 75.00

37.88 800 x 600 60.32

46.88 800 x 600 75.00

48.36 1024 x 768 60.00

60.02 1024 x 768 75.03

44.77 1280 x 720 59.86

63.89 1280 x 1024 60.02

79.98 1280 x 1024 75.03

55.94 1440 x 900 59.89

65.29 1680 x 1050 59.95

67.50 1920 x 1080 60.00

Note

1. Please notice that your display works
best at native resolution of 1920 x 1080
@ 60Hz. For best display quality, please
follow this resolution recommendation.

Resolution V. freq (Hz)

13

5. Power Management

5. Power Management

If you have VESA DPM compliance
display card or software installed in
your PC, the Display can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the Display will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:

Power Management Definition

VESA

Video H-sync V-sync Power Used

Mode

Active ON Yes Ye s

Sleep

(Standby)

OFF No No 0.5 W (typ.)

Off OFF - - 0.3 W (typ.) OFF

46.42 W (typ.)

49.01 W (max.)

The following setup is used to measure
power consumption on this Display.

• Native resolution: 1920 x 1080

• Contrast: 50%

• Brightness: 100%

• Color temperature: 6500k with full

white pattern

Note

This data is subject to change without
notice.

LED

Color

White

White
(blink)

14

6. Customer care and warranty

6. Customer care and

subpixel

pixel

warranty

6.1 Philips’ Flat Panel Displays Pixel Defect Policy

Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Display panels used
in flat panel Displays are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any Display with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Display panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a Display may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.

A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations of
lit and dark sub pixels appear as single
pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.

Bright Dot Defects

Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the Display
displays a dark pattern. There are the
types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

15

6. Customer care and warranty

Three adjacent lit sub pixels (one white
pixel).

Note

A red or blue bright dot must be
more

than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
Display displays a light pattern. These
are the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Display panel
in a Philips flat panel Display must have
pixel or sub pixel defects exceeding the
tolerances listed in the following tables.

Proximity of Pixel Defects

Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.

16

6. Customer care and warranty

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This Display is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement ,

analysis and compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is

withdrawn by the International Organisation for Standardisation (ISO) per: 2008­11-13.

17

6. Customer care and warranty

6.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.

If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.

Philips Customer Care Center number listed below.

Local Standard
Warranty Period
Depend on
different Regions

Extended Warranty Period Total Warranty Period

+ 1 Year Local Standard warranty period +1

+ 2 Years Local Standard warranty period +2

+ 3 Years Local Standard warranty period +3

**Proof of original purchase and extended warranty purchase required.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone] € 0.07 Mon to Fri : 9am -

6pm

Belgium Ecare [phone] € 0.06 Mon to Fri : 9am -

Cyprus Alman 800 92 256 Free of

charge

Denmark Infocare [phone] Local call

tariff

Finland Infocare [phone]

1908

France Mainteq [phone] € 0.09 Mon to Fri : 9am -

18

Local call
tariff

6pm

Mon to Fri : 9am ­6pm

Mon to Fri : 9am ­6pm

Mon to Fri : 9am ­6pm

6pm

6. Customer care and warranty

Germany RTS [phone] € 0.09 Mon to Fri : 9am -

6pm

Greece Alman [phone]

1223

Ireland Celestica [phone] Local call

Free of
charge

tariff

Mon to Fri : 9am ­6pm

Mon to Fri : 8am ­5pm

Italy Anovo Italy [phone] € 0.08 Mon to Fri : 9am -

6pm

Luxembourg Ecare [phone] Local call

tariff

Netherlands Ecare [phone]

€ 0.10 Mon to Fri : 9am -

063

Norway Infocare [phone] Local call

tariff

Poland MSI [phone] Local call

tariff

Portugal Mainteq 800 780 902 Free of

charge

Mon to Fri : 9am ­6pm

6pm

Mon to Fri : 9am ­6pm

Mon to Fri : 9am ­6pm

Mon to Fri : 8am ­5pm

Spain Mainteq [phone] € 0.10 Mon to Fri : 9am -

6pm

Sweden Infocare [phone] Local call

tariff

Switzerland ANOVO CH [phone] Local call

tariff

United
Kingdom

Celestica [phone]

0069

Local call
tariff

Mon to Fri : 9am ­6pm

Mon to Fri : 9am ­6pm

Mon to Fri : 8am ­5pm

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil

Argentina 0800 3330 856

Vermont

0800-7254101

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

19

6. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

[phone]

Belarus N/A IBA

[phone]

Bulgaria N/A LAN Service [phone]

Croatia N/A MR Service Ltd [phone]

Czech Rep.

N/A

Asupport 420 272 188 300

[phone](General)

Estonia N/A FUJITSU

[phone](workshop)

Georgia N/A Esabi [phone]

[phone](General)
[phone](For AOC&Philips

Hungary N/A Profi Service

Classic Service
I.I.c.

Kazakhstan

N/A

only)

[phone]

[phone]

Latvia

N/A ServiceNet LV

[phone]

[phone](general)

Lithuania N/A UAB Servicenet

[phone] (for Philips)

Macedonia N/A AMC [phone]

Moldova N/A Comel [phone]

Romania N/A Skin [phone]

Russia N/A CPS [phone]

Serbia &
Montenegro N/A Kim Tec d.o.o. [phone]

Slovakia N/A Datalan Service [phone]

Slovenia N/A PC H.and [phone]

the republic of
Belarus

N/A ServiceBy [phone]

Turkey N/A Tecpro [phone]

Ukraine N/A Topaz [phone]

Ukraine N/A Comel [phone]

20

6. Customer care and warranty

Contact Information for NORTH AMERICA:

Country Call center Consumer care number

U.S.A. EPI-e-center [phone]

Canada EPI-e-center [phone]

Contact Information for APMEA region:

Country ASP

Consumer care

number

Opening hours

Armenia
Azerbaijan
Georgia
Kyrgyzstan

Firebird service centre [phone]

Sun. to Thu. 09:00 ­18:00

Tajikistan

Australia

Hong Kong
Macau

India

Indonesia

AGOS NETWORK PTY
LTD

Company: Smart
Pixels Technology Ltd.

REDINGTON INDIA
LTD

PT. CORMIC
SERVISINDO
PERKASA

1300 360 386

Hong Kong:
Tel: [phone]
Macau:
Tel: [phone]

Tel: [phone]
SMS: PHILIPS to 56677

[phone]
(Customer Hotline)
[phone]
(Customer Hotline)

Mon. to Fri.
9:00am-5:30pm

Mon. to Fri.
9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon. to Fri.
9:00am-5:30pm

Mon. to Thu.
08:30-12:00; 13:00-17:30
Fri.
08:30-11:30; 13:00-17:30

Israel Eastronics LTD 1-800-567000 Sun. to Thu. 08:00-18:00

Mon. to Fri.
9:00am-5:30pm
Sat. 9:00am-1:00pm

Korea

Alphascan Displays,
Inc

1661-5003

Mon. to Fri.

Malaysia R-Logic Sdn Bhd [phone]

8:15am-5:00pm
Sat. 8:30am-12:30am

New Zealand Visual Group Ltd. 0800 657447

Pakistan TVONICS Pakistan [phone]

Philippines

EA Global Supply
Chain Solutions ,Inc.

[phone];
6359456

Mon. to Fri.
8:30am-5:30pm

Sun. to Thu.
10:00am-6:00pm

Mon. to Fri.
8:30am-5:30pm

21

6. Customer care and warranty

Singapore

South Africa

Taiwan

Thailand

Turkmenistan

Uzbekistan

Vietnam

Japan

Philips Singapore Pte
Ltd (Philips Consumer

(65) 6882 3966

Care Center)

Computer Repair
Technologies

011 262 3586

FETEC.CO 0800-231-099

Axis Computer System
Co., Ltd.

Technostar Service
Centre

Soniko Plus Private
Enterprise Ltd

[phone]

+(99312) 460733,
460957

[phone]

[phone] Ho

FPT Service Informatic
Company Ltd. - Ho
Chi Minh City Branch

Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666 Can
tho Province

フィリップスモニター
・サポートセンター

0120-060-530 Mon.

Mon. to Fri.
9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon. to Fri.
08:00am-05:00pm

Mon. to Fri. 09:00 ­18:00

Mon. to Fri.
08:30am-05:30pm

Mon. to Fri. 09:00 ­18:00

Mon. to Fri. 09:00 ­18:00

Mon. to Fri. 8:00-12:00,
13:30-17:30
Sat. 8:00-12:00

Fri. 10:00 - 17:00

to

22

7. Troubleshooting & FAQs

7. Troubleshooting &

FAQs

7.1 Troubleshooting

This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is

plugged into the power outlet and
into the back of the Display.

• First, ensure that the power button

on the front of the Display is in the
OFF position, then press it to the
ON position.

No Picture (Power LED is White)

• Make sure the computer is turned

on.

• Make sure the signal cable is

properly connected to your
computer.

• Make sure the Display cable has no

bent pins on the connect side. If
yes, repair or replace the cable.

• The Energy Saving feature may be

activated

Screen says

Attention

Check cable connection

• Check to see if the Display cable has
bent pins.

• Make sure the computer is turned
on.

AUTO button doesn't function

• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.

Note

The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting
steps

• Disconnect the Display from mains
power source immediately for safety

• Contact with Philips customer
service representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using
the “Auto” function in OSD Main
Controls.

• Adjust the image position using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.

Image vibrates on the screen

• Check that the signal cable is
properly securely connected to the
graphics board or PC.

Vertical flicker appears

• Make sure the Display cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD

23

7. Troubleshooting & FAQs

Main Controls. It is valid only in VGA
mode.

Horizontal flicker appears

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.

Image appears blurred, indistinct or too
dark

• Adjust the contrast and brightness
on On-Screen Display.

An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.

• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after­imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.

• Always activate a moving screen
saver program when you leave your
Display unattended.

• Always activate a periodic screen
refresh application if your LCD
Display will display unchanging
static content.

• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or

“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.

Image appears distorted. Text is fuzzy
or blurred.

• Set the PC’s display resolution
to the same mode as Display’s
recommended screen native
resolution.

Green, red, blue, dark, and white dots
appears on the screen

• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.

* The "power on" light is too strong and

is disturbing

• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.

For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.

* Functionality different according to
display.

7.2 General FAQs

Q1: When I install my Display what

should I do if the screen shows
'Cannot display this video mode'?

Ans.: Recommended resolution for this

Display: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your
PC to the Display that you used
previously.

• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display

24

7. Troubleshooting & FAQs

Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 1920 x 1080 pixels.

• Open 'Advanced Properties' and
set the Refresh Rate to 60 Hz, then
click OK.

• Restart your computer and repeat
step 2 and 3 to verify that your PC
is set at 1920 x 1080 @ 60 Hz.

• Shut down your computer,
disconnect your old Display and
reconnect your Philips LCD Display.

• Turn on your Display and then turn
on your PC.

Q2: What is the recommended refresh

rate for LCD Display?

Ans.: Recommended refresh rate in

LCD Displays is 60 Hz, In case of
any disturbance on screen, you
can set it up to 75 Hz to see if that
removes the disturbance.

Q3: What are the .inf and .icm files on

the user manual? How do I install
the drivers (.inf and .icm)?

Ans.: These are the driver files for your

Display. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for Display drivers (.inf and
.icm files) or a driver disk when
you first install your Display.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver

and Display together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".

Q5: What if I get lost when I am

making Display adjustments via
OSD?

Ans.: Simply press the OK button, then

select 'Reset' to recall all of the
original factory settings.

Q6: Is the LCD screen resistant to

scratches?

Ans.: In general it is recommended

that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
Display, make sure that there is no
pressure or force applied to the
panel surface side. This may affect
your warranty conditions.

Q7: How should I clean the LCD

surface?

Ans.: For normal cleaning, use a clean,

soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.

Q8: Can I change the color setting of

my Display?

Ans.: Yes, you can change your color

setting through OSD control as the
following procedures,

• Press "OK" to show the OSD (On
Screen Display) menu

• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.

1. Color Temperature: The six

settings are 5000K, 6500K,
7500K, 8200K, 9300K and
11500K. With settings in the
5000K range the panel appears
"warm, with a red-white
color tone", while a 11500K
temperature yields "cool,
bluewhite toning".

25

7. Troubleshooting & FAQs

2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, Displays,
printers, scanners, etc).

3. User Define: The user can choose
his/her preference color setting
by adjusting red, green blue color.

Note

A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD Display to

any PC, workstation or Mac?

Ans.: Yes. All Philips LCD Displays are

fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the Display to your Mac
system. Please contact your Philips
sales representative for more
information.

Q10: Are Philips LCD Displays Plug-

and- Play?

Ans.: Yes, the Displays are Plug-and-

Play compatible with Windows

8.1/8/7.

Q11: What is Image Sticking, or Image

Burn-in, or After Image, or Ghost
Image in LCD panels?

Ans.: Uninterrupted display of still or

static images over an extended
period may cause "burn in", also
known as "after-imaging" or

"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched
off.
Always activate a moving screen
saver program when you leave your
Display unattended.
Always activate a periodic screen
refresh application if your LCD
Display will display unchanging
static content.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.: Your LCD Display works best at its

native resolution of 1920 x 1080 @
60 Hz. For best display, please use
this resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10 seconds

to unlock/lock the hot key, by
doing so, your Display pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.

Attention

Display control unlocked

26

7. Troubleshooting & FAQs

Attention

Display control locked

27

© 2016 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specications are subject to change without notice.

Version: BDM4037FE1T