Philips BDM3201F User Manual

BDM3201F

www.philips.com/welcome

EN User manual 1

Customer care and warranty 15

Troubleshooting & FAQs 22

Table of Contents

1. Important ................................................ 1

1.1 Safety precautions and maintenance ...1

1.2 Notational Descriptions .............................2

1.3 Disposal of product and packing

material ................................................................3

2. Setting up the Display ...........................4

2.1 Installation ...........................................................4

2.2 Operating the Display .................................6

3. Image Optimization ...............................9

3.1 SmartImage ........................................................9

3.2 SmartContrast ..............................................10

4. Technical Specifications ......................11

4.1 Resolution & Preset Modes...................13

5. Power Management ............................14

6. Customer care and warranty ...........15

6.1 Philips’ Flat Panel Displays Pixel Defect

Policy ...................................................................15

6.2 Customer Care & Warranty .................17

7. Troubleshooting & FAQs ...................22

7.1 Troubleshooting ...........................................22

7.2 General FAQs ...............................................23

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips Display. Take time
to read this user’s manual before you use your
display. It contains important information and
notes regarding the operation of your display.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and mainte­nance

Warnings

Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer Display.

Operation

• Please Keep the Display out of direct

sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
Display.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the Display’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the Display, make sure

the power plug and outlet are easily ac­cessible.

• If turning off the Display by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided

by Philips at all times. If your power cord is
missing, please contact your local ser vice
center. (Please refer to Customer Care
Consumer Information Center)

• Do not subject the Display to severe

vibration or high impact conditions during
operation.

• Do not knock or drop the Display during

operation or transportation.

Maintenance

• To protect your Display from possible

damage, do not put excessive pressure
on the LCD panel. When moving your
Display, grasp the frame to lift; do not lift
the Display by placing your hand or fingers
on the LCD panel.

• Unplug the Display if you are not going to

use it for an extensive period of time.

• Unplug the Display if you need to clean it

with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your Display.

• To avoid the risk of shock or permanent

damage to the set, do not expose the
Display to dust, rain, water, or excessive
moisture environment.

• If your Display gets wet, wipe it with dry

cloth as soon as possible.

• If foreign substance or water gets in your

Display, please turn the power off immedi­ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.

• Do not store or use the Display in locations

exposed to heat, direct sunlight or extreme
cold.

• In order to maintain the best performance

of your Display and use it for a longer life­time, please use the Display in a location
that falls within the following temperature
and humidity ranges.

1

1. Important

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

• IMPORTANT: Always activate a moving

screen saver program when you leave
your Display unattended. Always activate
a periodic screen refresh application if
your Display will display unchanging static
content. Uninterrupted display of still or
static images over an extended period
may cause “burn in”, also known as “after­imaging” or “ghost imaging”, on your
screen.

• "Burn-in", "after-imaging", or "ghost imag-

ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.

Warning

Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Service

• The casing cover should be opened only

by qualified service personnel.

• If there is any need for any document for

repair or integration, please contact with
your local ser vice center. (please refer to
the chapter of "Consumer Information
Center")

• For transportation information, please

refer to "Technical Specifications".

• Do not leave your Display in a car/trunk

under direct sun light.

Note

Consult a service technician if the Display does
not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note

This icon indicates important information and
tips that help you make better use of your
computer system.

Caution

This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning

This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.

2

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.

Your new Display contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount
to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please find out about the local regulations on
how to dispose of your old Display and packing
from your sales representative.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling program
please visit

http://www.philips.com/a-w/about/sustainability.html

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

3

2. Setting up the Display

2. Setting up the Display

x 4

x 4

* DVI* VGA

BDM3201F

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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.

Display drivers

User’s Manual

使用 前请阅读使用说明

保留备用

Display

*HDMI

* Audio

* CD

2.1 Installation

Package contents

Install base stand

1. Place the Display face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.

2. After inserting the base column in the
guide block, tighten the screws. insert the
base into the base column.and secure the

base to the column tightly.

2

1

* Different according to region.

4

2. Setting up the Display

Connecting to your PC

1

1

2

2

4

3

3

6

7

1

1

2

2

4

3

3

5

5

BDM3201FW/BDM3201FC/BDM3201FE

AC/DC power input
DVI input
VGA input
Kensington anti-theft lock

BDM3201FD

4. Plug the power cord of your computer and
your Display into a nearby outlet.

5. Turn on your computer and Display. If the
Display displays an image, installation is
complete.

AC/DC power input
DVI input
VGA input
Kensington anti-theft lock
HDMI input
Audio input
Earphone output

Connect to PC

1. Connect the power cord to the back of
the Display firmly.

2. Turn off your computer and unplug its
power cable.

3. Connect the Display signal cable to the
video connector on the back of your
computer.

5

2. Setting up the Display

2.2 Operating the Display









 













Front view product description

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips LCD Displays. It allows an end user to
adjust screen performance or select functions
of the Displays directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:

BDM3201FW/BDM3201FC/BDM3201FE

Press more than 3 seconds to
switch display power ON or
OFF.

Smar tImage. There are
six modes to be selected:
Office, Photo,Movie,
Game,Economy,Off.

Return to previous OSD level.

Change the signal input source.

Adjust the OSD menu.

Adjust the OSD menu.

Change display
format(BDM3201FW/
BDM3201FC/BDM3201FE

)

Adjust the volume.
(

BDM3201FD

Access the OSD menu

)

.

Confirm the OSD adjustment.





BDM3201FD





Basic and simple instruction on the control
keys

6

2. Setting up the Display

To access the OSD menu on this Philips Display

Main menu Sub menu

7500K, 8200K, 9300K, 11500K

(available for
selective models)

simply use the single toggle button on the back
of the Display. The single button operates like a
joystick. To move the cursor, simply toggle the
button in four directions. Press the button to
select desired option.

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

Input

Picture

Audio

Color

Language

OSD Settings

Setup

VGA

DVI

HDMI (available for selective models)

Picture Format

Brightness

Contrast

SmartResponse

SmartContrast

Gamma

Pixel Orbiting

Over Scan

(available for selective models)

Volume
Stand-Alone

Mute
Audio Source AudioIn/HDMI

Color Temperature

sRGB

User Define

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H.Position

V.Position

Phase

Clock

Resolution Notification

Reset

Information

Wide Screen, 4:3

0~100

0~100

Off, Fast, Faster, Fastest

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

0~100

On, Off

(available for selective models)

On, Off

(available for selective models)

5000K, 6500K, 7500K,
8200K, 9300K, 11500K

Default, 5000K, 6500K,

(available for selective models)

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, Off

Yes, No

7

2. Setting up the Display

Resolution notification

This Display is designed for optimal performance
at its native resolution, 1920×1080@60Hz.
When the Display is powered on at a different
resolution, an alert is displayed on screen: Use
1920×1080@60Hz for best results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.

8

3. Image Optimization

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized Display performance.

Why do I need it?

You want a Display that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your Display viewing
experience.

How does it work?

SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.

How to enable SmartImage?

1. Toggle to the left to launch the SmartImage
on screen display;

2. Toggle to the rear or front to select between
Office, Photo, Movie, Game, Economy mode
and Off.

3. The Smar tImage on screen display will remain
on screen for 5 seconds or you can also press
button to the left to make confirmation.















• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.

• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without ar tifacts and faded
colors.

• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.

9

3. Image Optimization

• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.

• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.

• Off: No optimization by Smar tImage.

3.2 SmartContrast

What is it?

Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD Display's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
Display's power consumption, you save on
energy costs and extend the lifetime of your
Display.

How does it work?

When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.

10

4. Technical Specications

4. Technical Specifications

Picture/Display

AMVA(BDM3201FWM/BDM3201FCM)

Display Panel Type

Backlight LED
Panel Size 31.5" W (80cm)
Aspect Ratio 16:9
Pixel Pitch
SmartContrast 20,000,000:1
Response Time (typ.) 6.5ms(GtG)
SmartResponse 3ms(GtG)
Optimum Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 20
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 75Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
SoftBlue YES(BDM3201FE)

Connectivity

Signal Input

Input Signal Separate Sync, Sync on Green
AudioIn/Out PCaudio-in,headphoneout(BDM3201FD)

ADS(BDM3201FW/BDM3201FC/BDM3201FD)
AMVA+ABL(BDM3201FE)

0.364 x 0.364 mm

VGA(Analog), DVI(Digital),
HDMI(Digital)(BDM3201FD)

Convenience

Built-inspeaker 5W x 2(BDM3201FD)

OSD Languages

Other Convenience VESAmount(100×100mm),Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OSX, sRGB, Windows 8.1/8/7

Power

Consumption ACInputVoltageat

NormalOperation 51.4W(typ.) 51W(typ.) 50.6W(typ.)
Sleep(Standby) 0.5W(typ.) 0.5W(typ.) 0.5W(typ.)
Off 0.3W(typ.) 0.3W(typ.) 0.3W(typ.)

HeatDissipation*

NormalOperation 175.4BTU/hr(typ.) 174.1BTU/hr(typ.) 172.7BTU/hr(typ.)

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean

100VAC,50Hz

ACInputVoltageat
100VAC,50Hz

ACInputVoltageat
115VAC,60Hz

ACInputVoltageat
115VAC,60Hz

11

ACInputVoltageat
230VAC,50Hz

ACInputVoltageat
230VAC,50Hz

4. Technical Specications

Sleep(Standby) 1.706BTU/hr(typ.) 1.706BTU/hr(typ.) 1.706BTU/hr(typ.)
Off 1.024BTU/hr(typ.) 1.024BTU/hr(typ.) 1.024BTU/hr(typ.)
OnMode(ECO

mode)

22.21W(typ.)(BDM3201FW/BDM3201FC/BDM3201FE)

18.69W(typ.)(BDM3201FD)
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply Built-in,100-240VAC,50-60Hz

Dimension

Product with stand (WxHxD) 726 x 495 x 180 mm
Product without stand
(WxHxD)

Productwithpackaging

726 x 435 x 88 mm

186x 581 x 863 mm

(WxHxD)

Weight

Product with stand

Product without stand

Productwithpackaging

6.0kg(BDM3201FW/BDM3201FC/BDM3201FE)

6.3kg(BDM3201FD)

4.9kg(BDM3201FW/BDM3201FC/BDM3201FE)

5.2kg(BDM3201FD)

8.29kg(BDM3201FW/BDM3201FC/BDM3201FE)

8.59kg(BDM3201FD)

Operating Condition

Temperature range (operation) 0°C to 40 °C
Temperature range
(Non-operation)

-20°C to 60°C

Relative humidity 20% to 80%

Environmental

ROHS YES

Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing

Compliance and standards

CCC,CEL,BSMI,PSB,CE,RCM,VCCI

Regulatory Approvals

(BDM3201FW/BDM3201FC/BDM3201FE)
CE,RCM,BSMI(BDM3201FD)

Cabinet

Color

Black(BDM3201FD/BDM3201FC)
White(BDM3201FW/BDM3201FE)

Finish Texture

Note

1. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.

2 Smart response time is the optimum value from either GtG or GtG (BW) tests.

12

4. Technical Specications

4.1 Resolution & Preset Modes

Maximum Resolution

1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)

Recommended Resolution

1920x1080@60Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720x400 70.09

31.47 640x480 59.94

35.00 640x480 66.67

37.86 640x480 72.81

37.50 640x480 75.00

37.88 800x600 60.32

46.88 800x600 75.00

48.36 1024x768 60.00

60.02 1024x768 75.03

63.89 1280x1024 60.02

79.98 1280x1024 75.03

55.94 1440x900 59.89

70.64 1440x900 74.98

65.29 1680x1050 59.95

67.50 1920x1080 60.00

Note

Please notice that your display works best at
native resolution of 1920x1080@60Hz. For
best display quality, please follow this resolution
recommendation.

13

5. Power Management

5. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the Display can
automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the Display will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

Power Management Definition

VESA

Video H-sync V-sync Power Used

Mode

Active ON Ye s Ye s

Sleep OFF No No

46.72W (typ.),

47.56W (max.)

(BDM3201FWM/

BDM3201FCM/

BDM3201FW/

BDM3201FC)

48W (typ.), 50W

(max.)(BDM3201FE)

50.6W (typ.), 55.2W

(max.)(BDM3201FD)

<0.5W(typ.)

(BDM3201FW/

BDM3201FC/

BDM3201FE)

<0.3W(typ.)

(BDM3201FD)

LED

Color

White

White
(blink)

The following setup is used to measure power
consumption on this Display.

• Native resolution: 1920x1080

• Contrast: 50%

• Brightness: 100%

• Color temperature: 6500k with full white

pattern

Note

This data is subject to change without notice.

14

6. Customer care and warranty

6. Customer care and

subpixel

pixel

warranty

6.1 Philips’ Flat Panel Displays Pixel

Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Display panels
used in flat panel Displays are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any Display with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Display panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a Display may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the Display displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

15

6. Customer care and warranty

Note
A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Display displays a light pattern. These are the
types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement due
to pixel defects during the warranty period, a TFT
Display panel in a Philips flat panel Display must have
pixel or sub pixel defects exceeding the tolerances
listed in the following tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

16

6. Customer care and warranty

6.2 Customer Care & Warranty

For warranty coverage information and additional suppor t requirements valid for your region, please visit
www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Cer tified Service Center.

If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of
your original purchase date. During the extended warranty period, the service includes pickup, repair and
return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.

Philips Customer Care Center number listed below.

• LocalStandard
WarrantyPeriod

• Dependon
differentRegions

**Proof of original purchase and extended warranty purchase required.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone]

Belgium Ecare [phone]

Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm

Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

France Mainteq [phone]

Germany RTS [phone]

Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm

Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

• ExtendedWarrantyPeriod • TotalWarrantyPeriod

• +1Year • LocalStandardwarrantyperiod+1

• +2Years • LocalStandardwarrantyperiod+2

• +3Years • LocalStandardwarrantyperiod+3

0.07 Mon to Fri : 9am - 6pm

€

0.06 Mon to Fri : 9am - 6pm

€

0.09 Mon to Fri : 9am - 6pm

€

0.09 Mon to Fri : 9am - 6pm

€

17

6. Customer care and warranty

Italy Anovo Italy [phone]

0.08 Mon to Fri : 9am - 6pm

€

Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm

Netherlands Ecare [phone]

0.10 Mon to Fri : 9am - 6pm

€

Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm

Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm

Spain Mainteq [phone]

0.10 Mon to Fri : 9am - 6pm

€

Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm

United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil

Argentina 0800 3330 856

Vermont

0800-7254101

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

[phone]

Belarus N/A IBA

[phone]

Bulgaria N/A LAN Ser vice [phone]

Croatia N/A MR Service Ltd [phone]

Czech Rep. N/A Asuppor t 420 272 188 300

[phone](General)

Estonia N/A FUJITSU

[phone](workshop)

Georgia N/A Esabi [phone]

[phone](General)

Hungary N/A Profi Service

[phone](For AOC&Philips only)

Kazakhstan N/A Classic Service I.I.c. [phone]

[phone]

Latvia N/A ServiceNet LV

[phone]

18

6. Customer care and warranty

[phone](general)

Lithuania N/A UAB Servicenet

[phone] (for Philips)

Macedonia N/A AMC [phone]

Moldova N/A Comel [phone]

Romania N/A Skin [phone]

Russia N/A CPS [phone]

Serbia&Montenegro N/A Kim Tec d.o.o. [phone]

Slovakia N/A Datalan Service [phone]

Slovenia N/A PC H.and [phone]

the republic of Belarus N/A Ser viceBy [phone]

Turkey N/A Tecpro [phone]

Ukraine N/A Topaz [phone]

Ukraine N/A Comel [phone]

Contact Information for NORTH AMERICA:

Country Call center Consumer care number

U.S.A. EPI-e-center [phone]

Canada EPI-e-center [phone]

19

6. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Armenia
Azerbaijan
Georgia
Kyrgyzstan

Firebird
service centre

[phone] Sun.~Thu. 09:00 - 18:00

Tajikistan

AGOS

Australia

NETWORK

1300 360 386 Mon.~Fri. 9:00am-5:30pm

PTY LTD

Hong Kong
Macau

India

Indonesia

Israel

Korea

Malaysia

New Zealand

Pakistan

Company:
Smart Pixels
Technology
Ltd.

REDINGTON
INDIA LTD

PT. CORMIC
SERVISINDO
PERKASA

Eastronics
LTD

Alphascan
Displays, Inc

R-Logic Sdn
Bhd

Visual Group
Ltd.

TVONICS
Pakistan

Hong Kong:
Tel: [phone]
Macau:

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Tel: [phone]

Tel: [phone]
SMS: PHILIPS to 56677

Mon.~Fri. 9:00am-5:30pm

[phone]
(Customer Hotline)
[phone]

Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

(Customer Hotline)

1-800-567000 Sun.~Thu. 08:00-18:00

1661-5003

[phone]

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

0800 657447 Mon.~Fri. 8:30am-5:30pm

[phone] Sun.~Thu. 10:00am-6:00pm

EA Global

Philippines

Supply Chain

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

Solutions ,Inc.

Philips

Singapore

Singapore Pte
Ltd (Philips
Consumer

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Care Center)

Computer

South Africa

Repair

011 262 3586 Mon.~ Fri. 08:00am~05:00pm

Technologies

20

6. Customer care and warranty

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

Turkmenistan

Axis Computer
System Co., Ltd.

Technostar
Service Centre

[phone] Mon.~Fri. 08:30am~05:30pm

+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

Soniko Plus

Uzbekistan

Private Enterprise

[phone] Mon.~Fri. 09:00 - 18:00

Ltd

[phone] Ho Chi
Minh City
+84 5113.562666 Danang
City

Mon.~Fri. 8:00-12:00, 13:30-17:30

Sat. 8:00-12:00
+84 5113.562666 Can tho
Province

0120-060-530 Mon.~Fri. 10:00 - 17:00

Vietnam

Japan

FPT Service
Informatic
Company Ltd. ­Ho Chi Minh City
Branch

フィリップスモ
ニター・サポー
トセンター

21

7. Troubleshooting & FAQs

7. Troubleshooting & FAQs

7.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
Display.

• First, ensure that the power button on the
front of the Display is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the Display cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

satisfactory, you can do manual adjustments
via the OSD menu.

Note

The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the Display from mains power

source immediately for safety

• Contact with Philips customer service

representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto”

function in OSD Main Controls.

• Adjust the image position using the Phase/

Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly

securely connected to the graphics board
or PC.

Vertical flicker appears

Attention

Check cable connection

• Make sure the Display cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).

• Check to see if the Display cable has bent
pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in
VGA-Analog mode. If the result is not

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontal flicker appears

• Adjust the image using the “Auto” function
in OSD Main Controls.

22

7. Troubleshooting & FAQs

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your Display
unattended.

• Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as Display’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is

disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

7.2 General FAQs

Q1: When I install my Display what should I

do if the screen shows 'Cannot display
this video mode'?

Ans.: Recommended resolution for this Display:

1920x1080@60Hz.

• Unplug all cables, then connect your PC to
the Display that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to
1920x1080 pixels.

• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.

• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.

• Shut down your computer, disconnect your
old Display and reconnect your Philips LCD
Display.

• Turn on your Display and then turn on
your PC.

Q2: What is the recommended refresh rate

for LCD Display?

Ans.: Recommended refresh rate in LCD

Displays is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.

Q3: What are the .inf and .icm files on the

CD-ROM? How do I install the drivers
(.inf and .icm)?

23

7. Troubleshooting & FAQs

Ans.: These are the driver files for your

Display. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for Display drivers
(.inf and .icm files) or a driver disk when
you first install your Display. Follow the
instructions to inser t the ( companion
CD-ROM) included in this package.
Display drivers (.inf and .icm files) will be
installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and

Display together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".

Q5: What if I get lost when I am making

Display adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory
settings.

Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the

panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the Display,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q8: Can I change the color setting of my

Display?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures,

• Press "OK" to show the OSD (On Screen
Display) menu

• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.

1. Color Temperature; With settings in the

6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue­white toning".

2. sRGB; this is a standard setting for

ensuring correct exchange of colors
between different device (e.g. digital
cameras, Displays, printers, scanners,
etc)

3. User Define; the user can choose his/

her preference color setting by adjusting
red, green blue color.

Note

A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD Display to any

PC, workstation or Mac?

Ans.: Yes. All Philips LCD Displays are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the Display to your
Mac system. Please contact your Philips
sales representative for more information.

Q10: Are Philips LCD Displays Plug-and- Play?
Ans.: Yes, the Displays are Plug-and-Play

compatible with Windows 8.1/8/7

Q11: What is Image Sticking, or Image Burn-in,

or After Image, or Ghost Image in LCD
panels?

Ans.: Uninterrupted display of still or static

images over an extended period may
cause "burn in", also known as "after­imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost

24

7. Troubleshooting & FAQs

imaging" is a well-known phenomenon in

Attention

Display control unlocked

Attention

Display control locked

LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your Display
unattended.
Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.

Warning

Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing sharp

text, and is displaying jagged characters?

Ans.: Your LCD Display works best at its native

resolution of 1920x1080@60Hz. For best
display, please use this resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press button to the right for

10 seconds to unlock/lock the hot key,
by doing so, your Display pops out
“Attention” to show the unlock/lock
status as shown below illustrators.

25

© 2015 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specifications are subject to change without notice.

Version: BDM3201E3T