Philips 7000PHB, 7000MHB, 7000PHW, 7000AHB Instructions For Use Manual

Philips Lifeline Medical Alert Service

Includes: GoSafe Mobile System and HomeSafe System

Instructions for use

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Contents

Philips Lifeline Service ...............................x

Welcome to Philips Lifeline Setting up your Lifeline Service Responders and People to Notify Calling for help inside your home Setting up a new Help Button Signal Range Battery information Equipment service Important notes

HomeSafe System and GoSafe Mobile System

Communicators – General Information ............... xx

Safety information regarding the Home Communicator Cleaning Backup battery

Landline Communicator (7000L) .................... xx

Description Safety information

Wireless Communicator (7000C) .................... xx

Description Safety information

HomeSafe System and GoSafe Mobile System

Help Buttons – General Information ................. xx

Warnings and Cautions Cleaning

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HomeSafe Personal Help Buttons

(7000PHB or 7000PHW) ........................... xx

Description Using the Wrist Strap Recommended usage

HomeSafe AutoAlert Button (7000AHB) ............. xx

Cautions Features Compatible Home Communicators What to expect if you fall Battery Recommended usage

GoSafe Mobile Button (7000MHB) ................... xx

Cautions Features Calling for help away from home What to expect if you fall Charging the battery Sleep mode Recommended usage Mobile Button warranty

Regulatory Compliance ............................ xx

FCC Regulations Explanation of symbols Requirements for the United States

Additional Warnings and Cautions

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Landline Communicator (7000L)

A Home Communicator that connects to Lifeline using your home’s existing landline telephone service. Landline telephone service is required.

Wireless Communicator (7000C)

A Home Communicator that connects to Lifeline using a cellular network. Cellular service is provided as part of your Lifeline Service and is dependant upon cellular network coverage.

Philips Lifeline Service

Welcome to Philips Lifeline

Thank you for choosing the Philips Lifeline Medical Alert Service.

These Instructions for Use will provide you with information about your equipment and the Lifeline Medical Alert Service. Please read the manual carefully, and if you have questions, call Lifeline at any time. Please save this manual in case you need to refer to it later.

This manual covers the following:

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HomeSafe Personal Help Button (7000PHB and 7000PHW)

HomeSafe AutoAlert Button (7000AHB)

GoSafe Mobile Button (7000MHB)

Works inside your home

  

Works outside* your home



Can be worn as a pendant

  

Can be worn on a wristband



Detects falls** in your home

 

Detects falls** outside* your home



Has a built-in speaker and microphone



* When access to a cellular network is available. ** Not all falls can be detected. If you fall and need help, press your Help Button.

Setting up your Lifeline Service

Before you can use your system, your Home Communicator must be properly set up, and the coverage range of your Help Button must be determined for your Lifeline Service. Please see the Quick Setup Guide for instructions on how to set up your system and test the coverage range of your Help Button. If you have any questions, please contact Lifeline.

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Responders and People to Notify

What is a “Responder”?

As a Lifeline subscriber, you should have designated people who have agreed to be “Responders.” These are people whom Lifeline should call in an emergency, when appropriate. Examples include: neighbors, friends, relatives, your current nursing aide, etc.

Choosing a Responder

It is best to choose a Responder who:

• Has a key to your home or knows where one is located (perhaps in a key lockbox)

• Could come to help you at different times of the day or night

• Lives or works within 10 minutes of where you live

• Has a phone, preferably a cell phone

• Ideally has a driver’s license and access to a vehicle

If you are using the GoSafe System, choose a Responder who can also:

• Drive to your location, whether you are at home or away from home, and provide help if needed

Information Lifeline needs about Responders

Please ensure that Lifeline has the following information about each person acting as a Responder:

• Name

• Phone numbers – home, work and cell phone.

• Whether or not the Responder has a key to your home.

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It’s very important that you keep your Responders and their contact information up to date. Remember to contact Lifeline if one of your Responders is no longer able to assist you or if they get a new telephone number.

Please contact Lifeline for any questions about selecting or being a Responder.

Who are “People to Notify”?

If you call for help, Lifeline will contact the “People to Notify” to let them know that you received assistance. “People to Notify” will not be contacted to help you, unless they are also on your list of “Responders.”

Calling for help inside your home

1. Press the Help Button that you wear or the gray Help Button on the

top of your Home Communicator. You can press either button, but

you do not need to press both. The Home Communicator will beep and dial the Lifeline Response Center.

Note: The Response Center is available 24 hours a day, 365 days a year.

A trained Personal Response Associate is always available to assist you.

Help call in

progress.

Please wait.

Hello, Mrs. Smith.

Welcome to

Philips Lifeline.

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2. The Home Communicator calls the Response Center. When it dials the Response Center, the Home Communicator will repeatedly say: “Your Help Call is in progress; please wait.” Once it connects with the Response Center, it will say: “Your call has been connected; someone will be right with you.”

3. The Response Center will answer the call. A Response Associate will speak to you through the Home Communicator’s built-in speaker and hear you through the Home Communicator’s highly sensitive microphone. He/she will ask if you need help. If you do not need help, just tell the Response Associate that help is not needed.

Note: If you cannot speak or be heard, the Response Associate will try

calling you back. If you cannot answer or if the Response Associate cannot hear you, Lifeline will contact your Responder or emergency services.

4. The Response Center will assess the situation. The Response Associate will assess the situation and determine what type of assistance you need.

5. Lifeline will contact Responders. As needed, Lifeline will contact either Responders from the list you have provided, or, emergency services to assist you. If Lifeline cannot reach any of the Responders you’ve listed, they will contact emergency services to send help to your home.

6. Once your Responder or the emergency service arrives, they should press your Help Button to let Lifeline know that help has arrived. The

Response Associate will contact the household to conrm that you

received the help that you needed.

7. Once Lifeline conrms that you have been assisted, a Response

Associate will contact the “People to Notify” you’ve designated, letting them know you needed and received help.

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Accidental help calls: If you accidentally press your Help Button, a

Response Associate will respond to your call and ask if you need help. Just tell them that it was pressed accidentally and that you do not need assistance. Don’t be concerned that you are bothering Lifeline; we just want to be sure that you are all right.

Setting up a new Help Button

If you receive a replacement Help Button, you will need to set it up to work with your Home Communicator. You’ll need to be within arm’s reach of the Home Communicator to set up your replacement Help Button.

If more than one Help Button is used in your home, gather them all for this process. You will need to reprogram them all, even if you are only replacing one of them.

1. Make sure that your Home Communicator is ON and that you have

your replacement Help Button in hand.

2. PRESS and HOLD DOWN the

Message button on the Home Communicator. The Home Communicator will beep and announce: “Continue to hold the Message button for AutoLearn. When you are ready for Range Test, please release the Message button.”

Do not release the Message button until you get to Step 5.

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3. Continue to hold down the Message button on your Home Communicator. With your other hand, press the Help Button until you hear a long beep and a voice announcement saying: “Your Lifeline Help Button is now auto-learned and ready to use.” This will indicate that the Help Button is working with the Home Communicator.

4. After you’ve heard the announcement, release the Help Button.

5. Repeat steps 3 and 4 to reprogram all the other Help Buttons in your home. Then, release the Message button on the Home Communicator.

The Home Communicator will announce: “Please press the ashing

green Message button after you have completed the range test. Begin Signal Range Test.”

6. Press your Help Button. The Home Communicator will beep and the

light on your Help Button will ash green to indicate that the Home

Communicator has received the signal.

7. Move to other parts of your home and press your Help Button again.

Listen for the beep and check to see if the green light is ashing.

8. Once you have tested different locations in your home and immediately outside your home, return to the Home Communicator

and press the ashing green Message button.

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Signal Range

CAUTION

The Help Button is a radio frequency (RF) device that transmits a signal to a compatible Lifeline Home Communicator. The Home Communicator must be properly set up, and the coverage range of the Help Button must be tested prior to use. Please see the Quick Start Guide included in the box with the Home Communicator for instructions on how to set up your system and test the coverage range of your Help Button.

Your Help Button and Home Communicator provide coverage inside your home and may provide coverage in the area immediately outside (in the yard, etc.). If you live in an apartment building or condominium, you may have coverage in areas immediately outside your apartment (e.g., the

hallway, stairway, or another oor of the building). A Signal Range Test is

required to determine which areas are covered. Be sure to thoroughly test the coverage range of the system in all areas of your home.

The signal range may be adversely affected by many things, including:

• Use in an elevator

• A body or other large mass covering the Help Button

(e.g., a person on top of it)

• Building materials (e.g., concrete, metal, etc.)

• Submersion in liquid (while the Help Button itself is waterproof, the signal it

sends may be adversely affected if the Button is activated while submerged in liquid)

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A Signal Range Test will determine your coverage range, which is the distance you can move away from your Home Communicator and still call for help. If you press your Help Button outside of your apartment, but still in range of the Home Communicator, help will be sent to the location of the Home Communicator (i.e., your apartment).

Note: If you have the GoSafe Mobile Button you can call for help outside

the range of your Home Communicator. Help will be sent to your location. Please refer to page xx for further information.

Signal Range Test

You should conduct a Signal Range Test if you move your Home Communicator to a different location in your home

1. Make sure that your Home Communicator is ON and that you have your Help Button in hand.

2. PRESS and HOLD DOWN the Message button. The Home Communicator will beep and announce: “Continue to hold the Message button for AutoLearn. When you are ready for Range Test, please release the Message button.”

3. Release the Message button. The Home Communicator will announce:

“Please press the ashing green Message button after you have

completed the range test. Begin Signal Range Test.”

4. Press your Help Button. The Home Communicator will beep and the

light on your Help Button will ash green to indicate that the Home

Communicator has received the signal.

5. Move to other parts of your home and press your Help Button again.

Listen for the beep and check to see if the green light is ashing.

6. Once you have tested different locations in your home and immediately outside your home, return to the Home Communicator

and press the ashing green Message button.

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Battery information

All Philips Lifeline equipment contains batteries that can only be replaced by Philips Lifeline in the factory. The equipment will automatically send a signal to Lifeline when the battery needs to be replaced. Lifeline will contact you directly to make arrangements for a replacement.

Equipment service

Every Home Communicator and Help Button is manufactured to high quality standards. Philips Lifeline equipment can only be factory-serviced by Philips Lifeline. If you need service or a repair, please contact Lifeline.

Important notes

• Contact Lifeline if you would like to transfer your service to a new or

second home.

• Contact Lifeline if your list of Responders needs to be updated. It

is important that your list is up to date with the correct people and telephone numbers.

• Contact Lifeline if someone else in your home needs to use the Lifeline

Service. More than one person living in the same household can have the service.

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HomeSafe System and GoSafe Mobile System Communicators – General Information

Safety information regarding the Home Communicator

1. The Home Communicator must be placed in an indoor living area. Please keep in mind that sunlight

may make it difcult to see the status lights.

2. Make sure that you do not plug your Home Communicator into a power outlet that is controlled by a wall switch because someone could accidentally turn off the wall switch and shut off the power to your Home Communicator.

3. Do not place anything on top of the Home Communicator. The Help Button and the Message button must always be visible and accessible.

4. The Home Communicator contains a speaker and microphone. Take

care not to block these, since doing so will make it difcult for you to

communicate with Lifeline.

5. Make sure your Home Communicator is away from any clutter or any object that might block its ability to receive a signal from the Help Button. The Home Communicator should not be placed on or near your refrigerator or any type of metal cabinet or bookcase, since this may limit the overall range of the System.

6. To reduce the risk of electrical shock or re, do not place the Home Communicator in or near water or other liquids.

7. Do not abuse the cords. Never carry the Home Communicator by the cord or yank the cord to disconnect it from a power outlet. Instead, grasp the plug and pull to disconnect.

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Cleaning

Keep the Home Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below:

1. Move the power switch on the back of the Home Communicator to

the OFF position and unplug the power cord from the power outlet. Unplug the telephone cord from the wall jack.

Note: You cannot call for help while the Home Communicator is off. Accordingly, you may wish to have a family member or caregiver present while you are cleaning your Home Communicator.

2. Slightly dampen a soft cloth with a mild soap and water and gently wipe

the surfaces clean. Do not use detergent or abrasive cleaners on your Home Communicator.

3. Reconnect the power cord to the power outlet. If you have the

Landline Communicator, reconnect the telephone cord to the wall jack, and then move the power switch on the back of the Home Communicator to the ON position.

4. Test your system by pressing your Help Button. Tell the Response

Associate that you are just testing your equipment after cleaning it.

Caution: Do not spray water or cleaners directly on your Home

Communicator. Excessive moisture could get inside the Home Communicator and cause damage.

Backup battery

Your Home Communicator uses a factory-installed battery for back-up. If you lose power, the back-up battery begins to work automatically.

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Philips 7000PHB, 7000MHB, 7000PHW, 7000AHB Instructions For Use Manual

Specifications and Main Features

Frequently Asked Questions

User Manual