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Philips TV software upgrade with USB portable memory
Introduction
Philips offers software upgrade capability for your TV using USB portable memory.
After you have completed software upgrade, your TV will typically perform better.
What improvements are made depends on the upgrade software you are using as well as the software
your TV contained before the upgrade.
You can execute the software upgrade procedure yourself.
Be aware that the content of this document is addressing technical or software skilled users.
Preparing a portable memory for software upgrade
For the procedure you will require:
• A personal computer with web browsing capability.
• An archive utility that supports the ZIP-format (e.g. WinZip for Windows or StuffIt for Mac OS).
• A preferably empty USB memory stick.
Note: Only FAT/DOS-formatted portable memory is supported.
New software can be obtained from your dealer or can be downloaded from the
www.philips.com/support website:
(1) Go to www.philips.com/support using the web browser on your PC.
(2) Follow the procedure to find the information and the software related to your TV.
(3) Select the latest software upgrade file and download it to your PC.
(4) Decompress the ZIP-file and copy the file “autorun.upg” to the root directory of the USB portable
memory.
Note: Only use software upgrades that can be found on the www.philips.com/support web site.
Verifying the version of the TV software
Before starting the software upgrade procedure, it is advised to check what the current TV software is.
(1) Select Software Upgrade in the Installation menu.
(2) Press the cursor right.
The Software Upgrade menu moves to the left panel.
(3) Select Current Software Info to observe the version and the description of the current software.
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Automatic software upgrade procedure
For automatic software upgrade copy the “autorun.upg” file in the root directory of the USB portable memory.
(1) Power off your TV and remove all memory devices.
(2) Insert the USB portable memory that contains the downloaded software upgrade.
(3) Switch on your TV with the power switch at the right side of the TV.
(4) At startup the TV will scan the USB portable memory until it finds the update content. The TV will automatically go
to the upgrade mode. After a few seconds it will display the status of the upgrade procedure.
Warning:
• You are not allowed to remove the USB portable memory during the software upgrade procedure!
• In case of a power drop during the upgrade procedure, don’t remove the USB portable memory from the TV.
The TV will continue the upgrade as soon as the power comes back.
• If you try to upgrade to a software version lower than the current version, a confirmation will be asked.
Downgrading to older software should only be done in case of real necessity.
• If an error occurs during the upgrade you should retry the procedure or contact your dealer.
(5) When the software upgrade was successful, remove the USB portable memory and restart your TV with the
power switch at the right side of the TV.
Your TV will start up with the new software.
Note: Once the upgrade is finished use your PC to remove the TV software from your USB portable memory.
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Manual software upgrade procedure
For a manual software upgrade copy the “autorun.upg” file in a directory called “Upgrades” located in the root of the
USB portable memory.
Rename this file as “ firmware_upgrade.upg”
(1) Insert the portable memory that contains the downloaded software upgrade.
(2) The TV will automatically start the content browser menu. Exit the menu by pressing the MENU key.
(3) Select Software Upgrade in the Installation menu. Go to Local upgrades.
The TV will list all compatible images available on the USB portable memory and display the data for each
selected upgrade image.
(4) Select the correct upgrade image and press the red color button to start the upgrade.
Your TV will restart and will automatically go to the upgrade mode. After a few seconds it will display the status of
the upgrade procedure.
Warning:
If you try to upgrade to a software version equal or lower than the current version, a confirmation will be asked.
Downgrading to older software should only be done in case of real necessity.
(5) When the software upgrade was successful, remove the USB portable memory and restart your TV with the
power switch at the right side of the TV.
Your TV will start up with the new software.
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Software History
EX11U_1.0.2.0_01421
First production released.
EX11U_1.0.3.0_07311
Following problems is solved.
• Improvement on scramble channel.
EX11U_1.1.0.0_07851
Following problems are solved.
• Intermittent On-Screen Menu pop up by itself and can be removed by pressing the 'MENU'
button.
• Channel information display too long.
EX11U_1.2.0.0_08261
Following problem is solved.
• No video/ no picture with sound.
EX11U_1.3.0.0_07861
Following problems are solved.
• Intermittent audio loss in NTSC RF channel.
•
Crack sound with high input signal.
EX11U_1.4.0.0_08971
Following problems are solved.
• Intermittence shut off and on by itself after 5 to 10 sec.
• Audio loss in all inputs and can be recovered when main switch ON and OFF.
• TV set turn ON by itself/ green LED light up and goes off when set is ON.
EX11U_1.5.0.0_09571
Following problems are solved.
• TV (Plasma 42” and 50”) will not turn ON/shut off itself and Red LED blinks 4- times.
Recover if main switch on/off.
• 37” LCD full white screen appear when upgrade software.
• Some channels not available after turn ON.
• Delta volume changes not remembered.
• Preferred channel changes not remembered.
• Green or yellow static (sometime snowy) on HDMI picture.
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