5. Service Modes, Error Codes, and Fault Finding 14
6. Alignments22
7. Circuit Descriptions24
8. IC Data Sheets32
9. Block Diagrams
Block diagram 5011 series35
10. Circuit Diagrams and PWB LayoutsDrawing PWB
A 715G6934 PSU
A 715G6677 PSU4044-45
B 715G7030 SSB4661-62
J 715G7074 IR/LED Panel6364
E 715G7088 Keyboard control panel6566
HC 715G6393 OPTION BOARD6771-72
11. Styling Sheets
5011 series 32"73
5011 series 40"74
3638-39
Published by XMM/CQZ/SC 1622 QualityPrinted in the NetherlandsSubject to modificationEN 3122 785 20001
All rights reserved. Specifications are subject to change without notice. Trademarks are the
property of Koninklijke Philips Electronics N.V. or their respective owners.
TP Vision Netherlands B.V. reserves the right to change products at any time without being obliged to adjust
earlier supplies accordingly.
PHILIPS and the PHILIPS’ Shield Emblem are used under license from Koninklijke Phili ps Electronics N.V.
1-+5V k
2-Data (-) jk
3-Data (+) jk
4-Ground Gnd H
5 -RXN RX_DM
6 -RXP RX_DP
7 -Ground Gnd H
8-TXN TX_DM
9-TXP TX_DP
3 - HDMI 3 ARC: Digital Video - In, Digital Audio with ARC In/Out
jk
Figure 2-2 USB (3.0)
Figure 2-1 Connection overview
2.3.2Rear Connections
1 -D2+ Data channel j
2 -Shield Gnd H
3 -D2- Data channel j
4 -D1+ Data channel j
5 -Shield Gnd H
6 -D1- Data channel j
7 -D0+ Data channel j
8 -Shield Gnd H
9 -D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - Easylink/CEC Control channel jk
14 - ARC Audio Return Channel k
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd H
4 - Head phone (Output)
Bk -Head phone 80 - 600 / 10 mW ot
5 - SCART: Video RGB/YC - In, CVBS - In/Out, Audio In/Out
Figure 2-3 HDMI (type A) connector
Figure 2-4 SCART connector
1 -Audio R 0.5 V
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/ 1 k k
RMS
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Technical Specs, Diversity, and Connections
2 -Audio R 0.5 V
3 -Audio L 0.5 V
/ 10 k j
RMS
/ 1 k k
RMS
4 -Ground Audio Gnd H
5 -Ground Blue Gnd H
6 -Audio L 0.5 V
7 -Video Blue/C-out 0.7 V
8 -Function Select 0 - 2 V: INT
/ 10 k j
RMS
/ 75 jk
PP
4.5 - 7 V: EXT 16:9
9.5 - 12 V: EXT 4:3 j
9 -Ground Green Gnd H
10 - n.c.
11 - Video Green 0.7 V
12 - n.c.
/ 75 j
PP
13 - Ground Red Gnd H
14 - Ground P50 Gnd H
15 - Video Red/C 0.7 V
16 - Status/FBL 0 - 0.4 V: INT
/ 75 j
PP
1 - 3 V: EXT / 75 j
17 - Ground Video Gnd H
18 - Ground FBL Gnd H
19 - Video CVBS 1 V
20 - Video CVBS/Y 1 V
21 - Shield Gnd H
/ 75 k
PP
/ 75 j
PP
6 - Cinch: Video YPbPr - In, Audio - In
Gn - Video - Y 1 V
Bu - Video - Pb 0.7 V
Rd -Video - Pr 0.7 V
Wh -Audio - L 0.5 V
Rd -Audio - R 0.5 V
/ 75 W jq
PP
/ 75 jq
PP
/ 75 jq
PP
/ 10 k jq
RMS
/ 10 k jq
RMS
7 - Audio - In: Left / Right, DVI
Gn - Audio L/R in 0.5 V
/ 10 k jq
RMS
2 -Data (-) jk
3 -Data (+) jk
4 -Ground Gnd H
13 - HDMI 1: Digital Video - In, Digital Audio with ARC In/Out
Figure 2-7 HDMI (type A) connector
1 -D2+ Data channel j
2 -Shield Gnd H
3 -D2- Data channel j
4 -D1+ Data channel j
5 -Shield Gnd H
6 -D1- Data channel j
7 -D0+ Data channel j
8 -Shield Gnd H
9 -D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - Easylink/CEC Control channel jk
14 - ARC Audio Return Channel k
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd H
8 - Service / UART
1 -Ground Gnd H
2 -UART_TX Transmit k
3 -UART_RX Receive j
9 - RJ45: Ethernet
Figure 2-5 Ethernet connector
1 -TD+ Transmit signal k
2 -TD- Transmit signal k
3 -RD+ Receive signal j
4 -CT Centre Tap: DC level fixation
5 -CT Centre Tap: DC level fixation
6 -RD- Receive signal j
7 -GND Gnd H
8 -GND Gnd H
10 - Cinch: Digital Audio- Out
Bk -Optical 0.4 - 0.6V
/ 75 kq
PP
11 - TV ANTENNA - In
Signal input from an antenna, cable or satellite.
12 - USB 1
14 - HDMI 2: Digital Video - In, Digital Audio with ARC In/Out
Figure 2-8 HDMI (type A) connector
1 -D2+ Data channel j
2 -Shield Gnd H
3 -D2- Data channel j
4 -D1+ Data channel j
5 -Shield Gnd H
6 -D1- Data channel j
7 -D0+ Data channel j
8 -Shield Gnd H
9 -D0- Data channel j
10 - CLK+ Data channel j
11 - Shield Gnd H
12 - CLK- Data channel j
13 - Easylink/CEC Control channel jk
14 - ARC Audio Return Channel k
15 - DDC_SCL DDC clock j
16 - DDC_SDA DDC data jk
17 - Ground Gnd H
18 - +5V j
19 - HPD Hot Plug Detect j
20 - Ground Gnd
2.4Chassis Overview
Refer to 9. Block Diagrams for PWB/CBA locations.
H
1-+5V k
2016-Jun-03
Figure 2-6 USB (type A)
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Precautions, Notes, and Abbreviation List
3.Precautions, Notes, and Abbreviation List
Index of this chapter:
3.1 Safety Instructions
3.2 Warnings
3.3 Notes
3.4 Abbreviation List
3.1Safety Instructions
Safety regulations require the following during a repair:
•Connect the set to the Mains/AC Power via an isolation
transformer (> 800 VA).
•Replace safety components, indicated by the symbol h,
only by components identical to the original ones. Any
other component substitution (other than original type) may
increase risk of fire or electrical shock hazard.
Safety regulations require that after a repair, the set must be
returned in its original condition. Pay in particular attention to
the following points:
•Route the wire trees correctly and fix them with the
mounted cable clamps.
•Check the insulation of the Mains/AC Power lead for
external damage.
•Check the strain relief of the Mains/AC Power cord for
proper function.
•Check the electrical DC resistance between the Mains/AC
Power plug and the secondary side (only for sets that have
a Mains/AC Power isolated power supply):
1. Unplug the Mains/AC Power cord and connect a wire
between the two pins of the Mains/AC Power plug.
2. Set the Mains/AC Power switch to the “on” position
(keep the Mains/AC Power cord unplugged!).
3. Measure the resistance value between the pins of the
Mains/AC Power plug and the metal shielding of the
tuner or the aerial connection on the set. The reading
should be between 4.5 M and 12 M.
4. Switch “off” the set, and remove the wire between the
two pins of the Mains/AC Power plug.
•Check the cabinet for defects, to prevent touching of any
inner parts by the customer.
3.2Warnings
•All ICs and many other semiconductors are susceptible to
electrostatic discharges (ESD w). Careless handling
during repair can reduce life drastically. Make sure that,
during repair, you are connected with the same potential as
the mass of the set by a wristband with resistance. Keep
components and tools also at this same potential.
•Be careful during measurements in the high voltage
section.
•Never replace modules or other components while the unit
is switched “on”.
•When you align the set, use plastic rather than metal tools.
This will prevent any short circuits and the danger of a
circuit becoming unstable.
3.3Notes
3.3.1 General
•Measure the voltages and waveforms with regard to the
chassis (= tuner) ground (H), or hot ground (I), depending
on the tested area of circuitry. The voltages and waveforms
shown in the diagrams are indicative. Measure them in the
Service Default Mode with a colour bar signal and stereo
sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and
picture carrier at 475.25 MHz for PAL, or 61.25 MHz for
NTSC (channel 3).
•Where necessary, measure the waveforms and voltages
with (D) and without (E) aerial signal. Measure the
voltages in the power supply section both in normal
operation (G) and in stand-by (F). These values are
indicated by means of the appropriate symbols.
3.3.2Schematic Notes
•All resistor values are in ohms, and the value multiplier is
often used to indicate the decimal point location (e.g. 2K2
indicates 2.2 k).
•Resistor values with no multiplier may be indicated with
either an “E” or an “R” (e.g. 220E or 220R indicates 220 ).
•All capacitor values are given in micro-farads (10
nano-farads (n 10
•Capacitor values may also use the value multiplier as the
decimal point indication (e.g. 2p2 indicates 2.2 pF).
•An “asterisk” (*) indicates component usage varies. Refer
to the diversity tables for the correct values.
•The correct component values are listed on the Philips
Spare Parts Web Portal.
3.3.3Spare Parts
For the latest spare part overview, consult your Philips Spare
Part web portal.
3.3.4BGA (Ball Grid Array) ICs
Introduction
For more information on how to handle BGA devices, visit this
URL: http://www.atyourservice-magazine.com
“Magazine”, then go to “Repair downloads”. Here you will find
Information on how to deal with BGA-ICs.
BGA Temperature Profiles
For BGA-ICs, you must use the correct temperature-profile.
Where applicable and available, this profile is added to the IC
Data Sheet information section in this manual.
3.3.5Lead-free Soldering
Due to lead-free technology some rules have to be respected
by the workshop during a repair:
•Use only lead-free soldering tin. If lead-free solder paste is
required, please contact the manufacturer of your soldering
equipment. In general, use of solder paste within
workshops should be avoided because paste is not easy to
store and to handle.
•Use only adequate solder tools applicable for lead-free
soldering tin. The solder tool must be able:
– To reach a solder-tip temperature of at least 400°C.
– To stabilize the adjusted temperature at the solder-tip.
– To exchange solder-tips for different applications.
•Adjust your solder tool so that a temperature of around
360°C - 380°C is reached and stabilized at the solder joint.
Heating time of the solder-joint should not exceed ~ 4 sec.
Avoid temperatures above 400°C, otherwise wear-out of
tips will increase drastically and flux-fluid will be destroyed.
To avoid wear-out of tips, switch “off” unused equipment or
reduce heat.
•Mix of lead-free soldering tin/parts with leaded soldering
tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully
clear the solder-joint from old tin and re-solder with new tin.
3.3.6Alternative BOM identification
It should be noted that on the European Service website,
“Alternative BOM” is referred to as “Design variant”.
The third digit in the serial number (example:
AG2B0335000001) indicates the number of the alternative
B.O.M. (Bill Of Materials) that has been used for producing the
specific TV set. In general, it is possible that the same TV
model on the market is produced with e.g. two different types
of displays, coming from two different suppliers. This will then
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-9
), or pico-farads (p 10
. Select
EN 5TPM16.4HE LA3.
-6
),
-12
).
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Precautions, Notes, and Abbreviation List
result in sets which have the same CTN (Commercial Type
Number; e.g. 28PW9515/12) but which have a different B.O.M.
number.
By looking at the third digit of the serial number, one can
identify which B.O.M. is used for the TV set he is working with.
If the third digit of the serial number contains the number “1”
(example: AG1B033500001), then the TV set has been
manufactured according to B.O.M. number 1. If the third digit is
a “2” (example: AG2B0335000001), then the set has been
produced according to B.O.M. no. 2. This is important for
ordering the correct spare parts!
For the third digit, the numbers 1...9 and the characters A...Z
can be used, so in total: 9 plus 26= 35 different B.O.M.s can be
indicated by the third digit of the serial number.
Identification: The bottom line of a type plate gives a 14-digit
serial number. Digits 1 and 2 refer to the production centre (e.g.
SN is Lysomice, RJ is Kobierzyce), digit 3 refers to the B.O.M.
code, digit 4 refers to the Service version change code, digits 5
and 6 refer to the production year, and digits 7 and 8 refer to
production week (in example below it is 2010 week 10 / 2010
week 17). The 6 last digits contain the serial number.
Figure 3-1 Serial number (example)
3.3.7Board Level Repair (BLR) or Component Level Repair
(CLR)
If a board is defective, consult your repair procedure to decide
if the board has to be exchanged or if it should be repaired on
component level.
If your repair procedure says the board should be exchanged
completely, do not solder on the defective board. Otherwise, it
cannot be returned to the O.E.M. supplier for back charging!
3.3.8 Practical Service Precautions
•It makes sense to avoid exposure to electrical shock.
While some sources are expected to have a possible
dangerous impact, others of quite high potential are of
limited current and are sometimes held in less regard.
•Always respect voltages. While some may not be
dangerous in themselves, they can cause unexpected
reactions that are best avoided. Before reaching into a
powered TV set, it is best to test the high voltage insulation.
It is easy to do, and is a good service precaution.
3.4Abbreviation List
0/6/12SCART switch control signal on A/V
board. 0 = loop through (AUX to TV),
6 = play 16 : 9 format, 12 = play 4 : 3
format
AARAAutomatic Aspect Ratio Adaptation:
algorithm that adapts aspect ratio to
remove horizontal black bars; keeps
the original aspect ratio
ACIAutomatic Channel Installation:
algorithm that installs TV channels
directly from a cable network by
means of a predefined TXT page
ADCAnalogue to Digital Converter
AFCAutomatic Frequency Control: control
signal used to tune to the correct
frequency
AGCAutomatic Gain Control: algorithm that
controls the video input of the feature
box
AMAmplitude Modulation
APAsia Pacific
ARAspect Ratio: 4 by 3 or 16 by 9
ASFAuto Screen Fit: algorithm that adapts
aspect ratio to remove horizontal black
bars without discarding video
information
ATSCAdvanced Television Systems
Committee, the digital TV standard in
the USA
ATVSee Auto TV
Auto TVA hardware and software control
system that measures picture content,
and adapts image parameters in a
dynamic way
AVExternal Audio Video
AVCAudio Video Controller
AVIPAudio Video Input Processor
B/GMonochrome TV system. Sound
carrier distance is 5.5 MHz
BDSBusiness Display Solutions (iTV)
BLRBoard-Level Repair
BTSCBroadcast Television Standard
Committee. Multiplex FM stereo sound
system, originating from the USA and
used e.g. in LATAM and AP-NTSC
countries
B-TXTBlue TeleteXT
CCentre channel (audio)
CECConsumer Electronics Control bus:
remote control bus on HDMI
connections
CLConstant Level: audio output to
connect with an external amplifier
CLRComponent Level Repair
ComPairComputer aided rePair
CPConnected Planet / Copy Protection
CSMCustomer Service Mode
CTIColor Transient Improvement:
manipulates steepness of chroma
transients
CVBSComposite Video Blanking and
Synchronization
DACDigital to Analogue Converter
DBEDynamic Bass Enhancement: extra
low frequency amplification
DCMData Communication Module. Also
referred to as System Card or
Smartcard (for iTV).
DDCSee “E-DDC”
D/KMonochrome TV system. Sound
carrier distance is 6.5 MHz
DFIDynamic Frame Insertion
DFUDirections For Use: owner's manual
DMRDigital Media Reader: card reader
DMSDDigital Multi Standard Decoding
DNMDigital Natural Motion
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Precautions, Notes, and Abbreviation List
EN 7TPM16.4HE LA3.
DNRDigital Noise Reduction: noise
reduction feature of the set
DRAMDyna mic RAM
DRMDigital Rights Management
DSPDigital Signal Processing
DSTDealer Service Tool: special remote
control designed for service
technicians
DTCPDigital Transmission Content
Protection; A protocol for protecting
digital audio/video content that is
traversing a high speed serial bus,
such as IEEE-1394
DVB-CDigital Video Broadcast - Cable
DVB-TDigital Video Broadcast - Terrestrial
DVDDigital Versatile Disc
DVI(-d)Digital Visual Interface (d= digital only)
E-DDCEnhanced Display Data Channel
(VESA standard for communication
channel and display). Using E-DDC,
the video source can read the EDID
information form the display.
EDIDExtended Display Identification Data
(VESA standard)
EEPROMElectrically Erasable and
Programmable Read Only Memory
EMIElectro Magnetic Interference
EPGElectronic Program Guide
EPLDErasable Programmable Logic Device
EUEurope
EXTEXTernal (source), entering the set by
SCART or by cinches (jacks)
FDSFull Dual Screen (same as FDW)
FDWFull Dual Window (same as FDS)
FLASHFLASH memory
FMField Memory or Frequency
Modulation
FPGAField-Programmable Gate Array
FTVFlat TeleVision
Gb/sGiga bits per second
G-TXTGreen TeleteXT
HH_sync to the module
HDHigh Definition
HDDHard Disk Drive
HDCPHigh-bandwidth Digital Content
Protection: A “key” encoded into the
HDMI/DVI signal that prevents video
data piracy. If a source is HDCP coded
and connected via HDMI/DVI without
the proper HDCP decoding, the
picture is put into a “snow vision” mode
or changed to a low resolution. For
normal content distribution the source
and the display device must be
enabled for HDCP “software key”
decoding.
HDMIHigh Definition Multimedia Interface
HPHeadPhone
IMonochrome TV system. Sound
2
CInter IC bus
I
2
I
DInter IC Data bus
2
SInter IC Sound bus
I
carrier distance is 6.0 MHz
IFIntermediate Frequency
IRInfra Red
IRQInterrupt Request
ITU-656The ITU Radio communication Sector
(ITU-R) is a standards body
subcommittee of the International
Telecommunication Union relating to
radio communication. ITU-656 (a.k.a.
SDI), is a digitized video format used
for broadcast grade video.
Uncompressed digital component or
digital composite signals can be used.
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The SDI signal is self-synchronizing,
uses 8 bit or 10 bit data words, and has
a maximum data rate of 270 Mbit/s,
with a minimum bandwidth of 135
MHz.
iTVInstitutional TeleVision; TV sets for
hotels, hospitals etc.
LSLast Status; The settings last chosen
by the customer and read and stored
in RAM or in the NVM. They are called
at start-up of the set to configure it
according to the customer's
preferences
LATAMLatin America
LCDLiquid Crystal Display
LEDLight Emitting Diode
L/L'Monochrome TV system. Sound
carrier distance is 6.5 MHz. L' is Band
I, L is all bands except for Band I
LPLLG.Philips LCD (supplier)
LSLoudspeaker
LVDSLow Voltage Differential Signalling
MbpsMega bits per second
M/NMonochrome TV system. Sound
carrier distance is 4.5 MHz
MHEGPart of a set of international standards
related to the presentation of
multimedia information, standardised
by the Multimedia and Hypermedia
Experts Group. It is commonly used as
a language to describe interactive
television services
MIPSMicroprocessor without Interlocked
Pipeline-Stages; A RISC-based
microprocessor
MOPMatrix Output Processor
MOSFETMetal Oxide Silicon Field Effect
Transistor, switching device
MPEGMotion Pictures Experts Group
MPIFMulti Platform InterFace
MUTEMUTE Line
MTVMainstream TV: TV-mode with
Consumer TV features enabled (iTV)
NCNot Connected
NICAMNear Instantaneous Compounded
Audio Multiplexing. This is a digital
sound system, mainly used in Europe.
NTCNegative Temperature Coefficient,
non-linear resistor
NTSCNational Television Standard
Committee. Color system mainly used
in North America and Japan. Color
carrier NTSC M/N= 3.579545 MHz,
NTSC 4.43= 4.433619 MHz (this is a
VCR norm, it is not transmitted off-air)
NVMNon-Volatile Memory: IC containing
TV related data such as alignments
O/COpen Circuit
OSDOn Screen Display
OADOver the Air Download. Method of
software upgrade via RF transmission.
Upgrade software is broadcasted in
TS with TV channels.
OTCOn screen display Teletext and
Control; also called Artistic (SAA5800)
P50Project 50: communication protocol
between TV and peripherals
PALPhase Alternating Line. Color system
mainly used in West Europe (colour
carrier = 4.433619 MHz) and South
America (colour carrier
PAL M = 3.575612 MHz and
PAL N = 3.582056 MHz)
PCBPrinted Circuit Board (same as “PWB”)
PCMPulse Code Modulation
Pre-conditioner)
PIPPicture In Picture
PLLPhase Locked Loop. Used for e.g.
FST tuning systems. The customer
can give directly the desired frequency
PODPoint Of Deployment: a removable
CAM module, implementing the CA
system for a host (e.g. a TV-set)
PORPower On Reset, signal to reset the uP
PSDLPower Supply for Direct view LED
backlight with 2D-dimming
PSLPower Supply with integrated LED
drivers
PSLSPower Supply with integrated LED
drivers with added Scanning
functionality
PTCPositive Temperature Coefficient,
non-linear resistor
PWBPrinted Wiring Board (same as “PCB”)
PWMPulse Width Modulation
QRCQuasi Resonant Converter
QTNRQuality Temporal Noise Reduction
QVCPQuality Video Composition Processor
RAMRandom Access Memory
RGBRed, Green, and Blue. The primary
color signals for TV. By mixing levels
of R, G, and B, all colors (Y/C) are
reproduced.
RCRemote Control
RC5 / RC6Signal protocol from the remote
control receiver
RESETRESET signal
ROMRead Only Memory
RSDSReduced Swing Differential Signalling
data interface
R-TXTRed TeleteXT
SAMService Alignment Mode
S/CShort Circuit
SCARTSyndicat des Constructeurs
d'Appareils Radiorécepteurs et
SCLSerial Clock I
Téléviseurs
SCL-FCLock Signal on Fast I
SDStandard Definition
SDASerial Data I
SDA-FDAta Signal on Fast I
2
C
2
C bus
2
C
2
C bus
SDISerial Digital Interface, see “ITU-656”
SDRAMSynchronous DRAM
SECAMSEequence Couleur Avec Mémoire.
Colour system mainly used in France
and East Europe. Colour
carriers = 4.406250 MHz and
4.250000 MHz
SIFSound Intermediate Frequency
SMPSSwitched Mode Power Supply
SoCSystem on Chip
SOGSync On Green
SOPSSelf Oscillating Power Supply
SPISerial Peripheral Interface bus; a
4-wire synchronous serial data link
standard
S/PDIFSony Philips Digital InterFace
SRAMStatic RAM
SRPService Reference Protocol
SSBSmall Signal Board
SSCSpread Spectrum Clocking, used to
reduce the effects of EMI
STBSet Top Box
STBYSTand-BY
SVGA800 × 600 (4:3)
SVHSSuper Video Home System
SWSoftware
Signalling
TSTransport Stream
TXTTeleteXT
TXT-DWDual Window with TeleteXT
UIUser Interface
uPMicroprocessor
UXGA1600 × 1200 (4:3)
VV-sync to the module
VESAVideo Electronics Standards
Association
VGA640 × 480 (4:3)
VLVariable Level out: processed audio
output toward external amplifier
VSBVestigial Side Band; modulation
method
WYSIWYRWhat You See Is What You Record:
record selection that follows main
picture and sound
WXGA1280 × 768 (15:9)
XTALQuartz crystal
XGA1024 × 768 (4:3)
YLuminance signal
Y/CLuminance (Y) and Chrominance (C)
signal
YPbPrComponent video. Luminance and
scaled color difference signals (B-Y
and R-Y)
YUVComponent video
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4.Mechanical Instructions
20000_100.eps
CN101
CN8601
CN701
IR/LED BOARD
(1056)
J
SSB
(1053)
B
ECN403
LOUDSPEAKER
(1184)
LOUDSPEAKER
(1184)
ECN601
ECN402
OPTION BOARD
(1060)
O
CN9101
ECN700
CN403
ECN401
CN700
ECN402
ECN601
MAIN POWER SUPPLY
(1054)
A
CN402
CN4250
CN408
CN601
CN401
E
KEYBOARD CONTROL
(1057)
CN01
ECN4250
ECN408
ECN403
ECN4250
ECN700
ECN700
ECN408
ECN601
ECN401
Index of this chapter:
4.1 Cable Dressing
4.2 Service Positions
4.3 Assembly/Panel Removal
4.4 Set Re-assembly
4.1Cable Dressing
Mechanical Instructions
Notes:
•Figures below can deviate slightly from the actual situation,
due to the different set executions.
EN 9TPM16.4HE LA4.
Figure 4-1 Cable dressing (32" 5011 series)
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2016-Jun-03
EN 10TPM16.4HE LA4.
20000_101.eps
CN101
CN8101
CN701
IR/LED BOARD
(1056)
J
SSB
(1053)
B
ECN403
LOUDSPEAKER
(1184)
LOUDSPEAKER
(1184)
ECN601
ECN402
OPTION BOARD
(1060)
O
CN9303
CN403
ECN401
CN700
ECN402
ECN601
MAIN POWER SUPPLY
(1054)
A
CN402
CN4250
CN408
CN601
CN401
E
KEYBOARD CONTROL
(1057)
CN01
ECN4250
ECN408
ECN403
ECN4250
ECN700
ECN408
ECN601
ECN401
ECN700
ECN700
Mechanical Instructions
Figure 4-2 Cable dressing (40" 5011 series)
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Mechanical Instructions
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EN 11TPM16.4HE LA4.
4.2Service Positions
For easy servicing of a TV set, the set should be put face down
on a soft flat surface, foam buffers or other specific workshop
tools. Ensure that a stable situation is created to perform
measurements and alignments. When using foam bars take
care that these always support the cabinet and never only the
display. Caution: Failure to follow these guidelines can
seriously damage the display!
Ensure that ESD safe measures are taken.
4.3Assembly/Panel Removal
Instructions below apply to the 32HFL5011T/12, but will be
similar for 40" models.
4.3.1Rear Cover
Refer to Figure 4-3Warning: Disconnect the mains power cord before removing
the rear cover.
1. Remove fixation screws [1] that secure the base assy, pull
out the base assy from the set. Then remove the fixation
screws [2],[3],[4] that secure the rear cover &
service_cover. Refer to Figure 4-3
2. Gently lift the service_cover from the TV. Then unplug the
connector [5] that connect with SSB. Refer to Figure 4-4
details.
3. Gently lift the rear cover from the TV. Make sure that wires
and cables are not damaged while lifting the rear cover
from the set.
for details.
for details.
for
Figure 4-3 Rear cover removal
4.3.2Keyboard Control unit
1. Unplug the connector [1] form the keyboard control panel.
2. Then remove the fixation screws [2] that secure the
keyboard control panel. Refer to Figure 4-5
3. Gently take the keyboard out.
When defective, replace the whole unit.
for details.
Figure 4-4 Rear cover removal 1
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Mechanical Instructions
4.3.3Small Signal Board (SSB)
Refer to Figure 4-6Caution: it is mandatory to remount all different screws at their
original position during re-assembly. Failure to do so may result
in damaging the SSB.
1. Release the clips from the LVDS connector [1] that connect
with the SSB.
Caution: be careful, as these are very fragile connectors!
2. Unplug all other connectors [2] and FFC connector [3].
3. Remove all the fixation screws [4] from the SSB.
4. The SSB can now be shifted from side connector cover,
then lifted and taken out of the I/O bracket. Refer to
Figure 4-6
for details.
for details.
Figure 4-5 Keyboard removal
Figure 4-6 SSB removal
2016-Jun-03
4.3.4Power Supply Unit (PSU)
Caution: it is mandatory to remount all different screws at their
original position during re-assembly. Failure to do so may result
in damaging the PSU.
1. Gently unplug all connectors from the PSU.
2. Remove all fixation screws from the PSU.
3. The PSU can be taken out of the set now.
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4.3.5Speakers
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1. Gently release the tapes that secures the speaker cables.
2. Unplug the speaker connectors from the SSB.
3. Take the speakers out.
When defective, replace the both units.
4.3.6Stand bracket
1. Remove all fixation screws of the bracket.
2. Lift the bracket from the set.
4.3.7IR board Control Unit
Mechanical Instructions
EN 13TPM16.4HE LA4.
Refer to Figure 4-7
1. Unplug the connector from the SSB.
Caution: be careful, as these are very fragile connectors!
2. Remove all the fixation screws [1],[2] from the IR board
control unit .Then unplug the connector [3]. Refer to
Figure 4-7
3. Remove the IR lens [4], IR board [5] from the
DECO_REAR_COVER. Refer to Figure 4-8
When defective, replace the whole unit.
, Figure 4-8 for details.
for details.
for details.
Figure 4-8 IR board Control Unit removal 2
4.3.8Option Board
1. Unplug the connector from the SSB.
2. Remove fixation screw that secure the Option board, gently
remove the board from the set.
When defective, replace the whole unit.
4.3.9WIFI module
1. Unplug the connector from the SSB.
2. Remove fixation screw that secure the WIFI module,
getntly remove the module from the set.
When defective, replace the whole unit.
4.3.10 LCD Panel
Figure 4-7 IR board Control Unit removal 1
1. Remove the stand as described earlier
2. Remove the SSB as described earlier.
3. Remove the PSU as described earlier.
4. Remove the speakers as described earlier.
5. Remove the IR/LED board as described earlier.
6. Remove the Option board as described earlier.
7. Remove the WIFI module as described earlier.
8. Remove the Keyboard as described earlier.
9. Remove all other metal parts that do not belong to the LCD
panel.
10. Release all fixing clips that secure the front bezel to the
LCD panel.
11. Lift the LCD Panel from the front bezel.
When defective, replace the whole unit.
4.4Set Re-assembly
To re-assemble the whole set, execute all processes in reverse
order.
Notes:
•While re-assembling, make sure that all cables are placed
and connected in their original position. See Figure 4-1
Figure 4-2
•Pay special attention not to damage the EMC foams on the
SSB shields. Ensure that EMC foams are mounted
correctly.
.
and
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EN 14TPM16.4HE LA5.
Service Modes, Error Codes, and Fault Finding
5.Service Modes, Error Codes, and Fault Finding
Index of this chapter:
5.1 Service Modes
5.2 Stepwise Start-up
5.3 Software Upgrading
5.4 Error Codes
5.5 The Blinking LED Procedure
5.6 Fault Finding and Repair Tips
5.1Service Modes
The Service Mode feature is split into following parts:
•Service Alignment Mode (SAM).
•Factory Mode.
•Customer Service Mode (CSM).
•XXX is the main version number: this is updated with a
major change of specification (incompatible with the
previous software version). Numbering will go from 0- 255.
•YYY is the sub version number: this is updated with a minor
change of specification (incompatible with the previous
versions). Numbering will go from 0- 255.
•MMM is the number of the mandatory (upgrade) release in
association with the area of the mandatory (upgrade)
release. Numbering will go from 0 - 255.
•TTT bit 7 to 1 is the area of the mandatory (upgrade)
release where 0 - none, 1 - Netflix, rest reserved.
•TTT bit 0 : 0 = development release, 1 = production
release.
SAM and the Factory mode offer features, which can be used
by the Service engineer to repair/align a TV set. Some features
are:
•Make alignments (e.g. White Tone), reset the error buffer
(SAM and Factory Mode).
•Display information (“SAM” indication in upper right corner
of screen, error buffer, software version, operating hours,
options and option codes, sub menus).
The CSM is a Service Mode that can be enabled by the
consumer. The CSM displays diagnosis information, which the
customer can forward to the dealer or call centre. In CSM
mode, “CSM”, is displayed in the top right corner of the screen.
The information provided in CSM and the purpose of CSM is to:
•Increase the home repair hit rate.
•Decrease the number of nuisance calls.
•Solved customers’ problem without home visit.
Note: For the new model range, a new remote control (RC) is
used with some renamed buttons. This has an impact on the
activation of the Service modes. For instance the old “MENU”
button is now called “HOME” (or is indicated by a “house” icon).
5.1.1 General
Next items are applicable to all Service Modes or are general.
Life Timer
During the life time cycle of the TV set, a timer is kept (called
“Op. Hour”). It counts the normal operation hours (not the
Stand-by hours). The actual value of the timer is displayed in
SAM in a decimal value. Every two soft-resets increase the
hour by + 1. Stand-by hours are not counted.
Display Option Code Selection
When after an SSB or display exchange, the display option
code is not set properly, it will result in a TV with “no display”.
Therefore, it is required to set this display option code after
such a repair.
To do so, press the following key sequence on a standard RC
transmitter: “062596” directly followed by MENU and “xxx”,
where “xxx” is a 3 digit decimal value of the panel type: see
column “Display Code” in back to div.table 6-3
is accepted and stored in NVM, the set will switch to Stand-by,
to indicate that the process has been completed.
During this algorithm, the NVM-content must be filtered,
because several items in the NVM are TV-related and not SSB
related (e.g. Model and Prod. S/N). Therefore, “Model”
and “Prod. S/N” data is changed into “See Type Plate”. In case
a call centre or consumer reads “See Type Plate” in CSM
mode.
5.1.2Service Alignment Mode (SAM)
Purpose
•To modify the NVM.
•To display/clear the error code buffer.
•To perform alignments.
Specifications
•Operation hours counter (maximum five digits displayed).
•Software version, error codes, and option settings display.
•Error buffer clearing.
•Option settings.
•Software alignments (White Tone).
•NVM Editor.
•Set screen mode to full screen (all content is visible).
. When the value
Software Identification, Version, and Cluster
The software ID, version, and cluster will be shown in the main
menu display of SAM and CSM.
The screen will show: “AAAAAAB-XXX.YYY.MMM.TTT”,
where:
•AAAAAA is the chassis name: TPM1532HE.
•B is the region indication: E = Europe, A = AP/China, U =
NAFTA, L = LATAM.
Table 5-1 SAM mode overview
Main MenuSub-menu 1Sub-menu 2Description
Hardware infoThe information of Hardware.
Operation hoursThis represents the life timer. The timer counts normal operation hours, but does not
Shop operation hoursThis represents the life timer. The timer counts normal shop operation hours, but do es
ErrorsShows all errors detected since the last time the buffer was erased. Five errors
Reset error bufferReset error buffer
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How to Activate SAM
To activate SAM, use one of the following methods:
•Press the following key sequence on the remote control
transmitter: “062596”, directly followed by the “OK/INFO”
button. Do not allow the display to time out between entries
while keying the sequence.
After entering SAM, the following items are displayed,
with “SAM” in the upper right corner of the screen to indicate
that the television is in Service Alignment Mode.
count Stand-by hours.
not count Stand-by hours.
possible.
Service Modes, Error Codes, and Fault Finding
Main MenuSub-menu 1Sub-menu 2Description
AlignmentsNormalR Gain To align the White Tone. See
G Gain
B Gain
WarmR Gain
G Gain
B Gain
CoolR Gain
G Gain
B Gain
Ambilight Select moduleAmbilight select module
BrightnessBrightness of Ambilight
Option numbersGroup 1Group 1 Option number
Group 2Group 2 Option number
StoreStore the Option number
StoreStore
Software maintenanceSoftware eventsSoftware events
Hardware eventsHardware events
Test settingsDigital infoTest setting
BT Pairing tablesClear paired remote controlClear paired remote control
Wi-Fi Direct settings Reset Wi-Fi Direct groupReset Wi-Fi Direct group
Development 1 file versionsDevelopment 1 file versions
Development 2 file versionsDevelopment 2 file versions
Upload to USBTo upload several settings from the TV to an USB stick
Download from USBTo download several settings from the USB stick to the TV
NVM editorType numberNVM-editor will function as in the past: type number, production code, 18AC SSB,
Production code
18AC SSB
18AC display
18AC supply
paragraph 6.3 Software Alignments
18AC display, 18AC supply is a decimal value via digit entry
in the Alignments section for a detailed descript ion
EN 15TPM16.4HE LA5.
How to Navigate
•In the SAM menu, select menu items with the UP/DOWN
keys on the remote control transmitter. The selected item
will be indicated. When not all menu items fit on the screen,
use the UP/DOWN keys to display the next/previous menu
items.
•With the “LEFT/RIGHT” keys, it is possible to:
– (De) activate the selected menu item.
– (De) activate the selected sub menu.
– Change the value of the selected menu item.
•When you press the MENU button once while in top level
SAM, the set will switch to the normal user menu (with the
SAM mode still active in the background).
How to Store SAM Settings
To store the settings changed in SAM mode (except the
RGB Align settings), leave the top level SAM menu by using
the POWER button on the remote control transmitter or the
television set. The mentioned exceptions must be stored
separately via the STORE button.
How to Exit SAM
Use one of the following methods:
•Switch the set to STANDBY by pressing the mains button
on the remote control transmitter or the television set.
•Via a standard RC-transmitter, key in “00” sequence.
Note: When the TV is switched “off” by a power interrupt while
in SAM, the TV will show up in “normal operation mode” as
soon as the power is supplied again. The error buffer will not be
cleared.
5.1.3Contents of the Factory mode:
Purpose
•To perform extended alignments.
Specifications
•Displaying and or changing Panel ID information.
•Displaying and or changing Tuner ID information.
•Error buffer clearing.
•Various software alignment settings.
•Testpattern displaying.
•Public Broadcasting Service password Reset.
•etc.
How to Activate the Factory mode
To activate the Factory mode, use the following method:
•Press the following key sequence on the remote control
transmitter: from the “Menu/Home screen” press “1999”,
directly followed by the “Back” button. Do not allow the
display to time out between entries while keying the
sequence.
After entering the Factory mode, the following items are
displayed,
Table 5-2 Factory mode overviewss
Default value
Item Item value
0F/W VERSIONPress OKDisplays the software versions of the supplier, Flash PQ, Smart Picture, BL Dimming,
1PANEL_IDSee table back to div.table 6-3Displays and changes the Panel ID with the left a nd right cursor; be careful changing this, it can
2DEMOD_TYPE2Choose demod type.
3NVM ADDRESS0NVM address 0 to 8191, Use Item 6 to change and 7 to store the data to the correct NVM address
4NVM VALUE0Displays the value at the NVM address of item 5
5NVM STOREPress OKUse this option to save the data of item 6 to NVM address of item 5
Description32" 40"
Source Meter, the Picture Quality checksum, the Dimming library, the Source meter library, the
Flash AQ, MCU and OAD software versions .
result in not correct displaying the screen!
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Default value
Item Item value
6COPY NVM to USBPress OKUse this to store the NVM data to t he REPAIR folde r of a FAT forma tted USB memo ry stick. The
7COPY NVM to TVPress OKUse this to store the NVM data from the USB memory stick to the TV. The TV will save the two
8TV Settings KEY1TV Settings Key
9TV Settings VALUE0TV Settings VALUE
10TV Settings STOREPress OKTV Settings STORE
11COPY TV Settings to USBPress OKCOPY TV Settings to USB
12COPY TV Settings to TVPress OKCOPY TV Settings to TV
13VIRGIN_MODEOffUse this to return the set to virgin mode. Depends whether the set has been used already.
14ORT_MODEOnORT mode
15DRM WARNINGOnWarning the data rights management
16AGING MODEOffUse this for aging a new LCD panel
17COLOR TEMP MODENormalColour temperature mode
18CLR_TEMP_R127Red colour temperature setting
19CLR_TEMP_G105Green colour temperature setting
20CLR_TEMP_B95Blue colour temperature setting
21ADC_GAIN_R255Red ADC gain
22ADC_GAIN_G255Green ADC gain
23ADC_GAIN_B255Blue ADC gain
24ADC_OFFSET_R127Red ADC offset
25ADC_OFFSET_G127Green ADC offset
26ADC_OFFSET_B127Blue ADC offset
27AUD_GAIN_HDMI0HDMI audio gain
28AUD_GAIN_ATV12Analogue TV audio gain
29AUD_GAIN_DTV0Digital TV audio gain
30AUD_GAIN_USB0USB audio gain
31AUD_GAIN_SPDIF0SPDIF audio gain
32AUD_GAIN_LINE_IN0LINE_IN audio gain
33AQ INDEX10Audio Quality index
34COPY PQ to USBPress OKSaves the picture quality data to a file “pq.bin” to the root of a FAT formatted USB memory stick
35COPY PQ to TVPress OKLoads the picture quality data from a file “pq.bin” in to the TV
36COPY AQ to USBPress OKLoads the audio quality data from a file “AQ.bin” in to the USB
37COPY AQ to TVPress OKLoads the audio quality data from a file “AQ.bin” in to the TV
38COPY DB CHL to USBP ress OKCopy the USB channel list to USB
39COPY DB CHL to TVPress OKCopy the TV channel list to TV
40LIGHT SENSOR TYPE0Light sensor type
41TEMP SENSOR TYPE0Tempreture sensor
42LED TYPE0The type of LED
43AMBILIGHT TYPE VALUE0The type of Ambient light
443D03D on/off
45BLUETOOTH1BLUETOOTH
46ARC TESTOnARC test
47HDMI ARC OUTPUT ORDEREUHDMI ARC output order
48UART ENABLEOnUart enable
49RESET MAC ADDRESSPress OKReset Mac address
50EXIT_FACTORYPress OKExits the Factory mode
Service Modes, Error Codes, and Fault Finding
Description32" 40"
TV will write two files in the REPAIR folder of the memory stick. It will create this folder if it does
not exist. The items are “Channel list”, “Personal settings”, “Option codes”, “Display-related
alignments” and “History list”. In case the download to the USB stick was not successful “Failure”
will appear. In this case, check if the USB stick is connected properly. Now the settings are stored
onto the USB stick and can be used to dow nl o ad onto another TV or other SSB. Upload in g i s o f
course only possible if the software is ru nning and if a picture is avail able. This metho d is created
to be able to save the customer’s TV settings and to store them into another SSB.
files which were created in item 8 to the NVM o f the set. Use these options when replacing a SSB.
When “USB to TV Success” is displayed remove the power and restart the TV
How to Exit the Factory mode
Use one of the following methods:
•Select EXIT_FACTORY from the menu and press the “OK”
button.
Note: When the TV is switched “off” by a power interrupt, or
normal switch to “stand-by” while in the factory mode, the TV
will show up in “normal operation mode” as soon as the power
is supplied again. The error buffer will not be cleared.
5.1.4 Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
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The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•Ignore “Service unfriendly modes”.
•Line number for every
line (to make CSM language independent).
•Set the screen mode to full
screen (all contents on screen is visible).
•After leaving the Customer Service Mode, the original
settings are restored.
•Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: “123654” (do not allow the
display to time out between entries while keying the sequence).
Service Modes, Error Codes, and Fault Finding
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•1.4a Options 1 Gives the option codes of option group 1
as set in SAM.
•1.4b Options 2 Gives the option codes of option group 2
as set in SAM.
•1.5 18AC SSB Gives an identification of the SSB as stored
in NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•1.6 18AC display 18NC NVM read/write.
•1.7 18AC supply 18NC NVM read/write.
•1.8 18AC sensor board 18NC NVM read/write.
•2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
•2.3 Strings database version Displays the version of
strings database.
•2.5 Channel package Version version of channel
package.
•3.1 Signal Quality Analog/digital signal strength.
•3.2 Ethernet MAC address A Media Access Control
address (MAC address) is a unique identifier assigned to
network interfaces for communications on the physical
network segment.
•3.3 Wireless MAC address Wireless Media Access
Control address.
•3.4 CI module check if CI card is insert.
•3.5 CI+ protected service CI+ key status.
•3.9 Event counter The counter of event.
EN 17TPM16.4HE LA5.
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
How to Exit CSM
To exit CSM, use one of the following methods.
•Press the MENU/HOME button on the remote control
transmitter.
•Press the POWER button on the remote control
transmitter.
•Press the POWER button on the television set.
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Power Off
Standby
Soft Mode
Power On
Semi-
Standby
Standby
Switch
Off(Mains
Power Plug)
Standby Soft Mode
Command Received,
previously in Standby
Soft Mode (Power tact
switch)
TV Wakeup
commands
Received
(TV Wakeup
keys)
Digitalbackground
tasksstarted
Digitalbackground
tasks completed
Swith On,
previously in
Standby/Semi-
Standby (Mains
Power Plug)
Standby
Soft Mode
Command
Received
(Power tact
switch)
Switch Off (Mains
Power Plug)
Switch Off
(Mains Power
Plug)
Swith On,
previously in
Standby Soft Mode
(Mains Power Plug)
Standby
commands
Received (RC
Standby key)
Standby Soft Mode
Command Received,
previously in Standby
Soft Mode (Power
tact switch)
TV Wakeup
commands
Received
(TV Wakeup
keys)
Switch On, previously
in Power On Mode
(Power tact switch)
Switch On,previously in
TV Operation Mode
(Mains Power Plug)
5.2Stepwise Start-up
Service Modes, Error Codes, and Fault Finding
5.3Software Upgrading
5.3.1 Description
It is possible for the user to upgrade the main software via the
USB port. This allows replacement of a software image in a
stand alone set. A description on how to upgrade the main
software can be found in the DFU or on the Philips website.
5.3.2Introduction
Philips continuously tries to improve its products, and it’s
recommend that the TV software is updated when updates are
available. Software update files can be obtained from the
dealer or can be downloaded from the following websites:
http://www.philips.com/support
Preparing a portable memory for software upgrade
The following requirements have to be met:
1. A personal computer connected to the internet.
2. An archive utility that supports the ZIP-format (e.g. WinZip
for Windows or Stufflt for Mac OS).
3. A FAT formatted USB memory stick (preferably empty).
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Figure 5-1 Stepwise Start-up
5.3.3Check the current TV software version
5.3.4Download the latest software
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Note:
1. Only FAT/DOS-formatted memory sticks are supported.
2. Only use software update files that can be found on the
http://www.philips.com/support
Before starting the software upgrade procedure, it is advised to
check that what the current TV software:
1. Press the “1 2 3 6 5 4” button on the remote control to enter
the CSM mode.
2. Use the up/down cursor keys to select “Current Main
Software”.
If the current software version of the TV is the same as the
latest update file found on http://www.philips.com/support
not necessary to update the TV software.
1. Open the internet page http://www.philips.com/support
2. Find information and software related to the TV.
3. Select the latest software update file and download it to the
PC.
4. Insert the USB memory stick into one of the USB ports of
the PC.
5. Decompress the downloaded ZIP file and copy it to the root
directory of the USB flash drive.
web site.
, it is
.
Service Modes, Error Codes, and Fault Finding
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5.3.5 Update the TV software
1. Turn the TV on and wait for it to boot completely.
2. Insert the USB memory stick that contains the software
update files in one of the TV’s USB ports.
3. The TV will detect the USB memory stick automatically.
Then a window jumps out as Figure 5-2
.
Note: If the USB flash drive is not detected after power up,
disconnect it and re-insert it.
4. Select [Update] and press OK. See Figure 5-2
5. To proceed, In next menu select [Start] and press OK to
start software updates. See Figure 5-3
.
6. Upgrading will now begins and the status of the updating
progress will be displayed.
7. When the TV software is updated. Remove your USB flash
drive, then select [Restart] and press OK to restart the
TV.See Figure 5-4
.
Figure 5-2 Update the TV software [1/3]
•Do not remove the USB flash drive during the software
update.
•If a power failure occurs during the update, do not remove
the USB flash drive from the TV. The TV will continue the
software update as soon as the power comes up again.
•If an error occurs during the update retry the procedure or
contact the dealer.
•We do not recommend downgrading to an older version.
•Once the upgrade is finished, use the PC to remove the TV
.
software from the USB portable memory.
5.3.6Content and Usage of the One-Zip Software File
Below you find a content explanation of the One-Zip file, and
instructions on how and when to use it. Only files that are
relevant for Service are mentioned here.
•EDID_clustername.zip: Contains the EDID content of the
different EDID NVMs.
•FUS_clustername_version.zip: Contains the
“autorun.upg” which is needed to upgrade the TV main
software and the software download application.
When copying data to and from a USB memory stick, the folder
“repair” is used. When inserting an empty USB memory stick,
and downloading data to the stick, the TV will create this folder.
When sending data from a USB memory stick to a TV, the
intended data must be available in the “repair” folder.
Note that when copying EDID data to the TV, all necessary
EDID files must be in this folder.
Service mode overview for your reference.
Table 5-3 Service mode overview
Figure 5-3 Update the TV software [2/3]
Figure 5-4 Update the TV software [3/3]
Note:
Service ModesDescription
SAMService alignment mode
Factory ModeUsed for extended alignments
CSM3-page compact CSM pages. There will be CSM dump to
USB SW upgradeable SW-upgrading of flash memories can be done via USB.
NVM-Editor in SAMNVM-editor will function as in the past: Address and Value
Service DataNew Service data in SAM for CTN, Prod. no., 12NC
USB copy/paste in
SAM
UART loggingThere will be printout available in UART. No specifications
Blind SAMRC sequence “062598” + “Menu” + “Panel code”
Clear BufferRC sequence “062599” + “OK” or via SAM
Error codes are required to indicate failures in the TV set. In
principle a unique error code is available for every:
•Activated (SW) protection.
•Failing I
•General I
The last five errors, stored in the NVM, are shown in the
Service menu’s. This is called the error buffer.
The error code buffer contains all errors detected since the last
time the buffer was erased. The buffer is written from left to
right. When an error occurs that is not yet in the error code
buffer, it is displayed at the left side and all other errors shift one
position to the right.
An error will be added to the buffer if this error differs from any
error in the buffer. The last found error is displayed on the left.
2
C device.
2
C error.
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EN 20TPM16.4HE LA5.
Service Modes, Error Codes, and Fault Finding
An error with a designated error code never leads to a
deadlock situation. It must always be diagnosable (e.g. error
buffer via OSD or blinking LED).
In case a failure identified by an error code automatically
results in other error codes (cause and effect), only the error
code of the MAIN failure is displayed.
5.4.2 How to Read the Error Buffer
You can read the error buffer in three ways:
•On screen via the SAM/CSM (if you have a picture).
Example:
– ERROR: 000 000 000 000 000: No errors detected
– ERROR: 013 000 000 000 000: Error code 13 is the
last and only detected error
– ERROR: 034 013 000 000 000: Error code 13 was
detected first and error code 34 is the last detected
(newest) error
•Via the blinking LED procedure (when you have no
picture). See paragraph 5.5 The Blinking LED Procedure
5.4.3 Error codes
In this chassis only “layer 2” error codes are available and point
to problems on the SSB. They are triggered by LED blinking
when CSM is activated. Only the following layer 2 errors are
defined:
•1 long blink of 5 seconds to start the sequence.
•12 short blinks followed by a pause of 1.5 seconds.
•9 short blinks followed by a pause of 1.5 seconds.
•6 short blinks followed by a pause of 1.5 seconds.
•1 long blink of 1.5 seconds to finish the sequence.
•The sequence starts again with 12 short blinks.
5.6Fault Finding and Repair Tips
Note:
•It is assumed that the components are mounted correctly
with correct values and no bad solder joints.
•Before any fault finding actions, check if the correct options
are set.
5.6.1NVM Editor
In some cases, it can be convenient if one directly can change
the NVM contents. This can be done with the “NVM Editor” in
SAM mode. With this option, single bytes can be changed.
.
Caution:
•Do not change these, without understanding the function of
each setting, because incorrect NVM settings may
seriously hamper the correct functioning of the TV set!
•Always write down the existing NVM settings, before
changing the settings. This will enable you to return to the
original settings, if the new settings turn out to be incorrect.
Table 5-4 Error code table
Layer-2 error code Defective device
13General I2C bus error on the SSB
16+12 V mi ssing or low, PSU defective
27Channel decoder error on the SSB
34Tuner I2C bus error on the SSB
35EEPROM I
2
C error on SSB, M24C64
5.4.4 How to Clear the Error Buffer
The error code buffer is cleared in the following cases:
•By using the CLEAR command in the SAM menu
•By using the CLEAR command in the Factory mode:
•By using the following key sequence on the remote control
transmitter: “062599” directly followed by the OK button.
•If the contents of the error buffer have not changed for 50
hours, the error buffer resets automatically.
Note: If you exit SAM by disconnecting the mains from the
television set, the error buffer is not reset.
5.5The Blinking LED Procedure
5.5.1Introduction
The software is capable of identifying different kinds of errors.
Because it is possible that more than one error can occur over
time, an error buffer is available, which is capable of storing the
last five errors that occurred. This is useful if the OSD is not
working properly.
Errors can also be displayed by the blinking LED procedure.
The method is to repeatedly let the front LED pulse with as
many pulses as the error code number, followed by a period of
1.5 seconds in which the LED is “off”. Then this sequence is
repeated.
Example (1): error code 4 will result in four times the sequence
LED “on” for 0.25 seconds / LED “off” for 0.25 seconds. After
this sequence, the LED will be “off” for 1.5 seconds. Any RC
command terminates the sequence. Error code LED blinking is
in red color.
Example (2): the content of the error buffer is “12 9 6 0 0” After
entering, the following occurs.
5.6.2No Picture
When you have no picture, first make sure you have entered
the correct display code. See paragraph 6.4 Option Settings
the instructions. See also back to div.table 6-3
5.6.3Unstable Picture via HDMI input
Check if HDMI EDID data is properly programmed.
5.6.4No Picture via HDMI input
Check if HDCP key is valid. This can be done in CSM.
5.6.5TV Will Not Start-up from Stand-by
Possible Stand-by Controller failure. Re-flash the software.
5.6.6Audio Amplifier
The Class D-IC U601 has a powerpad for cooling. When the IC
is replaced it must be ensured that the powerpad is very well
pushed to the PWB while the solder is still liquid. This is needed
to insure that the cooling is guaranteed, otherwise the Class
D-IC could break down in short time.
5.6.7 CSM
When CSM is activated and there is a USB memory stick
connected to the TV, the software will dump the complete CSM
content to the USB memory stick. The file (Csm.txt) will be
saved in the root of the USB memory stick.
5.6.8Loudspeakers
Make sure that the volume is set to minimum during
disconnecting the speakers in the ON-state of the TV. The
audio amplifier can be damaged by disconnecting the speakers
during ON-state of the set!
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Service Modes, Error Codes, and Fault Finding
5.6.9Display option code
Attention: In case the SSB is replaced, always check the Panel
Code in CSM, even when picture is available. Performance
with the incorrect display option code can lead to unwanted
side-effects for certain conditions.
EN 21TPM16.4HE LA5.
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EN 22TPM16.4HE LA6.
6.Alignments
Index of this chapter:
6.1 General Alignment Conditions
6.2 Hardware Alignments
6.3 Software Alignments
6.4 Option Settings
6.5 Reset of Repaired SSB
6.1General Alignment Conditions
Perform all electrical adjustments under the following
conditions:
•Power supply voltage: 90 - 264 V
•Connect the set to the mains via an isolation transformer
with low internal resistance.
•Allow the set to warm up for approximately 15 minutes.
•Measure voltages and waveforms in relation to correct
ground (e.g. measure audio signals in relation to
AUDIO_GND).
Caution: It is not allowed to use heat sinks as ground.
•Test probe: R
> 10 M, Ci < 20 pF.
i
•Use an isolated trimmer/screwdriver to perform
alignments.
, 50/ 60 3 Hz.
AC
Alignments
In case you have a colour analyser:
•Measure with a calibrated (phosphor- independent) color
analyser (e.g. Minolta CA-210) in the centre of the screen.
Consequently, the measurement needs to be done in a
dark environment.
•Adjust the correct x, y coordinates (while holding one of the
White point registers R, G or B on max. value) by means of
decreasing the value of one or two other white points to the
correct x, y coordinates (see Table 6-1 White D alignment
values). Tolerance: dx: 0.003, dy: 0.003.
•Repeat this step for the other colour Temperatures that
need to be aligned.
•When finished return to the SAM root menu and press
STANDBY on the RC to store the aligned values to the
NVM.
Table 6-1 White D alignment values
ValueCool (11000 K)Normal (9000 K)Warm (6500 K)
x0.2760.2870.313
y0.2820.2960.329
6.2Hardware Alignments
Not applicable.
6.3Software Alignments
Put the set in SAM mode (see Chapter 5. Service Modes, Error
Codes, and Fault Finding). The SAM menu will now appear on
the screen. Select RGB Align and go to one of the sub menus.
The alignments are explained below.
The following items can be aligned:
•White point.
To store the data:
•Press OK on the RC before the cursor is moved to the left.
•Select “Store” and press OK on the RC.
•Switch the set to stand-by mode.
For the next alignments, supply the following test signals via a
video generator to the RF input:
•EU/AP-PAL models: a PAL B/G TV-signal with a signal
strength of at least 1 mV and a frequency of 475.25 MHz
•US/AP-NTSC models: an NTSC M/N TV-signal with a
signal strength of at least 1 mV and a frequency of
61.25 MHz (channel 3).
•LATAM models: an NTSC M TV-signal with a signal
strength of at least 1 mV and a frequency of
61.25 MHz (channel 3).
6.3.1RGB Alignment
Before alignment, set the picture as follows:
Picture Setting
Dynamic backlight Off
Dynamic ContrastOff
Color EnhancementOff
Picture Format Unscaled
Light SensorOff
Brightness50
Color0
Contrast100
White Tone Alignment:
•Activate SAM.
•Select “RGB Align.” and choose a color temperature.
•Use a 100% white screen as input signal and set the
following values:
– “Red BL Offset” and “Green BL Offset” to “7” (if
present).
– All “White point” values initial to “128”.
If you do not have a colour analyser, you can use the default
values. This is the next best solution. The default values are
average values coming from production (statistics).
6.3.2Display Adjustment
You can use the default values. The default values are average
values coming from production.
•Enter SAM mode.
•Select a colour temperature (e.g. COOL, NORMAL, or
WARM).
•Set the RED, GREEN and BLUE default values according
to the values in back to div.table 6-2
.
•When finished press OK on the RC, then press STORE to
store the aligned values to the NVM.
•Restore the initial picture settings after the alignments.
Table 6-2 White tone default settings
Picture modeScreen size
Normal (9000K)32HFL5011T/12 12710595
40HFL5011T/12 12610694
Warm (6500K)32HFL5011T/12 1279154
40HFL5011T/12 1259253
Cool (11000K)32HFL5011T/12 127114116
40HFL5011T/12 126115117
Colour temperature
RedGreenBlue
This group setting of colour temperature will be applied
automatically to the TV / HDMI / AV / YPbPr sources.
6.4Option Settings
6.4.1Introduction
The microprocessor communicates with a large number of I
ICs in the set. To ensure good communication and to make
digital diagnosis possible, the microprocessor has to know
which ICs to address. The presence / absence of these
MT5593 ICs is made known by the option codes.
Notes:
•After changing the option(s), save them by pressing the OK
button on the RC before the cursor is moved to the left,
select STORE and press OK on the RC.
•The new option setting is only active after the TV is
switched “off” / “stand-by” and “on” again with the mains
switch (the NVM is then read again).
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Alignments
EN 23TPM16.4HE LA6.
6.4.2Option Code Overview
Enter SAM mode to check the option codes. they could be
edited in the NVM.
6.4.3 Display Code Overview
Press the following key sequence on a standard RC
transmitter: “062598” directly followed by MENU and “xxx”,
where “xxx” is a 3 digit decimal value of the panel type: see
column “Display Code” in back to div.table 6-3
the Display Code, restart the set immediately.
A very important issue towards a repaired SSB from a Service
repair shop (SSB repair on component level) implies the reset
of the NVM on the SSB.
A repaired SSB in Service should get the service Set type
“00PF0000000000” and Production code “00000000000000”.
Also the virgin bit is to be set. To set all this, you can use the
tool or use the “NVM editor” and “Dealer options” items in SAM
(do not forget to “store”).
•N Development number
•nn Production number
•MMM Mounting variation code
•OOOO Optional variation code
Make sure when replacing an SSB the SSB identification codes
match the replacement panel.
. After resetting
After a repaired SSB has been mounted in the set (set repair
on board level), the type number (CTN) and production code of
the TV has to be set according to the type plate of the set. For
this, you can use the NVM editor in SAM.
In case of a display replacement, reset the “Operation hours
display” to “0”, or to the operation hours of the replacement
display.
Remark:
- After the NVM has been replaced, go to SAM and scroll to the
<Reload MAC address> (see figure 1*).
- Select the item and press <OK> on the RC.
6.5.1 Reset of Repaired SSB
Instruction
After NVM replacement, reload MAC address via SAM
menu.This ensures the correct MAC address to be available in
CSM for future repair actions.
Way of working:
•After the NVM has been replaced, go to SAM and scroll to
the <Reload MAC address> .
•Select the item and press <OK> on the RC.
Notes:
•Only applicable to all related models that are “Smart TV
level 0”enabled (only YouTube access). For models
without internet connection feature, no action is needed.
•HDCP keys are located in the NVM. If you are loading NVM
with the, there is warning message displayed.
New NVM EEPROMs are shipped with pre-loaded HDCP keys.
6.5.2 SSB Identification
SSB’s of this chassis are identified by a “715” code on the SSB.
715Axxxx-Nnn-MMM-OOOO
•715 main category, Printed Wiring Board
•Axxxx sub category, sequential coding number
•Nnn Version code
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