Philips 328E9QJAB User Guide

www.philips.com/welcome

E line

328E9

EN User manual 1
Customer care and warranty 22
Troubleshooting & FAQs 26

Table of Contents

1. Important ....................................... 1

1.1 Safety precautions and

maintenance .................................. 1

1.2 Notational Descriptions ............. 2

1.3 Disposal of product and packing

material ........................................... 3

2. Setting up the monitor ............... 4

2.1 Installation ..................................... 4

2.2 Operating the monitor ................6

2.3 Remove the Base Assembly for

VESA Mounting ...........................9

3. Image Optimization ...................10

3.1 SmartImage ..................................10

3.2 SmartContrast .............................. 12

4. FreeSync ....................................... 13

5. Technical Specications ........... 14

5.1 Resolution & Preset Modes .....19

6. Power Management .................. 21

7. Customer care and warranty .. 22

7.1 Philips’ Flat Panel Monitors

Pixel Defect Policy ..................... 22

7.2 Customer Care & Warranty ...... 25

8. Troubleshooting & FAQs ..........26

8.1 Troubleshooting ......................... 26

8.2 General FAQs .............................. 28

1. Important

1. Important

This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.

The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.

Read and follow these instructions
when connecting and using your
computer monitor.

Operation

• Please Keep the monitor out of

direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.

• Remove any object that could fall

into ventilation holes or prevent
proper cooling of the monitor’s
electronics.

• Do not block the ventilation holes

on the cabinet.

• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.

• If turning o the monitor by detach­ing the power cable or DC power
cord, wait for 6 seconds before
attaching the power cable or DC
power cord for normal operation.

• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care Con­sumer Information Center)

• Do not subject the monitor to se­vere vibration or high impact condi­tions during operation.

• Do not knock or drop the monitor
during operation or transportation.

Maintenance

• To protect your monitor from pos­sible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or ngers on
the LCD panel.

• Unplug the monitor if you are not
going to use it for an extensive pe­riod of time.

• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is o.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.

• To avoid the risk of shock or perma­nent damage to the set, do not ex­pose the monitor to dust, rain, water,
or excessive moisture environment.

• If your monitor gets wet, wipe it with
dry cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power

1

1. Important

o immediately and disconnect the
power cord. Then, remove the for­eign substance or water, and send it
to the maintenance center.

• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.

• In order to maintain the best per­formance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

• IMPORTANT: Always activate a mov-

ing screen saver program when you
leave your monitor unattended.
Always activate a periodic screen
refresh application if your monitor
will display unchanging static con­tent. Uninterrupted display of still
or static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.

• "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenom­enon in LCD panel technology.
In most cases, the “burned in” or
“after-imaging” or “ghost imag­ing” will disappear gradually over a
period of time after the power has
been switched o.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

Service

• The casing cover should be opened
only by qualied service personnel.

• If there is any need for any docu­ment for repair or integration,
please contact with your local
service center. (please refer to the
chapter of "Consumer Information
Center")

• For transportation information,
please refer to "Technical Specica­tions".

• Do not leave your monitor in a car/
trunk under direct sun light.

Note

Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.

1.2 Notational Descriptions

The following subsections describe
notational conventions used in this
document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:

Note

This icon indicates important
information and tips that help you make
better use of your computer system.

Caution

This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.

2

1. Important

Warning

This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.

Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.

1.3 Disposal of product and packing material

Waste Electrical and Electronic
Equipment-WEEE

This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.

Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.

Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.

From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take­back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.

Your display is manufactured with high
quality materials and components
which can be recycled and reused.

To learn more about our recycling
program please visit

http://www.philips.com/a-w/about/
sustainability.html

3

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

Power

* DP

E line

328E9

Quick

Start

Register your product and get support at

Monitor

User’s Manual

使用产品前请阅读使用说明

©

2

0

保留备用

1

8

K

o

n

i

n

k

l

i

j

k

e

P

h

i

l

i

p

www.philips.com/welcome

s

N

.

V

.

A

l

l

r

This product was manufactured and brought to

i

g

h

the market by or on behalf of Top Victory

t

s

Investments Ltd. or one of its aliates. Top

r

e

s

Victory Investments Ltd. is the warrantor in

e

r

v

relation to this product. Philips and the Philips

e

d

.

Shield Emblem are registered trademarks of

U

n

a

Koninklijke Philips N.V. used under license.

u

t

h

o

r

i

z

e

d

d

u

p

l

i

c

a

t

i

o

n

* CD

* DVI

www.philips.com/welcome

i

l

p

i

p

s

a

a

f

v

o

i

o

n

l

o

a

i

t

Install base stand

1. Place the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.

2. Hold the base stand with both

Contents:

User’s Manual
Monitor drivers

n

o

i

s

r

e

V

.

a

n

i

h

C

n

i

d

e

t

n

i

r

p

d

n

a

e

d

a

M

.

s

w

a

l

e

l

b

a

c

hands and firmly insert the base
stand into the base column.

(1) Gently attach the base to the base

column until the latch locks the
base.

(2) Use your fingers to tighten the

screw located at the bottom of
the base, and secure the base to
the column tightly.

* VGA * HDMI

* Different according to region.

* Audio cable

2

1

Warning:

This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.

4

2. Setting up the monitor

1

7

2

2

1

4

5

6

3

6 5 4

3

1

6

2

2 1

3

4

5

5 4 3

1

7

2

2

1

4

5

6

3

6 5 4

3

1

4

2

1323

Connecting to your PC

328E9FJAB:

AC power input

2

Earphone jack

3

Audio input

4

VGA input

5

Display port input

6

HDMI input
Kensington anti-theft lock

7

328E9FJSB:

328E9QJAB:

AC power input

2

Earphone jack

3

Audio input

4

VGA input

5

HDMI input

6

Display port input
Kensington anti-theft lock

7

328E9QSB:

1

AC power input

2

Audio out

3

VGA input

4

Display port input

5

HDMI input

6

Kensington anti-theft lock

AC power input

2

VGA input

3

DVI input

4

Kensington anti-theft lock

5

2. Setting up the monitor

328E9QHSB:

1

4

4

5

2

1323

AC power input

2

VGA input

3

HDMI input

4

HDMI audio out
Kensington anti-theft lock

5

Connect to PC

1. Connect the power cord to the back
of the monitor firmly.

2. Turn off your computer and unplug
its power cable.

3. Connect the monitor signal cable to
the video connector on the back of
your computer.

4. Plug the power cord of your
computer and your monitor into a
nearby outlet.

5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.

2.2 Operating the monitor

Front view product description

Press to switch power on.
Press more than 3 seconds
to switch power off.

Access the OSD menu.
Confirm the OSD
adjustment.

328E9FJSB/328E9QHSB/
328E9QSB: Adjust the
brightness level.
328E9FJAB/328E9QJAB:
Adjust the speaker volume.

Adjust the OSD menu.

Change the signal input
source.

Adjust the OSD menu.

SmartImage. There are
multiple selections :
328E9FJSB/328E9FJAB/
328E9QJAB/328E9QHSB:
FPS, Racing, RTS, Gamer 1,
Gamer 2, LowBlue Mode
and Off.
328E9QSB:
Standard, Internet, Game,
EasyRead and LowBlue
Mode.

Return to previous OSD
level.

6

2. Setting up the monitor



























 

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:

328E9FJAB/328E9FJSB/328E9QJAB/

328E9QHSB:

 



328E9QSB:

Press the button to select desired
option.

The OSD Menu

Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.

 



Basic and simple instruction on the
control keys

To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.

7

2. Setting up the monitor

Main menu Sub menu

LowBlue Mode

Input

Picture

Audio

(328E9FJAB/
328E9FJSB/
328E9QJAB/
328E9QHSB)

Color

Language

OSD Settings

Setup

On
O

VGA

DVI(328E9QSB)

HDMI 1.4(328E9FJAB/328E9FJSB/

328E9QJAB/328E9QHSB)

DisplayPort (328E9FJAB/328E9FJSB/328E9QJAB)

Picture Format
Brightness
Contrast

Sharpness

SmartResponse

SmartContrast

SmartFrame

(328E9FJAB/328E9FJSB/
328E9QJAB/328E9QHSB)

Gamma

Pixel Orbiting

Over Scan

(328E9FJAB/328E9FJSB/
328E9QJAB/328E9QHSB)

Volume

Stand-Alone

(328E9FJAB/328E9QJAB)

Mute

Audio Source

(328E9FJAB/328E9QJAB)

Color Temperature

sRGB

User Dene

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H.Position

V.Position

Phase

Clock
Resolution Notication

Reset

Information

1, 2, 3,4

Wide Screen, 4:3

0~100
0~100

0~100

O, Fast, Faster, Fastest

On, O

On, O
Size (1, 2, 3, 4, 5, 6, 7)

Brightness (0~100)
Contrast (0~100)

H. position

V. position

1.8, 2.0, 2.2, 2.4, 2.6

On, O

On, O

0~100

On, O

On, O

Audio In, HDMI 1.4,

DisplayPort

Native, 5000K, 6500K,

7500K, 8200K, 9300K,

11500K

(328E9FJAB/328E9FJSB/

328E9QJAB/328E9QHSB)

Native, 6500K, 9300K,

(328E9QSB)

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

O, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, O

Yes, No

Resolution notification

This monitor is designed for optimal
performance at its native resolution,
2560×1440@60Hz
(328E9FJAB/328E9FJSB),
1920×1080@60Hz
(328E9QSB/328E9QJAB/
328E9QHSB).

When the monitor is powered on at a
different resolution, an alert is displayed
on screen: Use
2560×1440@60Hz
(328E9FJAB/328E9FJSB),
1920×1080@60Hz
(328E9QSB/328E9QJAB/
328E9QHSB)
for best results.

Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.

Physical Function

Tilt

20°

-5°

8