Philips 323E7 User Manual

323E7

www.philips.com/

EN User manual 1

Customer care and warranty 14

Troubleshooting & FAQs 21

welcome

Table of Contents

1. Important ....................................... 1

1.1 Safety precautions and

maintenance .................................1

1.2 Notational Descriptions.............2

1.3 Disposal of product and

packing material .......................... 3

2. Setting up the monitor ............... 4

2.1 Installation ....................................4

2.2 Operating the monitor ...............6

3. Image Optimization .................... 8

3.1 SmartImage Lite ..........................8

3.2 SmartContrast ..............................9

4. Technical Specications ...........10

4.1 Resolution & Preset Modes .....12

5. Power Management .................. 13

6. Customer care and warranty ...14

6.1 Philips’ Flat Panel Monitors

Pixel Defect Policy .....................14

6.2 Customer Care & Warranty .......17

7. Troubleshooting & FAQs ........... 21

7.1 Troubleshooting .........................21

7.2 General FAQs .............................22

1. Important

1. Important

This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.

The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model
and production number of the product.

1.1 Safety precautions and
maintenance

Warnings

Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.

Read and follow these instructions
when connecting and using your
computer monitor.

Operation

• Please Keep the monitor out of

direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.

• Remove any object that could fall

into ventilation holes or prevent
proper cooling of the monitor’s
electronics.

• Do not block the ventilation holes

on the cabinet.

• When positioning the monitor,
make sure the power plug and out­let are easily accessible.

• If turning o the monitor by detach­ing the power cable or DC power
cord, wait for 6 seconds before
attaching the power cable or DC
power cord for normal operation.

• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care Con­sumer Information Center)

• Do not subject the monitor to se­vere vibration or high impact condi­tions during operation.

• Do not knock or drop the monitor
during operation or transportation.

Maintenance

• To protect your monitor from pos­sible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or ngers on
the LCD panel.

• Unplug the monitor if you are not
going to use it for an extensive pe­riod of time.

• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a dry
cloth when the power is o. Howev­er, never use organic solvent, such
as, alcohol, or ammonia-based
liquids to clean your monitor.

• To avoid the risk of shock or per­manent damage to the set, do not
expose the monitor to dust, rain,
water, or excessive moisture envi­ronment.

• If your monitor gets wet, wipe it with
dry cloth as soon as possible.

1

1. Important

• If foreign substance or water gets in
your monitor, please turn the power
o immediately and disconnect the
power cord. Then, remove the for­eign substance or water, and send it
to the maintenance center.

• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.

• In order to maintain the best per­formance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

• IMPORTANT: Always activate a

moving screen saver program when
you leave your monitor unattended.
Always activate a periodic screen
refresh application if your monitor
will display unchanging static con­tent. Uninterrupted display of still
or static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.

• "Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel technol­ogy. In most cases, the “burned in”
or “after-imaging” or “ghost imag­ing” will disappear gradually over a
period of time after the power has
been switched o.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

Service

• The casing cover should be opened
only by qualied service personnel.

• If there is any need for any docu­ment for repair or integration,
please contact with your local
service center. (please refer to the
chapter of "Consumer Information
Center")

• For transportation information,
please refer to "Technical Specica­tio n s".

• Do not leave your monitor in a car/
trunk under direct sun light.

Note

Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given
in this manual have been followed.

1.2 Notational Descriptions

The following subsections describe
notational conventions used in this
document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:

Note

This icon indicates important
information and tips that help you make
better use of your computer system.

Caution

This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.

Warning

This icon indicates the potential for

2

1. Important

bodily harm and tells you how to avoid
the problem.

Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is
mandated by the relevant regulatory
authority.

1.3 Disposal of product and
packing material

Waste Electrical and Electronic
Equipment-WEEE

This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.

Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to

make the packaging easily separable
into mono materials.

Please find out about the local
regulations on how to dispose of your
old monitor and packing from your
sales representative.

Taking back/Recycling Information for
Customer

Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.

From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips, end­of-life management primarily entails
participation in national take-back
initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.

Your display is manufactured with high
quality materials and components
which can be recycled and reused.

To learn more about our recycling
program please visit

http://www.philips.com/a-w/about/
sustainability.html

s

3

2. Setting up the monitor

2. Setting up the

323E7

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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.

Monitor drivers

User’s Manual

使用

前请阅读使用说明

保留备用

*CD

* DVI

Power cable *VGA

*HDMI*Audio

monitor

2.1 Installation

Package contents

Install base stand

1. Place the monitor face down on
soft and smooth surface taking care
to avoid scratching or damaging the
screen.

2. Hold the base stand with both
hands and firmly insert the base
stand into the base column.

(1) Gently attach the base to the

base column until the latch locks
the base.

(2) Use your fingers to tighten the

screw located at the bottom of
the base, and secure the base to
the column tightly.

*

Different according to region

.

2

1

4

2. Setting up the monitor

1

2

1

3

2

34

5

4

5

7

6

6

Connecting to your PC

Power input
Audio input
VGA input
DVI input
HDMI input
Earphone jack

7

Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back
of the monitor firmly.

2. Turn off your computer and unplug
its power cable.

3. Connect the monitor signal cable to
the video connector on the back of
your computer.

4. Plug the power cord of your
computer and your monitor into a
nearby outlet.

5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.

2.2 Operating the monitor

Front view product description

Press more than 3 seconds
to switch display power
OFF. Press to switch display

power ON.

Access the OSD menu
Confirm the OSD
adjustment.

Adjust the speaker volume.

Adjust the OSD menu.

.

Change the signal input
source.

Adjust the OSD menu.

SmartImage Lite. There are
three
modes to be selected:
Standard,
Internet and Game.

Return to previous OSD
level.

5

2. Setting up the monitor













Main menu Sub menu

Picture

OSD Settings

Setup

Language

Color

Audio

Input

Picture Format

Brightness

Contrast

Horizontal

Vertical

Transparency

OSD Time Out

H.Position

Auto

V.Position

Phase

Clock

Resolution Notification

Reset

Information

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brazil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Color Temperature

sRGB

User Define

Mute

VGA

DVI

HDMI

Sharpness

SmartContrast

Gamma

Over Scan

Pixel Orbiting

Volume

Audio Source

Stand-Alone

Wide Screen, 4:3

0~100

0~100

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

On, Off

Yes, No

0~100

0~100

0~100

6500K, 9300K

Red: 0~100

0~100

Green: 0~100

Blue: 0~100

On, Off
Audio In,HDMI

0~100

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

On, Off

Description of the On Screen

Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature
in all Philips LCD monitors. It allows an
end user to adjust screen performance
or select functions of the monitors
directly through an on-screen
instruction window. A user friendly on
screen display interface is shown as
below:

T

he OSD Menu

Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.



Basic and simple instruction on the
control keys

To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.



6

2. Setting up the monitor

Resolution notification

This monitor is designed for optimal
performance at its native resolution,
1920×1080@60Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use
1920×1080@60Hz for best results.

Display of the native resolution alert
can be switched off from Setup in the
OSD (On Screen Display) menu.

Physical Function

Tilt

10

7

3. Image Optimization

3. Image Optimization





3.1 SmartImage Lite

What is it?

SmartImage Lite provides presets
that optimize display for different
types of content, dynamically
adjusting brightness, contrast, color
and sharpness in real time. Whether
you're working with text applications,
displaying images or watching a video,
Philips SmartImage Lite delivers great
optimized monitor performance.

Why do I need it?

You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage Lite
software dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.

How does it work?

SmartImage Lite is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage Lite dynamically enhances
the contrast, color saturation and
sharpness of images to enhance the
contents being displayed - all in real
time with the press of a single button.

How to enable SmartImage Lite?

1. Toggle to the left to launch the
SamrtImage on screen display.

2. Toggle to the up or down to select
between Standard, Internet, Game.

3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.

There are three modes to be selected:
Standard, Internet, Game.







• Standard: Enhances text and
dampens brightness to increase
readability and reduce eye strain.
This mode significantly enhances
readability and productivity when
you're working with spreadsheets,
PDF files, scanned articles or other
general office applications.

• Internet: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with

8

3. Image Optimization

outstanding clarity in vibrant colors

- all without artifacts and faded
colors.

• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.

3.2 SmartContrast

What is it?

Unique technology that dynamically
analyzes displayed content and
automatically optimizes a LCD monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.

Why do I need it?

You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.

How does it work?

When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a
great entertainment experience when
viewing videos or playing games.

9

4. Technical Specications

4. Technical Specifications

Picture/Display

Monitor Panel Type IPS Technology
Backlight W-LED system
Panel Size 31.5" W (80.1 cm)
Aspect Ratio 16:9
Pixel Pitch 0.364 x 0.364 mm
SmartContrast 20,000,000:1
Response Time (typ.) 14ms (GtG)
SmartResponse (typ.) 5ms (GtG)
Optimum Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (typ.)
Flicker free Yes
Picture Enhancement SmartImage Lite
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES

Connectivity

Signal Input VGA(Analog), DVI(Digital,HDCP), HDMI (Digital,HDCP)
Audio In/Out Audio In,Earphone jack
Input Signal Separate Sync, Sync on Green

Convenience

Built-in speaker 5W x 2

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,

OSD Languages

Other Convenience Kensington Lock, VESA mount (100 x 100mm)
Plug & Play
Compatibility

Stand

Tilt -5° / +10°

Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplied Chinese, Traditional Chinese,
Japanese, Korean

DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7

Power

Consumption

Normal Operation 45.08 W (typ.) 44.67 W (typ.) 44.16 W (typ.)
Sleep(Standby) <0.5 W <0.5 W <0.5 W

Off <0.3 W <0.3 W <0.3 W

Heat Dissipation*

Normal Operation 153.86 BTU/hr(typ.) 152.44 BTU/hr(typ.) 150.72 BTU/hr(typ.)

Sleep(Standby) <0.93 BTU/hr <0.89 BTU/hr <0.98 BTU/hr

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage
at 100VAC, 50Hz

AC Input Voltage
at 115VAC, 50Hz

AC Input Voltage

at 115VAC, 50Hz

10

AC Input Voltage
at 230VAC, 50Hz

AC Input Voltage
at 230VAC, 50Hz

4. Technical Specications

Off <0.71 BTU/hr <0.69 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in,100-240V AC, 50-60Hz

<0.77BTU/hr

Dimension

Product with stand (WxHxD) 703 x 522 x 216 mm
Product without stand
(WxHxD)
Product with packaging
(WxHxD)

703 x 431 x 64 mm

836 x 643 x 169 mm

Weight

Product with stand 6.90 kg
Product without stand 5.88 kg
Product with packaging 9.61 kg

Operating Condition

Temperature range
(operation)
Relative humidity (operation) 20% to 80%
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)

0°C to 40 °C

700 to 1060hPa

-20°C to 60°C

10% to 90%

500 to 1060hPa

Environmental

ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing

Compliance and standards

Regulatory Approvals

CE Mark, FCC Class B,CU,SASO,KUCAS,ETL,ISO9241­307,WEEE

Cabinet

Color

Finish Glossy

Black / White/ Aluminum, or other color options as
applicable in your region

Note

1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.

2. Smart response time is the optimum value from either GtG or GtG (BW) tests.

11

4. Technical Specications

4.1 Resolution & Preset Modes

Maximum Resolution

1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)

Recommended Resolution

1920x1080@60Hz (digital input)

H. freq

Resolution V. freq (Hz)

(kHz)

31.47 720x400 70.09

31.47 640x480 59.94

35.00 640x480 66.67

37.86 640x480 72.81

37.50 640x480 75.00

37.88 800x600 60.32

46.88 800x600 75.00

48.36 1024x768 60.00

60.02 1024x768 75.03

44.77 1280x720 59.86

60.00 1280x960 60.00

63.89 1280x1024 60.02

79.98 1280x1024 75.03

55.94 1440x900 59.89

70.64 1440x900 74.98

65.29 1680x1050 59.95

67.50 1920x1080 60.00

Note

Please notice that your display
works best at native resolution of
1920x1080@60Hz. For best display
quality, please follow this resolution
recommendation.

12

5. Power Management

5. Power Management

If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is
detected, the monitor will 'wake up'
automatically. The following table
shows the power consumption and
signaling of this automatic power saving
feature:

Power Management Definition

VESA

Video H-sync V-sync Power Used

Mode

Active ON Yes Ye s

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.3 W (typ.) OFF

Off

45.7 W (typ.)

66.6 W(Max.)

The following setup is used to measure
power consumption on this monitor.

• Native resolution: 1920x1080

• Contrast: 50%

• Brightness: 100%;

• Color temperature: 6500k with full

white pattern

LED

Color

White

White
(blink)

Note

This data is subject to change without
notice.

13

6. Customer care and warranty

6. Customer care and

subpixel

pixel

warranty

6.1 Philips’ Flat Panel Monitors

Pixel Defect Policy

Philips strives to deliver the highest
quality products. We use some
of the industry's most advanced
manufacturing processes and practice
stringent quality control. However,
pixel or sub pixel defects on the TFT
Monitor panels used in flat panel
monitors are sometimes unavoidable.
No manufacturer can guarantee that
all panels will be free from pixel
defects, but Philips guarantees that
any monitor with an unacceptable
number of defects will be repaired
or replaced under warranty. This
notice explains the different types of
pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.

of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.

Bright Dot Defects

Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed
of three sub pixels in the primary colors

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

14

6. Customer care and warranty

Three adjacent lit sub pixels (one white
pixel).

Note
A red or blue bright dot must be

more

than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.

Proximity of Pixel Defects

Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.

Pixel Defect Tolerances

In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.

15

6. Customer care and warranty

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement ,

analysis and compliance test methods for electronic visual displays)

16

6. Customer care and warranty

6.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.

If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.

Philips Customer Care Center number listed below.

• LocalStandard
WarrantyPeriod

• Dependon
differentRegions

• ExtendedWarrantyPeriod • TotalWarrantyPeriod

• +1Year • LocalStandardwarrantyperiod+1

• +2Years • LocalStandardwarrantyperiod+2

• +3Years • LocalStandardwarrantyperiod+3

**Proof of original purchase and extended warranty purchase required.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone] € 0.07 Mon to Fri : 9am - 6pm

Belgium Ecare [phone] € 0.06 Mon to Fri : 9am - 6pm

Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm

Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

France Mainteq [phone] € 0.09 Mon to Fri : 9am - 6pm

Germany RTS [phone] € 0.09 Mon to Fri : 9am - 6pm

Greece Alman [phone]

1223

Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

Italy Anovo Italy [phone] € 0.08 Mon to Fri : 9am - 6pm

Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm

Netherlands Ecare [phone] € 0.10 Mon to Fri : 9am - 6pm

Free of charge Mon to Fri : 9am - 6pm

17

6. Customer care and warranty

Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm

Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm

Spain Mainteq [phone] € 0.10 Mon to Fri : 9am - 6pm

Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm

United
Kingdom

Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil

Argentina 0800 3330 856

Vermont

0800-7254101

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

Contact Information for CENTRAL AND EASTERN EUROPE region:

Call

Country

Belarus N/A IBA

Bulgaria N /A LAN Service [phone]

Croatia N/A MR Service Ltd [phone]

Czech Rep. N/A Asupport 420 272 188 300

Estonia N/A FUJITSU

Georgia N/A Esabi [phone]

Hungary N/A Profi Service

Kazakhstan N/A Classic Service I.I.c. [phone]

Latvia N/A ServiceNet LV

Lithuania N/A UAB Servicenet

Macedonia N/A AMC [phone]

Moldova N/A Comel [phone]

Romania N /A Skin [phone]

center CSP Consumer care number

[phone]
[phone]

[phone](General)
[phone](workshop)

[phone](General)
[phone](For AOC&Philips only)

[phone]
[phone]

[phone](general)
[phone] (for Philips)

Russia N/A CPS [phone]

18

6. Customer care and warranty

Serbia&Montenegro N/A Kim Tec d.o.o. [phone]

Slovakia N/A Datalan Service [phone]

Slovenia N/A PC H.and [phone]

the republic of
Belarus

Turkey N/A Tecpro [phone]

Ukraine N/A Topaz [phone]

Ukraine N/A Comel [phone]

N/A ServiceBy [phone]

Contact Information for NORTH
AMERICA:

Country Call center Consumer care number

U.S.A. EPI-e-center [phone]

Canada EPI-e-center [phone]

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Australia

Hong Kong
Macau

India REDINGTON INDIA LTD

Indonesia

Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00

Korea Alphascan Displays, Inc 1661-5003

Malaysia R-Logic Sdn Bhd [phone]

New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm

Pakistan TVONICS Pakistan [phone]

Firebird service centre [phone] Sun.~Thu. 09:00 - 18:00

AGOS NETWORK PTY
LTD

Company: Smart Pixels
Technology Ltd.

PT. CORMIC
SERVISINDO PERKASA

1300 360 386 Mon.~Fri. 9:00am-5:30pm

Hong Kong:
Tel: [phone]
Macau:
Tel: [phone]

Tel: [phone]
SMS: PHILIPS to 56677

[phone]
(Customer Hotline)
[phone]
(Customer Hotline)

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

Sun.~Thu. 10:00am­6:00pm

19

6. Customer care and warranty

Philippines

Singapore

South Africa

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

Turkmenistan

Uzbekistan

Vietnam

Japan

EA Global Supply Chain
Solutions ,Inc.

Philips Singapore Pte
Ltd (Philips Consumer
Care Center)

Computer Repair
Technologies

Axis Computer System
Co., Ltd.

Technostar Service
Centre

Soniko Plus Private
Enterprise Ltd

FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch

フィリップスモニター・
サポートセンター

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

(65) 6882 3966

011 262 3586

[phone]

+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

[phone] Mon.~Fri. 09:00 - 18:00

[phone] Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province

0120-060-530 Mon.~Fri. 10:00 - 17:00

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon.~ Fri.
08:00am~05:00pm

Mon.~Fri.
08:30am~05:30pm

Mon.~Fri. 8:00-12:00,
13:30-17:30
Sat. 8:00-12:00

20

7. Troubleshooting & FAQs

7. Troubleshooting &
FAQs

7.1 Troubleshooting

This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is

plugged into the power outlet and
into the back of the monitor.

• First, ensure that the power button

on the front of the monitor is in the
OFF position, then press it to the
ON position.

No Picture (Power LED is White)

• Make sure the computer is turned

on.

• Make sure the signal cable is

properly connected to your
computer.

• Make sure the monitor cable has

no bent pins on the connect side. If
yes, repair or replace the cable.

• The Energy Saving feature may be

activated

Screen says

Attention

Check cable connection

• Check to see if the monitor cable
has bent pins.

• Make sure the computer is turned
on.

AUTO button doesn't function

• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.

Note

The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting

steps

• Disconnect the monitor from mains

power source immediately for safety

• Contact with Philips customer

service representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using

the “Auto” function in OSD Main
Controls.

• Adjust the image position using the

Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA
mode.

Image vibrates on the screen

• Check that the signal cable is

properly securely connected to the
graphics board or PC.

Vertical flicker appears

• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD

21

7. Troubleshooting & FAQs

Main Controls. It is valid only in VGA
mode.

Horizontal flicker appears

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.

Image appears blurred, indistinct or too
dark

• Adjust the contrast and brightness
on On-Screen Display.

An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.

• Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most
cases, the "burned in" or "after­imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.

• Always activate a moving screen
saver program when you leave your
monitor unattended.

• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.

• Failure to activate a screen saver,
or a periodic screen refresh
application may result in severe
“burn-in” or “after-image” or “ghost

image” symptoms that will not
disappear and cannot be repaired.
The damage mentioned above is
not covered under your warranty.

Image appears distorted. Text is fuzzy
or blurred.

• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.

Green, red, blue, dark, and white dots
appears on the screen

• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.

The "power on" light is too strong and
is disturbing

• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.

For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.

7.2 General FAQs

Q1: When I install my monitor what

should I do if the screen shows
'Cannot display this video mode'?

Ans.: Recommended resolution for this

monitor: 1920x1080@60Hz.

• Unplug all cables, then connect your
PC to the monitor that you used
previously.

• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 1920x1080 pixels.

22

7. Troubleshooting & FAQs

• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.

• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 1920x1080@60Hz.

• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.

• Turn on your monitor and then turn
on your PC.

Q2: What is the recommended

refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD

monitors is 60Hz, In case of any
disturbance on screen, you can set
it up to 75Hz to see if that removes
the disturbance.

Q3: What are the .inf and .icm files

on the CD-ROM? How do I install
the drivers (.inf and .icm)?

Ans.: These are the driver files for your

monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when you
first install your monitor. Follow
the instructions to insert the (
companion CD-ROM) included
in this package. Monitor drivers
(.inf and .icm files) will be installed
automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver

and monitor together determine
the available resolutions. You can
select the desired resolution under
Windows® Control Panel with the
"Display properties".

Q5: What if I get lost when I am

making monitor adjustments via
OSD?

Ans.: Simply press the button, then

select 'Reset' to recall all of the
original factory settings.

Q6: Is the LCD screen resistant to

scratches?

Ans.: In general it is recommended

that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect
your warranty conditions.

Q7: How should I clean the LCD

surface?

Ans.: For normal cleaning, use a clean,

soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.

Q8: Can I change the color setting of

my monitor?

Ans.: Yes, you can change your color

setting through OSD control as the
following procedures,

• Press to show the OSD (On
Screen Display) menu

• Press "Down Arrow" to select the
option "Color" then press " " to

enter color setting, there are three
settings as below.

1. Color Temperature; With settings

in the 6500K range the panel
appears "warm, with a red­white color tone", while a 9300K
temperature yields "cool, blue­white toning".

2. sRGB; this is a standard setting

for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc)

23

7. Troubleshooting & FAQs

3. User Define; the user can choose

Attention

Monitor control unlocked

Attention

Monitor control locked

his/her preference color setting
by adjusting red, green blue
color.

Note

A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to

any PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are

fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the monitor to your Mac
system. Please contact your Philips
sales representative for more
information.

Q10: Are Philips LCD monitors Plug-

and- Play?

Ans.: Yes, the monitors are Plug-and-

Play compatible with Windows

8.1/8/7, Mac OSX .

Q11: What is Image Sticking, or Image

Burn-in, or After Image, or Ghost
Image in LCD panels?

Ans.: Uninterrupted display of still or

static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched

off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.

Warning

Severe"burn-in" or "after-image"
or "ghost image" symptoms will not
disappear and cannot be repaired.
The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.: Your LCD monitor works best

at its native resolution of
1920x1080@60Hz. For best
display, please use this resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10 seconds

to unlock/lock the hot key, by
doing so, your monitor pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.

24

© 2016 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specications are subject to change without notice.

Version: 323E7QE1L