Philips 322E1C, 325E1C, 328E1CA User Guide

E line

321E1/322E1/
325E1/328E1

www.philips.com/welcome

EN User manual 1
Customer care and warranty 28
Troubleshooting & FAQs 32

Table of Contents

1. Important ....................................... 1

1.1 Safety precautions and

maintenance .................................. 1

1.2 Notational Descriptions ............. 3

1.3 Disposal of product and packing

material ........................................... 3

2. Setting up the monitor ............... 5

2.1 Installation ..................................... 5

2.2 Operating the monitor ................9

2.3 Remove the Base Assembly for

VESA Mounting ..........................13

3. Image Optimization ................... 15

3.1 SmartImage ..................................15

3.2 SmartContrast .............................. 17

4. Adaptive Sync .............................18

5. Technical Specications ...........19

5.1 Resolution & Preset Modes ....25

6. Power Management ................. 27

7. Customer care and warranty ..28

7.1 Philips’ Flat Panel Monitors

Pixel Defect Policy ..................... 28

7.2 Customer Care & Warranty ....... 31

8. Troubleshooting & FAQs .......... 32

8.1 Troubleshooting .........................32

8.2 General FAQs ..............................34

1. Important

1. Important

This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.

The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.

Read and follow these instructions
when connecting and using your
computer monitor.

Operation

• Please Keep the monitor out of

direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.

• Remove any object that could fall

into ventilation holes or prevent
proper cooling of the monitor’s
electronics.

• Do not block the ventilation holes

on the cabinet.

• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.

• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.

• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Service
contact information listed in
Important information manual.)

• Operate under the specified power
supply. Be sure to operate the
monitor only with the specified
power supply. Use of an incorrect
voltage will cause malfunction and
may cause fire or electric shock.

• Protect the cable. Do not pull or
bend the power cable and signal
cable. Do not place the monitor
or any other heavy objects on the
cables, if damaged, the cables may
cause fire or electric shock.

• Do not subject the monitor to severe
vibration or high impact conditions
during operation.

• Do not knock or drop the monitor
during operation or transportation.

• Excessive usage of monitor can
cause eye discomfort, it’s better to
take shorter breaks more often at
your workstation than longer breaks
and less often; for example a 5-10
minute break after 50-60-minute
continuous screen use is likely to
be better than a 15-minute break
every two hours. Try to keep your
eyes from eye strain while using the
screen for a constant period of time
by :

1

1. Important

• Looking at something varying
distances after a long period
focusing on the screen.

• Conscious Blinking often while
you work.

• Gently closing and rolling your
eyes to relax.

• Reposition your screen to ap­propriate height and angle ac­cording to your height.

• Adjusting the brightness and
contrast to appropriate level.

• Adjusting the environment light­ing similar to that of your screen
brightness, avoid the uorescent
lighting, and surfaces that don’t
reect too much light.

• Seeing a doctor if your symp­toms.

Maintenance

• To protect your monitor from pos­sible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or ngers on
the LCD panel.

• Unplug the monitor if you are not
going to use it for an extensive pe­riod of time.

• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is o.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.

• To avoid the risk of shock or perma­nent damage to the set, do not ex­pose the monitor to dust, rain, water,
or excessive moisture environment.

• If your monitor gets wet, wipe it with
dry cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power
o immediately and disconnect the
power cord. Then, remove the for­eign substance or water, and send it
to the maintenance center.

• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.

• In order to maintain the best per­formance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

• IMPORTANT: Always activate a mov-

ing screen saver program when you
leave your monitor unattended.
Always activate a periodic screen
refresh application if your monitor
will display unchanging static con­tent. Uninterrupted display of still
or static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.

• "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenom­enon in LCD panel technology.
In most cases, the “burned in” or
“after-imaging” or “ghost imag­ing” will disappear gradually over a
period of time after the power has
been switched o.

Warning

Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after­image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.

2

1. Important

Service

• The casing cover should be opened
only by qualied service personnel.

• If there is any need for any docu­ment for repair or integration,
please contact with your local ser­vice center. (please refer to Service
contact information listed in Impor­tant information manual.)

• For transportation information,
please refer to "Technical Specica­ti o ns".

• Do not leave your monitor in a car/
trunk under direct sun light.

Note

Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.

1.2 Notational Descriptions

The following subsections describe
notational conventions used in this
document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:

Note

This icon indicates important
information and tips that help you make
better use of your computer system.

Caution

This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.

Warning

This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.

Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.

1.3 Disposal of product and packing material

Waste Electrical and Electronic
Equipment-WEEE

This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.

Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.

3

1. Important

All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.

Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.

From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take­back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.

Your display is manufactured with high
quality materials and components
which can be recycled and reused.

To learn more about our recycling
program please visit

http://www.philips.com/a-w/about/
sustainability.html

4

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

321E1SC:

E line

321E1

Quick

Start

Register your product and get support at

www.philips.com/welcome

328E1C:

Power

E line

328E1

Quick

Start

Register your product and get support at

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User’s Manual

www.philips.com/welcome

This product has been manufactured by and is
sold under the responsibility of Top Victory
Investments Ltd., and Top Victory Investments
Ltd. is the warrantor in relation to this product.
Philips and the Philips Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license.

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www.philips.com/welcome

Monitor

www.philips.com/welcome

This product has been manufactured by and is
sold under the responsibility of Top Victory
Investments Ltd., and Top Victory Investments
Ltd. is the warrantor in relation to this product.
Philips and the Philips Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license.

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* Different according to region.

* HDMI

* Audio

* DP * HDMI * VGA

5

2. Setting up the monitor

Install base stand

321E1SC

1. In order to well protect this monitor

and avoid scratching or damaging of
the monitor, keep the monitor face
down in the cushion for the base
installation.

2. Hold the base stand with both

hands and firmly insert the base
stand into the base column.

(1) Gently attach the base to the base

column until the latch locks the
base.

(2) Use your fingers to tighten the

screw located at the bottom of
the base, and secure the base to
the column tightly.

(3) Use screwdriver to tighten the

screw located at the bottom of
the base, and secure the base to
the column tightly.

the styrofoam, do not squeeze the
panel to avoid broken panel.

1

2

322E1C/325E1C/328E1C

1. In order to well protect this monitor
and avoid scratching or damaging of
the monitor, keep the monitor face
down in the cushion for the base
installation.

2. Hold the base stand with both
hands and firmly insert the base
stand into the base column.

(1) Gently attach the base to the base

column until the latch locks the
base.

(2) Use screwdriver to tighten the

screw located at the bottom of
the base, and secure the base to
the column tightly.

1

3. After attaching the base, erect the
monitor with both hands on holding
the monitor together with styrofoam
firmly. Now you can pull out the
styrofoam. Notice this monitor is
curved design, when you pull out

2

3

3. After attaching the base, erect the
monitor with both hands on holding
the monitor together with styrofoam
firmly. Now you can pull out the
styrofoam. Notice this monitor is

6

2. Setting up the monitor

curved design, when you pull out

1

5

4

3

2

1

6

4

3 5

2

the styrofoam, do not squeeze the
panel to avoid broken panel.

Connecting to your PC

321E1SC

1

2

Warning:

This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.

AC power input
HDMI input
VGA input
HDMI audio out
Kensington anti-theft lock

322E1C

AC power input

DisplayPort input
HDMI input
VGA input
Audio out

6

Kensington anti-theft lock

7

2. Setting up the monitor

325E1C

1

6

4

3

5

2

1

7

4

3

5

2

6

AC power input
HDMI input
DisplayPort input
VGA input
Audio out

Kensington anti-theft lock

6

328E1C

Connect to PC

1. Connect the power cord to the back
of the monitor firmly.

2. Turn off your computer and unplug
its power cable.

3. Connect the monitor signal cable to
the video connector on the back of
your computer.

4. Plug the power cord of your
computer and your monitor into a
nearby outlet.

5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.

AC power input
HDMI 1 input
HDMI 2 input
DisplayPort input
Audio input

6

Earphone jack

7

Kensington anti-theft lock

8

2. Setting up the monitor

2.2 Operating the monitor

Description of the control buttons

321E1SC/322E1C/325E1C

3

1

6

7

Switch monitor’s power ON
and OFF.

Access the OSD menu
Confirm the OSD
adjustment.

Adjust the OSD menu.

Adjust the brightness level.

Change the signal input
source.

Return to previous OSD
level.

SmartImage. There are
multiple selections: FPS,
Racing, RTS, Gamer 1,
Gamer 2, LowBlue Mode
and Off.

25

4

328E1C

3

1

6

7

25

4

Switch monitor’s power ON
and OFF.

Access the OSD menu

.
Confirm the OSD
adjustment.

.

Adjust the OSD menu.

Adjust the Volume.

Change the signal input
source.

Return to previous OSD
level.

SmartImage. There are
multiple selections: FPS,
Racing, RTS, Gamer 1,
Gamer 2, LowBlue Mode,
SmartUniformity and Off.

9

2. Setting up the monitor



























Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:

321E1SC/322E1C/325E1C

 



328E1C

 



Basic and simple instruction on the
control keys

To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.

The OSD Menu

Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.

321E1SC

Main menu Sub menu

LowBlue Mode

Input

Picture

Audio

Color

Language

OSD Settings

Setup

On
O

VGA
HDMI 1.4

Picture Format
Brightness
Contrast

Sharpness

SmartResponse

SmartContrast

SmartFrame

Gamma

Pixel Orbiting

Over Scan

Volume

Mute

Color Temperature

sRGB

User Dene

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H.Position

V.Position

Phase

Clock
Resolution Notication

Reset

Information

1, 2, 3,4

Wide Screen, 4:3

0~100
0~100

0~100

O, Fast, Faster, Fastest

On, O

On, O
Size (1, 2, 3, 4, 5, 6, 7)

Brightness (0~100)
Contrast (0~100)

H. position

V. position

1.8, 2.0, 2.2, 2.4, 2.6

On, O

On, O

0~100

On, O

Native, 5000K, 6500K,
7500K, 8200K, 9300K,
11500K

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

O, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, O

Yes, No

10

2. Setting up the monitor

322E1C/325E1C

Main menu Sub menu

LowBlue Mode

Input

Picture

Audio

Color

Language

OSD Settings

Setup

On
O

VGA
HDMI 1.4
DisplayPort

Picture Format
Brightness
Contrast

Sharpness

SmartResponse

SmartContrast

SmartFrame

Gamma

Pixel Orbiting

Over Scan

Volume

Mute

Color Temperature

sRGB

User Dene

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal

Vertical

Transparency

Auto

H.Position

V.Position

Phase

Clock
Resolution Notication

Reset

Information

OSD Time Out

1, 2, 3,4

Wide Screen, 4:3

0~100
0~100

0~100

O, Fast, Faster, Fastest

On, O

On, O
Size (1, 2, 3, 4, 5, 6, 7)

Brightness (0~100)
Contrast (0~100)

H. position

V. position

1.8, 2.0, 2.2, 2.4, 2.6

On, O

On, O

0~100

On, O

Native, 5000K, 6500K,
7500K, 8200K, 9300K,
11500K

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

O, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, O

Yes, No

328E1C

Main menu Sub menu

LowBlue Mode

Input

Picture

SmartFrame

SmartSize

Aspect

Audio

Color

Language

OSD Settings

Setup

On
O

1 HDMI 2.0
2 HDMI 2.0
DisplayPort

Brightness
Contrast

Sharpness

SmartResponse

SmartContrast

Gamma

Pixel Orbiting

Over Scan

Panel Size

1:1

Volume

Stand-Alone

Mute

Audio Source

Color Temperature

sRGB

User Dene

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal

Vertical

Transparency

OSD Time Out

Resolution Notication

DisplayPort

Reset

Information

1, 2, 3,4

0~100
0~100

0~100

O, Fast, Faster, Fastest

On, O

On, O
Size (1, 2, 3, 4, 5, 6, 7)

Brightness (0~100)
Contrast (0~100)

H. position

V. position

1.8, 2.0, 2.2, 2.4, 2.6

On, O

On, O

17'': (5:4)

19'': (5:4)

19''W: (16:10)

22''W: (16:10)

18.5W'': (16:9)

19.5''W: (16:9)

20''W: (16:9)

21.5''W: (16:9)

23''W: (16:9)

24''W: (16:9)

27''W: (16:9)

31.5"W(16:9)

0~100

On, O

On, O

Audio In, HDMI1,HDMI2, DisplayPort

Native, 5000K, 6500K,
7500K, 8200K, 9300K,
11500K

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

O, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

On, O

1.1, 1.2

Yes, No

11

2. Setting up the monitor

Resolution notification

This monitor is designed for optimal
performance at its native resolution,
321E1SC/322E1C: 1920x1080@60Hz
325E1C: 1920x1080@60Hz(analog
input)&2560x1440@60Hz(digital input)
328E1C: 3840x2160@60Hz. When the
monitor is powered on at a different
resolution, an alert is displayed on
screen: Use
321E1SC/322E1C: 1920x1080
325E1C: 1920x1080(analog
input)&2560x1440(digital input)
328E1C: 3840x2160
for best results.

Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.

Physical Function

Tilt

321E1SC

20°

-5°

322E1C/325E1C/328E1C

20°

-5°

12

2. Setting up the monitor

2.3 Remove the Base Assembly for VESA Mounting

Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.

321E1SC

1. Place the display face down on a

smooth surface. Pay attention not to
scratch or damage the screen.

2. (1) Use screwdriver to loosen the

screw located at the bottom of
the base.

(2) Use your fingers to loosen the

screw located at the bottom of
the base,and remove the base
from the stand.

2

3. Remove the hinge cover from
monitor body by using your fingers.

4. Use a screwdriver to remove the
screws on the arm,and then detach
the arm/stand from the monitor.

Note

This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact manufacturer for wall-mount
installation.

3

1

100mm

100mm

13

2. Setting up the monitor

322E1C/325E1C/328E1C

1. Place the display face down on a
smooth surface. Pay attention not to
scratch or damage the screen.

2. Use screwdriver to loosen the
screw located at the bottom of the
base,and remove the base from the
stand.

1

2

4. Use a screwdriver to remove the
screws on the arm,and then detach
the arm/stand from the monitor.

Note

This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact manufacturer for wall-mount
installation.

3. Remove the hinge cover from
monitor body by using your fingers.

100mm

100mm

Warning:

This product is curve design, when
attach / detach the base, place the
protective material under the monitor
and do not press down the monitor to
avoid the damage.

14

3. Image Optimization







 

 

 

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.

Why do I need it?

You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.

How to enable SmartImage?

321E1SC/322E1C/325E1C

1. Toggle to the left to launch the
SmartImage on screen display.

2. Toggle to the up or down to select
between FPS, Racing, RTS, Gamer 1,

Gamer 2, LowBlue Mode and Off.

3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.

There are multiple selections: FPS,
Racing, RTS, Gamer 1, Gamer 2, LowBlue
Mode and Off.

How does it work?

SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents

being displayed - all in real time with
the press of a single button.





• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.

• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.

15

3. Image Optimization

• RTS: For playing RTS (Real Time







 

 

 



Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.

• Gamer 1: User’s preference settings

saved as Gamer 1.

• Gamer 2: User’s preference settings

saved as Gamer 2.

• LowBlue Mode: LowBlue Mode

for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.

• Off: No optimization by SmartImage.

328E1C

1. Toggle to the left to launch the
SmartImage on screen display.

2. Toggle to the up or down to
select between FPS, Racing, RTS,

Gamer 1, Gamer 2, LowBlue Mode,
SmartUniformity and Off.

3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.

There are multiple selections: FPS,
Racing, RTS, Gamer 1, Gamer 2, LowBlue
Mode, SmartUniformity and Off.







• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.

• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.

• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.

• Gamer 1: User’s preference settings
saved as Gamer 1.

16

3. Image Optimization

• Gamer 2: User’s preference settings

saved as Gamer 2.

• LowBlue Mode: LowBlue Mode

for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.

• SmartUniformity: Fluctuations in

brightness and color on different
parts of a screen are a common
phenomenon among LCD displays.
Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.

• Off: No optimization by SmartImage.

3.2 SmartContrast

What is it?

Unique technology that dynamically
analyzes displayed content and
automatically optimizes a LCD monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.

Why do I need it?

You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.

How does it work?

When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.

17

4. Adaptive Sync

4. Adaptive Sync

Adaptive Sync

PC gaming has long been an imperfect
experience because GPUs and monitors
update at different rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of
each picture as a single image. This is
called “tearing.” Gamers can fix tearing
with a feature called “v-sync,” but the
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.

The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync™
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.

• AMD Radeon R9 285

• AMD Radeon R7 260X

• AMD Radeon R7 260

■■ Processor A-Series Desktop and

Mobility APUs

• AMD A10-7890K

• AMD A10-7870K

• AMD A10-7850K

• AMD A10-7800

• AMD A10-7700K

• AMD A8-7670K

• AMD A8-7650K

• AMD A8-7600

• AMD A6-7400K

Followed by the graphic card that are
compatible.

■■ Operating system

• Windows 10/8.1/8/7

■■ Graphic Card: R9 290/300 Series &

R7 260 Series

• AMD Radeon R9 300 Series

• AMD Radeon R9 Fury X

• AMD Radeon R9 360

• AMD Radeon R7 360

• AMD Radeon R9 295X2

• AMD Radeon R9 290X

• AMD Radeon R9 290

18

5. Technical Specifications

5. Technical Specifications

Picture/Display

Monitor Panel Type VA
Backlight W-LED system

Panel Size 31.5” W (80cm)

Aspect Ratio 16:9

321E1SC/322E1C: 0.364 x 0.364mm

Pixel Pitch

Contrast ratio
(typical)

Optimum
Resolution

Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (typ.)
Picture

Enhancement
Display Colors 16.7M

Vertical Refresh
Rate

Horizontal
Frequency

325E1C: 0.272 x 0.272mm
328E1C: 0.182 x 0.182mm

321E1SC/322E1C/325E1C: 3000:1
328E1C: 2500:1

321E1SC/322E1C:
1920 x 1080 @ 60Hz

325E1C:
1920 x 1080 @ 60Hz(Analog),
2560 x 1440 @ 60Hz(Digital)

328E1C:
3840 x 2160 @ 60Hz

SmartImage

321E1SC:
48Hz - 75Hz(VGA, HDMI, Adaptive Sync for HDMI)

322E1C/325E1C:
48Hz - 75Hz(VGA, HDMI, DP, Adaptive Sync for HDMI,
Adaptive Sync for DP)

328E1C:
48Hz - 60Hz (HDMI, DP, Adaptive Sync for HDMI,
Adaptive Sync for DP)

321E1SC:
30KHz - 85KHz(VGA, HDMI, Adaptive Sync for HDMI)

322E1C:
30KHz - 85KHz(VGA, HDMI, DP, Adaptive Sync for HDMI,
Adaptive Sync for DP)

325E1C:
30KHz - 114KHz(VGA, HDMI, Adaptive Sync for HDMI),
114KHz - 114KHz (DP, Adaptive Sync for DP)

328E1C:
30KHz - 83KHz (Digital),
30KHz - 85KHz (HDMI, DP, Adaptive Sync for HDMI,
Adaptive Sync for DP)

19

5. Technical Specifications

Color gamut Yes(325E1C/328E1C)
sRGB Yes
LowBlue Mode Yes
Flicker Free Ye s

Adaptive Sync Yes
Delta E Yes (328E1C)
SmartUniformity Yes (328E1C)

Connectivity

321E1SC:
Analog: VGA; Digital,HDCP: HDMI 1.4

Signal Input

322E1C/325E1C:
Analog: VGA; Digital,HDCP: HDMI 1.4, DisplayPort 1.2
328E1C:
Digital,HDCP: HDMI 2.0 x 2, DisplayPort 1.2

Audio In/Out

328E1C: PC audio-in, headphone out
321E1SC/322E1C/325E1C: Audio out

Input Signal Separate Sync, Sync on Green

Convenience

Built-in speaker 3 W x 2 (328E1C)

English, German, Spanish, Greek, French, Italian, Hungarian,

OSD Languages

Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
Swedish, Finnish, Turkish, Czech, Ukranian, Simplied

Chinese, Traditional Chinese, Japanese, Korean
Other Convenience Kensington Lock, VESA mount (100 x 100mm)
Plug & Play
Compatibility

DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7

Stand

Tilt -5° / +20°

20

5. Technical Specifications

321E1SC

Power

Consumption

AC Input
Voltage at
100VAC , 50Hz

AC Input
Voltage at
115VAC , 60Hz

AC Input
Voltage at

230VAC , 50Hz
Normal Operation 36.90 W (typ.) 37.00 W (typ.) 37.10 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

AC Input
Voltage at
100VAC , 50Hz

125.94 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

On mode: White, Standby/Sleep mode: White
(blinking)

AC Input
Voltage at
115VAC , 60Hz

126.28 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

AC Input

Voltage at

230VAC , 50Hz

126.62 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

Power Supply External, 100-240VAC, 50-60Hz

322E1C

Power

Consumption

AC Input
Voltage at
100VAC , 50Hz

AC Input
Voltage at
115VAC , 60Hz

AC Input

Voltage at

230VAC , 50Hz
Normal Operation 40.50 W (typ.) 40.60 W (typ.) 40.70 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

AC Input
Voltage at
100VAC , 50Hz

138.23 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

On mode: White, Standby/Sleep mode: White
(blinking)

AC Input
Voltage at
115VAC , 60Hz

138.57 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

AC Input

Voltage at

230VAC , 50Hz

138.91 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

Power Supply External, 100-240VAC, 50-60Hz

21

5. Technical Specifications

325E1C

Power

Consumption

AC Input
Voltage at
100VAC , 50Hz

AC Input
Voltage at
115VAC , 60Hz

AC Input

Voltage at

230VAC , 50Hz
Normal Operation 47.20 W (typ.) 47.30 W (typ.) 47.40 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

AC Input
Voltage at
100VAC , 50Hz

161.09 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

On mode: White, Standby/Sleep mode: White
(blinking)

AC Input
Voltage at
115VAC , 60Hz

161.43 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

AC Input

Voltage at

230VAC , 50Hz

161.77 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

Power Supply External, 100-240VAC, 50-60Hz

328E1C

Power

Consumption

AC Input
Voltage at
100VAC , 50Hz

AC Input
Voltage at
115VAC , 60Hz

AC Input

Voltage at

230VAC , 50Hz
Normal Operation 49.20 W (typ.) 49.30 W (typ.) 49.40 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)

Heat Dissipation*

Normal Operation

Sleep (Standby)

Off

Power LED indicator

AC Input
Voltage at
100VAC , 50Hz

167.92 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

On mode: White, Standby/Sleep mode: White
(blinking)

AC Input
Voltage at
115VAC , 60Hz

168.26 BTU/hr
(typ.)

<1.71 BTU/hr
(typ.)

<1.02 BTU/hr
(typ.)

AC Input

Voltage at

230VAC , 50Hz

168.60 BTU/hr

(typ.)

<1.71 BTU/hr

(typ.)

<1.02 BTU/hr

(typ.)

Power Supply External, 100-240VAC, 50-60Hz

22

5. Technical Specifications

Dimension

Product with stand
(WxHxD)
Product without stand
(WxHxD)
Product with packaging
(WxHxD)

321E1SC: 709 x 520 x 248 mm
322E1C/325E1C/328E1C: 709 x 523 x 281 mm

709 x 425 x 88 mm

321E1SC: 800 x 616 x 224 mm
322E1C/325E1C/328E1C: 800 x 625 x 236 mm

Weight

321E1SC: 7.68 kg

Product with stand

322E1C: 7.10 kg
325E1C: 7.34 kg
328E1C: 7.7 1 kg
321E1SC: 6.26 kg

Product without stand

322E1C: 6.28 kg
325E1C: 6.52 kg
328E1C: 6.89 kg
321E1SC: 10.60 kg

Product with packaging

322E1C: 10.01 kg
325E1C: 10.25 kg
328E1C: 10.51 kg

Operating Condition

Temperature range
(operation)
Relative humidity
(operation)
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)

0°C to 40 °C

20% to 80%

700 to 1060hPa

-20°C to 60°C

10% to 90%

500 to 1060hPa

Environmental

ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing

23

5. Technical Specifications

Compliance and standards

321E1SC: CCC, CECP, CEL, ISO9241-307, BAUART,
CU-EAC
322E1C: ISO9241-307, BAUART, CU-EAC, CE, RCM

Regulatory Approvals

325E1C: CCC, CECP, CU-EAC, ISO9241-307, RCM, CE,
CEL, BAUART
328E1C: CCC, CECP, CU-EAC, ISO9241-307, RCM, CE,
CEL, BAUART, ETL, FCC

Cabinet

Color White/Black
Finish Textured

Note

1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.

2. SmartUniformity and Delta E information sheets are included in the box.

24

5. Technical Specifications

5.1 Resolution & Preset Modes

Maximum Resolution

321E1SC/322E1C:

1920 x 1080@60Hz (analog input)
1920 x 1080@75Hz (digital input)

325E1C:

1920 x 1080@60Hz (analog input)
2560 x 1440@75Hz (digital input)

328E1C:

3840x2160@60Hz (digital input)

Recommended Resolution

321E1SC/322E1C:

1920 x 1080@60Hz (digital input)

325E1C:

1920 x 1080@60Hz (analog input)
2560 x 1440@60Hz (digital input)

328E1C:

3840x2160@60Hz (digital input)

321E1SC/322E1C:

H. freq

(kHz)

31.47 720x400 70.09

31.47 640x480 59.94

35.00 640x480 66.67

37.86 640x480 72.81

37.50 640x480 75.00

37.88 800x600 60.32

46.88 800x600 75.00

48.36 1024x768 60.00

60.02 1024x768 75.03

63.89 1280x1024 60.02

79.98 1280x1024 75.03

55.94 1440x900 59.89

70.64 1440x900 74.98

65.29 1680x1050 59.95

67.50 1920x1080 60.00

83.89 1920x1080 74.97

Resolution V. freq (Hz)

25

5. Technical Specifications

325E1C:

H. freq

Resolution V. freq (Hz)

(kHz)

31.47 720 x 400 70.09

31.47 640 x 480 59.94

35.00 640 x 480

37.86 640 x 480 72.81

37.50 640 x 480 75.00

37.88

800 x 600 60.32

46.88 800 x 600 75.00

48.36 1024 x 768 60.00

60.02 1024 x 768 75.03

44.77 1280x 720 59.86

63.89 1280 x 1024 60.02

79.98 1280 x 1024 75.03

55.94 1440 x 900 59.89

70.64 1440 x 900 74.98

65.29 1680 x 1050 59.95

67.50 1920 x 1080 60.00

66.67

328E1C:

H. freq

Resolution V. freq (Hz)

(kHz)

31.47 720 x 400 70.09

31.47 640 x 480 59.94

35.00

640 x 480 66.67

37.86 640 x 480 72.81

37.50 640 x 480 75.00

37.88 800 x 600

46.88 800 x 600 75.00

48.36 1024 x 768 60.00

60.02 1024 x 768 75.03

44.77 1280x 720 59.86

63.89 1280 x 1024 60.02

79.98 1280 x 1024 75.03

55.94 1440 x 900 59.89

70.64 1440 x 900 74.98

65.29 1680 x 1050 59.95

67.50 1920 x 1080 60.00

67.50 3840 x 2160 30.00

135.00 3840 x 2160 60.00

133.29 1920×2160 59.99

60.32

Note

Please notice that your display works
best at native resolution of
321E1SC/322E1C: 1920x1080@60Hz
325E1C: 1920x1080@60Hz(analog
input)&2560x1440@60Hz(digital input)
328E1C: 3840x2160@60Hz. For best
display quality, please follow this
resolution recommendation.

26

6. Power Management

6. Power Management

If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:

321E1SC:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.3 W (typ.) OFF

Off

322E1C:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.3 W (typ.) OFF

Off

37.00 W (typ.)

43.70 W(Max.)

40.60 W (typ.)

50.40 W(Max.)

White

White
(blink)

White

White
(blink)

328E1C:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.3 W (typ.) OFF

Off

49.30 W (typ.)

70.50 W(Max.)

The following setup is used to measure
power consumption on this monitor.

• Native resolution:
321E1SC/322E1C: 1920x1080
325E1C: 1920x1080(analog
input)&2560x1440(digital input)
328E1C: 3840x2160

• Contrast: 50%

• Brightness: 90%

• Color temperature: 6500k with full

white pattern

Note

This data is subject to change without
notice.

White

White
(blink)

325E1C:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

Switch

OFF - - 0.3 W (typ.) OFF

Off

47.30 W (typ.)

60.50 W(Max.)

White

White
(blink)

27

7. Customer care and warranty

7. Customer care and

subpixel

pixel

warranty

7.1 Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.

together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.

Bright Dot Defects

Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

28

7. Customer care and warranty

Three adjacent lit sub pixels (one white
pixel).

Note

A red or blue bright dot must be
more

than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.

Proximity of Pixel Defects

Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.

Pixel Defect Tolerances

In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.

29

7. Customer care and warranty

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects*

≥

15mm

Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 1
Distance between two black dot defects*

≥

5mm

Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1 or 2 adjacent sub pixel defects = 1 dot defect

30

7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.

If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.

Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.

Philips Customer Care Center number listed below.

Local Standard
Warranty Period
Depend on
different Regions

Extended Warranty Period Total Warranty Period

+ 1 Year Local Standard warranty period +1

+ 2 Years Local Standard warranty period +2

+ 3 Years Local Standard warranty period +3

**Proof of original purchase and extended warranty purchase required.

Note

1. Please refer to important information manual for regional service hotline, which is

available on the Philips website support page.

2. Spare parts are available for use in the repair of the product for minimum three-

year from your original purchase date or 1 year after the end of production,
whichever is longer.

31

8. Troubleshooting & FAQs

8. Troubleshooting &

FAQs

8.1 Troubleshooting

This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is

plugged into the power outlet and
into the back of the monitor.

• First, ensure that the power button

on the front of the monitor is in the
OFF position, then press it to the
ON position.

No Picture (Power LED is White)

• Make sure the computer is turned

on.

• Make sure the signal cable is

properly connected to your
computer.

• Make sure the monitor cable has

no bent pins on the connect side. If
yes, repair or replace the cable.

• The Energy Saving feature may be

activated

Screen says

  

• Check to see if the monitor cable
has bent pins.

• Make sure the computer is turned
on.

AUTO button doesn't function

• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.

Note

The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting
steps

• Disconnect the monitor from mains
power source immediately for safety

• Contact with Philips customer
service representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using
the “Auto” function in OSD Main
Controls.

• Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA
mode.

Image vibrates on the screen

• Check that the signal cable is
properly securely connected to the
graphics board or PC.

Vertical flicker appears

• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD

32

8. Troubleshooting & FAQs

Main Controls. It is valid only in VGA
mode.

Horizontal flicker appears

• Adjust the image using the “Auto”
function in OSD Main Controls.

• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.

Image appears blurred, indistinct or too
dark

• Adjust the contrast and brightness
on On-Screen Display.

An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.

• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after­imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.

• Always activate a moving screen
saver program when you leave your
monitor unattended.

• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.

• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear

and cannot be repaired. The
damage mentioned above is not
covered under your warranty.

Image appears distorted. Text is fuzzy
or blurred.

• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.

Green, red, blue, dark, and white dots
appears on the screen

• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.

* The "power on" light is too strong and

is disturbing

• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.

For further assistance, refer to the
Service contact information listed in
Important information manual and
contact Philips customer service
representative.

* Functionality different according to
display.

33

8. Troubleshooting & FAQs

8.2 General FAQs

Q1: When I install my monitor what

should I do if the screen shows
'Cannot display this video mode'?

Ans.: Recommended resolution for this

monitor:
321E1SC/322E1C: 1920x1080@60Hz
325E1C: 1920x1080@60Hz(analog
input)&2560x1440@60Hz(digital
input)
328E1C: 3840x2160@60Hz.

• Unplug all cables, then connect your
PC to the monitor that you used
previously.

• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display
icon. Inside the Display Control
Panel, select the 'Settings' tab. Under
the setting tab, in box labelled
'desktop area', move the sidebar to
321E1SC/322E1C: 1920x1080
325E1C: 1920x1080(analog
input)&2560x1440(digital input)
328E1C: 3840x2160 pixels.

• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.

• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at
321E1SC/322E1C: 1920x1080@60Hz
325E1C: 1920x1080@60Hz(analog
input)&2560x1440@60Hz(digital
input)
328E1C: 3840x2160@60Hz.

• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.

• Turn on your monitor and then turn
on your PC.

Q2: What is the recommended

refresh rate for LCD monitor?

Ans.: Recommended refresh rate in

LCD monitors is 60Hz, In case of
any disturbance on screen, you
can set it up to 75Hz to see if
that removes the disturbance.

Q3: What are the .inf and .icm files

on the CD-ROM? How do I
install the drivers (.inf and .icm)?

Ans.: These are the driver files for your

monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask you
for monitor drivers (.inf and .icm
files) or a driver disk when you first
install your monitor. Follow the in­structions to insert the companion
CD-ROM included in this package.
Monitor drivers (.inf and .icm files)
will be installed automatically.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver

and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".

Q5: What if I get lost when I am

making monitor adjustments via
OSD?

Ans.: Simply press the OK button, then

select 'Reset' to recall all of the
original factory settings.

Q6: Is the LCD screen resistant to

scratches?

Ans.: In general it is recommended

that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.

Q7: How should I clean the LCD

surface?

34

8. Troubleshooting & FAQs

Ans.: For normal cleaning, use a clean,

soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.

Q8: Can I change the color setting of

my monitor?

Ans.: Yes, you can change your color

setting through OSD control as
the following procedures,

• Press "OK" to show the OSD (On
Screen Display) menu

• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.

1. Color Temperature: With settings

in the 5000K range the panel
appears "warm, with a red­white color tone", while a
11500K temperature yields "cool,
bluewhite toning".

2. sRGB: this is a standard setting

for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc)

3. User Define: the user can choose

his/her preference color setting
by adjusting red, green blue color.

Note

A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to

any PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are

fully compatible with standard

PCs, Macs and workstations.
You may need a cable adapter
to connect the monitor to your
Mac system. Please contact your
Philips sales representative for
more information.

Q10: Are Philips LCD monitors Plug-

and- Play?

Ans.: Yes, the monitors are Plug-and-

Play compatible with Windows
10/8.1/8/7, Mac OSX.

Q11: What is Image Sticking, or Image

Burn-in, or After Image, or Ghost
Image in LCD panels?

Ans.: Uninterrupted display of still or

static images over an extended
period may cause "burn in",
also known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.

Warning

Severe"burn-in" or "after-image"
or "ghost image" symptoms will not
disappear and cannot be repaired.
The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

35

8. Troubleshooting & FAQs

Ans.: Your LCD monitor works best at

  

  

its native resolution of
321E1SC/322E1C:
1920x1080@60Hz
325E1C:
1920x1080@60Hz(analog
input)&2560x1440@60Hz(digital
input)
328E1C: 3840x2160@60Hz. For
best display, please use this
resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10

seconds to unlock/lock the hot
key, by doing so, your monitor
pops out “Attention” to show
the unlock/lock status as shown
below illustrators.

36

2019 © TOP Victory Investment Ltd. All rights reserved.

This product has been manufactured by and is sold under
the responsibility of Top Victory Investments Ltd., and Top
Victory Investments Ltd. is the warrantor in relation to this
product. Philips and the Philips Shield Emblem are regis­tered trademarks of Koninklijke Philips N.V. and are used
under license.

Specications are subject to change without notice.

Version: M1321ECE1T