Philips 278C4QHSN User Guide

278C4

www.philips.com/welcome

EN User manual 1

Customer care and warranty 28

Troubleshooting & FAQs 33

Table of Contents

1. Important ...............................................1

1.1 Safety precautions and

maintenance .....................................................1

1.2 Notational Descriptions ............................2

1.3 Disposal of product and packing

material ...............................................................3

1.4 Important safety information .................3

2. Setting up the monitor .......................4

2.1 Installation .........................................................4

2.2 Operating the monitor ..............................5

3. Image Optimization ............................. 8

3.1 SmartImage ......................................................8

3.2 SmartKolor .......................................................9

3.3 SmartContrast ................................................9

3.4 Philips SmartControl Premium .............9

4. Ambiglow .............................................17

5. TechnicalSpecications .....................18

5.1 Resolution & Preset Modes .................20

6. Power Management ...........................21

7. Regulatory Information .....................22

8. Customer care and warranty ..........28

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy .................................................28

8.2 Customer Care & Warranty ...............30

9. Troubleshooting & FAQs ..................33

9.1 Troubleshooting ..........................................33

9.2 SmartControl Premium FAQs ...........34

9.3 Ambiglow FAQs ........................................35

9.4 General FAQs ..............................................36

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and
maintenance

Warnings

Use of controls, adjustments or procedures

other than those specied in this documentation

may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct

sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the monitor, make

sure the power plug and outlet are easily
accessible.

• If turning off the monitor by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)

• Do not subject the monitor to severe
vibration or high impact conditions during
operation.

• Do not knock or drop the monitor during
operation or transportation.

Maintenance

• To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.

• Unplug the monitor if you are not going to
use it for an extensive period of time.

• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

• If your monitor gets wet, wipe it with dry
cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.

• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.

• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.

1

1. Important

• Temperature: 0-40°C 32-95°F

• Humidity: 20-80% RH

Important information for Burn-in/Ghost
image

• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.

• "Burn-in", "after-imaging", or "ghost imaging"
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note
This icon indicates important information and
tips that help you make better use of your
computer system.

Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such

cases, the specic presentation of the warning is

mandated by the relevant regulatory authority.

Service

• The casing cover should be opened only by
qualified service personnel.

• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")

• For transportation information, please refer
to "Technical Specifications".

• Do not leave your monitor in a car/trunk
under direct sun light.

Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

2

1. Important

1.3 Disposal of product and packing

material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact

your local government ofce, the waste disposal

organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please nd out about the local regulations on

how to dispose of your old monitor and packing
from your sales representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling
program please visit: http://www.philips.
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.

1.4 Important safety information

Ambiglow health warning

Avoid looking directly at the Ambiglow LED’s as
they are very bright, and may cause temporary
blurred vision.

3

2. Setting up the monitor

2. Setting up the monitor

VGA (optional)

HDMI (optional)

AC/DC Adapter

2.1 Installation

Package contents

Install base stand

1. Place the monitor face down on a soft
and smooth surface to avoid scratching or
damaging the screen.

2. Hold the stand with both hands.

(1) Gently attach the stand to the VESA

mount area until the latch locks the
stand.

(2) Use your ngers to tighten the screw

located at the bottom of the base, and
secure the base to the stand tightly.

2

Note

Use only the AC/DC adapter model:
Philips ADS-65LSI-19-1 19065G

1

4

2. Setting up the monitor

Connecting to your PC

4

4

5

66

2.2 Operating the monitor

Front view product description

1

DC power input

2

VGA input

3

HDMI inputs (HDMI1, HDMI2, and HDMI3)

4

HDMI audio output

5

Kensington anti-theft lock

6

Ambiglow LED lights

Connect to PC

1. Connect the power cord to the back of

the monitor rmly.

2. Turn off your computer and unplug its
power cable.

3. Connect the monitor signal cable to the
video connector on the back of your
computer.

4. Plug the power cord of your computer and
your monitor into a nearby outlet.

5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.

3

6 247

5

Switch monitor’s power ON and
OFF.

Access the OSD menu

Conrm the OSD adjustment.

Adjust the OSD menu.
Change the signal input source.

Ambiglow hot key.

Return to previous OSD level.

SmartImage

hot key

There are 7 modes to select:

Text, Ofce, Photo, Movie, Game,

Economy and Off.

.

.

5

2. Setting up the monitor

Description of the On Screen Display

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





What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:



Basic and simple instruction on the control
keys

In the OSD shown above, you can press

buttons at the front bezel of the monitor

to move the cursor, and press OK button to

conrm the choice or change.

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

Main menu Sub menu

Ambiglow

Input

Picture

Audio

Color

Language

OSD Settings

Setup

Auto

SmartBiasLight

VGA

HDMI1

HDMI2

HDMI3

Picture Format

Brightness

Contrast

SmartKolor

SmartTxt

SmartResponse

SmartContrast

Gamma

Pixel Orbiting

Over Scan

Volume

Mute

Color Temperature

sRGB

User Define

English, Español, Français, Deutsch, Italiano,
Português, Русский, 简体中文

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H.Position

V.Position

Phase

Clock

Resolution Notification

Reset

Information

Wide Screen, 4:3

0~100

0~100

On, Off

On, Off

Off, Fast, Faster, Fastest

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

0~100

On, Off

5000K, 6500K, 7500K,
8200K, 9300K, 11500K

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, Off

Yes, No

6

2. Setting up the monitor

Resolutionnotication

This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.

Physical Function

Tilt

7

3. Image Optimization

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

How does it work?

SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.

How to enable SmartImage?

1. Press to launch the SmartImage on
screen display.

2. Keep pressing to toggle among Text,

Ofce, Photo, Movie, Game, Economy and

Off.

3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can

also press "OK" to make conrmation.

4. When SmartImage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable SmartImage
with the button at the front bezel of
your monitor.

Except using key to scroll down, you can
also press buttons to choose and press
“OK” to conrm selection and close the
SmartImage OSD.

There are seven modes to select: Text, Ofce,

Photo, Movie, Game, Economy and Off.

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

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



• Text: Helps improve reading of text
based application like PDF ebooks. By
using a special algorithm which increases
the contrast and boundary sharpness
of text content, the display is optimized
for a stress-free reading by adjusting the
brightness, contrast and color temperature
of the monitor.

• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.

• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.

8

3. Image Optimization

• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.

• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.

• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.

• Off: No optimization by SmartImage.

3.2 SmartKolor

What is it?

SmartKolor is a special color extension
technology that is able to enhance visual
color range to deliver vivid and rich picture
performance.

Why do I need it?

You want the rich, vibrant images for
experiencing the outstanding photos or videos.

How does it work?

SmartKolor will dynamically enhance color
saturation and extend visual color range to
enrich color quality and performance of your
viewing images. SmartKolor is turned off
automatically; for example, in Text mode or

Ofce mode, where it is not required.

3.3 SmartContrast

What is it?

Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,

readable text for ofce work. By reducing your

monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.

How does it work?

When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.

3.4 Philips SmartControl Premium

The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through ne-tuning resolution, Color calibration,

Clock/Phase adjustments, RGB White point
adjustment, etc.

Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!

9

3. Image Optimization

Installation

• Follow the instruction and complete the
installation.

• You can launch after installation is
completed.

• If you want to launch later, you can either
click the shortcut on desktop or toolbar.

First launch -Wizard

• The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.

• The wizard will guide you through
adjustment your monitor performance step
by step.

• You can go to Plug-in menu to launch
wizard later on as well.

• You can adjust more options without
wizard by Standard pane.

Start with Standard pane

Adjust menu

• Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.

• You can follow the instruction and do the
adjustment.

• Cancel prompts user if you want to cancel
installation.

10

3. Image Optimization

Color menu

• Color Menu allow you to adjust RGB, Black
Level, White Point, Color Calibration, and
SmartImage (Please refer to SmartImage
section).

• You can follow the instruction and do the
adjustment.

• Refer to below table for sub-menu item
base on your input.

• Example for Color Calibration.

11

3. Image Optimization

First Color Calibration Screen

• Previous button is disabled until the second
color screen.

• Next goes to the succeeding target
(6-targets).

• Finally go to File > Presets pane.

• Cancel closes the UI and returns to the

plug in page.

SmartImage

Allows user to change setting for better display
setting based on content.

When Entertainment is set, SmartContrast and
SmartResponse are enabled.

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration
sequence.

3. Quick View loads the before/after images.

4. To return to Color home pane, click the
Cancel button.

5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.

6. Must have patent info in calibration screen.

12

3. Image Optimization

ECO menu

Options menu

Theft Deterrence Pane will only be active when
selecting Theft Deterrence Mode from the
drop-down Plug Ins menu.

• Does not require the display be attached
to a different host to go into Theft
Deterrence mode.

After creating PIN, the Theft Deterrence pane
will indicate Theft Deterrence Enabled and
provide PIN Options button:

• Theft Deterrence Enabled is displayed.

• Disable Theft Deterrence Mode opens

pane screen on next page.

• PIN Options button only available after
user creates PIN, button opens secure PIN
web site.

Options>Preferences - Will only be active
when selecting Preferences from the drop­down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.

To enable Theft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:

• User can enter PIN between 4 and 9 digits
numbers only.

• After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.

• Minimum minutes set to 5. Slider set to 5
by default.

• Displays current preference settings.

• A checked box enables the feature. The

check box is a toggle.

• Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium
selections for Select Preset and Tune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.

• Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Premium.

13

3. Image Optimization

A right click on the task tray icon displays
the menu options for Help, Technical
Support. Check for Update, About, and Exit.
When Enable task tray menu is disabled,
the task tray icon will only display EXIT.

• Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
this box is unchecked (Disabled).

• Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.

Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Premium tabs
are not available.

Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.

On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.

Option>Auto Pivot

• Display the Source instruction pane and
current input source setting.

• On single input displays, this pane will not
be visible.

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3. Image Optimization

Help menu

Help>User Manual - Will only be active when

selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.

Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.

Context Sensitive menu

The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.

The Context Menu has four entries:

• SmartControl Premium - When selected
the About screen is displayed.

• Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop-down menu.

• Tune Display - Opens the SmartControl
Premium control panel.

• SmartImage - Check current settings: Off,
Office, Photo, Movie, Text, Game, Economy.

Task Tray Menu Enabled

The task tray menu can be displayed by right­clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.

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3. Image Optimization

The task tray has ve entries:

• Help - Access to User Manual file: Open
User Manual file using the default browser
window.

• Technical Support - Displays the tech
support page.

• Check for Update - Takes the user to
PDI Landing and checks the user’s version
against the most current available.

• About - Displays detailed reference
information: product version, release
information, and product name.

• Exit - Close SmartControl Premium.

To run SmartControl Premium again, either
select SmartControl Premium from Program
menu, double-click the desktop PC icon, or
restart the system.

Task Tray Menu Disabled

When the Task Tray is disabled in the preference
folder, only the Exit selection is available. To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.

Note

All the illustrations in this section are for
reference only. SmartControl software version

might be changed without notication. Please
always check ofcial Portrait website www.

portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.

16

4. Ambiglow

4. Ambiglow

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







10 ~ 15 cm

How to enable Ambiglow

Ambiglow function can be selected by simply
press the hotkey on the front bezel:

What is it?

Ambiglow adds a new dimension to your
viewing experience. This patented Philips
technology uses two rear facing rows of
bright LED’s projecting a glow of light on the
surrounding wall. The innovative Ambiglow
processor continuously adjusts the overall color
and brightness of the light to match the on
screen image. User options like Auto mode, 3
step brightness settings along with pure white
glow mode allow you to adjust the ambiance to
your liking and available wall surface. Whether
you are playing fast 3D or 2D games, or
watching movies, Philips Ambiglow offers you a
unique and immersive viewing experience.

How does it work?

It is recommended that you dim the lighting
conditions in your room for maximum effect.
Place the monitor 10 cm to 15 cm away from

a at wall (we recommend white colored wall).

Ensure that Ambiglow is set to “on” mode. Start
a movie, or play a game from your computer.
The monitor will react with appropriate colors
and project them on its rear-side on the wall
creating a halo effect, overall matching the image
on the screen. You can also manually select
Bright, Brighter, or Brightest mode depending on
your preference and your wall surface. A pure
white color option is also available for “biased
lighting” effect which helps reduce eye fatigue
under prolonged usage.

1. Press hotkey on the front bezel of
display.

2. Keep pressing hotkey ▲▼ to select the
preference, [Bright], [Brighter], [Brightest],
or [Off].

 

3. Then press "OK" button to make

conrmation for your selection.

Besides of simply press the hotkey, Ambiglow
preferences can be also selected through OSD

menu by pressing ▲▼ buttons to choose and

pressing "OK" button to conrm the selection:

1. Press button.

2. Select [Ambiglow].

3. To switch Ambiglow on, or choose
Bias lighting mode, select [Auto] or
[SmartBiasLight].



17

5. Technical Specications

5. Technical Specifications

Picture/Display

Monitor Panel Type TFT-LCD
Backlight LED
Panel Size 27" W (68.6 cm)
Aspect Ratio 16:9
Pixel Pitch
Brightness 250 cd/m²
SmartContrast 20,000,000:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 14 ms
SmartResponse Time (typ.) 5 ms
Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Display Colors 16.7 M
Vertical Refresh Rate 50 Hz - 75 Hz
Horizontal Frequency 30 kHz - 83 kHz
sRGB YES

Connectivity

Signal Input HDMI x3 (Digital), VGA (Analog)
Input Signal Separate Sync, Sync on Green
Audio Out Headphone out

Convenience

User Convenience

OSD Languages

Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Vista/XP, Mac OSX, Linux

Stand

Tilt -5 / +20

Power

On Mode 30.5 W (typ.)
Sleep (Standby) 0.4 W
Off 0.3 W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240 VAC, 50-60 Hz

0.3114(H) mm x 0.3114(V) mm

English, French, German, Spanish, Italian, Russian,

Simplied Chinese, Portuguese

Dimension

Product with stand (WxHxD) 623 x 471 x 197 mm
Product without stand

(WxHxD)

623 x 376 x 44 mm

18

5. Technical Specications

Weight

Product with stand 5.44 kg
Product without stand 5.00 kg
Product with packaging 8.84 kg

Operating Condition

Temperature range (operation) 0°C to 40 °C
Temperature range

(Non-operation)

-20°C to 60°C

Relative humidity 20% to 80%
MTBF 30,000 hrs

Environmental

ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Energy Star YES

Compliance and standards

Regulatory Approvals

CE Mark, FCC Class B, SEMKO, UL/cUL, BSMI, GOST,

ISO9241-307, TCO Cer ticate

Cabinet

Color Dark bronze
Finish Glossy

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the

latest version of leaet.

19

5. Technical Specications

5.1 Resolution & Preset Modes

Maximum Resolution

1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)

Recommended Resolution

1920 x 1080 @ 60 Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720 x 400 70.09

31.47 640 x 480 59.94

35.00 640 x 480 66.67

37.86 640 x 480 72.81

37.50 640 x 480 75.00

37.88 800 x 600 60.32

46.88 800 x 600 75.00

48.36 1024 x 768 60.00

60.02 1024 x 768 75.03

63.89 1280 x 1024 60.02

79.98 1280 x 1024 75.03

55.94 1440 x 900 59.89

70.64 1440 x 900 74.98

65.29 1680 x 1050 59.95

67.50 1920 x 1080 60.00

Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.

20

6. Power Management

6. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

Power Management Denition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes 30.5 W (typ.) White

Sleep

(Standby)

Switch Off OFF - - 0.3 W (typ.) OFF

OFF No No 0.4 W (typ.)

The following setup is used to measure power
consumption on this monitor.

• Native resolution: 1920 x 1080

• Contrast: 50%

• Brightness: 250 nits

• Color temperature: 6500k with full white

pattern

Note
This data is subject to change without notice.

White
(blink)

21

7. Regulatory Infomation

7. Regulatory Information

Congratulations!

This display is designed for both you and the

planet.

The display you have just purchased

carries the TCO Certied label.

This ensures that your display is
designed, manufactured and tested according to
some of the strictest quality and environmental
requirements in the world. This makes for a high
performance product, designed with the user
in focus that also minimizes the impact on the
climate and our natural environment.

TCO Certied is a third party veried program,

where every product model is tested by an
accredited impartial test laboratory. TCO

Certied represents one of the toughest
certications for displays worldwide.

Some of the Usability features of the TCO

Certiedfordisplays:

• Visual ergonomics for good image quality

is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, colour
and luminance uniformity and colour
rendering.

• Products are tested according to rigorous

safety standards at impar tial laboratories.

• Electric and magnetic fields emissions as

low as normal household background
levels.

• Low acoustic noise emissions (when

applicable).

Some of the Environmental features of the

TCOCertiedfordisplays:

• The brand owner demonstrates corporate

social responsibility and has a cer tified
environmental management system (EMAS
or ISO 14001).

• Very low energy consumption both in on-

and standby mode minimize climate impact.

• Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance).

• Both product and product packaging is
prepared for recycling.

• The brand owner offers take-back options.

The requirements can be downloaded from our
web site. The requirements included in this label
have been developed by TCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980s TCO has been involved

in inuencing the development of IT equipment

in a more user-friendly direction. Our labeling
system started with displays in 1992 and is
now requested by users and IT-manufacturers
all over the world. About 50% of all displays

worldwide are TCO certied.

For displays with glossy bezels, the user should
consider the placement of the display as the

bezel may cause disturbing reections from

surrounding light and bright surfaces.

For more information, please visit:
www.tcodevelopment.com

TCOF1058 TCO Document, Ver. 2.1

Technology for you and the planet

22

7. Regulatory Infomation

Lead-free Product

Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical

and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.

EPEAT

(www.epeat.net)

The EPEAT (Electronic
Product Environmental
Assessment Tool) program

evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.

EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.

BenetsofEPEAT

Reduce use of primary materials
Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet

ENERGY STAR’s energy efciency specications,

means that these products will consume less
energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following
standards

• EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
Information Technology Equipment).

• EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).

• EN55024:2010 (Immunity requirement of
Information Technology Equipment).

• EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No.

1275/2008 Implementing Directive
for Standby and Off mode power
consumption).

and is produced by a manufacturing organization
on ISO9000 level.

• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).

• TCO certified (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.

23

7. Regulatory Infomation

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®

guidelines for energy efciency.

Note
We recommend you switch off the monitor
when it is not in use for a long time.

Federal Communications Commission (FCC)
Notice (U.S. Only)

This equipment has been tested and found

to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on

a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

Changes or modications not expressly

approved by the party responsible for
compliance could void the user's authority
to operate the equipment.

Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.

To prevent damage which may result in re or

shock hazard, do not expose this appliance to
rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked
with FCC Logo,

United States Only

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

Commission Federale de la Communication
(FCC Declaration)

Cet équipement a été testé et déclaré

conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.

CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.

24

7. Regulatory Infomation

Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:

• Réorienter ou déplacer l’antenne de

réception.

• Augmenter la distance entre l’équipement

et le récepteur.

• Brancher l’équipement sur un autre circuit

que celui utilisé par le récepteur.

• Demander l’aide du marchand ou d’un

technicien chevronné en radio/télévision.

Toutes modications n'ayant pas reçu

l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.

N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

EN 55022 Compliance (Czech Republic Only)

PolishCenterforTestingandCertication

Notice

The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.

The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.

A protection mark "B" conrms that the

equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.

25

7. Regulatory Infomation

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

SØ RG V ED PL AC ER IN G EN FO R, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VO IDA AN TARV IT TAESS A HEL PO ST I
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE P Å AT KON TA KTE N E FOR
STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.

Auf der Rückwand des Gerätes bendet sich

ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage

III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß

1. Reparaturen nur durch Fachpersonal
durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

26

7. Regulatory Infomation

EU Energy Label

The European Energy Label informs you on

the energy efciency class of this product.
The greener the energy efciency class of this

product is the lower the energy it consumes.

On the label, you can nd the energy efciency

class, the average power consumption of
this product in use and the average energy
consumption for 1 year.

China RoHS

The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.

中国电子信息产品污染控制标识要求(中国

RoHS

法规标示要求)产品中有毒有害物质或

元素的名称及含量

部件名称

外壳

液晶显示屏/灯管

电路板组件

电源适配线

电源线/连接线

*:

电路板组 件包括 印刷电 路板及 其构成 的零部 件，如 电阻、 电容、 集成电
路、连接器等。

O:

表示该有毒有害物质在该部件所 有均质材料中的含量均在《电 子信息产品
中有毒有害物质的限量要求标准》规定的限量要求以下。

X:

表示该有毒有害物质至少在该部 件的某一均质材料中的含量超 出《电子信
息产品中有毒有害物质的限量要 求标准》规定的限量要求；但 是上表中打

“X”

的部件，符合欧盟

铅

(Pb)汞 (Hg)镉 (Cd)

O

X

*

X O O O O O

X O O O O O

X O O O O O

有毒有害物质或元素

六价铬

多溴联苯

(Cr6+)

(PBB)

O O O O O

O O O O O

RoHS

法规要求（属于豁免的部分）。

多溴二苯醚

(PBDE)

Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.

环保使用期限

此标识指期限(十年),电子信息产品中含有的有
毒有害物质或元素在正常使用的条件下不会发生
外泄或突变,电子信息产品 用户使用该电子信息
产品不会对环境造成严重污染或对其人身、财产
造成严重损害的期限。

《废弃电器电子产品回收处理管理条例》提示性
说明

为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国 家认可的 回 收处理资 质 的厂商进 行回收处
理。

27

8. Customer care and warranty

8. Customer care and

subpixel

pixel

warranty

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in at panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains

the different types of pixel defects and denes

acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

28

8. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be

more noticeable, Philips also species tolerances

for the proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,

a TFT Monitor panel in a Philips at panel

monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant, Class-I compliant.(ISO9241-307: Ergonomic requirement ,

analysis and compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per: 2008-11-13.

29

8. Customer care and warranty

8.2 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country ASC Consumer care number Price

Germany Siemens I&S [phone] € 0.09
United Kingdom Invec Scotland [phone] Local call tariff
Ireland Invec Scotland [phone] Local call tariff
Spain Eatsa Spain [phone] € 0.10
Finland A-novo [phone] Local call tariff
France A-novo [phone] € 0.09
Greece Allman Hellas [phone] Free of charge
Italy A-novo [phone] € 0.08
Netherlands E Care [phone] € 0.10
Denmark A-novo [phone] Local call tariff
Norway A-novo [phone] Local call tariff
Sweden A-novo [phone] Local call tariff
Poland Zolter [phone] Local call tariff
Austria Siemens I&S [phone] € 0.07
Belgium E Care [phone] € 0.06
Luxembourg E Care [phone] Local call tariff
Portugal Eatsa Spain [phone] Local call tariff
Switzerland A-novo [phone] Local call tariff

30

8. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center ASC Consumer care number

Belarus NA IBA [phone]
Bulgaria NA LAN Service [phone]
Croatia

NA

Renoprom [phone]
Estonia NA FUJITSU [phone]
Latvia NA “ServiceNet LV” Ltd. [phone]
Lithuania NA UAB "Servicenet" [phone]
Romania NA Blue Ridge Intl. [phone]
Serbia &

Montenegro

NA

Kim Tec d.o.o. [phone]

Slovenia NA PC H.and [phone]

Ukraine

Russia

NA Comel [phone]
NA Topaz-Service Company [phone]
NA CPS [phone] (for repair)

NA CEEE Partners [phone] (for sales)
Slovakia NA Datalan Service [phone]
Turkey NA Techpro [phone]
Czech Rep. NA Asupport 800 100 697

Hungary

NA Serware [phone]

NA Pro Ser vice [phone]

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil
Argentina 0800 3330 856

Vermont

0800-7254101

Contact Information for China:

China
Consumer care number : 4008 800 008

Contact Information for NORTH AMERICA :

Country Call center ASC Consumer care number

U.S.A. EPI - e-center Qwantech [phone]
Canada Supercom Supercom [phone]

31

8. Customer care and warranty

Contact Information for APMEA region:

Country Call center ASC Consumer care number

Australia NA AGOS NETWORK PTY LTD 1300 360 386
New Zealand NA Visual Group Ltd. 0800 657447
Hong Kong /

Macau

India NA REDINGTON INDIA LTD

Indonesia NA PT. Gadingsari elektronika Prima

South Korea NA PCS One Korea Ltd. 080-600-6600

Malaysia NA

Pakistan NA Philips Consumer Service (9221) 2737411-16

Singapore NA

Taiwan

Thailand NA Axis Computer System Co., Ltd. [phone]
South Africa NA Sylvara Technologies Pty Ltd 086 0000 888
United Arab

Emirates

Israel NA Eastronics LTD 1-800-567000

Vietnam NA

Philippines NA Glee Electronics, Inc.

Sri Lanka NA

Bangladesh NA

Nepal NA

Cambodia NA

NA Smart Pixels Technology Ltd.

After Market Solutions (CE)
Sdn Bhd

Philips Electronics Singapore
Pte Ltd (Philips Consumer Care
Center)

PCCW

Teleser vices

Taiwan

NA AL SHAHD COMPUTER L.L.C 00971 4 2276525

FETEC.CO 0800-231-099

FPT Service Informatic
Company Ltd.

no distributor and/or service
provider currently

Distributor: Computer Source
Ltd (warranty buy-out)

Distributor: Syakar Co. Ltd
(warranty buy-out)

Distributor: Neat Technology
Pte Ltd (Singapore) (warranty
buy-out)

Hong Kong:Tel: [phone]
Macau:Tel: [phone]

Tel: [phone]
SMS: PHILIPS to 56677

Tel: [phone],
7511530

603 7953 3370

(65) 6882 3999

[phone] Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province

[phone] to 34,
[phone] to 60

880-2-9141747, 9127592
880-2-8128848 / 52

977-1-4222395

855-023-999992

32

9. Troubleshooting & FAQs

9. Troubleshooting & FAQs

Note
The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

9.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.

• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).

• Check to see if the monitor cable has bent
pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power

source immediately for safety

• Contact with Philips customer service
representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto”
function in OSD Main Controls.

• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly
securely connected to the graphics board
or PC.

Verticalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

33

9. Troubleshooting & FAQs

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your monitor
unattended.

• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is
disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

9.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a

different one and the SmartControl
Premium becomes un-usable, what do
I do?

Ans.: Restart your PC and see if

SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.

Q2. The SmartControl Premium functions

worked well before, but it does not
work anymore, what can I do?

Ans.: If the following actions were executed,

the monitor driver may need to be re­installed.

• Changed video graphic adapter to another
one

• Updated video driver

• Activities on OS, such as ser vice pack or

patch

• Run Windows Update and updated
monitor and/or video driver

• Windows was booted with the monitor
power off or disconnected.

• To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.

• If you see “Plug and Play Monitor” shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.

34

9. Troubleshooting & FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?

Ans.: It might be your graphic adaptor is not

compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.

Q4. When I click on Product Information,

only partial information is shown, what
happened?

Ans.: It might be your graphic card adaptor

driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.

Attention

Theft Deterence is Enabled

9.3 Ambiglow FAQs

Q1. When do I use Ambiglow “AUTO”

mode?

Ans.: We recommend that you use the

AUTO mode when you are playing
2D or 3D games, watching movies,
browsing photos etc. for example in a
dim or dark environment. This mode
will analyse the incoming image color
and continuously adapts and varies the
emitted colored glow of light to match
the image. By using the front bezel
hot key, press button, then select
Ambiglow, you can enter the “Auto”
mode.

Q2: When do I use Ambiglow “SmartBiasLight”

mode?

Ans.: We recommend that you use Ambiglow

“SmartBiasLight” mode when you are
browsing internet, reading text, working
on documents etc. for example in a dim
or dark room environment. This mode
will project a static soft white glow on
the wall surface, which not only helps
reduce eye strain and fatigue, but also

eliminates reections and glares from

room lighting enhancing perceived
contrast ratio and picture details and
preserves correct color perception. This
mode is not linked to screen image and
therefore is static. You can select this
mode by using the front bezel hot key,
press button, then select Ambiglow,
you can enter the “Smar tBiasLight”
mode.

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.: Philips Service center has a right to

ask for legitimate identication and

authorization, in order to establish
ownership of the monitor.

Q3. My Ambiglow does not work
Ans.: Make sure that you have not selected

“OFF” mode by using the front bezel
hot key. You can select “bright, brighter,
brightest” options here. There must be
an incoming signal and activity on the
screen.

35

9. Troubleshooting & FAQs

Q4. Why sometimes Ambiglow is too















bright / dark!?

Ans.: Please adjust intensity from OSD hot

key ▲▼, and select your preference
“Bright, Brighter, Brightest”. Please
refer to page 8 for hotkey operation.

 

. In

the Ambiglow “Auto”, the intensity is
variable and depends on the actual
screen image. For example, if the movie
has dark images, then the intensity will
be less. Note that in the Ambiglow
“SmartBiasLight” mode, the glow of light
is static and not linked to screen image.



If the setting is on “SmartBiasLight” then please
switch it to “Auto mode”. You can also refer to
page 8 for hotkey.

Q5. Ambiglow is set to brightest, but I

cannot see the glow on the wall.

Ans.: 1. Please ensure that your monitor is

placed not more than 10 cm to 15
cm distance from the wall or a solid

at surface

10 ~ 15 cm

2. We recommend a at, white or

neutral colored wall/surface for the
best viewing experience.

3. We recommend that you dim the
room lighting to minimum, or turn it
off for the best Ambiglow effect.

Q6. Why does Ambiglow always show

white color glow even when the
movies, images and games are colorful?

Ans.: Please ensure that your Ambiglow

setting in OSD menu is set on AUTO
which will activate the Ambiglow in full
color glow mode to match the color of
screen images.

9.4 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot
display this video mode'?

Ans.: Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to
the monitor that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.

• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.

• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.

• Turn on your monitor and then turn on
your PC.

36

9. Troubleshooting & FAQs

Q2: What is the recommended refresh

rate for LCD monitor?

Ans.: Recommended refresh rate in LCD

monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.

Q3: Whatarethe.infand.icmlesonthe

CD-ROM? How do I install the drivers
(.inf and .icm)?

Ans.: These are the driver les for your

monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor

drivers (.inf and .icm les) or a driver
disk when you rst install your monitor.

Follow the instructions to insert the (
companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm

les) will be installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and

monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".

Q5: What if I get lost when I am making

monitor adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory
settings.

Q6: Is the LCD screen resistant to

scratches?

Ans.: In general it is recommended that

the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q8: Can I change the color setting of my

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures,

• Press "OK" to show the OSD (On Screen
Display) menu

• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.

1. Color Temperature; The six settings are

5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".

2. sRGB; this is a standard setting for

ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)

3. User Dene; the user can choose his/

her preference color setting by adjusting
red, green blue color.

Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

37

9. Troubleshooting & FAQs

Q9: Can I connect my LCD monitor to any

PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.

Q10: Are Philips LCD monitors Plug-and-

Play?

Ans.: Yes, the monitors are Plug-and-Play

compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux

Q11: What is Image Sticking, or Image Burn-

in, or After Image, or Ghost Image in
LCD panels?

Ans.: Uninterrupted display of still or static

images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.: Your LCD monitor works best at its

native resolution of 1920 x 1080 @
60 Hz. For best display, please use this
resolution.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

38

© 2012 Koninklijke Philips Electronics N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.

Specicationsaresubjecttochangewithoutnotice.

Version: M4278CE1T