Philips 275C5QHAB User Guide

275C5

www.philips.com/welcome

EN User manual 1

Customer care and warranty 31

Troubleshooting & FAQs 36

Table of Contents

1. Important ............................................... 1

1.1 Safety precautions and

maintenance .....................................................1

1.2 Notational Descriptions ............................2

1.3 Disposal of product and packing

material ...............................................................3

2. Setting up the monitor .......................4

2.1 Installation .........................................................4

2.2 Operating the monitor ..............................5

2.3 MHL (Mobile High-Denition Link)

introduction .......................................................8

2.4 Bluetooth

(275C5QHAB/275C5QHAW) .............9

3. Image Optimization ...........................10

3.1 SmartImage ...................................................10

3.2 SmartKolor ....................................................11

3.3 SmartContrast .............................................11

3.4 Philips SmartControl Premium ..........11

4. TechnicalSpecications .....................19

4.1 Resolution & Preset Modes .................22

5. Power Management ...........................23

6. Regulatory Information .....................24

7. Customer care and warranty ..........31

7.1 Philips’ Flat Panel Monitors Pixel

Defect Policy .................................................31

7.2 Customer Care & Warranty ...............33

8. Troubleshooting & FAQs ..................36

8.1 Troubleshooting ..........................................36

8.2 SmartControl Premium FAQs ...........37

8.3 General FAQs ..............................................38

8.4 MHL FAQs ......................................................40

8.5 Bluetooth FAQs ...........................................41

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and
maintenance

Warnings

Use of controls, adjustments or procedures

other than those specied in this documentation

may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct

sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the monitor, make

sure the power plug and outlet are easily
accessible.

• If turning off the monitor by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer

Care Consumer Information Center)

• Do not subject the monitor to severe

vibration or high impact conditions during
operation.

• Do not knock or drop the monitor during
operation or transportation.

Maintenance

• To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.

• Unplug the monitor if you are not going to
use it for an extensive period of time.

• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

• If your monitor gets wet, wipe it with dry
cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.

• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.

• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.

1

1. Important

• Temperature: 0-40°C 32-95°F

• Humidity: 20-80% RH

Important information for Burn-in/Ghost
image

• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.

• "Burn-in", "after-imaging", or "ghost imaging"
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note
This icon indicates important information and
tips that help you make better use of your
computer system.

Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such

cases, the specic presentation of the warning is

mandated by the relevant regulatory authority.

Service

• The casing cover should be opened only by
qualified service personnel.

• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information

Center")

• For transportation information, please refer

to "Technical Specifications".

• Do not leave your monitor in a car/trunk
under direct sun light.

Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

2

1. Important

1.3 Disposal of product and packing

material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact

your local government ofce, the waste disposal

organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please nd out about the local regulations on

how to dispose of your old monitor and packing
from your sales representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related

packaging material) in accordance with all

Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling
program please visit: http://www.philips.
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.

3

2. Setting up the monitor

2. Setting up the monitor

2

0

1

4

K

o

n

i

n

k

l

i

j

k

e

P

h

i

l

i

p

s

N

.

V

.

A

l

l

r

i

g

h

t

s

r

e

s

e

r

v

e

d

.

U

n

a

u

t

h

o

r

i

z

e

d

d

u

p

l

i

c

a

t

i

o

n

i

s

a

v

i

o

l

a

t

i

o

n

o

f

a

p

p

l

i

c

a

b

l

e

l

a

w

s

.

M

a

d

e

a

n

d

p

r

i

n

t

e

d

i

n

C

h

i

n

a

.

V

e

r

s

i

o

n

M

5

2

7

5

C

E

1

T

F

7

0

G

2

7

C

1

8

1

3

-

6

A

Monitor drivers
SmartControl software

User’s Manual

使用

前请阅读使用说明

保留备用

275C5

Cable management

*VGA

AC/DC Adapter

*DVI

*HDMI (275C5QHS)

1

2

1

2

3

4

3

2

1

MHL

1

23

7

6

4

1

2

3

5

4

2.1 Installation

Package contents

Connecting to your PC

Model 275C5QSB, 275C5QSW:

1

DC power input

2

VGA input

3

DVI input

4

Kensington anti-theft lock

Model 275C5QHAB, 275C5QHAW:

*Depends on the country

Note

Use only the AC/DC adapter model: Philips

ADPC1945(275C5QSB/QSW)
ADPC1965(275C5QHAB/QHAW)

ADS-65LSI-19-1 19065G(275C5QHAB/

QHAW)

Warnings

Do not rip off panel film

AC/DC power input
VGA input
HDMI inputs (HDMI1, HDMI2)
HDMI or MHL input
Earphone output
Audio input
Kensington anti-theft lock

4

2. Setting up the monitor

Connect to PC

1. Connect the power cord to the back of

the monitor rmly.

2. Turn off your computer and unplug its

power cable.

3. Connect the monitor signal cable to the

video connector on the back of your
computer.

4. Plug the power cord of your computer and

your monitor into a nearby outlet.

5. Turn on your computer and monitor. If the

monitor displays an image, installation is
complete.

2.2 Operating the monitor

Front view product description

Model 275C5QSB, 275C5QSW:

3

7

5 2

6

4

Switch monitor’s power ON and
OFF.

Access the OSD menu

.

Conrm the OSD adjustment.

Adjust the OSD menu.

Change the signal input source.

Use the Turbo function.

Return to previous OSD level.

SmartImage

hot key

.

There are 7 modes to select:

Text, Ofce, Photo, Movie, Game,

Economy and Off.

5

2. Setting up the monitor

Model 275C5QHAB, 275C5QHAW:









 















Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all

Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:

Model 275C5QSB, 275C5QSW:



5

8

6 2

3

47



Switch monitor’s power ON and
OFF.

Access the OSD menu

.

Model 275C5QHAB,275C5QHAW:





Return to previous OSD level.

Adjust the speaker volume.

Adjust the OSD menu.

Change the signal input source.

SmartImage

hot key

.

There are 7 modes to select:

Text, Ofce, Photo, Movie, Game,

Economy and Off.

8

Bluetooth hot key.

Basic and simple instruction on the control
keys

In the OSD shown above, you can press

buttons at the front bezel of the monitor

to move the cursor, and press OK button to

conrm the choice or change.

6

2. Setting up the monitor

The OSD Menu

Main menu Sub menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

Input

Picture

Audio

Bluetooth

(available for selective models)

Color

Language

OSD Settings

Setup

VGA

DVI (available for selective models)

HDMI1 (available for selective models)

HDMI2 (available for selective models)

MHL-HDMI (available for selective models)

Picture Format

Brightness

Contrast
SmartKolor

SmartTxt

SmartResponse

SmartContrast

Gamma
Pixel Orbiting
Over Scan

(available for selective models)

Volume
(available for selective models)

Stand-Alone
(available for selective models)

Mute
(available for selective models)

Audio Source
(available for

selective models)

Treble
(available for selective models)

Bass
(available for selective models)

SRS WOW HD™
(available for selective models)

Incredible Surround
(available for selective models)

EQ
(available for

selective models)

Bluetooth

Color Temperature
sRGB
User Define

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brazil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Horizontal
Vertical
Transparency
OSD Time Out

Auto

H.Position

V.Position

Phase

Clock

Resolution Notification

Reset

Information

Wide Screen, 4:3

0~100

0~100

On, Off

On, Off

Off, Fast, Faster, Fastest

On, Off

1.8, 2.0, 2.2, 2.4, 2.6
On, Off
On, Off

0~100

On, Off

On, Off

Audio In, HDMI1,
HDMI2, MHL-HDMI

On, Off

On, Off

On, Off

On, Off

100Hz: 0~100
330Hz: 0~100

1KHz: 0~100

3.3KHz: 0~100
10KHz: 0~100

On, Off

5000K, 6500K, 7500K,
8200K, 9300K, 11500K

Red: 0~100
Green: 0~100
Blue: 0~100

0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s

0~100

0~100

0~100

0~100

On, Off

Yes, No

Resolutionnotication

This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On

Screen Display) menu.

Physical Function

Tilt

20

7

2. Setting up the monitor

2.3 MHL(MobileHigh-Denition

Link) introduction

What is it?

Mobile High Definition Link (MHL) is a mobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-definition displays.

An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.

How do I use the MHL function?

To use the MHL function, you need an MHL­Certified mobile device. To find a list of MHL­certified devices, visit the official MHL website
(http://www.mhlconsortium.org)

You also need a optional MHL cer tified special
cable in order to use this function.

How does it work? (how do I connect?)

Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the monitor side.
You are now ready to view the images on your
big screen display and operate all function on
you the mobile device such as internet surfing,
game playing, photo browsing…etc. if your
monitor has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.

1

2

MHL

Note

• The port marked [MHL-HDMI] is the

only port on the monitor that supports
the MHL function when the MHL cable is
used. Note that the MHL cer tified cable is
different than a standard HDMI cable.

• A mobile device with MHL cer tification

must be purchased separately

• You may have to manually switch the

monitor to MHL-HDMI mode in order
to activate the monitor, if you have other
devices already working and connected to
available inputs

• Standby/Off energy saving of ErP is not ap-

plicable for the MHL charging functionality

• This Philips display is MHL cer tified.

However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work with other brand MHL
devices. Note that this is not a fault of this
Philips display.

8

2. Setting up the monitor

2.4 Bluetooth

Attention

Bluetooth on









Off

(245C5QHAB/245C5QHAW)

What is it?

This Philips display with Bluetooth , you can
transfer music from your mobile phone. It
requires no cables or network connection to
play your audio content over Bluetooth to share
music using Bluetooth on this Philips display.





On

Why do I need it?

We have embraced music on our devices.
There is so much great content on mobile
phone to take advantage but the small volume
doesn’t work well for enjoying the music.
And if you have a call, you can talk through
microphone on the Philips display instead of
mobile phone.

How it works?

Bluetooth function can be selected by simply
pressing the hotkey of the Philips Monitor:

1. On your device, open Bluetooth to start

scanning for other Bluetooth devices.

2. Press hotkey on the front bezel of

display, your monitor pops out "Attention"
as shown below illustrators.

3. Select your Philips monitor on the list to

connect. Now the music on the device can
be played on your Philips display.

Besides of simply press the hotkey, Bluetooth
preferences can be also selected through OSD
menu:

1. Press button.

2. Keep pressing hotkey ▲▼ to select

[Bluetooth]>[Bluetooth]>[On], Then press
"OK" button to make conrmation for your
selection.

Note

1. The source device must be Bluetooth
enabled.

2. This Philips display is Bluetooth CERTIFIED.
The source device must be with Bluetooth
function, however, in case your source
device does not connect or work correctly,
check with your device FAQ or vendor
directly for direction.

3. If output is not smooth during Bluetooth
connection, please adjust the distance
between your device and Philips display.

4. When you open the Bluetooth, the
"Attention" pops out and stay for a few
senconds, that is OK.

5. When playing music, you have a call, Philips
display will stop the music.And you can talk
through microphone on the Philips display.

9

3. Image Optimization

3. Image Optimization

3.1 SmartImage

What is it?

SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

How does it work?

SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.

How to enable SmartImage?

1. Press to launch the SmartImage on
screen display.

2. Keep pressing to toggle among Text,

Ofce, Photo, Movie, Game, Economy and

Off.

3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can

also press "OK" to make conrmation.

There are seven modes to select: Text, Ofce,

Photo, Movie, Game, Economy and Off.

















• Text: Helps improve reading of text
based application like PDF ebooks. By
using a special algorithm which increases
the contrast and boundary sharpness
of text content, the display is optimized
for a stress-free reading by adjusting the
brightness, contrast and color temperature
of the monitor.

• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.

• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.

• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.

• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast

10

3. Image Optimization

moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.

• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.

• Off: No optimization by SmartImage.

3.2 SmartKolor

What is it?

SmartKolor is a special color extension
technology that is able to enhance visual
color range to deliver vivid and rich picture
performance.

Why do I need it?

You want the rich, vibrant images for
experiencing the outstanding photos or videos.

How does it work?

SmartKolor will dynamically enhance color
saturation and extend visual color range to
enrich color quality and performance of your
viewing images. SmartKolor is turned off
automatically; for example, in Text mode or

Ofce mode, where it is not required.

3.3 SmartContrast

What is it?

Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,

readable text for ofce work. By reducing your

monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.

How does it work?

When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.

3.4 Philips SmartControl Premium

The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through ne-tuning resolution, Color calibration,

Clock/Phase adjustments, RGB White point
adjustment, etc.

Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!

11

3. Image Optimization

Installation

• Follow the instruction and complete the
installation.

• You can launch after installation is
completed.

• If you want to launch later, you can either
click the shortcut on desktop or toolbar.

First launch -Wizard

• The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.

• The wizard will guide you through
adjustment your monitor performance step
by step.

• You can go to Plug-in menu to launch
wizard later on as well.

• You can adjust more options without
wizard by Standard pane.

Start with Standard pane

Adjust menu

• Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.

• You can follow the instruction and do the
adjustment.

• Cancel prompts user if you want to cancel
installation.

12

3. Image Optimization

Color menu

• Color Menu allow you to adjust RGB, Black
Level, White Point, Color Calibration, and
SmartImage (Please refer to SmartImage

section).

• You can follow the instruction and do the

adjustment.

• Refer to below table for sub-menu item
base on your input.

• Example for Color Calibration.

13

3. Image Optimization

First Color Calibration Screen

• Previous button is disabled until the second
color screen.

• Next goes to the succeeding target
(6-targets).

• Finally go to File > Presets pane.

• Cancel closes the UI and returns to the

plug in page.

SmartImage

Allows user to change setting for better display
setting based on content.

When Entertainment is set, SmartContrast and
SmartResponse are enabled.

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration
sequence.

3. Quick View loads the before/after images.

4. To return to Color home pane, click the
Cancel button.

5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.

6. Must have patent info in calibration screen.

14

3. Image Optimization

ECO menu

Options menu

Theft Deterrence Pane will only be active when
selecting Theft Deterrence Mode from the
drop-down Plug Ins menu.

• Does not require the display be attached
to a different host to go into Theft
Deterrence mode.

After creating PIN, the Theft Deterrence pane
will indicate Theft Deterrence Enabled and
provide PIN Options button:

• Theft Deterrence Enabled is displayed.

• Disable Theft Deterrence Mode opens

pane screen on next page.

• PIN Options button only available after
user creates PIN, button opens secure PIN
web site.

Options>Preferences - Will only be active
when selecting Preferences from the drop­down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.

To enable Theft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:

• User can enter PIN between 4 and 9 digits
numbers only.

• After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.

• Minimum minutes set to 5. Slider set to 5
by default.

• Displays current preference settings.

• A checked box enables the feature. The

check box is a toggle.

• Enable Context Menu on desktop is

checked (On) by default. Enable Context

menu displays SmartControl Premium
selections for Select Preset and Tune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.

• Enable Task Tray icon is checked (On) by

default. Enable context menu shows the
task tray menu for SmartControl Premium.

15

3. Image Optimization

A right click on the task tray icon displays
the menu options for Help, Technical
Support. Check for Update, About, and Exit.
When Enable task tray menu is disabled,
the task tray icon will only display EXIT.

• Run at Startup is checked (On) by default.

When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when

this box is unchecked (Disabled).

• Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.

Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Premium tabs
are not available.

Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.

On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.

Option>Auto Pivot

• Display the Source instruction pane and
current input source setting.

• On single input displays, this pane will not
be visible.

16

3. Image Optimization

Help menu

Help>User Manual - Will only be active when

selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.

Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.

Context Sensitive menu

The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.

The Context Menu has four entries:

• SmartControl Premium - When selected
the About screen is displayed.

• Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop-down menu.

• Tune Display - Opens the SmartControl
Premium control panel.

• SmartImage - Check current settings: Off,
Office, Photo, Movie, Text, Game, Economy.

Task Tray Menu Enabled

The task tray menu can be displayed by right­clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.

17

3. Image Optimization

The task tray has ve entries:

• Help - Access to User Manual file: Open
User Manual file using the default browser
window.

• Technical Support - Displays the tech
support page.

• Check for Update - Takes the user to
PDI Landing and checks the user’s version
against the most current available.

• About - Displays detailed reference
information: product version, release
information, and product name.

• Exit - Close SmartControl Premium.

To run SmartControl Premium again, either
select SmartControl Premium from Program
menu, double-click the desktop PC icon, or
restart the system.

Task Tray Menu Disabled

When the Task Tray is disabled in the preference
folder, only the Exit selection is available. To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.

Note

All the illustrations in this section are for
reference only. SmartControl software version

might be changed without notication. Please
always check ofcial Portrait website www.

portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.

18

4. Technical Specications

4. Technical Specifications

Picture/Display

Monitor Panel Type AH-IPS LCD
Backlight LED
Panel Size 27" W (68.6 cm)
Aspect Ratio 16:9
Pixel Pitch
Brightness 250 cd/m²
SmartContrast 20,000,000:1

Contrast Ratio (typ.) 1000:1
Response Time (typ.) 14 ms
SmartResponse Time (typ.) 5 ms(GtG)

Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Display Colors 16.7 M
Vertical Refresh Rate 56 Hz - 76 Hz
Horizontal Frequency 30 kHz - 83 kHz
MHL 1080P @ 30Hz
sRGB YES

Connectivity

Signal Input

Input Signal Separate Sync, Sync on Green
Audio Out 275C5QHAB, 275C5QHAW: PC audio-in, Earphone out

Convenience

Built-in speaker 7 W×2 Bluetooth speaker (245C5QHAB, 245C5QHAW)

0.3114(H) mm x 0.3114(V) mm

275C5QSB, 275C5QSW: DVI (Digital), VGA (Analog)
275C5QHAB, 275C5QHAW: VGA(Analog),

HDMI1(Digital,HDCP), HDMI2(Digital,HDCP), MHL-HDMI
(Digital, HDCP)

275C5QSB, 275C5QSW:

User Convenience

OSD Languages

Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 8/7/Vista/XP, Mac OSX, Linux

Stand

Tilt -5 / +20

275C5QHAB, 275C5QHAW:

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean

19

4. Technical Specications

275C5QSB, 275C5QSW:

Power

On Mode 23.80 W (typ.), 26.65 W (max.)
Sleep (Standby) 0.5 W

Off 0.3 W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply

External, 100-240 VAC, 50-60 Hz

275C5QHAB, 275C5QHAW:

Power

On Mode 23.39 W (typ.), 42.78 W (max.)
Sleep (Standby) 0.5 W

Off 0.3 W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240 VAC, 50-60 Hz

Dimension

Product with stand (WxHxD) 613 x 467 x 238 mm

Weight

Product with stand 5.67 kg
Product with packaging 7.31 kg

Operating Condition

Temperature range (operation) 0°C to 40 °C
Temperature range

(Non-operation)

-20°C to 60°C

Relative humidity 20% to 80%
MTBF 30,000 hrs

Environmental

ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Energy Star YES

Compliance and standards

Regulatory Approvals

CE Mark, FCC Class B, CU, SEMKO, TCO Certified, ETL, BSMI,
ISO9241-307, CB, MEPS, SASO, KUCAS, EPA

Cabinet

Color

275C5QSW, 275C5QHAW: White
275C5QSB, 275C5QHAB: Black

Finish Glossy

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net

20

4. Technical Specications

for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the

latest version of leaet.

3. Smart response time is the optimum value from either GtG or GtG (BW) tests.

21

4. Technical Specications

4.1 Resolution & Preset Modes

Maximum Resolution

1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)

Recommended Resolution

1920 x 1080 @ 60 Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720 x 400 70.09

31.47 640 x 480 59.94

35.00 640 x 480 66.67

37.86 640 x 480 72.81

37.50 640 x 480 75.00

37.88 800 x 600 60.32

46.88 800 x 600 75.00

48.36 1024 x 768 60.00

60.02 1024 x 768 75.03

63.89 1280 x 1024 60.02

79.98 1280 x 1024 75.03

55.94 1440 x 900 59.89

70.64 1440 x 900 74.98

65.29 1680 x 1050 59.95

67.50 1920 x 1080 60.00

Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.

22

6. Power Management

5. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

275C5QSB, 275C5QSW:

PowerManagementDenition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Ye s Yes

Sleep

(Standby)

Switch Off OFF - - 0.3 W (typ.) OFF

OFF No No 0.5 W (typ.)

275C5QHAB, 275C5QHAW:

Power Management Denition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Ye s Yes

Sleep

(Standby)

Switch Off OFF - - 0.3 W (typ.) OFF

OFF No No 0.5 W (typ.)

23.80 W (typ.)

26.65 W (max.)

23.39 W (typ.)

42.78 W (max.)

White

White

(blink)

White

White

(blink)

The following setup is used to measure power
consumption on this monitor.

• Native resolution: 1920 x 1080

• Contrast: 50%

• Brightness: 250 nits

• Color temperature: 6500k with full white

pattern

Note
This data is subject to change without notice.

23

6. Regulatory Infomation

6. Regulatory Information

Congratulations!

This product is designed for both you and the

planet!

TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products

reecting environmental, social and economic

responsibility.

TCO Certied is a third party veried program,

where every product model is tested by an
accredited impartial test laboratory. TCO

Certied represents one of the toughest
certications for ICT products worldwide.

Some of the Usability features of TCO

CertiedDisplays:

• Visual Ergonomics for image quality

is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics

• Products are tested according to rigorous

safety standards at impartial laboratories

• Electric and magnetic fields emissions as

low as normal household background levels

• Workload ergonomics to ensure a good

physical environment

Some of the Environmental features of TCO

CertiedDisplays:

• Production facilities have an Environmental

Management System (EMAS or ISO 14001)

• Low energy consumption to minimize

climate impact

• Restrictions on Chlorinated and

Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,

mercury and lead (RoHS compliance)

• Both product and product packaging is

prepared for recycling

• The brand owner offers take-back options

Corporate Social Responsibility

• The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.

The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s

TCO has been involved in inuencing the

development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.

For displays with glossy bezels, the user should
consider the placement of the display as the

bezel may cause disturbing reections from

surrounding light and bright surfaces.

For more information, please visit:
www.tcodevelopment.com

Technology for you and the planet

(Only for selective models)

24

6. Regulatory Infomation

Lead-free Product

Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical

and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.

EPEAT

(www.epeat.net)

The EPEAT (Electronic
Product Environmental

Assessment Tool) program

evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.

EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.

BenetsofEPEAT

Reduce use of primary materials
Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet

ENERGY STAR’s energy efciency specications,

means that these products will consume less
energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following
standards

• EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of

Information Technology Equipment).

• EN55022:2010(Radio Disturbance

requirement of Information Technology

Equipment).

• EN55024:2010 (Immunity requirement of
Information Technology Equipment).

• EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions

of directives applicable.

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No.

1275/2008 Implementing Directive
for Standby and Off mode power

consumption)

And is produced by a manufacturing
organization on ISO9000 level.

• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test

methods for electronic visual displays).

• GS EK1-2000:2011 (GS mark requirement).

• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).

• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).

• TCO CERTIFIED (Requirement for

Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish

Confederation of Professional Employees)

for TCO versions.

25

6. Regulatory Infomation

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®

guidelines for energy efciency.

Note
We recommend you switch off the monitor
when it is not in use for a long time.

Federal Communications Commission (FCC)
Notice (U.S. Only)

This equipment has been tested and found

to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on

a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

Changes or modications not expressly

approved by the party responsible for
compliance could void the user's authority
to operate the equipment.

Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.

To prevent damage which may result in re or

shock hazard, do not expose this appliance to
rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked
with FCC Logo,

United States Only

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any

interference received, including interference that
may cause undesired operation.

Commission Federale de la Communication
(FCC Declaration)

Cet équipement a été testé et déclaré

conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.

CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.

26

6. Regulatory Infomation

Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:

• Réorienter ou déplacer l’antenne de

réception.

• Augmenter la distance entre l’équipement

et le récepteur.

• Brancher l’équipement sur un autre circuit

que celui utilisé par le récepteur.

• Demander l’aide du marchand ou d’un

technicien chevronné en radio/télévision.

Toutes modications n'ayant pas reçu

l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.

N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

EN 55022 Compliance (Czech Republic Only)

PolishCenterforTestingandCertication

Notice

The equipment should draw power from a
socket with an attached protection circuit (a

three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)

should have the same power supply source.

The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a

nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.

A protection mark "B" conrms that the

equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.

27

6. Regulatory Infomation

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.

Auf der Rückwand des Gerätes bendet sich

ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage

III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß

1. Reparaturen nur durch Fachpersonal
durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu

geringem Zeichenkontrast wären die Folge).

Der arbeitsplatzbezogene Schalldruckpegel

nach DIN 45 635 beträgt 70dB (A) oder

weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

28

6. Regulatory Infomation

EU Energy Label

The European Energy Label informs you on

the energy efciency class of this product.
The greener the energy efciency class of this

product is the lower the energy it consumes.

On the label, you can nd the energy efciency

class, the average power consumption of
this product in use and the average energy
consumption for 1 year.

China RoHS

The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.

中国电子信息产品污染控制标识要求(中国

RoHS

法规标示要求)产品中有毒有害物质或

元素的名称及含量

部件名称

外壳

液晶显示屏/灯管

电路板组件

电源适配线

电源线/连接线

*:

电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电
路、连接器等。

O:

表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品
中有毒有害物质的限量要求标准》规定的限量要求以下。

X:

表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信
息产品中有毒有害物质的限量要求标准》规定的限量要求；但是上表中打

“X”

的部件，符合欧盟

铅

(Pb)汞 (Hg)镉 (Cd)

O

X

*

X O O O O O

X O O O O O

X O O O O O

有毒有害物质或元素

六价铬

多溴联苯

(Cr6+)

(PBB)

O O O O O

O O O O O

RoHS

法规要求（属于豁免的部分）。

多溴二苯醚

(PBDE)

Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.

环保使用期限

此标识指期限(十年),电子信息产品中含有的有
毒有害物质或元素在正常使用的条件下不会发生
外泄或突变,电子信息产品用户使用该电子信息
产品不会对环境造成严重污染或对其人身、财产
造成严重损害的期限。

《废弃电器电子产品回收处理管理条例》提示性
说明

为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。

29

6. Regulatory Infomation

VCCI-B

この装置は、クラスB情報技術装置です。
この装置は、家庭環境で使用することを目
的としていますが、この装置がラジオやテ
レビジョン受信機に近接して使用される
と、受信障害を引き起こすことがありま
す。
取扱説明書に従って正しい取り扱いをし
て下さい。

粗分類

前面ベゼル O O

背面カバー O O

スタンド

LCDパネル

PCBA

ケーブル&ワイヤ

リモコン

*：PCBAはベア印刷回路基板、で構成され、はんだ付けおよび抵抗器、コンデ
ンサ、アレー、コネクタ、チップなど、その表面実装エレメントで構成されま
す。
注1: 「O」は、計算される物質の含有率が参照含有率を超えていないことを示
します。
注2: 「適用除外」項目は、特定の化学物質がJIS C 0950の規格により適用除外
とされた項目に対応することを意味します。
JIS C 0950

Pb Hg Cd Cr6+ PBBs PBDEs

O O O O O O

適用除

WLED

外の

適用除外の適用除

CCFL

適用除

外の

適用除

外の

適用除

外の

化学物質表

O O O O

O O O O

O O O O O

O O O O

外の

O O O O O

O O O O O

O O O O O

30

7. Customer care and warranty

7. Customer care and

subpixel

pixel

warranty

7.1 Philips’ Flat Panel Monitors Pixel

Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in at panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains

the different types of pixel defects and denes

acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

31

7. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be

more noticeable, Philips also species tolerances

for the proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,

a TFT Monitor panel in a Philips at panel

monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and

compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per : 2008-11-13.

32

7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional suppor t requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone]

Belgium Ecare [phone]

Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm

Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

France Mainteq [phone]

Germany RTS [phone]

Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm

Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

Italy Anovo Italy [phone]

Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm

Netherlands Ecare [phone]

Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm

Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm

Spain Mainteq [phone]

Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm

Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm

United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

0.07 Mon to Fri : 9am - 6pm

€

0.06 Mon to Fri : 9am - 6pm

€

0.09 Mon to Fri : 9am - 6pm

€

0.09 Mon to Fri : 9am - 6pm

€

0.08 Mon to Fri : 9am - 6pm

€

0.10 Mon to Fri : 9am - 6pm

€

0.10 Mon to Fri : 9am - 6pm

€

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

Contact Information for NORTH AMERICA :

Country Call center Consumer care number

U.S.A. EPI-e-center [phone]

Canada EPI-e-center [phone]

33

7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

Belarus NA IBA

[phone]
[phone]

Bulgaria NA LAN Ser vice [phone]

Croatia NA

MR Service Ltd [phone]

Czech Rep. NA Asupport 420 272 188 300

Estonia NA FUJITSU

[phone](General)
[phone](workshop)

Georgia NA Esabi [phone]

[phone](General)

Hungary NA Profi Ser vice

[phone](For AOC&Philips
only)

Kazakhstan NA Classic Service I.I.c. [phone]

Latvia

Lithuania

NA

ServiceNet LV

NA UAB Servicenet

[phone]
[phone]

[phone](general)
[phone] (for Philips)

Macedonia NA AMC [phone]

Moldova NA Comel [phone]

Romania

NA Skin [phone]

Russia NA CPS [phone]

Serbia&Montenegro NA Kim Tec d.o.o. [phone]

Slovakia NA Datalan Service [phone]

Slovenia NA PC H.and [phone]

the republic of Belarus NA ServiceBy + 375 17 284 0203

Turkey NA Tecpro [phone]

Ukraine NA Topaz [phone]

Ukraine NA Comel [phone]

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil

Argentina 0800 3330 856

Vermont

0800-7254101

34

7. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm

New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm

Hong Kong
Macau

India REDINGTON INDIA LTD

Indonesia

Korea Alphascan Displays, Inc 1661-5003

Malaysia R-Logic Sdn Bhd [phone]

Pakistan TVONICS Pakistan [phone] Sun.~Thu. 10:00am-6:00pm

Singapore

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

South Africa Computer Repair Technologies 011 262 3586 Mon.~Fri. 8:00am~05:00pm

Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00

Vietnam

Philippines

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Uzbekistan

Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

Japan

Company: Smart Pixels
Technology Ltd.

PT. CORMIC SERVISINDO
PERKASA

Philips Electronics Singapore
Pte Ltd (Philips Consumer Care
Center)

Axis Computer System Co.,
Ltd.

FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch

EA Global Supply Chain
Solutions ,Inc.

Firebird service centre [phone] Sun.~Thu. 09:00 - 18:00

Soniko Plus Private Enterprise
Ltd

フィリップスモニター・サ
ポ ートセンター

Hong Kong:
Tel: [phone]
Macau:Tel: [phone]

Tel: [phone]
SMS: PHILIPS to 56677

[phone] (Customer
Hotline)
[phone] (Customer
Hotline)

(65) 6882 3966

[phone] Mon.~Fri. 8:30am~05:30pm

[phone] Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

[phone] Mon.~Fri. 09:00 - 18:00

0120-060-530

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:00-12:00, 13:30­17:30,Sat. 8:00-12:00

Mon.~Fri. 10:00 - 17:00

35

8. Troubleshooting & FAQs

8. Troubleshooting & FAQs

Note
The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

8.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.

• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

• Make sure the monitor cable is properly
connected to your computer. (Also refer to

the Quick Star t Guide).

• Check to see if the monitor cable has bent

pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power

source immediately for safety

• Contact with Philips customer service
representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto”
function in OSD Main Controls.

• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly
securely connected to the graphics board
or PC.

Verticalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

36

8. Troubleshooting & FAQs

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your monitor
unattended.

• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is
disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

8.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a

different one and the SmartControl
Premium becomes un-usable, what do
I do?

Ans.: Restart your PC and see if

SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.

Q2. The SmartControl Premium functions

worked well before, but it does not
work anymore, what can I do?

Ans.: If the following actions were executed,

the monitor driver may need to be re­installed.

• Changed video graphic adapter to another
one

• Updated video driver

• Activities on OS, such as service pack or

patch

• Run Windows Update and updated
monitor and/or video driver

• Windows was booted with the monitor
power off or disconnected.

• To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.

• If you see “Plug and Play Monitor” shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.

37

8. Troubleshooting & FAQs

Q3. After installing SmartControl Premium,

when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?

Ans.: It might be your graphic adaptor is not

compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.

Q4. When I click on Product Information,

only partial information is shown, what
happened?

Ans.: It might be your graphic card adaptor

driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.

Attention

Theft Deterence is Enabled

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.: Philips Service center has a right to

ask for legitimate identication and

authorization, in order to establish
ownership of the monitor.

8.3 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot
display this video mode'?

Ans.: Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to
the monitor that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.

• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.

• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.

• Turn on your monitor and then turn on
your PC.

Q2: What is the recommended refresh

rate for LCD monitor?

Ans.: Recommended refresh rate in LCD

monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.

Q3: Whatarethe.infand.icmlesonthe

CD-ROM? How do I install the drivers
(.inf and .icm)?

Ans.: These are the driver les for your

monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor

drivers (.inf and .icm les) or a driver
disk when you rst install your monitor.

Follow the instructions to insert the (

38

8. Troubleshooting & FAQs

companion CD-ROM) included in this

package. Monitor drivers (.inf and .icm

les) will be installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and

monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".

Q5: What if I get lost when I am making

monitor adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory
settings.

Q6: Is the LCD screen resistant to

scratches?

Ans.: In general it is recommended that

the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q8: Can I change the color setting of my

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures,

• Press "OK" to show the OSD (On Screen

Display) menu

• Press "Down Arrow" to select the option

"Color" then press "OK" to enter color
setting, there are three settings as below.

1. Color Temperature; The six settings are

5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".

2. sRGB; this is a standard setting for

ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,

etc)

3. User Dene; the user can choose his/

her preference color setting by adjusting
red, green blue color.

Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of

absolute scale, (degrees Kelvin). Lower Kevin

temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any

PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.

Q10: Are Philips LCD monitors Plug-and-

Play?

Ans.: Yes, the monitors are Plug-and-Play

compatible with Windows 8/7/Vista/XP/
NT, Mac OSX, Linux

Q11: What is Image Sticking, or Image Burn-

in, or After Image, or Ghost Image in
LCD panels?

Ans.: Uninterrupted display of still or static

images over an extended period

39

8. Troubleshooting & FAQs

may cause "burn in", also known as

Attention

No video input(MHL-HDMI)

"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.: Your LCD monitor works best at its

native resolution of 1920 x 1080 @
60 Hz. For best display, please use this
resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10 seconds to

unlock/lock the hot key, by doing so,
your monitor pops out “Attention” to
show the unlock/lock status as shown
below illustrators.

Attention

Monitor controls locked

Attention

Monitor control unlocked

8.4 MHL FAQs

Q1: I cannot see my mobile device image on

the monitor screen

Ans.:

• Please check if your mobile device is MHL
certified.

• You also need to have a MHL certified
cable to connect the devices.

• Make sure that you have connected to the
MHL-HDMI port, and that correct input
is selected on the Monitor via the input

selector (front bezel or OSD)

• The product is officially MHL-certified.

As this monitor is a passive display, if you
encounter any unexpected troubles when
using the MHL input, please refer to the
mobile device’s user manual or contact the
manufacturer of the mobile device.

• Make sure your mobile device has not
entered standby (sleep) mode. If it has,

then you will see a notification message on
the display. Once the mobile device wakes
up, the monitor’s display will wake and
show the images. You may need to make
sure that the correct input is selected if in
between you have used or connected any
other device

Q2. Why is the image on the monitor display

of poor quality? My mobile device looks
far better.

Ans.:

• The MHL standard defines fixed
1080p@30hz for output, and input. This
monitor complies with this standard.

• The image quality depends on the quality
of the original contents. If the content is of

high resolution (example HD or 1080p),

then it will appear in HD or 1080p on this

40

8. Troubleshooting & FAQs

monitor display. If the original content is in

low resolution (example QVGA) it may

look good on the mobile device due to
its small screen size, but will look to be of
lower quality on the large screen monitor
display.

Q3. I cannot hear sound from the monitor

display.

Ans.:

• Make sure your monitor display has built­in speakers and the volume is turned on
the monitor side, and also on the mobile
device side. You may also want to use
optional headphones.

• If your monitor display does not have
in built speakers, then you can connect
optional headphones to the output on the
monitor. Please ensure that the volume is
turned on the monitor side, and also on
the mobile device side.

For further information or FAQ, please visit

ofcialwebsiteofMHLorg:

http://www.mhlconsortium.org

Q3: Do I need any cables to enable the

Bluetooth on this Philips display?

Ans.: No, to enable the Bluetooth function, it

does not require cables to transfer your
music to this Philips display.

8.5 Bluetooth FAQs

Q1: My device doesn’t have Bluetooth; can

I use Bluetooth on this Philips display?

Ans.: This Philips display receives the signal

via Bluetooth technology. To enjoy this
Bluetooth function, your source device

has to be certied for Bluetooth.

Q2: My devices are with Bluetooth, why

can I not use Bluetooth on the Philips
display?

Ans.: In case your source device does not

connect or work correctly, check with
your device FAQ or vendor directly for
direction. Note that this is not a fault of
this Philips display.

41

© 2014 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specicationsaresubjecttochangewithoutnotice.

Version: M5275CE1T