Philips 243V5LSB, 243V5LHSB, 243V5LAB, 243V5LSW, 243V5LHAB User Manual

www.philips.com/welcome

243V5

EN User manual 1

Customer care and warranty 27
Troubleshooting & FAQs 32

Table of Contents

1. Important ................................................1

1.1 Safety precautions and maintenance ...1

1.2 Notational Descriptions .............................2

1.3 Disposal of product and packing

material ................................................................3

2. Setting up the monitor .........................4

2.1 Installation ...........................................................4

2.2 Operating the monitor ...............................6

2.3 Remove Base Stand and Base .................8

3. Image Optimization .............................10

3.1 SmartContrast ..............................................10

3.2 Philips SmartControl Lite .......................10

4. Technical Specifications ......................17

4.1 Resolution & Preset Modes...................19

5. Power Management ............................20

6. Regulatory Information ......................21

7. Customer care and warrant .............27

7.1 Philips’ Flat Panel Monitors Pixel

Defect Policy ..................................................27

7.2 Customer Care & Warranty .................29

8. Troubleshooting & FAQs ...................32

8.1 Troubleshooting ...........................................32

8.2 General FAQs ...............................................33

1

1

. Importan

t

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and mainte­nance

Warnings

Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

 Please Keep the monitor out of direct

sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

 Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

 Do not block the ventilation holes on the

cabinet.

 When positioning the monitor, make sure

the power plug and outlet are easily ac­cessible.

 If turning off the monitor by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

 Please use approved power cord provided

by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)

 Do not subject the monitor to severe

vibration or high impact conditions during
operation.

 Do not knock or drop the monitor during

operation or transportation.

Maintenance

 To protect your monitor from possible

damage, do not put excessive pressure on
the LCD panel. When moving your moni­tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.

 Unplug the monitor if you are not going to

use it for an extensive period of time.

 Unplug the monitor if you need to clean it

with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

 To avoid the risk of shock or permanent

damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

 If your monitor gets wet, wipe it with dry

cloth as soon as possible.

 If foreign substance or water gets in your

monitor, please turn the power off immedi­ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.

 Do not store or use the monitor in loca-

tions exposed to heat, direct sunlight or
extreme cold.

 In order to maintain the best performance

of your monitor and use it for a longer life­time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.

2

1

. Importan

t

 Temper ature: 0 -40°C 32-95°F

 Humidity: 20-80% RH

Important information for Burn-in/Ghost
image

 Always activate a moving screen saver

program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your moni­tor will display unchanging static content.
Uninterrupted display of still or static im­ages over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
"Burn-in", "after-imaging", or "ghost imag­ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.

Warning

Failure to activate a screen saver, or a periodic
screen refresh application may result in severe”
burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Service

 The casing cover should be opened only

by qualified service personnel.

 If there is any need for any document for

repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")

 For transportation information, please

refer to "Technical Specifications".

 Do not leave your monitor in a car/trunk

under direct sun light.

Note

Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note

This icon indicates important information and
tips that help you make better use of your
computer system.

Caution

This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning

This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.

3

1

. Importan

t

1.3 Disposal of product and packing
material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling program
please visit

http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page

4

2. Setting up the monito

r

Install base stand

1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.

2. Attach the base column with the monitor
until it clicks into position.

3. Hold the monitor base stand with both
hands and firmly insert the base stand into
the base column.

2. Setting up the monitor

2.1 Installation

Package contents

VGA

Audio (optional)

Power

243V5

Register your product and get support at

www.philips.com/welcome

Quick

Start

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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.

Monitor drivers
SmartControl software

User’s Manual

使用

前请阅读使用说明

保留备用

5

2. Setting up the monito

r

Connecting to your PC

243V5LSB(Analog only)

1

1

4

4

7

243V5LSB/243V5LSW

3

1

1

4

4

7

3

243V5LHSB

7

243V5LAB

6

5

7

5

243V5LHAB

6

5

7

5

1

AC power input

2

HDMI input

3

DVI-D input

4

VGA input

5

Audio input

6

Earphone jack

7

Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back of
the monitor firmly.

2. Turn off your computer and unplug its
power cable.

3. Connect the monitor signal cable to the
video connector on the back of your
computer.

4. Plug the power cord of your computer and
your monitor into a nearby outlet.

5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.

6

2. Setting up the monito

r

2.2 Operating the monitor

Front view product description

Model 243V5LAB/243V5LHAB

5

62347

Model 243V5LSB/243V5LSW/243V5LHSB

5

62347

Switch monitor’s power ON and
OFF.

Access the OSD menu

.

Confirm the OSD adjustment.
Return to previous OSD level.
Adjust the brightness level.
Adjust the OSD menu.

Adjust the speaker volume.

Change display format.

Automatically adjust the monitor.

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:

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2. Setting up the monito

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Basic and simple instruction on the control
keys

In the OSD shown above, you can press

buttons at the front bezel of the monitor
to move the cursor, and press OK button to
confirm the choice or change.

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

Main menu Sub menu

Picture

Wide Screen, 4:3

0~100

0~100

0~100

Picture Format

Brightness

Contrast

OSD Settings

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

Horizontal

Vertical

Transparency

OSD Time Out

Setup

0~100

On, Off

Yes, No

0~100

0~100

0~100

H. Position

Auto

V. Position

Phase

Clock

Resolution
Notification

Reset

Information

Language

Color

6500K, 9300K

Red: 0~100
Green: 0~100
Blue: 0~100

Color Temperature
sRGB

User Define

Audio

On, Off

Volume

Mute

(available for
selective models)

VGA

HDMI (available for selective models)

Input

On, OffSmartContrast

DVI (available for selective models)

On, Off

OverScan

Audio In, HDMI

Audio Source

English, Deutsch, Español, ǼȜȜȘȞȚțȒFrançais, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Ɋɭɫɫɤɢɣ, Svenska, Suomi, Türkçe, Čeština,

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8

2. Setting up the monito

r

Resolution notification

This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.

Physical Function

Tilt

2.3 Remove Base Stand and Base

Remove the Base Stand

Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.

1. Place the monitor face down on a smooth
surface, taking care to avoid scratching or
damaging the screen.

2. Press the locking clips to detach the base
stand away from the base column.

1

3. Press the release button to detach the base
column.

2

9

2. Setting up the monito

r

Note

This monitor accepts a 100mm × 100mm
mounting interface.

Caution

For use only with UL Listed Wall Mount Bracket
with minimum weight/load 3.5Kg

100mm

100mm

10

. Image Optimization

3.2 Philips SmartControl Lite

The new SmartControl Lite software by Philips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through fine­tuning resolution, Color calibration,

Clock/Phase

adjustments, RGB White point adjustment, etc.

Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!

Installation

v Follow the instruction and complete the

installation.

v You can launch after installation is

completed.

v If you want to launch later, you can either

click the shortcut on desktop or toolbar.

First launch -Wizard

v The first time after installation of

SmartControl Lite, it will automatically go
to Wizard for first time launch.

v The wizard will guide you through adjusting

your monitor performance step by step.

v You can go to Plug-in menu to launch

wizard later on as well.

v You can adjust more options without

wizard by Standard pane.

3. Image Optimization

3.1 SmartContrast

What is it?

A unique technology that dynamically analyzes
displayed content and automatically optimizes
an LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.

How does it work?

When you activate SmartContrast, it will
analyse the content you are displaying in real
time to adjust colors and control backlight
intensity. This function will dynamically enhance
contrast for a great entertainment experience
when viewing videos or playing games.

11

. Image Optimization

Start with Standard pane:

Adjust menu:

v Adjust Menu allow you to adjust Brightness,

Contrast, Focus, Position and Resolution.

v You can follow the instruction and do the

adjustment.

v Cancel prompts user if you want to cancel

installation.

12

. Image Optimization

Color menu:

v Color Menu allow you to adjust RGB, Black

Level, White Point, and Color Calibration.

v You can follow the instruction and do the

adjustment.

v Refer to below table for sub-menu item

base on your input.

v Example for Color Calibration:

13

. Image Optimization

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration

sequence.

3. Quick View loads the before/after images.

4. To return to Color home pane, click the

Cancel button.

5. Enable color calibration - by default is on.

If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.

6. Must have patent info in calibration screen.

First color Calibration Screen:

v Previous button is disabled until the second

color screen.

v Next goes to the succeeding target

(6-targets).

v Final next goes File>Presets pane.

v Cancel closes the UI and returns to the

plug in page.

Options>Preferences - Will only be active
when selecting Preferences from the drop­down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.

v Displays current preference settings.
v A checked box enables the feature. The

check box is a toggle.

v Enable Context Menu on desktop is

checked (On) by default. Enable Context
menu displays SmartControl Lite selections
for Select Preset and Tune Display in the
desktop right-click context menu. Disabled
removes SmartControl Lite from the right
click context menu.

v Enable Task Tray icon is checked (On) by

default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help, Technical Support,
Check for Upgrade, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.

v Run at Startup is checked (On) by default.

When disabled, SmartControl Lite will not
launch at start or be in the task tray. The
only way to launch SmartControl Lite is
either from the desktop short cut or from

14

. Image Optimization

the program file. Any preset set to run
at startup will not load when this box is
unchecked (Disabled).

v Enable transparency mode (Windows 7,

Vista, XP). Default is 0% Opaque.

Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Lite tabs are
not available.

v Display the Source instruction pane and

current input source setting.

v On single input displays, this pane will not

be visible.

Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.

On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.

Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.

Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of

15

. Image Optimization

DDC/CI, only the Help and Options tabs are
available.

Context Sensitive menu

The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.

The Context Menu has three entries:

v SmartControl Lite - When selected the

About Screen is displayed.

v Select Preset - Provides a hierarchical

menu of saved presets for immediate use.
A check mark shows the currently selected

preset. Factory Preset can also be called
from the drop down menu.

v Tune Display - Opens the SmartControl

Lite control panel.

Task Tray Menu Enabled

The task tray menu can be displayed by right­clicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.

The task tray has five entries:

v Help - Access to User Manual file: Open

User Manual file using the default browser
window.

v Technical Support - displays the tech

support page.

v Check for Update - takes the user to PDI

Landing and checks the user’s version
against the most current available.

v About - Displays detailed reference

information: product version, release

information, and product name.
v Exit - Close SmartControl Lite.
To run SmartControl Lite again either select

SmartControl Lite from Program menu, double­click the desktop PC icon or restart the system.

16

. Image Optimization

Task Tray Menu Disabled

When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.

Note

All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notification. Please
always check official Portrait website www.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.

17

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4. Technical Specifications

Picture/Display

Monitor Panel Type TFT-LCD
Backlight LED
Panel Size 23.6" W (59.9 cm)
Aspect Ratio 16:9
Pixel Pitch 0.272 × 0.272 mm
Brightness 250 cd/m²
SmartContrast 10,000,000:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 5ms
Optimum Resolution 1920 × 1080 @ 60Hz
Viewing Angle 170° (H) / 160° (V) @ C/R > 10
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES

Connectivity

Signal Input

DVI (Digital, optional), VGA (Analog),

HDMI(243V5LHAB/243V5LHSB)
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in, headphone out (243V5LHAB/243V5LAB)

Convenience

Built-in speakers 1.5 W × 2 (243V5LHAB/243V5LAB)

User Convenience

243V5LSB/243V5LSW/243V5LHSB:

243V5LAB/243V5LHAB:

OSD Languages

English, French, German, Spanish, Italian, Russian,

Simplified Chinese, Portuguese, Turkish, Dutch, Swedish, Finnish,

Polish, Czech, Korean, Japanese, Hungarian, Ukraine, Brazil

Portuguese, Greek, Traditional Chinese
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 8/7/Vista/XP, Mac OSX, Linux

Stand

Tilt -5 / +20

243V5LAB/243V5LSB/243V5LSW/243V5LSB(Analog only)

Power

On Mode

243V5LAB: 22.4 W (typ.), 29.6W (max.)

243V5LSB/243V5LSW: 21.89 W (typ.), 22.93W (max.)

243V5LSB(Analog only): 22.31 W (typ.), 24.72W (max.)
Sleep (Standby) 0.5W

18

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Off 0.5W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz

243V5LHAB/243V5LHSB

Power

On Mode

243V5LHAB: 22.89 W (typ.), 31.25W (max.)

243V5LHSB: 23.05 W (typ.), 25.49W (max.)
Sleep (Standby) 0.5W
Off 0.3W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz

Dimension

Product with stand (W×H×D) 551× 420 × 220 mm
Product without stand

(W×H×D)

551 × 344 × 52 mm

Weigh t

Product with stand 3.66kg
Product without stand 3.22kg
Product with packaging 6.14kg

Operating Condition

Temperature range (operation) 0°C to 40 °C
Temperature range

(Non-operation)

-20°C to 60°C

Relative humidity 20% to 80%
MTBF 30,000hrs

Environmental

ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES

Compliance and standards

Regulatory Approvals

CE Mark, FCC Class B, SEMKO, TCO Certified, ETL, ISO9241­307, BSMI, PSB, C-Tick, UKRAINIAN, EPA

Cabinet

Color Black/White
Finish Texture

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.

19

7HFKQLFDO6SHFLÀFDWLRQ

V

4.1 Resolution & Preset Modes

Maximum Resolution

1920 × 1080 @ 60 Hz (analog input)
1920 × 1080 @ 60 Hz (digital input)

Recommended Resolution

1920 × 1080 @ 60 Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720 × 400 70.09

31.47 640 × 480 59.94

35.00 640 × 480 66.67

37.86 640 × 480 72.81

37.50 640 × 480 75.00

37.88 800 × 600 60.32

46.88 800 × 600 75.00

48.36 1024 × 768 60.00

60.02 1024 × 768 75.03

44.77 1280 × 720 59.86

63.89 1280 × 1024 60.02

79.98 1280 × 1024 75.03

55.94 1440 × 900 59.89

70.64 1440 × 900 74.98

65.29 1680 × 1050 59.95

67.50 1920 × 1080 60.00

Note

Please notice that your display works best at
native resolution of 1920 × 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.

20

. Power Managemen

t

5. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

243V5LSB(Analog only):

Power Management Definition

VESA
Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

22.31 W (typ.)

24.72W (max.)

White

Sleep

(Standby)

OFF No No 0.5W (typ.)

White
(blink)

Switch Off OFF - - 0.5W (typ.) OFF

243V5LSB/243V5LSW:

Power Management Definition

VESA
Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

21.89 W (typ.)

22.93W (max.)

White

Sleep

(Standby)

OFF No No 0.5W (typ.)

White
(blink)

Switch Off OFF - - 0.5W (typ.) OFF

243V5LAB:

Power Management Definition

VESA
Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

22.4W (typ.)

29.6W (max.)

White

Sleep

(Standby)

OFF No No 0.5W (typ.)

White
(blink)

Switch Off OFF - - 0.5W (typ.) OFF

243V5LHAB:

Power Management Definition

VESA
Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

22.89W (typ.)

31.25W (max.)

White

Sleep

(Standby)

OFF No No 0.5W (typ.)

White
(blink)

Switch Off OFF - - 0.3W (typ.) OFF

243V5LHSB:

Power Management Definition

VESA
Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

23.05W (typ.)

25.49W (max.)

White

Sleep

(Standby)

OFF No No 0.5W (typ.)

White
(blink)

Switch Off OFF - - 0.3W (typ.) OFF

The following setup is used to measure power

consumption on this monitor.

v Native resolution: 1920 × 1080
v Contrast: 50%
v Brightness: 250 nits or 200 nits
v Color temperature: 6500k with full white

pattern

Note

This data is subject to change without notice.

21

. Regulatory Infomatio

n

6. Regulatory Information

Lead-free Product

Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical

and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.

Congratulations!

This product is TCO Certified-for Sustainable IT

TCO Certified is an international third party

sustainability certification for IT
products. TCO Certified ensures that

the manufacture, use and recycling
of IT products reflect environmental, social and
economic responsibility. Every TCO Certified
product model is verified by an accredited
independent test laboratory.
This product has been verified to meet all the
criteria in TCO Certified, including:

Corporate Social Responsibility

Socially responsible production - working
conditions and labor law in manufacturing
country

Energy Efficiency

Energy efficiency of product and power supply.
Energy Star compliant, where applicable

Environmental Management System

Manufacturer must be certified according to
either ISO 14001 or EMAS

Minimization of Hazardous Substances

Limits on cadmium, mercury, lead & hexavalent
chromium including requirements for mercury­free products, halogenated substances and
hazardous flame retardants

Design for Recycling

Coding of plastics for easy recycling. Limit on
the number of different plastics used.

Product Lifetime, Product Take Back

Minimum one-year product warranty. Minimum
three-year availability of spare parts. Product
takeback

Packaging

Limits on hazardous substances in product
packaging. Packaging prepared for recycling

Ergonomic, User-centered design

Visual ergonomics in products with a display.
Adjustability for user comfort (displays,
headsets) Acoustic performance – protection
against sound spikes (headsets) and fan noise
(projectors, computers) Ergonomically designed
keyboard (notebooks)

Electrical Safety, minimal electro-magnetic
Emissions Third Party Testing

All certified product models have been tested
in an independent, accredited laboratory.

A detailed criteria set is available for download
at www.tcodevelopment.com, where you can
also find a searchable database of all TCO
Certified IT products.

TCO Development, the organization behind
TCO Certified, has been an international
driver in the field of Sustainable IT for 20 years.
Criteria in TCO Certified are developed in
collaboration with scientists, experts, users
and manufacturers. Organizations around
the world rely on TCO Certified as a tool to
help them reach their sustainable IT goals. We
are owned by TCO, a non-profit organization
representing office workers. TCO Development
is headquartered in Stockholm, Sweden, with
regional presence in North America and Asia.

TCO Certified Document for Displays version.

2.3.

"For displays with glossy bezels the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces."

22

. Regulatory Infomatio

n

For more information, please visit
www.tcodevelopment.com

Technology for you and the planet

(Only for selective models)

EPEAT

(www.epeat.net)

The EPEAT (Electronic
Product Environmental
Assessment Tool) program

evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.

EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.

Benefits of EPEAT

Reduce use of primary materials
Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following
standards

v EN60950-1:2006+A11:2009+A1:20

10+A12:2011 (Safety requirement of
Information Technology Equipment).

v EN55022:2010 (Radio Disturbance

requirement of Information Technology
Equipment).

v EN55024:2010 (Immunity requirement of

Information Technology Equipment).

v EN61000-3-2:2006 +A1:2009+A2:2009

(Limits for Harmonic Current Emission).

v EN61000-3-3:2008 (Limitation of Voltage

Fluctuation and Flicker) following provisions
of directives applicable.

v 2006/95/EC (Low Voltage Directive).
v 2004/108/EC (EMC Directive).
v 2009/125/EC (ErP, Energy-related Product

Directive, EC No. 1275/2008 and 642/2009

Implementing)
v 2011/65/EU (RoHS Directive)
And is produced by a manufacturing

organization on ISO9000 level.

The product also comply with the following
standards

v ISO9241-307:2008 (Ergonomic

requirement, Analysis and compliance test

methods for electronic visual displays).

v GS EK1-2000:2013 (GS mark requirement).
v prEN50279:1998 (Low Frequency Electric

and Magnetic fields for Visual Display).
v MPR-II (MPR:1990:8/1990:10 Low

Frequency Electric and Magnetic fields).
v TCO CERTIFIED (Requirement for

Environment Labeling of Ergonomics,

Energy, Ecology and Emission, TCO: Swedish

Confederation of Professional Employees)

for TCO versions.

23

. Regulatory Infomatio

n

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR

®

Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.

Note
We recommend you switch off the monitor
when it is not in use for a long time.

Federal Communications Commission (FCC)
Notice (U.S. Only)

This equipment has been tested and found

to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:

v Reorient or relocate the receiving antenna.
v Increase the separation between the

equipment and receiver.

v Connect the equipment into an outlet on

a circuit different from that to which the
receiver is connected.

v Consult the dealer or an experienced

radio/TV technician for help.

Changes or modifications not expressly

approved by the party responsible for
compliance could void the user's authority
to operate the equipment.

Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.

To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked
with FCC Logo,

United States Only

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

Commission Federale de la Communication
(FCC Declaration)

Cet équipement a été testé et déclaré

conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.

CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.

24

. Regulatory Infomatio

n

Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:

v Réorienter ou déplacer l’antenne de

réception.

v Augmenter la distance entre l’équipement

et le récepteur.

v Brancher l’équipement sur un autre circuit

que celui utilisé par le récepteur.

v Demander l’aide du marchand ou d’un

technicien chevronné en radio/télévision.

Toutes modifications n'ayant pas reçu

l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.

N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

EN 55022 Compliance (Czech Republic Only)

Polish Center for Testing and Certification
Notice

The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.

The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.

A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.

25

. Regulatory Infomatio

n

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.

Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage

,,,i$EVGHU5ÜQWJHQYHURUGQXQJHUIâOOWVLQG

Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß

1. Reparaturen nur durch Fachpersonal
durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

26

. Regulatory Infomatio

n

China RoHS

The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.

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ġ

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《废弃电器电子产品回收处理管理条例》提示性
说明

为了更好地关爱及保护地球，当用户不再需要此产品或
产品寿命终止时，请遵守国家废弃电器电子产品回收处
理相关法律法规，将其交给当地具有国家认可的回收处
理资质的厂商进行回收处理。

ġġ

EU Energy Label

The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes.

On the label, you can find the energy efficiency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.

Note

The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.

27

. Customer care and warranty

7. Customer care and
warrant

7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

28

. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement , analysis and

compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per: 2008-11-13.

29

. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone]

€

0.07 Mon to Fri : 9am - 6pm

Belgium Ecare [phone]

€

0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
France Mainteq [phone]

€

0.09 Mon to Fri : 9am - 6pm

Germany RTS [phone]

€

0.09 Mon to Fri : 9am - 6pm
Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy [phone]

€

0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare [phone]

€

0.10 Mon to Fri : 9am - 6pm
Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq [phone]

€

0.10 Mon to Fri : 9am - 6pm
Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

Contact Information for NORTH AMERICA :

Country Call center Consumer care number

U.S.A. EPI-e-center [phone]
Canada EPI-e-center [phone]

30

. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

Belarus NA IBA

[phone]

[phone]
Bulgaria NA LAN Service [phone]
Croatia NA MR Service Ltd [phone]
Czech Rep. NA Asupport 420 272 188 300

Estonia NA FUJITSU

[phone](General)

[phone](workshop)
Georgia NA Esabi [phone]

Hungary NA Profi Service

[phone](General)

[phone](For AOC&Philips

only)
Kazakhstan NA Classic Service I.I.c. [phone]

Latvia NA

ServiceNet LV

[phone]

[phone]

Lithuania NA UAB Servicenet

[phone](general)

[phone] (for Philips)
Macedonia NA AMC [phone]
Moldova NA Comel [phone]
Romania

NA Skin [phone]
Russia NA CPS [phone]
Serbia&Montenegro NA Kim Tec d.o.o. [phone]
Slovakia NA Datalan Service [phone]
Slovenia NA PC H.and [phone]
the republic of Belarus NA ServiceBy + 375 17 284 0203
Turkey NA Tecpro [phone]
Ukraine NA Topaz [phone]
Ukraine NA Comel [phone]

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil

Vermont

0800-7254101

Argentina 0800 3330 856

31

. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm

Hong Kong
Macau

Company: Smart Pixels
Technology Ltd.

Hong Kong:
Tel: [phone]
Macau:Tel: [phone]

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

India REDINGTON INDIA LTD

Tel: [phone]
SMS: PHILIPS to 56677

Mon.~Fri. 9:00am-5:30pm

Indonesia

PT. CORMIC SERVISINDO
PERKASA

[phone] (Customer
Hotline)
[phone] (Customer
Hotline)

Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

Korea Alphascan Displays, Inc 1661-5003

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Malaysia R-Logic Sdn Bhd [phone]

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

Pakistan TVONICS Pakistan [phone] Sun.~Thu. 10:00am-6:00pm

Singapore

Philips Singapore Pte Ltd
(Philips Consumer Care
Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

Axis Computer System Co.,
Ltd.

[phone] Mon.~Fri. 8:30am~05:30pm

South Africa Computer Repair Technologies 011 262 3586 Mon.~Fri. 8:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00

Vietnam

FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch

[phone] Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province

Mon.~Fri. 8:00-12:00, 13:30­17:30,Sat. 8:00-12:00

Philippines

EA Global Supply Chain
Solutions ,Inc.

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Firebird service centre [phone] Sun.~Thu. 09:00 - 18:00

Uzbekistan

Soniko Plus Private Enterprise
Ltd

[phone] Mon.~Fri. 09:00 - 18:00

Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

Japan

ࡈࠖ࡝࠶ࡊࠬࡕ࠾࠲࡯࡮ࠨ
ࡐ࡯࠻࠮ࡦ࠲࡯

0120-060-530 Mon.~Fri. 10:00 - 17:00

32

8. Troubleshooting & FAQ

s

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

v Make sure the power cord is plugged into

the power outlet and into the back of the
monitor.

v First, ensure that the power button on the

front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

v Make sure the computer is turned on.
v Make sure the signal cable is properly

connected to your computer.

v Make sure the monitor cable has no bent

pins on the connect side. If yes, repair or
replace the cable.

v The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

v Make sure the monitor cable is properly

connected to your computer. (Also refer to
the Quick Start Guide).

v Check to see if the monitor cable has bent

pins.

v Make sure the computer is turned on.

AUTO button doesn't function

v The auto function is applicable only in

VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.

Note

The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

Visible signs of smoke or sparks

v Do not perform any troubleshooting steps
v Disconnect the monitor from mains power

source immediately for safety

v Contact with Philips customer service

representative immediately.

Imaging Problems

Image is not centered

v Adjust the image position using the “Auto”

function in OSD Main Controls.

v Adjust the image position using the Phase/

Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

v Check that the signal cable is properly

securely connected to the graphics board
or PC.

Vertical flicker appears

v Adjust the image using the “Auto” function

in OSD Main Controls.

v Eliminate the vertical bars using the Phase/

Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontal flicker appears

v Adjust the image using the “Auto” function

in OSD Main Controls.

v Eliminate the vertical bars using the Phase/

Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

33

8. Troubleshooting & FAQ

s

Image appears blurred, indistinct or too dark

v Adjust the contrast and brightness on

On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

v Uninterrupted display of still or static

images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

v Always activate a moving screen saver

program when you leave your monitor
unattended.

v Always activate a periodic screen refresh

application if your LCD monitor will display
unchanging static content.

v Severe” burn-in” or “after-image” or “ghost

image” symptoms will not disappear and
cannot be repaired. The damage mentioned
above is not covered under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

v Set the PC’s display resolution to the same

mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

v The remaining dots are normal

characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is
disturbing

v You can adjust “power on” light using the

power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

8.2 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot display
this video mode'?

Ans.:

Recommended resolution for this

monitor: 1920 x 1080 @ 60 Hz.

v Unplug all cables, then connect your PC to

the monitor that you used previously.

v In the Windows Start Menu, select Settings/

Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 ×
1080 pixels.

v Open 'Advanced Properties' and set the

Refresh Rate to 60 Hz, then click OK.

v Restart your computer and repeat step 2

and 3 to verify that your PC is set at 1920
× 1080 @ 60 Hz.

v Shut down your computer, disconnect your

old monitor and reconnect your Philips
LCD monitor.

v Turn on your monitor and then turn on

your PC.

Q2: What is the recommended refresh rate

for LCD monitor?

Ans.: Recommended refresh rate in LCD

monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.

Q3: What are the .inf and .icm files on the

CD-ROM? How do I install the drivers
(.inf and .icm)?

Ans.: These are the driver files for your

monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.

34

8. Troubleshooting & FAQ

s

Monitor drivers (.inf and .icm files) will be
installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and

monitor together determine the available
resolutions. You can select the desired
resolution under Windows

®

Control

Panel with the "Display properties".

Q5: What if I get lost when I am making

monitor adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory
settings.

Q6: Is the LCD screen resistant to scratches?
Ans.:

In general it is recommended that the

panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q8: Can I change the color setting of my

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures,

v Press "OK" to show the OSD (On Screen

Display) menu

v Press "Down Arrow" to select the option

"Color" then press "OK" to enter color
setting, there are three settings as below.

1. Color Temperature; The two settings
are 6500K and 9300K. With settings
in the 6500K range the panel appears
"warm, with a red-white color tone",
while a 9300K temperature yields "cool,
bluewhite toning".

2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)

3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.

Note

A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any

PC, workstation or Mac?

Ans.:

Yes. All Philips LCD monitors are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.

Q10: Are Philips LCD monitors Plug-and-

Play?

Ans.: Yes, the monitors are Plug-and-Play

compatible with Windows 8/7/Vista/XP/
NT, Mac OSX, Linux

Q11: What is Image Sticking, or Image Burn-in,

or After Image, or Ghost Image in LCD
panels?

Ans.: Uninterrupted display of still or static

images over an extended period may
cause "burn in", also known as "after­imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a

35

8. Troubleshooting & FAQ

s

period of time after the power has been
switched off.
Always activate a moving screen saver program
when you leave your monitor unattended.
Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.

Warning

Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot
be repaired. The damage mentioned above is
not covered under your warranty.

Q12: Why is my Display not showing sharp

text,

and is displaying jagged characters?

Ans.: Your LCD monitor works best at its native

resolution of 1920 × 1080 @ 60 Hz. For
best display, please use this resolution.

© 2013 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specifications are subject to change without notice.

Version: M5243V1T