Philips 237E7QDSB/00 User Manual

227E7
237E7

www.philips.com/welcome

EN User manual 1
Customer care and warranty 24
Troubleshooting & FAQs 30

Table of Contents

1. Important ................................................ 1

1.1 Safety precautions and maintenance ...1

1.2 Notational Descriptions .............................2

1.3 Disposal of product and packing

material ................................................................3

2. Setting up the monitor ......................... 4

2.1 Installation ...........................................................4

2.2 Operating the monitor ...............................6

2.3 MHL (Mobile High-Definition Link)

introduction .......................................................9

3. Image Optimization .............................10

3.1 SmartImage Lite ...........................................10

3.2 SmartContrast ..............................................11

4. Technical Specifications ......................12

4.1 Resolution & Preset Modes...................14

5. Power Management ............................15

6. Regulatory Information ......................16

7. Customer care and warranty ...........24

7.1 Philips’ Flat Panel Monitors Pixel

Defect Policy ..................................................24

7.2 Customer Care & Warranty .................26

8. Troubleshooting & FAQs ...................30

8.1 Troubleshooting ...........................................30

8.2 General FAQs ...............................................32

8.3 MHL FAQs ......................................................34

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user's manual before you use your
monitor. It contains important information and
notes regarding the operation of your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and mainte­nance

Warnings

Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct

sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the monitor, make sure

the power plug and outlet are easily ac­cessible.

• If turning off the monitor by detaching the

power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided
by Philips at all times. If your power cord is
missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)

• Do not subject the monitor to severe
vibration or high impact conditions during
operation.

• Do not knock or drop the monitor during
operation or transportation.

Maintenance

• To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your moni­tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.

• Unplug the monitor if you are not going to
use it for an extensive period of time.

• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

• If your monitor gets wet, wipe it with dry
cloth as soon as possible.

• If foreign substance or water gets in your
monitor, please turn the power off immedi­ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.

• Do not store or use the monitor in loca­tions exposed to heat, direct sunlight or
extreme cold.

• In order to maintain the best performance
of your monitor and use it for a longer life­time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.

1

1. Important

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

• IMPORTANT: Always activate a moving

screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application
if your monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.

• "Burn-in", "after-imaging", or "ghost imag­ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.

Warning

Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Service

• The casing cover should be opened only

by qualified service personnel.

• If there is any need for any document for

repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")

• For transportation information, please

refer to "Technical Specifications".

• Do not leave your monitor in a car/trunk

under direct sun light.

Note

Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note

This icon indicates important information and
tips that help you make better use of your
computer system.

Caution

This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning

This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.

2

1. Important

1.3 Disposal of product and packing
material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling program
please visit

http://www.philips.com/about/
sustainability/ourenvironmentalapproach/
ourrecyclingprogram/index.page

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

3

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

前请阅读使用说明

使用

©

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User’s Manual

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Monitor drivers

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Koninklijke Philips N.V. and are used under license from Koninklijke

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* AC/DC Adapter * VGA

Install base stand

1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.

227E7
237E7

2. Hold the base stand with both hands and
firmly insert the base stand into the base
column.

(1) Gently attach the base to the base

column until the latch locks the base.

(2) Use your fingers to tighten the screw

located at the bottom of the base, and
secure the base to the column tightly.

2

* AC/DC Adapter

* HDMI

(227E7QDS/237E7QDS)

* Different according to region.

Note

Use only the AC/DC adapter model:
Philips ADPC1936

* DVI

1

4

2. Setting up the monitor

Connecting to your PC

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465

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227E7QS, 237E7QS:

AC/DC power input

VGA input

DVI input

Kensington anti-theft lock

227E7QDS, 237E7QDS：

Connect to PC

1. Connect the power cord to the back of
the monitor firmly.

2. Turn off your computer and unplug its
power cable.

3. Connect the monitor signal cable to the
video connector on the back of your
computer.

4. Plug the power cord of your computer and
your monitor into a nearby outlet.

5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.

AC/DC power input
HDMI Audio out
VGA input
DVI input

MHL-HDMI input

Kensington anti-theft lock

5

2. Setting up the monitor

2.2 Operating the monitor

Front view product description

Pressmorethan3secondsto
switchdisplaypowerONorOFF.

AccesstheOSDmenu
ConrmtheOSDadjustment.

227E7QS/237E7QS:
Changedisplayformat.
227E7QDS/237E7QDS:
Adjustthespeakervolume.

.

AdjusttheOSDmenu.

Changethesignalinputsource.

AdjusttheOSDmenu.

SmartImageLite.Therearethree
modestobeselected:Standard,
InternetandGame.

ReturntopreviousOSDlevel.

6

2. Setting up the monitor

Description of the On Screen Display









 













Main menu Sub menu

Picture

OSD Settings

Setup

Language

Color

Audio
(available for
selective models)

Input

Picture Format

Brightness

Contrast

Horizontal

Vertical

Transparency

OSD Time Out

H.Position

Auto

V.Position

Phase

Clock

Resolution Notification

Reset

Information

English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,

繁體中文，日本語，한국어

Color Temperature

sRGB

User Define

Mute

VGA

DVI

MHL-HDMI (available for selective models)

SmartResponse

SmartContrast

Gamma

Over Scan
(available for selective models)

Pixel Orbiting

Volume

Wide Screen, 4:3

0~100

0~100

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

0~100

On, Off

Yes, No

0~100

0~100

0~100

6500K, 9300K

Red: 0~100

0~100

Green: 0~100

Blue: 0~100

Off, Fast, Faster, Fastest

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

On, Off

On, Off

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:

227E7QS, 237E7QS:

The OSD Menu

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.



227E7QDS, 237E7QDS:



Basic and simple instruction on the control
keys

To access the OSD menu on this Philips Display
simply use the single toggle button on the
backside of the Display bezel. The single button
operates like a joystick. To move the cursor,
simply toggle the button in four directions. Press
the button to select desired option.





7

2. Setting up the monitor

Resolution notification

This monitor is designed for optimal
performance at its native resolution,
1920×1080@60Hz. When the monitor is
powered on at a different resolution, an aler t is
displayed on screen: Use 1920×1080@60Hz for
best results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.

Physical Function

Tilt

20

8

2. Setting up the monitor

2.3 MHL (Mobile High-Definition

MHL

Link) introduction

What is it?

Mobile High Definition Link (MHL) is a mobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-definition displays.

An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.

How do I use the MHL function?

To use the MHL function, you need an MHL­Certified mobile device. To find a list of MHL­certified devices, visit the official MHL website
(http://www.mhlconsortium.org)

You also need a optional MHL certified special
cable in order to use this function.

How does it work? (how do I connect?)

Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the monitor side.
You are now ready to view the images on your
big screen display and operate all function on
you the mobile device such as internet surfing,
game playing, photo browsing…etc. if your
monitor has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.

Note

• The port marked [MHL-HDMI] is the
only port on the monitor that supports
the MHL function when the MHL cable is
used. Note that the MHL certified cable is
different than a standard HDMI cable.

• A mobile device with MHL certification
must be purchased separately

• You may have to manually switch the
monitor to MHL-HDMI mode in order
to activate the monitor, if you have other
devices already working and connected to
available inputs

• Standby/Off energy saving of ErP is not ap­plicable for the MHL charging functionality

• This Philips display is MHL certified.
However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work.

9

3. Image Optimization





3. Image Optimization

3.1 SmartImage Lite

What is it?

SmartImage Lite provides presets that
optimize display for different types of content,
dynamically adjusting brightness, contrast, color
and sharpness in real time. Whether you're
working with text applications, displaying images
or watching a video, Philips SmartImage Lite
delivers great optimized monitor performance.

Why do I need it?

You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage Lite software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.

How does it work?

SmartImage Lite is an exclusive, leading edge
Philips technology that analyzes the content
displayed on your screen. Based on a scenario
you select, SmartImage Lite dynamically
enhances the contrast, color saturation and
sharpness of images to enhance the contents
being displayed - all in real time with the press
of a single button.

How to enable SmartImage Lite?

1. Toggle to the left to launch the SamrtImage
on screen display.

2. Toggle to the up or down to select
between Standard, Internet, Game.

3. The SmartImage on screen display will
remain on screen for 5 seconds or you can
also toggle to the left to make confirmation.

There are three modes to be selected: Standard,
Internet, Game.







• Standard: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you're working with spreadsheets, PDF files,
scanned articles or other general office
applications.

• Internet: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.

• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.

10

3. Image Optimization

3.2 SmartContrast

What is it?

Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.

How does it work?

When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.

11

4. Technical Specications

4. Technical Specifications

Picture/Display

Monitor Panel Type AH-IPS
Backlight W-LED system

Panel Size

Aspect Ratio

Pixel Pitch

SmartContrast 20,000,000:1
Response Time (typ.) 14ms (GtG)
SmartResponse (typ.) 5ms (GtG)
Optimum Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (typ.)
Picture Enhancement SmartImage Lite
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
MHL 1080P @ 30Hz (227E7QDS/237E7QDS)
sRGB YES

Connectivity

Signal Input

Audio In/Out HDMI audio out (227E7QDS, 237E7QDS)
Input Signal Separate Sync, Sync on Green

227E7QS/227E7QDS: 21.5" W (54.6cm)
237E7QS/237E7QDS: 23" W (58.4cm)

16:9

227E7QS/227E7QDS: 0.248 mm x 0.248 mm
237E7QS/237E7QDS: 0.265 mm x 0.265 mm

227E7QS, 237E7QS: VGA(Analog), DVI(Digital,HDCP)
227E7QDS, 237E7QDS: VGA(Analog), DVI(Digital,HDCP), MHL-HDMI
(Digital,HDCP)

Convenience

OSD Languages

Other Convenience Kensington Lock, VESA mount (100 x 100mm)
Plug & Play
Compatibility

Stand

Tilt -5° / +20°

Power

On Mode

Sleep (typ.) 0.5W
Off (typ.) 0.3W

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish, Turkish,
Czech, Ukranian, Simplified Chinese, Traditional Chinese, Japanese, Korean

DDC/CI, Mac OSX, sRGB, Windows 8.1/8/7

227E7QS: 24.15 W(typ.), 25.25 W(max.)
227E7QDS: 25.52 W(typ.), 32.15 W(max.)
237E7QS: 25.91 W(typ.), 27.17 W(max.)
237E7QDS: 26.52 W(typ.), 34.36 W(max.)

12

4. Technical Specications

Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz

Dimension

Product with stand (WxHxD)

Product without stand
(WxHxD)

227E7QS, 227E7QDS: 499 x 398 x 213 mm
237E7QS, 237E7QDS: 532 x 414 x 213 mm
227E7QS, 227E7QDS: 499 x 306 x 50 mm
237E7QS, 237E7QDS: 532 x 326 x 49 mm

Weight

Product with stand

Product without stand

227E7QS, 227E7QDS: 2.96 kg
237E7QS, 237E7QDS: 3.21 kg
227E7QS, 227E7QDS: 2.71 kg
237E7QS, 237E7QDS: 2.96 kg

Operating Condition

Temperature range (operation) 0°C to 40 °C
Relative humidity (operation) 20% to 80%
Atmospheric pressure
(operation)
Temperature range
(Non-operation)
Relative humidity
(Non-operation)
Atmospheric pressure
(Non-operation)

700 to 1060hPa

-20°C to 60°C

10% to 90%

500 to 1060hPa

Environmental

ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES

Compliance and standards

CE Mark, FCC Class B, VCCI CLASS B, RCM, CCC, CECP, CU,

Regulatory Approvals

SASO, KUCAS, ETL, ISO9241-307, EPA, WEEE, PSB, TCO

Certied

Cabinet

Color

Black / White/ Aluminum, or other color options as applicable in
your region

Finish Glossy

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.

13

4. Technical Specications

3. Smart response time is the optimum value
from either GtG or GtG (BW) tests.

4.1 Resolution & Preset Modes

Maximum Resolution

1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)

Recommended Resolution

1920x1080@60Hz (digital input)

H. freq (kHz) Resolution V. freq (Hz)

31.47 720x400 70.09

31.47 640x480 59.94

35.00 640x480 66.67

37.86 640x480 72.81

37.50 640x480 75.00

37.88 800x600 60.32

46.88 800x600 75.00

48.36 1024x768 60.00

60.02 1024x768 75.03

63.89 1280x1024 60.02

79.98 1280x1024 75.03

55.94 1440x900 59.89

70.64 1440x900 74.98

65.29 1680x1050 59.95

67.50 1920x1080 60.00

Note

Please notice that your display works best at
native resolution of 1920x1080@60Hz. For
best display quality, please follow this resolution
recommendation.

14

5. Power Management

5. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

227E7QS

Switch Off OFF - - 0.3 W (typ.) OFF

227E7QDS

Switch Off OFF - - 0.3 W (typ.) OFF

:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

24.15W (typ.)

(Max.)

25.25 W

:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

25.52W (typ.)

(Max.)

32.15 W

White

White
(blink)

White

White
(blink)

237E7QDS

:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

Switch Off OFF - - 0.3 W (typ.) OFF

26.52W (typ.)

(Max.)

34.36 W

White

White
(blink)

The following setup is used to measure power
consumption on this monitor.

• Native resolution: 1920x1080

• Contrast: 50%

• Brightness: 100%;

• Color temperature: 6500k with full white

pattern

Note

This data is subject to change without notice.

237E7QS

:

Power Management Definition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Yes Yes

Sleep OFF No No 0.5 W (typ.)

Switch Off OFF - - 0.3 W (typ.) OFF

25.91W (typ.)

(Max.)

27.17 W

White

White
(blink)

15

6. Regulatory Infomation

6. Regulatory Information

Congratulations!

This product is designed for both you and the

planet!

TCO Development works for
sustainable IT - manufacture,

use and recycling of IT products
reflecting environmental, social and economic
responsibility.

TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for ICT products worldwide.

Some of the Usability features of TCO
Certified Displays:

• Visual Ergonomics for image quality

is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics

• Products are tested according to rigorous

safety standards at impartial laboratories

• Electric and magnetic fields emissions as

low as normal household background levels

• Workload ergonomics to ensure a good

physical environment

Some of the Environmental features of TCO
Certified Displays:

• Production facilities have an Environmental

Management System (EMAS or ISO 14001)

• Low energy consumption to minimize

climate impact

• Restrictions on Chlorinated and

Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)

• Both product and product packaging is

prepared for recycling

• The brand owner offers take-back options

Corporate Social Responsibility

• The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.

The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in influencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.

For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.

For more information, please visit:
www.tcodevelopment.com

Technology for you and the planet

(Only for selective models)

User define mode is used for TCO Certified
compliance.

16

6. Regulatory Infomation

Lead-free Product

Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical

and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.

EPEAT

(www.epeat.net)

The EPEAT (Electronic
Product Environmental
Assessment Tool) progr am

evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.

EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.

Benefits of EPEAT

Reduce use of primary materials
Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following
standards

• EN60950-1:2006+A11:2009+A1:
2010+A12:2011+A2:2013(Safety
requirement of Information Technology
Equipment).

• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).

• EN55024:2010 (Immunity requirement of
Information Technology Equipment).

• EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No.

1275/2008 Implementing Directive
for Standby and Off mode power
consumption)

And is produced by a manufacturing
organization on ISO9000 level.

• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).

• GS EK1-2000:2011 (GS mark requirement).

• prEN50279:1998 (Low Frequency Electric

and Magnetic fields for Visual Display).

• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).

• TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.

17

6. Regulatory Infomation

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.

Note
We recommend you switch off the monitor
when it is not in use for a long time.

Federal Communications Commission (FCC)
Notice (U.S. Only)

This equipment has been tested and found

to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.

However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on

a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced

radio/TV technician for help.

Changes or modifications not expressly

approved by the party responsible for
compliance could void the user's authority
to operate the equipment.

Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.

To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked
with FCC Logo,

United States Only

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

Commission Federale de la Communication
(FCC Declaration)

Cet équipement a été testé et déclaré

conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.

CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences

18

6. Regulatory Infomation

nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:

• Réorienter ou déplacer l’antenne de

réception.

• Augmenter la distance entre l’équipement

et le récepteur.

• Brancher l’équipement sur un autre circuit

que celui utilisé par le récepteur.

• Demander l’aide du marchand ou d’un

technicien chevronné en radio/télévision.

Toutes modifications n'ayant pas reçu

l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.

N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

EN 55022 Compliance (Czech Republic Only)

Polish Center for Testing and Certification
Notice

The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.

The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.

A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.

19

6. Regulatory Infomation

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.

Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage

III¤5Abs.4derRöntgenverordnungerfülltsind.

Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß

1. Reparaturen nur durch Fachpersonal
durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

20

6. Regulatory Infomation

Information for U.K. only

-

WARNING - THIS APPLIANCE MUST BE
EARTHED.

Important:

This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:

1. Remove fuse cover and fuse.

2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.

3. Retit the fuse cover.

If the fitted plug is not suitable for your socket
outlets, it should be cut off and an appropriate
3-pin plug fitted in its place.

If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.

NOTE: The severed plug must be destroyed

to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.

GREEN&YELLOW -“EARTH”(“E”)

1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.

2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.

3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.

Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.

(B)

(A)

How to connect a plug

The wires in the mains lead are coloured in
accordance with the following code:

BLUE -“NEUTRAL”(“N”)

BROWN -“LIVE”(“L”)

21

6. Regulatory Infomation

China RoHS

The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.

RoHS

中国大陆

根据中国大陆《电子电气产品有害物质限制使用标识要求》（也称为中国大陆
RoHS），以下部分列出了本产品中可能包含的有害物质的名称和含量。

部件名称

外壳

液晶显示屏

电路板组件

电源适配器

电源线/连接线

本表格依据 SJ/T 11364 的规定编制。
* ： 电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电路、

○： 表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限

×： 表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T 26572 规

备注：以上“×”的部件中，部分含有有害物质超过是由于目前行业技术水平所
限，暂时无法实现替代或减量化。

铅

（Pb）汞（Hg）镉（Cd）

○ ○ ○ ○ ○ ○

× ○ ○ ○ ○ ○

*

× ○ ○ ○ ○ ○
× ○ ○ ○ ○ ○
× ○ ○ ○ ○ ○

连接器等。

量要求以下。

定的限量要求。

（

六价铬

Cr(VI)

有害物质

）

多溴联苯

PBB

（

多溴二苯醚

PBDE

（

）

）

环保使用期限

电子电气产品有害物质限制使用标识要求说明：该
电子电气产品含有某些有害物质，在环保使用期限
内可以放心使用，超过环保使用期限之后应该进入
回收循环系统。

VCCI-B

この装置は、クラス B 情報技術装置です。
この装置は、家庭環境で使用することを
目的としていますが、この装置がラジオ
やテレビジョン受信機に近接して使用さ
れると、受信障害を引き起こすことがあ
ります。
取扱説明書に従って正しい取り扱いをし
て下さい。

粗分類

前面ベゼル O O

背面カバー O O

スタンド

LCD パネル

PCBA

ケーブル & ワイヤ

リモコン

*：PCBA はベア印刷回路基板、で構成され、はんだ付けおよび抵抗器、コ
ンデンサ、アレー、コネクタ、チップなど、その表面実装エレメントで構
成されます。
注 1: 「O」は、計算される物質の含有率が参照含有率を超えていないこと
を示します。
注 2: 「適用除外」項目は、特定の化学物質が JIS C 0950 の規格により適
用除外とされた項目に対応することを意味します。
JIS C 0950

Pb Hg Cd Cr6+ PBBs PBDEs

O O O O O O

適用除

WLED

外の

適用除外の適用除

CCFL

適用除

外の

適用除

外の

適用除

外の

化学物質表

O O O O

O O O O

O O O O O

O O O O

外の

O O O O O

O O O O O

O O O O O

中国能源效率标识

根据中国大陆《能源效率标识管理办法》本显示器符合以下要求：

(cd/W) > 1.05

能源效率
关闭状态能耗
能效等级
能效标准

详细有关信息请查阅中国能效标识网：

(W) < 0.5

1

GB 21520-2008

级

http://www.energylabel.gov.cn/

《废弃电器电子产品回收处理管理条例》提示性
说明

为了更好地关爱及保护地球，当用户不再需要此产
品或产品寿命终止时，请遵守国家废弃电器电子产
品回收处理相关法律法规，将其交给当地具有国家
认可的回收处理资质的厂商进行回收处理。

22

6. Regulatory Infomation

Restriction on Hazardous Substances
statement (India)

This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and

0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.

E-Waste Declaration for India

This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environ-ment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.

http://www.india.philips.com/about/sustainability/
recycling/index.page

23

7. Customer care and warranty

7. Customer care and

subpixel

pixel

warranty

7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

24

7. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and

compliance test methods for electronic visual displays)

25

7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional suppor t requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone]
Belgium Ecare [phone]
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
France Mainteq [phone]
Germany RTS [phone]
Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy [phone]
Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare [phone]
Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq [phone]
Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

0.07 Mon to Fri : 9am - 6pm

€

0.06 Mon to Fri : 9am - 6pm

€

0.09 Mon to Fri : 9am - 6pm

€

0.09 Mon to Fri : 9am - 6pm

€

0.08 Mon to Fri : 9am - 6pm

€

0.10 Mon to Fri : 9am - 6pm

€

0.10 Mon to Fri : 9am - 6pm

€

Contact Information for LATIN AMERICA region:

Country Call center Consumer care number

Brazil
Argentina 0800 3330 856

Contact Information for China:

Country Call center Consumer care number

China PCCW Limited 4008 800 008

Vermont

26

0800-7254101

7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center CSP Consumer care number

[phone]

Belarus N/A IBA

[phone]
Bulgaria N/A LAN Service [phone]
Croatia

N/A

MR Service Ltd [phone]

Czech Rep. N/A Asuppor t 420 272 188 300

[phone](General)
Estonia N/A FUJITSU

[phone](workshop)
Georgia N/A Esabi [phone]

[phone](General)
Hungary N/A Profi Service

[phone](For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. [phone]

[phone]
Latvia N/A ServiceNet LV

[phone]

[phone](general)
Lithuania N/A UAB Servicenet

[phone] (for Philips)
Macedonia N/A AMC [phone]
Moldova N/A Comel [phone]
Romania N/A Skin [phone]
Russia N/A CPS [phone]
Serbia&Montenegro N/A Kim Tec d.o.o. [phone]
Slovakia N/A Datalan Service [phone]
Slovenia N/A PC H.and [phone]
the republic of Belarus N/A Ser viceBy [phone]
Turkey N/A Tecpro [phone]
Ukraine N/A Topaz [phone]
Ukraine N/A Comel [phone]

Contact Information for NORTH AMERICA:

Country Call center Consumer care number

U.S.A. EPI-e-center [phone]
Canada EPI-e-center [phone]

27

7. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer care number Opening hours

Armenia
Azerbaijan
Georgia

Firebird service centre [phone] Sun.~Thu. 09:00 - 18:00
Kyrgyzstan
Tajikistan

Australia

AGOS NETWORK PTY

LTD

1300 360 386 Mon.~Fri. 9:00am-5:30pm

Hong Kong:
Hong Kong
Macau

Company: Smart Pixels
Technology Ltd.

Tel: [phone]

Macau:

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Tel: [phone]

India REDINGTON INDIA LTD

Indonesia

PT. CORMIC
SERVISINDO PERKASA

Tel: [phone]

SMS: PHILIPS to 56677

[phone]

(Customer Hotline)

[phone]

(Customer Hotline)

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00

Korea

Alphascan Displays, Inc 1661-5003

Malaysia R-Logic Sdn Bhd [phone]

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Mon.~Fri. 8:15am-5:00pm

Sat. 8:30am-12:30am
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Pakistan TVONICS Pakistan [phone] Sun.~Thu. 10:00am-6:00pm

Philippines

Singapore

South Africa

EA Global Supply Chain
Solutions ,Inc.

Philips Singapore Pte Ltd
(Philips Consumer Care
Center)

Computer Repair
Technologies

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

011 262 3586 Mon.~ Fri. 08:00am~05:00pm

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00

Thailand

Axis Computer System
Co., Ltd.

[phone] Mon.~Fri. 08:30am~05:30pm

Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

Uzbekistan

Soniko Plus Private
Enterprise Ltd

[phone] Mon.~Fri. 09:00 - 18:00

28

7. Customer care and warranty

Vietnam

Japan

FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch

フィリップスモニター
・サポートセンター

[phone] Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho

Mon.~Fri. 8:00-12:00, 13:30­17:30
Sat. 8:00-12:00

Province

0120-060-530 Mon.~Fri. 10:00 - 17:00

29

8. Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.

• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

satisfactory, you can do manual adjustments
via the OSD menu.

Note

The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power

source immediately for safety

• Contact with Philips customer service

representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto”

function in OSD Main Controls.

• Adjust the image position using the Phase/

Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly

securely connected to the graphics board
or PC.

Vertical flicker appears

Attention

Check cable connection

• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).

• Check to see if the monitor cable has bent
pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in
VGA-Analog mode. If the result is not

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontal flicker appears

• Adjust the image using the “Auto” function
in OSD Main Controls.

30

8. Troubleshooting & FAQs

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn­in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your monitor
unattended.

• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is

disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

8.2 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot display
this video mode'?

Ans.: Recommended resolution for this

monitor: 1920x1080@60Hz.

• Unplug all cables, then connect your PC to
the monitor that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to
1920x1080 pixels.

• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.

• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.

• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.

• Turn on your monitor and then turn on
your PC.

Q2: What is the recommended refresh rate

for LCD monitor?

Ans.: Recommended refresh rate in LCD

monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.

Q3: What are the .inf and .icm files on the

CD-ROM? How do I install the drivers
(.inf and .icm)?

31

8. Troubleshooting & FAQs

Ans.: These are the driver files for your monitor.

Follow the instructions in your user manual
to install the drivers. Your computer may
ask you for monitor drivers (.inf and .icm
files) or a driver disk when you first install
your monitor. Follow the instructions to
insert the ( companion CD-ROM) included
in this package. Monitor drivers (.inf and
.icm files) will be installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and

monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control Panel
with the "Display properties".

Q5: What if I get lost when I am making

monitor adjustments via OSD?

Ans.: Simply press the button, then select

'Reset' to recall all of the original factory
settings.

Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the

panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft cloth.

For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my

monitor?

Ans.: Yes, you can change your color setting

through OSD control as the following
procedures,

• Press to show the OSD (On Screen
Display) menu

• Press "Down Arrow" to select the option
"Color" then press " " to enter color

setting, there are three settings as below.

1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue­white toning".

2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)

3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.

Note

A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any

PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are fully

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.

Q10: Are Philips LCD monitors Plug-and-

Play?

Ans.: Yes, the monitors are Plug-and-Play

compatible with Windows 8.1/8/7,

.

OSX

Mac

Q11: What is Image Sticking, or Image Burn-in,

or After Image, or Ghost Image in LCD
panels?

Ans.: Uninterrupted display of still or static

images over an extended period may
cause "burn in", also known as "after­imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the

32

8. Troubleshooting & FAQs

"burned in" or "atter-imaging" or "ghost

Attention

Monitor control unlocked

Attention

Monitor control locked

Attention

No video input(MHL-HDMI)

imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.

Warning

Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing sharp

text, and is displaying jagged characters?

Ans.: Your LCD monitor works best at its

native resolution of 1920x1080@60Hz.
For best display, please use this resolution.

Q13: How to unlock/lock my hot key?

Ans.: Please press for 10 seconds to

unlock/lock the hot key, by doing so, your
monitor pops out “Attention” to show
the unlock/lock status as shown below
illustrators.

8.3 MHL FAQs

Q1: I cannot see my mobile device image on

the monitor screen

Ans.:

• Please check if your mobile device is MHL
certified.

• You also need to have a MHL certified
cable to connect the devices.

• Make sure that you have connected to the
MHL-HDMI port, and that correct input
is selected on the Monitor via the input
selector (front bezel or OSD)

• The product is officially MHL-certified.
As this monitor is a passive display, if you
encounter any unexpected troubles when
using the MHL input, please refer to the
mobile device’s user manual or contact the
manufacturer of the mobile device.

• Make sure your mobile device has not
entered standby (sleep) mode. If it has,
then you will see a notification message on
the display. Once the mobile device wakes
up, the monitor’s display will wake and
show the images. You may need to make
sure that the correct input is selected if in
between you have used or connected any
other device

Q2. Why is the image on the monitor display

of poor quality? My mobile device looks
far better.

Ans.:

• The MHL standard defines fixed
1080p@30hz for output, and input. This
monitor complies with this standard.

• The image quality depends on the quality
of the original contents. If the content is of
high resolution (example HD or 1080p),
then it will appear in HD or 1080p on this
monitor display. If the original content is in
low resolution (example QVGA) it may
look good on the mobile device due to
its small screen size, but will look to be of
lower quality on the large screen monitor
display.

33

8. Troubleshooting & FAQs

Q3. I cannot hear sound from the monitor

display.

Ans.:

• Make sure your monitor display has built­in speakers and the volume is turned on
the monitor side, and also on the mobile
device side. You may also want to use
optional headphones.

• If your monitor display does not have
in built speakers, then you can connect
optional headphones to the output on the
monitor. Please ensure that the volume is
turned on the monitor side, and also on
the mobile device side.

For further information or FAQ, please visit
official website of MHL org:

http://www.mhlconsortium.org

34

© 2015 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specifications are subject to change without notice.

Version: M72X7E1T