Philips 226V4TFB/71 user manual

226V4

www.philips.com/welcome

EN User manual 1

Customer care and warranty 27

Troubleshooting & FAQs 32

Table of Contents

1. Important ................................................ 1

1.1 Safety precautions and maintenance ...1

1.2 Notational Descriptions .............................2

1.3 Disposal of product and packing

material ................................................................3

2. Setting up the monitor ......................... 4

2.1 Installation ...........................................................4

2.2 Operating the monitor ...............................5

2.3 Detach the hinge for VESA mounting 7

3. Image Optimization ...............................8

3.1 SmartContrast .................................................8

3.2 Philips SmartControl Lite ..........................8

4. SmoothTouch .......................................15

5. TechnicalSpecications ......................16

5.1 Resolution & Preset Modes...................18

6. Power Management ............................19

7. Regulatory Information ......................20

8. Customer care and warranty ...........27

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy ..................................................27

8.2 Customer Care & Warranty .................29

9. Troubleshooting & FAQs ...................32

9.1 Troubleshooting ...........................................32

9.2 General FAQs ...............................................33

9.3 SmoothTouch ................................................ 35

1. Important

1. Important

This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.

The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures

other than those specied in this documentation

may result in exposure to shock, electrical
hazards and/or mechanical hazards.

Read and follow these instructions when
connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct

sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.

• Remove any object that could fall into

ventilation holes or prevent proper cooling
of the monitor’s electronics.

• Do not block the ventilation holes on the

cabinet.

• When positioning the monitor, make

sure the power plug and outlet are easily
accessible.

• If turning off the monitor by detaching the

power cable or DC power cord, wait for 6

seconds before attaching the power cable
or DC power cord for normal operation.

• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)

• Do not subject the monitor to severe
vibration or high impact conditions during
operation.

• Do not knock or drop the monitor during
operation or transportation.

Maintenance

• To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.

• Unplug the monitor if you are not going to
use it for an extensive period of time.

• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.

• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.

• If your monitor gets wet, wipe it with dry
cloth as soon as possible.

• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.

• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.

• In order to maintain the best performance
of your monitor and use it for a longer

1

1. Important

lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.

• Temperature: 0-40°C 32-104°F

• Humidity: 20-80% RH

Important information for Burn-in/Ghost
image

• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.

• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Service

• The casing cover should be opened only by

qualified service personnel.

• If there is any need for any document for

repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)

• For transportation information, please refer

to “Technical Specifications”.

• Do not leave your monitor in a car/trunk

under direct sun light.

Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.

1.2 Notational Descriptions

The following subsections describe notational
conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:

Note
This icon indicates important information and
tips that help you make better use of your
computer system.

Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.

Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.

Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such

cases, the specic presentation of the warning is

mandated by the relevant regulatory authority.

2

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment­WEEE

This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact

your local government ofce, the waste disposal

organization that serves your household or the
store at which you purchased the product.

Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.

All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.

Please nd out about the local regulations on

how to dispose of your old monitor and packing
from your sales representative.

Taking back/Recycling Information for
Customers

Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.

From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.

Your display is manufactured with high quality
materials and components which can be
recycled and reused.

To learn more about our recycling
program please visit: http://www.philips.
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.

3

2. Setting up the monitor

2. Setting up the monitor

VGA Cable

Power CableUSB Cable

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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.

Monitor drivers
SmartControl software

User’s Manual

使用

前请阅读使用说明

保留备用

226V4

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5

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6

5

2.1 Installation

Package contents

Note

Use only the AC/DC adapter model: Philips
ADPC1936

Connecting to your computer

1

DC power input

2

HDMI audio out

3

VGA input

4

HDMI input

5

USB uptream

6

Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back of

the monitor rmly.

2. Turn off your computer and unplug its
power cable.

3. Connect the monitor signal cable to the
video connector on the back of your
computer.

4. Plug the power cord of your computer and
your monitor into a nearby outlet.

5. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.

6. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.

4

2. Setting up the monitor

2.2 Operating the monitor











Description of the control buttons

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:



4

6 3

578

2

1



Basic and simple instruction on the control

1

2

3

4

5

6

7

8

Power indicator
Press to turn monitor’s power

ON or OFF.
Access the OSD menu

.

Conrm the OSD adjustment.

Adjust the OSD menu

Return to previous OSD layer

Adjust the brightness level.

Change display format

Automatically adjust the
monitor.

keys

In the OSD shown above, you can press ▲ or

▼ button on the front bezel of the monitor

to move the cursor, and press OK button to

conrm the choice or change.

5

2. Setting up the monitor

The OSD Menu

Input

Picture

Audio

Color

Language

OSD Settings

Setup

VGA

HDMI

Picture Format

Brightness

Contrast

SmartContrast

Gamma

Over Scan

Volume

Mute

Color Temperature

sRGB

User Define

English, Deutsch, Español, Ελληνική, Français, Italiano,

Maryar, Nederlands, Português, Português do Brazil,
Polski, Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文, 日本語, 한국어

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H.Position

V.Position

Phase

Clock

Resolution Notification

Reset

Information

Wide Screen, 4:3

0~100

0~100

On, Off

1.8, 2.0, 2.2, 2.4, 2.6

On, Off

0~100

On, Off

6500K, 9300K

Red: 0~100

Green: 0~100

Blue: 0~100

0~100

0~100

Off, 1, 2, 3, 4

5, 10, 20, 30, 60

0~100

0~100

0~100

0~100

On, Off

Yes, No

Main menu Sub menu

12°

60°

Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.

Resolutionnotication

This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.

Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.

Physical Function

Tilt

6

2. Setting up the monitor

2.3 Detach the hinge for VESA mounting

Before you start detaching the hinge, please
follow the instructions below to avoid any
possible damage or injury.

1. Place the monitor face down on a smooth

surface. Pay attention not to scratch or
damage the screen.

2. Use a screwdriver to loosen 4 screws.

Remove the stand from the monitor body.

Note
This monitor accepts a 100mm x 100mm VESA­Compliant mounting interface.

100mm

100mm

7

3. Image Optimization

3. Image Optimization

3.1 SmartContrast

What is it?

Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,

readable text for ofce work. By reducing your

monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.

How does it work?

When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.

3.2 Philips SmartControl Lite

The new SmartControl Lite software by Philips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user

friendly software guides you through ne-

tuning resolution, Color calibration, Clock/Phase

adjustments, RGB White point adjustment, etc.

Equipped with latest technology in core
algorithm for fast processing and response, this
Windows compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!

Installation

• Follow the instruction and complete the

installation.

• You can launch after installation is

completed.

• If you want to launch later, you can either

click the shortcut on desktop or toolbar.

First launch -Wizard

• The first time after installation of

SmartControl Lite, it will automatically go
to Wizard for first time launch.

• The wizard will guide you through adjusting

your monitor performance step by step.

• You can go to Plug-in menu to launch

wizard later on as well.

• You can adjust more options without

wizard by Standard pane.

8

3. Image Optimization

Start with Standard pane:

Adjust menu:

• Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.

• You can follow the instruction and do the
adjustment.

• Cancel prompts user if you want to cancel
installation.

9

3. Image Optimization

Color menu:

• Color Menu allow you to adjust RGB, Black
Level, White Point, and Color Calibration.

• You can follow the instruction and do the
adjustment.

• Refer to below table for sub-menu item
base on your input.

• Example for Color Calibration:

10

3. Image Optimization

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration
sequence.

3. Quick View loads the before/after images.

4. To return to Color home pane, click the
Cancel button.

5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.

6. Must have patent info in calibration screen.

First color Calibration Screen:

• Previous button is disabled until the second
color screen.

• Next goes to the succeeding target
(6-targets).

• Final next goes File>Presets pane.

• Cancel closes the UI and returns to the

plug in page.

Options>Preferences - Will only be active
when selecting Preferences from the drop­down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.

• Displays current preference settings.

• A checked box enables the feature. The

check box is a toggle.

• Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Lite selections
for Select Preset and Tune Display in the
desktop right-click context menu. Disabled
removes SmartControl Lite from the right
click context menu.

• Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help, Technical Support,
Check for Upgrade, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.

• Run at Startup is checked (On) by default.
When disabled, SmartControl Lite will not
launch at start or be in the task tray. The
only way to launch SmartControl Lite is
either from the desktop short cut or from

11

3. Image Optimization

the program file. Any preset set to run
at startup will not load when this box is
unchecked (Disabled).

• Enable transparency mode (Windows
7, Windows 8,Vista, XP). Default is 0%
Opaque.

Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Lite tabs are
not available.

Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.

• Display the Source instruction pane and
current input source setting.

• On single input displays, this pane will not
be visible.

Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.

On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.

Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.

12

3. Image Optimization

Context Sensitive menu

The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.

The Context Menu has three entries:

• SmartControl Lite - When selected the
About Screen is displayed.

• Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.

• Tune Display - Opens the SmartControl
Lite control panel.

Task Tray Menu Enabled

The task tray menu can be displayed by right­clicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.

Thetasktrayhasveentries:

• Help - Access to User Manual file: Open
User Manual file using the default browser
window.

• Technical Support - displays the tech
support page.

• Check for Update - takes the user to PDI
Landing and checks the user’s version
against the most current available.

• About - Displays detailed reference
information: product version, release
information, and product name.

• Exit - Close SmartControl Lite.

To run SmartControl Lite again either select
SmartControl Lite from Program menu, double­click the desktop PC icon or restart the system.

Task Tray Menu Disabled

When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.

13

3. Image Optimization

Note

All the illustrations in this section are for

reference only. SmartControl software version

might be changed without notification. Please

always check official Portrait website

www.portrait.com/dtune/phl/enu/index

to download the latest version of SmartControl

software.

14

4. SmoothTouch

4. SmoothTouch

What is it?

This is a display which uses “Projected
capacitive” 10 point touch panel technology.
Used with latest OS like Windows 8, it offers
you groovy touch gestures like tap, grab, pinch,
rotate, zoom, swipe, etc. Your older applications
come to life, and now you can fully utilize the
new capabilities of touch based applications.

Now you can view and scroll through nger-

touch directly without using keyboard or mouse.

For more Windows 8 information, please go to
www.windows.microsoft.com/en-gb/windows/
home

How do I use it?

To activate touch functionality, you need to
connect the display with the provided USB cable
to your computer. You do not need to install any
other software. You can softly touch the screen
surface to interact with the applications with
different gestures like swipe, tap, pinch, etc. You

can use either single nger touch, or multi-nger

touch upto maximum simultaneous 10 touch
points.

Note

• Do not touch the screen with sharp
objects, it may result in damage, and void
warranty.

• Do not push hard, or rest anything on the
glass surface (if in horizontal position) as it
will damage the screen and void warranty.

• Please keep your hands clean and dry
before touching the screen to ensure fluid
touch operation.

• The touch function works only on OS and
applications which support touch functions,
like Windows 7 and Windows 8.

15

5. Technical Specications

5. Technical Specifications

Picture/Display

Monitor Panel Type LCD with 10 point Touch
Backlight W-LED
Panel Size 21.5" (54.6 cm)
Aspect Ratio 16:9
Pixel Pitch 0.248 x 0.248 mm
Brightness (typ.) 250 cd/m
SmartContrast 10M:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 5 ms
Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 170° (H) / 160° (V) @ C/R > 10
Display Colors 16.7M
Vertical Refresh Rate 56 Hz - 75 Hz
Horizontal Frequency 30 kHz - 83 kHz
sRGB YES

Projected Capacitive Touch Screen

Input method Finger or capacitive stylus
Transmission rate ≥ 85 %
Glass screen Tempered
Surface hardness ≥ 7H

Touch Capabilities

Multi-touch Grab, Rotate, Double-tap, Zoom in/out
Single-touch Flick, Scroll, Tap, Drag
Touch activation force Via direct USB connection with PC

Connectivity

Signal Input/Output VGA, HDMI
USB USB 2.0 upstream
Input Signal Separate Sync, Sync on Green
Audio In/Out HDMI audio out

Convenience

User Convenience

English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar,

OSD Languages

Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OS X, sRGB, Windows 7, Windows 8

Stand

Tilt 12° to 60°

Nederlands, Português, Português do Brazil, Polski, Русский,
Svenska, Suomi, Türkçe, Čeština, Українська,

繁體中文

2

,

日本語

,

한국어

简体中文

,

16

5. Technical Specications

Power

On Mode 20.39W (typ.), 23.83W(max.)
Standby Mode 0.5 W (typ.)
Off Mode 0.3 W (typ.)
Power LED Indicator Operation - White, Standby mode- White (blinking)
Power Supply External, 100 - 240 V AC, 50 - 60 Hz

Dimension

Product with stand 51.4(W) x 33.4(H) x 8.0(D) cm
Product without stand 51.4(W) x 33.2(H) x 4.8(D) cm

Weight

Product with stand 3.25 kg
Product without stand 2.88 kg

Operating Condition

Temperature Range

Operation: 0 °C to 40 °C

Non-operation: -20 °C to 60 °C
Relative Humidity 20 % to 80 %
MTBF 30,000 hrs

Environmental

ROHS YES
Packaging 100 % recyclable
Specic Substances 100 % PVC BFR free housing

Compliance and Standards

Regulatory Approvals

BSMI, CE, FCC Class B, CU-EAC, ETL, ISO9241-307, CCC,

CECP, CEL, SASO, KUCAS, EPA

Cabinet

Color Black
Finish Glossy

Note

1. This data is subject to change without notice. Go to www.philips.com/support to download the

latest version of leaet.

17

5. Technical Specications

5.1 Resolution & Preset Modes

Maximum Resolution

1920 x 1080 @ 60Hz (analog input)
1920 x 1080 @ 60Hz (digital input)

Recommended Resolution

1920 x 1080 @ 60Hz (digital input)

H. freq. (kHz) Resolution V. freq. (Hz)

31.47 640 x 480 59.94

37.88 800 x 600 60.32

48.36 1024 x 768 60.00

54.00 1152 x 864 60.00

44.77 1280 x 720 59.86

47.78 1280 x 768 59.87

49.70 1280 x 800 59.81

60.00 1280 x 960 60.00

63.89 1280 x 1024 60.02

47.71 1360 x 768 60.02

55.47 1440 x 900 59.90

55.94 1440 x 900 59.89

75.00 1600 x 1200 60.00

64.67 1680 x 1050 59.88

65.29 1680 x 1050 59.95

66.59 1920 x 1080 59.93

74.04 1920 x 1200 59.95

67.50 1920 x 1080 60.00

Note

Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality, please follow this resolution
recommendation.

18

6. Power Management

6. Power Management

If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:

PowerManagementDenition

VESA

Video H-sync V-sync Power Used LED Color

Mode

Active ON Ye s Yes

Sleep

(Standby)

OFF No No 0.5 W (typ.)

Off OFF - - 0.3 W (typ.) OFF

The following setup is used to measure power
consumption on this monitor.

• Native resolution: 1920 x 1080

• Contrast: 50%

• Brightness: 250 nits

• Color temperature: 6500k with full white

pattern

Note

This data is subject to change without notice.

20.39 W (typ.),

23.83 W (max.)

White

White
(blink)

19

7. Regulatory Information

7. Regulatory Information

Lead-free Product

Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical

and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.

EPEAT

(www.epeat.net)

The EPEAT (Electronic
Product Environmental
Assessment Tool) progr am

evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.

EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.

BenetsofEPEAT

Reduce use of primary materials
Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet

ENERGY STAR’s energy efciency specications,

means that these products will consume less
energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following
standards

• EN60950-1:2006+A11:2009+A1:20
10+A12:2011 (Safety requirement of
Information Technology Equipment).

• EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).

• EN55024:2010 (Immunity requirement of
Information Technology Equipment).

• EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.

• EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances)

• EN 50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption)
following provisions of directives applicable

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No.

1275/2008 Implementing Directive
for Standby and Off mode power
consumption) and is produced by a
manufacturing organization on ISO9000
level.

The product also comply with the following
standards

• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).

20

7. Regulatory Information

Energy Star Declaration

(www.energystar.gov)

®

As an ENERGY STAR

Partner, we
have determined that this product
meets the ENERGY STAR®

guidelines for energy efciency.

Note

We recommend you switch off the monitor
when it is not in use for a long time.

Federal Communications Commission (FCC)
Notice (U.S. Only)

This equipment has been tested and found

to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the

equipment and receiver.

• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.

• Consult the dealer or an experienced
radio/TV technician for help.

Changes or modications not expressly

approved by the party responsible for
compliance could void the user's authority
to operate the equipment.

Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.

To prevent damage which may result in re or

shock hazard, do not expose this appliance to
rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked
with FCC Logo,

United States Only

This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.

Commission Federale de la Communication
(FCC Declaration)

Cet équipement a été testé et déclaré

conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces

limites sont conçues de façon à fourir

une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil
produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.

21

7. Regulatory Information

Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:

• Réorienter ou déplacer l’antenne de
réception.

• Augmenter la distance entre l’équipement
et le récepteur.

• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.

• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.

Toutes modications n'ayant pas reçu

l'approbation des services compétents
en matière de conformité est susceptible

d'interdire à l'utilisateur l'usage du présent

équipement.

N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.

CAN ICES-3(B)/NMB-3(B)

EN 55022 Compliance (Czech Republic Only)

PolishCenterforTestingandCertication

Notice

The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.

The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.

A protection mark "B" conrms that the

equipment is in compliance with the protection
usage requirements of standards PN-93/
T-42107 and PN-89/E-06251.

22

7. Regulatory Information

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.

Auf der Rückwand des Gerätes bendet sich

ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage

III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß

1. Reparaturen nur durch Fachpersonal
durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.

23

7. Regulatory Information

EU Energy Label

The European Energy Label informs you on

the energy efciency class of this product.
The greener the energy efciency class of this

product is the lower the energy it consumes.

On the label, you can nd the energy efciency

class, the average power consumption of
this product in use and the average energy
consumption for 1 year.

Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.

Restriction on Hazardous Substances
statement (India)

This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and

0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.

E-Waste Declaration for India

This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.

http://www.india.philips.com/about/sustainability/
recycling/index.page

24

7. Regulatory Information

China RoHS

The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.

中国电子信息产品污染控制标识要求 ( 中

RoHS

国

法规标示要求 ) 产品中有毒有害物

质或元素的名称及含量

部件名称

外壳

液晶显示屏 / 灯管

电路板组件

电源适配线

电源线 / 连接线

*:

电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电路、
连接器等。

O:

表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品
中有毒有害物质的限量要求标准》规定的限量要求以下。

X:

表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信
息产品中有毒有害物质的限量要求标准》规定的限量要求；但是上表中打

“X”

的部件，符合欧盟

铅

(Pb)汞 (Hg)镉 (Cd)

O

X

*

X O O O O O

X O O O O O

X O O O O O

有毒有害物质或元素

多溴联苯

六价铬

(Cr6+)

(PBB)

O O O O O

O O O O O

RoHS

法规要求（属于豁免的部分）。

多溴二苯醚

(PBDE)

Information for U.K. only

WARNING - THIS APPLIANCE MUST BE
EARTHED.

Important:

This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:

1. Remove fuse cover and fuse.

2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.

3. Retit the fuse cover.

If the tted plug is not suitable for your socket

outlets, it should be cut off and an appropriate

3-pin plug tted in its place.

If the mains plug contains a fuse, this should have
a value of 5A. If a plug without a fuse is used,
the fuse at the distribution board should not be
greater than 5A.

NOTE: The severed plug must be destroyed to

avoid a possible shock hazard should it
be inserted into a 13A socket elsewhere.

环保使用期限

此标识指期限 ( 十年 ), 电子信息产品中含有的
有毒有害物质或元素在正常使用的条件下不会发
生外泄或突变 , 电子信息产品用户使用该电子信
息产品不会对环境造成严重污染或对其人身、财
产造成严重损害的期限。

《废弃电器电子产品回收处理管理条例》提示性
说明

为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。

(B)

(A)

How to connect a plug

The wires in the mains lead are coloured in
accordance with the following code:

BLUE -“NEUTRAL”(“N”)

BROWN -“LIVE”(“L”)

GREEN&YELLOW -“EARTH”(“E”)

25

7. Regulatory Information

1. The GREEN&YELLOW wire must be

-

connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.

2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.

3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.

Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath
of the lead - not simply over the three wires.

26

8. Customer care and warranty

8. Customer care and

subpixel

pixel

warranty

8.1 Philips’ Flat Panel Monitors Pixel

Defect Policy

Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels

used in at panel monitors are sometimes

unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains

the different types of pixel defects and denes

acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.

One lit red, green or blue sub pixel.

Pixels and Sub pixels

A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

27

8. Customer care and warranty

Note

A red or blue bright dot must be more

than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the
same type that are near to one another may be

more noticeable, Philips also species tolerances

for the proximity of pixel defects.

Black Dot Defects

Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.

Pixel Defect Tolerances

In order to qualify for repair or replacement
due to pixel defects during the warranty period,

a TFT Monitor panel in a Philips at panel

monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.

BRIGHT DOT DEFECTS ACCEPTABLE LEVEL

1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3

BLACK DOT DEFECTS ACCEPTABLE LEVEL

1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer

TOTAL DOT DEFECTS ACCEPTABLE LEVEL

Total bright or black dot defects of all types 5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant, (ISO9241-307: Ergonomic requirement , analysis and

compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per: 2008-11-13.

Remark:

Suitable for entertainment purposes at controlled luminous environments, to avoid disturbing

reections from the screen.

28

8. Customer care and warranty

8.2 Customer Care & Warranty

For warranty coverage information and additional suppor t requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.

Contact Information for WESTERN EUROPE region:

Country CSP Hotline Number Price Opening Hours

Austria RTS [phone] € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare [phone] € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
France Mainteq [phone] € 0.09 Mon to Fri : 9am - 6pm
Germany RTS [phone] € 0.09 Mon to Fri : 9am - 6pm
Greece Alman [phone] Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy [phone] € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare [phone] Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare [phone] € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Poland MSI [phone] Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq [phone] € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare [phone] Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH [phone] Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica [phone] Local call tariff Mon to Fri : 8am - 5pm

29

8. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call Center CSP Consumer Care Number

Belarus N/A IBA [phone]

Bulgaria N/A LAN Ser vice [phone]
Croatia N/A MR Service Ltd [phone]
Czech Rep. N/A Asuppor t 420 272 188 300
Estonia N/A FUJITSU [phone] (General)

Georgia N/A Esabi [phone]
Hungary N/A Pro Service [phone] (General)

Kazakhstan N/A Classic Service I.I.c. [phone]
Latvia N/A ServiceNet LV [phone]

Lithuania N/A UAB Servicenet [phone] (general)

Macedonia N/A AMC [phone]
Moldova N/A Comel [phone]
Romania N/A Skin [phone]
Russia N/A CPS [phone]
Serbia & Montenegro N/A Kim Tec d.o.o. [phone]
Slovakia N/A Datalan Ser vice [phone]
Slovenia N/A PC H.and [phone]
The Republic of Belarus N/A ServiceBy [phone]
Turkey N/A Tecpro [phone]
Ukraine N/A Topaz [phone]
Ukraine N/A Comel [phone]

[phone]

[phone] (workshop)

[phone] (For AOC & Philips only)

[phone]

[phone] (for Philips)

Contact Information for China:

Country Call Center Consumer Care Number

China

PCCW Limited

4008 800 008

Contact Information for NORTH AMERICA:

Country Call Center Consumer Care Number

U.S.A. EPI - e-center [phone]
Canada EPI - e-center [phone]

30

8. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer Care Number Opening Hours

Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong

Macau
India REDINGTON INDIA LTD Tel: [phone]

Indonesia PT. CORMIC SERVISINDO

Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm

Malaysia R-Logic Sdn Bhd [phone] Mon.~Fri. 8:15am-5:00pm

Pakistan TVONICS Pakistan [phone] Sun.~Thu. 10:00am-6:00pm
Singapore Philips Singapore Pte Ltd (Philips

Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System Co., Ltd. [phone] Mon.~Fri. 08:30am~05:30pm
South Africa Computer Repair Technologies
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Vietnam FPT Service Informatic Company

Philippines EA Global Supply Chain

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Uzbekistan Soniko Plus Private Enterprise

Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan

Company: Smart Pixels
Technology Ltd.

PERKASA

Consumer Care Center)

Ltd. - Ho Chi Minh City Branch

Solutions, Inc.
Firebird service centre [phone] Sun.~Thu. 09:00 - 18:00

Ltd

フィリプスモニター・サポー
トセンター

Hong Kong: Tel: [phone]
Macau: Tel: [phone]

SMS: PHILIPS to 56677
[phone] (Customer

Hotline)
[phone] (Customer
Hotline)

(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm

011 262 3586 Mon.~ Fri. 08:00am~05:00pm

[phone] Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province

[phone]; 6359456 Mon.~Fri. 8:30am~5:30pm

[phone] Mon.~Fri. 09:00 - 18:00

0120-060-530 Mon.~Fri. 10:00 - 17:00

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

Mon.~Fri. 9:00am-5:30pm

Mon.~Thu. 08:30-12:00; 13:00­17:30
Fri. 08:30-11:30; 13:00-17:30

Sat. 9:00am-1:00pm

Sat. 8:30am-12:30am

Sat. 9:00am-1:00pm

Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00

31

9. Troubleshooting & FAQs

9. Troubleshooting & FAQs

Note
The Auto Function is not applicable in DVI­Digital mode as it is not necessary.

9.1 Troubleshooting

This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.

• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly

connected to your computer.

• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.

• The Energy Saving feature may be activated

Screen says

Attention

Check cable connection

• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).

• Check to see if the monitor cable has bent
pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power

source immediately for safety

• Contact with Philips customer service
representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto”
function in OSD Main Controls.

• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly
securely connected to the graphics board
or PC.

Verticalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

Horizontalickerappears

• Adjust the image using the “Auto” function
in OSD Main Controls.

• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.

32

9. Troubleshooting & FAQs

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on
On-Screen Display.

An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.

• Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging “
or “ghost imaging”, on your screen. “Burn­in”, “after-imaging”, or “ghost imaging” is a
well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.

• Always activate a moving screen saver
program when you leave your monitor
unattended.

• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.

• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.

Image appears distorted. Text is fuzzy or
blurred.

• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.

Green, red, blue, dark, and white dots appears
on the screen

• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.

The "power on" light is too strong and is
disturbing

• You can adjust “power on” light using the
power LED Setup in OSD main Controls.

For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.

9.2 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot
display this video mode'?

Recommended resolution for this

Ans.:

monitor: 1920x1080@60Hz.

• Unplug all cables, then connect your PC to
the monitor that you used previously.

• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside
the Display Control Panel, select the
‘Settings’ tab. Under the setting tab, in box
labelled ‘desktop area’, move the sidebar to
1920x1080 pixels.

• Open ‘Advanced Properties’ and set the
Refresh Rate to 60Hz, then click OK.

• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.

• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.

• Turn on your monitor and then turn on
your PC.

Q2: What is the recommended refresh

rate for LCD monitor?

Recommended refresh rate in LCD

Ans.:

monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.

Q3: Whatarethe.infand.icmlesonthe

CD-ROM? How do I install the drivers
(.inf and .icm)?

These are the driver les for your

Ans.:

monitor. Follow the instructions in your
user manual to install the drivers. Your

33

9. Troubleshooting & FAQs

computer may ask you for monitor

drivers (.inf and .icm les) or a driver
disk when you rst install your monitor.

Follow the instructions to insert the
(companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm

les) will be installed automatically.

Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and

monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".

Q5: What if I get lost when I am making

monitor adjustments via OSD?

Simply press the OK button, then select

Ans.:

'Reset' to recall all of the original factory
settings.

Q6: Is the LCD screen resistant to

scratches?

In general it is recommended that

Ans.:

the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.

Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft

cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.

Q8: Can I change the color setting of my

monitor?

Yes, you can change your color setting

Ans.:

through OSD control as the following
procedures,

• Press “OK” to show the OSD (On Screen
Display) menu

• Press “Down Arrow” to select the option
“Color” then press “OK” to enter color
setting, there are three settings as below.

Color Temperature; With settings in the

1.

6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue­white toning".

sRGB; this is a standard setting for

2.

ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)

User Dene; the user can choose his/

3.

her preference color setting by adjusting
red, green blue color.

Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any

PC, workstation or Mac?

Yes. All Philips LCD monitors are fully

Ans.:

compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.

Q10: Are Philips LCD monitors Plug-and-

Play?

Yes, the monitors are Plug-and-Play

Ans.:

compatible with Windows 7/Windows
8/Vista/XP/NT, Mac OSX, Linux.

Q11: What is Image Sticking, or Image Burn-

in, or After Image, or Ghost Image in
LCD panels?

34

9. Troubleshooting & FAQs

Ans.: Uninterrupted display of still or static

images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.

Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.

Q12: Why is my Display not showing

sharp text, and is displaying jagged

characters?

Ans.:

Your LCD monitor works best at its

native resolution of 1920x1080@60Hz.
For best display, please use this
resolution.

Q13: What is the recommended refresh

rate for LCD monitor?

Recommended refresh rate in LCD

Ans.:

monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.

9.3 SmoothTouch

Q1: Why is the touch function not available

when I touch the display?

Please ensure the supplied USB cable is

Ans.:

connected between your computer and
the display properly.

Q2: Does the touch function only exist on

the Windows 8 OS?

ANS.: The touch function works only

Ans.:

on OS and applications which support
touch functions, like Windows 7 and
Windows 8.

Q3: Do I have to install any software to

activate the touch functionality?

To activate touch functionality, all

Ans.:

you have to do is connect USB cable
between your computer and the display.
You don’t have to install any extra
software.

Q4: Why my touch function is very slow?
Ans.: The touch function response is

dependent on the speed of your

computer conguration. For example,

your computer must be either

Windows 7 or Windows 8 certied to

ensure minimum requirement for touch
function in order to maximize Touch
utility.

Q5: Why my touch response is not smooth

enough?

You may need to clean the glass surface

Ans.:

of the display with proper screen
cleaning material from time to time, as
the glass tends to pick up dirt from your

ngers. Please keep your hands clean

and dry before touching the screen to

ensure uid touch operation.

35

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Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.

Specicationsaresubjecttochangewithoutnotice.

Version: M4226VT1T