Philips 190EW8, 190EW8CB-93 User Manual

e-Manual

Philips LCD Monitor Electronic User’s Manual

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Safety and Troubleshooting Information

• Safety Precautions and
Maintenance

• FAQs

• Troubleshooting

• Regulatory Information

• Other Related Information

Safety and Troubleshooting Information

Safety precautions and maintenance

WARNING: Use of controls, adjustments or procedures other than those specified in this
documentation may result in exposure to shock, electrical hazards and/or mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor:

Operation:

● Keep the monitor out of direct sunlight and away from stoves or any other heat source.

● Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics.

● Do not block the ventilation holes on the cabinet.

● When positioning the monitor, make sure the power plug and outlet are easily accessible.

● If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable

or DC power cord for normal operation.

● Please use approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local

service center. (Please refer to Customer Care Consumer Information Center)

● Do not subject the LCD monitor to severe vibration or high impact conditions during operation.

● Do not knock or drop the monitor during operation or transportation.

Maintenance:

● To protect your display from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor,

grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.

● Unplug the monitor if you are not going to use it for an extensive period of time.

● Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the

power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your monitor.

● To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive

moisture environment.

● If your monitor gets wet, wipe it with dry cloth as soon as possible.

● If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord.

Then, remove the foreign substance or water, and send it to the maintenance center.

● Do not store or use the LCD monitor in locations exposed to heat, direct sunlight or extreme cold.

● In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location

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Safety and Troubleshooting Information

that falls within the following temperature and humidity ranges.

❍ Temperature: 0-40°C 32-104°F
❍ Humidity: 20-80% RH

Service:

● The casing cover should be opened only by qualified service personnel.

● If there is any need for any document for repair or integration, please contact with your local service center. (please refer to

the chapter of "Consumer Information Center")

● For transportation information, please refer to "Physical Specifications".

● Do not leave your monitor in a car/trunk under direct sun light.

Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take
when the operating instructions given in this manual have been followed.

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FAQs (Frequently Asked Questions)

• Safety and
Troubleshooting

• General FAQs

• Screen Adjustments

• Compatibility with Other
Peripherals

• LCD Panel Technology

• Ergonomics, Ecology
and Safety Standards

• Troubleshooting

• Regulatory Information

• Other Related
Information

FAQs (Frequently Asked Questions)

General FAQs

Q:

When I install my monitor what should I do if the screen shows 'Cannot display this video mode'?

A: Recommended video mode for Philips 19 ": 1440 x 900 @60Hz.

1. Unplug all cables, then connect your PC to the monitor that you used previously.

2. In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display

icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labeled 'desktop
area', move the slidebar to 1440 x 900 pixels (19").

3. Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.

4. Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1440 x 900@60Hz (19").

5. Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor.

6. Turn on your monitor and then turn on your PC.

Q: What does 'refresh rate' mean in connection with an LCD monitor?

A: The refresh rate is of much less relevance for LCD monitors. LCD monitors display a stable, flicker-free image at

60Hz. There is no visible difference between 85Hz and 60Hz.

Q: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)?

A: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your

computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow
the instructions to insert the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be
installed automatically.

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FAQs (Frequently Asked Questions)

Q: How do I adjust the resolution?

A: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired

resolution under Windows® Control Panel with the "Display properties"

.

Q: What if I get lost when I am making monitor adjustments?

A: Simply press the MENU button, then select 'Reset' to recall all of the original factory settings.

Q: What is the Auto function?

A: The AUTO adjustment key restores the optimal screen position, phase and clock settings by pressing of a single

button – without the need to navigate through OSD (On Screen Display) menus and control keys.

Note: Auto function is available in selected models only.

Q: My Monitor has no power (Power LED does not light up). What should I do?

A: Make sure the AC power cord is connected between the monitor and AC outlet, and click a key on keyboard/mouse

to wake up the PC.

Q: Will the LCD monitor accept an interlaced signal under PC models?

A: No. If an Interlace signal is used, the screen displays both odd and even horizontal scanning lines at the same time,

thus distorting the picture.

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FAQs (Frequently Asked Questions)

Q: What does the Refresh Rate mean for LCD?

A: Unlike CRT display technology, in which the speed of the electron beam is swept from the top to the bottom of the

screen determines flicker, an active matrix display uses an active element (TFT) to control each individual pixel and the
refresh rate is therefore not really applicable to LCD technology.

Q: Will the LCD screen be resistant to scratches?

A: A protective coating is applied to the surface of the LCD, which is durable to a certain extent (approximately up to the

hardness of a 2H pencil). In general, it is recommended that the panel surface is not subject to any excessive shocks or
scratches.

Q: How should I clean the LCD surface?

A: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other

solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q:Can I change the color setting of my monitor?

A:Yes, you can change your color setting through OSD control as the following procedures,

1. Press "MENU" to show the OSD (On Screen Display) menu

2. Press "Left Arrow" to select the option "color" then press "MENU" to enter color setting, there are five settings as
below.

a. 6500K; this setting features the panel closed to red-white color tone.
b. 9300K; this setting features the panel closed to blue-white color tone.
c. Original; this setting load the default panel setting in terms of color tone. (Note: different panel
maker may feature a different color temperature*)
d. User Define; the user can choose his/her preference color setting by adjusting red, green, blue
color.

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FAQs (Frequently Asked Questions)

e. sRGB; this is a standard setting for ensuring correct exchange of colors between different device
(e.g. digital cameras, monitors, printers, scanners, etc.)

*A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale,
(degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white,
at 6504K.

Q: Can the Philips LCD Monitor be mounted on the wall?

A: Yes. Philips LCD monitors have this optional feature. For standard VESA mount holes on the rear cover allows the

user to mount the Philips monitor on most of the VESA standard arms or accessories. We recommend to contact your
Philips sales representative for more information.

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Screen Adjustments

Q:

What is the FPadjust program on the CD-ROM?

A: The FPadjust program generates alignment patterns that help you adjust monitor settings such as Contrast,

Brightness, Horizontal Position, Vertical Position, Phase and Clock for optimal performance.

Q: When I install my monitor, how do I get the best performance from the monitor?

A:

1.

For best performance, make sure your display settings are set at 1440 x 900@60Hz for 19". Note: You can
check the current display settings by pressing the OSD MENU button once. The current display mode is
shown in OSD first page.

2. To install the Flat Panel Adjust (FPadjust) program located on the monitor setup CD-ROM, open the CD-ROM

and double-click the FP_setup4.3.exe icon. This will install FP Adjust automatically and place a shortcut on
your desktop.

3. Run FPadjust by double clicking the shortcut. Follow the instructions step by step to optimize image

performance with your system's video controller.

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FAQs (Frequently Asked Questions)

Q: How do LCDs compare to CRTs in terms of radiation?

A: Because LCDs do not use an electron gun, they do not generate the same amount of radiation at the screen surface.

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Compatibility with other Peripherals

Q:

Are Philips LCD monitors Plug-and-Play?

A: Yes, the monitors are Plug-and-Play compatible with Windows® 95, 98, 2000 and XP, and Vista.

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LCD Panel Technology

Q:

What is a Liquid Crystal Display?

A: A Liquid Crystal Display (LCD) is an optical device that is commonly used to display ASCII characters and images on

digital items such as watches, calculators, portable game consoles, etc. LCD is the technology used for displays in
notebooks and other small computers. Like light-emitting diode and gas-plasma technologies, LCD allows displays to be
much thinner than cathode ray tube (CRT) technology. LCD consumes much less power than LED and gas-displays
because it works on the principle of blocking light rather than emitting it.

Q: What differentiates passive matrix LCDs from active matrix LCDs?

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FAQs (Frequently Asked Questions)

A: An LCD is made with either a passive matrix or an active matrix display grid. An active matrix has a transistor located

at each pixel intersection, requiring less current to control the luminance of a pixel. For this reason, the current in an
active matrix display can be switched on and off more frequently, improving the screen refresh time (your mouse pointer
will appear to move more smoothly across the screen, for example). The passive matrix LCD has a grid of conductors
with pixels located at each intersection in the grid.

Q: What are the advantages of TFT LCD compared with CRT?

A: In a CRT monitor, a gun shoots electrons and general light by colliding polarized electrons on fluorescent glass.

Therefore, CRT monitors basically operate with an analog RGB signal. A TFT LCD monitor is a device that displays an
input image by operating a liquid crystal panel. The TFT has a fundamentally different structure than a CRT: Each cell
has an active matrix structure and independent active elements. A TFT LCD has two glass panels and the space
between them is filled with liquid crystal. When each cell is connected with electrodes and impressed with voltage, the
molecular structure of the liquid crystal is altered and controls the amount of inlet lighting to display images. A TFT LCD
has several advantages over a CRT, since it can be very thin and no flickering occurs because it does not use the
scanning method.

Q: Why is vertical frequency of 60Hz optimal for an LCD monitor?

A: Unlike a CDT monitor, the TFT LCD panel has a fixed resolution. For example, an XGA monitor has 1024x3 (R, G, B)

x 768 pixels and a higher resolution may not be available without additional software processing. The panel is designed
to optimize the display for a 65MHz dot clock, one of the standards for XGA displays. Since the vertical/horizontal
frequency for this dot clock is 60Hz/48kHz, the optimum frequency for this monitor is 60Hz.

Q: What kind of wide-angle technology is available? How does it work?

A: The TFT LCD panel is an element that controls/displays the inlet of a backlight using the dual-refraction of a liquid

crystal. Using the property that the projection of inlet light refracts toward the major axis of the liquid element, it controls
the direction of inlet light and displays it. Since the refraction ratio of inlet light on liquid crystal varies with the inlet angle
of the light, the viewing angle of a TFT is much narrower than that of a CDT. Usually, the viewing angle refers to the
point where the contrast ration is 10. Many ways to widen the viewing angle are currently being developed and the most
common approach is to use a wide viewing angle film, which widens the viewing angle by varying the refraction ratio.
IPS (In Plane Switching) or MVA (Multi Vertical Aligned) is also used to give a wider viewing angle.

Q: Why is there no flicker on an LCD Monitor?

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FAQs (Frequently Asked Questions)

A: Technically speaking, LCDs do flicker, but the cause of the phenomenon is different from that of a CRT monitor --

and it has no impact of the ease of viewing. Flickering in an LCD monitor relates to usually undetectable luminance
caused by the difference between positive and negative voltage. On the other hand, CRT flickering that can irritate the
human eye occurs when the on/off action of the fluorescent object becomes visible. Since the reaction speed of liquid
crystal in an LCD panel is much slower, this troublesome form of flickering is not present in an LCD display.

Q: Why is an LCD monitor virtually low of Electro Magnetic Interference?

A: Unlike a CRT, an LCD monitor does not have key parts that generate Electro Magnetic Interference, especially

magnetic fields. Also, since an LCD display utilizes relatively low power, its power supply is extremely quiet.

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Ergonomics, Ecology and Safety Standards

Q:

Does the LCD monitor conform to general safety standards?

A: Yes. Philips LCD monitors conform to the guidelines of MPR-II and TCO 99/03 standards for the control of radiation,

electromagnetic waves, energy reduction, electrical safety in the work environment and recyclability. The specification
page provides detailed data on safety standards.

More information is provided in the Regulatory Information section.

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Troubleshooting

• Safety and
Troubleshooting

• FAQs

• Common Problems

• Imaging Problems

• Regulatory Information

• Other Related
Information

Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact
Philips customer service representative.

Common Problems

Having this problem Check these items

No Picture
(Power LED not lit)

● Make sure the power cord is plugged into the power outlet

and into the back of the monitor.

● First, ensure that the power button on the front of the

monitor is in the OFF position, then press it to the ON
position.

No Picture

(Power LED is amber or yellow)

● Make sure the computer is turned on.

● Make sure the VGA cable is properly connected to your

computer.

● Check to see if the monitor cable has bent pins.

● The Energy Saving feature may be activated

Screen says

● Make sure the monitor cable is properly connected to your

computer. (Also refer to the Quick Set-Up Guide).

● Check to see if the monitor cable has bent pins.

● Make sure the computer is turned on.

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Troubleshooting

AUTO button not working properly

● The Auto Function is designed for use on standard

Macintosh or IBM-compatible PCs running Microsoft
Windows.

● It may not work properly if using nonstandard PC or video

card.

Imaging Problems

Display position is incorrect

● Press the Auto button.

● Adjust the image position using the Phase/Clock of More

Settings in OSD Main Controls.

Image vibrates on the screen

● Check that the VGA cable is properly connected to the

graphics board or PC.

Vertical flicker appears

● Press the Auto button.

● Eliminate the vertical bars using the Phase/Clock of More

Settings in OSD Main Controls.

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Troubleshooting

Horizontal flicker appears

● Press the Auto button.

● Eliminate the vertical bars using the Phase/Clock of More

Settings in OSD Main Controls.

The screen is too bright or too dark

● Adjust the contrast and brightness on On-Screen Display.

(The backlight of the LCD monitor has a fixed life span.
When the screen becomes dark or begins to flicker,

please

contact your sales representative).

An after-image appears

● If an image remains on the screen for an extended period of

time, it may be imprinted in the screen and leave an after­image. This usually disappears after a few hours

An after-image remains after the power has been
turned off.

● This is characteristic of liquid crystal and is not caused by a

malfunction or deterioration of the liquid crystal. The after­image will disappear after a peroid of time.

Green, red, blue, dark, and white dots remains

● The remaining dots are normal characteristic of the liquid

crystal used in today’s technology.

For further assistance, refer to the Consumer Information Centers list and contact Philips customer service representative.

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Troubleshooting

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Regulatory Information

• Recycling

Information for
Customers

•

Waste Electrical and
Electronic
Equipment-WEEE

•

Energy Star
Declaration

• BSMI Notice (Taiwan

Only)

•

China RoHS in EDFU

• Troubleshooting

•

Other Related
Information

• Frequently Asked

Questions (FAQs)

Regulatory Information

Product Name: 190EW8

Model ID: 190EW8CB/93

Model No: HWC7190A

Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product,
service and activities.

From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At
Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible,
preferably in cooperation with competitors.

There is currently a system of recycling up and running in the European countries, such as The Netherlands, Belgium, Norway, Sweden and
Denmark.

In U.S.A., Philips Consumer Electronics North America has contributed funds for the Electronic Industries Alliance (EIA) Electronics
Recycling Project and state recycling initiatives for end-of-life electronics products from household sources. In addition, the Northeast
Recycling Council (NERC) - a multi-state non-profit organization focused on promoting recycling market development - plans to implement a
recycling program.

In Asia Pacific, Taiwan, the products can be taken back by Environment Protection Administration (EPA) to follow the IT product recycling
management process, detail can be found in web site www.epa.gov.tw

The monitor contains parts that could cause damage to the nature environment. Therefore, it is
vital that the monitor is recycled at the end of its life cycle. For help and service, please contact Consumers

Information Center or F1rst Choice Contact Information Center in each country or the following team of Environmental specialist can help.

Mr. WY Chen- Environment manager
Philips Multimedia Flat Display
E-mail: [e-mail]

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Regulatory Information

Tel: [phone]

Mr. Maarten ten Houten - Senior Environmental Consultant
Philips Consumer Electronics
E-mail: [e-mail]

Tel: [phone]

Mr. Delmer F. Teglas
Philips Consumer Electronics North America
E-mail: [e-mail]

Tel: [phone]

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Waste Electrical and Electronic Equipment-WEEE

Attention users in European Union private households

This marking on the product or on its packaging illustrates that, under European Directive 2002/96/EG governing used
electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of
this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such
waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the
store at which you purchased the product.

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Energy Star Declaration

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Regulatory Information

This monitor is equipped with a function for saving energy which supports the VESA Display Power Management Signaling (DPMS)

standard. This means that the monitor must be connected to a computer which supports VESA DPMS. Time settings are adjusted
from the system unit by software.

VESA State LED Indicator Power Consumption

Normal operation ON (Active) Green < 36 W (typ.)

Power Saving
Alternative 2
One step

OFF (Sleep) Amber < 1 W

Switch Off Off < 1 W

As an ENERGY STAR

®

Partner, PHILIPS has determined that this product meets the ENERGY STAR

®

guidelines for energy efficiency.

We recommend you switch off the monitor when it is not in use for a long time.

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BSMI Notice (Taiwan Only)

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Regulatory Information

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China RoHS in EDFU

The People’s Republic of China released a regulation called “Management Methods of Controlling Pollution by Electronic Information
Products” or commonly referred to as China RoHS. All products including CRT and LCD monitor which produced and sold for China market
have to meet China RoHS request.

中国大陆RoHS

根据中国大陆《电子信息产品污染控制管理办法》（也称为中国大陆RoHS），以下部分列出了本产品中可能包含的有毒有害物质或元素的名
称和含量

。

本表选用之产品

显示器（液晶及CRT）

有毒有害物质或元素

部件名称

有毒有害物质或元素

铅（Pb） 汞（Hg） 镉（Cd）

六价铬

（Cr (VI) ）

多溴联苯（PBB） 多溴二苯醚（PBDE）

外壳

O O

O O O O

CRT顯示屏

X O O O O O

液晶顯示屏/燈管

X X O O O O

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Regulatory Information

电路板组件*

X O O O O O

電源選配器

X O O O O O

電源线/連接線

X O O O O O

*：电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电路、连接器等

。

○：表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品中有毒有害物质的限量要求标准》规定的限量要求以下。

×：表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信息产品中有毒有害物质的限量要求标准》规定的限量要求；
但是上表中打“×”的部件，符合欧盟RoHS法规要求〈属于豁免的部分〉。

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Other Related Information

• Safety and
Troubleshooting

• FAQs

• Troubleshooting

• Regulatory Information

• Information
for Users in the U.S

• Information
for Users Outside the U.
S

Other Related Information

Information for Users in the U. S.

For units set at 115 V :

Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord a maximum of 15-feet long and a
parallel blade, grounding type attachment plug rated 15 A, 125 V.

For units set at 230 V:

Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord a maximum of 15-feet long and a
tandem blade, grounding type attachment plug rated 15 A, 250 V.

Information for Users outside the U.S.

For units set at 230 V:

Use a Cord Set consisting of a minimum 18 AWG cord and grounding type attachment plug rated 15 A, 250 V. The Cord Set should have
the appropriate safety approvals for the country in which the equipment will be installed and / or be marked HAR.

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Consumer Information Centers

Consumer Information Centers

Antilles • Argentina • Australia • Bangladesh • Brasil • Canada • Chile • China • Colombia • Belarus • Bulgaria • Croatia • Czech
Republic • Estonia • Dubai • Hong Kong • Hungary • India • Indonesia • Korea • Latvia • Lithuania • Malaysia • Mexico • Morocco

• New Zealand • Pakistan • Paraguay • Peru • Philippines • Poland • Romania • Russia • Serbia & Montenegro • Singapore •

Slovakia • Slovenia • South Africa • Taiwan • Thailand • Turkey • Ukraine • Uruguay • Venezuela

Eastern Europe

BELARUS

Technical Center of JV IBA
M. Bogdanovich str. 155
BY - 220040 Minsk
Tel: [phone]

BULGARIA

LAN Service
140, Mimi Balkanska Str.
Office center Translog
1540 Sofia, Bulgaria
Tel: [phone]
www.lan-service.bg

CZECH REPUBLIC

Xpectrum
Lužná 591/4
CZ - 160 00 Praha 6 Tel: [phone]
Email:[e-mail]
www.xpectrum.cz

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Consumer Information Centers

CROATIA

Renoprom d.o.o.
Mlinska 5, Strmec
HR - 41430 Samobor
Tel: [phone]

ESTONIA

FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618 Tallinn
Tel: [phone]
www.ee.invia.fujitsu.com

HUNGARY

Serware Szerviz
Vizimolnár u. 2-4
HU - 1031 Budapest
Tel: [phone]
Email: [e-mail]
www.serware.hu

LATVIA

ServiceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: [phone]
Email: [e-mail]

LITHUANIA

ServiceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: [phone]
Email: [e-mail]
www.servicenet.lt

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Consumer Information Centers

ROMANIA

Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: [phone]

SERBIA & MONTENEGRO

Tehnicom Service d.o.o.
Bulevar Vojvode Misica 37B
YU - 11000 Belgrade
Tel: [phone]

SLOVAKIA

Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: [phone]
Email: [e-mail]

SLOVENIA

PC HAND
Brezovce 10
SI - 1236 Trzin
Tel: [phone]
Email: [e-mail]

POLAND

Zolter
ul.Zytnia 1
PL - 05-500 Piaseczno
Tel: [phone]
Email: [e-mail]
www.zolter.com.pl

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Consumer Information Centers

RUSSIA

Tel: [phone]
Tel: [phone]
Website: www.philips.ru

TURKEY

Türk Philips Ticaret A.S.
Yukari Dudullu Org.San.Bolgesi

2.Cadde No:22
34776-Umraniye/Istanbul
Tel: [phone]

UKRAINE

Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: [phone]
www.csp-comel.com

Latin America

ANTILLES

Philips Antillana N.V.
Kaminda A.J.E. Kusters 4
Zeelandia, P.O. box 3523-3051
Willemstad, Curacao
Phone: [phone]
Fax : [phone]

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Consumer Information Centers

ARGENTINA

Philips Antillana N.V.
Vedia 3892 Capital Federal
CP: 1430 Buenos Aires
Phone/Fax: [phone]

BRASIL

Philips da Amazônia Ind. Elet. Ltda.
Rua Verbo Divino, 1400-São Paulo-SP
CEP-04719-002
Phones: 11 21210203 -São Paulo & 0800-701-0203-Other Regions without São Paulo City

CHILE

Philips Chilena S.A.
Avenida Santa Maria 0760
P.O. box 2687Santiago de Chile
Phone: [phone]
Fax : [phone]

COLOMBIA

Industrias Philips de Colombia
S.A.-Division de Servicio
CARRERA 15 Nr. 104-33
Bogota, Colombia
Phone:[phone] (toll free)
Fax : [phone]-4104

MEXICO

Consumer Information Centre
Norte 45 No.669
Col. Industrial Vallejo
C.P.02300, -Mexico, D.F.
Phone: [phone]
Fax : [phone]

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Consumer Information Centers

PARAGUAY

Av. Rca. Argentina 1780 c/Alfredo Seiferheld
P.O. Box 605
Phone: [phone]
Fax: [phone]
Customer Desk:
Phone: [phone]

PERU

Philips Peruana S.A.
Customer Desk
Comandante Espinar 719
Casilla 1841
Limab18
Phone: [phone]
Fax : [phone]

URUGUAY

Rambla O'Higgins 5303 Montevideo
Uruguay
Phone: [phone]
Fax: [phone]
Customer Desk:
Phone: [phone]

VENEZUELA

Industrias Venezolanas Philips S.A.
Apartado Postal 1167
Caracas 1010-A
Phone: [phone]
Fax : [phone]

Canada

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Consumer Information Centers

CANADA

Philips Electronics Ltd.
281 Hillmount Road
Markham, Ontario L6C 2S3
Phone: [phone]

Pacific

AUSTRALIA

Philips Consumer Electronics
Consumer Care Center
Level 1, 65 Epping Rd
North Ryde NSW 2113
Phone: [phone]
Fax : [phone]

NEW ZEALAND

Philips New Zealand Ltd.
Consumer Help Desk
2 Wagener Place, Mt.Albert
P.O. box 1041
Auckland
Phone: [phone] (toll free)
Fax : [phone]

Asia

BANGLADESH

Philips Service Centre
100 Kazi Nazrul Islam
Avenue Kawran Bazar C/A
Dhaka-1215
Phone: [phone]
Fax : [phone]

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Consumer Information Centers

CHINA

SHANGHAI
Rm 1007, Hongyun Building, No. 501 Wuning road,
200063 Shanghai P.R. China
Phone: [phone]
Fax: [phone]

HONG KONG

Philips Electronics Hong Kong Limited
Consumer Service
Unit A, 10/F. Park Sun Building
103-107 Wo Yi Hop Road
Kwai Chung, N.T.
Hong Kong
Phone: [phone]
Fax: [phone]

INDIA

Phone: [phone] ext: 2765
Fax: [phone]

BOMBAY
Philips India
Customer Relation Centre
Bandbox House
254-D Dr. A Besant Road, Worli
Bombay 400 025

CALCUTTA
Customer Relation Centre
7 justice Chandra Madhab Road
Calcutta 700 020

MADRAS
Customer Relation Centre
3, Haddows Road
Madras 600 006

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