Philips 105E69/93 User Manual

electronic user's manual

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Safety & Troubleshooting

Safety and Troubleshooting Information

Safety Precautions and Maintenance • Troubleshooting • Regulatory Information • Other
Related Information

Safety precautions and maintenance

WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor:

● Disconnect the monitor from the power supply if the monitor is not to be used for an

extended period of time.

● Do not attempt to remove the back cover, as you will be exposed to a shock hazard. The

back cover should only be removed by qualified service personnel.

● Do not place objects on top of the monitor cabinet, objects could fall into vents or cover them

and prevent proper cooling of the monitor's electronic devices.

● To avoid the risk of shock or permanent damage to the set, do not expose the monitor to rain

or excessive moisture.

● Do not use alcohol or ammonia-based liquid to clean the monitor. If necessary, clean with a

slightly damp cloth. Disconnect the monitor from the power supply before cleaning.

● When positioning the monitor, make sure the power plug and outlet are easily accessible.

Consult a service technician if the monitor does not operate normally when operating instructions of
this manual are followed.

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Troubleshooting

Troubleshooting

Safety Precautions and Maintenance • Troubleshooting • Regulatory Information • Other
Related Information

Common Problems

Having trouble? Something not working? Before calling for help, try these suggestions.

Having this
problem?

Check these items

No Picture

(Power LED not lit)

● Make sure the Power cable is plugged into the power outlet

and back of the monitor.

● Power button on the front of your monitor should be in the

ON position.

● Disconnect the monitor from the power outlet for about one

minute.

No Picture

(Power LED is flashing
yellow)

● Make sure the computer is turned on.

● Make sure the monitor cable is properly connected to your

computer.

● Check to see if the monitor cable has bent pins.

● The Energy Saving feature may be activated

No Picture

(Power LED is green)

● Make sure the Brightness and Contrast controls are set

correctly.

● Make sure the monitor cable is properly connected to your

computer.

● Check to see if the monitor cable has bent pins.

● Make sure the computer Power button is on.

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Troubleshooting

Screen doesn't show

when you turn on the
monitor

● Make sure the monitor cable is properly connected to your

computer. (Also refer to the Quick Start Guide).

● Check to see if the monitor cable has bent pins.

● Make sure the computer is turned on.

No color or intermittent
color

● If you are using a non-VESA-DDC standard video card,

turn the DDC1 / 2B feature Off.

Color appears blotchy

● The picture may need degaussing.

● Remove any nearby magnetic objects.

● Face the monitor toward the East for the best picture

quality.

Missing one or more
colors

● Check the Color Temperature.

● Make sure the monitor cable is properly connected to your

computer.

● Check to see if the monitor cable has bent pins.

Dim Picture

● Adjust the Brightness and Contrast controls.

● Check your video card and it's owner's manual instructions

for it may be a non-VESA-DDC Standard card.

Picture is too large or
too small.

● Adjust the Horizontal and/or Vertical Size.

● Adjust the Zoom.

Edges of the picture
are not square.

● Adjust the geometry.

Picture has a double
image.

● Eliminate the use of a video extension cable and/or video

switch box.

● Face the monitor toward the East for the best picture

quality.

Picture is not sharp.

● Check to make sure Moiré is switched off.

● Adjust Sync Input.

Unstable Picture

● Increase your refresh rate.

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Troubleshooting

Problem with On
Screen Display

● Refer to the instructions and troubleshooting information in

that chapter.

For further assistance, refer to the Consumer Information Centers list to contact your local Philips
distributor.

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Regulatory Information

Regulatory Information

TCO '95/99 Information • TCO'95/99 Environmental Requirements • TCO '03 Information •
Recycling Information for Customers • CE Declaration of Conformity• Federal

Communications Commission (FCC) Notice (U.S. Only) • Commission Federale de la
Communication (FCC Declaration) • EN 55022 Compliance (Czech Republic Only) • VCCI
Class 2 Notice (Japan Only) • MIC Notice (South Korea Only) • Polish Center for Testing

and Certification Notice • North Europe Information (Nordic Countries) • BSMI Notice
(Taiwan Only) • Ergonomie Hinweis (nur Deutschland) • Philips End-of-Life Disposal •
Information for UK only

Safety Precautions and Maintenance • Troubleshooting • Other Related Information

TCO '95/99 Information (For TCO Model Only)

Congratulations!

You have just purchased a TCO' 95 or TCO' 99approved and labeled product! Your choice has
provided you with a product developed for professional use. Your purchase has also contributed to
reducing the burden on the environment and also to the further development of environmentally
adapted electronics products.

Why do we have environmentally labeled computers?

In many countries, environmental labeling has become an established method for encouraging the
adaptation of goods and services to the environment. The main problem, as far as computers and
other electronics equipment are concerned, is that environmentally harmful substances are used
both in the products and during their manufacture. Since it is not so far possible to satisfactorily
recycle the majority of electronics equipment, most of these potentially damaging substances
sooner or later enter nature.

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Regulatory Information

There are also other characteristics of a computer, such as energy consumption levels, that are
important from the viewpoints of both the work (internal) and natural (external) environments. Since
all methods of electricity generation have a negative effect on the environment (e.g. acidic and
climate-influencing emissions, radioactive waste), it is vital to save energy. Electronics equipment in
offices is often left running continuously and thereby consumes a lot of energy.

What does labeling involve?

This product meets the requirements for the TCO' 95/TCO' 99 scheme which provides for
international and environmental labeling of personal computers. The labeling scheme was
developed as a joint effort by the TCO (The Swedish Confederation of Professional Employees),
Svenska Naturskyddsforeningen (The Swedish Society for Nature Conservation) and Statens
Energimyndighet (The Swedish National Energy Administration).

Approval requirements cover a wide range of issues: environment, ergonomics, usability, emission
of electric and magnetic fields, energy consumption and electrical and fire safety.

The environmental demands impose restrictions on the presence and use of heavy metals,
brominated and chlorinated flame retardants, CFCs (freons) and chlorinated solvents, among other
things. The product must be prepared for recycling and the manufacturer is obliged to have an
environmental policy which must be adhered to in each country where the company implements its
operational policy.

The energy requirements include a demand that the computer and/or display, after a certain period
of inactivity, shall reduce its power consumption to a lower level in one or more stages. The length
of time to reactivate the computer shall be reasonable for the user.

Labeled products must meet strict environmental demands, for example, in respect of the reduction
of electric and magnetic fields, physical and visual ergonomics and good usability.

Below you will find a brief summary of the environmental requirements met by this product. The
complete environmental criteria document may be ordered from:

TCO Development

SE-114 94 Stockholm, Sweden

Fax: [phone]

Email (Internet): [e-mail]

Current information regarding TCO' 95/TCO' 99 approved and labeled products may also be
obtained via the Internet, using the address:

http://www.tco-info.com/

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Regulatory Information

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Environmental Requirements

Flame retardants

Flame retardants are present in printed circuit boards, cables, wires, casings and housings. Their
purpose is to prevent, or at least to delay the spread of fire. Up to 30% of the plastic in a computer
casing can consist of flame retardant substances. Most flame retardants contain bromine or
chloride, and those flame retardants are chemically related to another group of environmental
toxins, PCBs. Both the flame retardants containing bromine or chloride and the PCBs are
suspected of giving rise to severe health effects, including reproductive damage in fish-eating birds
and mammals, due to the bio-accumulative* processes. Flame retardants have been found in
human blood and researchers fear that disturbances in fetus development may occur.

The relevant TCO' 95/TCO' 99 demand requires that plastic components weighing more than 25
grams must not contain flame retardants with organically bound bromine or chlorine. Flame
retardants are allowed in the printed circuit boards since no substitutes are available.

Cadmium**

Cadmium is present in rechargeable batteries and in the color-generating layers of certain computer
displays. Cadmium damages the nervous system and is toxic in high doses. The relevant TCO' 95/
TCO'99 requirement states that batteries, the color-generating layers of display screens and the
electrical or electronics components must not contain any cadmium.

Mercury**

Mercury is sometimes found in batteries, relays and switches. It damages the nervous system and
is toxic in high doses. The relevant TCO' 95/TCO' 99 requirement states that batteries may not
contain any mercury. It also demands that mercury is not present in any of the electrical or
electronics components associated with the labeled unit.

CFCs (freons)

The relevant TCO' 95/TCO' 99 requirement states that neither CFCs nor HCFCs may be used

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Regulatory Information

during the manufacture and assembly of the product. CFCs (freons) are sometimes used for
washing printed circuit boards. CFCs break down ozone and thereby damage the ozone layer in the
stratosphere, causing increased reception on earth of ultraviolet light with increased risks e.g. skin
cancer (malignant melanoma) as a consequence.

Lead**

Lead can be found in picture tubes, display screens, solders and capacitors. Lead damages the
nervous system and in higher doses, causes lead poisoning. The relevant TCO' 95/TCO' 99
requirement permits the inclusion of lead since no replacement has yet been developed.

* Bio-accumulative is defined as substances which accumulate within living organisms.

** Lead, Cadmium and Mercury are heavy metals which are bio-accumulative.

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TCO' 03 Information

Congratulations!

The display you have just purchased carries the TCO'03
Displays label. This means that your display is designed,
manufactured and tested according to some of the strictest
quality and environmental requirements in the world. This
makes for a high performance product, designed with the
user in focus that also minimizes the impact on our natural
environment.

Some of the features of the TCO'03 Display requirements.

Ergonomics

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Regulatory Information

●

Good visual ergonomics and image quality in order to improve the working environment
for the user and to reduce sight and strain problems. Important parameters are luminance,
contrast, resolution, reflectance, colour rendition and image stability.

Energy

●

Energy-saving mode after a certain time-beneficial both for the user and the environment

● Electrical safety

Emissions

● Electromagnetic fields

● Noise emissions

Ecology

● The product must be prepared for recycling and the manufacturer must have a certified

environmental management system such as EMAS or ISO 14 000

● Restrictions on

chlorinated and brominated flame retardants and polymers

heavy metals such as cadmium, mercury and lead.

The requirements included in this label have been developed by TCO Development in co­operation with scientists, experts, users as well as manufacturers all over the world. Since the
end of the 1980s TCO has been involved in influencing the development of IT equipment in a
more user-friendly direction. Our labelling system started with displays in 1992 and is now
requested by users and IT-manufacturers all over the world.

For more information, please visit

www.tcodevelopment.com

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Regulatory Information

Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental
performance of the organization's product, service and activities.

From the planning, design and production stages, Philips emphasizes the important of making
products that can easily be recycled. At Philips, end-of-life management primarily entails
participation in national take-back initiatives and recycling programs whenever possible, preferably
in cooperation with competitors.

There is currently a system of recycling up and running in the European countries, such as The
Netherlands, Belgium, Norway, Sweden and Denmark.

In U.S.A., Philips Consumer Electronics North America has contributed funds for the Electronic
Industries Alliance (EIA) Electronics Recycling Project and state recycling initiatives for end-of-life
electronics products from household sources. In addition, the Northeast Recycling Council (NERC)

- a multi-state non-profit organization focused on promoting recycling market development - plans to
implement a recycling program.

In Asia Pacific, Taiwan, the products can be taken back by Environment Protection Administration
(EPA) to follow the IT product recycling management process, detail can be found in web site

www.

epa.gov.tw

For help and service, please contact Consumers Information Center or F1rst Choice Contact

Information Center in each country or the following team of Environmental specialist can help.

Mr. Job Chiu - Environment manager
Philips Electronics Industries (Taiwan) Ltd, Monitor Business Unit
E-mail:

[e-mail]

Tel: [phone]

Mr. Maarten ten Houten - Senior Environmental Consultant
Philips Consumer Electronics
E-mail:

[e-mail]

Tel: [phone]

Ms. Delmer F. Teglas
Philips Electronics North America
E-mail:

[e-mail]

Tel: [phone]

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Regulatory Information

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CE Declaration of Conformity

●

Philips Consumer Electronics declare under our responsibility that the product is in
conformity with the following standards

- EN60950:1992+A1+A2+A3+A4+A11 (Safety requirement of Information Technology
Equipment)

- EN55022:1998 (Radio Disturbance requirement of Information Technology Equipment)

- EN55024:1998 (Immunity requirement of Information Technology Equipment)

- EN61000-3-2:1995 (Limits for Harmonic Current Emission)

- EN61000-3-3:1995 (Limitation of Voltage Fluctuation and Flicker)
following provisions of directives applicable

- 73/23/EEC (Low Voltage Directive)

- 89/336/EEC (EMC Directive)

- 93/68/EEC (Amendment of EMC and Low Voltage Directive)
and is produced by a manufacturing organization on ISO9000 level.

●

The product also comply with the following standards

- ISO9241-3, ISO9241-7, ISO9241-8 (Ergonomic requirement for Visual Display)

- ISO13406-2 (Ergonomic requirement for Flat panels)

- GS EK1-2000 (GS specification)

- prEN50279:1998 (Low Frequency Electric and Magnetic fields for Visual Display)

- MPR-II (MPR:1990:8/1990:10 Low Frequency Electric and Magnetic fields)

- TCO95, TCO99, TCO'03 (Requirement for Environment Labelling of Ergonomics, Energy,
Ecology and Emission,
TCO: Swedish Confederation of Professional Employees) for TCO versions

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Federal Communications Commission (FCC) Notice (U.S. Only)

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Regulatory Information

This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

● Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.

Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a
computer device.

To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or
excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.

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Commission Federale de la Communication (FCC Declaration)

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Regulatory Information

Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques
de class B,aux termes de l'article 15 Des règles de la FCC. Ces limites sont conçues
de façon à fourir une protection raisonnable contre les interférences nuisibles dans le
cadre d'une installation résidentielle. CET appareil produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est pas installé et utilisé selon les consignes
données, peuvent causer des interférences nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence d'interférences dans le cadre d'une
installation particulière. Si cet appareil est la cause d'interférences nuisibles pour la
réception des signaux de radio ou de télévision, ce qui peut être décelé en fermant
l'équipement, puis en le remettant en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures suivantes:

● Réorienter ou déplacer l'antenne de réception.

● Augmenter la distance entre l'équipement et le récepteur.

● Brancher l'équipement sur un autre circuit que celui utilisé par le récepteur.

● Demander l'aide du marchand ou d'un technicien chevronné en radio/télévision.

Toutes modifications n'ayant pas reçu l'approbation des services compétents en
matière de conformité est susceptible d'interdire à l'utilisateur l'usage du présent
équipement.

N'utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA.

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EN 55022 Compliance (Czech Republic Only)

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Regulatory Information

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VCCI Notice (Japan Only)

This is a Class B product based on the standard of the Voluntary Control Council for Interference
(VCCI) for Information technology equipment. If this equipment is used near a radio or television
receiver in a domestic environment, it may cause radio Interference. Install and use the equipment
according to the instruction manual.

Class B ITE

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MIC Notice (South Korea Only)

Class B Device

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Regulatory Information

Please note that this device has been approved for non-business purposes and may be used in any
environment, including residential areas.

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Polish Center for Testing and Certification Notice

The equipment should draw power from a socket with an attached protection circuit (a three-prong
socket). All equipment that works together (computer, monitor, printer, and so on) should have the
same power supply source.

The phasing conductor of the room's electrical installation should have a reserve short-circuit
protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power
supply socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage
requirements of standards PN-93/T-42107 and PN-89/E-06251.

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Regulatory Information

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North Europe Information (Nordic Countries)

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.

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Regulatory Information

Placering/Ventilation

ADVARSEL:

SØRG VED PLACERINGEN FOR, AT NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon

ADVARSEL:

NÅR DETTE UTSTYRET PLASSERES, MÅ DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.

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BSMI Notice (Taiwan Only)

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Regulatory Information

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Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor Schäden
durch Röntgenstrahlen" festgelegten Vorschriften.

Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften über die Bauart von Störstrahlern nach Anlage III ¤ 5
Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten,
daß

1. Reparaturen nur durch Fachpersonal durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem
Untergrund zu verwenden (schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem
Zeichenkontrast wären die Folge).

Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger.

ACHTUNG: BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN, DAß
NETZSTECKER UND NETZKABELANSCHLUß LEICHT ZUGÄNGLICH SIND.

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End-of-Life Disposal

Your new monitor contains materials that can be recycled and reused. Specialized companies can
recycle your product to increase the amount of reusable materials and to minimize the amount to be
disposed of.

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Regulatory Information

Please find out about the local regulations on how to dispose of your old monitor from your local
Philips dealer.

(For customers in Canada and U.S.A.)

This product may contain lead and/or mercury. Dispose of in accordance to local-state and federal
regulations.
For additional information on recycling contact

www.eia.org (Consumer Education Initiative)

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Information for UK only

WARNING - THIS APPLIANCE MUST BE
EARTHED.

Important:

This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:

1. Remove fuse cover and fuse.

2. Fit new fuse which should be a BS 1362 5A,A.
S.T.A. or BSI approved type.

3. Refit the fuse cover.

If the fitted plug is not suitable for your socket
outlets, it should be cut off and an appropriate 3­pin plug fitted in its place.

If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.

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Regulatory Information

Note: The severed plug must be destroyed to
avoid a possible shock hazard should it be
inserted into a 13A socket elsewhere.

How to connect a plug

The wires in the mains lead are coloured in
accordance with the following code:

BLUE - "NEUTRAL" ("N")

BROWN - "LIVE" ("L")

GREEN & YELLOW - "EARTH" ("E")

1. The GREEN AND YELLOW wire must be
connected to the terminal in the plug which is
marked with the letter "E" or by the Earth symbol

or coloured GREEN or GREEN AND

YELLOW.

2. The BLUE wire must be connected to the
terminal which is marked with the letter "N" or
coloured BLACK.

3. The BROWN wire must be connected to the
terminal which marked with the letter "L" or
coloured RED.

Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.

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Regulatory Information

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Other Related Information

Other Related Information

Safety Precautions and Maintenance • Troubleshooting • Regulatory Information •
Information for Users in the U. S. • Information for Users Outside the U.S

Information for Users in the U. S.

For units set at 115 V :

Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord
a maximum of 15-feet long and a parallel blade, grounding type attachment plug rated 15 A, 125 V.

For units set at 230 V:

Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord
a maximum of 15-feet long and a tandem blade, grounding type attachment plug rated 15 A, 250 V.

Information for Users outside the U.S.

For units set at 230 V:

Use a Cord Set rated minimum 5 A, 250 V ( for units set at 230V ) or 10A, 125V (for units set at
115V). The Cord Set should have the appropriate safety approvals for the country in which the
equipment will be installed.

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Consumer Information Centers

Consumer Information Centers

Antilles • Argentina • Australia • Bangladesh • Brasil • Canada • Chile • China • Colombia •
Czech Republic • Dubai • Egypt • Hong Kong • Hungary • India • Indonesia • Japan • Korea

•

Malaysia • Mexico • Morocco • New Zealand • Pakistan • Paraguay • Peru • Philippines •
Poland • Russia • Singapore • South Africa • Taiwan • Thailand • Turkey • Uruguay •
Venezuela

Eastern Europe

CZECH REPUBLIC

Philips Service
V Mezihorí 2180 00 Prague
Phone: [phone]
Fax : [phone]

HUNGARY

Philips Markaszerviz.
Kinizsi U 30-36Budapest 1092
Phone: [phone]
Fax : [phone]

POLAND

Philips Polska CE
UL.Marszalkowska 45/49
00-648 Warszawa
Phone: [phone]
Fax : [phone]

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Consumer Information Centers

RUSSIA

Philips Representation Office
Ul. Usacheva 35a
119048 Moscow
Phone: [phone]

TURKEY

Türk Philips Ticaret A.S.
Talatpasa Caddesi No 5.
80640-Gültepe/Istanbul
Phone: [phone]
Fax : [phone]

Latin America

ANTILLES

Philips Antillana N.V.Kaminda A.J.E. Kusters 4
Zeelandia, P.O. box 3523-3051
Willemstad, Curacao
Phone: [phone]
Fax : [phone]

ARGENTINA

Vedia 3892 Capital Federal
CP:1430 Buenos Aires
Phone: [phone]
Fax: [phone]

BRASIL

Philips da Amazonia Ind. Elet.Ltda.

Av.Luis Carlos Berrini,
1400-Sao Paulo-SP
Phone: [phone]

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Consumer Information Centers

CHILE

Philips Chilena S.A.
Avenida Santa Maria 0760
P.O. box 2687Santiago de Chile
Phone: [phone]
Fax : [phone]

COLOMBIA

Industrias Philips de Colombia
S.A.-Division de Servicio
CARRERA 15 Nr. 104-33
Bogota, Colombia
Phone: [phone] (toll free)
Fax : [phone]-4104

MEXICO

Consumer Information Centre
Norte 45 No.669
Col. Industrial Vallejo
C.P.02300, -Mexico, D.F.
Phone: [phone]
Fax : [phone]

PARAGUAY

Philips del Paraguay S.A.
Avenida Artigas 1513
Casilla de Correos 605
Asuncion
Phone: [phone]
Fax : [phone]

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Consumer Information Centers

PERU

Philips Peruana S.A.
Customer Desk
Comandante Espinar 719
Casilla 1841
Limab18
Phone: [phone]
Fax : [phone]

URUGUAY

Ind.Philips del Uruguay S.A.
Lius Alberto de Herrera 1248-P:10
Customer Help Desk 11300 Montevideo
Phone: [phone]
Fax : [phone]

VENEZUELA

Industrias Venezolanas Philips S.A.
Apartado Postal 1167
Caracas 1010-A
Phone: [phone]
Fax : [phone]

Canada

CANADA

Philips Electronics Ltd.
281 Hillmount Road Markham Ontario,
L6C 2S3
Phone: [phone]
Fax:[phone]

Pacific

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Consumer Information Centers

AUSTRALIA

Philips Consumer Service.
Customer Information Centre.
3 Figtree Drive
Homebush Bay NSW 2140
Phone: CIC:1300 363 391, PCE Service:1 300-361 392
Fax:[phone]

NEW ZEALAND

Philips New Zealand Ltd.
Consumer Help Desk
2 Wagener Place, Mt.Albert
P.O. box 1041
Auckland
Phone: [phone] (Toll Free)
Fax:[phone]

Asia

BANGLADESH

Philips Service Centre
100 Kazi Nazrul Islam
Avenue Kawran Bazar C/A
Dhaka-1215
Phone: [phone]
Fax : [phone]

CHINA

SHANHAI
No. 1102 wuding road, jing an district,
200040 Shanghai,
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

NANJING
No. 12-2 dong da ying bei, zhu jiang road,
210018 Nanjing,
P.R. China

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Consumer Information Centers

Phone: [phone] (Toll Free)
Fax:[phone]

HANGZHOU
No. 20 jiao gong road,
310012 Hangzhou,
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

BEIJING
No. 171-3 hai dian road, hai dian district,
100086 Beijing,
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

SHENYANG
No. 84-1 san hao street,
110003 Shenyang
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

XIAN
No. 6-9 yan ta road south part,
710061 Xian,
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

GUANGZHOU
No. 15-17 long kou dong road, tian he district,
510070 Guangzhou,
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

SHENZHEN
Room 603, electronic BLD, No. 30 Shen nan zhong road,
518031 Shenzhen,
P.R. China
Phone: [phone] (Toll Free)
Fax:[phone]

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