Chapter 10: Support
8584
Phantom Flex4K Manual
contacting support
Vision Research, Inc. - Wayne, New Jersey
100 Dey Road 
Wayne, New Jersey 07470 USA
T: +1.973.696.4500
F: +1.973.696.0560
For answers to most questions, please visit us at:
www.visionresearch.com
For general product, account, order / RMA status inquires 
and other non-technical questions please e-mail us at:
customer.support@visionresearch.com
For technical product support, product operation or  
applications support please e-mail us at:
technical.support@visionresearch.com
Serving the Americas and Asia Pacific:
M-F 8:00 AM to 5:00 PM EST (GMT-4:00)
Vision Research, Inc. - Stuart, Florida
1002 Monterey Commons, Suite 200 
Stuart, Florida 34996 USA
T: +1.973.696.4500
F: +1.973.696.0560
Customer Support, extension 4002
Technical Support, extension 4003
Serving Europe, the Middle East and Africa:
M-F 9:00 AM to 6:00 PM GMT +3:00
Vision Research, Inc. - Bucharest, Romania
Str. Eugen Botez Nr. 1 
Bucharest, Romania, 020232
T: +40 21 210 8587
F: +40 21 210 8587
Global Headquarters
Live Customer and 
Technical Support
 • Sensor cleaning should only be attempted by 
experienced imaging professionals. 
 • Use a small, but powerful flashlight to look at the 
sensor and filter, it’s easier to spot the dust.
 • The OLPF assembly is removable and located 
in front of the sensor. Once the lens mount is  
uninstalled the OLPF can be easily removed  
(2 screws) for cleaning. 
 • Sensor cleaning must be done in a clean and 
controlled environment. 
 • Always have a forced-air bulb style blower and a 
clean sensor cloth handy for more serious dirt.
 • Sensor cleaning solution (like Eclipse) should only 
be used if absolutely necessary, and applied with  
a soft wipe intended for sensor cleaning.
 • Cotton swabs aren’t a good idea, unless they are 
wrapped in a sensor wipe material. They leave 
behind more than they remove.
 • Never use your finger to get a speck of dust off, 
it’s going to make things much worse.
 • Never blow on the sensor or OLPF.
 • Never put sharp objects near the surface of the 
OLPF or sensor.
 • Always keep the Phantom body cap on the camera 
when there is no lens attached.
Due to differences in various lenses and other mechanical 
tolerances it may be necessary to adjust the lens mount 
on the camera to obtain proper focus. In most cases, 
changing a lens or replacing a mount will not require 
adjusting the back focus, though it should be verified. 
When the focus distance marks on a lens do not match 
the measured distance between the sensor & subject,  
it indicates the need to adjust the back focus. 
By adjusting the back focus, you are changing the  
distance of between the flange and the sensor plane. 
Shims are included to assist in both slight and coarse 
back focus adjustments.
Sensor & OLPF Cleaning 
Technical Tips
Back Focus Adjustment
maintenance