For 1 Dog
p-collar 320
For 2 Dogs
p-collar 320B
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING
Remote Training Collar
operating and training guide
B-320-TEX-011(1)
Important Safety Information
Safety during on-leash training. It is vitally
important that you and your dog remain
safe while learning during on-leash training.
Your dog should be on a strong leash, long enough for him to
attempt to chase an object, but short enough for him not to reach
a road or other unsafe area. You must also be physically strong
enough to restrain your dog when he tries to chase.
R
isk of skin damage. Please read and follow
the instructions in this manual. Proper fit of
the collar is important. A collar worn for too
long or made too tight on the pet’s neck may cause skin damage.
Ranging from redness to pressure ulcers; this condition is
commonly known as bed sores.
N
ot for use with aggressive dogs. Do not
use this Product if your dog is aggressive,
or if your dog is prone to aggressive
behavior. Aggressive dogs can cause severe injury and even
death to their owner and others. If you are unsure whether this
product is appropriate for your dog, please consult your
veterinarian or certified trainer.
3
Avoid leaving the collar on the dog for more than 12 hours per day.
When possible reposition the collar on the pet’s neck every
1 to 2 hours.
Check the fit to prevent excessive pressure; follow the
instructions in this manual.
Never connect a lead to the electronic collar; it will cause
excessive pressure on the contacts.
When using a separate collar for a lead, don’t put pressure
on the electronic collar.
Thank you
Dear Customer, thank you very much for choosing PetSpy! It’s our
pleasure to serve you and your beloved dog. Our mission is to ensure
your pet’s safety and happiness by providing you with the tools and
techniques to successfully train your dog. If you have any questions,
please visit our website or contact PetSpy Customer Service at
support@petspy.com - we will be happy to assist you.
Warranty
PetSpy e-collars are covered by the 1-YEAR WARRANTY. You can
register your product warranty at www.petspy.com. If your
purchased item malfunctions or breaks within 1 year, we will send
you a free replacement. No more than one replacement per purchased
item. Replacement warranty does not apply to promotional orders with
total discount greater than 30%. The warranty begins from the date of
purchase. A purchase confirmation such as amazon order id is required
for a claim. The warranty does not cover products with physical damage
or when product is lost. PetSpy does not offer warranty for products
purchased from unauthorized resellers such as online auctions.
PetSpy products are exclusively sold on PetSpy.com, Amazon.com and
Chewy.com.
Any other sources are considered as unauthorized resellers.
The refund period is strictly limited to 30-days starting from the date of
purchase.
Restrictions apply.
Contacts
Website: www.petspy.com
Customer Support: support@petspy.com
Social Media: @petspybrand
2
These steps will help keep your pet safe and comfortable.
Millions of pets are comfortable while they wear stainless steel
contacts. Some pets are sensitive to contact pressure. You
may find after some time that your pet is very tolerant of the
collar. If so, you may relax some of these precautions. It is
important to continue daily checks of the contact area.
If redness or sores are found, discontinue use until the skin
has fully healed.
Table of Contents
Components...............................................................
Other Items Yo u May Need........................................
Main Features............................................................
Overview....................................................................
O
perating Guide.........................................................
How to turn the p-collar
on/off..........................
How the transmitter buttons work...........................
Collar fitting.............................................................
How to find the best Vibration/Shock level.............
The LCD & LED indicator.......................................
Charging the unit....................................................
How to pair the Transmitter and Receiver Collar....
How to use the Test Light............................... ........
G
erneral Training Tips...............................................
F
requently Asked Questions.....................................
T
roubleshooting.........................................................
arranty and Repair Informatiion.............................
R
eference Si e for Difference Dogs..........................
R
eference eight for Dogs.......................................
12
13
14
15
21
22
23
54
ash the dog’s neck area and the contacts of the collar
weekly with a damp cloth.
If the condition persists beyond 4
ours, see your veterinarian.
If a rash or sore is found, discontinue use of the collar until
the skin has healed.
Main Features
Other Items You May Need
Ÿ
Screwdriver
Ÿ
Scissors
Ÿ
Lighter
Test Light
Dog 1 Receiver Collar
Battery Charger
Vibration, Tone and Shock
2-hour Rapid Charging Lithium Polymer Battery
User Expandable to a Two-dog System
Touch Distinguishing Mode Buttons
Backlit LCD Display Shows Intensity Level, Battery
Dog 2 Receiver Collar
Collar
for Transmitter
for Receiver
USB Port
and Dog 1/2
For 1 Dog
For 2 Dogs
1200ft
1200ft
Overview
LED Indicator Light
LCD Display
Blind Operation
Identification Point
Easily distinguish
and send the correct
training command
without eyes on by
touching and feeling
on buttons with
different structure.
Selecting Channels
Intensity Level
Adjustment
Antenna
Transmitter
Contact Points
(with cover)
Receiver Collar
On/Off
Button
Operating Guide
Step
1
To turn the Transmitter on
T
o turn the Receiver Collar off
1. Press and hold the On/Off Button until the Red LED
light shuts off.(This takes approximately three seconds.)
2. Release the On/Off Button.
N
ote: To extend the life of the batteries, turn the Receiver
C
ollar off when it is not in use.
Action Buttons
2. Backlight will stay for about 3 econds. if no operation
then, backlight off.
3. LCD display will stay for about 5 minutes. if no operation
then, LCD display shuts off.
1. Press any of to active the Transmitter.
The backlight on.
To turn the Receiver Collar on
Press once, the green light on and will flash every
5 seconds under working mode.
Step
2
How the Transmitter buttons work
TONE
SHOCK
Up Button
VIBRA
Dog 1/2 Button
10 11
Down Button
2. Press and hold , Receiver Collar will have a
continuous vibration/shock, and stop after 10 seconds.
Note: Do not suggest to press and hold for long
time to avoid physical or psychological hurt to the dog.
1. Press once to send a vibration, tone,
shock command to Receiver Collar.
Dog 1/2 Button
1. Press once to switch between Dog 1 and Dog 2.
2. Press and hold until the Vibration digit flashes.
Press “ + - “ to adjust Vibration Level from 1-8.
3. Press and hold until the Shock digit flashes.
Press “ + - “ to adjust Shock Level from 1-16.
1/2
1/2
1/2
Step
4
How to find the best
Vibration/Shock Level
The unit comes with Up and Down buttons to control
the Vibration/Shock Level, with Level 1 being the
lowest level for Both Vibration and Shock, Level 8
being the highest for Vibration and Level 16 being
the highest for Shock.
The level of Vibration/Shock best suited for your dog
depends on your dog’s temperament and threshold
for Vibration/Shock. Always start at the lowest level
and work your way up.
The appropriate level can be found when the dog
responds to the Vibration/Shock with a mild reaction,
such as a tensing of the neck muscles. The Vibration
/Shock Level may vary depending on the training
situation. When highly distracted, dogs will require a
higher level of Vibration/Shock.
Collar fitting
The Receiver/Collar should be fitted so that the surgical
stainless steel contact points press firmly against the
dog’s skin. When properly fitted, you should be able
to fit a finger or two snugly in between the collar and
you dog’s skin. When properly fitted, the Receiver/Collar
should not move on the dog. The best location for
the Receiver/Collar box is either side of the dog’s
windpipe.
A loose fit can allow the Receiver/Collar to move
around on the dog’s neck. When this happens, the
contact points may rub the skin and cause irritation.
If the Receiver/Collar is too tight, the dogs may have
difficulty breathing.
Step
3
12 13
in i at
ans itt n i at i t un ti n an s ns
utt n
utt n un ti n
ans itt n i at
i t s ns
l n t utt ss
l n t utt ss
l n t utt ss
substantially.
a i i t istan
1200ft
range.The range may vary
1. Plug the charger into a standard wall outlet.
2. Lift the rubber covers protecting the Transmitter/Receiver
3. Connect the charger connectors to the Transmitter and
4. Connect the USB port to the Charging Adapter.
5. Charge the unit for 4 hours for the first charge. Recharges
take only 2-3 hours.
Note: The Battery Indicator on the Transmitter will scroll and
Indicator will become steady, and the LED Indicator Light
flashes when fully charged.
The indicator light on the Receiver Collar will be in steady red
while charging and green light turned on when fully charged.
Receiver Indicator Light – Function and Response
Charging the unit
The unit uses Lithium-Polymer batteries.
1. Charge the unit before using the unit for the first time.
2. Do not charge the unit near any flammable
substances.
3. Fully charge if the unit is to be stored without use for
a period of 3 months or more.
Normal operation
- Good battery
Charging Complete
R
eceiver Collar Function
Green LED Response
Flashes once
1 flash every 5 seconds
On length of TONE button press
Flashes once every second
within 15 seconds
Flashes rapidly for five times
On length of the charger connected
Power on
Training tone
In pairing position
Pairing Complete
Receiver Collar Function
Normal operation
- Low battery
Red LED Response
On for 3 seconds
Flashes rapidlly
On length of VIBRA/
button press
On length of charging within
2-3 hours
Power off
Vibration/Shock
Charging
Step
Recharge the unit if:
The indicator light on the collar is emitting a red color
and flashes rapidly.
The 3 bar indicator on the Transmitter LCD shows just
1 bar.
B
attery Charging Procedure
NOTE: The unit has a partial charge when it leaves our facility,
upon receipt of the collar, be sure to give it a 4-hour initial charge
before the first use.
The indicator light on the Transmitter or Receiver will not come on.
The indicator light on the Transmitter or Receiver comes on
momentarily when any of the Mode Buttons is pushed.
1
1
How to use the Test Light
1. Turn the Receiver Collar on.
2. Hold the Test Light Contacts to the Contact Points.
3. Press the SHOC
utton on the Remote Transmitter.
4. The Test Light will flash.
Note: At higher Shock Levels, the Test Light will flash
brighter.
5. Turn the Receiver Collar off.
Save the Test Light for future testing.
Note: If the Test Light does not flash, recharge the
Receiver and re-test. If Test Light still does not flash,
contact us for Customer Service.
Step
Step
How to pair the Remote
T
ransmitter & Receiver Collar
If your Receiver Collar does not beep when the TONE
Button of the Remote Transmitter is pushed,or if you
feel the Receiver Collar is not responding to the Remote
Transmitter, follow these steps to pair:
Receiver Collar off. Restart, press and hold the On/Off
Button until the Green LED flashes every second on
within which pairing should be completed.
2. Press and hold the TONE , VIBRA or Shock Button
of the Remote Transmitter until the Green LED Light
on the Receiver Collar flashes rapidly for 5 times,
indicating pairing is completed.
T
wo Dog System
NOTE: If you wish to add another Receiver Collar to
the training system, extra Receiver Collars are available
where you bought your unit.
R
emote Transmitter
1. Switch Dog1 to Dog2 by pressing and releasing the
Dog 1/2 Button.
2. Turn on the Receiver Collar for Dog 2, press any
Mode Buttons to verify function.
3. If Dog 2 Receiver Collar does not respond. Pairing
may be needed.Repeat steps in How to pair the Remote
Transmitter & Receiver Collar above.
1
1
Training Guide
General Tips
Never use the Remote Training Collar to
correct or eliminate any form of aggressive
behavior. We recommend you contact
your local veterinarian or professional
trainer to determine if your pet might be
aggressive. See page 3 for more information.
Frequently Asked Questions
Is the Vibration/Shock
s
afe for my pet?
How old does my pet
have to be before
using the Remote
T
raining Collar?
Once my pet is trained
a
nd has been obeying
m
y commands, will he
h
ave to continue to
w
ear the Receiver
Collar?
While the Vibration/Shock is
unpleasant, it is harmless to your
pet. Electronic training devices
require interaction and training from
the owner to achieve desired results.
Your pet should be able to recognize
basic obedience commands such as
“Sit” or “Stay”. Pets should be at
least 6 months old before using the
Training Collar.
Probably not. You may need to
reinforce training with the Receiver
Collar from time to time.
Is the Receiver Collar
waterproof?
Yes.
Will I get exactly
t
he Remote Training
Collar?
The range of the Remote Training
will vary according to terrain,weather,
vegetation, as well as transmission
from other radio devices. See “To
maximize the distance” for tips on
maximizing your range.
The maximum amount of time you
can press the Vibration/Shock Button
and deliverVibration/Shock to your
pet continuously is 10 seconds. After
this, Vibration/Shock cannot be
delivered until You release and
press the button again.
How long can I
c
ontinuously deliver
V
ibration/ Shock to
m
y pet?
20 21
Eliminate one misbehavior or teach one obedience
command at a time. If you move too fast with training,
your pet may become confused.
Be consistent. Correct your pet every time he misbehaves.
Unles s you ca n supervise him, it is re commended tha t
you res tric t your pet from sit uati ons in which he has a
histo ry of mi sbehaving. Ho weve r, setting up a sit uati on
as a trai ning s ession can dramatic ally improve your
chanc es of su ccess.
If your p et rea cts to the to nes by h iding or acting f earf ul,
redir ect hi s attention to a si mple a nd appropriat e beha vior,
such as t he “si t” command.
Pets s
hould be at least 6 months old before using the
Training Collar.
Only le t resp onsible famil y memb ers use the Train ing
Colla r. It is n ot a toy!
Other p ets in hearing range wi ll be aff ected by the
train ing to nes. Therefor e, tra ining session s shou ld be
condu cted o ut of hearing ran ge of ot her pets.
1200ft of range with
Troubleshooting
My pet does not
respond when I
p
ress a button.
Make sure the Receiver Collar has
been turned on.
•
•
If your range has reduced from the first
time you used the Remote Training
Collar, the battery(s) may be low in
either the Remote Transmitter or
Receiver Collar.
Terrain, weather, vegetation,
transmission from other radio devices
and many other factors can impact the
amount of range you have with the unit.
•
Test the Receiver Collar. See “How to
use the Test Light” for details.
•
Increase the Vibration/Shock Level.Refer
to “How to find the best Vibration/Shock
Level” for more information.
•
Make sure the Receiver Collar’s Contact
Points are placed snugly against your
pet’s skin. Refer to “Collar fitting” for
more information.
T
he Receiver
Collar will not
t
urn on.
•
Make sure the Receiver Collar has
been charged. For the initial charge,
be sure to charge it for 4 hours.
Subsequent charges only take
2-3 hours.
T
he Receiver
Collar is not
responding to
t
he Remote
Transmitter.
•
Verify the Receiver Collar is on.
•
If the Indicator Light does not come on
when any button is pressed on the
Transmitter, ensure that the batteries
are fully charged.
•
If the first two solutions did not resolve
your problem, see “How to pair the
Remote Transmitter & the Receiver Collar”.
•
Warranty and repair information
1-Year Limited Lifetime Warranty
The original purchaser for this unit is provided with 1-YEAR
WARRANTY.
The warranty begins from the date of purchase. For the first
year, coverage is for both Parts and Labor on warranty repair
services.
Accessories such as chargers, splitter cables, antennas, straps,
and batteries are covered for the first year only. After the first
year, the Limited Lifetime Warranty covers Parts only and does
not cover Labor Fees and Accessories. All shipping fees
incurred, the cost of Accessories after the first year, and Labor
fees associated with out of warranty repair work, are the
customer’s responsibility. Labor fees wil be variable depending
on the extent of the work required. The Limited Lifetime
Warranty expires 5 years after a model is discontinued from
production.
T
o Qualify for the Warranty
All products must provided a proof of purchase is required to
initiate repair work under warranty. We strongly recommend
keeping the original receipt. If a proof of purchase is not
available at the time of service, we will estimate the age of
unit by the serial number. Serial number estimates can differ
from the actual purchase date. A serial number estimate is
the only method of determining an apporoximate date of
purchase without a proof of purchase.
N
ot Covered Under Warranty
We DO NOT offer warranty for products that have been
bought secondhand or as a resold product.We DO NOT
22
23
replace defective units or provide refunds for
products purchased from us after 30 days from the date of
purchase.
Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed
to the dealer directly. If the products purchased from an
authorized dealer are after 30 days from the date of purchase,
please send the units to us for service and repair.We DO NOT
cover the cost of repairs and replacements due to misuse by
the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters and
the Water Resistant Receivers of our product series will not
be covered. All replacement costs for either the transmitter
or receiver will be the owner’s responsibility.
The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting
repair work.
Battery replacement by the customer during the first year of
the Limited Lifetime Warranty is not recommended. If the
customer chooses to replace the batteries, any damage to
the unit during the change-out by the owner will void the
warranty.We reserve the right to retain and discard any parts
or accessories that have been found damaged upon
replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting
Guide” in the Operating and Training Guide before sending it
back for Service.
The cost of shipping products under warranty back is the
customer’s responsibility. We are not responsible for units
damaged or lost in transition. We are not responsible for loss
of training time or inconvenience while the unit is in for repair
work. We do not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated.Please include
a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number,
evening phone number, and email address.
Compliance
FCC - USA
This device complies with part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation.
CAUTION: Modification or changes to this equipment not
expressly approved by Patpet Technology Co., Ltd may
void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates,uses, and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a specific
installation. If interference does occur to radio or television
reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
24 25
that to which the receiver is connected.
• Consult customer care, the dealer, or an experienced radio/
TV technician for help.
(in)
(in)
(in)
Reference Si e for Different Dogs
Chihuahua,
YorkshireTerrier
. - . . - 11. .5
Chihuahua,
YorkshireTerrier
Poodle,Pomeranian
. - . 5 11.4-14.2
Maltese Dog,
-11 13. -1 .5 11
1 . - 12.2 1 .2-1 .5 12.2
Cocker Spaniel
11.
-13.4 1 .1-2 . 13.
13-14 .5 2 .5-23.2 1 5.
1 -1 . 3 -33 23.
1 .5-2 .5 3 4. -3 .2 25.
Golden Retriever,
Old English
Sheepdog
21. -2 4.4 3 . 2-3 .3 2 .5
2 2
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