Model Number
PIG00-13620
ultrasmart®
receiver collar
operating guide
PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm
to your pet.
NOTICE is used to address safe use practices not related to
personal injury.
Not for use with aggressive dogs. Do not use this product if your
dog is prone to aggressive behavior. Aggressive dogs can cause
severe injury or death to their owners and others. If you are not
sure that this product is right for your dog, please talk to your
veterinarian or a certified trainer.
2 Customer Care Center 1-800-732-2677 www.petsafe.net 3
This PetSafe® In-Ground Fence™ is NOT a solid barrier. The
system is designed to act as a deterrent to remind pets by Static
Correction to remain in the boundary established. It is important
that you reinforce training with your pet on a regular basis. Since
the tolerance level to Static Correction varies from pet to pet, Radio
Systems® Corporation CANNOT guarantee that the system will, in all
cases, keep a pet within the established boundary. Not all pets can
be trained to avoid crossing the boundary! Therefore, if you have
reason to believe that your pet may pose a danger to others or harm
himself if he is not kept from crossing the boundaries, you should
NOT rely solely upon the PetSafe® In-Ground Fence™ to confine
your pet. Radio Systems® Corporation shall NOT be liable for any
property damage, economic loss or any consequential damages,
sustained as a result of any animal crossing the boundary.
Proper fit of the collar is important. A collar worn for too long or
made too tight on the pet’s neck may cause skin damage. Ranging
from redness to pressure ulcers; this condition is commonly known
as bed sores.
- Avoid leaving the collar on the dog for more than 12 hours
per day.
- When possible reposition the collar on the pet’s neck every
1 to 2 hours.
www.petsafe.net 3
- Check the fit to prevent excessive pressure; follow the
instructions in this manual.
- Never connect a lead to the electronic collar; it will cause
excessive pressure on the contacts.
- When using a separate collar for a lead, don’t put pressure on
the electronic collar.
- Wash the dog’s neck area and the contacts of the collar weekly
with a damp cloth.
- Examine the contact area daily for signs of a rash or a sore.
- If a rash or sore is found, discontinue use of the collar until the
skin has healed.
- If the condition persists beyond 48 hours, see your veterinarian.
- For additional information on bed sores and pressure necrosis,
please visit our website.
These steps will help keep your pet safe and comfortable. Millions of
pets are comfortable while they wear stainless steel contacts. Some
pets are sensitive to contact pressure. You may find after some time
that your pet is very tolerant of the collar. If so, you may relax some
of these precautions. It is important to continue daily checks of the
contact area. If redness or sores are found, discontinue use until the
skin has fully healed.
4 Customer Care Center 1-800-732-2677 www.petsafe.net 5
You may need to trim the hair in the area of the Contact Points.
Never shave the dog’s neck; this may lead to a rash or infection.
To prevent an unintended correction:
• The Receiver Collar should not be on your dog when the system
is tested.
• Remove the Receiver Collar before making any changes to your
system.
• Before placing the Receiver Collar on your pet, test the boundary
location and width after any change.
• Do not charge your Receiver Collar every night. Charging too
often can reduce battery life. Charge your Receiver Collar
when the left Receiver Indicator Light blinks yellow; or when
the light blinks red.
www.petsafe.net 5
Thank you for choosing PetSafe®, the best selling brand
of electronic training solutions in the world. Our mission
is to be the most trusted brand in the pet ownership
experience. We want to ensure your pet’s safety by
providing you with the tools and techniques to successfully
train your pet. If you have any questions, please contact
the Customer Care Center at 1-800-732-2677 or visit our
website at www.petsafe.net.
To get the most protection out of your warranty, please
register your product within 30 days at www.petsafe.net.
By registering and keeping your receipt, you will enjoy the
product’s full warranty and should you ever need to call
the Customer Care Center, we will be able to help you
faster. Most importantly, PetSafe® will never give or sell
your valuable information to anyone. Complete warranty
information is available online at www.petsafe.net.
6 Customer Care Center 1-800-732-2677 www.petsafe.net 7
How the System Works
A radio signal is sent by the transmitter of your UltraSmart® In-Ground Fence™
to a receiver located on your dog’s collar. The signal is transmitted through a
wire which is placed along the boundaries you want to establish. The wire is
an antenna that carries the signal. The receiver, attached to your dog’s collar,
provides a warning beep when he approaches the wire. If your pet continues
into the Static Correction Zone, a safe Static Correction will be delivered
through the Contact Points to get his attention until he returns to the Pet Area.
Although harmless, this will discourage him from continuing further. Three
adjustable levels of correction allow you to choose the one that is appropriate
for your dog’s temperament. The PetSafe® UltraSmart® In-Ground Fence™ has
been proven safe, comfortable and effective for dogs over 8 pounds.
Prepare the Receiver Collar
Your Receiver Collar comes with short Contact
Points installed. Use the long Contact Points for pets
with long or thick hair. Tighten the Contact Points
using the Contact Point Wrench included in your InGround Fence™ (A). Check the tightness weekly.
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A
Charge the Receiver Collar
Before you can begin using the Receiver Collar,
you will need to charge it for 2-3 hours using
the Receiver Collar Charger included with the
UltraSmart® In-Ground Fence™. Additional Receiver
Collar Chargers (part #IUA-005) can also be
purchased from the Customer Care Center. The
Receiver Collar fits on top of the charger with the
Contact Points facing down through the holes (B).
The Receiver Collar light will glow red when the collar is properly seated
and charging. The light will turn green when charging is complete. A built in
safety circuit prevents the Receiver Collar from overcharging.
The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can
last up to three months depending on frequency of use.
Do not charge your Receiver Collar every night. Frequent
charging can have a negative effect on the battery. We
recommend that the Receiver Collar be used until the Receiver
Indicator Light blinks yellow or red.
The Fence Transmitter includes a Collar Charge Reminder Switch that you
can set to alert you when it is time to charge your dog’s Receiver Collar. The
“A” Setting will alert after 60 days and the “B” setting will alert after 30 days.
8 Customer Care Center 1-800-732-2677 www.petsafe.net 9
B
To set the reminder, turn the switch to the OFF position, then move to either
the A or B setting. After the 30 or 60 days has passed, the Fence Transmitter
will sound three short reminder tones every minute. To reset the switch, turn
it to the OFF position and move back to either setting A or B, or you can
choose to turn the switch OFF to disable this feature.
ReadyTest® Feature
Re adyTest® gives you added confidence that the Receiver Collar is working
and ready to use. When you remove the Receiver Collar from the charger,
the receiver will automatically go into self-test mode for approximately 8
seconds. The receiver’s internal diagnostics will check that the battery charge
is full and that all circuits are working correctly. Do not touch the Contact
Points while the receiver is in test mode. When the collar is removed from
the charger, the indicator light will go off and then come back on. The light
will first glow red for three seconds, then go of f. The indicator light will come
back on for five seconds to indicate the status of the battery (green, yellow or
red). The ReadyTest® is complete once you see the battery indicator status.
If the Receiver Collar beeps and the indicator light glows solid red for 20
seconds, the ReadyTest
charger for 5 seconds and then remove. Do not touch the Contact Points. If the
Receiver Collar continues to fail the ReadyTest®, call the Customer Care Center.
www.petsafe.net 9
®
self-test has failed. Replace the Receiver Collar in the
PerfectFit™ Test for Collar Fit
This test is an added feature to verify fit but is not required for the system to
function. After the ReadyTest®, the Receiver Collar will go into PerfectFit™ test
mode. This mode begins with a flashing yellow light. To use this feature, you
must place the Receiver Collar on your dog within 90 seconds of removing
it from the Collar Charger. The Receiver Collar will emit a chime tone as the
Contact Points touch your dog’s skin. You will know you have the proper
fit when the collar chimes and flashes green 5 consecutive times. After 90
seconds, the Receiver Collar moves into normal operation mode.
The Receiver Collar will still function normally if you are unable to place the
Receiver Collar on your dog within 90 seconds of removing it from the Collar
Charger. If you wish to use the PerfectFit
place the Receiver Collar back on the charger for 5 seconds. Remove the
collar and allow it to complete the ReadyTest® before placing it on your dog.
™
test af ter 90 seconds have passed,
Receiver Collar Status Indicators
The Receiver Collar Status Indicator Light along with the Receiver Collar
Alarm Tone are used to determine the operational mode, the battery status,
and the correction type. Refer to the Receiver Collar Status Indicator Table to
understand the status lights and tones for the Receiver Collar. During normal
operation, the Receiver Collar Indicator Light will flash every
3 seconds to indicate the battery status as shown in the table that follows.
10 Customer Care Center 1-800-732-2677 www.petsafe.net 11
Status Light Alarm Tone Condition
While on Charger
Solid Red No Tone Charge in progress
Solid Green No Tone Charge complete
No Light Charge failure, contact Customer
Care Center
After Removing From Charger ReadyTest® & PerfectFit™ Tes t
Off (1 second)
No Tone
Unit is performing ReadyTest
followed by
Red (3 seconds)
Continuous Green/
No Tone Battery Charge Indicator
Yellow/Red
(5 seconds)
Continuous Red 20 sec.
Re adyTes t® failure; unit is not
operational, contact Customer Care
Center
Flashing Yellow
(every 1 second)
No Tone
Unit is in PerfectFit™ mode for 90 sec.
after turning on
www.petsafe.net 11
®
Flashing Green
(every 1 second)
Fast Pulsating
Green
Fast Pulsating Red
Continuous Green
(10 seconds)
Slow Blinking Green
(every 3 seconds)
Slow Blinking Yellow
(every 3 seconds)
Slow Blinking Red
(every 3 seconds)
Chime; 5 consecutive
chimes for confirmed fit
Warning Tone Warning tone
Duration of the Stimulation
No Tone
No Tone Collar battery charge 100% - 60%
No Tone Collar battery charge 60% - 20%
No Tone
PerfectFit™ mode indicates collar is
making true contact with dog's skin
Stimulation being delivered
(up to 10 sec.)
Over Correction Protection; collar
locked for 10 sec.
Collar battery charge 20% or less;
charge immediately
Anti–Linger Prevention
The Anti-Linger Prevention feature keeps your dog from staying in the
Warning Zone for long periods of time and draining the Receiver Collar
battery. Your dog will hear a two second warning tone when he reaches the
Warning Zone. If your dog does not return to the Pet Area af ter two seconds,
he will receive a continuous Static Correction until he returns to the Pet Area.
12 Customer Care Center 1-800-732-2677 www.petsafe.net 13
Run Through Prevention
This system includes a unique “run-through” prevention so that your dog
cannot escape the Pet Area without receiving an increased level of Static
Correc tion. The Receiver Collar automatically increases the Static Correction
when your dog continues more than 1⁄3 of the way through the pet fencing
Field Width. For example, if the signal is detected 12 feet from the wire and
your dog enters the Static Correction Zone, this feature is activated when he
is approximately 8 feet from the Boundary Wire. Your dog will then receive
a Static Correction that is at an increased level corresponding to the Static
Correction level setting on the Fence Transmitter.
Over Correction Protection
In the unlikely event that your pet “freezes” in the Static Correc tion Zone,
this feature limits the Static Correction duration to 10 seconds. While the
system locks out further Static Correction, the green light will remain on
for 10 seconds before resuming the correction with tone for another 10
seconds. This pattern will repeat for a maximum of three cycles, a duration
of 60 seconds, or until the pet leaves the Static Correction Zone.
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To Set the Correction Level
The Static Correction Level can be set to three different levels
depending on the temperament of your dog: Low, Medium, or High. The
Static Correction Level is set using the Stimulation Level Switch located on the
Fence Transmitter.
On each of the Stimulation Level settings, the Receiver Collar will emit a 2
second Warning Tone whenever your pet enters the Warning Zone. If your pet
continues into the Static Correction Zone, he will receive a Static Correction.
Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar is
important for effective training. The Contact Points must have direct
contact with your pet’s skin on the underside of his neck.
Proper fit of the collar is important. A collar worn for too long
or made too tight on the pet’s neck may cause skin damage.
Ranging from redness to pressure ulcers; this condition is
commonly known as bed sores.
• Avoid leaving the collar on the dog for more than 12 hours per
day.
• When possible reposition the collar on the pet’s neck every
1 to 2 hours.
14 Customer Care Center 1-800-732-2677 www.petsafe.net 15
• Check the fit to prevent excessive pressure; follow the
instructions in this manual.
• Never connect a lead to the electronic collar; it will cause
excessive pressure on the contacts.
• When using a separate collar for a lead, don’t put pressure on
the electronic collar.
• Wash the dog’s neck area and the contacts of the collar weekly
with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the
skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis,
please visit our website.
These steps will help keep your pet safe and comfortable. Millions
of pets are comfortable while they wear stainless steel contacts.
Some pets are sensitive to contact pressure. You may find after
some time that your pet is very tolerant of the collar. If so, you
may relax some of these precautions. It is important to continue
daily checks of the contact area. If redness or sores are found,
discontinue use until the skin has fully healed.
www.petsafe.net 15
To assure a proper fit, please follow these steps:
1. Turn the Power OFF at the Fence Transmitter.
2. Start with your pet standing comfortably (C).
3. Place the Receiver Collar on your pet so that the
“PetSafe®” logo is right side up and the receiver is
directly under your pet’s chin. Center the Contact Points
underneath your pet’s neck, touching the skin (D).
You may need to trim the hair in the area of the Contact
Points. Never shave the dog’s neck; this may lead to a
rash or infection.
4. The PetSafe® QuickFit™ Collar
is designed so you can quickly
attach and remove the Receiver
Collar from your pet while
maintaining the desired fit.
a. With the Snap Buckle fastened
(E), thread the collar through
the Metal Buckle (F).
b. Slide the excess collar through the “C” Loop on top of the Snap Buckle
(G). This will hold the excess collar in place.
c. Once the collar fit is determined, use the Snap Buckle to remove and
replace the collar.
16 Customer Care Center 1-800-732-2677 www.petsafe.net 17
D
C
5. The Receiver Collar should fit
snugly, yet loose enough to
E
F
Metal Buckle
allow one finger to fit between
a Contact Point and your
pet’s neck (H). Allow your pet
to wear the collar for several
minutes, then recheck the fit.
Check the fit again as your pet
becomes more comfortable
Snap Buckle
G H
“C” Loop
with the Receiver Collar.
6. Trim the collar as follows:
a. Mark the desired length of the
collar with a pen. Allow for
growth if your pet is young
or grows a thick winter coat.
b. Remove the Receiver Collar from your pet and cut off excess.
Replacement collar straps are available through the Customer Care Center.
www.petsafe.net 17
Check the Fit using PerfectFit™ Test
To check the fit of the Receiver Collar using the PerfectFit™ test, place the
collar on the Collar Charger for 5 seconds. Remove the Receiver Collar and
wait approximately 8 seconds for the collar to go through the ReadyTest®.
Do not touch the Contact Points during the ReadyTest®. Place the collar on
your pet and adjust the tightness until you hear the 5 consecutive chimes,
indicating a good fit. If you do not hear the 5 consecutive chimes, tighten
the metal buckle by one notch. Repeat the PerfectFit™ Tes t .
18 Customer Care Center 1-800-732-2677 www.petsafe.net 19
Taking Your Pet Out of the Pet Area
Important: Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be
reluctant to cross it for walks or car rides.
Option 1: Replace the Receiver Collar with a regular
collar. Put your pet in a car that is within the Pet Area
and drive him out of the Pet Area.
Option 2: Replace the Receiver Collar with a
regular collar and leash. Walk your pet out of the
Pet Area while giving a command such as “OK” at a
specific place of the Boundary Zone (the end of your
driveway, sidewalk, etc.). Always leave the Pet Area
with a leash at this place and your pet will associate leaving the Pet Area
only on a leash, only at this place, and only with a person. You may initially
need to convince your pet to leave the Pet Area with a food treat and lots
of praise.
Note: You may also carry your pet out of the Pet Area.
www.petsafe.net 19
Working with PetSafe® Pawz Away® Pet Barriers
Your UltraSmart® Receiver Collar also works with our
Pawz Away® deterrence products to keep your pet
away from areas inside or outside your home.
The Pawz Away® Indoor Pet Barrier (part number
ZND-1000) protects areas inside your home and can
teach your pet to stay off of furniture, away from trash
or out of certain rooms. The small, battery operated
Indoor Barrier fits discreetly inside your home and
protects a circular area up to 12 feet in diameter. (I)
The Pawz Away® Outdoor Pet Barrier (part number
RFA-378) teaches your pet to avoid areas in your
landscape. The waterproof and battery operated
Outdoor Barrier is disguised as a rock to blend into
your landscape. It can wirelessly protect a circular area
up to 16 feet in diameter or protect a custom shaped
area using up to 150 feet of Boundary Wire. (J)
The Pawz Away® Pet Barrier systems are easy to operate and you can use
more than one to protect multiple areas. Purchase the Pawz Away® Pet
Barriers by visiting our website at www.petsafe.net or by calling the Customer
Care Center.
20 Customer Care Center 1-800-732-2677 www.petsafe.net 21
I
J
Additional Information
• The system should only be used with healthy pets. Contact your
veterinarian if you have concerns about the medical condition of your
pet (medication, pregnant, heart conditions, etc.).
• The PetSafe® UltraSmart® In-Ground Fence™ is for residential use only.
• The Static Correction will get your pet’s attention, but will not cause
harm. It is designed to startle, not to punish.
• Test the Receiver Collar at least once a month to verify that it is
functioning properly. Check that it activates at the Boundary Wire.
Battery life depends upon how often the Receiver Collar is activated.
• For your pet’s comfort, remove the Receiver Collar from your pet when
indoors.
• Never leave the Receiver Collar on your pet for more than 12
consecutive hours.
• Consult your PetSafe® UltraSmart® In-Ground Fence™ Operating and
Training Guide for additional Troubleshooting information.
www.petsafe.net 21
Test Light Instructions
1. Make sure the Receiver Collar battery is fully charged.
2. Hold the Test Light contacts to the Contact Points (K).
3. Hold the Receiver Collar at your dog’s neck height
with the Contac t Points pointing up (L) and the
www.petsafe.net website on the receiver facing the
Boundary Wire.
4. Slowly walk toward the Boundary Wire until you hear the warning tone (M).
5. Two seconds after the warning tone, the test light will begin to flash.
Note: The Receiver Collar is
waterproof, which can make the
L
beep hard to hear.
Save the Test Light for future testing.
If the Receiver Collar did not beep
or the Test Light did not flash, refer
to the Troubleshooting section in
your PetSafe
®
UltraSmart® In-Ground
Fence™ Operating and Training
Guide or contact the Customer Care Center.
22 Customer Care Center 1-800-732-2677 www.petsafe.net 23
K
M
Boundary
Wire
Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without
modification of the terms, conditions and notices contained herein. Usage
of this Product implies acceptance of all such terms, conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The
specific temperament of your pet may not work with this Product. We
recommend that you not use this Product if your pet is less than 8 pounds or
if your pet is aggressive. If you are unsure whether this is appropriate for your
pet, please consult your veterinarian or certified trainer.
Proper use includes reviewing the entire Guide provided with your Product
and any specific Caution statements.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is
not intended to harm, injure or provoke. Using this Product in a way that is
not intended could result in violation of Federal, State or local laws.
www.petsafe.net 23
4. Limitation of Liability
In no event shall Radio Systems Corporation® be liable for any direct,
indirect, punitive, incidental, special or consequential damages, or any
damages whatsoever arising out of or connected with the use or misuse
of this Product. Buyer assumes all risks and liability from the use of this
Product.
5. Modification of Terms and Conditions
Radio Systems Corporation
conditions and notices under which this Product is offered.
®
reserves the right to change the terms,
Compliance
FCC/Canada
This Class B digital apparatus complies with Canadian ICES-003. This
equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction guide, may
cause harmful interference to radio communications. However, there is no
24 Customer Care Center 1-800 -732-2677 www.petsafe.net 25
guarantee that interference will not occur in a prac tical installation. If this
equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the
following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to
which the receiver is connected.
• Contact the Customer Care Center.
This device complies with Industry Canada Rules. This device complies
with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and
device must accept any interference received, including interference that
may cause undesired operation.
Unauthorized changes or modifications to the equipment, not approved
by Radio Systems Corporation®, could result in not meeting compliance
with FCC regulations and could void the user’s authority to operate the
equipment.
www.petsafe.net 25
(2) this
Australia
This device complies with the applicable EMC requirements specified by
the ACMA (Australian Communications and Media Authority).
Customer Care International
Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
This product has the benefit of a limited manufacturer’s warranty. Details
of the warranty applicable to this product and its terms can be found at
www.petsafe.net and/or are available by sending a stamped addressed
envelope to PetSafe
Park, Ackhurst Road, Chorley, Lancashire PR7 1NL, United Kingdom.
26 Customer Care Center 1-800-732-2677 www.petsafe.net 27
®
Ltd. Redthorn House, Unit 9, Chorley West Business
www.petsafe.net 27
Radio Systems® Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
400-142 8
Covered by US Patents 6,184,790; 6,327,999; 6,459,378; 6,807,720;
7,0 4 6 ,15 2 ; 7, 0 68 ,174 ; 7,117,8 2 2 ; 7, 20 4 , 20 4; 7, 2 7 8 , 376; 7,3 4 5, 5 8 8; 7, 3 9 4 , 39 0 ;
7,404,379; 7,426,906; 7,495,570; 7,574,979; 7,667,607; D522,187; D523,998.
©2009 Radio Systems Corporation
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