Petsafe PIF00-12917 User Manual

Model Number

PIF00-12917

stay + play wireless fence

operating and training guide

PLEASE READ THIS ENTIRE GUIDE BEFORE BEGINNING

™

Important Safety Information

Explanation of Attention Words and Symbols used in this guide

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.

NOTICE is used to address safe use practices not related to personal injury.

• Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive behavior. Aggressive dogs can cause severe injury or death to their owners and others. If you are not sure that this product is right for your dog, please talk to your veterinarian or a certiﬁed trainer.

• Risk of electric shock. Use the Fence Transmitter indoors in dry location only.

• This PetSafe® Stay + Play Wireless Fence™ is NOT a solid barrier. The system is

designed to act as a deterrent to remind pets by Static Correction to remain in the boundary established. It is important that you reinforce training with your pet on a regular basis. Since the tolerance level to Static Correction varies from pet to pet, Radio Systems® Corporation CANNOT guarantee that the system will, in all cases, keep a pet within the established boundary. Not all pets can be trained to avoid crossing the boundary! Therefore, if you have reason to believe that your pet may pose a danger to others or harm himself if he is not kept from crossing the boundaries, you should NOT rely solely upon the PetSafe® Stay + Play Wireless Fence™ to conﬁne your pet. Radio Systems® Corporation shall NOT be liable for any property damage, economic loss or any consequential damages, sustained as a result of any animal crossing the boundary.

• Proper ﬁt of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.

- Avoid leaving the collar on the dog for more than 12 hours per day.

- When possible reposition the collar on the pet’s neck every 1 to 2 hours.

- Check the ﬁt to prevent excessive pressure; follow the instructions in

this manual.

- Never connect a lead to the electronic collar; it will cause excessive

pressure on the contacts.

- When using a separate collar for a lead, don’t put pressure on the

electronic collar.

- Wash the dog’s neck area and the contacts of the collar weekly with a

damp cloth.

- Examine the contact area daily for signs of a rash or a sore.

- If a rash or sore is found, discontinue use of the collar until the skin

has healed.

- If the condition persists beyond 48 hours, see your veterinarian.

- For additional information on bed sores and pressure necrosis, please

visit our website.

2 1-800-732-2677 www.petsafe.net 3

These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may ﬁnd after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.

• You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection.

• Always remove your dog’s Receiver Collar before performing any Transmitter testing.

• The Receiver Collar should not be on your dog when the system is tested. Your pet may receive an unintended correction.

• The Boundary Width of the system must be tested whenever an adjustment is made to the containment ﬁeld to prevent unintended corrections to your pet.

• If you use a collar and leash for training, be sure the extra collar does not put pressure on the contact points.

• Never remove power from the system when the collar is on the pet. This may activate the Receiver Collar.

• Radio Systems® Corporation recommends the use of an Uninterruptible Power Supply (UPS) for use with your wireless fence. Should the power go out at your home, your pet will be unprotected. Power outages can be unpredictable, and the use of a UPS will provide you with some time to properly restrain your pet.

In rare instances, if your pet is near the boundary at the time when the power fails, it is possible that your pet will receive a correction. This correction will stop after a 15 second timeout period has been reached. This is due to the operation of the collar: the collar is activated by the absence of the containment signal.

While results will vary depending on the UPS manufacturer’s speciﬁcations the following are typical examples to guide your choice of UPS:

• Using a 400 VA UPS a consumer should expect 1 hour of backup time.

• Using a 900 VA UPS a consumer could expect 4 hours of backup time.

If settings below maximum fence size are used, additional backup time will result. At minimum fence size settings backup time may be more than two times the backup time estimated at maximum fence size.

• To prevent an unintended correction, after the Boundary Flags have been placed, be sure to set the static correction on the Receiver Collar back to level 1 tone only.

• Do not charge your Receiver Collar every night. Charging too often can reduce battery life. Charge your Receiver Collar when the Receiver Indicator Light blinks yellow; or when the light blinks red.

• Do not place anything on the top of the Transmitter or cover any ventilation holes. This may overheat the Transmitter and cause early transmit failure.

• Do not place Transmitter in a closet or any other conﬁned, unventilated area.

www.petsafe.net 3

Thank you for choosing PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love — essentials that inﬂuence memories for a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677.

To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty and should you ever need to call the Customer Care Center, we will be able to

help you faster. Most importantly, PetSafe anyone. Complete warranty information is available online at www.petsafe.net.

will never give or sell your valuable information to

Table of Contents

Components ...............................................................................................................................5

Other Items You May Need ............................................................................................5

How the System Works ...................................................................................................6

Key Deﬁnitions ................................................................................................................6

Operating Guide ...................................................................................................... 7

Set Up the Transmitter ................................................................................................. 7

Charge the Receiver Collar ..........................................................................................8

Prepare the Receiver Collar .......................................................................................... 8

Adjust the Pet Area to Desired Size ........................................................................... 11

Transmitter Range Chart............................................................................................. 12

Place the Boundary Flags ........................................................................................... 12

Fit the Receiver Collar ................................................................................................ 13

Training Guide ........................................................................................................ 15

Be Patient With Your Pet ............................................................................................ 15

Day 1 - Boundary Awareness ...................................................................................... 16

Days 2 thru 4 - Continue Boundary Awareness .......................................................... 17

Days 5 thru 8 - Distraction Phase ...............................................................................17

Days 9 thru 14 - Unleashed Supervision .....................................................................18

Days 15 thru 30 - Pet Monitoring ............................................................................... 19

Taking Your Pet Out of the Pet Area ............................................................................. 19

Wireless-To-Go .............................................................................................................. 20

Accessories ....................................................................................................................20

Frequently Asked Questions ...........................................................................21

Troubleshooting .....................................................................................................23

Compliance ...................................................................................................................27

Customer Care International ......................................................................................... 27

Mounting Template ....................................................................................................... 28

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Components

Receiver

Charger

Transmitter

Power

Adapter

Receiver

Collar

with

Short

Contact

Points

Transmitter

Boundary Flags - 50

Contact Point

Mode

PIF00-12917

l Num

ber

stay + play wireless fence

PLEASE READ

per

ating and training guide

THI

S ENTIRE

GUIDE BEFOR

E BEGINNING

™

Wrench

Long

Contact Points

Test Light

Tool

Operating and Training Guide

Other Items You May Need

•Screwdriver

•Scissors

•Lighter

•Drill & mounting hardware

•Tape measure

•Non-metallic collar and leash

Set up and training help: www.petsafe.net/fence

Want professional installation help? Invisible Fence

and install your new PetSafe

System for an additional cost. Contact your local dealer at

1-877-866-DOGS (3647) or visit our website at www.invisiblefence.com for more information.

Brand installers will come to your home

www.petsafe.net 5

How the System Works

The PetSafe® Stay + Play Wireless Fence™ has been proven safe, comfortable, and effective for pets over 5 pounds. The system works by transmitting a radio signal up to 105 feet in all directions. You temporarily deﬁne the Pet Area with Boundary Flags for a visual aid in training your pet. Your pet wears a Receiver Collar with Contact Points that touch his neck, and, once trained, is allowed to roam freely in the Pet Area. When your pet reaches the Boundary Zone, the Receiver Collar gives a warning tone before delivering a safe Static Correction through the Contact Points to get his attention until he returns to the Pet Area.

Key Definitions

Transmitter: Transmits the radio signal and is the center of the Pet Area. Pet Area: Distance from the Transmitter where your pet can roam freely. Boundary Zone: 2 to 3 foot wide area outside the Pet Area

where your pet’s Receiver Collar will begin to tone and then begin to deliver a Static Correction. The correction will start in the Boundary Zone and continue anywhere beyond the Pet Area. Note: The Receiver Collar is equipped with

a safety time-out feature that will stop correcting after 15 seconds if your pet remains outside the Pet Area.

Receiver Collar: Receives the radio signal from the Transmitter. Receiver Indicator Light: Indicates the level of correction at which the Receiver Collar is set. This light also indicates battery status. Contact Points: Deliver the safe Static Correction when your pet moves into the Boundary Zone. Mode Button: Turns Receiver on/off and adjusts the level of Static Correction your pet receives outside the Pet Area. Receiver Charger: Charges the batteries inside the Receiver Collar

Receiver Charge Jack: Connection point for charging Receiver battery. Power Light: Indicates when the Transmitter is on. Power Jack: Where the Power Adapter plugs into the Transmitter. The Transmitter is powered by a standard

120-volt outlet.

Boundary Switch: Adjust according to the size of the Pet Area desired. Note: Adjusting the switch does not change the level of Static Correction on the Receiver Collar. Boundary Control Dial: Adjusts the distance from the Transmitter to the Boundary Zone. Note: Adjusting the dial does not change the level of Static Correction on the Receiver Collar.

Alarm Disable Button: Silences Transmitter Alarm

Transmitter

Note: In many neighborhoods, nearby property lines may limit how large the Pet Area can be.

PET AREA

Maximum 105 ft. range

(53 average steps)

Receiver Collar

Contact

Point Receiver Indicator

Light

Mode

Button

Receiver

Charge

Jack

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Transmitter

LOWHIGH

ALARM

Alarm

Disable

Button

Step

ALARM

Power

Light

Power

Jack

Boundary

Switch

HIGH

LOW

Boundary

Control Dial

Operating Guide

Set Up the Transmitter

Important: You may need to move the Transmitter several times before determining the ﬁnal location.

The Transmitter is located at the exact center of the Pet Area. Place the Transmitter:

• At least 2 feet above the ﬂoor located on the ground ﬂoor of your home.

• In a dry, well ventilated, protected area.

• In an area where temperatures do not fall below -10° F.

• On a non-metal table or other hard surface to ensure proper ventilation (1A).

•Do not place anything on top of Transmitter or cover any ventilation holes. This may overheat the Transmitter and cause early transmit failure.

•Do not place Transmitter in a closet or any other conﬁned, unventilated area.

• At least 3 feet from large metal objects, as these items may reduce the size and shape of your Pet Area (1B). Placing the Transmitter inside a metal building or shed can reduce the maximum range of the Stay + Play Wireless Fence

You can mount on a wall (1A). A mounting template is included on the back of this guide. The Transmitter has two built in warning alarms: a

Power Loss Alarm and a Transmission Failure Alarm. The Transmitter Power Loss Alarm sounds an

intermittent tone alarm indicating power has been removed from the Transmitter. The Power Loss Alarm will last up to 30 minutes. In the event of a power loss, your pet is no longer contained.

There are 3 ways to turn off the Power Loss Alarm.

1. Plug adapter into a functional 120-volt outlet.

2. Unplug Transmitter power Adapter from the Power Jack located on the bottom of

the Transmitter.

3. Press the Alarm Disable button for 5 seconds then release. Three short tones will sound

to signify the alarm has been turned off.

The Transmission Failure Alarm makes a continuous tone indicating a Transmitter problem. In this situation, your pet can no longer be contained. Contact the Customer Care Center for a replacement at 1-800-732-2677.

™

Wall

Mount

3ft.

Tabletop

www.petsafe.net 7

Step

Charge the Receiver Collar

Step

The Receiver Collar Charger is designed to plug into a standard AC wall outlet. The Receiver Collar light will glow red when the Receiver Charger is properly seated into the Receiver Charge Jack. The light will turn green when charging is complete. A built in safety circuit prevents the Receiver Collar from overcharging.

The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can last up to 3 weeks depending upon frequency of use.

•Do not charge your Receiver Collar every night. Frequent charging can have a negative effect on the battery. We recommend that the Receiver Collar be used until the Receiver Indicator Light blinks yellow or red.

To charge the Receiver Collar, lift and slide the Receiver Collar strap away from the front of the unit (2A). Lift the rubber plug to allow access to the Receiver Charge Jack. The rubber plug needs to remain attached to the Receiver Collar. Plug the Receiver Charger into the Receiver Charge Jack on the Receiver Collar. The Receiver Charge Jack and Receiver Charger are keyed to ﬁt one way. Do not force it in backwards.

Prepare the Receiver Collar

Your Receiver Collar comes with Short Contact Points. Use the Long Contact Points for pets with long or thick hair. Tighten the Contact Points using the Contact Point Wrench (3A). Check tightness weekly.

Turning the Receiver Collar ON

Press and hold the Mode Button continuously for 5 seconds (3B). The green or yellow or red Receiver Indicator Light will turn ON for 5 seconds (3C) to indicate battery status, followed by the red Receiver Indicator Light ﬂashing the Static Correction Level Settings.

Turning the Receiver Collar OFF

Press and hold the Mode Button continuously for 5 seconds. The red Receiver Indicator Light will be ON during this time. The red Receiver Indicator Light will then turn OFF and all Receiver Indicator Lights will stay OFF indicating that the unit is turned OFF.

To extend the time between charging the Receiver Collar, consider turning OFF the Receiver Collar when it is not in use.

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Mode

Button

Receiver Collar Status Indicators

The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are used to determine the battery status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand the status lights and tones for the Receiver Collar.

During normal operation, the Receiver Collar Indicator Light will ﬂash every 4-5 seconds to indicate the battery status as shown in the table below.

Receiver Collar Status Indicator Table

Status Light Alarm Tone Condition

While Plugged into Receiver Charger

Solid red No tone Charge in progress

Solid green No tone Charge complete

No light

Continuous

green or yellow or red

(5 seconds duration)

Slow blinking green (every 4-5 seconds)

Slow blinking yellow

(every 4-5 seconds)

Slow blinking red

(every 4-5 seconds)

Fast pulsating green

(3 flashes per second)

Fast pulsating red

(3 flashes per second)

Charge failure, contact Customer Care Center

After Removing from Receiver Charger

Battery Charge Indication.

No tone

Operating Battery Status

No tone Collar battery charge 100%-60%

No tone Collar battery charge 60%-20%

No tone

Receiver Activation Status

Warning tone Warning tone

Tone for duration of

Static Correction

Occurs immediately after unplugging

the charger from the Receiver Collar

Collar battery charge 20% or less,

charge immediately

Static Correction being

delivered up to 15 seconds

Continuous green

(10 seconds)

No tone

Over Correction Protection; collar locked for 10 seconds

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