Rev: 13 Amendment: 1 Subject to change without further notice Issue Date: Jul, 2014
Pet Pace
PETS REMOTE MONITORING SYSTEM
USER MANUAL
PetPace User Manual
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Welcome to PetPace
Your New PetPace Remote Monitoring System
Your new PetPace Remote Monitoring System is an innovative tool that can be used to help
you better monitor your pet’s health and wellbeing. The PetPace Monitoring System has
been designed to help detect health issues early, when they are preventable or more easily
treated.
How it works
Sophisticated sensors embedded in the PetPace Collar continuously monitor a range of
vital signs and activity patterns. Data is collected into the secure PetPace database.
Using advanced clinical algorithms, the PetPace System analyzes the data and provides
alerts when there is cause for concern. You can also visit the PetPace website at all times
to see how your patient is doing.
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Table of Contents
1. INTRODUCTORY INFORMATION ....................................................................................... 5
1.1. CONVENTIONS ............................................................................ 5
1.2. GENERAL NOTES ............................................................................ 5
2. INSIDE THE PACKAGE ........................................................................................................ 6
2.1. PETPACE COLLAR ............................................................................ 7
2.2. PETPACE COLLAR CHARGING CABLE ............................................................................ 7
2.3. PETPACE GATEWAY ............................................................................ 8
3. FIRST-TIME INSTALLATION ............................................................................................... 9
4. CHARGING THE COLLAR .................................................................................................... 9
5. WORKING WITH THE COLLAR ......................................................................................... 10
6. MANUALLY TURNING THE COLLAR ON AND OFF ........................................................... 11
7. WORKING WITH THE WEBSITE ....................................................................................... 12
7.1. REGISTERING A NEW PET .......................................................................... 13
7.2. ASSIGNING A COLLAR TO A PET .......................................................................... 14
7.3. WORKING WITH THE DATA .......................................................................... 16
8. ALERTS / NOTIFICATIONS SETTINGS ............................................................................... 18
9. APPENDIX ........................................................................................................ 20
9.1. LEDS INDICATIONS .......................................................................... 20
9.1.1. GATEWAY ......................................................................................................... 20
9.1.2. COLLAR............................................................................................................. 20
9.2. TROUBLESHOOTING .......................................................................... 21
10. PRODUCT SPECIFICATIONS ............................................................................................. 22
10.1. GATEWAY .......................................................................... 22
10.2. COLLAR .......................................................................... 22
11. SAFETY INFORMATION ................................................................................................... 23
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12. REGULATORY INFORMATION ......................................................................................... 25
12.1. FCC COMPLIANCE NOTICE .......................................................................... 25
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1. Introductory Information
1.1. Conventions
A warning sign - is meant to warn you of a situation that can cause physical harm to
you or to the equipment.
A note sign - is meant to highlight an important note in the text.
1.2. General Notes
PetPace Remote Monitoring System is not a medical device. It does not replace
periodic examinations by a veterinarian or prudent observation by the pet’s owner.
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2. Inside the Package
The PetPace Remote Monitoring System package includes the following items:
1
PetPace Collar
2
PetPace Collar Charging Cable
3
PetPace Gateway
4
USB Type-A to micro USB Power
Cable (used with the PetPace
Gateway)
5
Ethernet Cable (used with the PetPace
Gateway)
6
USB Power Supply adapter (x2)
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2.1. PetPace Collar
On/Off Button
LED
Place the collar on
your pet so that the
arrow on the buckle
points forward to the
pet's head
2.2. PetPace Collar Charging Cable
Charger Pins
Collar charger
socket
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2.3. PetPace Gateway
The PetPace Gateway receives data from the PetPace Collar and transmits it to the PetPace
cloud-based server.
Wireless indication
Ethernet indication
Server indication
Front
Micro USB connector
(power)
RJ-45 connector
(Ethernet)
Back
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3. First-time installation
Please read the Safety Information chapter prior to first use
1. Connect the PetPace Gateway (item 3) to the power supply.
a. Insert the micro USB connector of the power cable (item 4) to the
gateway.
b. Connect the USB type-A connector of the power cable (item 4) to the
USB power supply adapter (item 6).
c. Connect the USB power supply adapter (item 6) to a power outlet.
d. Once the PetPace Gateway is connected to power, the bottom green
LED light will blink.
2. Connect the PetPace Gateway (item 3) to the Internet.
a. Connect the Ethernet cable (item 5) to the Gateway's RJ-45 connector
on one side and to your Router/Modem LAN port on the other side.
b. Make sure your Router/Modem is connected to the Internet.
c. Once the PetPace Gateway is connected to the Router/Modem the
middle green LED light will blink.
3. Once the PetPace Gateway establishes a connection with the PetPace Servers
the bottom green LED will switch from blinking to being constantly ON.
4. You are now ready to start working with the PetPace Collar.
4. Charging the Collar
It is highly recommended to completely charge the collar before first use.
When the Collar's battery is low, the Collar's LED light will blink in red every 10
seconds. A low-level battery indicator will also show on the pet’s page on the Web
page or Mobile Application. To charge the collar when the battery is low, or before
first time use, please follow these steps:
1. Connect the Collar Charging Cable (item 2) to power outlet using the USB power
supply adapter (item 6).
2. If the collar is on the dog remove it and connect it to the Collar charging cable
(item 2). Make sure the charger pins are aligned with the collar’s charging
socket. Push charger gently into place until the wings snap into the slots on the
collar (see pictures below).
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3. During charging the Collar LED light will illuminate continuously in orange.
4. Once charging is complete, the Collar LED light will illuminate continuously in
green.
5. Note: the Collar is automatically turned ON when removed from the charger.
There is no need to manually turn it on. The Collar will blink twice in green once
removed from the charger to indicate that it starts operating.
Do NOT attempt to charge the collar while it's placed on your pet
Ne pas charger le collier alors qu'il est placé sur votre animal de compagnie
5. Working with the collar
1. Turn on the PetPace Collar by pressing the On/Off Button until you see 2 green
blinks on the collar’s LED light (see picture in Appendix chapter 7.1.2).
2. Place the Collar on the pet’s neck making sure that:
a. The rectangle electronics box is on the front of the neck (ventral midline)
and the buckle sits on the back of the neck (dorsal midline).
b. The arrow on the buckle points forward to the pet's nose
3. The free ends of the straps should be pulled evenly until the Collar lies snugly
against the skin (two fingers rule).
4. The Collar will automatically set-up communication with the Gateway. Once the
communication is established the top orange LED light on the Gateway will turn
ON (see picture in Appendix chapter 7.1.1).
1. The top LED light on the Gateway will turn ON every time it actively receives
data from the Collar. Between data transmissions it remains in the OFF
position.
The LED light on the collar remains Off during normal operation to preserve battery
life.
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6. Manually turning the Collar ON and OFF
1. The Collar can be manually turned ON or OFF by continuously pressing and
holding the Collar's On/Off Button for more than 8 sec.
2. If the Collar is in the On position, press and hold the On/Off Button continuously
until there are two red LED light blinks, which indicate that the Collar is now
turned Off.
3. If the Collar is in the Off position, press and hold the On/Off Button continuously
until there are two green LED light blinks, which indicate that the Collar is now
turned On.
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7. Working with the Website
1. Connect to the PetPace Web App at https://orion.petpace.com. Sign-in using
the provided username and password.
2. You can also access the Web App by clicking “LOGIN” on the PetPace website at
http://petpace.com
3. Once logged-in you will be taken to the Web App’s main page.
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7.1. Registering a new pet
1. On the Web App’s main page click on “+Add Pet”.
2. Fill in the pet's information and click “Save”. You may also add a picture of your
pet.
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7.2. Assigning a Collar to a Pet
1. On the pet’s ticket click “Assign Collar”.
2. From the “Assign Collar” dialogue box choose the collar provided to you and
click “Assign”.
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3. Once the collar is assigned to your pet you can see the collar ID in the pet’s
ticket, together with battery level, pet info, owner info, and alerts (if exist).
4. The Collar is now operating and collecting data on the pet.
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7.3. Working with the data
You can examine your dog’s data and alerts at all times from any device with Internet
connection.
1. From the Pets window, select the desired pet to monitor and click on the little arrow
on lower right corner of the image area. This will open the Dashboard page.
2. On the Dashboard page you can view all the data gathered on your pet for the time
period you selected.
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3. You can edit your pet’s info by clicking the “Edit Pet Info” link on the pet’s ticket.
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8. Alerts / Notifications Settings
1. To turn alerts On or Off, slide the notification controller to the desired position.
2. To view alerts anytime, from any page, click on the “Alerts” link on the top right
corner of the page.
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3. To edit alerts recipients info, click on "NOTIFICATION SETTINGS", then click "Add"
under the "SEND NOTIFICATIONS TO" panel and enter recipients information
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9. Appendix
9.1. LEDs Indications
9.1.1. Gateway
Wireless indication
Orange light is constantly On during active
data transmission from the collar.
Ethernet indication
Green light blinking while Ethernet
communication is intact.
Server indication
Green light is constantly On while Gateway is
connected to PetPace server.
Green light blinking while attempting to
connect to PetPace server.
9.1.2. Collar
The Collar's LED can illuminate in green, red or orange according to the following table:
Manual Turn-On /
Turn-Off
Turn-on
2 green blinks
Turn-off
2 red blinks
Charging
During charge
Constant orange
Charge complete
Constant green
Off-Charge
2 green blinks
Battery Low
Red blink every 10 sec
Normal operation
LED is Off to preserve battery life
Collar LED indicator
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9.2. Troubleshooting
1. Verify Gateway and Collar status according to the following Gateway LEDs
indication table:
LED indication
Description
Troubleshooting
TOP ORANGE LED
Wireless communication
Indication.
Should be ON during Collar
operation.
1. Make sure Collar is
operating and in
proper range from
Gateway.
GREEN MIDDLE LED
Ethernet connection Indication.
Should blink while Ethernet
cable is connected.
1. Make sure Ethernet
cable is properly
connected.
2. Check the
modem/router that
the Gateway is
connected to. Make
sure its port LED is
blinking as well.
GREEN BOTTOM LED
Server connection Indication.
Blinks while server is not
connected. Constantly ON while
Gateway is connected to Server.
If LED is blinking :
1. Make sure middle LED
is blinking (otherwise
refer to above
troubleshooting
instructions).
2. Make sure there is a
proper internet
connection through
router.
3. Turn the Gateway off
by disconnecting it
from the power and
then turn it back on.
If LED is off:
1. Make sure Gateway is
properly connected to
power.
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10. Product Specifications
10.1. Gateway
Dimensions: 78x60x51 mm
Weight: 62g
Operating temperature range: 0-40C
The product is designed for indoor use only.
Power: 5V – VDC @ 0.2A
10.2. Collar
Dimensions: 40x35x15 mm (Electronics case)
Weight: 43g
Operating temperature range:
Normal operation (Not in charge): 0-50 C
During charge: 0-40 C
The product is designed for outdoor and indoor use.
The product is water and dust resistant (IP67).
Power:
Collar contains Li-Ion rechargeable battery.
Charging power: 5V – VDC @ 0.25A
The package contains 2 power suppliers to be used with standard US power outlets.
Power supplier input: 100-240V ~ 50-60Hz 0.5A / output: 4.75-5.25V @ 500mA max
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11. SAFETY INFORMATION
SAFETY INFORMATION
The collar is powered by a Li-Ion rechargeable battery.
Charge the collar only with the provided and approved collar charger adapter and
the power supply designated for this product.
Do not attempt to charge your collar with anything other than the AC adapter
provided. The use of any other types of power adapters may damage or destroy the
collar and could be dangerous.
Make sure the collar is fully charged before first use.
Leaving the collar in hot or cold places, will reduce the battery capacity·
The battery used in the collar may present a risk of fire or chemical burn if
mistreated.
Batteries may explode if damaged.
Do not attempt to open the collar or replace its battery! The collar is sealed and the
battery is not changeable. Use of other batteries may present a risk of fire or
explosion.
Dispose of batteries according to local regulations. Please recycle when possible. Do
not dispose as household waste or in a fire as they may explode.
Do not attempt to power the gateway with anything other than the AC adapter
provided in the package.
The power adapters provided are suitable for standard US power outlets only
Charge the product according to the instructions in the user manual or quick
installation guide supplied in the product package or the company's website
For LED indication and troubleshooting please refer to the user manual
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INFORMATIONS DE SÉCURITÉ
Le collier est alimenté par une batterie rechargeable Li-Ion.
Chargez uniquement le collier avec l’adaptateur du chargeur de collier fourni et
approuvé avec une prise indiquée pour ce produit.
N’essayez pas de charger votre collier avec autre chose que l’adaptateur AC fourni.
L’utilisation de tout autre type d’adaptateurs électriques peut endommager ou
détruire le collier et peut être dangereux.
Assurez-vous que le collier soit entièrement chargé avant de l’utiliser pour la
première fois.
Laissez le collier dans des environnements chauds ou froids réduira la capacité de la
batterie.
La batterie utilisée dans le collier peut présenter des risques d’incendies ou de
brûlures chimiques en cas de mauvais traitement.
Les batteries peuvent exploser si elles sont endommagées.
N’essayez pas d’ouvrir le collier ou de remplacer sa batterie ! Le collier est scellé et
la batterie n’est pas remplaçable. L’utilisation d’autres batteries peut présenter des
risques d’incendies ou d’explosion.
Jetez les batteries selon les normes de votre région. Veuillez les recycler lorsque
c’est possible. Ne les jetez pas avec des ordures ménagères ou dans le feu étant
donné qu’elles peuvent exploser.
N’essayez pas d’alimenter l’entrée avec autre chose que l’adaptateur AC fourni dans
l’emballage.
Les adaptateurs électriques fournis sont adaptés pour des prises standards des
États-Unis uniquement.
Chargez le produit comme indiqué selon les instructions du manuel d’utilisation ou
du guide d’installation rapide fourni dans l’emballage du produit ou sur le site web
de l’entreprise.
Pour l’indicateur LED et une résolution des problèmes, veuillez vous référer au
manuel d’utilisation.
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12. Regulatory Information
12.1. FCC Compliance Notice
The product is licensed with the following ID under FCC listing:
FCC ID: 2ACUDC102C for PetPace Collar
FCC ID: 2ACUDG202B for PetPace Gateway
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Contact PetPace LLC at support.petpace.com for help.
This device complies with part 15 of FCC rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications to this equipment not expressly approved by PetPace may void the
user’s authority to operate this equipment.
This equipment has been approved for mobile applications where the equipment should be
used at distances greater than 20cm from the human body (with the Exception of hands,
wrists, feet and ankles). Operation at distances less than 20 cm is strictly prohibited.
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