Pet Pace
PETS REMOTE MONITORING SYSTEM
USER MANUAL
Rev: 12 Amendment: 1 Subject to change without further notice Issue Date: Jul, 2014
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Welcome to PetPace
Your New PetPace Remote Monitoring System
Your new PetPace Remote Monitoring System is an innovative tool that can be used to help
you better monitor pet health. The PetPace Monitoring System has been designed to help
detect health issues early, when they are preventable or more easily treated.
How it works
Sophisticated sensors, embedded in the PetPace Collar, continuously monitor a range of
vital signs and activity patterns. Data is collected into the secure PetPace database.
Using advanced clinical algorithms, the PetPace System analyzes the data and provides
alerts when there is cause for concern. You can also visit the PetPace website at all times
to see how your patient is doing.
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Table of Contents
1. INSIDE THE PACKAGE ........................................................................................................ 5
1.1. PETPACE COLLAR ............................................................................ 6
1.2. PETPACE COLLAR CHARGER ADAPTER ............................................................................ 6
1.3. PETPACE GATEWAY ............................................................................ 7
2. FIRST-TIME INSTALLATION ............................................................................................... 8
3. CHARGING THE COLLAR .................................................................................................... 8
4. WORKING WITH THE COLLAR ........................................................................................... 9
5. MANUALLY TURNING THE COLLAR ON AND OFF ........................................................... 10
6. WORKING WITH THE WEBSITE ....................................................................................... 11
6.1. REGISTERING A NEW PET .......................................................................... 12
6.2. ASSIGNING A COLLAR TO A PET .......................................................................... 13
6.3. WORKING WITH THE DATA .......................................................................... 15
6.3.1. PET DASHBOARD ................................................................................................ 16
6.3.2. ALERTS ............................................................................................................. 17
6.3.3. MONITORING DATA ............................................................................................ 17
6.3.4. MANUAL DATA .................................................................................................. 18
6.4. NOTIFICATIONS .......................................................................... 18
7. APPENDIX ........................................................................................................ 19
7.1. LEDS INDICATIONS .......................................................................... 19
7.1.1. GATEWAY ......................................................................................................... 19
7.1.2. COLLAR............................................................................................................. 19
7.2. TROUBLESHOOTING .......................................................................... 20
8. PRODUCT SPECIFICATIONS ............................................................................................. 21
8.1. GATEWAY .......................................................................... 21
8.2. COLLAR .......................................................................... 21
9. SAFETY INFORMATION ................................................................................................... 22
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1. Introductory Information
1.1. Conventions
A warning sign - , to give your attention to a situation that can cause physical harm to
you or to the equipment.
A note sign - , to emphasize and important note in the manual.
1.2. General Notes
PetPace remote monitoring system is not a medical device
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1
PetPace Collar
2 PetPace Collar Charger Adapter
3
PetPace Gateway
4
USB Type-A to micro USB Power
Cable
5
Ethernet Cable
6
USB Power Supply (x2)
2. Inside the Package
The PetPace Remote Monitoring System package includes the following items:
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On/Off Button
LED
Place the collar on
your pet so that the
arrow on the buckle
points to the pet's
head
Charger Pins
Collar charger
socket
2.1. PetPace Collar
2.2. PetPace Collar Charger Adapter
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Wireless indication
Ethernet indication
Server indication
micro USB connector
(power)
RJ-45 connector
(Ethernet)
2.3. PetPace Gateway
The PetPace Gateway receives data from the PetPace Collar and transmits it to the PetPace
cloud-based server.
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3. First-time installation
Please read the Safety Information chapter prior to first use
1. Connect the PetPace Gateway (item 3) to the power supply.
a. Insert the micro USB connector of the power cable (item 4) to the
gateway.
b. Connect the USB type-A connector of the power cable (item 4) to the
USB power supply (item 6).
c. Connect the USB power supply (item 6) to power.
d. Once the PetPace Gateway is connected to power, the bottom green
LED light will blink.
2. Connect the PetPace Gateway (item 3) to the Internet.
a. Connect the Ethernet cable (item 5) to the Gateway's RJ-45 connector
on one side and to your Router/Modem LAN port on the other side.
b. Make sure your Router/Modem is connected to the Internet.
c. Once the PetPace Gateway is connected to the Router/Modem the
middle green LED light will blink.
3. Once the PetPace Gateway establishes a connection with the PetPace Servers
the bottom green LED will switch from blinking to being constantly on.
4. You are now ready to start working with the PetPace Collar.
4. Charging the Collar
Your PetPace Collar must be charged prior to first use.
1. When the Collar's battery is low, the Collar's LED light will blink in red every 10
seconds. A low-level battery indicator will also show on the pet’s page on the
Web page or Mobile Application.
2. Connect the USB power supply (item 6) to the Collar Charger Adapter (item 2).
3. Remove the Collar from the dog and connect it to the Collar charger adapter
(see pictures below)
4. During charging the Collar LED light will illuminate continuously in orange.
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5. Once charging is complete, the Collar LED light will illuminate continuously in
green.
6. Note: the Collar is automatically turned on when removed from the charger.
There is no need to manually turn it on. The Collar will blink twice in green once
removed from the charger to indicate that it starts operating.
Do NOT charge the collar while it's placed on your pet
5. Working with the collar
1. Turn on the PetPace Collar by pressing the On/Off Button until you see 2 green
blinks on the LED light (see picture in Appendix chapter 7.1.2).
2. Place the Collar on the pet’s neck making sure that:
a. The rectangle electronics box is on the bottom of the neck (ventral midline)
and the buckle sits on the top of the neck (dorsal midline).
b. The arrow on the buckle points to the pet's head (the On/Off Button is
towards the nose).
3. The free ends of the straps should be pulled evenly until the Collar lies snugly
against the skin (two fingers rule).
4. The Collar will automatically communicate with the Gateway. Once the
communication is established the top orange LED light on the Gateway will turn
on (see picture in Appendix chapter 7.1.1).
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6. Manually turning the Collar on and off
1. The Collar can be manually turned on or off by continuously pressing the Collar's
On/Off Button for more than 2 sec.
2. If the Collar is in the On position, press the On/Off Button continuously until
there are two red LED light blinks, which indicate that the Collar is now turned
off.
3. If the Collar is in the Off position, press the On/Off Button continuously until
there are two green LED light blinks, which indicate that the Collar is now turned
on.
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7. Working with the Website
1. Connect to the PetPace Web Site: http://orion.petpace.com/. Sign-in using the
provided user and password.
2. Choose the practice affiliation
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7.1. Registering a new pet
1. Click on “Pets” tab and then click on “Register New Pet”.
2. Fill in the pet's information and click “submit”.
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7.2. Assigning a Collar to a Pet
1. Choose a pet from the list. Click on its name and select "Assign Collar" from the
drop-down menu.
2. Choose the desired Collar ID to assign and click “submit”.
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3. A confirmation green box will appear on top once the Collar is successfully
assigned.
4. The Collar is now operating and collecting data on the pet.
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7.3. Working with the data
The PetPace System provides 3 ways to view the data:
The “Pet Dashboard” is a comprehensive graphical view of all accumulated data
“Alerts” shows a detailed view of all alerts over a range of dates.
“Monitoring Data” shows a detailed table view of all the data collected over a range
of dates
The PetPace System also allows you to add data manually.
From the Pets window, select the desired pet to monitor, click on it and from the drop-down
menu choose between Pet Dashboard, Monitoring Data and Manual Data views.
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7.3.1. Pet Dashboard
1. Select the desired date range.
2. The graphs show: Temperature, Pulse rate, Respiratory rate, Activity and
Positions.
3. Hover over a point in the graph to view specific data value for a moment in time.
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7.3.2. Alerts
1. Select the desired date range to review all alerts over that time period.
2. Click on an alert to see additional information.
7.3.3. Monitoring data
1. Select the desired date range.
2. Each row indicates a single sensor reading.
3. Yellow rows show Manual Data; White/grey rows show Monitoring Data.
4. To add notes to Monitoring Data click on the Edit icon at the right end of the
row.
5. To edit or delete Manual Data click on the appropriate icons at the right end of
the row.
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7.3.4. Manual Data
1. To add data manually, click the "Add Manual Data" button on the top right of
the Monitoring Data page, or on the Manual Data page.
2. Add data on the appropriate fields in the form and click “submit”.
3. To view only manual data choose the “Manual Data” tab. To view manual data
combined with Monitoring Data from the Collar, choose the “Monitoring Data”
tab.
7.4. Notifications
The PetPace System provides the ability to receive alerts via email, phone and text message.
1. To set notifications click the “Notification” Tab.
2. Set alert notification to “On”.
3. Fill in the desired Email address and/or phone number for notification.
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Wireless indication
Orange light is constantly on while the
Gateway communicates with the Collar.
Ethernet indication
Green light blinking while Ethernet
communication is intact.
Server indication
Green light is constantly on while Gateway is
connected to PetPace server.
Green light blinking while attempting to
connect to PetPace server.
Manual Turn-On /
Turn-Off
Turn-on
2 green blinks
Turn-off
2 red blinks
Charging
During charge
Constant orange
Charge complete
Constant green
Off-Charge
2 green blinks
Battery Low
Red blink every 10 sec
Collar LED indication
8. Appendix
8.1. LEDs Indications
8.1.1. Gateway
8.1.2. Collar
The Collar's LED can illuminate in green, red or orange according to the following table:
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LED indication
Description
Troubleshooting
TOP ORANGE LED
Wireless communication
Indication.
Should be ON during Collar
operation.
1. Make sure Collar is
operating and in
proper range from
Gateway.
GREEN MIDDLE LED
Ethernet connection Indication.
Should blink while Ethernet
cable is connected.
1. Make sure Ethernet
cable is properly
connected.
2. Check the
modem/router that
the Gateway is
connected to. Make
sure its port LED is
blinking as well.
GREEN BOTTOM LED
Server connection Indication.
Blinks while server is not
connected. Constantly ON while
Gateway is connected to Server.
If LED is blinking :
1. Make sure middle LED
is blinking (otherwise
refer to above
troubleshooting
instructions).
2. Make sure there is a
proper internet
connection through
router.
3. Turn the Gateway off
by disconnecting it
from the power and
then turn it back on.
If LED is off:
1. Make sure Gateway is
properly connected to
power.
8.2. Troubleshooting
1. Verify Gateway and Collar status according to the following Gateway LEDs
indication table:
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9. Product Specifications
9.1. Gateway
Dimensions: 78x60x51 mm
Weight: 62g
Operating temperature range: 0-45C
The product is designed for indoor use only.
Power: 5V – VDC @ 0.2A
9.2. Collar
Dimensions: 40x35x15 mm (Electronics case)
Weight: 43g
Operating temperature range: 0-45C
The product is designed for outdoor and indoor use.
The product is water and dust resistant (IP67).
Power:
Collar contains Li-Ion rechargeable battery.
Charging power: 5V – VDC @ 0.25A
The package contains 2 power suppliers to be used with standard US power outlets.
Power supplier input: 100-240V ~ 50-60Hz 0.5A / output: 4.75-5.25V @ 500mA max
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10. SAFETY INFORMATION
The collar is powered by a Li-Ion rechargeable battery.
Charge the collar only with the provided and approved collar charger adapter and
the power supply designated for this product.
Do not attempt to charge your collar with anything other than the AC adapter
provided. The use of any other types of power adapters may damage or destroy the
collar and could be dangerous.
Make sure the collar is fully charged before first use.
Leaving the collar in hot or cold places, will reduce the battery capacity·
The battery used in the collar may present a risk of fire or chemical burn if
mistreated.
Batteries may explode if damaged.
Do not attempt to open the collar or replace its battery! The collar is sealed and the
battery is not changeable. Use of other batteries may present a risk of fire or
explosion.
Dispose of batteries according to local regulations. Please recycle when possible. Do
not dispose as household waste or in a fire as they may explode.
Do not attempt to power the gateway with anything other than the AC adapter
provided in the package.
The power adapters provided are suitable for standard US power outlets only
Charge the product according to the instructions in the user manual or quick
installation guide supplied in the product package or the company's website
For LED indication and troubleshooting please refer to the user manual
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11. Regulatory Information
11.1. FCC Compliance Notice
The product is licensed with the following ID under FCC listing:
FCC ID: 2ACUDC102C for PetPace Collar
FCC ID: 2ACUDG202B for PetPace Gateway
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Contact PetPace LLC at support.petpace.com for help.
This device complies with part 15 of FCC rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications to this equipment not expressly approved by PetPace may void the
user’s authority to operate this equipment.
This equipment has been approved for mobile applications where the equipment should be
used at distances greater than 20cm from the human body (with the Exception of hands,
wrists, feet and ankles). Operation at distances less than 20 cm is strictly prohibited.
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11.2. IC Compliance Notice
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:
1. This device may not cause interference
2. this device must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:
1. l'appareil ne doit pas produire de brouillage,
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d'en compromettre le fonctionnement.
The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102
and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF
exposure and compliance.
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de
RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information
canadienne sur l'exposition et la conformité de rf.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter. This equipment should be installed and operated with a minimum distance of
20 centimeters between the radiator and your body.
Cet émetteur ne doit pas tre Co-placé ou ne fonctionnant en même temps qu'aucune autre
antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance
minimum de 20 centimètres entre le radiateur et votre corps.
This radio transmitter with model: C102C and G202B has been approved by Industry Canada
to operate with the antenna type listed below with the maximum permissible gain and
required antenna impedance for each antenna type indicated. Antenna type not included in
this list, having a gain greater than the maximum gain indicated for that type, are strictly
prohibited for use with this device.
Le présent émetteur radio with model: C102C and G202B a été approuvé par Industrie
Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et ayant un gain
admissible maximal et l'impédance requise pour chaque type d'antenne. Les types
d'antenne non inclus dans cette liste, ou dont le gain est supérieur au gain maximal indiqué,
sont strictement interdits pour l'exploitation de l'émetteur.
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Product
Antenna Part
Number
Description /
Type
Gain (dBi)
Frequency band
Collar (C102C)
MSC0019
Helix Antenna
-6
902-928 MHz
Gateway (G202B)
MSC0001
Printed Antenna
-3
902-928 MHz
The installer of this radio equipment must ensure that the antenna is located or pointed
such that it does not emit RF field in excess of Health Canada limits for the general
population; consult Safety Code 6, obtainable from Heath Canada’s website www.hcsc.gc.ca/rpb.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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