Petcube Play 2 User Manual

MEET YOUR

Petcube Play 2

1

PETCUBE PLAY 2 SPECS

1

Petcube Play 2 features:

• 160° wide angle view

• 1080p HD video

• 3R class laser built-in laser toy

• 2-way audio

• Alexa Built-in

• Night vision

• 4x digital zoom

AND SYSTEM REQUIREMENTS

• Sound and motion alerts

Petcube Play 2 requires:

• Wi-Fi 802.11b/g/n, 2.4-5GHz, password protected

• Bluetooth Low Energy (BLE)

• iOS 10.3.3 and higher or Android 7.1.2 and higher

• Min 1 Mbps Upload speed on the Petcube (recommended 2Mbps)

• Min 1 Mbps Download speed on the mobile device (recommended 2Mbps)

2

SAFETY

2

To avoid injuries or causing harm, read all safety information and operating instructions
prior to using Petcube.

• Don’t stain, scratch, or otherwise damage the front panel

• Avoid prolonged direct eye contact with Petcube laser

• Don’t use Petcube laser in combination with optical instruments. Note that glasses

• Don’t point Petcube laser at people. Do not use the laser to guide your pet in any

AND HANDLING

and some watches have magnifying properties as well.

direction that may cause harm to the pet, which includes windows, stoves, etc.
Beware that pointing Petcube laser at valuable objects may cause your pet to
damage or break them.

• Petcube is not to be used by minors unless under the direct supervision of an adult

• Don’t expose to liquid, moisture, dust, excessive heat, or naked flame

• Don’t leave in direct sunlight

• Prevent the power cord from being walked on or pinched.

3

HEALTH

3

• Petcube features a 3R class laser which is used in laser pointers and computer mice

• Your pet needs some physical feedback to feel accomplished in catching the prey. It

• There were occasional reports of dogs becoming obsessed with sources of light like

CONSIDERATIONS

and is safe for human and animal eyes. However, it is strongly recommended to avoid
prolonged direct eye contact with Petcube laser. Do not point Petcube laser at your
pet’s eyes.

is strongly recommended to use various physical toys apart from the Petcube laser
toy.

the sun or laser beams. If you are in doubt, consult your vet and test a conventional
laser pointer with your pet.

4

GETTING

4

1. Setting up your Petcube camera on iOS device

Step 1. To set up your Petcube,

download Petcube application (fig 4.1.1)
to your iOS device. The Petcube app
requires iOS 10.3.3 or greater and can
be downloaded in the App Store or
at the link below:

www.petcu.be/ios-app-download

STARTED

Fig. 4.1.2

Step 2. Connect your Petcube to

a power source and wait up to
a minute until the LED light starts
blinking green (fig 4.1.2).

Step 3. Open the Petcube app

on your iOS device, log in or sign up for
a Petcube account using your email
or Facebook account (fig 4.1.3).

Step 4. Select ‘Connect your device’

and pick your Petcube from the list
of options (fig 4.1.4). Make sure to turn
on the Bluetooth before you continue.
In case the option to ‘connect your
device’ is not showing, tap on your
profile icon at the very top and hit

Fig. 4.1.1

‘connect new device’ in the center.

Step 5. When the LED light

on the camera is blinking green,
hit ‘Next’ (fig 4.1.6).

Fig. 4.1.3 Fig. 4.1.4

5

Step 6. identify your device,

tap ‘Select’. When the light on the
device blinks green rapidly, tap ‘Next’
(fig 4.1.7).

Step 7. Wait for the app to exchange

data with the Petcube and scan for
available Wi-Fi networks (fig 4.1.8), then
select your home Wi-Fi network from
the list, put in your network password
and hit ‘Connect’ (fig 4.1.9). If you don’t
see your home network on the list or if
you’re using a hidden network, connect
to your home Wi-Fi by entering the
name of your network and password
manually and then hit ‘Connect’ (keep
in mind that it is case sensitive).

Step 8. Your Petcube device is almost

set! Please wait until it connects and
the light on the front turns white
(fig 4.1.11).

Step 9. Once the LED light on your

Petcube changes to solid white,
you are ready to play with your Petcube
(fig 4.1.12).

Fig. 4.1.5 Fig. 4.1.6

Fig. 4.1.7 Fig. 4.1.8

Reminder: It is likely that your Petcube

will need a firmware update right after
it is connected. The firmware update
will be downloaded to your camera
within 24 hours. When the LED light

6

on the Petcube will start blinking green
rapidly (fig 4.1.13), do not disconnect
your device. The installation only takes
5 minutes.

Fig. 4.1.11

Fig. 4.1.12

Fig. 4.1.9

Fig. 4.1.13

Fig. 4.1.10

Fig. 4.1.14

7

2. Setting up your Petcube camera on Android device

Step 1. To set up your Petcube,

download the Petcube app to your
Android device (fig 4.2.1). The Petcube
app requires Android 7.1.2 or greater
and can be downloaded in the Google
Play Store or at the link below:

www.petcu.be/android-app-download

Step 2. Connect your Petcube to

a power source and wait up to a minute
until the LED light starts pulsing green
(fig 4.2.2).

Step 3. Open Petcube app on your

Android device, log in or sign up for
a Petcube account using your email
or Facebook account (fig 4.2.3).

Step 4. Go to the ‘Home’ menu

in the top left corner of the app

Fig. 4.2.2

Fig. 4.2.1

(fig 4.2.4), select ‘Add Camera’
(fig 4.2.5), and pick your Petcube from
the list of options (fig 4.2.6). Make sure
to turn on the Bluetooth before you
continue.

Step 5. When the LED light

on the camera is blinking green,
hit ‘Next’ (fig 4.2.8).

Fig. 4.2.3 Fig. 4.2.4

8

Step 6. To identify your device, tap

‘Select’. When the light on the device
blinks green rapidly, tap ‘Next’ (fig

4.2.10).

Step 7. Wait for the app to exchange

data with the Petcube and scan for
available Wi-Fi networks (fig 4.2.11),
then select your home Wi-Fi network
from the list (fig 4.2.12), put in your
network password and hit ‘Join’. If you
don’t see your home network on the
list or if you’re using a hidden network,
connect to your home Wi-Fi by
entering the name of your network and
password manually and then hit ‘Join’

Fig. 4.2.5 Fig. 4.2.6

(keep in mind that it is case sensitive).

Step 8. Your Petcube device is almost

set! Please wait until it connects and
the light on the front turns white
(fig 4.2.14).

Step 9. Once the LED light on your

Petcube changes to solid white, you are
ready to play with your Petcube
(fig 4.2.15).

Reminder: It is likely that your Petcube

will need a firmware update right after

Fig. 4.2.7 Fig. 4.2.8

it is connected. The firmware update
will be downloaded to your camera

9

within 24 hours. When the LED light
on the Petcube will start blinking green
rapidly (fig 4.2.16), do not disconnect
your device. The installation only takes
5 minutes.

Fig. 4.2.9 Fig. 4.2.10

Fig. 4.2.11 Fig. 4.2.12 Fig. 4.2.13 Fig. 4.2.14

10

Fig. 4.2.15

Fig. 4.2.16

Fig. 4.2.17

11

3. Setting up Alexa

Once you’ve successfully paired
the Petcube with your phone, you will
be able to start using Alexa on your
camera.

To install Alexa, press Amazon Alexa
button below the Play icon in the center
(fig 4.3.1) and tap ‘Get started’ below
(fig 4.3.2). Log in with your Amazon
account (fig 4.3.3), and Allow access
to Alexa voice services (fig 4.3.4). Hit
‘Next’ on the language choice (currently
Alexa on Petcube only supports
English) (fig 4.3.5) and tap ‘Done’
at the last step (fig 4.3.6).

Keep in mind that you might need
to wait a few minutes for Alexa to start
working. If it doesn’t work within
5 minutes, simply restart the Petcube
app.

To turn the listening sound off, tap
‘Alexa Mic On’ below the Play icon

Fig. 4.3.1

Fig. 4.3.2

in the center (fig 4.3.7) and move
the slider to ‘Mic Off’ position
(fig 4.3.8).

To disable Alexa completely, tap ‘Alexa
Mic On’ below the Play icon (fig 4.3.9),
go to Settings and choose ‘Disable
Amazon Alexa’ (fig 4.3.10).

Fig. 4.3.3 Fig. 4.3.4

12

Fig. 4.3.5 Fig. 4.3.6

Fig. 4.3.9 Fig. 4.3.10

Fig. 4.3.7 Fig. 4.3.8

13

4. Playing with your Petcube

If you successfully registered your
Petcube and the LED light on it glows
white, go to the camera profile in your
iOS app or to the ‘Home’ tab in your
Android app and press the ‘Play’ icon
at the top (fig 4.4.1).

Petcube Play 2 Live Stream Controls
(fig 4.4.2):

1 - Game Settings Menu

2 - Take a photo to be saved
on your device

3 - Start video to be saved

Fig. 4.4.1

15

on your device

4 - Tap to talk to your pet.
Tap again to listen to your pet

5 - Switch to portrait mode
(iOS only)

To enable laser and audio, select
the ‘Settings’ wheel in the top right
corner of the screen (fig 4.4.3) during
the game in the landscape mode.

*Settings Menu (fig 4.4.4):

1 - Turn on Laser to play
with your pet

2 - Turn on sound to listen in

4

2
3

Fig. 4.4.2

Fig. 4.4.3

3 - Turn Night Vision ON/OFF/AUTO

14

To exit the live stream in iOS app
(fig 4.4.5), first exit the landscape mode
first by pressing the 2 arrows icon
in the upper left corner. To return back
to the Petcube feed, tap the camera
video while in portrait mode and press
the ‘back’ icon in the upper left corner
(fig 4.4.6).

1 2 3

To return back to the Petcube feed
in Android app, press the ‘X’ icon
in the upper left corner (fig 4.4.7).

If you’re using an iOS app, you will
automatically connect to your camera
when you tap on it. To disable it, switch
the ‘Auto connect to Camera’ option off
on the camera profile (fig 4.4.8).

Fig. 4.4.4

Fig. 4.4.5

Fig. 4.4.6

Fig. 4.4.7 Fig. 4.4.8

15

Fig. 4.4.9

Fig. 4.4.10 Fig. 4.4.11

5. Where to place your Petcube Play

Consider placing Petcube in a location that allows for maximum coverage through
the camera’s 160° wide angle lens. It’s always a good idea to point the Petcube in the
direction where your pets tend to spend most of their time.

If you want to place Petcube on a table or shelf, we recommend you set it up at least
3 feet above the floor. Petcube has a non-slip rubber bottom, which provides a secure
grip on flat surfaces. The camera should be placed closer to the edge of the surface for
better viewing angle.

6. Using laser auto-play

The Petcube can entertain your pet with a laser game even if you don’t have time to
play yourself by activating the laser autoplay mode.

To enable this feature:

1. Open the Petcube app

2. Go to the camera profile, tap the ‘Settings’ wheel in the upper right corner if you use

16

Android or tap the ‘Play’ icon if you
use iOS (fig 4.6.1)

3. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.6.2)

4. Select ‘Autoplay’ and switch it on
(fig 4.6.3 and 4.6.4)

Keep in mind that currently, the number
of laser games is three per hour with
each session lasting approximately
from 30 to 60 seconds so that your
pet can rest between the games.
Option to customize Autoplay will be
added soon.

Fig. 4.6.1

Fig. 4.6.3

Fig. 4.6.2

Fig. 4.6.4

17

7. Taking screenshots and recording video

In order to take a snapshot of the live
stream from your Petcube, you need
to tap the Photo Camera icon
on the bottom left while in play mode
(fig 4.7.1). You’ll get two options: ‘Share’
and ‘Done’. When selecting ‘Done,’
the screenshot will be automatically
saved to your phone’s storage. By
selecting ‘Share,’ you will have
the option of sharing it via Facebook,
Instagram or Twitter.

To start recording a live stream, tap
the Video Camera icon at the bottom
right while in play mode. To stop

Fig. 4.7.1

recording, tap the ‘Stop’ icon and
the video will automatically be saved
to your phone’s storage. Sound
recording is currently unavailable.

8. Using Zoom feature

Petcube app now comes with the 4x
digital zoom feature. Just connect
to your Petcube in the app,
pinch-to-zoom in the image during
the game, and pan around to see
the whole scene.

18

9. Using Night Vision

Petcube comes with the infrared
sensor capable of streaming clear
black and white video in pitch dark.
When the sensor detects a low level of
ambient light, your Petcube camera will
automatically activate the Night Vision
mode.

Petcube app also allows you to turn
night vision on and off during a live
stream:

1. While in the live stream, tap
the ‘Settings’ wheel in the upper
right corner

1. Then to enable night vision, tap
on ‘Night Vision Off’ and to disable,
tap on ‘Night Vision on’ (fig 4.9.1)

2. You can also set the auto mode
if you select ‘Night Vision Auto’,
that way the sensor will
automatically detect low levels
of ambient light and will enable
night vision automatically

Fig. 4.9.1

19

10. Using Push-To-Talk or Two-way Audio

Petcube comes with 2 ways of audio
interaction: default simultaneous
2-way audio and optional ‘push-to-talk’
feature that works much like a walkie­talkie.

To start talking and listening, first,
make sure the sound is activated
in Settings at the top right, then simply
tap the mic icon in the bottom left
corner (fig 4.10.1).

To switch to push-to-talk audio:

1. Open the Petcube app

2. Go to the camera profile, tap
the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS

3. Tap the ‘Settings’ wheel in the upper
right corner

4. Select ‘General’ and disable
the ‘Simultaneous 2-way audio’
(fig 4.10.2)

Fig. 4.10.1

Fig. 4.10.2

20

11. Volume control

To configure the volume level
on your Petcube:

1. Open the Petcube app.

2. Go to the camera profile

3. Tap the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS
(fig 4.11.1)

4. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.11.2)

5. Go to General settings menu
(fig 4.11.3)

6. Adjust the volume level under
‘Camera Sound’ (fig 4.11.4)

Keep in mind that in order to be able
to change the settings on your Petcube,
it needs to be in online standby mode
(steady white light).

Fig. 4.11.1 Fig. 4.11.2

Fig. 4.11.3 Fig. 4.11.4

21

12. Sound alert at the start of a call

To attract your pet’s attention and be
aware of when someone connects to
your Petcube in accordance with your
sharing settings, at the start
of every call your Petcube will play
a sound alert.

To disable the sound alert:

1. Open the Petcube app.

2. Go to the camera profile, tap
he ‘Settings’ wheel in the upper right
corner if you use Android or tap
the ‘Play’ icon if you use iOS

3. Tap the ‘Settings’ wheel in the upper
right corner

4. Go to General settings

5. Switch the ‘Connection sound alert’
off (fig 4.12.1 or 4.12.2)

Fig. 4.12.2

Fig. 4.12.1

22

13. Connecting to Petcube at the app launch / skip social feed

Some camera owners find it more
convenient if they can connect to their
camera immediately upon the app
start or at least skip the social feed,
enter camera profile and Petcube Care
timeline once they launch the app.

To configure the app start follow these
easy steps:

1. Tap on your profile icon at the very
top of your Petcube app (fig 4.13.1)

2. Tap on the Settings icon in the top
right corner of the screen (fig 4.13.2)

3. Look for ‘Skip The Feed on App
Launch’ and make sure this option
is enabled (fig 4.13.3)

Now, if you restart the app completely,
it will instantly take you to your camera
profile.

If you wish to skip the social feed but
would rather not connect to the camera
immediately on the app launch, simply

Fig. 4.13.1

Fig. 4.13.3

Fig. 4.13.2

disable the option to ‘Auto connect
to Camera’ on the camera profile page.

23

14. Sharing access to your Petcube

By default, only you can access your
Petcube video stream, but you can
share access to your Petcube with your
family, friends and anyone who installs
the Petcube app on their smartphone.

Currently, Petcube app offers two
different sharing options - temporary
(iOS only) and regular.

Temporary sharing allows you to share
your Petcube publicly or with selected
people and can be configured to last
from 15 minutes to 2h.

Fig. 4.14.1 Fig. 4.14.2

To use temporary sharing:

1. Open the Petcube app.

2. Tap ‘Share Petcube’ in the center
of the camera profile (fig 4.14.1)

3. Set the sharing duration, go to
‘Share with’ option to either select
public sharing or invite selected
Petcube app users (fig 4.14.2)

4. Select sharing ‘Permissions’ to set
laser and audio controls access
(fig 4.14.2)

To stop sharing:

1. Go to camera profile.

2. Tap ‘Sharing’ in the center-right

Fig. 4.14.3 Fig. 4.14.4

(fig 4.14.3)

24

3. Select ‘Stop Sharing’ in the dialog
menu (fig 4.14.4)

With regular sharing settings, you can
share access to your Petcube with your
family, friends and the whole Petcube
community.

Family members will have almost full
control of your camera, being able
to connect to your Petcube anytime,
change camera and sharing settings
and access recorded videos on Petcube
Care timeline.

Friend sharing allows you to configure
friend sharing access at specifically
scheduled times and days as well as
configure permission access for
the laser and 2-way audio controls.

To share access to family members
or friends:

1. Open the Petcube app.

2. Go to the camera profile.

3. Tap the ‘Settings’ wheel in the upper
right corner if you use Android or
tap the ‘Play’ icon if you use iOS

Fig. 4.14.5

Fig. 4.14.7

Fig. 4.14.6

Fig. 4.14.8

(fig 4.14.5)

4. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.14.6)

5. Tap ‘Sharing’ (fig 4.14.7), select
the preferable sharing option and
add the new user to either ‘Family’
or ‘Friend’ list (fig 4.14.8)

25

To delete a user from your ‘Family’ or
‘Friends’ list:

6. Go to ‘Sharing’ settings again.

7. Find their username and swipe it left
to ‘Delete’ or ‘Unfriend’ (fig 4.14.9)

You can also share your Petcube with
any Petcube app user by choosing
the ‘Public’ sharing option where you
can allow laser access, sound controls
and schedule sharing time according
to your needs (fig 4.14.13 and 4.14.14).

Fig. 4.14.9

Fig. 4.14.10

Fig. 4.14.12Fig. 4.14.11 Fig. 4.14.13

26

15. Using motion and sound detection

If you are not using Petcube Care
cloud-based video storage service,
the Petcube app can send push
notifications to your smartphone
whenever motion or sound is detected
on your Petcube. To enable push
notifications:

1. Open the Petcube app

2. Go to the camera profile, tap
the ‘Settings’ wheel in the upper
right corner if you use Android or
tap the ‘Play’ icon if you use iOS
(fig 4.15.1), then tap ‘Settings’
in the upper right corner (fig 4.15.2)

3. Select ‘Notifications’ (fig 4.15.3)

4. Turn ‘Motion Detection’ and ‘Sound
Detection’ options ON (fig 4.15.4)

You can also adjust the sensitivity of
the motion and sound detection
sensors by moving the slider (fig 4.15.5).

Keep in mind that in order to be able
to change the settings on your Petcube,
it needs to be in online standby mode
(steady white light).

If you are using Petcube Care cloud

Fig. 4.15.1 Fig. 4.15.2

Fig. 4.15.3

Fig. 4.15.4

history service, the Petcube app will
record videos triggered by motion and
sound detection and you can configure
push notifications to be sent as soon
as new video recordings are available.

Fig. 4.15.5

27

16. Setting up multiple Petcube cameras to one account

To register multiple cameras
in a single account:

1. Launch the Petcube app

2. Swipe left at the top
of the ‘Home’ tab

3. Press ‘Tap to connect your device’
icon (fig 4.16.1)

4. Select your Petcube in the list and
follow the instructions.

Repeat this process to register
additional devices.

Fig. 4.16.1

17. Registering Petcube to a different account

Be aware that a Petcube can only
be registered to one user. You cannot register it under multiple accounts, but you can
share access to it with other users using various sharing options.

If you need to register a Petcube to a different account, simply delete the camera from
the account it is currently registered to:

1. Open the Petcube app.

2. Go to the camera profile, tap the ‘Settings’ wheel in the upper right corner if you use
Android or tap the ‘Play’ icon if you use iOS.

3. Tap the ‘Settings’ wheel in the upper right corner and tap ‘Disconnect camera’.

28

18. Deleting the Petcube device

To delete the Petcube from your
account:

1. Open the Petcube app

2. Go to the camera profile, tap
the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS

3. Tap the ‘Settings’ wheel in the upper
right corner and tap ‘Disconnect
camera’ (fig 4.18.1)

4. Confirm by choosing ‘Delete’.

Fig. 4.18.1

19. Resetting user account password

If you forgot your password:

1. Open the Petcube app on your
mobile device

2. Tap ‘Log In’ at the bottom
of the screen (fig 4.19.1)

3. Tap ‘Forgot password’ (fig 4.19.2)

4. Enter your Petcube account
email address.

5. Hit ‘Restore Password’
at the bottom.

6. Check your email and follow
the instructions to reset your
password.

Fig. 4.19.2

Fig. 4.19.1

29

20. Changing your account name, username, password or camera name

To change your account details such
as your name, username or password:

1. Open the Petcube app

2. Go to the user profile by tapping
your user icon (fig 4.20.1)

3. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.20.2)

4. Hit ‘Edit profile” (fig 4.20.3) and tap
the values you want to change

To change your Petcube camera name
or change the camera background:

1. Open camera profile (fig 4.20.4)

2. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.20.5)

3. Hit the arrow next to your Petcube
name and status (fig 4.20.6) and
change the necessary values.

Fig. 4.20.1

Fig. 4.20.3

Fig. 4.20.2

Fig. 4.20.4

Fig. 4.20.6Fig. 4.20.5

30

21. Moving your Petcube to a different location or changing Wi-Fi settings

As long as the Petcube is within range
of your wireless network, you can
reposition it according to your needs.

However, if you’re trying to use
it in a different Wi-Fi environment
or want to connect the camera
to a different wireless network,
you need to change the Wi-Fi settings
in the Petcube app.

To do that:

1. Open the Petcube app

2. Go to the camera profile, tap
the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS
(fig 4.21.1)

3. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.21.2)

4. Select ‘General’ (fig 4.21.3)

5. Tap ‘Change Wi-Fi’ (fig 4.21.4)

6. Power up your Petcube Play,
wait 1 minute until it starts up.

7. Find a reset pin that came with
your Petcube, find a small hole
on the bottom of the device, insert

Fig. 4.21.1

Fig. 4.21.3

Fig. 4.21.2

Fig. 4.21.4

the reset pin into it, hold it down
for 3 seconds until the light changes
to pulsing green and follow
the steps on your screen.

31

22. Turning your Petcube off remotely / Disable sharing

Currently, there is no option to turn off
the camera remotely from the Petcube
app. But if you’re sharing access to your
Petcube, you can easily disable it
in the ‘Settings’ menu.

To disable sharing:

1. Open the Petcube app

2. Go to the camera profile, tap
the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS
(fig 4.22.1)

3. Tap the ‘Settings’ wheel in the upper
right corner (fig 4.22.2)

4. Select ‘Sharing’ (fig 4.22.3) and tap
the specific sharing settings you
want to disable (fig 4.22.4)

To disable family sharing, select ‘Family’
sharing in the list and swipe left
the username of the family account
to ‘Delete’ them (fig 4.22.5).

To disable friend sharing, select ‘Friend’
and simply switch the ‘Shared with
friends’ option off or if you wish

Fig. 4.22.1

Fig. 4.22.3

Fig. 4.22.2

Fig. 4.22.4

to disable sharing only for the specific
user, swipe their username left
to ‘Unfriend’ them (fig 4.22.6).

32

To stop public sharing, just switch
the sharing toggle off (fig 4.22.7).

To disable the temporary sharing
(iOS only), go to camera profile, tap
‘Sharing’ in the center-right (fig 4.22.8)
and select ‘Stop Sharing’ in the dialog
menu (fig 4.22.9).

Fig. 4.22.5 Fig. 4.22.6

Fig. 4.22.7 Fig. 4.22.8 Fig. 4.22.9

33

WHAT IS AMAZON ALEXA

5

1. What is Amazon Alexa

Alexa is a smart voice-enabled personal assistant developed by Amazon. It was first
used in Amazon’s Echo and Echo Dot devices and is now available
in a range of many other smart home gadgets. New generation Petcube devices
Petcube Play 2 and Petcube Bites 2 feature Amazon Alexa built-in while only Alexa skill
can be installed on previous generation cameras such as Petcube Bites, Petcube Play
and Petcube Camera (don’t come with Alexa built-in).

For more information on how to setup the Petcube skill for Alexa, search for ‘Petcube’

AND HOW DOES IT WORK WITH PETCUBE

in ‘Alexa Skills’ department on Amazon.com.

2. How to setup Amazon Alexa

To install Alexa, press Amazon Alexa
button below the Play icon in the center
(fig 5.2.1) and tap ‘Get started’ below
(fig 5.2.2). If you have an Amazon app
on your phone, you will be prompted
to give Petcube access or you’ll be
asked to log in with your Amazon
account (fig 5.2.3) if you don’t have
an Amazon app, then Allow access
to Alexa voice services (fig 5.2.4).
Hit ‘Next’ on the language choice

Fig. 5.2.1

(currently Alexa on Petcube only
supports English) (fig 5.2.5) and tap
‘Done’ at the last step (fig 5.2.6).

Fig. 5.2.2

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Fig. 5.2.3 Fig. 5.2.4 Fig. 5.2.5 Fig. 5.2.6

3. How to disable listening on Amazon Alexa

To turn the listening sound off, tap ‘Alexa
Mic On’ below the Play icon in the center
(fig 5.3.1) and move the slider to ‘Mic Off’
position (fig 5.3.2).

Fig. 5.3.1 Fig. 5.3.2

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4. How to disable listening on Amazon Alexa

To turn the listening sound off,
tap ‘Alexa Mic On’ below the Play icon
in the center (fig 5.3.1) and move
the slider to ‘Mic Off’ position (fig 5.3.2).

Fig. 5.4.1 Fig. 5.4.2

Fig. 5.4.3

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5. How to setup Amazon Alexa skill

1. Sign into your Amazon Alexa
account using Alexa app on your
phone (fig 5.5.1)

2. Search for and download
the Petcube Skill for Alexa
(fig 5.5.2 and 5.5.3)

3. Link your Petcube account using
your Petcube username through
your Alexa App or Amazon account
(fig 5.5.4)

4. Start using Alexa to give voice
commands to Petcube cameras

Setting up the Petcube Skill for
Amazon Alexa is a one-time process.
No changes are necessary from within
the Petcube app or your Petcube
account.

Fig. 5.5.1 Fig. 5.5.2

Fig. 5.5.3 Fig. 5.5.4 Fig. 5.5.5

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6. Amazon Alexa voice commands on Petcube

After you’ve downloaded and installed the skill, use the following voice commands with
Alexa on your Petcube Play camera:

• Alexa, ask Petcube to play with [your pet’s name].

• Alexa, ask Petcube to play with my pet.

• Alexa, ask Petcube to play for [2] minutes.

Note: After you say an Alexa skill phrase (above), Alexa will respond with a phrase like
“Play time!”

Note that using the Petcube Skill for Amazon Alexa is completely optional and your
Petcube cameras will work without Alexa via the Petcube app.

Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of Amazon.
com, Inc. or its affiliates.

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PETCUBE CARE™

6

1. What is Petcube Care

Petcube Care is an optional subscription service that adds features to a Petcube camera
and gives owners additional peace of mind when it comes to their pets and their
property.

Depending on the subscription plan, Petcube Care provides Petcube users with access
to extended cloud-based video history for 3 or 90 days, longer 30-second video clips,
10 or unlimited video downloads, smart alerts, a 2-year device warranty, and Premium
Support.

Petcube Care also unlocks exclusive offers from our 30+ top partner brands, worth
hundreds of dollars in savings, including on pet medical insurance, pet sitting and
walking, vet consultations, audio-visual entertainment for pets, and pet products.

2. How much does Petcube Care cost

Petcube Care offers two different subscription plans, Optimal and Premium, to fit the
needs of pet owners of all stripes. Choose a monthly or annual rate:

Optimal plan (3-Day Video History)

• Monthly: $5.99 a month

• Annual: $47.88 a year (save $24)

Premium plan (90-Day Video History)

• Monthly: $14.99 a month

• Annual: $99.00 a year (save $80)

For more information on the plans, check out the Petcube Care subscription options
on petcube.com/care/

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3. How does Petcube Care work

Petcube Care watches after your pets and home when everyone is away, capturing
action videos, triggered by sound or motion. 30-second clips are saved securely
in the cloud and are accessible in the interactive timeline in the Petcube app to review
and download for 3 or 90 days (depending on the subscription plan). The 3-second look
back lets you see what event set off the recording.

Using powerful AI technology, Care understands what pets are doing, registering
important events like cat, dog or human movements, barks or meows, and sends
you real-time smart alerts about potentially dangerous events.

Without Care, Petcube users can only have access to the last 4 hours of video history,
with no ability to download the video clips, and get general sound and motion alerts.

4. How to activate Petcube Care

To start using Petcube Care, you need to have a Petcube camera and a Petcube Care
subscription. New Petcube camera owners receive a free 14-day trial with 3 days
of video history and access to smart alerts that offer audio recognition of barking
and meowing, and the ability to tell the difference between pets and people.

To subscribe:

1. Go to petcube.com

2. Sign in with your Petcube account or go to the Petcube Care product page
and select the most suitable subscription option for you. You will also be able
to subscribe from the ‘Home’ page in the Petcube app on both iOS and Android
devices.

If you are not a Petcube camera owner yet but wish to buy one, you will also be able
to subscribe to Petcube Care when you make your purchase.

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5. How to Turn Off Petcube Care Video History

Petcube Care’s video history feature is turned on by default.

To deactivate it:

1. Open Petcube app

2. Go to the camera profile in Home menu if you use Android or tap the ‘Play’ icon
if you use iOS

3. Move the slider to ‘Sleep’ mode in the lower right corner of the Petcube camera
controls

In Sleep mode, Petcube Care is disabled. It will not detect and record events. Nothing
will be added to your video history timeline. You will still have access to recorded videos
if any were taken when Care was active and your subscription plan allows.

Use Awake mode, when you are not around and want Petcube Care to be active. You
will get noise & motion notifications. These moments will be stored on your timeline.

If you turned on Sleep mode, but later purchased a Petcube Care subscription, Awake
mode will be turned on automatically and your video timeline will begin to populate.

6. What is the Petcube Care free trial and how it works

A free 14-day Petcube Care trial of the Premium plan is included when you purchase
a Petcube camera. You can enroll in the trial after you have activated your Petcube
camera. We ask for a payment method to ensure you don’t have any interruption
in service after the trial ends. You will not be charged if you do not continue our service.

If you purchase a Petcube Care subscription at the same time as you buy a camera, your
subscription will start automatically when you activate the camera.

If you do not wish to use the free trial of Petcube Care, you can choose to skip it after
you have activated your Petcube camera.

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You can view your subscription settings at any time in the Petcube app. Go to ‘Home’
tab, select ‘Settings’ in the upper right corner and look for ‘Manage Subscription’ under
Care settings.

For more information, check out the Petcube Care subscription options on petcube.com

7. Petcube Care modes explained

There are two modes in Petcube Care: Awake and Sleep. To change between the
settings, open Petcube app, go to the camera profile in Home menu if you use Android
or tap the ‘Play’ icon if you use iOS, move the slider to ‘Sleep’ or ‘Awake’ mode.

– Use Awake mode when you are not around and want Petcube Care to be active. You

will get noise & motion notifications. These moments will be stored on your timeline.

– Sleep mode disables Petcube Care. It will not detect and record events. Nothing

will be added to your timeline.

Keep in mind that your Petcube camera needs to be online to record the videos.

If you wish Petcube Care to record videos but don’t wish to receive notifications
about recorded events, you can easily switch Petcube Care notifications in the camera
settings.

To do so:

1. Open Petcube app.

2. Go to the camera profile, tap the ‘Settings’ wheel in the upper right corner if you use
Android or tap the ‘Play’ icon if you use iOS.

3. Tap the ‘Settings’ in the upper right corner.

4. Select ‘Notifications’.

5. Disable ‘Care Video Recorded’ notifications.

If you don’t wish to use Petcube Care video recording service but would like to receive
motion and sound detection notifications, go to ‘Notifications’ settings again and turn

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‘Motion Detection’ and ‘Sound Detection’ options on.

8. How to view your video history in Petcube Care

It’s very easy to access your video history with Petcube Care! Launch the Petcube app
on your phone. Today’s videos will populate automatically on your home screen.
You can scroll down to get earlier videos.

Tap on the date to move back or forward in time.

Tap on the ‘...’ next to each video to get options to Delete, Share, or Save the video.

Remember, Petcube Care records videos to the timeline automatically by default. If you
would like to deactivate this feature, review these instructions in the article ‘How to Turn
Off Petcube Care Video History’.

If your Petcube Care is currently set to Sleep mode, you will need to change it to Awake

mode in order for videos to be recorded to your timeline.

To do this:

1. Open Petcube app

2. Go to the camera profile in Home menu if you use Android or tap the ‘Play’ icon
if you use iOS

3. Move the slider to ‘Awake’ mode

9. How to save a video recording to your phone’s internal storage

While you will be able to view video history for the past 4 hours (free subscription), 1, 3
or 10 days, depending on your subscription plan from the cloud via Petcube Care, you
will always be able to store video recordings to your phone’s internal storage. Just pick
the necessary video clip, press the three dots ‘…’ located on the left hand side
of the video and select ‘Save’.

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10. Video recording length

Currently, video recording length can be no longer than 30 secs. So, for instance,
if there’s a motion that lasts for 2 minutes 15 seconds, the app will cut it into 5 scenes.
However, in the free 4-hour history plan, video recording length is limited to 10 seconds.

11. How can I use Petcube Care on multiple Petcube devices

Separate Petcube Care subscriptions are required for each Petcube camera. With
multiple cameras, you can purchase additional subscriptions at a 50% discount to
receive 24/7 cloud video recording coverage. Without a subscription, each Petcube
camera includes a limited free 4-hour video history snapshot.

To purchase additional subscriptions:

1. Go to petcube.com.

2. Sign in with your Petcube account or go to the Petcube Care product page
and select the most suitable subscription option for you.

You will also be able to upgrade your subscription for each additional camera from
the Petcube app by going to the ‘Home’ screen of the camera.

12. How to add or update your payment information for Petcube Care

If you need to add or update your payment information for Petcube Care service:

1. Log into your Petcube account at petcube.com by clicking on the Home icon
in the upper right corner.

2. Once logged in, go to ‘Billing’ tab to update your information.

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13. How do I cancel Petcube Care subscription

In order to cancel your Petcube Care subscription:

1. Open Petcube app.

2. Go to camera profile on which you wish to cancel the subscription.

3. Tap the ‘Settings’ wheel in the upper right corner.

4. Select Care Settings.

5. Click on the current subscription at the top.

6. Hit Cancel subscription at the very bottom of the page.

Alternatively, you can go to petcube.com, select the Home icon in the upper right
corner, go to Petcube Care tab, select your subscription and hit Cancel Subscription.

45

PETCUBE SMART ALERTS

7

1. What are Smart Alerts & How do they work?

Smart alerts bring AI-powered recognition technology to the pet space. Your Petcube
camera will be able to give you better intel on what’s happening at home when you’re
away, with audio detection of dog barks and cat meows, and visual detection of cats,
dogs and people. Get push notifications on your phone when something is detected and
setup automatic video recording so you can later replay what happened.

2. How well does it work?

Smart alerts improve the accuracy of your notifications, giving you less false positives.
The feature is powered by artificial intelligence algorithms that learn and improve over
time - this means that it will actually get smarter and smarter.

3. Can I use smart alerts?

Petcube launched smart alerts in November 2018 for subscribers to select Petcube Care
tiers. To find out if smart alerts are available for your subscription plan or to start a new
subscription, please view the Petcube Care page.

4. Can I choose which smart alerts I receive?

Yes! Smart alerts are triggered by four new types of events that your Petcube camera
can recognize:

• Dogs barking

• Cats meowing

• Pets in view of the camera

• People in view of the camera

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You’re in full control of which notifications you get - choose one or get them all -
it’s up to you.

5. How can I get smart alerts for my pets?

If you don’t have a Petcube camera yet:

1. Get a Petcube pet camera! :)

2. Download the Petcube App for your phone or tablet from the App Store or Google
Play Store.

3. Sign up for 10-day video history subscription to Petcube Care.

4. Enable Smart Alerts in the Petcube App under Camera Notifications.

If you already have a Petcube camera, but don’t have Petcube Care:

1. Sign up for a 1, 3 or 10-day video history subscription to Petcube Care.

2. Enable Smart Alerts in the Petcube App under Camera Notifications.

If you have a Petcube camera and Petcube Care:

1. Easy! Enable Smart Alerts in the Petcube App under Camera Notifications.

47

TROUBLESHOOTING

8

1. LED light doesn’t light up

If the LED light on your Petcube camera is off while the camera is plugged into
the power source, try unplugging it and plugging it back in. Make sure that you are
using the original power adapter that came with your Petcube and that the power cord
is undamaged. If you no longer have the original power adapter, make sure to only use
the ones that provide 5V/2A power.

2. Petcube blinks yellow and doesn’t turn blinking green

When you plug in your Petcube before
starting the registration process,
it should glow solid green for a minute.
Wait up to 1 minute until it starts
blinking green. In case the light
on the device doesn’t start blinking
green and remains blinking yellow,
try to reset your Petcube following
the steps below:

1. Find a small hole on the bottom
of your Petcube Play, insert the reset
pin into it (fig 8.2.1), hold it down
for 8 seconds until the Petcube plays
a sound and release it

Fig. 8.2.1

2. Wait until the camera boots
up again and starts blinking green
within 1 minute

3. Open Petcube app, go to the ‘Home’
tab, select ‘connect your device’,
pick your Petcube from the list
of options and follow the steps
on the screen

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3. LED light is stuck on solid green color and doesn’t turn blinking green

When you plug in your Petcube before starting the registration process, it should glow
solid green for a minute (although it may look light green). Wait up to 1 minute until
it starts blinking green. In case the light on the device doesn’t start blinking and remains
a solid color, follow the steps below:

1. Power up your Petcube device and wait at least 2 minutes for the camera to boot.
Keep in mind that the light on the camera may not start blinking.

2. Find a reset pin that came with your device, find a small hole on the bottom of your
Petcube Play, insert the reset pin into it, hold it down for 3 seconds and release it
even though the light on the device won’t change its status (it will not start blinking
or change the color).

3. Follow the setup steps in the Petcube app and see if it works

If you are using an Android device and you get a screen saying ‘Almost done’, you will
need to follow the steps again, meaning, you will need to hold down the Start button
on the back for 3 seconds again and the light on the camera may still remain a solid
color.

4. Incorrect Wi-Fi password

If Petcube app is showing the ‘Incorrect
Wi-Fi password’ error message after
the setup, here are a few possible
reasons behind that:

1. Case sensitivity: check the entered
password for uppercase or
lowercase characters. Keep in mind
that ‘Password’ and ‘password’
would be two different passwords
because the “P” is uppercase
in the first example and lowercase

Fig. 8.4.1 Fig. 8.4.2

in the second example.

2. Password length: check the entered

49

password length and keep in mind
that normally the password length
is 8+ characters long

3. Keyboard language: check
the onscreen keyboard language
and make sure you enter password
in the correct keyboard layout

To reset the Wi-Fi password:

1. Open the Petcube app

2. Go to the camera profile, tap
the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS
(fig 8.4.1)

Fig. 8.4.3 Fig. 8.4.4

3. Tap the ‘Settings’ wheel in the upper
right corner (fig 8.4.2)

4. Select ‘General’ (fig 8.4.3)

5. Tap ‘Change Wi-Fi’ (fig 8.4.4)

6. Power up your Petcube,
wait 1 minute until it starts up.

7. Find a reset pin that came with your
Petcube, find a small hole
on the bottom of the device, insert
the reset pin into it, hold it down for
3 seconds until the light changes to
pulsing green and follow the steps
on your screen.

50

5. The LED is pulsing yellow and doesn’t turn white after setup

This problem may occur if you have entered an incorrect password for your home
Wi-Fi network during registration. To change it:

1. Open the Petcube app

2. Go to the camera profile

3. Tap the ‘Settings’ wheel in the upper right corner

4. Choose ‘Wi-Fi’

5. Power up your Petcube Play, wait 1 minute until it starts up, find a reset pin that came
with your Petcube, find a small hole on the bottom of your Petcube Play, insert the
reset pin into it, hold it down for 3 seconds until the light changes to pulsing green
and follow the steps on your screen

If that doesn’t help, below are a few other possible reasons this could be happening:

1. Your Petcube requires a manual firmware update. Please contact Petcube Customer
Care Team for assistance at petcube.com/support/

2. You are using either a FIOS or Xfinity router or your router might be set up to
transmit in WEP encryption mode, which is not supported by Petcube due to security
reasons. Petcube works with newer WPA/WPA2 encryption technology that aims
to provide stronger wireless data encryption than WEP. We recommend changing
security encryption to WPA/WPA2, which won’t require you to reconnect the devices
back to the network or change your password. To access your router settings, you
may either call your ISP or look at the bottom of your router, it usually has the login
and password for the router settings, or contact Petcube Customer Care Team for
assistance.

3. Your router may have some security settings such as a firewall or MAC address
filtering that don’t allow Petcube to connect to the Internet. Call your ISP
or Petcube Customer Care Team for assistance.

4. You have a WPS pin on your router, which works like a secondary Wi-Fi password
that is not supported by Petcube due to security reasons as it is considered to be
a vulnerability on the network. You may call your ISP or Petcube Customer Care team
to resolve this

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6. Petcube can’t register on your Wi-Fi network

You may see this message when there Petcube cannot receive the IP address
automatically using DHCP. Normally, the router should assign the IP address to your
Petcube automatically but if this didn’t happen, you can enter your router settings
and assign the IP address to your Petcube manually. You can also contact your ISP
or Petcube Customer Care team for help.

7. Petcube can’t establish the cloud connection / No Internet connection

If you get this error message, firstly, make sure you have Internet access on your
Wi-Fi by trying to open a few websites on a few devices. If you have Internet access but
Petcube still can’t be connected, try to reset the device by following these easy steps:

1. First, if you have previously set up your Petcube, open the Petcube app,
go to ‘Home’ tab, then select ‘Settings’ and choose ‘Disconnect Camera’.

2. Power up your Petcube, wait 1 minute until it starts up, find a reset pin that came with
your device, find a small hole at the bottom of your Petcube Play, insert
the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound
and release it.

3. Wait until your Petcube boots up again and starts blinking green.

Open Petcube app, go to the ‘Home’ tab, select ‘Connect your device’, select your
Petcube from the list of options and follow the steps on the screen.

If you have a firewall on your Wi-Fi network or you have a block on some ports, below
is the list of ports that need to be open for Petcube:

1. 67.228.165.226:3335/tcp

2. 67.228.165.226:16384-32384/udp

3. cube_ext_ip:7000-7100/udp (optionally, NAT)

4. 52.0.95.32:443/tcp

5. 34.195.161.50:443/tcp

52

8. The LED is pulsing orange and doesn’t turn white after setup

Flashing orange LED light normally means that the device was connected to your
Wi-Fi router but the router doesn’t allow the Petcube to connect to the Internet.
This can be because of certain security settings on your router, such as firewall or
MAC address filtering. Contact your ISP or Petcube Customer Care Team for assistance.

9. Petcube cannot be found by setup

In case you are having a problem setting up your Petcube via Bluetooth, there’s an
alternative setup approach we suggest to try. Follow the steps below to set up your
device via Wi-Fi access point:

Power your Petcube off and back on and start the setup process over again. Keep
in mind that when you first power on your Petcube camera it glows solid yellow
for up to a minute (although it may look light green) so wait 1 minute until it starts
blinking green. If it doesn’t start blinking, find a reset pin that came with your Petcube,
find a small hole on the bottom of your Petcube Play, insert the reset pin into
it and hold it down for 3 seconds until it changes to green.

If you’re using an iOS device:

1. Open Petcube application

2. Go to ‘Home’ tab and select ‘Connect your device’

3. Select Petcube Camera in the list of options instead of Petcube Play 2

4. Follow the steps on the screen

5. On step 3, open ‘Settings’ on your phone, go to ‘Wi-Fi settings’, connect to Petcube
Play 2 Wi-Fi and return to the Petcube app

6. Wait for the app to exchange data with the Petcube and scan for available
Wi-Fi networks

7. Select your home Wi-Fi network from the list, put in your network password
and hit ‘Join’

If you don’t see your home network in the list or if you’re using a hidden network,

53

connect to your home Wi-Fi by entering the name of your network and password
manually and then hit ‘Join’ (keep in mind that it is case sensitive).

Once the LED light on your Petcube camera changes to solid white, you are ready
to play with your Petcube.

If you’re using an Android device:

1. Open ‘Settings’ on your phone and temporarily disable cellular data (mobile data)
so that you are only using Wi-Fi during setup

2. Open Petcube application

3. Go to ‘Home’ tab and select ‘Connect your device’

4. Tap and hold down your finger on the Petcube Play icon on the next step for about
10-15 seconds until it takes you to the next step (make sure you don’t move your
finger while you’re holding it down)

5. Now, slide left to step 2 in the Petcube app and make sure the light on the camera
blinking green

6. Slide left again to step 3 in the Petcube app and press ‘Connect to Petcube network’

7. Wait for the app to exchange data with the Petcube Camera and scan for available
Wi-Fi networks

8. Select your home Wi-Fi network from the list, put in your network password
and hit ‘Join’

If you don’t see your home network on the list or if you’re using a hidden network,
connect to your home Wi-Fi by pressing ‘Connect manually’, then enter your network
name and password and hit ‘Join’ (keep in mind that it is case sensitive).

Once the LED light on your Petcube camera changes to solid white, you are ready
to play with your Petcube.

54

10. Oh bummer setup error

If during the setup you’re getting an ‘Oh Bummer’ error message, turn your Petcube off
and back on, wait up to 1 minute until it boots up and starts blinking and start the setup
process over again.

11. I don’t see my home Wi-Fi network

This may happen if you’re using a hidden Wi-Fi network. If you have a hidden network,
you will be prompted to enter your network SSID and password manually.
If your Wi-Fi network isn’t hidden but it still doesn’t show up in the list of options, turn
your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking
and start the setup process over again.

12. No Wi-Fi network shows up during setup

If you have an empty list of available Wi-Fi networks in the Petcube app when you need
to select your home Wi-Fi network, turn your Petcube off and back on, wait up
to 1 minute until it boots up and starts blinking and start the setup process
over again. If the problem persists, contact Petcube Customer Care Team
to determine if your Petcube needs to be updated.

13. Laser is not precise or accurate

Since the initial position of the laser may be changed during transportation, this may
affect the laser accuracy.
We recommend using laser calibration in the Petcube app to get the best
out of the laser game.

55

To calibrate the laser:

1. Open the Petcube app

2. Go to the camera profile

3. Tap the ‘Settings’ wheel
in the upper right corner

4. Look for ‘Calibration’ and then follow
the steps on the screen (fig 8.13.1)

Keep in mind that if you wish
to place your Petcube in a different
location after you calibrated the laser,
you will need to follow the calibration
process again.

14. No sound comes out of my Petcube

For the two-way audio to work, Petcube requires access to the microphone on your
mobile device. To grant access to it, open the ‘Settings’ menu on your phone, then
go to ‘Privacy’ and then ‘Microphone,’ and make sure you have allowed the Petcube app
to use your phone’s mic.

15. Poor video quality or poor network conditions

Like with most video streaming services and products, video quality is often affected

Fig. 8.13.1

by router performance and/or your Internet connection. This can be improved if you
place Petcube closer to your home Wi-Fi router or by arranging it so there aren’t any
obstacles between it and your router (i.e. walls, floors, etc.).

Petcube also requires at least a 1 Mbps Internet connection upload and download speed
(2 Mbps is recommended). If your Internet connection speed is less than 1 Mbps, we
recommend upgrading for the best experience and highest video quality. To check

56

your Internet speed, we recommend performing a free online speed test. If you are not
getting the full speed you subscribed for, contact your Internet Service Provider.

16. I can’t connect to my Petcube / Petcube is offline in the app

If you cannot connect to your Petcube from your mobile phone, try the following:

- Make sure that the LED light on the front of your Petcube is steady white. If the LED

light on the front of your Petcube isn’t steady white, see ‘LED light notifications’ to
determine the issue.

In most cases rebooting the Petcube by unplugging and plugging it back in should
help but if you’re facing this issue too often, below are a few ideas why it could be
happening.

1. Your Petcube needs a firmware update. To get the most recent firmware update,
contact our support team at [email protected]

2. Sometimes the issue may be caused by restrictions of the Wi-Fi network your phone
is connected to, especially if it’s a public or office Wi-Fi. Try to temporarily disable
Wi-Fi on your phone and connect to your Petcube while using mobile data or or
try connecting to other Public Petcube cameras in the feed to make sure it’s not a
network restriction issue.

3. This issue may occur if you’re using a non-original or a less powerful A/C adapter.
Please make sure to use only 5V/2A power adapters.

4. You are using a mesh network or your 5Ghz and 2.4Ghz channels have the same
SSID. It has been observed on multiple occasions that sometimes Petcube cannot
maintain a reliable connection on a mesh network or different network channels
(5Ghz and 2.4Ghz) with the same network name (SSID). It is recommended
to change any of the two channels names to avoid connection issues.

5. It’s possible that Petcube doesn’t have strong Wi-Fi connection.

6. Keep in mind that some connection issues may be caused by poor Wi-Fi signal,
which can depend on the router range, distance to the router and obstacles between
Petcube and router, such as walls or radio frequency interferences. Here are a few

57

examples how electronic appliances or bearing walls can impact your Wi-Fi signal.

Example 1 shows no electronic or radio devices and no bearing walls between two

rooms so the signal in the other room is very good.

Fig. 8.17.1

Example 2 shows a bearing wall between two rooms which causes poor Wi-Fi signal

in the other room.

Fig. 8.17.2

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Example 3 shows interference caused by radio (phone) or electronic appliances (TV).

Poor Wi-Fi signal can be also impacted by microwaves, refrigerators, cordless phones,
baby monitors etc.

Fig. 8.17.3

17. Petcube is Disconnected in the app

If your Petcube camera status shows as ‘Disconnected’ in the Petcube app, it usually
means that your phone is not connected to the Internet at the moment or the network
you are connected to has certain restrictions. Try to switch to any other Wi-Fi network
or connect to your camera using cellular data (LTE, 3G).

18. Petcube goes offline / turns off

This issue may occur if you’re using a non-original or a less powerful A/C adapter. Please
make sure to use only 5V / 2A power adapters.

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19. Petcube Play factory reset instructions

If you have a problem with your Petcube and need to reset it, follow these easy steps.

First, if you have previously set up your Petcube:

1. Open the Petcube app

2. Go to ‘Home’ tab

3. Tap the ‘Settings’ wheel in the upper right corner

4. Choose ‘Disconnect Camera’

5. Power up your Petcube Play, wait 1 minute until it starts up

6. Find a small hole on the bottom of your Petcube Play, insert the reset pin into it,
hold it down for 8 seconds until the Petcube plays a sound and release it

7. Wait until the camera boots up and starts blinking green

8. Open Petcube app

9. Go to the ‘Home’ tab

10. Select ‘Connect your device’

11. Pick your Petcube from the list of options and follow the steps on the screen

20. How to perform a manual firmware update on your Petcube

In order to perform the manual update of your Petcube, please reach out to Petcube
Customer Care Team at petcube.com/support/

21. Stuck on software update screen

If your Petcube is stuck on the software update screen for more than 4 hours and
doesn’t switch to white LED mode (online) it may indicate that the device needs to be
updated manually. In this case, contact Petcube Customer Care Team noting the LED
color on the Petcube and your username in the Petcube application.

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22. How to find Petcube’s MAC address

If your router uses MAC filtering, you need to temporarily disable it to find the MAC
address of your own Petcube. This can be viewed in the list of connected devices
in your router settings. Once you have its MAC address, you can safely add your Petcube
as an exception and turn filtering back on.

You can also contact Petcube Customer Care Team to get help finding the MAC address
of your Petcube by performing a camera test.

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LED LIGHT NOTIFICATIONS

9

The LED light on the front of your Petcube tells you about its status.

Fig. 9.1

Steady Green

If you just powered your Petcube up, it
will show this color while it boots up for
up to 30 seconds. If it’s steady yellow
during the setup, it usually takes up
to a minute to complete
the registration.

Fig. 9.2

Pulsing Green

Setup mode

Fig. 9.3

Steady White

Online, standby mode.

Fig. 9.4

Pulsing White

Petcube Care™ is active, saving
video to your timeline

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Fig. 9.5 Fig. 9.6

Steady Blue

Play mode. Be aware, mind your
privacy! Petcube Camera is streaming
live video at the moment.

Pulsing Yellow

Your Petcube cannot connect to your
Wi-Fi network because of an incorrect
password.

To change your Wi-Fi password:

1. Open the Petcube app

2. Go to the camera profile

3. Tap the ‘Settings’ wheel in the upper
right corner if you use Android
or tap the ‘Play’ icon if you use iOS.

4. Tap the ‘Settings’ wheel in the upper
right corner

5. Select ‘General’

6. Tap ‘Change Wi-Fi’ and follow
the steps on the screen

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Fig. 9.7 Fig. 9.8

Pulsing Orange

Your Petcube is connected to
a wireless access point but cannot
connect to the Internet because of
the security settings on your network.
Please make sure your router is not
blocking the Petcube with a firewall,
MAC address filtering or other security
settings.

Fast Pulsing Orange

Your Petcube is downloading the most
current software update, which usually
takes about 5 minutes.

Fig. 9.9 Fig. 9.10

Fast Pulsing Green

Your Petcube is downloading the most
current software update, which usually
takes about 5 minutes.

Steady Red

Alexa mic on your Petcube is muted.

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