PFA TROUBLE SHOOTING GUIDE
www.perfectfry.com | 42 Allen Martin Drive, Essex Junction, VT 05452
Error Code
ERROR
PLEASE CHECK/CHANGE
DRAWER MOTOR
ERROR
PLEASE CHECK/CHANGE
BASKET MOTOR
ERROR
PLEASE CHECK/CHANGE
FILTER PLACEMENT
Error Reference Correction Video
The drawer is blocked from returning to
the correct position.
The basket is not secured properly to
the motor.
The drawer should return to be flush
against the drawer assembly.
The basket should be secured parallel
to the oil vat.
PLEASE CHECK/CHANGE
ERROR
HEATER BOX
Air filter cage is not secured properly.
The heating
element is
not properly
connected to
the machine.
Latch should be locked down.
The heating
element should
be parallel
to bottom of
machine.
1. Make sure oil level is between the hot
PLEASE CHECK/CHANGE
ERROR
SECONDARY OVERTEMP.
This error code comes up when either the
oil level is too low, the oil is overheated,
or the connection between the heating
and cold lines at rear of vat.
2. Press and keys together and
release to reset.
3. Allow fryer to cool and clean male and
female ends of connections.
element and the machine is dirty.
FOR ADDITIONAL ASSISTANCE PLEASE CALL THE PERFECT FRY TECHNICAL SERVICE HOTLINE AT 802-658-6600 OPTION 4
83592 Rev A (1/2020)
PFA TROUBLE SHOOTING GUIDE
www.perfectfry.com | 42 Allen Martin Drive, Essex Junction, VT 05452
Problem Probable Cause Probable Solution
1) Plug in fryer
Won’t turn ON when you
press the key
1) Not plugged in
2) Circuit breaker or fuse
3) Wiring
2) Check circuit breaker or replace fuse
3) Make sure PERFECT FRY unit is
plugged in according to its electrical
specifications (see page 5 of manual)
ON but will not heat
Motors will not move
drawer or basket.
Outer surface is unusually
hot
Cooking oil spills into spill
tray, excessively
Food floats out of basket 1) Too much cooking oil in vat.
Excessive smoking
1) Connector on heater module
2) Electronics box module
1) Basket not installed properly
2) Front panel/drawer not
installed properly
3) Basket motor not working
4) Drawer motor not working
1) Dirty grease filter
2) Air filter cartridge plugged
3) Fans not operating
1) Too much oil in vat
2) Too much ice or water in food
3) Too much food in basket
4) Oil has reached end of its life
5) Drain valve is open
1) Oil has “broken down”
2) Moisture
1) Replace heater module
2) Replace electronics box module
1) Make sure that the basket is installed
properly (see page 13 of manual)
2) Check wiring
3) Replace motor
1) Remove and clean grease filter
2) Replace air filter cartridge
3) Check rear of fryer for air flow
1) Remove some oil (when oil is cold it
should not be above cold oil line inside vat)
2) Cook only frozen foods recommended
for use in deep fryers; remove excess
ice from food before placing food in basket
3) Do not fill food above top of basket
4) Change oil
5) Close valve
1) Remove some oil; do not fill above cold
oil line.
1) Replace the cooking oil
2) Too much moisture or ice crystals
Excessive foaming
Food does not come out
Food does not go in
1) Soap residue
2) Oil has “broken down”
1) Too much food was inserted
using a dual load or manual drawer
2) The basket was not installed
or installed correctly
3) Large volume of heavily
battered product was cooked
1) Too much food was inserted
2) Front panel is not closed properly
3) Drawer shovel was not
installed correctly
1) Rinse parts with vinegar solution
2) Replace the cooking oil
1) Only enter the amount of food that totals
one drawer full per cook cycle
2) Make sure that the basket is installed
properly (see page 13 of manual)
3) Try adjusting FTS value to 5 (see page 36 of
manual)
1) Do not overfill the drawer
2) Close front panel fully and latch closed
3) Install drawer shovel properly (see page
16 of manual)
FOR ADDITIONAL ASSISTANCE PLEASE CALL THE PERFECT FRY TECHNICAL SERVICE HOTLINE AT 802-658-6600 OPTION 4
83592 Rev A (1/2020)
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