(
IJATA
J
CORPORATION
IMPORTANT NOTICES
All
material in this manual is copyrighted
by
PERCOM DATA COMPANY,
INC.
No portion of it may be copied or reproduced in any manner without
the
written permission of PERCOM DATA COMPANY, INC.
Although the information contained
in
this publication has been thorough-
ly checked for accuracy and reliability,
PERCOM DATA COMPANY, INC.
shall
have
no
liability or responsibility to a customer or any other person
or entity with respect to any liability, loss or damage caused or
alleged to
be caused directly or indirectly by products or programs sold by
PERCOM DATA COMPANY, INC., including but not limited to any interruption of service, loss of business or anticipatory profits or consequential
damages resulting from the use or operation of such products or
programs. Furthermore, PERCOM DATA COMPANY, INC. does not represent the described equipment or programs as suitable for any purpose
and does not assume any liability arising out of the application or use of
any
circuit or program described herein.
PEinCOM DATA COMPANY, INC. reserves the right to make changes to
amy
prodl!Jcts
or specifications described herein without notice.
Manual
Number
050-1290-001
PERCOMDATA
AT
-88
DISK DRIVES
FOR THE
ATARI
COMPUTER
Percom
Data
Company
Inc.
11220
Pagemill
Road
Texas
75243
STATEMENT
OF
LIMITED
WARRANTY
For
a
period
of
90
days
from
the
date
of
delivery,
PERCOM
DATA
CO.,
INC.
warrants
to
the
original
purchaser
that
the
computing
equipment
described
herein
shall
be
free
from
defects
in
material
and
workmanship
under
normal
use
and
service.
During
this
period,
if
a
defect
should
occur,
the
equipment
must
be
returned
to
the
PERCOM
DATA
CO
.
Service
Facility
at
the
address
on
page
i,
the
full
title
page.
The
purchaser
must
prepay
all
shipping
and
insurance
charges,
and
supp
l y
proof
of
purchase
from
PERCOM
DATA
DATA
CO.
or
an
authorized
PERCOM
DATA
dealer
or
distributor.
Purchaser
0
s
sole
and
exclusive
remedy
in
the
event
of
defect
is
expressly
limited
to
the
correction
of
the
defect
by
adjustment,
repair
or
replacement
at
PERCOM
DATA0s
election
and
sole
expense
,
except
there
shall
be
no
obligation
to
replace
or
repair
items
which
by
their
nature
are
e x
pendable.
This
warranty
is
voided
if
the
unit
has
been
subjected
to
improper
or
abnormal
use,
or
if
the
unit
is
altered
or
modified.
No
representation
or
other
affirmation
of
fact,
including,
but
not
limited
to,
statements
regarding
capacity,
suitability
for
use,
or
performance
of
the
equipment,
shall
be
deemed
to
be
a
warranty
or
representation
by
PERCOM
DATA
CO.,
INC.,
for
any
purpose,
nor
give
rise
to
any
liability
or
obligation
of
PERCOM
DATA
CO.,
INC.
whatsoever.
EXCEPT
AS
SPECIFICALLY
PROVIDED
IN
THIS
AGREEMENT , - THERE ARE
NO
OTHER
WARRANTIES,
EXPRESSED
OR
IMPLIED
INCLUDING,
BUT
NOT
LIMITED
TO, ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY
OR
FITNESS
FOR A
PARTICULAR
PURPOSE
AND
IN
NO
EVENT SHALL
PERCOM
DATA
CO.,
INC., BE
LIABLE
FOR LOSS
OF
PROFITS
OR
BENEFITS,
INDIRECT,
SPECIAL,
CONSEQUENTIAL
OR
OTHER
SIMILAR
DAMAGES
ARISING
OUT
OF
ANY
BREACH
OF
THIS
WARRANTY
OR
OTHERWISE.
COPYRIGHT
1982
PERCOM
DATA
CORPORATION
ALL
RIGHTS
RESERVED
For
the
name
and
location
of
Percom
Data
Retailers
call
toll-free
1-800-527-1222
(outside
of
Texas)
or
(214)
340-7081
(within
Texas).
AT-88
is
a
trademark
of
Percom
Data
Corporation.
OS/A+
is
a
trademark
of
Optimized
Systems
Software,
Inc.
Atari,
Atari
800,
Atari
400, Atari
810,
and
Atari
DOS
2.0S
are
trademarks
ii
RADIO FREQUENCY
INTERFERENCE
PROTECTION
This
equipment
generates
and
uses
radio
frequency
energy.
If
not
installed
and
used
properly,
that
is,
in
strict
accordance
with
Percom
Data
installation
and
operation
instructions,
it
may
cause
interference
to
radio
and
television
reception.
There
is
no
guarantee,
however,
that
interference
will
not
occur
in
a
particular
installation.
If
this
equipment
does
cause
interference
to
radio
or
television
reception
which
can
be
determined
by
turning
the
equipment
off
and
on
- - we
encourage
you
to
try
to
correct
the
interference
by
one
or
more
of
the
following
measures:
*
*
*
*
reorient
the
receiving
antenna
relocate
the
computer
with
respect
to
the
receiver
move
the
computer
away
from
the
receiver
plug
the
computer
into
a
different
outlet
so
that
the
computer
and
receiver
are
on
different
branch
circuits
If
necessary,
consult
the
dealer
or
an
experienced
radio/television
technician
for
additional
suggestions.
The
user
may
find
the
following
booklet
prepared
by
the
Federal
Communications
Commission
helpful:
"How
to
Identify
and
Resolve
Radio-TV
Interference
Problems".
This
booklet
is
available
from
the
United
States
Government
Printing
Office,
Washington,
DC
20402,
Stock
No.
004-000-0035-4.
iii
CHAPTER ONE - INTRODUCTION
1-1
AT-88
Disk
Drives
1 - 2
Specifications
1 - 2
Accessories
1 - 3
System
Requirements
1-3
Unpacking
1 - 3 A
Final
Word
CHAPTER TWO - CONFIGURATIONS
2 - 1
System
A
2-2
System
B
2-3
System
c
2-4
System
D
2 - 5
System
E
2-6
System
F
2-7
System
G
2-8
Syst
e m
H
2 - 9
System
I
2 -
10
System
J
2 -
11
System
K
2 -
12
System
L
CHAPTER
THREE-
SETTING UP
3-1
Build
System
A
3 - 3
Build
System
B
or
System
c
3-6
Build
System
D
or
System
E
3 -
10
Build
System
F
or
System
G
3 -
15
Build
System
H
3-18
Build
system
I
or
System
J
3-22
Build
System
K
or
System
L
CHAPTER
FO
UR - CHECKOUT
4 - 1
Is
The
Syste
m
Cabled?
4-
1
Get
Familiar
with
the
Diskettes
4-2
What
Happens
During
the
Checkout?
4 - 2
The Checkout
4 - 2
Check
Out
the
Controller
Drive
4-4
You
Are
Fi
nished
If
• • .
4- 4
Check
Out
the
Add
- On
Drives
APPENDIX
A-1
Nothing
Happened
INTRODUCTION
CHAPTER
ONE
1-1
AT-88
Disk
Drives
1-2
Specifications
1-2
Accessories
1-3
System
Requirements
1-3
Unpacking
1-3
A
Final
Word
Chapter
One
introduces you to
Percont
Data
Disk Drives.
AT
-88 Disk Drives
Congratulations
on
your
purchase
of
a
Percom
Data
mini-disk
driv
e
for
your
Atari
computer.
In
addition
to
being
the
highest
quality
floppy
disk
drives
available,
your
Percom
Data
diskette
drives
include
added
features
not
found
in
the
diskette
drives
of
other
manufacturers:
•
You
can
connect
your
Percom
Data
Controller
Drive
directly
to
your
computer.
•
Your
Percom
Data
Controller
Drive
includes
a
versatile
four-drive
controller;
this
means
you
can
connect
as
many
as
three
additional
low-cost
Percom
Data
Add-On
Drives.
•
Your
Percom
Data
Drives
operate
in
Single-Density
and
can
use
one
of
two
operating
systems:
the
included
OS/A+
2.00
or
the
Atari
DOS
2.0S.
1-1
Specifications
Media
T ypical Media Life
Storage Capacity (Formatted):
Single Density
Track Density
Head Seek Time (trac k to track)
Data Transfer Rate
Start
I Stop Time
Operating Temperature
Opera ting Relative Humidity
Head Life (normal use )
Input Po
wer
- Controller Drive
Domes tic Models
Foreign Models
Input
Power
- Add-O n Drive
Domestic Models
Foreign Models
Accessories
51/4-inch di sk ette
3 million passes / track
88,0
00 bytes I side
48 tracks
I inch
20 milliseconds
19,200
bits I second
I second (max )
20% to 80% (non-condensing)
20,000
hours
105-125 V , 1.0 A (max), 50-
60Hz
210-250 V,
0.5
A (max) , 50-
60Hz
105 - 125 V ,
0.5
A (max),
50-60Hz
2 10-250 V,
0.25
A (max) ,
50-60Hz
Percom
Data
manufactures
a
Data/Clock
separator
circuit;
the
SEPARATOR
plugs
into
an
Atari
810
Disk
Drive
and
virtually
eliminates
problems
associated
with
reading
diskettes
on
the
810
drive.
A
three-dri
ve
interconne
c ting
cable
for
AT-88
Add-On
Driv
es
is
also
available
fro
m
Percom
Data.
For
more
information
about
Percom
Data
products
for
your
Atari
computer
visit
or
telephone
1-800-527-1222
(outside
of
Texas)
or
(214)
340-7081
(within
Texas)
for
an
authorized
Percom
Data
retailer.
l-2
System Requirements
To
use
Percom
Data
AT-88
drives
with
your
Atari
computer,
you
will
need
as
a
minimum
the
following:
• An
Atari
800
or
an
Atari
400
comput
e r
with
34
Kbytes
of
RAM
and
compatible
video
display
system.
•
Operating
system
OS/A+
2.00
or
Atari
DOS
2.0S
and
the
appropriate
manual.
• An
interconnecting
cable
if
mor
e t
han
one
add-on
drive
is
used.
• Two
blank
diskettes.
Unpacking
As
you
unpack
your
Percom
Data
AT-88
Controller
Drive,
verify
that
the
following
it
ems
are
included:
• An
AT-88
Controller
Drive
(one
drive
in
cabinet),
an
AT-88
Controller
Drive
with
one
AT-88
Add-On
Drive
(two
drives
in
cabinet),
or
an
AT-88
Add-On
Drive
(one
drive
in
cabinet).
• A
Data
Cable
for
connecti
ng
the
Controller
Drive
to
your
computer
or
810
Disk
Drive,
or
a
flat
cable
to
connect
your
Add-On
Drive
to
the
Controller
Drive.
A
cross
section
of
a
data
cable
resembles
a
circular
shape.
A
flat
cable
consists
of
insulated
conductors
that
lie
side
by
side;
therefore,
the
cable
looks
flat.
• A
Percom
Data
AT-88
Disk
Drive
owner's
manual
(this
Users
Manual).
•
Operating
system
OS/A+
2.00
and
an
OS/A+
Manual.
Your
Percom
Data
AT-88
add-on
drives
(if
purchased)
are
shipped
assembled,
and
include
the
drive
mechanism
and
power
supply
in
an
enclosure.
1-3
A Final
VVord
Please
be
sure
your
computer
is
operating
properly
before
attempting
to
expand
it
with
a
disk
drive
system
or
other
peripheral
devices.
Adding
new
devices
to
a
with
a
problem
may
furth
er
complicate
the
problem
and
make
troubleshooting
more
difficult.
Every
has
been
made to
ensure
that
this
manual
accurately
documents
your
Percom
Data
AT-88
disk
drives.
We
will,
however,
be
continuously
improving
and
updating
both
software
and
hardware,
and
therefor
e
Percoill
Data
Company,
Inc.,
cannot
absolutely
guarantee
the
accuracy
of
this
publication
CONFIGURATIONS
CHAPTER TWO
2-l
System
A
2-2
System
B
2-3
System
c
2-4
System
D
2
-5
System
E
2-6
System
F
2-7
System
G
2-8
System
H
2-9
System
I
2-10
System
J
2-11
System
K
2-12
System
L
Chapter
Two illustrates twelve
possible drive systent
configurations:
Systent A
through
Systent
L.
Decide which systent you have
and
then
go
to
the
appropriate
page
in
Chapter
Three.
System A
If
you
have
a
computer
and
one
Percom
Data
Controller
Drive,
you
have
System
A
(one
drive).
Computer
Please
go
to
page
3-1.
CD
0
:a
0
Percom
Data
Controller
Drive
2
-1
System B
If
you
have
a
computer
and
one
Percom
Data
Dual
Drive
Unit
that
contains
a
Controller
Drive
and
an
Add-On
Drive,
you
have
System
B
(two
drives).
Computer
Please
go
to
page
3-3.
2-2
0 0
Percom
Data
Dual
Drive
System C
If
you
have
a
computer,
one
Percom
Data
Controller
Drive,
and
one
Percom
Data
Add-On
Drive,
you
have
System
C
(two
drives).
(
D
(
)
0
0
0
0
Computer
Per
com
Data
Per
com
Data
Controller
Drive
Add-On
Drive
Please
go
to
page
3-3.
2 - 3
System D
If
you
have
a
computer,
one
Percom
Data
Dual
Drive
Unit
that
contains
a
Controller
Drive
and
an
Add-On
Drive,
and
one
Data
Add-On
Drive,
you
have
System
D
(three
drives).
Computer
Please
go
to
page
3-6.
·
2-4
0
0
Percom
Data
Dual
Drive
0
Percom
Data
Add-On
Drive
System E
If
you
have
a
computer,
·
one
Peicom
Data
Controller
Drive,
and
two
Percom
Data
Add-On
Drives,
you
have
System
E
(three
drives).
Computer
Please
go
to
page
3-6.
0
0
Percom
Data
Controller
Drive
0
Percom
Data
Add-On
Drives
0
2-5
System F
lf
you
have
a
computer,
one
Percom
Data
Dual
Drive
Unit
that
contains
a
Controller
Drive
and
an
Add-On
Drive,
and
two
Percom
Add-On
Drives,
you
have
System
F
(four
drives).
Computer
Please
go
to
page
3-10.
0
0
Percom
Data
Dual Drive
0
0
Percom
Data
Add-On
Drives
System G
If
you
have
a
computer,
one
Percom
Data
Controller
Drive,
and
three
Percom
Data
Add-On
Drives,
you
have
System
G
(four
drives).
Computer
Please
go
to
page
3-10.
()
0
0
Percom
Data
Controller
Drive
0 0
Percom
Data
Add-On
Drives
0
2-7
System H
If
you
have
a
computer,
one
Percom
Data
Controller
Drive,
and
one
Atari
810
Drive,
you
have
System
H
(two
drives).
Computer
Please
go
to
page
3-15.
2-8
CD
0
Percom
Data
Controller
Drive
Atari
810
Drive
System I
If
you
have
a
computer,
one
Percom
Data
Dual
Drive
Unit
that
contains
a
Controller
Drive
and
an
Add-On
Drive,
and
one
Atari
810
Drive,
you
have
System
I
(three
drives).
Computer
Please
go
to
page
3-18.
0
0
Percom
Data
Dual
Drive
Atari
810
Drive
2-9
System J
If
you
have
a
computer,
One
Percom
Data
Controller
Drive,
one
Percom
Data
Add-On
Drive,
and
one
Atari
810
Drive,
you
have
Sy?tem
J
(three
drives).
Computer
Please
go
to
page
3-18.
2-10
CD
01:>
0
Percom
Data
Controller
Drive
0
Percom
Data
Add
- On
Drive
Atari
810
Drive
System K
If
you
have
a
computer,
one
Percom
Data
Dual
Drive
Unit
that
contains
a
Controller
Drive
and
an
Add-On
Drive,
one
Percom
Data
Add-On
Drive,
and
one
Atari
810
Drive,
you
have
system
K
(four
drives).
Computer
Please
go
to
page
3-22.
0
0
Percom
Data
Dual
Drive
0
Percom
Data
Add-On
Drive
Atari
810
Drive
2-11
System L
If
you
have
a
computer,
one
Percom
Data
Controller
Drive,
two
Add-On
Drives,
and
one
Atari
810
Drive,
you
have
System
1
(four
drives).
Computer
Please
go
to
page
3-22.
2-12
()
0 0
0
Percom
Data
Controller
Drive
0 0
Percom
Data
Add-On
Drives
Atari
810
Drive
SETTING UP
CHAPTER THREE
3-1
Build
System
A
3-3
Build
System
B
or
System
c
3-6
Build
System
D
or
System
E
3-10
Build
System
F
or
System
G
3-15
Build
System
H
3-18
Build
System
I
or
System
J
3-22
Build
System
K
or
System
L
Chapter
Three
tells you how to
set
up
your
drive systetn.
Build System A
1 •
You
have
System
A.
(Refer
to
Chapter
2.)
Data
1
System
A
2.
Connect
the
data
cable
between
your
computer
and
your
controller
drive.
3.
Look
at
the
rear
of
a
Percom
drive
unit.
Find
the
extender
board;
it
extends
about
1
inch
by
2
inches
beyond
the
unit's
case.
Extender
Board
Rear
View
of
Percom
Drive
3-1
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
4.
From
Drive
l,
remove
all
of
the
blue
jumper
straps
(with
needle-nose
pliers).
Remove
System
A,
Drive
l,
Before
System
A,
Drive
l ,
After
5.
Plug
your
computer
ac
Power
Adapter
into
an
ac
outlet
and
plug
its
small
de
plug
into
your
computer.
6.
Plug
your
drive's
ac
power
cord
into
an
ac
outlet.
7.
Continue
with
Chapter
4
for
the
checkout
procedures.
3-2
Build System B or C
1.
Decide
if
you
have
System
B
or
System
C.
(Refer
to
Chapter
2)
Data
Flat
Data
2 1
2
System
B
System
C
2.
If
you
have
System
B,
connect
the
data
cable
between
your
computer
and
your
controller
drive.
If
you
have
System
C,
connect
the
data
cable
between
your
computer
and
your
controller
drive,
and
connect
the
flat
cable
between
your
controller
drive
and
your
add-on
drive.
3.
Look
at
the
rear
of
a
Percom
drive
unit.
Find
the
extender
board;
it
extends
about
1
inch
by
2
inches
beyond
the
unit's
case.
3-3
Rear
View
of
Percom
Drive
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
4.
If
you
have
System
B,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
(with
needle-nose
pliers).
3-4
Remove
System
B,
Drive
2,
Before
System
B,
Drive
2,
After
If
you
have
System
C ,
except
the
second
one
remove
the
terminator
Remove
Remove
System
C,
on
Drive
1,
remove
all
of
the
blue
jumper
straps
from
the
top
(with
needle-nose
pliers),
and
dip
(with
a
regular
screwdriver).
Drive
1,
Before
System
C,
Drive
1,
After
If
you
have
System
C,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
the
second
one
from
the
top
(with
needle-nose
pliers).
Remove
System
C,
Drive
2,
Before
System
C,
Drive
2,
After
5.
Plug
your
computer
ac
Power
Adapter
into
an
ac
outlet
and
plug
its
small
de
plug
into
your
computer.
6.
Plug
your
drives'
ac
power
cords
into
an
ac
outlet.
7.
Continue
with
Chapter
4
for
the
checkout
procedures.
3-5
Build System D or E
l.
Decide
if
you
have
System
D
or
System
E.
(Refer
to
Chapter
2.)
Flat
Data
3 2
1
System
D
1
2
3
Syste
m E
2.
With
System
D
and
System
E,
connect
the
data
cable
between
your
computer
and
your
controller
drive,
and
connect
the
flat
cable
between
your
controller
drive
and
your
add
-on drive(s).
3- 6
3.
Look
at
the
rear
of
a
Percom
drive
unit·
Find
the
extender
board;
it
extends
about
1
inch
by
2
inches
beyond
the
unit's
case.
Rear
View
of
Percom
Drive
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
4.
If
you
have
System
D,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
the
fourth
one
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
Remove
Remove
System
D,
Drive
2,
Before
System
D,
Drive
2,
After
3-7
3-8
If
you
have
System
D,
on
Drive
3,
remove
all
of
the
blue
jumper
straps
except
the
fourth
one
from
the
top
(with
needle-nose
pliers).
Remove
System
D,
Drive
3 ,
Before
System
D,
Drive
3,
After
If
you
have
System
E,
on
Drive
1,
remove
all
of
the
blue
jumper
straps
except
the
second
and
fourth
ones
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
Remove
Remove
System
E ,
Drive
1,
Before
System
-E,
Drive
1,
After
If
you
have
System
E,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
the
third
one
from
the
top
(with
needle-nose
pliers).
Remove
System
E ,
Drive
2,
Before
System
E,
Drive,
2
After
If
you
have
System
E,
except
the
fourth
one
remove
the
terminator
on
Drive
3,
remove
all
of
the
blue
jumper
straps
from
the
top
(with
needle-nose
pliers),
and
Remove
Remove
dip
(with
a
regular
screwdriver)
.
System
E,
Drive
3,
Before
System
E,
Drive
3,
After
5.
Plug
your
computer
ac
Power
adapter
into
an
ac
outlet
and
plug
its
small
de
plug
into
your
computer.
&.
Plug
your
drives'
ac
cords
into
an
ac
outlet
.
7.
Continue
with
Chapter
4
for
the
checkout
procedures
.
3-9
Build System F or G
1.
Decide
if
you
have
System
For
System
G.
(Refer
to
Chapter
2.)
3-10
I
I
I
2 : 1
I
I
I
I
System
F
1
Flat
Flat
2
System
G
3
4
2.
With
System
F
and
System
G,
connect
the
data
cable
between
your
computer
and
your
controller
drive,
and
connect
the
flat
cable
between
your
controller
drive
and
your
add-on
drive(s).
3.
Look
at
the
rear
of
a
Percom
drive
unit.
Find
the
extender
board;
it
extends
about
1
inch
by 2 inches
beyond
the
unit's
case.
Rear
View
of
Percom
Drive
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
3-11
4.
If
you
have
System
F,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
the
fifth
and
sixth
ones
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
T-12
Remove
Remove
System
E,
Drive
2,
Before
System
E,
Drive
2,
After
If
you
have
System
F,
on
Drive
3,
remove
all
of
the
blue
jumper
straps
except
the
fifth
one
from
the
top
(with
needle-nose
pliers).
Remove
System
F,
Drive
3,
Before
If
you
have
System
F,
on
Drive
4,
except
the
sixth
one
from
the
top
remove
the
terminator
dip
(with
a
Remove
Remove
System
F,
Drive
4,
Before
g
D
System
F,
Drive
3 ,
Af
t e r
remove
all
of
the
blue
jumper
straps
(with
needle-nose
pliers),
and
regular
screwdriver).
System
F,
Drive
4,
After
If
you
have
System
G,
on
Drive
1,
remove
all
of
the
blue
jumper
straps
except
the
second,
fourth,
and
sixth
ones
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
Remove
Remove
System
G,
Drive
1,
Before
System
G,
Drive
1,
After
If
you
have
System
G,
on
Drive
2,
remove
all
of
the
jumper
straps
except
the
second
one
from
the
top
(with
needle-nose
pliers).
Remove
System
G,
Drive
2,
Before
[]
System
G,
Drive
2,
After
If
you
have
System
G,
except
the
fourth
one
remove
the
terminator
on
Drive
3,
remove
all
of
the
blue
jumper
straps
from
the
top
(with
needle-nose
pliers),
and
Remove
Remove
dip
(with
a
regular
screwdriver).
System
G,
Drive
3,
Before
System
G,
Drive
3,
After
3-13
If
you
have
System
G,
on
Drive
4,
remove
all
of
the
blue
jumper
straps
except
the
sixth
one
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
Remove
System
G,
Drive
4 ,
Before
System
G,
Drive
4,
After
5.
Plug
your
computer
ac
Power
Adapter
into
an
ac
outlet
and
plug
its
smal
l
de
plug
into
your
computer.
6.
Plug
your
drive's
ac
power
cord
into
an
ac
outlet.
7.
Continue
with
Chapter
4
for
the
checkout
procedures.
3-14
\
'\
Build System H
1.
You
have
System
H.
(Refer
to
Chapter
2.)
Data
System
H
Data
2.
Look
at
the
rear
of
your
Percom
controller.
You
will
notice
on
the
left
side
that
there
are
two
plugs;
one
is
on
top
of
the
other.
Both
plugs
are
interchangeable
.
D
Plug
Plug
D
Rear
of
Controller
Drive
3-15
Connect
one
data
cable
between
your
computer
and
the
Percom
controller
(using
either
plug
on
the
controller).
Connect
another
data
cable
between
your
Atari
drive
and
the
Percom
controller
(using
either
plug
on
the
controller).
3.
Look
at
the
rear
of
your
Percom
drive
unit.
Find
the
extender
board;
it
extends
about
1
inch
by
2
inches
beyond
the
unit's
case.
3-16
Rear
View
of
Percom
Drive
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
4.
From
Drive
1,
remove
all
of
the
blue
jumper
straps
(with
needle-nose
pliers).
Remove
System
H,
Drive
1,
Before
System
H,
Drive
1,
After
Set
the
Drive
Code
Switches
on
the
back
of
the
Atari
to
2.
Set
the
5.
white
switch
to
the
left
and
set
the
black
switch
to
the
right.
6.
Plug
your
computer
ac
Power
Adapter
into
an
ac
outlet
and
plug
its
small
de
plug
into
your
computer.
7.
Plug
your
drives'
ac
power
cords
into
an
ac
outlet.
8.
Continue
with
Chapter
4
for
the
checkout
procedures.
3-17
-----
------
-
----
Build System I or J
l.
Decide
if
you
have
System
I
or
System
J.
(Refer
to
Data
Chapter
2.)
System
2 "'
I
3
Data
3
3-18
System
J
2.
Look
at
the
rear
of
your
Percom
controller.
You
will
notice
on
left
side
that
there
are
two
plugs;
one
is
on
top
of
the
other.
plugs
are
interchangeable.
0
Plug
<:»1/a'"F
the
Both
Plug
D
Rear
of
Controller
Drive
With
System
I
or
J,
connect
one
data
cable
between
your
computer
and
the
Percom
controller
(using
either
plug
on
the
controller).
Connect
another
data
cable
between
your
Atari
drive
and
the
Percom
controller
(using
either
plug
on
the
controller).
If
you
have
System
J,
connect
the
flat
cable
between
your
Percom
controller
drive
and
the
Percom
add-on
drive.
3.
Look
at
the
rear
of
your
Percom
drive
unit.
Find
the
extender
board;
it
extends
about
1
inch
by
2
inches
beyond
the
unit's
case
Rear
View
of
Percom
Drive
3-19
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
4.
If
you
have
System
I,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
(with
needle-nose
pliers).
Remove
System
I,
Drive
2,
Before
System
I,
Drive
2,
After
If
you
have
System
J,
except
the
second
one
remove
the
terminator
Remove
on
Drive
1,
remove
all
of
the
blue
jumper
straps
from
the
top
(with
needle-nose
pliers),
and
dip
(with
a
regular
screwdriver).
Remove
System
J,
Drive
1,
Before
3-20
System
J,
Drive
1,
After
If
you
have
System
J,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
the
second
one
from
the
top
(with
needle-nose
pliers).
Remove
Remove
System
J.
Drive
2,
Before
System
J
Drive
2,
After
5.
Set
the
Drive
Code
Switches
on
the
back
of
the
Atari
to
3
for
System
I
or
System
J.
Both
the
white
and
black
switches
are
set
to
the
right.
Rear
View
of
Atari
810
6.
Plug
your
computer
ac
Power
Adapter
into
an
ac
outlet
and
plug
its
small
de
plug
into
your
computer.
7.
Plug
your
drives'
ac
power
cords
into
an
ac
outlet.
8.
Continue
with
Chapter
4
for
the
checkout
procedures
.
3-21
Build System K or L
1.
Decide
if
you
have
System
K
or
System
L.
(Refer
to
Chapter
2.)
3-22
2 I 1
I
I
I
I
System
K
System
L
Data
3
4
2.
Look
at
the
rear
of
your
Percom
controller.
You
will
notice
on
left
side
that
there
are
two
plugs;
one
is
on
top
of
the
other.
plugs
are
interchangeable.
D
Plug
the
Both
Rear
of
Controller
Drive
Plug
D
With
System
K
or
System
L,
connect
one
data
cable
between
your
computer
and
the
Percom
controller
(usi
n g
either
plug
on
the
controller).
Connect
another
data
cable
between
your
Atari
drive
and
the
Percom
controller
(using
either
plug
on
the
controller).
Connect
the
flat
cable
between
your
Percom
controller
dr
ive
and
the
Percom
add-on
drive(s).
3.
Look
at
the
rear
of
your
Percom
drive
unit.
Find
the
extende
r
bo
ard;
it
extends
about
1
inch
by
2
inches
beyond
the unit
's
case.
Rear
View
of
Percom
Drive
3-23
A
closer
look
shows
that
every
extender
board
has
6
blue
jumper
straps
and
a
terminator
dip.
6
Blue
Straps
Terminator
Dip
4.
If
you
have
System
K,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
the
fourth
one
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
3-24
Remove
Remove
System
K,
Drive
2,
Before
System
K,
Drive
2.
After
If
you
have
System
K,
on
Drive
3,
remove
all
of
the
blue
jumper
straps
except
the
fourth
one
from
the
top
(with
needle-nose
pliers).
Remove
System
K,
Drive
3,
Before
9
[]
System
K,
Drive
3,
After
If
you
have
System
L,
on
Drive
1,
remove
all
of
the
blue
jumper
straps
except
the
second
and
fourth
ones
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
Remove
Remove
System
L,
Drive
1,
Before
System
L,
Drive
1,
After.
If
you
have
System
L,
on
Drive
2,
remove
all
of
the
blue
jumper
straps
except
for
the
third
one
from
the
top
(with
needle-nose
pliers).
Remove
System
L,
Drive
2,
Before
!
D
Sys-tem
1,
Drive
2.
Aft·er
If
you
havs
System
L,
on
Drive
3,
remove
all
of
the
blue
jumper
straps
except
for
the
fourth
one
from
the
top
(with
needle-nose
pliers),
and
remove
the
terminator
dip
(with
a
regular
screwdriver).
Remove
Remove
System
L,
Drive
3 ,
Before
System
L,
Drive
3,
After
3-25
5.
Set
the
Drive
Code
Switches
on
the
back
of
the
Atari
to
4
for
System
K
or
System
L.
Set
the
white
switch
to
the
right
and
set
the
black
switch
to
the
left.
6.
Plug
your
computer
ac
Power
Adapter
into
an
ac
outlet
and
plug
its
small
de
plug
into
your
computer.
7.
Plug
your
drives'
ac
power
cords
into
an
ac
outlet.
8 .
Continue
with
Chapter
4
fo
r
the
checkout
procedur
e
s.
3-26
CHECKOUT
CHAPTER FOUR
4-1
Is
the
System
Cabled?
4-1
Get
Familiar
with
the
Diskettes
4-2
What
Happens
During
the
Checkout?
4 - 2
The
Checkout
4 - 2
Check
Out
the
Controller
Drive
4-4
You
Are
Finished
lf
•••
4-4
Check
Out
the
Add-On
Drives
Chapter
Four
checks
out
the
drives.
Is the System Cabled?
Please
be
sure
to
cable
your
system,
as
shown
in
Chapters
2
and
3,
before
continuing
with
Chapter
4.
Get Familiar with the Diskettes
You
need
a
Single-Density
OS/A+
2.00
Disk
that
has
a
write-protect
tab
on
it
and
two
blank
disks
that
are
not
write-protected.
D
[
Disk
Is
Write
Protected
D
Disk
Is
Not
Write
Protected
Disks
are
inserted
into
a
Percom
AT-88
Drive
with
the
write-protect
notch
down.
4-1
1
What Happens During the Checkout?
The
following
occur
during
checkout:
•
The
computer
is
booted
with
the
Single-Density
OS/A+
2.00
Disk.
•
OS/A+
2.00
is
copied
to
a
blank
disk.
•
The
former
blank
disk
needs
to
be
labeled
Single-Density
OS/A+
2.00
Backup.
•
The
computer
is
booted
with
the
Single
-Dens
ity
OS/A+
2.00
Backup
Disk.
•
If
you
have
more
than
one
drive,
the
section
Checkout
Add-On
Drives
is
performed.
The Checkout
The
entire
checkout
precedure
is
to
be
performed
in
one
sitting.
Be
sure
to
enter
all
responses
with
uppercase
letters.
Check Out the Controller Drive
1.
Turn
on
the
following
in
this
order:
the
Percom
Data
Add-On
Drives
(if
you
have
any),
the
Atari
810
Drive
(if
you
have
one),
and
the
Percom
Data
Controller
Drive.
2 .
Insert
a
write-protected
Single-Density
OS/A+
2.00
Disk
in
Drive
1,
close
the
door
and
turn
on
the
computer.
3.
The
prompts
OSS
OS/A+-
ATARI
VERSION
2.00
COPYRIGHT
(C)
1982
OSS
INC
and
D1
are
displayed.
Enter:
4.
DUPDSK
[RET]
(RET
means
press
RETURN
button)
The
prompt
SOURCE
DISK
DRIVE
(1,2,3,4)
is
displayed.
refers
to
the
OS/A+
2.00
Disk.)
Enter:
1
[RET]
(Source
disk
5.
The
prompt
DESTINATION
DISK
DRIVE
(1,2,3,4)
is
displayed.
(Destination
disk
refers
to
a
blank
diskette.)
Enter:
1
[RET]
4-2
6.
The
prompt
FORMAT
DESTINATION
DISK
(Y
OR
N)
is
displayed.
Enter:
Y (
K.E
T]
7.
The
prompts
PUT SOURCE
DISK
IN
DRIVE 1
and
WHEN
READY
HIT
RETURN
are
displayed.
The
source
disk
is
already
in
Drive
1.
Enter:
(K.ET]
8.
The
prompts
READING SOURCE
DISK,
PUT
DESTINATION
DISK
IN
DRIVE
1,
and
WHEN
READY
HIT
RETURN
are
displayed.
Remove
the
source
disk
from
Drive
1,
and
insert
a
blank
disk
in
Drive
1
and
close
the
door.
Enter:
[K.ET]
9.
The
prompts
FORMATTING
DESTINATION
DISK,
WRITING
DESTINATION
DISK,
PUT SOURCE
DISK
IN
DRIVE 1 ,
and
WHEN
READY
HIT
RETURN
are
displayed.
Remove
the
blank
disk
from
Drive
1,
and
insert
the
source
disk
and
close
the
door.
Enter:
[K.ET]
10.
The
prompts
READING SOURCE DI SK , PUT
DESTINATION
DISK
IN
DRIVE
1,
and
WHEN
READY
HIT
RETURN
are
displayed.
Remove
the
source
disk
from
Drive
1,
and
insert
the
destination
disk
in
Drive
1
and
close
the
door.
Enter:
11.
[K.ET]
You
may
have
to
repeat
steps
9
and
10.
prompts
and
then
do
step
12
.
Proceed
according
to
the
12.
The
prompts
WRITING
DESTINATION DISK, ***DUPLICATE
DONE***,
and
COPY
SAME
DISK
AGAIN (Y
OR
N)
are
displayed
.
Enter:
N [K.ET]
13.
Remove
what
was
a
blank
disk
from
Drive
1,
label
it
Single-Density
OS/A+
2.00
Backup,
and
put
a
write-protect
tab
on
it.
4-3
L
14.
Turn
the
computer
off,
turn
the
computer
on,
and
then
insert
the
OS/A+
2.00
Backup
Disk
in
Drive
1.
If
you
get
the
prompt
D1
displayed
on
the
screen,
everything
is
working
properly.
If
there
is
a
problem,
start
again
with
step
1.
You
Are Finished
If
...
If
you
only
have
one
drive,
the
Percom
Data
Controller
Drive,
stop
here.
If
you
have
the
Percom
Data
Controller
Drive
and
one,
two,
or
three
Percom
Add-On
Drives,
continue
with
Checkout
the
Add-On
Drives.
Check Out the Add-On Drives
1.
If
you
have
Add-On
Drives,
the
first
one
is
probably
addressed
as
Drive
2,
the
second
is
probably
addressed
as
Drive
3,
and
the
third
is
probably
addressed
as
Dri
v e
4.
2.
In
order
to
check
the
Add-On
Drives
,
you
are
going
to
make
a
copy
of
the
OS/A+
2.00
Backup
Disk;
this
backup-of-a-backup
can
be
saved
or
used
for
other
files.
Your
OS/A+
2.00
Backup
disk
should
still
be
in
Drive
1
and
the
prompt
Dl
should
still
be
displayed.
Enter:
DUPDSK
[RET]
3 •
The
prompt
SOURCE DI SK
DRIVE
(1,2,3,4)
is
displayed.
Enter:
1
[RET]
4.
The
prompt
DESTINATION
DISK
DRIVE
(1,2,3,4)
is
displayed.
Enter:
2
[RET]
5.
The
prompt
FORMAT
DESTINATION
DISK
(Y
OR
N)
is
displayed.
Enter:
Y
[RET)
6.
The
prompts
PUT SOURCE
DISK
IN
DRIVE
1,
PUT
DESTINATION
DISK
IN
DRIVE
2,
and
WHEN
READY
HIT
RETURN
are
displayed.
The
source
disk
should
be
in
Drive
l
and
you
need
to
put
a
blank
disk
in
Drive
2.
Enter:
[RET]
4-4
7.
The
prompts
READING SOURCE
DISK,
FORMATTING
DESTINATION
DISK,
WRITING
DESTINATION
DISK,
***DUPLICATE
DONE***,
and
COPY
SAME
DISK
AGAIN (Y
OR
N)
are
displayed.
Enter:
N
[RET)
8.
Remove
the
OS/A+
2.00
Backup
disk
from
Drive
1
and
remove
the
backup-of-a-backup
disk
(the
former
blank
disk)
from
Drive
2.
9.
Turn
the
computer
off,
turn
the
computer
on,
and
then
insert
the
backup-of-a-backup
into
Drive
1
and
close
the
door.
10.
If
the
prompt
D1
is
displayed
on
the
screen,
everything
is
working
properly.
11.
Repeat
this
procedure
for
every
Add-On
Drive.
Continue
to
put
the
so'urce
disk
in
Drive
1
and
put
the
destination
disk
(a
blank
disk)
in
Drive
3
and
Drive
4.
4-5
APPENDIX
A-1
Nothing
Happened
Nothing Happened
If
you
have
read
the
manual
and
followed
the
instructions
and
your
system
is
just
sitting
there
looking
back
at
you
with
no
sign
of
life,
try
the
following:
1.
Go
to
Chapter
2
and
decide
which
system
you
have.
2.
Go
to
the
appropriate
page
in
Chapter
3.
3.
Cable
your
drives
to
the
computer.
securely
inserted
and
not
loose.
Make
sure
your
cables
are
4.
If
you
have
a
Percom
Data
Drive,
remove,
if
necessary,
the
correct
blue
jumper
straps
and
terminator
dips.
5.
If
you
have
an
Atari
810
Drive,
set
the
Drive
Code
Switches
to
the
correct
positions.
6.
Plug
your
computer
and
disk
drives
into
a
110
ac
outlet.
7.
Turn
on
the
following
in
this
order:
Percom
Data
Add-On
Drives
(if
you
have
any),
Atari
810
Drive
(if
you
have
one),
Percom
Data
Controller
Drive,
and
computer.
8.
Insert
a
write
protected
Single-Density
OS/A+
2.00
disk
into
Drive
l.
9.
The
computer
automatically
boots.
Your
system
is
working
if
the
prompts
OSS
OS/A+-
ATARI
VERSION
2.00
COPYRIGHT
(C)
1982
OSS
INC
and
D1
are
displayed.
A-1
PROBLEM REPORT FORM
In
case
of
a
problem,
please
read
the
instruc
t
ions
on
the
insi
d e
bac
k
cover
of
this
manual.
If
you
need
to
repo
r t a
problem,
plea
se
fill
out
this
form
completel
y
and
send
it
to
Percom.
If
it
is
necessary
to
return
equipment
to
solve
the
problem
,
include
the
problem
report
with
the
returned
equipment.
If
you do
not
need
to
return
equipment,
m
ail
this
report
to
the
Service
Department
address
given
on
page
iii,
the
full
title
page.
We
suggest
you
retain
a
copy
for
reference.
I
Your
Name
Date
Address
City
State
ZIP
Telephone
Number
( )
II
Percom
Product
Version
Date
of
Purchase
Dealer
0
S
Name
III
Description
of
Your
Equipment
Computer
Version
Memory
Disk
System
Make
of
Drives
Number
of
Drives
Number
of
Tracks
Each
Drive
Make
and
Model
of
Printer
Othe
r
Peripherals
Disk
Operating
System
Version
Other
Software
(Continued)
(Problem
Report,
Continued)
If
you
have
made
any
modifications
to
your
hardware
or
software,
please
describe
fully,
even
if
only
minor.
----------
-
----
-- ·
--
Use
an
additional
sheet
if
necessary.
If
there
is
anything
unique
or
unusual
about
your
system
configuration
or
your
system
memory
map,
please
describe
fully.
IV
Problem
Description
---
·
-----
·---
-·
----
·-
--------------------------------------
IMPORTANT
NOTICES
All
material
in
this
manual
is
copyrighted
by
PERCOM
DATA
CORPORATION.
No
portion
of
it
may
be
copied
or
reproduced
in
any
manner
without
the
written
permission
of
PEKCOM
DATA
CORPORATION.
Although
the
information
contained
in
this
publication
has
been
thoroughly
checked
for
accuracy
and
reliability,
PEKCOM
DATA
CORPORATION
shall
have
no
liability
or
responsibility
to
a
customer
or
any
other
person
or
entity
with
respect
to
any
liability,
loss
or
damage
caused
or
alleged
to
be
caused
directly
or
indirectly
by
products
or
programs
sold
be
PERCOM
DATA
CORPORATION,
including
but
not
limited
to
any
interruption
of
service,
loss
of
business
or
anticipatory
profits
or
consequential
damages
resulting
from
the
use
or
operation
of
such
products
or
programs.
Furthermore,
PERCOM
UATA
CORPORATION
does
not
represent
the
described
equipment
or
programs
as
suitable
for
any
purpose
and
does
not
assume
any
liability
arising
out
of
the
application
or
use
of
any
product,
circuit
or
program
described
herein.
PERCOM
DATA
CORPORATION
reserves
the
right
to
make
changes
to
any
products
or
specifications
described
herein
without
notice
IN
CASE
OF
DIFFICULTY
PLEASE,
REREAD
THE
INSTRUCTION
MANUAL
Please
do
not
telephone
.
We
cannot
guarantee
someone
knowledgeable
about
your
problem
will
be
available
to
answer
when
you
call.
Moreover,
we
have
found
that
it
is
very
difficult
to
understand
problems
described
over
the
telephone,
and
even
more
difficult
to
solve
them
while
you
wait.
If
you
are
unable
to
resolve
your
problem,
either
contact
your
Percom
Data
Retailer
for
assistance
or
mail
us
a
letter
with
a
completed
Problem
Report
Form
enclosed
. A
Problem
Report
Form
is
included
at
the
end
of
this
manual.
When
your
letter
is
received,
your
problem
will
be
give
to
customer
service.
Every
effort
will
be
made
to
respond
to
your
letter
promptly.
If
necessary,
customer
service
will
attempt
to
duplicate
your
problem,
and
will
confer
with
engineers
and
other
technicians
as
required.
Customer
service
may
write
or
call
you
for
more
operation.
If
you
return
equipment
for
repair,
please
be
sure
to
follow
the
procedures
given
below
.
Be
sure
to
enclose
a
completed
Problem
Report
with
the
returned
equipment
.
HOW
TO
RETURN EQUIPMENT FOR
REPAIR
Please
read
the
above
information
under
IN
CASE
OF
DIFFICULTY
before
proceeding
to
return
equipment
for
repair.
You
have
done
everything
you
know
how
to
do.
You
have
read
and
reread
the
instruction
manual
and
technical
memos
but
you
still
cannot
get
your
system
to
work!
-
----------
------------------------
It
is
time
to
let
us
help.
We
have
yet
to
find
a
sick
unit
that
cannot
be
restored
to
full
health
and
vigor.
There
are
a
few
things
you
can
do
that
will
help
us
expedite
your
repair:
1.
Write
or
call
for
return
authorization
before
returning
any
merchandise.
RETURNS WITHOUT AUTHORIZATION
WILL
BE
REFUSED.
2.
Copy
the
blank
Problem
Report,
fill
in
the
copy,
and
return
the
unit
for
repair.
Questions
that
do
not
relate
to
the
reason
the
unit
is
being
returned
for
repair
must
be
sent
in
under
separate
cover.
3.
OUT-OF-WARRANTY
repairs
are
performed
for
a
labor
charge,
parts,
and
shipping.
If
we
find
that
a
unit
is
functioning
properly
as
received
and
does
not
require
any
service,
there
will
be
a CHECKOUT
CHARGE
plus
return
shipping
and
insurance.
Do
not
enclose
any
payment.
The
unit
will
be
returned
c.o.D.
for
authorized
repairs
and
shipping.
4.
When
returning
a
unit
for
repair,
pack
it
in
a
large
carton
with
at
least
3
inches
of
padding
on
all
sides.
We
will
not
attempt
to
service
any
unit
if
there
is
shipping
damage
until
the
claim
is
settled.
Ship
prepaid
by
UPS
or
INSURED PARCEL
POST
to:
Service
Department,
Percom
Data
Corporation,
Pagemill
Road,
Dallas,
Texas,
75243.
HOW
TO
ORDER MERCHANDISE
HY
MAIL
The
following
procedures
will
help
us
expedite
your
mail
orders.
W
suggest
,
however,
that
you
make
your
purchase
from
an
authorized
Percom
Data
Retailer
whenever
possible.
If
you
do
not
know
the
name
of
a
nearby
Percom
Retailer,
call
our
toll-free
order
number
and
ask
for
Sales.
TOLL-FREE
PHONE ORDERS: To
save
you
money
and
insure
prompt
service,
we
have
installed
a
toll-free
number
(1-800-527-1222)
FOR PLACING
ORDERS ONLY.
We
cannot
transfer
calls
received
on
our
toll-free
number
to
other
departments
-
please
help
us
serve
you
better
by
dialing
the
correct
number.
PROMPT
SERVICE:
We
ship
the
cheapest,
fastest
way.
We
use
UPS
up
to
50
pounds
per
item,
100
pounds
per
shipment.
We
use
truck
freight
for
large
or
heavy
shipments.
Transportation
charges
are
collected
on
delivery.
C.O.D.
ORDERS:
C.O.D.
orders
are
accepted
where
possible.
TEXAS SALES
TAX: Texas
la
w
requires
that
we
collect
a
5%
sales
tax
on
all
shipments
within
Texas.
MINIMUM ORDERS:
We
will
add
a
handling
charge
of
$2.00
to
all
orders
totaling
less
than
$15.00.
DAMAGED
SHIPMENTS: Have
the
carrier
note
if
the
shipment
is
in
damaged
condition,
then
file
a
claim.
If
there
is
concealed
damage,
contact
the
carrier
for
an
inspection
and
then
file
a
claim.
Save
your
shipping
carton.
.
-
\
* * * IN CASE OF DIFFICULTY * * *
PLEASE, RE-READ THE INSTRUCTION MANUAL!
Please do not telephone.
We
cannot guarantee someone knowledgeable about your problem
will be available to answer when you call. Moreover. we have found that it
is
very difficult to un-
derstand problems described over the telephone. and even more difficult
to
solve them while you
wait.
If
you are unable to resolve your problem. either contact your Percom Retailer for assistance or
mail us a letter with a completed
Problem Report Form enclosed . A Problem Report Form is in-
cluded at the end of this manual.
When your letter is received. your problem will be assigned
to
a customer service technician. He
will make every effort
to
respond
to
your letter promptly.
If
necessary, he will attempt to duplicate
your problem. and will confer with engineers and other technicians as required. He may write or
call you for more information.
If you return equipment for repair. please be sure
to follow the procedures given below. Be sure
to
enclose a completed Problern Report with the returned equ ipment.
* * * HOW TO RETURN EQUIPMENT FOR REPAIR * • *
Please read the above informatiOn under "
In
Case Of Difficulty" before proceeding
to
return
equipment for repair.
You have done everything you know how
to
do. You have read and reread the instruction manu-
al and technical memos but you still
cant
get the
il:'$i]·&tf
·thing
to
work I
Then
it
is time
to
let us help We have yet
to
f1nd
a sick un it that cannot be restored
to
full
health and vigor.
There are a few things you can do that will help us expedite your repair:
1.
Write or call for return auth
orization before returning any merchand ise. RETURNS WITH-
OUT AUTHORIZATION WILL BE REFUSED .
2.
Copy the blank Problem Report. fill
1n
the copy. and return the
un1t
for repair.
***
NOTE
***
Questions that do not relate to the reason the umt is being returned for repair must be
sent
m under separate cover.
3. OUT-OF-WARRANTY
repa1rs
are performed for a labor charge. parts and shipping. If we
find that a
unit1s functioning properly as received and does not require any service. there
will be a CHECKOUT CHARGE plus return shipping and insurance.
Do
not enclose any
payment. The unit will
be
returned C.O .D. for authorized repai
rs
and shipping.
4.
When returning a unit for
repa1r.
pack
11
in a large carton with at least 3" of padding on all
sides. We will not attempt
to
service any unit if there is shipping damage until the claim is
settl
ed
(a
real hassle). Ship prepaid by UPS or INSURED PARCEL POST
to
the Service
Department. The address of the Service Department
is
given on page iii, the Full Title
Page.
• • * HOW TO ORDER MERCHANDISE BY
MAIL*
* *
The following procedures will help us expedite your mail orders.
We
suggest, however. that you
make your purchase from
an
authorized Percom Retailer whenever possible.
If
you do not know
the name of a nearby
Percom Retailer . call our toll-free order number and ask for Sales.
TOLL-FREE PHONE ORDERS: To save you money and insure prompt service, we've installed
a toll-fre e number (see page iii. Full
Title Page) FOR PLACING ORDERS ONLY.
We
cannot
transfer calls received on our toll-free number lo other
departments-
please help us serve you
better by dialing the correct number.
PROMPT SERVICE: We ship the cheapest. fastest way. We use UPS up
to
50 lbs. per item ,
1
00 lbs . per shipment.
We
use truck-freight for large or heavy shipments. Transportation
charges collected on delive ry.
COD ORDERS: COD orders are accepted where possible .
OPEN ACCOUNT TERMS: Net 10 days to rated firms.
TEXAS SALES TAX: Texas law requires that we collect 5% sales tax on a
ll
shipments
in
Texas.
MINIMUM ORDERS: We will add a handling charge of $2.00 to all orders totaling less than
$15.00.
DAMAGED SHIPMENTS: Have carrier note
if
received
in
damaged condition, then file claim.
About concealed damage: contact carrier for inspection, then file claim.
Save the shipping
carton.
I
PRINTED
IN
U.S.A.
(
IJATA
J
CORPORATION
11220
Pagemill Road, Dallas, Texas 75243
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