Pepwave Surf On-The-Go
User Manual
CONTENTS
Getting Ready to Surf
5 What’s in the Box
5 Get to Know Your Surf On-The-Go
7 Choose Your Connection Mode
Basic Setup
9 Cellular Mode Setup
12 Wi-Fi Mode Setup
15 Wired Mode Setup
Advanced Settings
19 Fail Over Settings
20 LAN and DHCP Settings
21 Radio Settings
22 AP Settings (Advanced)
23 Web Admin Settings
24 Roaming Settings (Wireless WAN Only)
25 Port Forwarding Settings
26 QoS Settings
27 Checking Your Surf’s Status
Troubleshooting
29 Turning On Remote Assistance
30 Restoring Factory Settings
31 Upgrading Your Surf’s Firmware
Surf On-The-Go User Manual
Appendix
33 Federal Communication Commission Interference
Statement
33 IMPORTANT NOTE:
FCC Radiation Exposure Statement
34 Taiwan NCC Statement
34 Copyright
34 Disclaimer
GETTiNG REady TO SuRf
1
Surf On-The-Go User Manual
What’s in the Box
» Pepwave Surf On-The-Go
» 5dBi antenna
» Power adapter
» CAT5 Ethernet cable
» Quick Start Guide
» Window mounting accessories
Get to Know Your Surf On-The-Go
USB
Connect a 3G/4G USB modem to this port when using Cellular Mode.
Power Adapter
Connect the included power adapter to this DC port, then plug the other end
of the adapter into a nearby power outlet.
Ethernet
When using Wi-Fi or Cellular Mode, connect one end of a standard Ethernet
cable to this port and then connect the other end of the cable to your
computer’s Ethernet port. When using Wired Mode, connect one end of an
Ethernet cable to this port and then connect the other end of the cable to
your cable/DSL modem or other Internet source.
Antenna
Attach the included antenna to the gold screw connector on the back of your
Surf by turning the antenna’s connector in a clockwise direction.
LED Color Status Description
PWR Green On Surf is powered on
Off Surf is powered off
RDY Amber On Surf is ready to operate
Red On Surf has not yet booted
Off Surf is powered off
ENET Green On Ethernet is connected
Off Ethernet is not connected
Green On In Cellular and Wi-Fi Mode, signal reception
strength is indicated by the number of lit
LEDs
Green Sequential Surf is in Wired Mode
Surf On-The-Go User Manual
Choose Your Connection Mode
Your Surf On-The-Go supports three connection modes to give you
maximum connectivity on the road, at the ofce, or at home:
Cellular Mode
This mode allows you to connect your Surf to a 3G or 4G(WiMAX/LTE) USB
modem and share the connection with all your devices wirelessly and/or
using the Surf’s Ethernet port. Cellular Mode is an ideal choice for travellers
or those living/working in remote areas without broadband service. For
information on conguring this mode, see Cellular Mode Setup.
Wi-Fi Mode
Wi-Fi Mode makes it easy to share Wi-Fi service provided by hotels,
restaurants, marinas, RV parks, and more. Once connected to Wi-Fi, your
Surf can serve as a local access point for an unlimited number of devices.
You can also connect printers, game consoles, and other wired devices to
the Surf using its Ethernet port. For information on conguring this mode,
see Wi-Fi Mode Setup.
Wired Mode
A great choice for use at home, the ofce, or wherever you have access
to a wired Internet connection, Wired Mode lets you connect the Surf to a
DSL/cable modem or router. You can also connect the Surf to a multi-port
switch for use with multiple wired and wireless devices. For information on
conguring this mode, see Wired Mode Setup.
2
BaSiC SETup
Surf On-The-Go User Manual
Cellular Mode Setup
1. Connect one end of a USB cable to a 3G/4G modem and then connect
the other end to your Surf’s USB port.
2. Using your wireless-capable computer or other device, locate the
Surf’s default SSID and connect. By default, your Surf’s SSID will be
PEPWAVE_####, where #### is the sufx of the device’s MAC address. For
more information on locating and connecting wirelessly to Internet access
points with your device, see your device’s operating manual.
3. Open a Web browser, such as Internet Explorer, Firefox, Safari, or
Chrome. If the Surf’s Dashboard is not displayed automatically, enter
http://192.168.20.1 in your browser’s address bar to display it.
4. Click the Cellular button, and then select Settings.
5. In the Cellular Settings section, choose Custom Operator Settings or
Auto Operator Settings.
» Custom Operator Settings – Choose this option if
your cellular service provider requires that you use an
assigned login/password, APN, and/or dial number.
» Auto Operator Settings – The best choice for most users,
this option will apply settings that work with most cellular
services. If needed, enter a SIM PIN in this section.
6. Scroll down to the AP Settings section and select Congure Manually.
7. In the AP SSID eld, enter the network name used to identify the Surf’s
Wi-Fi network.
8. Select WPA/WPA2-Personal from the Authentication menu.
Surf On-The-Go User Manual
9. In the Encryption Key eld, enter a password of at least eight characters.
This is the password that you and other authorized users will use to
wirelessly connect to the Surf.
10. Click the Save button located at the bottom right of the screen to store
your changes.
11. Your computer or other wireless device will disconnect from the
Surf. Choose the Surf’s SSID and enter your authentication password to
reconnect.
12. If you’ve successfully connected to the Surf, the Surf’s LEDs will be lit as
follows:
PWR – Solid green
RDY – Amber
ENET – Solid green
Wi-Fi – Displays a varying number of lit signal bars, depending on the
strength of the received 3G/4G signal
Wi-Fi Mode Setup
1. Using your wireless-capable computer or other device, locate the
Surf’s default SSID and connect. By default, your Surf’s SSID will be
PEPWAVE_####, where #### is the sufx of the device’s MAC address. For
more information on locating and connecting wirelessly to Internet access
points with your device, see your device’s operating manual.
2. Open a Web browser, such as Internet Explorer, Firefox, Safari, or
Chrome. If the Surf’s Dashboard is not displayed automatically, enter
http://192.168.20.1 in your browser’s address bar to display it.
3. Click the Wi-Fi button, and then select Settings.
Surf On-The-Go User Manual
4. In the Wireless Settings section, change Wireless Network Name
(SSID) from the default value, MySSID, to the SSID specied by your
wireless Internet service provider. You can also leave this eld blank and
choose an SSID from the resulting list, which also includes corresponding
encryption types and signal strengths.
5. Choose the authentication type required by your wireless Internet service
provider from the Authentication dropdown menu. If applicable, enter the
password provided by your ISP in the Encryption Key eld.
6. Scroll to the AP Settings section and select Congure Manually.
7. In the AP SSID eld, enter the network name used to identify the Surf’s
Wi-Fi network.
8. Select WPA/WPA2-Personal from the Authentication dropdown menu.
9. In the Encryption Key eld, enter a password of at least eight characters.
This is the password that you and other authorized users will use to
wirelessly connect to the Surf.
10. Click the Save button to store your changes.
11. Your computer or other wireless device will disconnect from the
Surf. Choose the Surf’s SSID and enter your authentication password to
reconnect.
12. If you’ve successfully connected to the Surf, the Surf’s LEDs will be lit as
follows:
PWR – Solid green
RDY – Amber
ENET – Solid green
Wi-Fi – Displays a varying number of lit signal bars, depending on the
strength of the received Wi-Fi signal
Wired Mode Setup
Surf On-The-Go User Manual
1. Connect one end of the included Ethernet cable to the back of the Surf
and then connect the other end to a DSL or cable modem.
2. Using your wireless-capable computer or other device, locate the
Surf’s default SSID and connect. By default, your Surf’s SSID will be
PEPWAVE_####, where #### is the sufx of the device’s MAC address. For
more information on locating and connecting wirelessly to Internet access
points with your device, see your device’s operating manual.
3. Open a Web browser, such as Internet Explorer, Firefox, Safari, or
Chrome. If the Surf’s Dashboard is not displayed automatically, enter
http://192.168.20.1 in your browser’s address bar to display it.
4. Click the Wired button, and then select Settings.
5. In the WAN IP Settings section, select the method the Surf will use to
obtain an IP address.
» Congure Manually – Choose this option
if you will use a static IP address.
» Obtain an IP Address using DHCP – Choose this option to obtain
an IP address automatically. This option is best for most users.
» Obtain an IP Address using PPPOE – Choose this
option to connect to an Internet service using PPPOE.
6. Scroll down to the AP Settings section and select Congure Manually.
7. In the AP SSID eld, enter the network name you’d like the Surf to display
when broadcasting its SSID.
Surf On-The-Go User Manual
8. Select WPA/WPA2-Personal from the Authentication dropdown menu.
9. In the Encryption Key eld, enter a password of at least eight characters.
This is the password that you and other authorized users will use to
wirelessly connect to the Surf.
10. Click the Save button to store your changes.
11. Your computer or other wireless device will disconnect from the
Surf. Choose the Surf’s SSID and enter your authentication password to
reconnect.
12. If you’ve successfully connected to the Surf, the Surf’s LEDs will be lit as
follows:
PWR – Solid green
RDY – Amber
ENET – Solid green
Wi-Fi – The four signal bars will light sequentially
3
advaNCEd SETTiNGS
Surf On-The-Go User Manual
Fail Over Settings
Fail Over Enable to allow the Surf to use a cellular link
as a backup in case the primary link fails.
Timeout Specify the period of time before a health
check attempt is considered a failure.
Following this interval, the Surf will attempt to
switch to the fail over connection.
Health Check Interval Specify how often to check for a healthy
primary connection.
Health Check Retries Specify the number of consecutive health
check failures before considering the primary
link to be down.
Recovery Retries Specify the number of consecutive health
check successes before bringing the primary
link back up from a failed state.
LAN and DHCP Settings
LAN Interface
IP address The Surf’s assigned IP address. Default is
192.168.20.1.
Subnet mask Used to specify the number of computers that can
connect to your Surf. Default is 255.255.255.0.
DHCP Server
Enable Choose this button to enable the Surf’s internal DHCP
server. The best setting for most users.
Start IP address Species the rst IP address that can be assigned to
connected devices. Default is 192.168.20.10.
Stop IP address Species the last IP address that can be assigned to
connected devices. Default is 192.168.20.250.
Subnet mask Species the number of computers that can connect
to your Surf and should match the Subnet Mask
value in the LAN Interface section. Default is
255.255.255.0.
DHCP
reservations
Click the Cong link to display a window where you
can persistently assign an IP address to a specic
MAC address using DHCP.
Disable Choose this button to disable the Surf’s internal DHCP
server. Note that disabling DHCP does not put the
Surf into transparent (bridge) mode.
Surf On-The-Go User Manual
Radio Settings
Radio Mode Choose from 802.11na, ng, b/g, or a only, depending on
the Wi-Fi specication supported by your computer or
other device. Default is 802.11 na.
ng – 2.4GHz 11n (most common)
an – 5GHz 11n (less common)
b/g – 2.4GHz (not recommended – ng is backwards-
compatible)
a – 5GHz (not recommended – an is backwards-
compatible)
Channel Width Choose from Auto (20/40 MHz) or 20 MHz. Default is
Auto (20/40 MHz), which allows both widths to be used
simultaneously.
Country Choose your country from the drop-down menu to
match frequencies and output power to allowable
standards.
AP Channel Choose from channels 1 through 11 if you experience
interference with the currently selected access point
radio channel.
Bit Rate Choose a specic bit rate for data transfer over
the Surf’s Wi-Fi network. Default is Auto, which
automatically chooses the highest available rate.
AP Settings (Advanced)
Keep AP Broadcast a Wi-Fi SSID even if there is not an active
Internet connection. Disabling this will require you to
congure the device with an Ethernet cord. Enabling this
feature is highly recommended.
AP Transmit
Power
Adjustment
Reduce or increase the power of the Wi-Fi AP. This will
not affect the power of the connection to a Wi-Fi WAN.
Broadcast
SSID
When disabled, computers will not automatically see the
AP’s SSID and must be manually congured to connect
to the network. Default is Enable (recommended).
Client
Isolation
When enabled, computers using the AP’s SSID cannot
communicate directly with each other. This is a good
security feature to enable when allowing untrusted users
to use your connection. Default is Disable.
Multicast
Enhancement
Convert mulitcast packages to unicast packages,
improving multicast trafc performance in most
situations. Default is Enable.
Multicast Rate With Multicast Enhancement disabled, this will set
multicast trafc to a xed rate. Changing this setting is
recommended only for advanced users.
Surf On-The-Go User Manual
Web Admin Redirection Enable/Disable
Redirect users to the dashboard if there is not
an active Internet connection. When disabled,
users must manually log into the unit using the
LAN Interface IP address. Default is Enable.
Web Admin Protection Mode
Choose from None, WAN Only, or WAN and
LAN.
None – Don’t require a password from either
WAN or LAN. This setting is highly insecure
and should be used only if you control both
networks.
WAN Only – Require a password only
when someone outside of the Surf is trying
to manage the device. This provides basic
protection against users outside of your LAN.
https://<WAN IP>:8000/
WAN and LAN – Require a password to
manage your device from either the WAN or
LAN side.
Password
Enter a password to control access to the
Surf’s Web admin interface.
Web Admin Settings
Roaming Settings (Wireless WAN Only)
Roaming Enable/Disable
When enabled, the Surf will periodically scan for
a stronger connection without interrupting the
current connection. This is benecial in situations
where you know there are multiple APs your
connection can choose from, and many hotspots
and large networks are set up this way. Most
home networks are not set up this way and would
not benet from this setting. Default is Disable.
Background
Scanning Interval
Specify how often to scan for a stronger
connection.
Roaming Thresold Specify how much stronger the new connection
must be in order to trigger device roaming.
Surf On-The-Go User Manual
Port Forwarding Settings
Service Port Range Enter a port or range of ports to forward.
Protocol Choose TCP or UDP to forward the selected port
or port range using the specied protocol.
IP Address Enter an IP address to which you would like to
forward the specied ports.
Del Click Del to delete the corresponding row of port
forwarding rules.
Below the port forwarding table, you’ll nd the DMZ Host option. Enabling
DMZ Host causes your Surf to become a DMZ device, which allows
external users direct access to any of the Surf’s ports without setting up port
forwarding. If you enable DMZ Host, enter an IP address that external users
will use to connect to your Surf’s ports.
QoS Settings
Target Choose from Source (incoming) or Destination (outgoing)
trafc to be controlled by the service.
Service Port
Range
Enter a port or range of ports to be controlled by the
service.
Protocol Choose TCP or UDP as a protocol for the service.
IP Address Enter an IP address to be controlled by the service.
Priority Choose Background, Video, or Voice priorities, or choose
Default to allow the Surf to adjust priorities automatically.
Del Click Del to delete the corresponding row of QoS rules.
Surf On-The-Go User Manual
Checking Your Surf’s Status
To see a range of information about your Surf and its operation, click the
Status link at the top of the Web admin interface, and then select from the
WAN Connection, Ethernet, and Client tabs on the left.
4
TROuBlEShOOTiNG
Surf On-The-Go User Manual
Turning On Remote Assistance
To allow remote technicians to more easily and effectively assist you in
troubleshooting your Surf, click the Misc link at the top of the Web admin
interface, and then click the Turn On button next to Remote Assistance.
Restoring Factory Settings
Your Surf’s factory settings can be restored in one of two ways:
1. If you can access the Web admin interface, click the Misc link and the
Restore and Reboot button. Your Surf will restore factory settings and
reboot.
2. If you can’t access the Web admin interface, power
on your Surf and wait for 60 seconds. Next, with a
paperclip, press the reset button found on the top
of your Surf and hold it for 5 seconds. Your Surf will
restore factory settings and reboot.
Surf On-The-Go User Manual
Upgrading Your Surf’s Firmware
Your Surf can check to see if its installed rmware is the latest version.
In most cases, however, it’s best not to update your rmware unless
specically instructed by your ISP. When a rmware upgrade is necessary,
your ISP will provide further instructions or remotely upgrade your Surf’s
rmware.
If you choose to upgrade your Surf’s rmware, click the Choose File button
in the Firmware Upload section and navigate to the new rmware le. To
nish, click the Upload button.
appENdix
5
Surf On-The-Go User Manual
Federal Communication Commission Interference
Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of
the following measures:
1) Reorient or relocate the receiving antenna.
2) Increase the separation between the equipment and receiver.
3) Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
4) Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Caution: Any changes or modications not expressly approved by the
party responsible for compliance could void the user’s authority to operate
this equipment.
IMPORTANT NOTE:
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
Taiwan NCC Statement
經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自
變更頻率、加大功率或變更原設計之特性及功能
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象
時，應改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無
線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電
機設備之干擾。
Copyright
Copyright © Pepwave
The content of this documentation may not be reproduced in any part or as
a whole without the prior written permission of Pepwave.
Disclaimer
Pepwave does not assume any liability arising out of the application or use
of any products, or software described herein. Neither does it convey any
license under its patent right nor the patent rights of others. Pepwave further
reserves the right to make changes in any products described herein without
notice. This documentation is subject to change without notice.
Surf On-The-Go User Manual
www.pepwave.com
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