Pepperl Fuchs VisuNet RM Shell 5 Users guide
VisuNet RM Shell 5
Manual
With regard to the supply of products, the current issue of the following document is applicable: The
General Terms of Delivery for Products and Services of the Electrical Industry, published by the Central
Association of the Electrical Industry (Zentralverband Elektrotechnik und Elektroindustrie (ZVEI) e.V.)
in its most recent version as well as the supplementary clause: "Expanded reservation of proprietorship"
Worldwide
Pepperl+Fuchs Group
Lilienthalstr. 200
68307 Mannheim
Germany
Phone: +49 621 776 - 0
E-mail: info@de.pepperl-fuchs.com
North American Headquarters
Pepperl+Fuchs Inc.
1600 Enterprise Parkway
Twinsburg, Ohio 44087
USA
Phone: +1 330 425-3555
E-mail: sales@us.pepperl-fuchs.com
Asia Headquarters
Pepperl+Fuchs Pte. Ltd.
P+F Building
18 Ayer Rajah Crescent
Singapore 139942
Phone: +65 6779-9091
E-mail: sales@sg.pepperl-fuchs.com
https://www.pepperl-fuchs.com
VisuNet RM Shell 5
Contents
1 Introduction................................................................................................................ 6
1.1 Note................................................................................................................. 6
1.2 Content of this Document............................................................................. 6
1.3 Target Group, Personnel ............................................................................... 6
1.4 Symbols Used ................................................................................................ 7
2 VisuNet RM Shell—An Overview.............................................................................. 8
2.1 Update Architecture ......................................................................................9
2.2 Factory Reset ................................................................................................ 9
2.3 Program Features ........................................................................................ 10
2.4 Licencing ...................................................................................................... 12
2.5 Installation.................................................................................................... 12
2.5.1 First Start Wizard ............................................................................. 13
2.6 VisuNet RM Shell User Roles...................................................................... 27
3 VisuNet RM Shell 5 User Interface .........................................................................28
3.1 Unified Write Filter ....................................................................................... 31
4 About App................................................................................................................. 33
4.1 Hardware ......................................................................................................34
4.2 Licenses and Terms of Use......................................................................... 34
4.3 Software........................................................................................................ 35
5 Profiles Management App ...................................................................................... 36
5.1 Connection Features ...................................................................................39
5.2 RDP Settings ................................................................................................ 47
5.3 Raritan KVM Settings ..................................................................................50
5.4 VisuNet Desktop Sharing Settings............................................................. 52
5.5 VNC Settings ................................................................................................ 61
5.6 Web Browser Settings (Chrome)................................................................ 64
5.7 Web Browser Settings (Internet Explorer) ................................................ 64
6 App Management..................................................................................................... 66
6.1 Wedge App ................................................................................................... 69
6.2 Process Explorer App ................................................................................. 71
7 System Settings App............................................................................................... 72
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Contents
7.1 General Settings ..........................................................................................74
7.2 Desktop Sharing ..........................................................................................79
7.3 Dialog Filter .................................................................................................. 81
7.4 Display Settings ...........................................................................................83
7.4.1 Configuring a Single Monitor ............................................................ 83
7.4.2 Configuring Multiple Monitors........................................................... 83
7.5 Emerson DRDC Settings .............................................................................85
7.6 Frontkey Settings......................................................................................... 86
7.7 Keyboard Settings .......................................................................................88
7.8 Network.........................................................................................................89
7.9 Pointing Device Settings .............................................................................91
7.10 Proxy Settings ..............................................................................................92
7.11 Scheduler......................................................................................................94
7.12 Security.........................................................................................................95
7.13 Touch Settings..............................................................................................98
7.14 Update...........................................................................................................99
7.15 VisuNet CC Settings ..................................................................................103
7.16 Wedge Configuration for Scanners With Serial Interface......................104
8 System Tools App ..................................................................................................108
8.1 Clean Lock..................................................................................................108
8.2 Network Adapter Information ...................................................................109
8.3 Network NSLookup Tool ............................................................................109
8.4 Network Ping Tool ......................................................................................110
9 Factory Reset .........................................................................................................111
9.1 Change Password ......................................................................................114
9.2 Image Management ...................................................................................115
9.3 Network Settings........................................................................................117
9.4 Device Info..................................................................................................118
10 How-Tos...................................................................................................................119
10.1 Connecting an RM / BTC with a PC via RDP............................................119
10.2 Increasing RDP Reactivity and Performance ..........................................127
10.3 Configuring Auto-Logoff from Session (Session Timeout) with RDP ..127
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Contents
10.4 Configuring a Multi-Monitor (Extended Desktop) Setup with RDP and
Box Thin Client BTC................................................................................... 127
10.5 Installing McAfee Endpoint Security .......................................................128
10.6 Pairing a Bluetooth® Device..................................................................... 131
10.7 Importing Host Certificates ...................................................................... 134
10.8 Enable TLS 1.0 (for Raritan DKX2-101 or older Webservers)................ 144
11 Appendix ................................................................................................................147
11.1 Open Network Ports .................................................................................. 147
11.2 Shell freezes on RDP log-on screen ........................................................ 147
11.3 Pepperl+Fuchs SE End User License Agreement (EULA).....................147
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VisuNet RM Shell 5
Introduction
1 Introduction
1.1 Note
This manual revision was released with VisuNet® RM Shell version 5.5 but also covers all previous versions of VisuNet RM Shell 5.
1.2 Content of this Document
This document contains information required to use the product in the relevant phases of the
product life cycle. This may include information on the following:
• Product identification
• Delivery, transport, and storage
• Mounting and installation
• Commissioning and operation
• Maintenance and repair
• Troubleshooting
• Dismounting
• Disposal
Note
For full information on the product, refer to the further documentation on the Internet at
www.pepperl-fuchs.com.
The documentation comprises the following parts:
• This document
• Datasheet
In addition, the documentation may comprise the following parts, if applicable:
• EU-type examination certificate
• EU declaration of conformity
• Attestation of conformity
• Certificates
• Control drawings
• Instruction manual
• Other documents
1.3 Target Group, Personnel
Responsibility for planning, assembly, commissioning, operation, maintenance, and dismounting lies with the plant operator.
Only appropriately trained and qualified personnel may carry out mounting, installation, commissioning, operation, maintenance, and dismounting of the product. The personnel must have
read and understood the instruction manual and the further documentation.
Prior to using the product make yourself familiar with it. Read the document carefully.
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VisuNet RM Shell 5
Introduction
1.4 Symbols Used
This document contains symbols for the identification of warning messages and of informative
messages.
Warning Messages
You will find warning messages, whenever dangers may arise from your actions. It is mandatory
that you observe these warning messages for your personal safety and in order to avoid property damage.
Depending on the risk level, the warning messages are displayed in descending order as follows:
Danger!
This symbol indicates an imminent danger.
Non-observance will result in personal injury or death.
Warning!
This symbol indicates a possible fault or danger.
Non-observance may cause personal injury or serious property damage.
Caution!
This symbol indicates a possible fault.
Non-observance could interrupt the device and any connected systems and plants, or result in
their complete failure.
Informative Symbols
Note
This symbol brings important information to your attention.
Action
This symbol indicates a paragraph with instructions. You are prompted to perform an action or
a sequence of actions.
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
2 VisuNet RM Shell—An Overview
Pepperl+Fuchs VisuNet Remote Monitors (RMs) and Box Thin Clients (BTC) are industrialgrade thin client solutions that provide a simplified, modern user interface for operators. The
firmware of an RM, called VisuNet RM Shell (RM Shell), enables users to easily access applications that run on a host system (e.g., workstation PC or server) via Ethernet.
With RM Shell, the latest versions of common remote protocols, such as RDP 10 or VNC are
supported. With these protocols, the RMs / BTCs can be easily integrated into all major process control systems—whether they are virtualized or conventional workstation-based setups.
Further, RM Shell has a tailored user interface, which only shows the important system aspects
that are relevant for the configuration of the RM / BTC. This makes the integration of an RM /
BTC into the process control system simpler than ever before. Configuring a new RDP connection, for example, can be done in a few steps. This is achieved via a consistent, touchscreenoptimized design across all protocol editors.
RM Shell also helps increase process stability. It ensures a stable connection to the process
control host system and an error-free display of the process pictures.
The auto-connect function can be used to configure RMs / BTCs in such a way that they automatically establish a connection to a designated host system, without any further intervention
from the user. While temporarily interrupted connections are automatically reestablished,
backup hosts can be specified in RM Shell to which an RM / BTC can automatically connect if a
host system fails.
In addition to support for remote protocols, RM Shell also offers a restricted web browser feature, which can be enabled via an optional professional license key. This allows fixed
addresses to web applications like web-based Manufacturing Execution Systems (MES) to be
defined. Users with administrator rights can restrict operator access to these pre-defined websites. This increases system security and reduces the risk of malware infiltration.
This manual describes the features and functions of RM Shell in detail.
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
2.1 Update Architecture
The RM Shell architecture consists of two partitions.
The main elements of partition C are the RM Shell as well as Device Drivers and Service Applications. All components are based on Windows 10 IOT LTSC 2019 or Windows 10 IOT LTSB
2016.
Updates regarding Windows security patches, functional updates or RM Shell security updates
effect partition C. Only single components are affected and will be overwritten depending on
the update. Whenever a factory reset is performed all data of partition C will be overwritten.
The Factory Reset Update is an own package which will be provided and imported via Shell.
Figure 2.1 Architecture of the RM Shell
2.2 Factory Reset
With Factory Reset Version No. 6.0 and newer, the image is no longer available locally on Partition D which increases the storage and speed. With Factory Reset Version >6.0 and RM Shell
version >5.3 it is possible to capture your own backup image. We strongly recommend to create your own backup image and store it on your network drive.
Feature Description Notes
Pepperl+Fuchs
Factory Reset
Image
Backup Image Own captured Backup Image, which
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Available for each specific device.
The Pepperl+Fuchs default settings
will be applied back to your device.
With Factory Reset 6.0 and newer
the image won’t be stored on the
device any more.
can only be applied on the same
device with the identical serial number. The backup image can be used
to restore a specific state of a device.
Get in contact with your local sales
support
Caution! After applying the Pepperl+Fuchs image the setup of the
device needs to be performed
locally! The RM Shell first start wizard will guide you through the most
important initial configuration steps.
Please refer to the First Start Wizard
Chapter in the RM Shell Manual for
further information.
Has to be captured by the customer
in the RM Shell Factory Reset or via
VisuNet CC - Device Backup in
advance.
Note: VisuNet CC might not be able
to find the device when changes of
the computer name or the Network
settings have been done after capturing the image.
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
2.3 Program Features
Feature Description Notes
Operating system Based on Microsoft® Windows® 10
Modern, simplified user interface
Easy Set-up Designed to be used intuitive.
Auto-connect Allows you to configure the RM to
Connection loss
detection
Backup connection
Centralized management of all
RMs
Remote Protocols and Clients
MS RDP Latest version of Microsoft Remote
VNC VNC client, compatible with multiple
Restricted web
browser, based
on Internet
Explorer
Restricted web
browser, based
on Chrome
Desktop Sharing Displays the desktop of other RMs
Raritan KVM Client allows you to directly connect
DRDC Allows you to directly connect from a
Security
Unified write filter Unified write filter Protects the drive
Scheduler Enables 24/7 use of unified write fil-
IoT Enterprise LTSC 2019 or Microsoft® Windows® 10 IoT Enterprise
LTSB 2016
Touch-optimized, modern UI
Additional an initial setup wizard
guides you through the most important steps when configuring an RM
for the first time
automatically connect to host systems after startup
The RM detects network failures or if
a host is unavailable
In case of a network or host failure,
an RM can automatically connect to
a backup host system
RMs can be managed and configured centrally via VisuNet Control
Center.
Desktop Protocol
VNC servers (e.g., TightVNC and
UltraVNC)
Fast HTML browser that uses Internet Explorer to render websites.
Operators can be restricted to visiting only specified websites.
Fast HTML5 browser that uses the
Google Chrome. Operators can be
restricted to visiting only specified
websites.
with enabled Desktop Sharing
Server
to Raritan Dominion KX IV-101 KVMover-IP-Switch
VisuNet Remote Monitor to a virtualized Emerson DeltaV system
from persistent storage of malicious
software
ter without buffer overflow. Periodic
reboots can be planned to occur
when device is not in use
Improved feature in RM Shell 5
Improved feature in RM Shell 5
Optional CC license feature.
Please find further information at
pepperl-fuchs.com/hmi
Optional PRO license feature
Optional PRO license feature
Optional PRO license feature
Optional PRO license feature
Optional DRDC license feature
New feature in RM Shell 5
New feature in RM Shell 5
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Feature Description Notes
Antivirus software support
Dialog filter Closes application windows that are
Firewall Windows firewall protects RMs from
USB pen drive
lock
Updates Pepperl+Fuchs provides regularly
Capture Backup
Image
Apply Backup
Image
Additional Security Features
Security Alerts Pepperl+Fuchs investigates all
Thin Client Software Update Service
Advanced Features
Administrator
access to Windows® Explorer
Clean lock Allows you to temporarily lock the
Network test tools A set of network test tools (e.g., ping
Task Switcher Switch between multiple remote
Extended desktop support for
industrial Box
Thin Client BTC
Wireless LAN
configuration
support
Administrators can install third-party
virus protection software. Windows
defender is activated by default
not whitelisted and blocks user
access to the file system
network attacks
USB lockdown prevents access of
storage media like USB sticks on the
RMs
updates in terms of security patches
and functional updates.
Capture your individual device settings of the RM/BTC as a backup
image and apply when required
back on to the device.
Apply your individual device settings
of the RM/BTC which were earlier
captured as a backup image and
overwrite the full windows partition.
reports of security vulnerabilities
affecting Pepperl+Fuchs products
and services.
Let us inform you when either security or functionality updates are available.
Allows administrators to install thirdparty applications and adjust
advanced system Settings. Systems
can be integrated in the domain.
input devices (e.g., touchscreen)
when cleaning the device to avoid
accidental inputs
tool) provide support while commissioning an RM
connections and apps that are running on the RM.
Remote profile connections can be
assigned to different monitors that
are connected to the industrial Box
Thin Client BTC
Wireless LAN connections can be
managed in RM Shell (requires builtin wireless LAN adapter)
New feature in RM Shell 5
New feature in RM Shell 5
Please check for updates regularly
or use our Thin Client Software
Update Service to be informed by
Pepperl+Fuchs.
New feature of RM Shell 5.3 and
newer, and Factory Reset 6.0
Note: RM Shell 5.3 (or newer) in
combination with Factory Reset 6.0
(or newer) is required.
New feature of RM Shell 5.3 and
newer, and Factory Reset 6.0
Note: RM Shell 5.3 (or newer) in
combination with Factory Reset 6.0
(or newer) is required.
Cyber Security and Reporting,
Subscribe to our RSS feed to stay
updated on Cyber Security Information from Pepperl+Fuchs
https://www.pepperlfuchs.com/global/en/33314.htm
New feature in RM Shell 5
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Feature Description Notes
Process explorer Allows you to diagnose an RM and
Desktop Sharing
Server
2.4 Licencing
Ordering Information
When purchasing Pepperl+Fuchs RMs or BTCs RM Shell is already installed and the scope of
delivery includes RM Shell licenses.
Part No. Model Number
548289 VISUNET-RM-SHELL5-PRO
548294 VISUNET-RM-SHELL5-DRDC
548284 VISUNET-RM-SHELL5-CC
monitor how much RAM, storage,
and CPU are being used by local
processes.
Clone an RM and display its desktop
on other RMs
Note
License Bundles
Contact your local Pepperl+Fuchs sales representative for information about license bundles.
2.5 Installation
A Wizard guides you through the first steps of the installation of the RM Shell. After completing
the First Start Wizard the RM Shell will be started in the Operator Role.
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
2.5.1 First Start Wizard
When you start a device with VisuNet RM Shell for the first time, the first-start wizard appears
on your screen. This wizard guides you through the most important initial configuration steps.
Configure your basic system settings and click "Next." Accept the terms and conditions on the
next window to start using VisuNet RM Shell.
Figure 2.2
If your VisuNet RM Shell 5 is based on Windows® 10 IoT Enterprise 2019
LTSC, you also must perform the following steps:
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Set the correct Region
1.
Click "Set Region" to enter the advanced Microsoft® settings.
Figure 2.3
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
2.
Navigate to the "Region" tab on the left side
Figure 2.4
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
3.
Pick the required region from the drop-down list.
Figure 2.5
4.
Close the dialog
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Add Keyboard Layout
Click "Set Language and Keyboard" (2.) to enter the advanced Microsoft® settings, then navigate to "Language"
1.
Select the installed language "English (United States)" and click the "Options" button:
Figure 2.6
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
2.
Under the "Keyboards" section, click the Add a keyboard button
Figure 2.7
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
3.
Select the new keyboard layout
Figure 2.8
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
4.
Remove the US keyboard layout in the last step
Figure 2.9
5.
Close the dialog.
6.
The input language in the First Start Wizard will not change, since only the keyboard layout is
affected by this change.
The Wizard guides you through the following:
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Computer Name
Changes the computer name of your Windows® device as well.
The updated computer name is only applied after a restart.
Figure 2.10 Computer Name
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Setup Network
All information about the local RM / BTCs network adapter hardware is shown.
You can edit the network adapter name according to your needs.
Use this option to enable/disable DHCP (Dynamic Host Configuration Protocol).
With DHCP, you can integrate the RM / BTC into an existing network without further manual
configuration. Settings like IP Address, Subnet Mask, Default Gateway, and DNS Server are
addressed then assigned automatically to the RM / BTC. However, you can set up all these
parameters manually by disabling the DHCP option.
22
Figure 2.11 Setup Network
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Setup Touchscreen
Select the right touch settings, if your RM is equipped with a touch screen option. For further
information refer to Chapter 7.13.
Figure 2.12
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Password Settings
Engineer Password: no default password is set. To ensure the highest level of security, the
Administrator and Engineer user roles must be password protected.
Administrator Password: no default password is set. To ensure the highest level of security,
the Administrator and Engineer user roles must be password protected.
Windows® Password: accesses the Windows® password. The Windows® password is dis-
played in encrypted form only.
Tip
We highly recommend changing the Windows® password.
Factory Reset Password: Change the Factory Reset password. The password is hidden via
dots and must have at least 6 characters. The field cannot be blank.
24
Figure 2.13 Password Settings
Note
In case of restoring a backup or clone image or if you changed the password in the Factory
Reset UI the Factory Reset Password option will not appear.
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
License Agreement
You have to accept the License agreement to proceed further.
Figure 2.14 License Agreement
Note
Correct Information
Ensure that you set the correct information on this wizard. The information should be valid for
the location where the VisuNet RM Shell will be installed. The correct time is required for
encrypted communication and to ensure reliable communication.
After completing the First Starting Wizard, the VisuNet RM Shell will be started in the Operator
Role. To configure further settings switch to the Administrator role.
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VisuNet RM Shell 5
VisuNet RM Shell—An Overview
Figure 2.15
VisuNet RM Shell does not come with any pre-created connection profiles. For this reason, the
profiles list is empty when you start VisuNet RM Shell for the first time.
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VisuNet RM Shell 5
full
user rights
limited
user rights
A
E
O
VisuNet RM Shell—An Overview
2.6 VisuNet RM Shell User Roles
The VisuNet RM Shell security concept is based on 3 user roles that are structured hierarchically. Each user role has different rights.
Figure 2.16 Concept of user rights: O(perator), E(ngineer) and A(dministrator)
User Role Description
Operator (O) Operators are standard users. They can only
Engineer (E) Engineers are responsible for RM setup and
Administrator (A) Administrators have all rights of operators and
execute predefined profiles. Operators have
no access to RM settings.
integration. They have acces to profiles, system settings, and applications (create, edit,
and delete profiles).
engineers. In addition, administrators can
access Windows®Explorer to install third-
party applications and drivers and adjust
advanced settings outside of RM Shell.
Warning!
Password Protection
To ensure the highest level of security, the Administrator and Engineer user roles must be password protected. Access to the Administrator and Engineer user roles should be permitted only
to employees who are familiar with the administration of thin clients. There is no factory default
password setting for any of the user roles.
The passwords can be set in the first start wizard. In the administrator role, the passwords can
be adjusted or set in the Security Settings
Note
Compatibility of Third-Party Software
RM Shell is qualified to work with software that is shipped with Pepperl+Fuchs VisuNet
devices. Pepperl+Fuchs does not guarantee the functionality of third-party software.
Customers are responsible for ensuring compatibility with any third-party software.
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VisuNet RM Shell 5
1
5
4
2
6
3
VisuNet RM Shell 5 User Interface
3 VisuNet RM Shell 5 User Interface
Home Screen Features (Administrator Role, after individual profiles
have been created)
The home screen is divided into 6 basic areas:
Figure 3.1 RM Shell 5 home screen
1 System functions
2 Unified write filter status
3 User-role information
4 Fly-in messages
5 Profiles
6 Applications
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VisuNet RM Shell 5
VisuNet RM Shell 5 User Interface
1. System Functions
Icon Description
RM Shell Task Switcher
The RM Shell Task Switcher allows you to
switch between open connection profiles and
applications running on an RM / BTC. To open
the Task Switcher, click the icon or press the
hotkey CTRL+Alt+SCROLL on the keyboard.
The Task Switcher shows a window overview
of all open remote connections and apps. You
can change the application by selecting one of
the displayed remote connections or apps.
Use the number keys 1 to 9 to switch within
the profiles. Click 0 to return to the VisuNet
RM Shell Home screen.
Switch user role
Choose between Operator, Engineer, or
Administrator
Touchscreen keyboard
Shows the touchscreen keyboard on the
screen.
Preconfigured power options, such as:
• Protect disk and restart
• Restart
• Shutdown (Some devices need a power
reset to be able to boot again)
• Turn off display
The power options can be set by the Engineer
and Administrator user roles. The Operator
user role is only allowed to run the preconfigured options.
2. Unified Write Filter Status
This area of the home screen indicates whether the unified write filter is enabled. For more
information on the unified write filter, see chapter 3.1.
3. User-Role Information
When an Administrator or Engineer user is logged in, the signed-in user role is indicated at the
top of the home screen. If an Operator user is logged in, this information is not displayed.
4. Fly-In Messages
At the top-right corner of the home screen, fly-in messages show error messages or status
information when certain events occur. Click on the fly-in messages to make them disappear.
The messages automatically disappear after 30 seconds.
5. Profiles
This section shows all profiles that have been created locally. Every profile is represented by a
tile that displays the profile type (e.g., "RDP," "VNC"), profile name (e.g., "RDP - 2"), and connection status (e.g., "connected," "disconnected").
The following symbols indicate the different profile types:
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VisuNet RM Shell 5
VisuNet RM Shell 5 User Interface
RDP
Desktop Sharing
1
VNC
Web Browser URL (Chrome)
Web browser URL (IE)
Raritan KVM
1. PRO license required to unlock feature
1
1
1
Profile status information is indicated at the bottom-left corner of each profile tile:
Status Description
Idle Initial status after a profile has
been created
Disconnected Profile is not connected to a
host
Connected Profile is connected to a host
PC. A green status bar at the
top of the profile tile is visible.
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