PEPPERL FUCHS Ex-Handy 10 User Manual
Digitalizing hazardous areas.
Enabling connectivity.
Enhancing mobility.
Feature Phone for use
in Hazardous Areas
Ex-Handy 10
User Guide
English
Copyright © 2019 Pepperl+Fuchs GmbH.
PEPPERL+FUCHS and the ecom A PEPPERL+FUCHS
BRAND logo are trademarks of Pepperl+Fuchs GmbH.
Other company and product names may be trademarks
or registered trademarks of the respective owners with
whom they are associated.
Third Party Trademarks
Google™, Android™, Google Play and other marks are
trademarks of Google LLC.”
The Android robot is reproduced or modified from work
created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License.
RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE . DISPOSE OF USED
BATTERIES ACCORDING TO THE INSTRUCTIONS.
Guideline for Headphone and Earphone
This device have been tested to comply with the Sound
Pressure Level requirement laid down in the applicable
EN 50332-1and/or EN 50332-2 standards. Permanent
hearing loss may occur if earphones or headphones
are used at high volume for prolonged periods of time.
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Disposal of Old Electrical and Electronic
Equipment
The symbol of the crossed-out wheeled
bin indicates that within the countries in
the European Union, this product, and any
enhancements marked with this symbol, can
not be disposed as unsor ted waste but must be
taken to separate collection at their end-of-life.
Disposal of Battery
Please check local regulations for disposal of
batteries. The battery should never be placed
in municipal waste. Use a battery disposal
facility if available.
Legal Information
Charging Mode
For charging the temperature for the adapter and the
Ex-Handy 10 shall not higher than 45 ˚C.
2
Legal Information 2
Phone Models and Support Information 5
Phone Models Covered 5
Network Services 5
ECOM Support Information 5
Menu Options 6
Options Commonly Used across Menu Items 6
Limited Feature Description - Disclaimer 6
Safety Guidelines 7
SAR Information 9
Avoid High Temperatures 9
Personal Medical Devices 10
Child Safety 10
Battery Usage Guidelines 11
Batter y Usage 11
Charging the Battery 11
Verifying and Optimizing Battery Usage 12
Tips to extend the battery life 12
Getting Star ted 13
What Is In the Box ? 13
Your SIM Card 13
Inser ting the Nano-SIM Card 13
Your ECOM Ex-Handy 10 15
Switching On 16
Setting Up Your Phone 16
Need for a Google Account 16
Managing Home Screen 17
Phone Operations Without SIM Card 20
Changing the Wall paper 20
Taking a Screenshot 20
Keypad Functions 21
Contents
Managing Phone Settings 22
Language and Input Settings 22
Power Saving Settings 23
Connecting a PC Using USB Connection 24
Viewing Device Details 24
Managing Memory Utilized by Applications 25
Optimizing Memory Usage 25
Using Flashlight 25
Managing Wireless and Network Settings 26
Connecting to Wi-Fi Network 26
Connecting to Bluetooth Devices 26
Optimizing Data Usage 28
Activating Aeroplane Mode 28
Setting Up Tethering & portable hotspot 29
Setting Up Wi-Fi Hotspot 29
Activating Bluetooth Tethering 29
Setting Up VPN Connection 29
Connecting to a VPN Network 30
Managing Mobile Network 30
Managing Phone Security Settings 31
About Android Security 31
Managing Security Settings 31
Locking your Screen 31
Encrypting Phone Data 31
Locking Your SIM Card 32
Managing Credential Certificates 32
Managing Personal, Account and
System Set tings 33
Location Access 33
Backup and Restore Data 33
Managing Accounts 33
Adding an Account 33
Deleting an Account 34
Syncing Your Account 34
3
Managing Contacts 35
Add a New Contact 35
View the Contact Details 35
Sending a Message from Contacts 35
Dialing a Number from Contacts 35
Editing the Contact Details 35
Copy to Phone 36
Managing Contact Settings 36
Managing Phonebook Settings 36
Searching Contacts 37
Deleting a Contact 37
Managing Calls 38
Making a Call 38
Dialing a Number via Contacts 38
Answering an Incoming Call 38
Adding a Contact From Phone Screen 38
Viewing All Contacts from Phone Screen 38
Viewing Call History 38
Deleting Call History 39
Managing Call Settings 39
Changing Ringtones 39
Activating Vibrate Mode 39
Setting Up Your Voicemail 39
Editing Quick Responses 39
Managing Fixed Dial Numbers 39
Managing Calls 40
Blocking Incoming Calls 40
Call Forwarding 40
Call Waiting 41
Sending Messages 42
Sending SMS/MMS Message 42
Managing Message Settings 42
Deleting Messages 43
Using the Keyboard 44
Contents
Keyboard Dictionaries 44
Installing and Using
Android™ Applications 45
Google Play™ 45
Downloading Media Files and Documents 45
Accessing Gmail™ 45
Google Calendar™ 45
Alarm 46
Clock 46
Calculator 46
Voice Search 46
Frequently Asked Questions 48
Why is my phone not powering on
after inserting the SIM card? 48
How to Enable VoLTE on my phone? 48
What is Pocket mode? 48
How can I activate text entry using physical keypad? 48
How can I activate Wi-Fi Calling (VoWiFi)? 48
How can I configure and use Speed dial? 48
How can I perform a system update? 48
Frequently Asked Questions 49
How can I use the flash light set tings? 49
End User License Agreement 50
License 50
Phone Care 50
Warranty 50
FCC Statement 51
FCC Caution 51
EU - Declaration of Conformity 52
Index 5 3
4
Congratulations on the purchase of a ECOM Ex-Handy
10 feature phone. This phone is a GSM/GPRS/EDGE/
UMTS/LTE/VoWiFi enabled handset and has an
intuitive, feature-rich user interface, which allows you
to make the best use of the oered functions.
Phone Models Covered
This user guide covers the dierent variants of
Ex- Han dy 10.
The model name of the device can be found on the
packaging.
Network Services
These are additional services that you can avail
through your network service provider. To make the
best of these services, you must subscribe to them
through your service provider and obtain instructions
for their use from your service provider.
ECOM Support Information
For additional product and support information,
visit https://www.ecom-ex.com.
Use the Guide Eectively
Familiarize yourself with the terminology and symbols
used in the guide to help you use your phone
eectively.
Phone Models and Support Information
HOME
SCREEN
TOUCH &
HOLD
DRAG
SWIPE OR
SLIDE
PINCH IN/
OUT
5
This is the screen displayed when the
phone is in idle condition.
Touch and hold an item on the screen by
touching it and not lifting your finger until
an action occurs.
Touch and hold an item for a moment and
then, without lif ting your finger, move your
finger on the screen until you reach the
target position.
Quickly move your finger across the
surface of the screen, without pausing
when you fir st touch. For example, you can
slide a home screen left or right to view the
other home screens.
Pinch in/out on a webpage, map or other
screen to zoom. For example, double-tap
a webpage in Browser to zoom in, and
double-tap again to zoom out.
Signifies a Note.
Options Commonly Used across Menu Items
The following are common actions used across various
menu items:
BACK
OK
HOME
Displays the previous screen. Use
the Left Selection Key to perform this
function.
Confirms an action. Use the Center
key on applicable screens, to per form
this function.
Moves the current working application
to the recent applications list/
background and displays home
screen
Double tap the Home key to access
the recent applications.
OPTIONS
Displays the options for the current
screen.
Limited Feature Description - Disclaimer
Your Ex-Handy 10 feature phone comes with feature rich
Android operating system and GMS applications which
gets frequent updates. This document intend to address
the basic features of the phone and the integrated
applications. To get the best out of your EX-Handy
10, we recommend you to refer the help and support
documentation associated with each application and
explore the latest features oered by them.
Menue Options
6
Please read and understand the following safety
guidelines before you use the phone. These
guidelines provide details to enable you to operate
your phone safely and conform to any legal
requirements regarding the use of cellular phones.
Electrical interference may obstruct
the use of your phone. Obser ve
restrictions in hospitals and near
medical equipment.
Switch o your cellular phone when in
an aircraft. Wireless phone s can cause
interference or danger to an aircraft. In
an aircraft, the phone can be used in
flight mode.
Do not expose the bat tery to high
temperatures (in excess of 55°C).
Adhere to road safety laws. Do not
hold/use a phone while you are driving;
find a safe place to stop first. Use
hands-free microphone while you are
driving.
Avoid using the phone in close
proximity to personal medical devices,
such as pacemakers and hearing aids.
Use only ECOM Ex-Handy 10 approved
charging equipment to charge your
phone and avoid damage to your
phone.
The symbol of the crossed-out
wheeled bin indicates that this
product, and any enhancements
marked with this symbol, can not be
disposed as unsorted waste but must
be taken to separate collection at their
end-of-life.
Ensure that only qualified personnel
install or repair your phone.
Applicable to non-EX versions only:
Do not to use the phone at a refueling
point. Observe restrictions when
using radio equipment at fuel depots,
chemical plants or where blasting
operations are in progress.
Safety Guidelines
7
The ECOM Ex-Handy 10 is wate r-proof
and can be submerged to 2 metres for
30 minutes.
Make sure to properly close the rubber
cover of the charging connector and
audio connector and the screws of
the SIM card cover shall be tightened
to avoid deposits of water drops on
these connectors, when the phone is
immersed in water.
Water droplets may condense under
the display cover if the phone is
immersed in water with significant
drop in temperature. This does not
indicate water leakage. The droplets
disappear at room temperature.
The ECOM Ex-Handy 10 is dustresistant, rugged and shockresistant. However, it is not dustproof or unbreakable if subjected to
overwhelming impact. For best results
and long product life, one should
protect the ECOM Ex-Handy 10 from
salt water, dust and strong impacts.
Safety Guidelines
8
SAR Information
The ECOM Ex-Handy 10 has been certified in
compliance with the Government’s requirements
for exposure to Radio Waves.
When communicating over the wireless network, the
feature phone emits via the radio frequency waves low
levels of radio energy. The Specific Absorption Rate,
or SAR, is the amount of RF energy absorbed by the
body while using the phone and is expressed in watts/
kilogram (W/kg).
Governments around the world have adopted
comprehensive international safety guidelines,
developed by scientific organizations, for example,
ICNIRP (International Commission on Non-Ionizing
Radiation Protection) and IEEE (The Institute of
Electrical and Electronics Engineers Inc.). These
guidelines establish permitted levels of radio wave
exposure for the general population.
Tests for SAR are conducted using standardized
methods with the phone transmitting at its highest
certified power level in all used frequency bands.
SAR Data Information for residents in countries
that have adopted the SAR limit recommended
by the International Commission on Non-Ionizing
Radiation Protection (ICNIRP). For example,
European Union, Japan, Brazil and New Zealand.
Safety Guidelines
A minimum separation distance of 1.5 cm must be
maintained between the user’s body and the device,
including the antenna during body-worn operation to
comply with the RF exposure requirements in Europe.
The limit recommended by ICNIRP is 2 W/kg averaged
over ten (10) gram of tissue.
The following SAR values are applicable to
Ex-Handy-10 RoW variant of ECOM Ex-Handy 10
feature phones. This variant is available in countries in
Asia, Australia and European union.
The highest SAR value for the ECOM Ex-Handy 10
RoW phone when tested by ECOM for use:
By the head is 0.489 W/Kg (10 g).
Worn on the body is 1.033 W/Kg (10 g-5 mm).
Avoid High Temperatures
Leaving the phone in hot or cold places, such as in a
closed car in summer or winter conditions, reduces
the capacity and lifetime of the built-in battery. For
the best results, try to keep the phone between -20°C
and +55°C (-4°F and 131°F). A phone with a hot or
cold battery may not work temporarily, even when
the battery is fully charged. Battery performance is
particularly limited in temperatures well below freezing.
9
Personal Medical Devices
Feature phones may aect the operation of cardiac
pacemakers and other implanted equipment. Please
avoid placing the feature phone over the pacemaker,
for example in your breast pocket. When using
the feature phone, place it at the ear opposite the
pacemaker. If a minimum distance of 15 cm (6 inches)
is kept between the feature phone and the pacemaker,
the risk of interference is limited. If you suspect that
interference is taking place, immediately turn o your
feature phone. Contact your cardiologist for more
information. For other medical devices, consult your
physician and the manufacturer of the device. Comply
with instructions to switch o the device or deactivate
the RF transmitter when required, especially when
posted in hospitals and aeroplanes. Equipment used in
these places may be sensitive to radio waves emitted
from the device and adversely aect their operation.
Also, observe restrictions at gas stations or other areas
with flammable atmosphere or when close to electroexplosive devices.
Child Safety
Do not allow children to play with your feature phone
or its accessories. Keep it out of their reach. They
could hur t themselves or others, or could accidentally
damage the feature phone or accessories. Your feature
phone and its accessories may contain small parts,
which could be detached and create a choking hazard.
Emergency Calls
Safety Guidelines11Battery Usage Guidelines
Feature phones operate using radio signals, which
cannot guarantee connection under all conditions.
Therefore you should never rely solely upon any feature
phone for essential communications (e.g. medical
emergencies). Emergency calls may not be possible
in all areas, on all cellular networks, or when certain
network services and/or feature phone features are in
use. Check with your local service provider.
To make emergency calls, the user can dial the
emergency numbers.
If the device is in keypad locked state, you can long
press the EMERGENCY text on the screen.
The user can also long press the power key to bring up
the power down menu and tap the emergency call
(
) option.
10
Battery Usage
ECOM Ex-Handy 10 phone comes with a built-in
battery. For any battery related queries contact ECOM
customer support.
WARNING
Use only ECOM certified charger and charging
cable with magnetic connector , to charge your
ECOM Ex-Handy 10.
Charging the Batter y
The battery delivered with your feature phone is not
fully charged. We recommend to charge the phone
for five hours before using it for the first time. The full
capacity of the battery is reached after 3 to 4 complete
charge/discharge cycles.
There is a risk of explosion while charging if the
battery has been replaced by an incorrect t ype.
2. Connect to Phone
The charging port is located in lower side of
the phone, below the back cover. Insert the
magnetic connector to the charging port, such
that the black arrow is positioned on the top of
the connector.
3. Charging Animation/Icon
If the battery is being charged when the phone
is switched o, a battery charging animation
with charged percentage is displayed.
If the battery is being charged while the phone
is switched on, the batter y charge icon on the
home screen shows animation indicating that
the battery is being charged. After the phone
is fully charged the charging animation stops
and you can disconnect the charger from the
phone.
The LED indicator on the top right corner of
the phone, shows RED when the charging is
in progress and changes to GREEN once the
charging completes.
1. Insert Charger
Inser t the charger plug into a power outlet.
WARNING
DO NOT charge your ECOM Ex-Handy 10 inside
hazardous areas and/or with any other cable and
charger other than the provided ECOM certified
charging cable and charger.
Charging your ECOM Ex-Handy 10 with a dierent
cable/Charger and/or in a hazardous environment
will compromise the intrinsically safe nature of the
device.
Verifying and Optimizing Battery Usage
To check the battery usage status and also close some
applications to save battery power, select Settings >
Battery.
The current battery charge status (charging or
discharging) and the charge level details are displayed
on the top of the screen.
The discharge graph (visible upon tapping the battery
image) shows the battery level over time since you last
charged the device.
The list at the bottom of the screen shows the
breakdown of battery usage for individual applications
and services. Touch any listed items for more details.
The details screen for some applications includes
options that allow you to adjust settings aecting
power usage, or stop the app completely.
If you stop some system apps or services such as
Google ser vice, your device may not work correctly.
Tips to extend the battery life
Follow these tips to extend your phone’s battery life.
Battery Usage Guidelines
If you are using Wi-Fi, Bluetooth, or GPS, use the
Quick Settings or Phone Settings to turn them o.
Move Maps or Navigation apps to background
when you are not using them. They use GPS (and
thus more power) only when they’re running.
Set screen brightness to Auto and set a shor ter
Sleep timeout (1 minute). The display settings are
located in Settings > Display.
If you are travelling and do not have access to
mobile or Wi-Fi network, switch to Aeroplane
mode. Drag down the notification bar and locate the
Airplane mode icon ( ). Tap the Aeroplane icon
to enable/activate Aeroplane mode ( ).
12
What Is In the Box ?
The list of items in the ECOM Ex-Handy 10 phone box
are:
ECOM Ex-Handy 10 phone with rechargeable
built-in battery
Wall charger
USB cable
Screw driver
Documentation
Your SIM Card
The SIM card associates your network services (for
example, phone number, data services, and so on) with
your phone.
Inserting the Nano-SIM Card
Step 1
To insert the nano-SIM
card unscrew the t wo
cover screws in a counter
clockwise direction and
remove the SIM card
cover.
Please use the
screwdriver Torx T8
provided with the device.
Step 2
Insert the nano-SIM
card with the goldcolored contacts facing
downwards by pushing it
upward in the designated
slot.
Getting Started
13
Step 3
Reattach the SIM card
cover and screw down
the two cover screws in a
clockwise direction.
Please use the
screwdriver Torx T8
provided with the device
and ensure not to
overtighten the screws.
14
ECOM Ex-Handy 10 Phone
Receiver/ Earpiece
Touch Display
Volume
Programmable key
Alarm key
Headset port
Power On/O
Volume
Navigation Keys
Make Call/Accept Call
Press and hold to access voicemail
Press and hold to lock the keypad
Your ECOM Ex-Handy 10
Back Key
Microphone
Camera
Home
Options
OK
Call End/Reject
Press and hold to turn on/o DnD mode
Loudspeaker
USB/Charger
Port
15
Switching On
Press and hold the Power ON/OFF key located in
the top corner in the right hand side for 2 seconds to
Power ON the phone.
When the phone is switched on, it tries to register with
the network. After successful registration, the name of
the service provider is displayed.
Setting Up Your Phone
To setup your phone follow the instructions on the
setup wizard.
Need for a Google Account
Signing into Google account helps user to access
personalized oerings via Google Mobile Services
(e.g. e-mail, calendar, drive, contacts). It also provides
multiple security and management services for your
device and Google services. For more details and
latest information, visit https://support.google.com/
accounts.
Your ECOM Ex-Handy 10
16
Managing Home Screen
After you complete the phone setup, the home screen
is displayed. The home screen is the begining point
to access all the device’s features. The home screen
can have multiple panels. To move between the home
panels, press the navigation keys.
The home screen includes,
Wi-Fi Signal strength indicator
Service indicator
Battery charge indicator
Time indicator
Display icons and Home screen
Application menu or grid
Your ECOM Ex-Handy 10
1
2
3
4
5
6
The navigation keys are located below the display
screen.
The Application menu or grid is located above the
navigation buttons in the home screen. The app icons
you keep in the tray remain visible on every Home
screen panel.
17
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