Pepperl+Fuchs Ecom Smart-Ex 02 User Manual

Digitalizing hazardous areas.
Enabling connectivity.
Enhancing mobility.

Smartphone for use
in Hazardous Areas

Smart-Ex® 02
User Guide

English

Copyright © 2019 Pepperl+Fuchs GmbH. PEPPERL+FUCHS
and the ecom A PEPPERL+FUCHS BRAND logo are
trademarks of Pepperl+Fuchs GmbH. Other company and
product names may be trademarks or registered trademarks
of the respective owners with whom they are associated.

Third Party Trademarks

Google™, Android™, Google Play and other marks are
trademarks of Google LLC.”
The Android robot is reproduced or modified from work
created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License.

Disposal of Old Electrical and Electronic Equipment

The symbol of the crossed-out wheeled
bin indicates that within the countries in
the European Union, this product, and any
enhancements marked with this symbol, can
not be disposed as unsorted waste but must be
taken to separate collection at their end- of-life.

Disposal of Battery

Please check local regulations for disposal of
batteries. The battery should never be placed
in municipal waste. Use a battery disposal
facility if available.

RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED
BATTERIES ACCORDING TO THE INSTRUCTIONS.

Guideline for Headphone and Earphone

This device have been tested to comply with the Sound
Pressure Level requirement laid down in the applicable
EN 50332-1and/or EN 50332-2 standards. Permanent
hearing loss may occur if earphones or headphones
are used at high volume for prolonged periods of time.

To prevent possible hearing damage, do not
listen at high volume levels for long periods.

Charging Mode

For charging the temperature for the adapter and
the Smart-Ex® 02 shall not higher than 45 ˚C.

Legal Information

2

Legal Information 2

Phone Models and Support Information 6

Phone Models Covered 6
Network Services 6
ECOM Support Information 6
Use the Guide Eectively 6

Menu Options 7

Limited Feature Description - Disclaimer 7

Your ECOM Smart-Ex® 02 16

Switching On 17
Setting Up Your Phone 17
Need for a Google Account 17
Managing Home Screen 18

Home Screen Indicators 20
Phone Operations Without SIM Card 21
Changing the Wall paper 21
Taking a Screenshot 22
Keypad Functions 23

Safety Guidelines 8

SAR Information 10
Avoid High Temperatures 10
Personal Medical Devices 10
Child Safety 11
Emergency Calls 11

Battery Usage Guidelines 12

Battery Usage 12
Charging the Battery 12
Verifying and Optimizing Battery Usage 13
Tips to extend the battery life 13

Getting Started 14

What Is In the Box ? 14
Your SIM Card 14
Inserting the Nano-SIM Card and Battery 14

Contents

Managing Phone Settings 24

Language and Input Settings 24
Spell Checker Settings 24
Personal Dictionary Settings 24
Text -to-speech Output Settings 24
Display Settings 24
Power Saving Settings 25

Quick Settings 25

Connecting a PC Using USB Connection 26
Viewing Device Details 26
Managing Memory Utilized by Applications 26
Optimizing Memory Usage 27
Using Flashlight 27

Managing Wireless and Network Settings 28

Connecting to Wi-Fi Network 28
Connecting to Bluetooth Devices 28
Optimizing Data Usage 29

3

Activating Aeroplane Mode 30
Setting Up Tethering & portable hotspot 30
Setting Up Wi-Fi Hotspot 30

Managing Phone Security Settings 33

About Android Security 33
Managing Security Settings 33
Locking your Screen 33
Locking Your SIM Card 33
Managing Credential Certificates 34

Managing Personal, Account
and System Settings 35

Location Access 35
Backup and Restore Data 35
Backup your data 35

Managing Accounts 35
Syncing Your Account 36

Managing Calls 40

Making a Call 40
Dialing a Number via Contacts 40
Answering an Incoming Call 40
Adding a Contact From Phone Screen 40
Viewing All Contacts from Phone Screen 40
Viewing Call History 41
Deleting Call History 41
Managing Call Settings 41
Changing Ringtones 41
Activating Vibrate Mode 41
Setting Up Your Voicemail 41
Editing Quick Responses 41
Managing Fixed Dial Numbers 42
Blocking Incoming Calls 42
Call Barring 42
Call Forwarding 42
Call Waiting 43
Caller ID Display 43

Managing Contacts 37

Add a New Contact 37
View the Contact Details 37
Sending a Message from Contacts 37
Dialing a Number from Contacts 37
Editing the Contact Details 37
Copy to Phone 38
Managing Contact Settings 38
Managing Phonebook Settings 38
Searching Contacts 39
Deleting a Contact 39

Contents

Sending Messages 44

Sending SMS/MMS Message 44
Managing Message Settings 44
Deleting Messages 45

Using the Keyboard 46

Keyboard Dictionaries 46

Installing and Using Android™ Applications 47

Google Play™ 47

4

Downloading Media Files and Documents 47
Accessing Gmail™ 47
Google Calendar™ 47
Alarm 48
Clock 48
Calculator 48
Voice Search 48

Frequently Asked Questions 50

How to Enable VoLTE on my phone? 50
What is Pocket mode? 50
How can I activate Wi-Fi Calling (VoWiFi)? 50
How can I activate Video Calling (ViLTE)? 50
How can I configure and use Speed dial? 50
How can I perform a system update ? 50
How can I use the flash light settings? 50

End User License Agreement 51

License 51
Phone Care 51
Warrant y 51

FCC Statement 52

FCC Statement 52
IC Notice 52
IC Radiation Exposure Statement 52

Déclaration de la FCC 53

Déclaration de la FCC 53
Remarque IC 53

Contents

Déclaration d’exposition IC 53

Radio Frequency (RF) Energy 54

Radio Frequency (RF) Energy 54

Énergie Radioélectrique 55

Énergie Radioélectrique 55

EU - Declaration of Conformity 56

EU - Declaration of Conformity 56

Index 57

5

Congratulations on the purchase of a ECOM Smart-Ex®
02 dual-SIM smartphone. This phone is a GSM/GPRS/
EDGE/UMTS/VoLTE/ViLTE/VoWiFi enabled handset
and has an intuitive, feature-rich user interface,
which allows you to make the best use of the oered
functions.

Phone Models Covered

This user guide covers the dierent variants of
Smart-Ex

®

02.

The model name of the device can be found on the
packaging.

Network Services

These are additional services that you can avail
through your network service provider. To make the
best of these services, you must subscribe to them
through your service provider and obtain instructions
for their use from your service provider.

ECOM Support Information

For additional product and support information,
visit https://www.ecom-ex.com.

Use the Guide Eectively

Familiarize yourself with the terminology and symbols
used in the guide to help you use your phone
eectively.

Phone Models and Support Information

home screen This is the screen displayed when the

TOUCH &
HOLD

DRAG Touch and hold an item for a moment and

SWIPE OR
SLIDE

Pinch in/out Pinch in/out on a webpage, map or other

6

phone is in idle condition.

Touch and hold an item on the screen by
touching it and not lifting your finger until
an action occurs.

then, without lifting your finger, move your
finger on the screen until you reach the
target position.

Quickly move your finger across the
surface of the screen, without pausing
when you first touch. For example, you can
slide a home screen left or right to view the
other home screens.

screen to zoom. For example, double-tap
a webpage in Browser to zoom in, and
double-tap again to zoom out.

Signifies a Note.

Options Commonly Used across Menu Items
The following are common actions used across various
menu items:

back Displays the previous screen. Use

Home Moves the current working application

Recent Displays recently used applications.

the Left Selection Key to perform this
function.

to the recent applications list/
background and displays home
screen

Limited Feature Description - Disclaimer

You r Smar t-E x

®

02 smartphone comes with feature
rich Android operating system and GMS applications
which gets frequent updates. This document intend
to address the basic features of the phone and the
integrated applications. To get the best out of your
Smart-Ex® 02, we recommend you to refer the help
and support documentation associated with each
application and explore the latest features oered by
them.

Menu Options

7

Please read and understand the following safety
guidelines before you use the phone. These guidelines
provide details to enable you to operate your phone
safely and conform to any legal requirements regarding
the use of cellular phones.

Electrical interference may obstruct the
use of your phone. Observe restrictions in
hospitals and near medical equipment.

Switch o your cellular phone when in
an aircraft. Wireless phones can cause
interference or danger to an aircraft. In an
aircraft, the phone can be used in flight
mode.

Do not expose the battery to high
temperatures (in excess of 55°C).

Adhere to road safety laws. Do not hold/
use a phone while you are driving; find a
safe place to stop first. Use hands-free
microphone while you are driving.

Avoid using the phone in close proximity
to personal medical devices, such as
pacemakers and hearing aids.

Use only ECOM Smart-Ex® 02 approved
charging equipment to charge your phone
and avoid damage to your phone.

The symbol of the crossed-out wheeled
bin indicates that this product, and any
enhancements marked with this symbol,
can not be disposed as unsorted waste
but must be taken to separate collection
at their end-of-life.

Ensure that only qualified personnel install
or repair your phone.

Applicable to non-EX versions only:
Do not to use the phone at a refueling
point. Observe restrictions when using
radio equipment at fuel depots, chemical
plants or where blasting operations are in
progress.

Safety Guidelines

8

The ECOM Smart-Ex® 02 is water-proof
and can be submerged to 2 metres for 30
minutes.
Make sure to properly close the rubber
cover of the charging connector and audio
connector and the screws of the SIM card
cover shall be tightened to avoid deposits
of water drops on these connectors, when
the phone is immersed in water.
Water droplets may condense under the
display cover if the phone is immersed in
water with significant drop in temperature.
This does not indicate water leakage. The
droplets disappear at room temperature.
The ECOM Smart-Ex

®

02 is dust-resistant,
rugged and shock-resistant. However, it is
not dust-proof or unbreakable if subjected
to overwhelming impact. For best results
and long product life, one should protect
the ECOM Smart-Ex

®

02 from salt water,

dust and strong impacts.

Safety Guidelines

9

SAR Information

The ECOM Smart-Ex

®

02 has been certified in
compliance with the Government’s requirements for
exposure to Radio Waves.

When communicating over the wireless network, the
smartphone emits via the radio frequency waves low
levels of radio energy. The Specific Absorption Rate,
or SAR, is the amount of RF energy absorbed by the
body while using the phone and is expressed in watts/
kilogram (W/kg).

Governments around the world have adopted
comprehensive international safety guidelines,
developed by scientific organizations, for example,
ICNIRP (International Commission on Non-Ionizing
Radiation Protection) and IEEE (The Institute of
Electrical and Electronics Engineers Inc.). These
guidelines establish permitted levels of radio wave
exposure for the general population.

Tests for SAR are conducted using standardized
methods with the phone transmitting at its highest
certified power level in all used frequency bands.

A minimum separation distance of 1.5 cm must be
maintained between the user’s body and the device,
including the antenna during body-worn operation to
comply with the RF exposure requirements in Europe.
The limit recommended by ICNIRP is 2 W/kg averaged
over ten (10) gram of tissue.
The following SAR values are applicable to ROW
variant of Smart-Ex® 02 smartphones. This variant is
available in countries in Asia, Australia and European
union.
The highest SAR value for the ECOM Smart-Ex® 02
ROW phone when tested by ECOM for use:
By the head is 0.594 W/Kg (10 g).
Worn on the body is 1.931 W/Kg (10 g-5 mm).

Avoid High Temperatures

Leaving the phone in hot or cold places, such as in a
closed car in summer or winter conditions, reduces
the capacity and lifetime of the built-in battery. For
the best results, try to keep the phone between -20°C
and +55°C (-4°F and 131°F). A phone with a hot or
cold battery may not work temporarily, even when
the battery is fully charged. Battery performance is
particularly limited in temperatures well below freezing.

SAR Data Information for residents in countries
that have adopted the SAR limit recommended
by the International Commission on Non-Ionizing
Radiation Protection (ICNIRP). For example,
European Union, Japan, Brazil and New Zealand.

Safety Guidelines

Personal Medical Devices

Smartphones may aect the operation of cardiac
pacemakers and other implanted equipment. Please
avoid placing the smartphone over the pacemaker,
for example in your breast pocket. When using

10

the smartphone, place it at the ear opposite the
pacemaker. If a minimum distance of 15 cm (6 inches)
is kept between the smartphone and the pacemaker,
the risk of interference is limited. If you suspect that
interference is taking place, immediately turn o
your smartphone. Contact your cardiologist for more
information. For other medical devices, consult your
physician and the manufacturer of the device. Comply
with instructions to switch o the device or deactivate
the RF transmitter when required, especially when
posted in hospitals and aeroplanes. Equipment used in
these places may be sensitive to radio waves emitted
from the device and adversely aect their operation.
Also, observe restrictions at gas stations or other areas
with flammable atmosphere or when close to electro­explosive devices (applicable to non-EX versions only).

Child Safety

Do not allow children to play with your smartphone
or its accessories. Keep it out of their reach. They
could hurt themselves or others, or could accidentally
damage the smartphone or accessories. Your
smartphone and its accessories may contain small
parts, which could be detached and create a choking
hazard.

Emergency Calls

Smartphones operate using radio signals, which
cannot guarantee connection under all conditions.
Therefore you should never rely solely upon any

Safety Guidelines12Battery Usage Guidelines

smartphone for essential communications (e.g. medical
emergencies). Emergency calls may not be possible
in all areas, on all cellular networks, or when certain
network services and/or smartphone features are in
use. Check with your local service provider.
To make emergency calls, the user can dial the
emergency numbers.

If the phone display is in locked state, you can long
press the EMERGENCY text on the screen.

11

Battery Usage

ECOM Smart-Ex

®

02 phone comes with a removable
battery. For any battery related queries contact ECOM
customer support.

WARNING

Use only ECOM certified charger and charging
cable with magnetic connector , to charge your
ECOM Smart-Ex® 02.

Charging the Battery

The battery delivered with your smartphone is not fully
charged. We recommend to charge the phone for five
hours before using it for the first time. The full capacity
of the battery is reached after 3 to 4 complete charge/
discharge cycles.

There is a risk of explosion while charging if the
battery has been replaced by an incorrect type.

2. Connect to Phone

The charging port is located in lower side of the
phone, below the back cover. Insert the magnetic
connector to the charging port, such that the
black arrow is positioned on the top of the
connector.

3. Charging Animation/Icon

If the battery is being charged when the phone is
switched o, a battery charging animation with
charged percentage is displayed.
If the battery is being charged while the phone
is switched on, the battery charge icon on the
home screen shows animation indicating that the
batter y is being charged. After the phone is fully
charged the charging animation stops and you
can disconnect the charger from the phone.
The LED indicator on the top right corner of
the phone, shows RED when the charging is
in progress and changes to GREEN once the
charging completes.

1. Insert Charger

Insert the charger plug into a power outlet.

WARNING

DO NOT charge your ECOM Smart-Ex® 02 inside
hazardous areas and/or with any other cable and
charger other than the provided ECOM certified
charging cable and charger.

Charging your ECOM Smart-Ex® 02 with a dierent
cable/Charger and/or in a hazardous environment
will compromise the intrinsically safe nature of the
device.

Verifying and Optimizing Battery Usage

To check the battery usage status and also close some
applications to save battery power, select Settings >

Battery.

The current battery charge status (charging or
discharging) and the charge level details are displayed
on the top of the screen.

The discharge graph (visible upon tapping the Show
full device usage option from right top corner option
icon) shows the battery level over time since you last
charged the device.

The list at the bottom of the screen shows the
breakdown of battery usage for individual applications
and services. Touch any listed items for more details.
The details screen for some applications includes
options that allow you to adjust settings aecting
power usage, or stop the app completely.

If you stop some system apps or services such as
Google service, your device may not work correctly.

Tips to extend the battery life

Follow these tips to extend your phone’s battery life.
If you are using Wi-Fi, Bluetooth, or GPS, use the

Quick Settings or Phone Settings to turn them o.

Battery Usage Guidelines

Move Maps or Navigation apps to background when
you are not using them. They use GPS (and thus more
power) only when they’re running.
Set screen brightness to Auto and set a shorter Sleep
timeout (1 minute). The display settings are located in

Settings > Display.

If you are travelling and do not have access to mobile
or Wi-Fi network, switch to Aeroplane mode. Drag
down the notification bar and locate the Airplane

mode icon (

). Tap the Aeroplane icon to enable/

activate Aeroplane mode ( ).

13

What Is In the Box ?

The list of items in the ECOM Smart-Ex

®

02 phone box

are:



ECOM Smart-Ex® 02 phone



Battery pack Ex-BP S02



Wall charger



USB cable



Screw driver



Documentation

Your SIM Card

The SIM card associates your network services (for
example, phone number, data services, and so on) with
your phone.

Inserting the Nano-SIM Card and Battery

Step 1

To insert the nano-SIM
card unscrew the two
cover screws in a counter
clockwise direction and
remove the battery cover.

Please use the
screwdriver Torx T8
provided with the phone.

Step 2

Insert the nano-SIM
card with the gold­colored contacts facing
downwards by pushing it
upward in the designated
slot.

Getting Started

14

Step 3

Insert the battery into the
battery
slot in the prescribed
order as
shown in the illustration
on the right.

Step 4

Reattach the battery
cover and screw down the
two cover
screws in a clockwise
direction.

Please use the
screwdriver Torx
T8 and ensure not to
overtighten the screws.

Getting Started

STEP 2

STEP 1

15

Volume

Earpiece

Front camera

Alarm key

Headset port

Power On/O

02

®

Your ECOM Smart-Ex

Programmable key

Volume

Display screen

Multi function key
Home key

Back key Recent Apps

16

Loudspeaker

Multi function key

USB / Charger Port

Switching On

Press and hold the Power ON/OFF key located in
the top corner in the right hand side for 2 seconds to
Power ON the phone.

When the phone is switched on, it tries to register with
the network. After successful registration, the names of
the service providers are displayed.

Setting Up Your Phone

To setup your phone follow the instructions on the
setup wizard.

Need for a Google Account

Signing into Google account helps user to access
personalized oerings via Google Mobile Services
(e.g. e-mail, calendar, drive, contacts). It also provides
multiple security and management services for your
device and Google services. For more details and

02

latest information, visit https://support.google.com/

®

accounts.

Your ECOM Smart-Ex

17

Managing Home Screen

After you complete the phone setup, the home screen
is displayed. The home screen is the beginning point to
access all the device’s features. The home screen can
have multiple panels.

The home screen includes,



Time indicator



Data Signal strength indicator



Service indicator



Battery charge indicator



Display icons and Home screen



Favourites tray

1

2

3

4

5

02

®

Your ECOM Smart-Ex

6

The Favourites tray is located in the home screen. The
app icons you keep in the tray remain visible on every
home screen.

The Status bar on the top of the display screen
provides notification about various notifications such
as missed call, new messages, alarms, events and
software updates.

18