Pelco WS5000 User Manual

®

™

Endura

WS5000

Software Recovery

Instructions

Video Security System

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This document describes how to restore the WS5000 software or the Windows

®

XP operating system in the event that either of these becomes
corrupted. The procedures contained in this document will restore the WS5000 software and the Windows XP operating system back to their
original factory default settings. This document does not include procedures for backing up files or data to alternate storage media.

WARNING: Under certain circumstances, all additional files or software installed on the disk drive will be removed during a recovery

process. If possible, copy any necessary files to another location on the network, to a blank CD or DVD, or to a USB-attached storage device
before you start these procedures.

DETERMINING WHAT TYPE OF FAILURE HAS OCCURRED ON THE WORKSTATION

This document provides instructions to restore your workstation to factory default settings if any of the following events occur.

• The WS5000 software becomes corrupted.

• The Windows XP operating system becomes corrupted but it will still start.

• The Windows XP operating system becomes corrupted and it will not start.

The Windows XP operating system becomes corrupted and you cannot access the boot image.

Pelco provides several methods for restoring the workstation to full operation. To restore only the WS5000 software, use the built-in Re-install
WS5000 utility to restore it on the workstation. To restore Windows XP when it is damaged but the workstation will start, use the bootable
image located on the disk drive to restore Windows XP. You can also use the bootable image to restore Windows XP by starting the workstation
in Recovery Mode manually. In the event that the workstation will not start at all, restore the operating system manually with the recovery DVD
that you received with your workstation.

To determine which recovery option you should use, answer the following questions.

• Does the computer start but the WS5000 software will not? If so, use the Re-install WS5000 utility to restore the software. Refer to

Recovering the WS5000 Software .

• Does Windows XP start but it is corrupted? If so, restore Windows XP from the online default boot image. Refer to Recovering the

Windows Operating System from the Boot Image .

• Does the workstation fail to start at all? If so, follow the instructions in Recovering the System from a Recovery DVD .

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Recovering the WS5000 Software

Follow these instructions if Microsoft Windows is still operable on the workstation but the WS5000 software fails to start properly.

1. If you are logged on as a user, close all programs and log out.

NOTE: It is not enough to switch users to the WS5050 Administrator. You must log out and then log back on as the WS5050 Administrator.

2. Log on to the WS5050 workstation as the WS5050 Administrator.

3. From the desktop, double-click the WS5050 System Tools shortcut. The WS5050 System Tools folder opens.

4. Double-click “Re-install WS5000” . A DOS window opens and the utility starts.

5. If you have exported video or audio recordings to the WS5050, a list of recordings is displayed. You must remove all recordings before the
utility will restore the software. To avoid losing sensitive or critical recordings, copy them to another directory on the hard drive, to another
directory on the network, or to a removable storage device before you delete them.

a. From the WS5050 System Tools folder, open the GUI folder.

b. Remove all recordings located with the following extensions: .pef, .mp4, .bmp, .jpg. .jpeg, and .png. Most recordings are stored in

either the Export folder or the Images folder. You might also have stored recordings in other folders under the GUI folder. These must
also be removed before the utility will continue.

c. Once you remove all recordings, return to the DOS window and press any key. The utility closes.

d. From the WS5050 System Tools folder, double-click “Re-install WS5000” . If no more image files are found, the utility will restore the

WS5000 software.

6. Log out and then log back on as a user.

No further configuration is required.

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