Pelco Troubleshooting Contact Information ......................................................................... 59
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Important Notices Statement
Regulatory Notices
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Radio and Television Interference
This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Changes and modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under Federal Communications Commission’s rules.
CAN ICES-3(A)/NMB-3(A)
Warranty Statement
For information about Pelco’s product warranty and thereto related information, refer to
www.pelco.com/warranty.
Legal Notice
SOME PELCO EQUIPMENT CONTAINS, AND THE SOFTWARE ENABLES, AUDIO/VISUAL AND RECORDING
CAPABILITIES, THE IMPROPER USE OF WHICH MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES. APPLICABLE
LAWS REGARDING THE USE OF SUCH CAPABILITIES VARY BETWEEN JURISDICTIONS AND MAY REQUIRE, AMONG
OTHER THINGS, EXPRESS WRITTEN CONSENT FROM RECORDED SUBJECTS. YOU ARE SOLELY RESPONSIBLE FOR
INSURING STRICT COMPLIANCE WITH SUCH LAWS AND FOR STRICT ADHERENCE TO ANY/ALL RIGHTS OF PRIVACY
AND PERSONALTY. USE OF THIS EQUIPMENT AND/OR SOFTWARE FOR ILLEGAL SURVEILLANCE OR MONITORING
SHALL BE DEEMED UNAUTHORIZED USE IN VIOLATION OF THE END USER SOFTWARE AGREEMENT AND RESULT IN
THE IMMEDIATE TERMINATION OF YOUR LICENSE RIGHTS THEREUNDER.
Audio Notice
NOTE: Improper use of audio/visual recording equipment may subject you to civil and criminal
penalties. Applicable laws regarding the use of such capabilities vary between jurisdictions and may
require, among other things, express written consent from the recorded subjects. You are solely
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responsible for insuring strict compliance with such laws and for strict adherence to any/all rights of
privacy and personalty.
Video Quality Caution
Frame Rate Notice Regarding User Selected Options
Pelco systems are capable of providing high quality video for both live viewing and playback. However,
the systems can be used in lower quality modes, which can degrade picture quality, to allow for a slower
rate of data transfer and to reduce the amount of video data stored. The picture quality can be
degraded by either lowering the resolution, reducing the picture rate, or both. A picture degraded by
having a reduced resolution may result in an image that is less clear or even indiscernible. A picture
degraded by reducing the picture rate has fewer frames per second, which can result in images that
appear to jump or move more quickly than normal during playback. Lower frame rates may result in a
key event not being recorded by the system. Judgment as to the suitability of the products for users'
purposes is solely the users' responsibility. Users shall determine the suitability of the products for their
own intended application, picture rate and picture quality. In the event users intend to use the video for
evidentiary purposes in a judicial proceeding or otherwise, users should consult with their attorney
regarding any particular requirements for such use.
Open Source Software
This product includes certain open source or other software originated from third parties that is subject
to the GNU General Public License (GPL), GNU Library/Lesser General Public License (LGPL) and different
and/or additional copyright licenses, disclaimers, and notices. The exact terms of GPL, LGPL, and some
other licenses are provided to you with this product. Please refer to the exact terms of the GPL and LGPL
at http://www.fsf.org (Free Software Foundation) or http://www.opensource.org (Open Source
Initiative) regarding your rights under said license. You may obtain a complete corresponding machine-
readable copy of the source code of such software under the GPL or LGPL by sending your request to
digitalsupport@pelco.com; the subject line should read Source Code Request. You will then receive an
email with a link for you to download the source code. This offer is valid for a period of three (3) years
from the date of the distribution of this product by Pelco.
CCC Power Cord Statement
Models shipped to China do not include power cords.
NOTE: A CCC approved power cord must be used to power the equipment when used in China.
KCC Certification
If you know the product is being submitted for KCC certification, add one of the following KCC
statements and the respective heading to the Important Notices page of your English document. If the
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KCC mark is not required, do not add this information. The statement should follow the French FCC
translation in the Regulatory Notices section. When the document is translated, this text will already be
included and translated per the requirements.
The Korean Class A statement applies to business/commercial product use. This notice indicates that
the equipment has acquired electromagnetic conformity registration, so sellers and users are required
to use caution.
The Korean Class B statement applies to residential product use. This notice indicates that the
equipment has acquired electromagnetic conformity registration, so it can be used in both residential
and other areas.
Korean Class A EMC
Korean Class B EMC
2.4 GHZ Radio Device
ESD Warning
WARNING: This product is sensitive to Electrostatic Discharge (ESD). To avoid ESD
damage to this product, use ESD safe practices during installation. Before touching,
adjusting or handling this product, correctly attach an ESD wrist strap to your wrist
and appropriately discharge your body and tools. For more information about ESD
control and safe handling practices of electronics, please refer to ANSI/ESD S20.201999 or contact the Electrostatic Discharge Association (www.esda.org).
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Accessing the Device
By default, users do not have to log in to view video. If you want to prevent users from viewing
video without logging in, you must change the permissions for public users.
The recommended browsers for your device are Mozilla® Firefox®, Google Chrome, or Microsoft
Edge for Microsoft® Windows® operating systems and Firefox for Mac® operating systems.
Open a web browser.
NOTE: When opening the browser, you may see “This Camera is Not Secure” message. If you know
the user information, then create a user to secure your camera. Otherwise, you can click No
Thanks and establish user accounts at a later date.
Type the camera’s IP address or host name in your browser’s address bar and then click Enter.
NOTE: You can obtain your camera’s IP address or access the camera using VXToolbox software.
Click Log In (if a user name and password exist, a log in dialog box appears).
Accessing Camera Settings
Access to camera settings is determined by user permissions. If you do not have access to camera
settings, the settings symbol will not appear in the top-center of the Live View window.
Click
Select the setting you want to change. Place your mouse pointer over any tab on the page to
reveal submenus.
Device Configuration Sequence
Once the device is installed and power is applied, the device undergoes a configuration sequence,
taking approximately 30 seconds to complete. The device will come online once the configuration
sequence is complete.
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NOTE: If the device is connected to a network without a DHCP server and DHCP is enabled, the
configuration sequence can take up to two minutes to complete.
Live View
The Live View window provides access to video streams, viewing, and PTZ controls. By default, the
camera does not have any pre-configured users, and anyone can access Live View. When a user is
added to the system, that user must log in before accessing the Live View. After logging in, the
user will have access to the Live View from that point forward.
Live View Controls
Video Stream Controls
Use the pulldown menu to select a Primary, Secondary, Tertiary, or JPEG video stream.
NOTE: If the Secondary or Tertiary streams have not been configured, they will not be available for
selection. Streams must be configured to use the H264 compression standard. Streams with any
other compression standard will not be available for selection. Video streams can be configured
under the A/V Streams menu.
Patterns, Scans, Presets, and Preset Tou r Controls
Click the preset name from the Patterns, Scans, Presets, or Preset Tours list.
NOTE: Only preconfigured patterns are available for selection. Go to the PTZ menu to configure
patterns, scans, presets, and tours.
Click Go to run the pattern.
Click Stop to discontinue the motion.
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Focus, Zoom, and Brightness Controls
From left to right, the icons represent:
Zoom Out: Click and hold to zoom out.
Zoom In: Click and hold to zoom in.
NOTE: You can also use the mouse scroll wheel to zoom in and out.
Focus Far: Click and hold to focus on an object far away from the camera.
Focus Near: Click and hold to focus on an object near the camera.
Decrease Brightness: Click and hold to close the iris and darken the image.
Increase Brightness: Click and hold to open the iris and brighten the image.
Viewing, Pan/Tilt, Streaming, and Snapshot Controls
NOTE: PTZ controls are available only after you have logged in to the camera.
From left to right, the icons represent:
Resize Viewing Area: Allows you to zoom in on an area of interest. Click the icon and then
draw a box to designate the area in which you want to center the camera’s field of view
and zoom in.
Center Viewing Area: Engages click-to-center functionality. Click the icon and then click the
location in which you want to center the camera’s field of view.
Pan and Tilt: Engages pan and tilt functions. Click the icon, and then click and drag the
mouse within the video stream to pan and tilt the camera.
Open Stream in New Window: Opens the video stream in an independent window.
Take a Snapshot: Captures a still image from the video stream and saves as a JPEG file.
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System Menu
The System menu provides access to the General Settings, Backup and Restore, Firmware, OSDi,
Snapshot Viewer, Storage Management, and Diagnostics pages.
General Settings
Device Name: Configure the name for your device. Names can contain up to 63 alphanumeric
characters. At least one character in the host name must be a letter.
Enable LEDs: Enable or turn off LED camera lights.
Power Priority: Select a priority power supply as either 24v or Power over Ethernet (PoE).
Click Save.
Time Settings
You can set your camera to discover a network time server (NTP) automatically, obtain the address
of your NTP by manual entry, or determine time based on the camera’s internal clock.
Select your Time Server setting as one of the following:
Auto: Allows your camera to discover and synchronize with your network time server (over
IPv4 or IPv6).
Manual: Requires you to provide the address of your network time s e rv e r.
None: When None is selected, the camera date format will default to mm/dd/1970.
Select your Time Zone.
ClickSave.
GPS Settings
Use the GPS Settings option to establish the camera’s GPS location.
Manually enter the Latitude, Longitude, and Elevation of the camera.
Click Save.
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Generate System Log
If technical difficulties should occur, a System Log might help Pelco Product Support troubleshoot
problems with your camera. You can contact Pelco Product Support at 1-800-289-9100 (USA and
Canada) or +1-559-292-1981 (international).
ClickGenerate System Log.
Select the location in which to save the log file and Click Save.
Reboot Camera
If you are recording video from your camera, rebooting the camera will cause a gap in video
recording. It is important that you schedule maintenance before restarting the camera.
Click Reboot Camera.
Restore All Camera Defaults
If necessary, you can reset your camera’s settings to their factory defaults.
Click Restore All Camera Defaults and choose one of two options:
Soft Restore: This will reset the camera back to factory defaults with the exception of
network settings. All user settings and customizations will be lost and cannot be recovered.
Hard Restore: This will reset the camera back to factory defaults. All user settings and
customizations and network settings will be lost and cannot be recovered.
Backup and Restore
Go to the System page and click the Backup and Restore tab.
If you accidentally change a setting or need to recover from a factory reset, you can back up and
restore your device configuration. Camera backup files are stored in bin format.
NOTE: The restore feature is not intended to automatically configure multiple devices or to recover
settings following a firmware upgrade.
Backup
Click Generate Backup File.
Click Download Now and specify the directory in which to save your backup file.
Click OK to save the backup file.
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Restore
Click Browse to select a file and click OK.
Click Choose File and locate your device’s backup file.
Click “Upload and Restore” to restart the camera and restore your camera settings.
Firmware
System Information
The information settings page includes read-only fields for the Firmware Version, Hardware
Version, Model Number, and Serial Number of the camera. This information is typically required
by Pelco Product Support for troubleshooting purposes.
Firmware Update
To update the firmware:
1. Click Browse to select the firmware you would like to update.
2. Click Upload.
OSDi
The OSDi (Intelligent On Screen Display) allows the camera to show pertinent information as an
overlay within the field of view. You can define up to four overlay rules for OSDi display.
If using the Current Zone Label overlay and multiple zones are in the field of view, the camera will
display the labels in order of size from small to large. If all zones in the field of view are the same
size, the camera will display zone labels in order of creation from old to new.
The camera will display the label in the active zone until the camera’s field of view moves outside
the zone. You can set the Duration of the display as Indefinite or, alternatively, you can define a
number of seconds for the Current Zone Label to be displayed.
OSDi Overlays
Hover in the viewing window to display Upper Left, Upper Center, Upper Right, Middle Left,
Middle Center, Middle Right, Lower Left, Lower Center, Lower Right buttons. Click the button
representing the location in which you want to display the overlay.
Use the Overlay Type pull-down menu to choose between the following overlay types:
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Plain Text: Enter a plain text string of your choice.
Camera Name: Display the camera’s name.
Camera Name/Date/Time: Display the camera’s name, date, and time.
Date/Time: Display the camera’s date and time.
Date: Display the camera’s date.
Time: Display the camera’s time.
Event Source: Display an event source on the overlay using a pre-defined Event Source and
associated Handler. Under the Steps to Enable Overlay section, click the Manage Handlers
or Manage Sources link. This will take you to the Handlers and Sources page under the
Events tab in which you can establish or change the settings for Event Source.
PTZ Position: Display the current PTZ Position in the format of Pan°/Tilt°
ZoomX Direction. You can set the Duration of the display as Indefinite or, alternatively, you
can define a number of seconds for the PTZ Position to be displayed on the overlay after
movement stops.
Acquired PTZ Preset: Display the name of a PTZ Preset as defined in the PTZ Preset
Settings. This will only display as long as the preset is acquired by the camera. You can set
the Duration of the display as Indefinite or, alternatively, you can define a number of
seconds for the PTZ Preset Name to be displayed after the Preset is acquired.
Current Zone Label: Display the label of the current zone. If a Current Zone Label has not
been defined, click the Manage Zones link to go to the PTZ Zones tab where you can
establish or create new zones. Under the Duration section, you can select the option to
display the current zone label indefinitely or establish a specific length of time (in seconds)
for which to display the current zone label.
Image: Select an Image File to display by clicking Choose File and traversing to the local
directory in which your image file is stored.
Click Save.
Snapshot Viewer
The Snapshot Viewer displays a list of snapshots when a “Write JPEG to SD Card” handler is
activated. Video is saved to the SD card when a Write Recording to SD Card handler is activated.
The saved video segments can be downloaded from the Snapshot Viewer page.
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NOTE:Snapshot Viewer is not available when recording video to local storage. An SD card must be
inserted and configured under Event Handlers.
Select the viewing option by choosing from Select Visible, Deselect Visible, Select All,
Deselect All, Delete Selected, Download Selected, or Refresh List.
Use the Search box to find the snapshot of your choice on the SD card.
Click the Show drop-down to select the number of files to show per page. The default setting
is 15, however up to 100 snapshots can be displayed. Maneuver through the snapshots or
pages using the arrow buttons (<, <<, >, >>).
Storage Management
Device Information
Device Information provides information for the SD card. The following information will be
displayed when an SD Card is properly installed:
Device Type: SD Card
Free Space: Expressed in MB
Total Size: Expressed in MB
Status: Ready to begin recording
NOTE: If there is no SD card in the camera or it was not properly installed, the Status will display
"There is no media in the SD card".
Settings and Actions
Settings and Actions include:
Device Format: Displays the SD card format with the option to reformat the device.
SD Allocation: Establish how much storage to allocate between Edge and Clip storage.
Local Recording
The number of hours of video you can store on the SD card is established with recording bit limits.
A bit rate limit below 1.5 Mbps allows a maximum of 48 hours of video at 30 fps regardless of
resolution. You can increase the maximum available hours of storage by decreasing the frame rate.
Recording State: Check that the recording state is “Ready”.
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Record Metadata: Check this box if you want metadata included.
Click REC.
NOTE: The numbers listed above do not include audio. With audio enabled, the number of hours
you can record decreases. The impact is minimal above bit rates of 2.25 Mbps. At bit rates below
2.25 Mbps, the number of hours you can record may drop by approximately 40 percent.
Export Recording
Enter the Start Date and Start Time as well as the End Date and End Time manually into the
Date/Time fields or use the calendar icons to set dates and times.
A menu will show the range of recordings available for export based on your specified dates
and times.
Click Export.
NOTE: Exports are limited to 15-minute clips.
Diagnostics
Go to the Client Connections, Temperature, and Power diagnostic under the System page and
Diagnostics tab.
Client Connections
Client Connections displays the number of active streams by Client Address, Stream type, and
Duration.
Temperature
The Temperature setting displays the current processor temperature along with a graphical display
of the Maximum, Minimum, and AverageProcessor Temperature (C°) for the current session and
historical sessions.
Power
The current Input Voltage and Power Usage statistics are displayed within the Power section of
the Diagnostics display. Maximum, Minimum, and Average Input Voltage (mV) and Power Usage
(mW) statistics are graphically displayed for the current session and historical sessions.
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Network & Security Menu
The Network & Security menu provides access for configuring Network settings, Users & Security,
TLS, Traffic Shaping, 802.1x, SNMP, and Firewall. You have the option of changing ports and
adding firewall rules. By default, your device receives an address over DHCP, and all other network
features are disabled.
Network
Network Hostname
Configure a Network Hostname for your device containing up to 63 alphanumeric characters. At
least one character in the host name must be a letter.
Port Settings
Port Settings establish the ports over which users communicate with the device.
HTTP: Pelco’s VideoXpert™ supports HTTP and HTTPS on any port. The default HTTP port is
80.
NOTE: Do not change the HTTP port when connecting to a legacy Pelco video management
system, as this may prevent you from viewing or recording video from your imaging device.
HTTPS: Set TLS to Optional or Required and install a security certificate before altering the
HTTPS port. The default HTTPS port is 443.
RTSP: Spectra Enhanced 7 devices communicate with video management systems over
RTSP and must use the default port of 554.
Network Interface
IPv4 Settings
By default, cameras are configured to obtain network settings over DHCP. If a DHCP server is not
available, the camera defaults to an address of 192.168.0.20 on a 255.255.255 subnet. If
192.168.0.20 is already in use on the network, the camera will increment the address by one until
it finds an unused address. Set DHCP to Off to configure a static address and manually set the
subnet mask, gateway, and DNS Server settings.
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IPv6 Settings
Your camera supports IPv6 configurations in conjunction with IPv4. The device does not support
IPv6-only network deployments. The camera will accept up to sixteen IPv6 addresses, three IPv6
DNS servers, and three IPv6 gateways.
There are two configuration modes for IPv6 address assignment:
Auto: Enables automatic configuration using router advertisement. Additional
configuration can be provided over DHCPv6 (if available on your network). Auto allows you
to manually configure additional address, DNS servers, and gateways.
Manual Only: Provides a link-local address for the device and requires you to manually
configure all other IPv6 address settings for the camera. Manually specified addresses
require a prefix and must be input in the format prefix/IPv6Address. The camera will reject
addresses that do not contain prefix information.
Cameras do not accept multicast, localhost, or undefined IPv6 addresses. Manually specified DNS
servers are not validated by the camera and supersede automatically discovered DNS servers.
Verify your DNS addresses before saving IPv6 settings. Manually specified gateways must be on the
same network as the camera’s IPv6 addresses. Behavior for a gateway that is not on the same
network as the camera’s IPv6 addresses is undefined.
NOTE: Pelco legacy video management systems do not support connections to cameras and
encoders over IPv6.
Users & Security
Features under Users & Security allow you to manage user accounts and establish how your
camera authenticates users.
User Management
Initially, the camera authentication is open for viewing and configuring without a user name and
password. No user accounts exist in the default factory state. Once the Admin role is created and
Local Mode User Management is enabled, your camera will authenticate local user accounts.
If you are a user with Admin permissions, you can configure, edit, and delete local user accounts at
any time. When authenticating users locally, you will assign a role to each individual user. User
permissions are governed by the role assigned to them. When authenticating users remotely, users
will be assigned roles based on their CN and DN assignments.
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Your camera supports the following four roles:
Admins: Can access and change all camera settings. They can use all functionality of the
cameras.
Managers: Can access and change all settings, except user permissions. Managers are also
unable to restore factory default settings.
Operators: Can view video and have access to the Live View page controls.
Viewers: Can view video.
Click New User or select the user whose permissions and settings you want to edit.
Select an Access Level for the user.
Provide a user name between 2 and 32 alphanumeric characters for the user. User names are
not case-sensitive and are saved in lowercase characters.
Provide a password between 4 and 64 alphanumeric characters for the user. Passwords are
case-sensitive.
Re-type your password in the appropriate box to confirm your password.
Click Save.
Security
Security options include Open Authentication or Closed Authentication access to the Pelco API or
RTSP/JPEG. A user must be created before the security settings can be changed.
Pelco API
The Pelco API can be used for accessing your device(s). The Open Authentication option allows
users to access a device through the Pelco API without authorization. Authorization for access will
be required when the Closed Authentication option is selected.
RTSP/JPEG
Open or Closed authentication requirements can be set for streaming video via RTSP or JPEG.
NOTE: The Open Authentication setting leaves your camera open to various intrusions and is not
recommended.
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TLS
TLS Configuration
TLS Configuration lets you set the TLS mode to either disabled, optional, or required. You must
install or generate a certificate before enabling HTTPS.
The TLS settings include TLS configuration modes and certificate generation. The camera can
generate a certificate signing request (CSR) that can be sent to a certificate authority for a
signature (for example, VeriSign®), or it can generate a self-signed certificate using the Generate
Self-Signed Certificate option.
Disabled: Disables HTTPS communications with the device.
Optional: Requires that you install a signed TLS certificate and enables HTTPS access to the
device, however the device will still be available over HTTP.
Certificate
Select the desired certificate install method and enter the certificate information in the
provided form.
Click Generate Self-signed Certificate or Generate Certificate Request to open a form
including all fields necessary for generating the associated certificate.
Click Upload Certificate to select and upload a certificate.
Traffic Shaping
Your camera can produce large I-frames, resulting in a traffic burst within each group of pictures as
the camera transmits the frame. If your network infrastructure does not have the buffering
capacity to smooth out the traffic, you may experience slow or jittery video. You may want to use
this function if the framerate at your client is significantly lower than you would expect from the
camera.
1. Enable Traffic Shaping with or without bursts, depending on your need.
2. Set the average transmission rate over a 1 ms period over Mbps when enabled without
bursts or a 2 ms period in Mbps when enabled with bursts.
3. If you enabled traffic shaping with bursts, set the maximum size of bursts coming from the
camera in kilobytes.
4. Click Save.
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