Pelco REL2064 User Manual

INSTALLATION/OPERATION

REL2064

®

Relay Interface Unit

C1518M-A (11/02)

CONTENTS

Section Page

IMPORTANT SAFEGUARDS AND WARNINGS .................................................................................................................................................................. 3

OVERVIEW .......................................................................................................................................................................................................................... 4

DESCRIPTION ............................................................................................................................................................................................................ 4

FRONT VIEW ..............................................................................................................................................................................................................4

REAR VIEW ................................................................................................................................................................................................................ 5

INSTALLATION ....................................................................................................................................................................................................................6

MOUNTING ............................................................................................................................................................................................................... 6

WIRING RELAYS ........................................................................................................................................................................................................6

CONNECTING TO THE CM6800 ................................................................................................................................................................................ 9

SETTING THE DIP SWITCHES .................................................................................................................................................................................. 10

OPERATION........................................................................................................................................................................................................................ 12

MEMORY FEATURE .................................................................................................................................................................................................. 12

OPERATING RELAYS FROM THE KBD960 ................................................................................................................................................................13

ACTIVATING RELAYS USING F12 ....................................................................................................................................................................13

ACTIVATING RELAYS FROM THE GPI MENUS................................................................................................................................................ 13

MOMENTARY .........................................................................................................................................................................................13

LATCHING ...............................................................................................................................................................................................13

TROUBLESHOOTING ..........................................................................................................................................................................................................15

APPENDIX A ...................................................................................................................................................................................................................... 16

SPECIFICATIONS................................................................................................................................................................................................................ 18

REGULATORY NOTICES ..................................................................................................................................................................................................... 19

WARRANTY AND RETURN INFORMATION ...................................................................................................................................................................... 19

LIST OF ILLUSTRATIONS

Figure Page

1Front View with Panel Removal ....................................................................................................................................................................... 4

2 Rear View of the REL2064 ................................................................................................................................................................................5

3 Rack-Mount Installation ................................................................................................................................................................................... 6

4 Relay Interface Contact Configuration ............................................................................................................................................................. 7

5 Wiring Relays to Peripheral Equipment ........................................................................................................................................................... 8

6 Connection to the CM6800 .............................................................................................................................................................................. 9

7 SW1 DIP Switches .......................................................................................................................................................................................... 11

8 SW2 DIP Switches .......................................................................................................................................................................................... 11

9 SW3 DIP Switches .......................................................................................................................................................................................... 11

10 Power Input Fuse Replacement .......................................................................................................................................................................15

11 REL2064 Dimension Diagram .......................................................................................................................................................................... 18

LIST OF TABLES

Table Page

A Switch 1........................................................................................................................................................................................................... 10

B Switch 2........................................................................................................................................................................................................... 10

C Switch 3........................................................................................................................................................................................................... 10

D Relay Unit 1 ..................................................................................................................................................................................................... 14

E Relay Unit 2 ..................................................................................................................................................................................................... 14

2 C1518M-A (11/02)

IMPORTANT SAFEGUARDS AND WARNINGS

1. Read, keep, and follow these instructions.

2. Heed all warnings.

3. There are no user-serviceable parts inside this unit. Only authorized service personnel may open the unit.

4. Installation and servicing should only be done by qualified service personnel and conform to all local codes.

5. WARNING: To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture if this unit is designed for indoor

use only.

6. Unless this unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X, 6 or 6P enclosure, it is designed for indoor use only and it
must not be installed where exposed to rain or moisture.

7. Do not expose this unit to dripping or splashing. Do not place objects filled with liquids, such as vases, on this unit.

8. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

9. The installation method and materials should be capable of supporting four times the weight of the unit and equipment.

10. Do not install near any heat source.

11. Only use attachments/accessories specified by the manufacturer.

12. Clean only with dry cloth.

13. Do not defeat the safety purpose of the polarized or grounding-type plug.

14. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they
exit from the unit.

15. Unplug this unit during lightning storms or when unused for long periods of time.

The product and/or manual may bear the following marks:

This symbol indicates that dangerous voltage constituting a risk
of electric shock is present within this unit.

This symbol indicates that there are important operating and
maintenance instructions in the literature accompanying this unit.

Please thoroughly familiarize yourself with the information in this manual prior to installation and operation.

FOR QUALIFIED SERVICE PERSONNEL ONLY

1. Only use replacement parts recommended by Pelco.

2. After replacement/repair of this unit’s electrical components, conduct a resistance measurement between line and exposed parts to
verify the exposed parts have not been connected to line circuitry.

CAUTION:

RISK OF ELECTRIC SHOCK.

DO NOT OPEN.

C1518M-A (11/02) 3

OVERVIEW

DESCRIPTION

The REL2064 Relay Interface Unit provides up to 64 single-pole, single-throw (SPST) dry contact outputs for direct or automatic control of
peripheral equipment. Using Pelco’s proprietary M protocol, the relay unit communicates with Pelco’s CM6800 matrix switcher via an RS-485
communication interface. The relay unit can be located remotely from the system controller and still communicate back to the central system
when an alarm occurs.

Other features include the following:

• Multiple units can be cascaded to provide multiple relay contact points on a single M port connection.

• Relay output contacts can be configured for normally open (N.O.) or normally closed (N.C.) operation.

• With the memory feature, relay groups can retain their contact position in the event of a power failure or front panel reset.

• The unit is powered by an auto-ranging power supply.

• The unit occupies one rack unit (1.75 inches or 4.45 cm), accommodating multiple types of mounting.

FRONT VIEW

The left side of the front panel includes the green power LED light. This light comes on at power-up.

The right side of the front panel includes the red data LED light. This light continually flashes on and off at a regular rate (about one-second
intervals) until the unit is online and communicating with the CM6800. Once online, the LED remains ON. If for any reason communication is
lost, the LED flashes again until communication is re-established.

When you remove the front panel, you have access to a reset button and configuration DIP switches.

00696

Figure 1. Front View with Panel Removal

4 C1518M-A (11/02)

REAR VIEW

The rear of the REL2064 unit consists of the following:

1. Four groups of 16 contact pairs, each with mating plugs for the attachment of peripheral equipment; only the group for the first 16

2. One RS-485 output communication port (RJ-45 type connector)

3. One RS-485 input communication port (RJ-45 type connector)

4. One RS-232 diagnostic communication port (DB9 type connector)

5. The grouped input power functions consisting of input power terminals, a fuse, and an on/off switch

contact pairs is shown in Figure 2 with mating plugs

00700

Figure 2. Rear View of the REL2064

C1518M-A (11/02) 5

INSTALLATION

The following items are supplied:

• REL2064 Relay Interface Unit

• 120 VAC power cord

• 220 VAC power cord

• Pelco screwdriver

• 10-foot (3 m) straight RJ-45 cable (8-conductor)

•4 #10 screws with nylon washers

MOUNTING

Install the relay unit in a 19-inch rack. The unit occupies one rack unit (1.75 inches or 4.45 cm) of space. You can mount the relay unit to
something other than a standard 19-inch rack by relocating the rack ears to another location.

WIRING RELAYS

The relay unit has four groups of relay contacts. Each group represents 16 pairs of relay contacts:

• Group I – 1-8, 9-16

• Group II – 17-24, 25-32

• Group III – 33-40, 41-48

• Group IV – 49-56, 57-64

Each of the four groups contains two connectors with input mating plugs. The top connector is for the first eight pairs of relay contacts
and the bottom connector is for the last eight pairs of relay contacts. Each mating plug has 16 screw terminals and 16 pins. When you
place a wire into a pin, tighten the screw to secure it.

Refer to Figure 4 to determine the screw terminal number for a particular contact. The numbers that appear on the mating plugs in Figure
4 are for illustration only. The terminal positions on the actual physical plugs are not numbered.

Refer to Figure 5 for wiring the relays to peripheral equipment.

00701

Figure 3. Rack-Mount Installation

6 C1518M-A (11/02)

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

00702

Figure 4. Relay Interface Contact Configuration

C1518M-A (11/02) 7

9

WARNING:

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

WARNING:

+

—

Figure 5. Wiring Relays to Peripheral Equipment

32-122F (0-50C)

00703

8 C1518M-A (11/02)

CONNECTING TO THE CM6800

Connect the supplied RJ-45 straight cable from the REL2064 OUT port to the CM6800 COM 3 port. The active pin-outs are associated with
the four outer pins: 1, 2, 7, and 8. Refer to Figure 6.

If you want to place the relay unit some distance from the CM6800, the RS-485 communication from the relay unit to the controller should
not exceed 4,000 feet (1,219 m). You need an RJ-45 wall-block terminal (part number CON12J008Z03G0Z) if operating from a remote site.

To cascade two relay units, connect a straight cable from the OUT port of the second relay unit to the IN port of the first relay unit. The
first unit is the one you connect to the CM6800.

Figure 6. Connection to the CM6800

00704

C1518M-A (11/02) 9

SETTING THE DIP SWITCHES

The positioning of the DIP switches on the front of the relay unit determines how the relay unit operates. You must recycle power whenever
you make changes to the DIP switches.

1. Remove the front panel by unscrewing the five flat-head Phillips screws. You see three switches.

Baud Relay Range GPI Contacts

1200 Off Off Off 1-64 Off Off Off 1
2400 On Off Off 65-128 On Off Off 9
4800 Off On Off 129-192 Off On Off 17

9600 On On Off 193-256 On On Off 25
19200 Off Off On 257-320 Off Off On 33
38400 On Off On 321-384 On Off On 41
57600 Off On On 385-448 Off On On 49

115200 On On On 449 On On On 57

DIP Switch 1 2 3 4 5 6 7 8 9 10

Table A. Switch 1

SW1 – Communications/Relay Type Selection

Table B. Switch 2

Norm
Open
(N.O.)

Norm

Closed

(N.C.)

1-16 17-32 33-48 49-64

Off Off Off Off

On On On On

Address SW2 – Address

1 Off Off Off Off Off Off Off Off Off Off
2 On Off Off Off Off Off Off Off Off Off
3 Off On Off Off Off Off Off Off Off Off
4 On On Off Off Off Off Off Off Off Off
5 Off Off On Off Off Off Off Off Off Off
6 On Off On Off Off Off Off Off Off Off
7 Off On On Off Off Off Off Off Off Off
8 On On On Off Off Off Off Off Off Off

9 Off Off Off On Off Off Off Off Off Off
10 On Off Off On Off Off Off Off Off Off
11 Off On Off On Off Off Off Off Off Off
12 On On Off On Off Off Off Off Off Off
13 Off Off On On Off Off Off Off Off Off
14 On Off On On Off Off Off Off Off Off
15 Off On On On Off Off Off Off Off Off
16 On On On On Off Off Off Off Off Off

DIP Switch 1 2 3 4 5 6 7 8 9 10

Table C. Switch 3

SW3 – Power-On Initialization

N/A Initialization Relay Relay Relay Relay

State 1-16 17-32 33-48 49-64

Off

DIP Switch 1, 2 3 4 5 6 7-10

Initialize Off Off Off Off

Maintain Last State On On On On

Off

10 C1518M-A (11/02)

2. Set the DIP switches.

)

5

1

ON

2

BAUD RATE
1200: OFF, OFF, OFF
2400: ON, OFF, OFF
4800: OFF, ON , OFF
9600: ON, ON, OFF
19200: OFF, OFF, ON
38400: ON, OFF, ON
57600: OFF, ON, ON
115200: ON, ON, ON

N.O. = NORMALLY OPEN
N.C. = NORMALLY CLOSED
SUP = SUPERVISED
UNSUP = UNSUPERVISED

DEFAULT SETTINGS: BAUD 19200, RELAY RANGE 1-64,

NOTE: REFER TO APPENDIX A FOR EACH LOCAL DEVICE

ADDRESS (1-253).

4

3

6

7

BEGIN RELAY RANGE/BEGIN GPI
1-64/1: OFF, OFF, OFF
65-128/9: ON, OFF, OFF
129-192/17: OFF, ON, OFF
193-256/25: ON, ON, OFF
257-320/33: OFF, OFF, ON
321-384/41: ON, OFF, ON
385-448/49: OFF, ON, ON
449/57: ON, ON, ON

RELAY CONTACT GROUPS
7 (1-16): OFF (N.O.) ON (N.C.)
8 (17-32): OFF (N.O.) ON (N.C.)
9 (33-48): OFF (N.O.) ON (N.C.)
10 (49-64): OFF (N.O.) ON (N.C.

RELAY CONTACT GROUPS N.O.

Figure 7. SW1 DIP Switches

5

ON

1

2

4

3

6

7

9

8

8

10

9

10

LOCAL DEVICE ADDRESS

DEFAULT SETTINGS: LOCAL DEVICE ADDRESS 1,

DIP SWITCH 9 OFF,
DIP SWITCH 10 ON

NOT USED:
OFF

DIAGNOSTICS:
OFF

Figure 8. SW2 DIP Switches

5

1

ON

NOT USED:
OFF

2

4

3

6

MEMORY (MEM) CONTACTS
1-16: OFF OR ON
17-32: OFF OR ON

7

33-48: OFF OR ON
49-64: OFF OR ON

MEM ON: SETTINGS REMAIN IN MEMORY IN CASE OF POWER
FAILURE OR ACCIDENTAL RESET

MEM OFF: SETTINGS GO BACK TO THE FACTORY DEFAULT IN
CASE OF POWER FAILURE OR ACCIDENTAL RESET

DEFAULT SETTINGS: MEMORY FEATURE DISABLED,

DIP SWITCHES 1, 2, AND 7-10 OFF

9

8

10

NOT CONNECTED:
OFF

Figure 9. SW3 DIP Switches

00697

00698

3. Replace the front panel.

C1518M-A (11/02) 11

OPERATION

The function of the relay unit is to operate relays to control peripheral equipment. Each relay unit processes and executes only commands with
addresses that match those of the relay units.

When power is turned on, the green power LEDs on the front and back of the unit light. The red data LED light on the front continually
flashes on and off at a regular rate (about one-second intervals) until the unit is online and communicating with the CM6800. Once online,
the LED remains ON. If for any reason communication is lost, the LED flashes again until communication is re-established.

MEMORY FEATURE

Although relay groups retain their contact position in the event of a power failure, the unit does not report relay status when requested
after power is recycled. Since the firmware has no battery backed up memory, it does not know the state of the relays and may report
them incorrectly. If a KBD960 keyboard is present on the system, it can contain inaccurate information in the GPI menu.

If the memory feature is disabled, the relays are all placed in a known state at startup. Under these conditions, the state of the relays are
all known and are reported when requested. True relay status shows up on the keyboard display.

12 C1518M-A (11/02)

OPERATING RELAYS FROM THE KBD960

To operate relays from a KBD960 keyboard, you must know which GPI to call, and which auxiliary (AUX) to select on the keyboard.

You can cascade two relay units. Each relay unit has eight GPIs. Relay Unit 1 has a GPI range of 1-8, and Relay Unit 2 has a GPI range of
9-16. Refer to Tables C and D.

There are two ways you can operate relays from the KBD960.

ACTIVATING RELAYS USING F12

NOTE: You hear a brief click from the relay unit whenever you activate a momentary or latching relay contact.

Follow these steps to activate a momentary relay:

1. Go to Main Menu 1.

2. Enter a logical relay contact number (1-128).

3. Press F12.

A momentary relay does not remain on. Only a latched relay remains on. If you want a latched relay, you must activate it from the GPI
Menus.

ACTIVATING RELAYS FROM THE GPI MENUS

You can activate relays from the GPI Menus as momentary or latching. A momentary relay goes on briefly and then turns off. A latched
relay remains on until you turn it off.

Momentary

To activate relay contact 4, for example, follow these steps:

1. Go to Main Menu 1 and enter 1 (GPI). GPI 1 is associated with relay contact 4. Refer to Table C.

2. Select

GPI

to bring up GPI Menu 1. This menu displays auxiliaries 1-4. Make sure

MTRY

is highlighted. When

relay you activate becomes momentary.

3. Select 4.

Latching

To activate the same relay as latching, follow these steps:

1. Go to Main Menu 1 and enter 1 (GPI).

GPI

2. Select

3. Select

4. Select

5. Select

to bring up GPI Menu 1.

MTRY

so that it is not highlighted. When

4

. This icon becomes highlighted.

MTRY

and then the highlighted auxiliary icon to turn off the latched relay.

MTRY

is not highlighted, any relay you activate latches (remains on).

MTRY

is highlighted, any

C1518M-A (11/02) 13

Table D. Relay Unit 1

GPI Relay Contacts

1 12345678

291011 12 13 14 15 16

31718192021222324

42526272829303132

53334353637383940

64142434445464748

74950515253545556

85758596061626364

Associated Aux 12345678

Table E. Relay Unit 2

GPI Relay Contacts

96566676869707172
10 73 74 75 76 77 78 79 80
11 81 82 83 84 85 86 87 88
12 89 90 91 92 93 94 95 96
13 97 98 99 100 101 102 103 104
14 105 106 107 108 109 110 111 112
15 113 114 115 116 117 118 119 120
16 121 122 123 124 125 126 127 128

Associated Aux 12345678

NOTE: In Relay Unit 2, GPIs 9-16 are associated with the physical relays (1-64) on the back of the unit.

However, GPIs 9-16 are also associated with logical relays 65-128. For example, the physical relays for
GPI 9 are 1-8 and the logical relays are 65-72.

14 C1518M-A (11/02)

TROUBLESHOOTING

Problem

Why were the contact positions lost when
there was a power failure?

Why is the unit not operating as it should?

What is the DB9 port used for?

Solution

Make sure DIP switches 3-6 of SW3 are enabled so that your settings remain in
memory.

Make sure the power cord is plugged in and the power switch is turned on. If the unit
still fails to operate, remove the front panel and press the reset button. This initializes
the unit to its start-up settings. Make sure the DIP switch settings and software
settings are correct. Check the input power fuse. You may need to replace it. Refer to
Figure 10.

This port is used for diagnostics. A technical support representative may ask you to
enable this feature should a problem arise with the unit. This port is not needed for the
everyday operation of the REL2064.

00699

Figure 10. Power Input Fuse Replacement

C1518M-A (11/02) 15

APPENDIX A

Address 12345678

1 00000000
2 10000000
3 01000000
4 11000000
5 00100000
6 10100000
7 01100000
8 11100000

9 00010000
10 10010000
11 01010000
12 11010000
13 00110000
14 10110000
15 01110000
16 11110000
17 00001000
18 10001000
19 01001000
20 11001000
21 00101000
22 10101000
23 01101000
24 11101000
25 00011000
26 10011000
27 01011000
28 11011000
29 00111000
30 10111000
31 01111000
32 11111000
33 00000100
34 10000100
35 01000100
36 11000100
37 00100100
38 10100100
39 01100100
40 11100100
41 00010100
42 10010100
43 01010100
44 11010100
45 00110100
46 10110100
47 01110100
48 11110100
49 00000100
50 10001100
51 01001100
52 11001100
53 00101100
54 10101100
55 01101100
56 11101100
57 00011100
58 10011100
59 01011100
60 11011100
61 00111100
62 10111100

DIP Switch

Address 12345678

63 01111100
64 11111100
65 00000010
66 10000010
67 01000010
68 11000010
69 00100010
70 10100010
71 01100010
72 11100010
73 00010010
74 10010010
75 01010010
76 11010010
77 00110010
78 10110010
79 01110010
80 11110010
81 00001010
82 10001010
83 01001010
84 11001010
85 00101010
86 10101010
87 01101010
88 11101010
89 00011010
90 10011010
91 01011010
92 11011010
93 00111010
94 10111010
95 01111010
96 11111010
97 00000110
98 10000110

99 01000110
100 11000110
101 00100110
102 10100110
103 01100110
104 11100110
105 00010110
106 10010110
107 01010110
108 11010110
109 00110110
110 10110110
111 01110110
112 11110110
113 00001110
114 10001110
115 01001110
116 11001110
117 00101110
118 10101110
119 01101110
120 11101110
121 00011110
122 10011110
123 01011110
124 11011110

0 = OFF
1 = ON

16 C1518M-A (11/02)

DIP Switch

(Continued on next page)

Address 12345678

DIP Switch

125 00111110
126 10111110
127 01111110
128 11111110
129 00000001
130 10000001
131 01000001
132 11000001
133 00100001
134 10100001
135 01100001
136 11100001
137 00010001
138 10010001
139 01010001
140 11010001
141 00110001
142 10110001
143 01110001
144 11110001
145 00001001
146 10001001
147 01001001
148 11001001
149 00101001
150 10101001
151 01101001
152 11101001
153 00011001
154 10011001
155 01011001
156 11011001
157 00111001
158 10111001
159 01111001
160 11111001
161 00000101
162 10000101
163 01000101
164 11000101
165 00100101
166 10100101
167 01100101
168 11100101
169 00010101
170 10010101
171 01010101
172 11010101
173 00110101
174 10110101
175 01110101
176 11110101
177 00001101
178 10001101
179 01001101
180 11001101
181 00101101
182 10101101
183 01101101
184 11101101
185 00011101
186 10011101
187 01011101
188 11011101
189 00111101

Address 12345678

190 10111101
191 01111101
192 11111101
193 00000011
194 10000011
195 01000011
196 11000011
197 00100011
198 10100011
199 01100011
200 11100011
201 00010011
202 10010011
203 01010011
204 11010011
205 00110011
206 10110011
207 01110011
208 11110011
209 00001011
210 10001011
211 01001011
212 11001011
213 00101011
214 10101011
215 01101011
216 11101011
217 00011011
218 10011011
219 01011011
220 11011011
221 00111011
222 10111011
223 01111011
224 11111011
225 00000111
226 10000111
227 01000111
228 11000111
229 00100111
230 10100111
231 01100111
232 11100111
233 00010111
234 10010111
235 01010111
236 11010111
237 00110111
238 10110111
239 01110111
240 11110111
241 00001111
242 10001111
243 01001111
244 11001111
245 00101111
246 10101111
247 01101111
248 11101111
249 00011111
250 10011111
251 01011111
252 11011111
253 00111111

DIP Switch

0 = OFF
1 = ON

C1518M-A (11/02) 17

SPECIFICATIONS

ELECTRICAL

Input Voltage: 100-240 VAC, 50/60 Hz, auto-ranging
Power: 30 VA
Data Ports

Diagnostic: RS-232, DB9 connector
Input: RS-485, RJ-45 connector
Output: RS-485, RJ-45 connector

Indicators: Two green power LEDs

Fusing: 500 mA, 250V
Relay Contacts

Type: Normally open
Max. Switching Capacity: 60 watts
Max. Operating Voltage: 125 VAC/VDC
Maximum Current: 2 amps
Contact Resistance: 75 milliohms
Rated Load Parameters: .5A @ 125 VAC; 2A @ 30 VDC
Relay Output: Load rating for relay contacts: 0.50A at 125 VAC or 1A at 25 VAC

GENERAL

Dimensions: See Figure 11.
Operating Temperature: 32° to 122°F (0° to 50°C)
Unit Weight: 8 lb (3.63 kg)

MECHANICAL

Connectors

Relay Inputs: Screw terminals
Power: 3-wire receptacle, #18 AWG
RS-485: Two RJ-45 connectors
RS-232: One DB9 connector (factory use only)

One data LED

(Design and product specifications subject to change without notice.)

8.15

(20.70)

1.75

(4.45)

PWR

NOTE: VALUES IN PARENTHESES ARE CENTIMETERS;

ALL OTHERS ARE INCHES

Figure 11. REL2064 Dimension Diagram

19.00 (48.26)

17.40 (44.20)

ALARM

Relay Interface Unit

REL2064

Made in USA

00695

18 C1518M-A (11/02)

REGULATORY NOTICES

This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However there is no guarantee that the interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try and correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment. Exceptions to this warranty are
as noted below:

• Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600
Series); two years on all other cameras.

• Three years on Genex® Series (multiplexers, server, and keyboard) and 090 Series Camclosure
Camera System.

•Two years on 100/150, 200, and 300 Series Camclosure Camera Systems.

•Two years on all standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM8500/CM9500/CM9740/CM9760 Matrix, DF5
and DF8 Series Fixed Dome products.

•Two years on Spectra®, Esprit®, and PS20 Scanners, including when used in continuous
motion applications.

•Two years on Esprit and WW5700 series window wiper (excluding wiper blades).

• Eighteen months on DX Series digital video recorders.

• One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.

• Six months on all pan and tilts, scanners or preset lenses used in continuous motion applica­tions (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating
to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no
event will Pelco be liable for any special, incidental or consequential damages (including loss of
use, loss of profit and claims of third parties) however caused, whether by the negligence of
Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at [phone] or [phone] to
obtain a Repair Authorization number (RA), and provide the following information:

1. Model and serial number

2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3. Details of the defect or problem

®

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions
stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by
Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289­9100 or [phone] to obtain an authorization number (CA number if returned for credit, and RA
number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and
freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:

Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:

Intermediate Consignee Ultimate Consignee

American Overseas Air Freight Pelco
320 Beach Road 3500 Pelco Way
Burlingame, CA 94010 Clovis, CA 93612-5699
USA USA

REVISION HISTORY

Manual # Date Comments

C1518M 5/01 Original version.
C1518M-A 11/02 Updated manual to new format. Revised Table A and updated Table B.

® Pelco, the Pelco logo, Spectra, Genex, Esprit, Camclosure, and Legacy are registered trademarks of Pelco. © Copyright 2002, Pelco. All rights reserved.

C1518M-A (11/02) 19

®

World Headquarters

3500 Pelco Way

Clovis, California 93612 USA

USA & Canada
Tel: [phone]
Fax: [phone]

International

Tel: [phone]

Fax: [phone]

www.pelco.com

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