Pelco PROSRVCONSULT, PROSRVAUDIT Specsheet

PRODUCT SPECIFICATION

Pelco Expert Services

CONSULTANCY FIELD SERVICE SUPPORT

Product Features

• Customizable Services Available

– System Upgrades

– System Commissioning

– Remote System User-Specific Configuration

– First Project Support

• Customized, Value-Added Support

expert services

As security surveillance systems increasingly require higher levels of
complexity in video security systems, Pelco by Schneider Electric
offers a solution to minimize the burden on our system integrators.
Pelco Expert Services offer that specialized support in a custom­tailored package that is easy to order. This fee-based high-level
support can be acknowledged as a value-added benefit to end-users.
The combined knowledge of skilled integrators and Pelco’s dedicated
and well-trained Expert Service engineers ensure successful and
effective video security installations.

System Upgrades

When migrating from analog to IP or next generation systems,
System Upgrades offers assistance by evaluating your existing
systems and providing an upgrade path for hardware and system
requirements.

System Commissioning

In security, system commissioning is the most critical part of an
installation. First and foremost it reassures customers that a system
meets the requirements and functionality as originally specified, and
that the physical part of the installation is secure and conforms to
standards. System Commissioning provides inspection, testing,
and verification services to ensure that products, services and
systems meet quality, safety and performance to specifications.

Remote System User-Specific Configuration Support

Remote System User-Specific Configuration Support service
assistance provides the same level of service as System User­Specific Configuration services but is performed through network

connectivity from Pelco by Schneider Electric Technical Center for
Digital Sentry and Endura products. The service offers the system
integrators with a final configuration of their system based on the
site requirements of the customer. System configuration includes the
naming of cameras, creating rights and privileges, setting up alarm
configurations, configuring analytics profiles for specific cameras,
configuring maps, and optimizing system performance.

First Project Support

First Project Support provides step-by-step support to walk

through the first project with Pelco by Schneider Electric. Pelco offers
a complete end-to-end service for design and verification of IP/
analog based systems as per customer’s specification. Service
includes system level design, software and hardware
implementation, and delivery of a fully-verified system.

International Standards

Organization Registered Firm;

ISO 9001 Quality System

C3955 / NEW 4-1-13

TERMS AND CONDITIONS

PRICING

• All services are charged at a daily rate, with a one-day minimum.

• All prices are non-discountable, with the exception of customer
participation in Partner Loyalty Programs.

• Travel and expenses are charged separately based on actual costs,
daily per diem, and hotel stays at the going rate for the location for
standard hotels.

SCHEDULING

• Trips are based on schedules mutually agreed upon by Pelco by
Schneider Electric and the system integrator. Advance notice is
encouraged for best scheduling and lowest travel costs.

• Cancellations are subject to a fee.

• Standard working hours are defined as 8:00 A.M. to 5:00 P.M.
Services requested outside standard working hours are subject to a
fee. Advanced notice is required for all Expert Service deployments.

TERMS AND CONDITIONS

• Work is to be performed as outlined in the Statement of Work.

• Final sign-off is required by the system integrator.

• Further maintenance of the system is the responsibility of the system
integrator unless additional service is purchased.

SYSTEM INTEGRATOR RESPONSIBILITY

The System Integrator is responsible for the following aspects of any
customer installation:

• Installation of all components of the system including UPS, network
switches, and cameras.

• All cable routing and dressing of cables.

• All environmental conditions including air conditioning, cleanliness,
and safety.

• A thorough understanding of the system performance requirements
of the end customer.

• Arrange to have a certified technician on-site to assist the Pelco field
service provider.

FIELD SERVICE OPTIONS

Contact your local Pelco representative to place an order today!

PROSRVAUDIT Audit Expert Service includes:

Site Certification, Site Survey and
Assessment,
System Health and Performance Check,
Extended Warranty Certification
Assessment

PROSRVDESIGN Design Expert Service includes:

System Validation

PROSRVDEPLOY Deploy Expert Service includes:

System Configuration, System User­Specific Configuration

PROSRVCONSULT Consultancy Expert Service includes:

System Upgrades, First Project Support,
System Commissioning, Remote System
User-Specific Configuration

PROSRVNETWORK Network Expert Service includes:

Network Design, Network Survey and
Assessment, System Configuration,
Network Configuration, Remote
Network Configuration Support

Pelco by Schneider Electric

3500 Pelco Way, Clovis, California 93612-5699 United States

USA & Canada Tel [phone] Fax [phone]
International Tel [phone] Fax [phone]
www.pelco.com www.pelco.com/community