Pelco NET5501-US User Manual

NET5500 Series VIDEO ENCODER Installation/Operation Manual

NET5501 NET5504 NET5508 NET5516

C5654M-A (10/14)

All rights reser ved. No part of this manual may be reproduced, distributed, or transmitted without the prior written permission of the manufacturer.

Content

Overview

installatiOn

web viewer

4 Important Safety Instructions 5 Caution 6 Important Notices 8 Network Topology Statement 8 Legal Notice (Audio Notice) 8 Introduction 9 Package Contents 13 Front Panel Description 14 Rear Panel Description

16 System Organization 16 Mounting in a rack 18 Desktop Installation 18 Factory Default 19 Connecting to an External Device

27 What is the Web Viewer? 30 Live 32 System Setting 35 Network Setting 38 Camera Configuration 40 A/V Streams Setting 41 User Setting 43 Events Setting 45 Help

appendix

46 Product Specification 48 Troubleshooting (FAQ) 48 Pelco Troubleshooting Contact Information 49 Product Overview 53 Open Source License Report on the Product

Overview

IMPORTANT SAFETY INSTRUCTIONS

Read these instructions.

Keep these instructions.

Heed all warnings.

Follow all instructions.

Do not use this apparatus near water.

Clean only with dr y cloth.

Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that

8. produce heat.

Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider

9. than the other. A grounding plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet.

Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the points

10. where they exit from the apparatus.

Only use attachments/accessories specified by the manufacturer.

11.

Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the

12. apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

Unplug this apparatus during lightning storms or when unused for long periods of time.

13.

Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any

14. way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases shall be placed

15. on the apparatus.

WARNING : To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

16.

Installation should be done only by qualified personnel and conform to all local codes.

17.

Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X, 6, or 6P enclosure, it is designed for indoor use only

18. and it must not be installed where exposed to rain and moisture.

Use only installation methods and materials capable of supporting four times the maximum specified load.

19.

A readily accessible disconnect device shall be incorporated in the building installation wiring.

20.

The socket-outlet shall be installed near the equipment and shall be easily accessible.

21.

A CCC approved power cord must be used to power this equipment when used in China.

22.

4 | Overview

CAUTION

This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.

WARN ING : This product is sensitive to Electrostatic Discharge (ESD). To avoid ESD damage to this product, use ESD safe practices during installation. Before touching, adjusting or handling this product, correctly attach an ESD wrist strap to your wrist and appropriately discharge your body and tools. For more information about ESD control and safe handling practices of electronics, please refer to ANSI/ESD S20.20-1999 or contact the Electrostatic Discharge Association (www.esda.org).

Overview

English | 5

Overview

IMPORTANT NOTICES

REGULATORY NOTICES

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

RADIO AND TELEVISION INTERFERENCE

This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Par t 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commission’s rules.

CAN ICES-3(A)/NMB-3(A)

LEGAL NOTICE [Audio Notice]

SOME PELCO EQUIPMENT CONTAINS, AND THE SOFTWARE ENABLES, AUDIO/VISUAL AND RECORDING CAPABILITIES, THE IMPROPER USE OF WHICH MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES. APPLICABLE LAWS REGARDING THE USE OF SUCH CAPABILITIES VARY BETWEEN JURISDICTIONS AND MAY REQUIRE, AMONG OTHER THINGS, EXPRESS WRITTEN CONSENT FROM RECORDED SUBJECTS. YOU ARE SOLELY RESPONSIBLE FOR INSURING STRICT COMPLIANCE WITH SUCH L AWS AND FOR STRICT ADHERENCE TO ANY/ALL RIGHTS OF PRIVACY AND PERSONALTY. USE OF THIS EQUIPMENT AND/OR SOFTWARE FOR ILLEGAL SURVEILLANCE OR MONITORING SHALL BE DEEMED UNAUTHORIZED USE IN VIOLATION OF THE END USER SOFTWARE AGREEMENT AND RESULT IN THE IMMEDIATE TERMINATION OF YOUR LICENSE RIGHTS THEREUNDER.

VIDEO QUALITY CAUTION

FRAME RATE NOTICE REGARDING USER SELECTED OPTIONS

Pelco systems are capable of providing high quality video for both live viewing and playback. However, the systems can be used in lower quality modes, which can degrade picture quality, to allow for a slower rate of data transfer and to reduce the amount of video data stored. The picture quality can be degraded by either lowering the resolution, reducing the picture rate, or both. A picture degraded by having a reduced resolution may result in an image that is less clear or even indiscernible. A picture degraded by reducing the picture rate has fewer frames per second, which can result in images that appear to jump or move more quickly than normal during playback. Lower frame rates may result in a key event not being recorded by the system.

Judgment as to the suitability of the products for users' purposes is solely the users' responsibility. Users shall determine the suitability of the products for their own intended application, picture rate and picture quality. In the event users intend to use the video for evidentiary purposes in a judicial proceeding or otherwise, users should consult with their attorney regarding any par ticular requirements for such use.

6 | Overview

OPEN SOURCE SOFTWARE

This product includes certain open source or other software originated from third parties that is subject to the GNU General Public License (GPL), GNU Library/Lesser General Public License (LGPL) and different and/or additional copyright licenses, disclaimers, and notices.

The exact terms of GPL, LGPL, and some other licenses are provided to you with this product. Please refer to the exact terms of the GPL and LGPL at http://www.fsf.org (Free Software Foundation) or http://www.opensource.org (Open Source Initiative) regarding your rights under said license. You may obtain a complete corresponding machine-readable copy of the source code of such software under the GPL or LGPL by sending your request to digitalsupport@pelco.com; the subject line should read Source Code Request. You will then receive an email with a link for you to download the source code.

This offer is valid for a period of three (3) years from the date of the distribution of this product by Pelco.

CCC POWER CORD STATEMENT

Models shipped to China do not include power cords.

Note : A CCC approved power cord must be used to power the equipment when used in China.

Korean Class A EMC

이 기기는 업무용 (A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라며, 가정 외의 지역에서 사용하는 것 을 목적으로 합니다.

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

ESD WARNING

Overview

WARN ING: This product is sensitive to Electrostatic Discharge (ESD). To avoid ESD damage to this product, use ESD safe practices during installation. Before touching, adjusting or handling this product, correctly attach an ESD wrist strap to your wrist and appropriately discharge your body and tools. For more information about ESD control and safe handling practices of electronics, please refer to ANSI/ ESD S20.20-1999 or contact the Electrostatic Discharge Association (www.esda.org).

Warranty

For information about Pelco’s product warranty and thereto related information, refer to www.pelco.com/warranty.

English | 7

Overview

NETWORK TOPOLOGY STATEMENT

IMPORTANT NOTE. PLEASE READ. The network implementation is shown as a general representation only and is not intended

to show a detailed network topology. Your actual network will differ, requiring changes or perhaps additional network equipment to accommodate the system as illustrated. Please contact your local Pelco representative to discuss your specific requirements.

LEGAL NOTICE (AUDIO NOTICE)

Improper use of audio/visual recording equipment may subject you to civil and criminal penalties. Applicable laws regarding the use of such

capabilities vary between jurisdictions and may require, among other things, express written consent from the recorded subjects. You are solely responsible for insuring strict compliance with such laws and for strict adherence to any/all right of privacy and personalty.

INTRODUCTION

The NET5500 Series video encoder is a network-based channel encoder with a built-in, Web-based viewer for live streaming to a standard Web browser (Microsoft® Internet Explorer®, Chrome®, Safari® or Mozilla® Firefox®). The encoder is built upon open standards and is part of an Endura® system for recording, managing, administering, and viewing video streams.

The encoder supports H.264 and MJPEG compression. It can generate two independently configurable H.264 streams, each up to D1 resolution (720 x 480 for NTSC, 720 x 576 for PAL) and 30/25 images per second (ips) in addition to an MJPEG stream for Web viewing.

The NET5500 can be configured for one alarm input for each video channel. When an alarm event is triggered, the unit can send a message to an operator, and trigger a relay.

The unit also supports motion detection for each video channel. You can configure one motion zone, with its own independent sensitivity and threshold settings. When the NET5500 detects activity in any of these areas, it can trigger an alarm event.

The video encoder supports one audio input for each video channel over the network. The system operator (security personnel) can see and hear activity in any target area in which a microphone is present.

The NET5500 supports control of remote peripherals such as pan/tilt/zoom (PTZ) cameras by way of D-Protocol, P-Protocol, and Coaxitron® protocols.

FEATURES

~Open standards-based architecture

~H.264 baseline, main, or high profile compression

~Dual-stream at up to D1, 30/25 images per second (ips) per stream

~Integrated audio, alarm, and relay outputs

~Integrated D-Protocol, P-Protocol, and Coaxitron protocols

~Support for multicast transmissions

Models

~NET5501 One-channel H.264 rack encoder

~NET5504 Four-channel H.264 rack encoder

~NET5508 Eight-channel H.264 rack encoder

~NET5516 Sixteen-channel H.264 rack encoder

8 | Overview

PACKAGE CONTENTS

NET5501

Overview

Installation Manual, Safety Instruction

(2ea)

Rack Mount Ear (2ea) Cable Clamp (1e a)

Screw (4ea)

for Product Rack binding

5-Pin Terminal Block (2ea)

Resource Disc Adapter Rubber Feet (4ea)

Screw (2ea) for Cable Clamp

binding 1 plus 1 spare

Screw (3ea)

for Rack Mount Bracket

English | 9

Overview

NET5504

Installation Manual, Safety Instruction

(2ea)

Rack Mount Ear (2ea) Cable Clamp (1e a)

Screw (4ea)

for Product Rack binding

6-Pin Terminal Block (2ea)

Resource Disc Adapter Rubber Feet (4ea)

Screw (2ea) for Cable Clamp

binding 1 plus 1 spare

Screw (3ea)

for Rack Mount Bracket

10 | Overview

NET5508

Overview

Installation Manual, Safety Instruction

(2ea)

Rack Mount Ear (2ea) Cable Clamp (1e a)

Screw (4ea)

for Product Rack binding

10-Pin Terminal Block (2ea) Dust Filter (1ea)

Resource Disc Adapter Rubber Feet (4ea)

Screw (2ea) for Cable Clamp

binding 1 plus 1 spare

Screw (3ea)

for Rack Mount Bracket

English | 11

Overview

NET5516

Installation Manual, Safety Instruction

(2ea)

Rack Mount Ear (2ea) Cable Clamp (1e a)

Screw (4ea)

for Product Rack binding

8-Pin Terminal Block (2ea)

10-Pin Terminal Block (2ea)

Resource Disc Adapter Rubber Feet (4ea)

Screw (2ea) for Cable Clamp

binding 1 plus 1 spare

Dust Filter (1ea)

Screw (3ea)

for Rack Mount Bracket

12 | Overview

FRONT PANEL DESCRIPTION

NET5501/NET5504

NET5508/NET5516

No. Name Description

Front Panel Indicators

NET5500 Series

Video Encoder

NET5500 Series

Video Encoder

Displays power On/Off status. It glows blue when the unit has power.

Displays network status (connection and speed).

Off : The unit is not connected to the network. Solid amber : The unit is connected to the network using the 100 Mbps standard. Solid red : The unit is connected to the network using the 10 Mbps standard. Solid green : The unit is connected to the network using the 1 Gbps standard.

A blinking light indicates network activity corresponding to the speed based on the color.



Displays camera connection status.

Not Lit : A camera has not been connected yet. Green : Camera video is present at the video in connector. Red : Video is no longer present, the camera is not functioning properly.

Displays unit status.

Green : The unit is functioning normally. Red : The unit is in an error condition.

Overview

English | 13

Overview

REAR PANEL DESCRIPTION

NET5501

NET5504

NET5508

a b c d e f g

Tx+ Tx- NO1 COM1 NC1 A1 A2 A3 A4

Rx+ Rx- NO2 COM2 NC2 A5 A6 A7 A8

A NO COM Tx+ Rx+

NC Tx- Rx-

a b e fc d g

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

1 2

3 4

a b efc d g

1 3

5 7

2 4

6 8

1 3

2 4

1 2

3 4

5 6

7 8

NET5516

14 | Overview

Tx+Tx- NO1 COM1 NC1 A1 A2 A3 A4

Rx+ Rx- NO2 COM2 NC2 A5 A6 A7 A8

NO3 COM3 NC3 A9 A10 A11 A12

NO4 COM4 NC4 A13 A14 A15 A16

1 3

2 4

5 7

6 8

9 11

10 12

13 15

14 16

1 3

2 4

5 7

6 8

a b c d e g

9 11

10 12

13 15

14 16

No. Name Description

A NO COM Tx+ Rx+

NC Tx- Rx-

A NO COM Tx+ Rx+

NC Tx- Rx-

A NO COM Tx+ Rx+

NC Tx- Rx-

Power input socket. For connection of 12V adapter.

Press this switch to reset device to the factory default. If you perform the factory reset, all your settings to device will be lost. For more information, please see Factory Default (Page 18).

A Alarm input sensor terminal

NO/NC Relay control

COM Relay common

TX+/TX- RS-422/RS-485 Data line

RX+/RX-

RS-422 RX Data line

Disabled in RS-485 mode.

Ground terminal.

LAN connection to a router or internal network.

Video Encoder. Audio input terminal for sound input. A microphone or other source of sound may be connected to this.

Video output BNC terminal.

Video input BNC terminal.

Overview

PTZ, Relay and Alarm Pin Assignments

Label Lead Label Lead

A1 Alarm 1 A3 Alarm 3

A2 Alarm 2 A4 Alarm 4

NO Relay Normally Open

COM Relay Common NC Relay Normally Closed

TX+ RS-422 Data TX+ TX- RS-422 Data TX-

RX+ RS-422 Data RX+ RX- RS-422 Data RX-

Ground

English | 15

Installation

SYSTEM ORGANIZATION

Cameras

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

NETWORK

PTZ

Adapter MIC

Camera

1 2

Monitor

3 4

1 3

2 4

MOUNTING IN A RACK

The NET5500 Series encoder mounts into an industr y-standard 48 cm (19-inch) equipment rack. The NET5500 Series encoder occupies 1 RU (4.45 cm or 1.75 inches) of vertical rack space. The hardware necessary to mount the NET5500 Series rack encoder into a rack is supplied with the unit.

The rack must meet the following requirements

Rack standard : 48 cm (19 inches), EIA-310-D compliant (rear column required) Rack column depth : 50.8 to 76.2 cm (20 to 30 inches) Column mounting hole provisions : 10-32 UNF-2B threaded holes or square window holes on front and rear columns. Door systems (optional) : Front doors must have at least 5.1 cm (2 inches) between the NET5500 Series encoder front bezel and the inside of the door.

Rear doors may be used only on rack columns that more than 66 cm (26 inches) deep.

Make sure the NET5500 Series encoder is level.

Slots and openings in the cabinet provide ventilation to prevent the unit from overheating. Do not block these openings.

16 | Installation

To install the NET5500 Series encoder in a rack

Remove the three Phillips flat head screws from each side of the unit. Set the screws aside.

1.

Align the three screw holes in the mounting brackets with the threaded holes on the left and the right sides of the chassis.

2.

Using the six Phillips flat head screws, attach the mounting brackets to each side of the chassis.

3.

Insert and tighten the Phillips flat head screws you removed earlier.

4.

Align the two mounting bracket holes on each side with the screw holes on the rack.

5.

Insert and tighten the Phillips flat head screws (not supplied) to secure the unit in the rack.

6.

Installation

English | 17

Installation

1 2

3 4

2 4

1 3

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

DESKTOP INSTALLATION

When installing the device on a horizontal surface such as a desktop, proceed as follows.

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

Attach the rubber feet to the bottom of the unit to prevent surface damage.

1.

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

Place the device in a location that provides adequate space for wiring and cords at the front and back of the panel.

2.

Do not place the device upright since that can lead to its falling over and becoming damaged. Placing the device upright will also block the flow of

air, which may cause it to overheat.

FACTORY DEFAULT

Use a sharp-edged object (e.g. paper clip) to press and hold the Reset switch.

1.

Press and hold the switch for 10 seconds. Then, release it.

2.

When the encoder reset is completed, the system will restart by the factory default.

3.

18 | Installation

CONNECTING TO AN EXTERNAL DEVICE

1 2

3 4

5 6

7 8

A NO COM Tx+ Rx+

NC Tx- Rx-

1 2

3 4

2 4

1 3

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

1 2

3 4

2 4

1 3

Tx+ Tx- NO1 COM1 NC1 A1 A2 A3 A4

Rx+ Rx- NO2 COM2 NC2 A5 A6 A7 A8

1 2

3 4

5 6

7 8

2 4

1 3

6 8

5 7

1 2

3 4

5 6

7 8

Connecting the Monitor

Connect the [

NET5501

NET5504

NET5508

] port of the encoder to the output port of the monitor. You can watch the video from the camera on the monitor.

Monitor 1

Monitor 1~4

Installation

Supply LOOP Out Channel for Each Model

NET5501 NET5504 NET5508 NE T5 516

Channel 1 4 8 None

Monitor 1~8

English | 19

Installation

1 2

3 4

2 4

1 3

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

1 2

3 4

2 4

1 3

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

1 2

3 4

A1 A2 NO COM Tx+ Rx+

A3 A4 NC Tx- Rx-

Connecting the terminal block

The terminal block has tension clamps instead of screw terminals. Use a small screwdriver to open the clamp for a particular lead.

Power Supply

Connect the DC 12V power adapter to the encoder’s power input terminal.

20 | Installation

Power adapter

For safety reasons, make the connection when the power is not applied yet.

Arrange the cables and be careful not to peel off the cable coating.

Do not put the power cable under a carpet or rug. The power cord is usually grounded. However, even if it's not grounded,

never modify it on your own for grounding.

Do not insert multiple devices in a single power socket. This may cause a power overload.

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