Pelco IXE23, IXE33, IXE53, IXE83, IME238-1ERS operations manual

Sarix Enhanced3

Dome, Bullet, and BoxCameras

Operations Manual

Document number:C6652M

Publication date:06/20

Sarix Enhanced3 Operations Manual, Dome, Bullet, and BoxCameras

Table of Contents

Important Notices 5

Regulatory Notices 5

Radio and Television Interference 5

Warranty Statement 5

Legal Notice 5

Audio Notice 5

Video Quality Caution 5

Frame Rate Notice Regarding User Selected Options 5

Open Source Software 6

Power Source 6

Korean Class A EMC 6

ESD Warning 6

Locating Updates and Other Resources 7

Accessing the Camera 8

Accessing Camera Settings 8

Understanding the Camera Configuration Sequence 8

Accessing the Live View 9

Selecting Live View Controls 9

Using Zoom and Focus Controls 9

Using the System Menu 10

Selecting General Settings 10

Configuring General Settings 10
Configuring Time Settings 10
Configuring GPS Settings 10
Generating a SystemLog 10
Rebooting a Camera 11
Restoring All Camera Defaults 11

Backing Up and Restoring Settings 11

Back Up Camera Settings 11
Restore Camera Settings from a Backup 11

Updating Firmware 11

Configuring OSDi Overlays 12

Using the Snapshot Viewer 12

ConfiguringStorage Management 12

Viewing Device Information 13
Using Settings andActions 13
Configuring Local Recording 13
Exporting Recordings 14

Viewing Diagnostics 14

Viewing Client Connections 14

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Viewing Temperature Information 14

Using the Network & Security Menu 15

Changing General Network Settings 15

Network Hostname 15
Port Settings 15
Link Settings 15

Managing Users and Security 17

User Management 17
Configuring Users 17
Setting Security/Authentication 17

Configuring TLS 17

Configuring Traffic Shaping 18

Configuring 802.1x Security 18

Configuring SNMP 19

Configuring SNMP V2c 19
Configuring SNMP V3 19

Configuring Firewall Settings 20

Using the Imaging Menu 21

Configuring General Imaging Settings 21

Configuring Image Enhancement Settings 21

Configuring Digital Processing 21

Configuring Exposure Settings 21

Configuring Exposure (Mode) 21
Configuring WDR 22
Setting Electronic Image Stabilization 22
Correcting Flickering 22
Selecting Day or Night Mode 22
IRIllumination 23

Configuring Focus and Zoom Settings 23

Using Auto Focus Mode 23
Using Manual Focus Mode 23
Using Zoom 23

Adjusting White Balance 23

Using the Window Blanking Feature 24

Using the A/V Streams Menu 25

Selecting Video Preset Configurations 25

Configuring a Custom Video Configuration 25

Configuring Video Settings 25

Configuring Audio 26

Managing RTP Settings 27

Setting Static Multicast Addresses 27
Setting the Maximum Transfer Unit Size (TCP/IP) 28

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Understanding Smart Compression 28

Configuring Smart Compression 28
Configuring Long-Term Rate Control 29

Using the Events Menu 30

Configuring Sources 30

Configuring an Alarm Event Source 30
Configuring an Analytic Event Source 30
Configuring a Timer Event Source 31
Configuring a System Event Source 31
Configuring a Network Loss Event Source 31
Deleting an Event Source 31

Configuring Handlers 31

Configuring an Event Handler: Send Email 32
Configuring an Event Handler: Upload JPEG to FTP Server 32
Configuring an Event Handler: Write JPEG to SDCard 33
Configuring an Event Handler: Open/Close Relay 33
Configuring an Event Handler: Display Overlay 33
Configuring an Event Handler: Play Audio 34
Configuring an Event Handler: Write Recording to SDCard 34
Configuring an Event Handler: Upload Recording to FTP Server 34
Deleting an Event Handler 35

Analytic Configuration 35

Configuring Basic Analytics 35
Configuring Enhanced Analytics 36

Event Stream 40

Contacting Pelco for Troubleshooting 41

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Important Notices

Regulatory Notices

This device complies with Part 15 of the
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

Radio and Television Interference

This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.

Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can
void your authority to operate this equipment under Federal Communications Commission’s rules.

CAN ICES-3 (A)/NMB-3(A)

FCC Rules.

Operation is subject to the following two conditions:

Warranty Statement

For information about Pelco’s product warranty and thereto related information, refer to

www.pelco.com/warranty.

Legal Notice

SOME PELCO EQUIPMENT CONTAINS, AND THE SOFTWARE ENABLES, AUDIO/VISUAL AND
RECORDING CAPABILITIES, THE IMPROPER USE OF WHICH MAY SUBJECT YOU TO CIVIL AND
CRIMINAL PENALTIES. APPLICABLE LAWS REGARDING THE USE OF SUCH CAPABILITIES
VARY BETWEEN JURISDICTIONS AND MAY REQUIRE, AMONG OTHER THINGS, EXPRESS
WRITTEN CONSENT FROM RECORDED SUBJECTS. YOU ARE SOLELY RESPONSIBLE FOR
INSURING STRICT COMPLIANCE WITH SUCH LAWS AND FOR STRICT ADHERENCE TO
ANY/ALL RIGHTS OF PRIVACY AND PERSONALTY. USE OF THIS EQUIPMENT AND/OR
SOFTWARE FOR ILLEGAL SURVEILLANCE OR MONITORING SHALL BE DEEMED
UNAUTHORIZED USE IN VIOLATION OF THE END USER SOFTWARE AGREEMENT AND
RESULT IN THE IMMEDIATE TERMINATION OF YOUR LICENSE RIGHTS THEREUNDER.

Audio Notice

Improper use of audio/visual recording equipment may subject you to civil and criminal penalties.
Applicable laws regarding the use of such capabilities vary between jurisdictions and may require, among
other things, express written consent from the recorded subjects. You are solely responsible for insuring
strict compliance with such laws and for strict adherence to any/all rights of privacy and personality.

Video Quality Caution

Frame Rate Notice Regarding User Selected Options

Pelco systems are capable of providing high quality video for both live viewing and playback. However, the
systems can be used in lower quality modes, which can degrade picture quality, to allow for a slower rate of
data transfer and to reduce the amount of video data stored. The picture quality can be degraded by either

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lowering the resolution, reducing the picture rate, or both. A picture degraded by having a reduced resolution
may result in an image that is less clear or even indiscernible. A picture degraded by reducing the picture
rate has fewer frames per second, which can result in images that appear to jump or move more quickly
than normal during playback. Lower frame rates may result in a key event not being recorded by the
system. Judgment as to the suitability of the products for users' purposes is solely the users'
responsibility. Users shall determine the suitability of the products for their own intended application,
picture rate and picture quality. In the event users intend to use the video for evidentiary purposes in a
judicial proceeding or otherwise, users should consult with their attorney regarding any particular
requirements for such use.

Open Source Software

This product includes certain open source or other software originated from third parties that is subject to
the GNU General Public License (GPL), GNU Library/Lesser General Public License (LGPL) and different
and/or additional copyright licenses, disclaimers, and notices. The exact terms of GPL, LGPL, and some
other licenses are provided to you with this product. Please refer to the exact terms of the GPL and LGPL at
http://www.fsf.org (Free Software Foundation) or http://www.opensource.org (Open Source Initiative)
regarding your rights under said license. You may obtain a complete corresponding machine-readable copy
of the source code of such software under the GPL or LGPL by sending your request to
[e-mail]; the subject line should read Source Code Request. You will then receive an
email with a link for you to download the source code. This offer is valid for a period of three (3) years from
the date of the distribution of this product by Pelco.

Power Source

This product is intended to be supplied by a Listed Power Adapter or DC power source marked “L.P.S.” (or
“Limited Power Source”), rated according to the camera specification document. If you need further
assistance with purchasing the power source, please contact Pelco, Inc. for further information.

Korean Class A EMC

ESD Warning

Warning: This product is sensitive to Electrostatic Discharge (ESD). To avoid ESD

damage to this product, use ESD safe practices during installation. Before touching,
adjusting or handling this product, correctly attach an ESD wrist strap to your wrist and
appropriately discharge your body and tools. For more information about ESD control
and safe handling practices of electronics, please refer to ANSI/ESD S20.20-1999 or
contact the Electrostatic Discharge Association (www.esda.org).

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Locating Updates and Other Resources

l Before installing the camera, visit the online Pelco supplemental resources to check for firmware

updates.

l All resources are available in one location:https://www.pelco.com/fixed-ip-sarix-enhanced-series.

From this location, select the asset(s) you want to download.

– Sarix Enhanced Series Firmware—Download the latest firmware for your Sarix Enhanced

Series camera system.

– Sarix Enhanced Series Documentation—Download the latest specification sheets as well as

installation and operations manuals for the Sarix Enhanced Series.

– VxToolbox—Download the latest firmware for the camera management utility. This software

helps you discover the camera and update firmware.

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Accessing the Camera

Note: For security purposes, it is required that you create a user account when you access the

camera for the first time.In its out-of-the-box configuration, the camera has no user name and
password assigned. In this state the camera does not allow for video to stream or configurations to
change. It is required that you set an administrative user name and password at this time. Creation of
an administrative user changes the state of the camera to its “operational mode,” where credentials
must be provided in order to view live video or change its configuration. This first user configuration
can also be done in VxToolbox software.

There is no provision for recovering a forgotten administrator user name or password. The camera can be
restored to its out-of-the-box, no user name and password configuration by powering down, depressing the
Factory Defaults button, and holding the button down for at least four seconds while powering the camera
back up.

Once the camera is powered back up the user will be prompted to create a username and password.

The recommended browsers for your camera are Mozilla® Firefox®, Google Chrome™, or
Microsoft™Edge™ for Microsoft® Windows® operating systems; and Firefox for Mac® operating
systems. For supported browser versions, refer to the Specification Sheet for your product.

1. Open a web browser.

2. Type the camera’s IP address or host name in your browser’s address bar and then select Enter.

Note:

You can obtain your camera’s IP address or access the camera using VXToolbox

software.

3. If a user name and password exist, a log in dialog box appears. Otherwise a user creation dialog box
appears, and the user will be required to create an administrative user to proceed.

Accessing Camera Settings

Access to camera settings is determined by user permissions. If you do not have access to camera
settings, the Settings option will not appear in the top-center of the Live View window.

1. Select the gear symbol at the top center of the viewing window.

2. Select the setting you want to change. Place your mouse pointer over any menu on the page to
reveal submenus.

Understanding the Camera Configuration Sequence

After the camera is installed and power is applied, the camera undergoes a configuration sequence, taking
approximately 30-seconds to complete. The camera will come online after the configuration sequence is
complete.

Note: If the camera connected to a network without a DHCP server and DHCP is enabled, the
configuration sequence can take up to two minutes to complete.

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Accessing the Live View

The live video page provides access to video streams and, where applicable, to PTZ controls.

By default, the camera does not have any pre-configured users. When a user is added to the system, that
user must login before accessing the Live View. After logging in, the user will have access to the Live View
from that point forward.

Selecting Live View Controls

Viewable controls are based on device model and user permissions. Use the drop-down menu to select the
Primary, Secondary, and Tertiary streams from the live view. The JPEG Stream is a predefined low
resolution, low frame rate JPEG stream. JPEG is helpful for users with bandwidth or processing limitations
that could cause a high resolution, high frame rate video stream to pause or pixelate.

Caution:Streams must be configured to use the H264 compression standard. Streams with any
other compression standard will not be available for selection. If the If the secondary or tertiary
stream has not been configured, they will not be available for selection. Video streams can be
configured under the A/V Streams Menu.

.

Select Stream: Use the pull-down menu located on the bottom left of
the window to select stream while in the live view.

Open Stream in New Window: Opens the video stream in an
independent window.

Take a Snapshot: Captures a still image from the video stream and
saves it as a JPEG file.

Enables tool on the viewer to calculate pixels in the area of the
adjustable box.

Using Zoom and Focus Controls

Sarix Enhanced Series cameras feature zoom and focus controls on the Live View window and in the
Settings.

l Zoom: Use slider bar to increase magnification from 0-100

l Auto-Focus: Select to find the optimal focal point for the scene.

Note:Focus Settings affect your camera’s focusing behaviors. If you set all focus behavior settings
to Off, you must manually focus your camera. If your camera appears out of focus and an Auto-

Focus does not resolve the issue, then you may need to reset the lens' default position. Go to
Imaging>Focus/Zoom and select Initialize Lens.

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Using the System Menu

The System menu provides access to the General Settings, Backup and Restore, Firmware, OSDi,

Snapshot Viewer, Storage Management, and Diagnostics pages.

Selecting General Settings

Go to System > General (camera) Settings to configure General Settings, Time Settings, and GPS
settings as well as Generate a System Log, Reboot a Camera, and Restore All Camera Defaults.

Configuring General Settings

Go to System > General Settings to enter a Device Name, Enable LEDs, set Time Settings, enter GPS
Settings, Generate System Log, Reboot Camera, and Restore All Camera Defaults.

1. Go to System > General Settings.

2. Configure the name for your device. Names can contain up to 63 alphanumeric characters. At least
one character in the host name must be a letter.

3. Enable LEDs by selecting the On button. By default, LEDs will be Off.

4. Select Save.

Configuring Time Settings

You can set your camera to discover a network time server (NTP) automatically, manually provide the
address of your network time server, or select no time server.

1. Go to System > General Settings.

2. Select your time server setting:

l Auto: Allows your camera to discover and synchronize with your network time server (over

IPv4 or IPv6).

l Manual: Requires you to provide the address of your network time server.

l None: Camera date format defaults to mm/dd/1970.

3. Select the TimeZone.

4. Select Save.

Configuring GPS Settings

GPS information can be added to the recorded video.

1. Go to System > General Settings.

2. Manually enter the Latitude, Longitude, and Elevation of the camera.

3. Select Save.

Generating a SystemLog

If technical difficulties occur, a system log can help Pelco Product Support troubleshoot problems with your
camera. You can contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or [phone]
(international).

1. Go to System > General Settings.

2. Select Generate System Log.

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3. Select the location in which to save the log file.

4. Select Save.

Rebooting a Camera

If you are recording video from your camera, restarting the camera will cause a gap in video recording. It is
important that you schedule maintenance before restarting the camera.

To restart the camera, select Reboot Camera.

Restoring All Camera Defaults

If necessary, you can reset your camera settings to the factory defaults.

1. Go to System > General Settings.

2. Select Restore All Camera Defaults.

3. Select Hard or Soft Restore.

l Soft Restore will reset the camera back to factory defaults with the exception of network

settings. All user settings and customizations will be lost and cannot be recovered.

l Hard Restore will reset the camera back to factory defaults. All user settings and

customizations and network settings will be lost and cannot be recovered.

4. Select Upload and Restore to restart and restore you camera's settings.

Backing Up and Restoring Settings

You can create a backup file of your device's configuration so that if you accidentally change a setting or
need to recover from a factory reset, you can revert back to this saved configuration. Camera backup files
are stored in bin format.

Note: The restore feature is not intended to automatically configure multiple devices or to recover
settings following a firmware upgrade.

Back Up Camera Settings

1. Got to System > Backup and Restore.

2. Select Generate Backup File.

3. Select Download Now, and then specify the directory in which to save your backup file.

Restore Camera Settings from a Backup

1. Go to System > Backup and Restore.

2. Select Browse,select the desired backup file, and then select Open.

3. Select Upload and Restore; to restart the camera and restore the camera settings.

Updating Firmware

Go to System > Firmware to access System Information and perform Firmware Updates.

System Information includes read-only fields for the firmware version, hardware version, model number,
and serial number of the camera. This information is typically required by Pelco Product Support for
troubleshooting purposes.

The camera firmware can be upgraded or downgraded.

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1. Select Browse to select the firmware you would like to upgrade/downgrade (ppm file).

2. Select Upload.

Note: Upgrading to version 3.3.x.x firmware requires user(s) to exist on the camera. Otherwise,
the firmware update will fail.

Configuring OSDi Overlays

The OSDi (Intelligent On Screen Display) feature allows the camera to show pertinent information as an
overlay within the field of view. Depending on your camera and model, you may be able to define up to three
overlay rules. You can also determine the position of each overlay within the scene.

If using the Current Zone Label overlay, and multiple zones are in the field of view, the camera will display
the labels in order of size, smallest to largest; if all zones in the field of view are the same size, the camera
will display zone labels in order of creation, oldest to newest. If the Duration field is set to 0 seconds, the
overlay will only display the first zone label using the rules above until the zone is no longer in the field of
view.

1. Go to System > OSDi to configure Intelligent On Screen Displays.

2. In the viewing window, select select the position in which you want to place an overlay (Upper Left,
Upper Center, Upper Right, Middle Left, Middle Center, Middle Right, Lower Left, Lower Center,
Lower Right).

3. Select the type of Overlay to display: Plain Text, Camera Name, Camera Name/Date/Time,
Date/Time, Date, Time, Event Source, or Image.

Note: If Image is selected, you will need to upload a valid file type by selecting Browse and
then selecting the file. For Event Source, you will need to manage the handlers and sources in
the Events Menu.

4. The format field is automatically populated for Camera Name, Date and Time based on the setup of
the Time Settings (System > General Settings > Time Settings). You will need to select the format
for the display for date and time. If you have selected Plain Text, you will need to enter the text to be
displayed.

5. Set the font size for the overlay.

6. (Optional) Select the Font Color and Background Color.

7. Select Save.

Using the Snapshot Viewer

1. Go to System > Snapshot Viewer to display a list of snapshots and clips saved to the SD card
when a "Write JPEG to SD Card" or "Write Recording to SD Card" event handler(s) are configured.
From this page, you can open, download, or delete snapshots and clips from the SD card. Viewing
options include: Select Visible, Deselect Visible, Select All, Deselect All, Delete Selected,
Download Selected, Refresh List.

Note

:Snapshot Viewer is not available when recording video to local storage. An SD card

must be inserted and configured under Event Handlers.

2. Select the number of files to show per page. The default setting is 15, however up to 100 snapshots
can be displayed on this page.

ConfiguringStorage Management

Go to System >Storage Management to access and/or manage Device Information, Settings and
Actions, Local Recording, and Export Recordings.

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Note: For choosing SD cards, it is important to pick SD cards suited to surveillance video

recording for use in Pelco cameras. These are available from reputable brands and are purposely
designed to be used for the challenges of surveillance where high resolution, high frame rate
video is recorded 24/7, often in elevated temperature conditions. The SD cards aimed at this
application are designed to support the high write and read speeds video surveillance demands,
have adequate write cyclability, and can withstand internal temperatures in the camera when
placed in harsh environments.

Look for SD cards designed for industrial video surveillance applications with high MTTF (Mean
Time to Failure) and good warranties with operating temperature ratings in excess of 80°C
(176°F). For Cameras with resolutions up to 5 MP use cards with speed ratings of Class 10 UHS
I or better. For 4K cameras, use cards with speed ratings of UHS 3 VHS30 or better.

Use a large enough capacity card that rarely needs to be replaced. A 128 GB card in a 2 MP
camera recorded continuously at 30 FPS with a typical bit rate of 5 Mb/s under average
environmental conditions should last close to 5 years before it needs to be replaced. Using
motion recording, Smart Compression, and more advanced encoding schemes like H.265 will
increase this substantially. SD cards for video surveillance today are available in capacities up to
1 TB, so you can pick SD cards that last the life of the camera.

Viewing Device Information

Device Information provides information for the SD card. The following information will be displayed when
an SD Card is properly installed:

l Device Type: SD Card

l Free Space: Expressed in MB

l Total Size: Expressed in MB

l Status: Ready to begin recording

Note: If there is no SD card in the camera or it was not properly installed, the Status will display
"There is no media in the SD card."

Using Settings andActions

l Device Format: displays the device format with the option to reformat the device.

l SD Allocation: Use the slider bar to establish how much storage to allocate between Edge and

Clip storage.

Configuring Local Recording

The number of hours of video you can store on the micro SD card depends on several factors besides the
capacity of the micro SD card.

There is, however, a limit on the total number of frames that can be stored on the micro SD card. For
example, below a bit rate of 1.5 Mbps, you can store a maximum of 48 hours of video at 30 fps on a 32 GB
card. You can increase the maximum available hours of storage by decreasing the frame rate.

The number of hours of video you can store on the SD card is established with recording bit limits. A bit rate
limit below 1.5 Mbps allows a maximum of 48 hours of video at 30 fps regardless of resolution. You can
increase the maximum available hours of storage by decreasing the frame rate.

Note: The numbers listed above do not include audio. With audio enabled, the number of hours you
can record decreases. The impact is minimal above bit rates of 2.25 Mbps. At bit rates below 2.25
Mbps, the number of hours your can record may drop by approximately 40 percent.

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