Pelco EH4718DB User Manual 2

®
®
PELCO
EH4712DB/
EH4718DB Series
Environmental
Enclosures
Installation/
Operation Manual
C1446M-B (7/98)
In North America and Canada: Tel (800) 289-9100 or FAX (800) 289-9150
International Customers: Tel (1-559) 292-1981 or FAX (1-559) 348-1120

CONTENTS

Section Page
1.0 GENERAL .................................................................................................. 3
1.1 IMPORTANT SAFEGUARDS AND WARNINGS ............................... 3
2.0 DESCRIPTION ..........................................................................................4
2.1 MODELS ............................................................................................4
2.2 CERTIFICATIONS ............................................................................. 4
3.0 INSTALLATION .......................................................................................... 5
3.1 ENCLOSURE MOUNTING ................................................................5
3.2 MARINE OR HIGH-MOISTURE ENVIRONMENT
(EH4718DB SERIES ONLY) ..............................................................5
3.3 WIRING ............................................................................................. 7
3.3.1 Camera ................................................................................... 7
3.3.2 Power ......................................................................................7
3.3.2.1 EH4712DB/EH4718DB Model Only ........................... 7
3.3.2.2 Models with Heater-Blower (-1/-2/-3) .........................7
3.4 CAMERA/LENS INSTALLATION .......................................................8
3.4.1 Camera Mounting ................................................................... 8
3.4.2 Camera Wiring (Except Power) ............................................... 8
3.4.3 Camera Wiring (Power) .......................................................... 11
3.4.3.1 EH4712DB/EH4718DB Model Only .......................... 11
3.4.3.2 Models with Heater-Blower (-1/-2/-3) ........................11
3.5 FINAL INSTALLATION ...................................................................... 11
4.0 OPERATION .............................................................................................12
5.0 MAINTENANCE ........................................................................................13
5.1 SERVICE MANUAL ..........................................................................13
6.0 SPECIFICATIONS .................................................................................... 14
7.0 WARRANTY AND RETURN INFORMATION ........................................... 16

LIST OF ILLUSTRATIONS

Figure Page
1 EH4712DB/EH4718DB Exploded Assembly Diagram ....................... 6
2 EH4712DB/EH4718DB Series Input Wiring Diagram ........................9
3 EH4712DB/EH4718DB Dimension Drawing .....................................15

LIST OF TABLES

Table Page
A 24 VAC Wiring Distances .................................................................. 10
B Accessory Wattages ......................................................................... 10
REVISION HISTORY
Manual # Date Comments
C1446M 6/96 Original version.
C1446M-A 6/97 Revised to include EH4712DB Series models.
C1446M-B 7/98 Added marine/high moisture environment modification
procedure. Removed defroster kit and service information.
2 Pelco Manual C1446M-B (7/98)

1.0 GENERAL

1.1 IMPORTANT SAFEGUARDS AND WARNINGS

Prior to installation and use of this product, the following WARNINGS should be observed.
1. Installation and servicing should only be done by qualified service personnel and conform to all local codes.
2. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X, 6, or 6P enclosure, it is designed for indoor use only and it must not be installed where exposed to rain and moisture.
3. Only use replacement parts recommended by Pelco.
4. After replacement/repair of this unit’s electrical components, conduct a resis­tance measurement between line and exposed parts to verify the exposed parts have not been connected to line circuitry.
5. The installation method and materials should be capable of supporting four times the weight of the enclosure, pan/tilt, camera and lens combination.
The product and/or manual may bear the following marks:
This symbol indicates that dangerous voltage constituting a risk of electric shock is present within this unit.
This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.
CAUTION:
RISK OF
ELECTRIC SHOCK.
DO NOT OPEN.
TO REDUCE THE RISK OF ELECTRICAL SHOCK,
DO NOT REMOVE COVER. NO USER-
SERVICEABLE PARTS INSIDE. REFER SERVICING
TO QUALIFIED SERVICE PERSONNEL.
CAUTION:
Please thoroughly familiarize yourself with the information
in this manual prior to installation and operation.
Pelco Manual C1446M-B (7/98) 3

2.0 DESCRIPTION

The EH4712DB and EH4718DB environmental enclosures are constructed of alu­minum. The enclosures are installed by attaching the top of the unit to a mounting surface. A door in the bottom drops open for access during installation or to make camera/lens adjustments.
You can install cameras with either fixed focal length lenses or motorized zoom lenses. All models have an adjustable camera sled to accommodate different sizes of cameras and lenses.

2.1 MODELS

EH4712DB Environmental enclosure with bottom-opening door. 12-inch
(30.48 cm) length.
EH4712DB-1 EH4712DB with 120 VAC thermostatically controlled heater
and blower.
EH4712DB-2 EH4712 DB with 24 VAC thermostatically controlled heater and
blower.
EH4712DB-3 EH4712DB with 230 VAC thermostatically controlled heater
and blower.
EH4718DB Environmental enclosure with bottom-opening door. 18-inch
(45.72 cm) length.
EH4718DB-1 EH4718DB with 120 VAC thermostatically controlled heater
and blower.
EH4718DB-2 EH4718DB with 24 VAC thermostatically controlled heater and
blower.
EH4718DB-3 EH4718DB with 230 VAC thermostatically controlled heater
and blower.

2.2 CERTIFICATIONS

The products identified below have been tested and certified for agency compli­ance as noted.
Model CE FCC UL CSA/cUL
EH4712DB X
EH4712DB-1
EH4712DB-2 X
EH4712DB-3 X
EH4718DB X
EH4718DB-1
EH4718DB-2 X
EH4718DB-3 X
Applicable CE, FCC, UL, and CSA/cUL directives/standards:
93/68/EEC–CE Mark Directive
89/336/EEC, 92/31/EEC–Electromagnetic Compatibility (EMC) Directives
EN 55022: 1984 Class B–Radio-frequency emissions limits EN 50082-2: 1992–Immunity standard
IEC 801-2: 1984–ESD immunity IEC 801-3: 1984–Radiated field immunity IEC 801-4: 1988–Electrical transients
Additional applicable standards:
Agency Compliance Certification
NEMA Type 3R
IP 32
4 Pelco Manual C1446M-B (7/98)

3.1 ENCLOSURE MOUNTING

1. Place the enclosure on a flat surface with the bottom facing up. Open the door.
2. Remove the camera sled from the rail (refer to Figure 1 for the location of the camera sled):
a. Loosen the screws.
b. Slide the sled so that the screws are in the large part of the mounting
holes.
c. Remove the sled.
d. Remove the parts tied to the sled.
3. If you are going to wire the enclosure with cable, remove the wiring glands and nuts from the parts bag and install them in the top of the enclosure.
If you are going to wire the enclosure using conduit, you do not need the wiring glands and nuts. Install the conduit in the top of the enclosure. If the enclosure is installed outdoors, make sure the conduit is sealed to prevent water from getting inside.
4. There are two threaded mounting holes on the top of the enclosure. Mount the enclosure to a pan/tilt assembly or fixed mount with 1/4-20 screws with threads that do not exceed 5/8 of an inch (1.59 cm) in length (not supplied with the enclosure).

3.0 INSTALLATION

Proceed to Section 3.2, MARINE OR HIGH-MOISTURE ENVIRONMENT.

3.2 MARINE OR HIGH-MOISTURE ENVIRONMENT

(EH4718DB SERIES ONLY)
CAUTION:
When opening the enclosure lid, be careful not to stress or otherwise damage the electrical wires or connectors inside the enclosure
To install the enclosure in a marine or high-moisture environment, make the follow­ing modifications to the enclosure (refer to Figure 1):
1. Remove two screws that attach the enclosure lid to the rear plate of the enclo­sure body and carefully open the enclosure lid a few inches.
2. Remove the plastic barrier cover over the power supply section of the circuit board.
before disconnecting them.
3. Disconnect two electrical connectors from the circuit board and open the en­closure lid completely.
4. Remove the four screws and washers that attach the fan to the rear plate of the enclosure body.
5. Turn the fan around so that it blows toward the viewing window (refer to the arrows on the fan).
6. Reattach the fan to the rear plate of the enclosure body.
7. Reconnect the electrical connectors to the circuit board.
8. Reinstall the plastic barrier cover over the power supply section of the circuit board.
9. Close the enclosure lid and reattach it to the rear plate of the enclosure body with two screws.
Pelco Manual C1446M-B (7/98) 5
SCREW (2)
ENCLOSURE LID
CAMERA SLED
ENCLOSURE BODY
FOAM FILTER
VENT GRILL
VENT COVER PLATE
WASHER (2)
SCREW (2)

Figure 1. EH4712DB/EH4718DB Exploded Assembly Diagram

6 Pelco Manual C1446M-B (7/98)
10.Two vent cover plates with gaskets affixed come attached to the camera sled as loose equipment. Locate them for use in the following steps.
On the bottom of the enclosure, remove two screws and washers that attach the vent grill and foam filter to the front of the enclosure. Using the same screws and washers, attach a vent cover plate and gasket to the front of the enclosure.
11. On the bottom of the enclosure, remove two screws and washers that attach the vent grill (without foam filter) to the rear of the enclosure. Using the same screws and washers, attach a vent cover plate and gasket to the rear of the enclosure.
Proceed to Section 3.3, WIRING.

3.3 WIRING

3.3.1 Camera

1. Bring a BNC cable into the enclosure for the camera's video output.
2. Bring wiring into the enclosure for camera synchronization and motorized lens controls if you are going to use these functions.
3. For camera power, refer to Section 3.3.2, POWER.

3.3.2 Power

3.3.2.1 EH4712DB/EH4718DB Model Only

CAUTION:
There are two ways to supply power to the camera: (1) when the power requirements for the camera and enclosure’s accessories are the same (for ex­ample, if the camera and accessories use 24 VAC) and (2) when the power requirements for the cam­era and the enclosure’s accessories are different (for example, if the cam­era uses 24 VAC and the accessories use 120 VAC). Refer to Figure 2.
The only power required is for the camera. Bring the wiring for the camera into the enclosure. If you are using 24 VAC, refer to Table A to determine the size of wire to use.
Proceed to Section 3.4, CAMERA/LENS INSTALLATION.

3.3.2.2 Models with Heater-Blower (-1/-2/-3)

Determine whether the camera and accessories (blower and heaters) use the same power or different power.
SAME POWER REQUIREMENTS
1. Add the camera’s wattage to the wattages of the accessories. Refer to Table B for wattages of the accessories.
2. Determine the size of wire to use. If you are using 24 VAC, refer to Table A to determine the size of wire to use.
3. Bring wires for AC high, AC neutral, and ground into the enclosure. Refer to Figure 2 and connect the wires as follows:
a. Remove the plastic cover over the power supply section of the circuit
board inside the enclosure.
b. Connect AC high to AC HI of the 3-connector terminal block.
c. Connect AC neutral to AC NT of the 3-connector terminal block.
d. Connect ground to GND of the 3-connector terminal block.
e. Do not reinstall the plastic cover over the power supply yet. It will be done
later.
Proceed to Section 3.4, CAMERA/LENS INSTALLATION.
Pelco Manual C1446M-B (7/98) 7
DIFFERENT POWER REQUIREMENTS
1. Bring in wires for AC high and AC neutral for the camera. If you are using 24 VAC, refer to Table A to determine the size of wire to use.
2. Refer to Figure 2 and connect the wires as follows:
a. Connect AC high to connector 9 of the 10-connector INPUTS terminal
block.
b. Connect AC neutral to the connector 10 of the 10-connector INPUTS
terminal block.
3. Add up the wattages of the enclosure’s accessories. Refer to Table B for watt­ages of the accessories.
4. Determine the size of wire to use. If you are using 24 VAC, refer to Table A to determine the size of wire to use.
5. Bring wires for AC high, AC neutral, and ground into the enclosure. Refer to Figure 2 and connect the wires as follows:
a. Remove the plastic cover over the power supply section of the circuit
board inside the enclosure.
b. Connect AC high to AC HI of the 3-connector terminal block.
c. Connect AC neutral to AC NT of the 3-connector terminal block.
d. Connect ground to GND of the 3-connector terminal block.
e. Replace the plastic cover over the power supply.
Proceed to Section 3.4, CAMERA/LENS INSTALLATION.

3.4 CAMERA/LENS INSTALLATION

3.4.1 Camera Mounting

1. Mount the camera to the sled with the 1/4-20 Phillips-head screws that are provided in the parts bag. Attach the camera so that it is inside the apex of the sled.
2. Install the sled and camera in the enclosure:
a. If the camera’s lens is adjustable, extend the lens to its maximum length.
b. Place the sled over the mounting screws in the enclosure. Depending on
the height required for the camera inside the enclosure, the sled can be installed so that its base faces either the top or the bottom of the enclo­sure.
c. Slide the camera sled forward until the lens almost touches the window.
d. Tighten the screws to secure the camera sled to the rail.

3.4.2 Camera Wiring (Except Power)

1. Connect the camera’s video output.
2. Connect the synchronization cable if you are going to synchronize cameras.
3. Connect the lens controls if your camera has a motorized zoom lens.
EH4712DB/EH4718DB Model Only - Connect the wiring from the lens controller directly to the camera’s lens control.
8 Pelco Manual C1446M-B (7/98)

Figure 2. EH4712DB/EH4718DB Series Input Wiring Diagram

Pelco Manual C1446M-B(7/98) 9
Table A. 24 VAC Wiring Distances
The following are the recommended maximum distances for 24 VAC applications and are calculated with a 10-percent voltage drop. (10-percent is generally the maxi­mum allowable voltage drop for AC-powered devices.)
EXAMPLE:
An enclosure that requires 80 vA and is installed 35 feet (10 m) from the transformer would require a minimum wire gauge of 20 Awg.
NOTE:
Distances are calculated in feet; values in parentheses are meters.
Total vA consumed
Wire Gauge
20 18 16 14 12 10
10 283 451 716 1142 1811 2880
(86) (137) (218) (348) (551) (877)
20 141 225 358 571 905 1440
(42) (68) (109) (174) (275) (438)
30 94 150 238 380 603 960
(28) (45) (72) (115) (183) (292)
40 70 112 179 285 452 720
(21) (34) (54) (86) (137) (219)
50 56 90 143 228 362 576
(17) (27) (43) (69) (110) (175)
60 47 75 119 190 301 480
(14) (22) (36) (57) (91) (146)
70 40 64 102 163 258 411
(12) (19) (31) (49) (78) (125)
80 35 56 89 142 226 360
(10) (17) (27) (43) (68) (109)
90 31 50 79 126 201 320
(9) (15) (24) (38) (61) (97)
100 28 45 71 114 181 288
(8) (13) (21) (34) (55) (87)
110 25 41 65 103 164 261
(7) (12) (19) (31) (49) (79)
120 23 37 59 95 150 240
(7) (11) (17) (28) (45) (73)
130 21 34 55 87 139 221
(6) (10) (16) (26) (42) (67)
140 20 32 51 81 129 205
(6) (9) (15) (24) (39) (62)
150 18 30 47 76 120 192
(5) (9) (14) (23) (36) (58)
160 17 28 44 71 113 180
(5) (8) (13) (21) (34) (54)
170 16 26 42 67 106 169
(4) (7) (12) (20) (32) (51)
180 15 25 39 63 100 160
(4) (7) (11) (19) (30) (48)
190 14 23 37 60 95 151
(4) (7) (11) (18) (28) (46)
200 14 22 35 57 90 144
(4) (6) (10) (17) (27) (43)
Maximum distance from transformer to load
Table B. Accessory Wattages
Accessory Power
Blower (all models) 8 watts Heater (120 VAC model) 60 watts Heater (24 VAC model) 50 watts Heater (230 VAC model) 55 watts
10 Pelco Manual C1446M-B (7/98)
Models with Heater-Blower (-1/-2/-3) - Refer to Figure 2 and wire the motorized zoom lens control as follows:
a. Connect or wire the lens control from the camera to the LENS or LENS
CONTROL connector on the circuit board.
b. Wire the lens controller to the 10-connector INPUTS terminal on the cir-
cuit board as follows:
Lens Common - Connector 1 Focus - Connector 2 Zoom - Connector 3 Iris - Connector 4 Preset Common - Connector 5 Preset Focus - Connector 6 Preset Zoom - Connector 7 Preset High - Connector 8

3.4.3 Camera Wiring (Power)

3.4.3.1 EH4712DB/EH4718DB Model Only

Connect the power leads directly to the camera.
Proceed to Section 3.5, FINAL INSTALLATION.

3.4.3.2 Models with Heater-Blower (-1/-2/-3)

WARNING:
damage possible.
Camera
You can damage the camera if you connect it to the wrong connector.
If the camera will use the same power as the enclosure, plug the camera into the CAM 1 socket on the circuit board inside the enclo­sure.
If the camera’s voltage will be dif­ferent from the enclosure’s voltage, plug the camera into the CAM 2 socket only.
DO NOT
plug the camera into the CAM 1 socket or you can damage the camera. CAM 1 has enclosure voltage on it.
BE CAREFUL - REMEMBER
CAM 1 IS ENCLOSURE
POWER
NEVER PLUG THE CAMERA
INTO CAM 1 IF THE
CAMERA’S VOLTAGE IS
DIFFERENT FROM THE
ENCLOSURE’S VOLTAGE.
If the camera will use the same power as the enclosure’s accessories, there are two options for connecting power:
a. A three-pin plug with leads is supplied as loose equipment. Connect the
leads from the plug to the camera as follows:
Brown - AC HI Blue - AC NT Green - Ground
Connect the plug to the CAM 1 socket on the circuit board and replace the plastic cover over the power supply section of the circuit board.
b. If both the camera and enclosure use 120 VAC and you ordered the op-
tional 120 VAC electrical outlet accessory (O/I OUTLET), connect the 120 VAC plug to the camera and the three-pin plug to CAM 1. Replace the plastic cover over the power supply section of the circuit board.
Proceed to Section 3.5, FINAL INSTALLATION.
If the camera will use power different from the enclosure’s accessories, connect the leads from the two-pin plug, which is supplied as loose equipment to the camera as follows:
Brown - AC HI Blue - AC NT
Connect the plug to the CAM 2 socket on the circuit board.
Proceed to Section 3.5, FINAL INSTALLATION.

3.5 FINAL INSTALLATION

1. Adjust the focus and iris on the camera, if necessary.
2. Close the door on the bottom of the enclosure.
3. If the enclosure is installed outdoors and has glands installed on top of the enclosure, use RTV silicone to seal around the wiring to prevent water from getting inside.
Pelco Manual C1446M-B (7/98) 11

4.0 OPERATION

Models with Heater-Blower (-1/-2/-3) Only - The fan thermostat on the circuit board is set to turn on the fan between 77° and 93°F (25° and 34°C) and to turn off the fan between 62° and 78°F (17° and 26°C).
The heater/defroster thermostat on the circuit board is set to turn on the heaters (and defroster, if installed) between 42° and 58°F (6° and 14°C) and to turn off the heaters (and defroster, if installed) between 72° and 88°F (22° and 31°C).
12 Pelco Manual C1446M-B (7/98)
Perform the following maintenance at regularly scheduled intervals to prolong the operational life and appearance of the equipment.
1. Clean the window with a mild nonabrasive detergent in water and a soft cloth to maintain picture clarity.
2. If your enclosure has a blower, clean the foam filter (if installed) as follows:
On the bottom front of the enclosure, remove the two screws and washers in the vent grill.
Remove the vent grill and take out the filter.
Clean the filter with warm water and mild detergent, dry thoroughly, and re­place it in the grill.
Reinstall the vent grill.
To order replacement filters, specify the part number EH470010009.

5.1 SERVICE MANUAL

If you need to service your enclosure, obtain a service manual in on the following ways:
Go to Pelco’s web site at http://www.pelco.com and find service manual C1405SM.

5.0 MAINTENANCE

Call Pelco’s DataFAX service at 1-559-292-0435 and request document
214058.
Contact Pelco’s Literature Department and request service manual C1405SM.
Pelco Manual C1446M-B (7/98) 13

6.0 SPECIFICATIONS

ELECTRICAL
Input Voltage: 24, 120 or 230 VAC, 50/60 Hz
Electrical Connections: One each of the following:
3-connector terminal block for power input 6-pin lens connector 9-connector terminal block for lens wiring 10-connector terminal block for camera/lens wiring 2-connector terminal block for spare connections 3-pin socket for camera power input 2-pin socket for optional camera power input 2-pin socket for blower 2-pin socket for defroster 4-pin socket for heaters
Input Power:
Heater-1 60 watts Heater-2 50 watts Heater-3 55 watts Defroster 15 watts Blower 8 watts
MECHANICAL
Construction: Aluminum
Finish: Gray polyester powder coat
Cable Entry: Two UL-approved glands on top of enclosure; maximum
Window: Plastic
Window Viewing Area: 3.50" H x 4.00" W (8.89 x 10.16 cm)
Camera Mounting: Removable camera sled that can be inverted to accommo-
Maximum Camera/Lens Size: Accommodates camera/lens combinations (including BNC
EH4712DB 12.5" L x 3.5" W x 4.0" H (31.75 cm x 8.89 cm x 10.16 cm) EH4712DB-1/-2-/-3 8.5" L x 3.5" W x 4.0" H (21.59 cm x 8.89 cm x 10.16 cm) EH4718DB 16.5" L x 3.5" W x 4.0" H (41.91 cm x 8.89 cm x 10.16 cm) EH4718DB-1/-2/-3 12.5" L x 3.5" W x 4.0" H (31.75 cm x 8.89 cm x 10.16 cm)
Dimensions: See Figure 3
Weight: Unit Shipping
EH4712DB 6.35 lb (2.90 kg) 7 lb (3.17 kg) EH4712DB-1/-2/-3 7.85 lb (3.56 kg) 9 lb (4.08 kg) EH4718DB 7.25 lb (3.28 kg) 9 lb (4.08 kg) EH4718DB-1/-2/-3 8.75 lb (3.96 kg) 10 lb (4.53 kg)
cable diameter 0.47 inch (1.19 cm)
Will accept 1/2-inch (1.27 cm) conduit without glands
date various cameras and lenses
connector) up to:
14 Pelco Manual C1446M-B (7/98)
GENERAL
EH4712DB EH4718DB
A 7.25 (18.42) 9.25 (23.50)
B 16.2 (41.15) 21.2 (53.84)
C 13.3 (33.78) 18.3 (46.48)
Environment: Indoor/outdoor -10° to 120°F (-23° to 49°C)
Can be modified for use in a marine or high-moisture environ­ment.
(Design and product specifications subject to change without notice.)
A
1/4-20
2.00
(5.08)
B
3.50
5.00
(8.89)
(12.70)
4.00
(10.16)
6.87
(17.45)
C
NOTE: EH4712DB SERIES DOES NOT HAVE VENTS IN BOTTOM OF ENCLOSURE
NOTE: VALUES IN PARENTHESES ARE CENTIMETERS; ALL OTHERS ARE INCHES

Figure 3. EH4712DB/EH4718DB Dimension Drawing

Pelco Manual C1446M-B (7/98) 15

7.0 WARRANTY AND RETURN INFORMATION

WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco. Endura and ExSite are trademarks of Pelco.
© Copyright 1998, Pelco. All rights reserved.
• Five years on FT/FR8000 Series fiber optic products.
• Three years on Genex
• Three years on Camclosure
CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five­year warranty.
• Two years on standard motorized or fixed focal length lenses.
• Two years on Legacy
dome products.
• Two years on Spectra
continuous motion applications.
• Two years on Esprit
Eighteen months on DX Series digital video recorders, NVR300 Series network video
recorders, and Endura
• One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
• Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications
(that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned. Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge. Goods returned for repair or credit should be clearly identified with the assigned CA or RA number
and freight should be prepaid. Ship to the appropriate address below. If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return goods to the USA, you may do one of the following: If the goods are to be sent by a COURIER SERVICE, send the goods to:
Service Department Pelco 3500 Pelco Way Clovis, CA 93612-5699
Pelco 3500 Pelco Way Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors 473 Eccles Avenue South San Francisco, CA 94080 USA Phone: 650-737-1700 Fax: 650-737-0933
®
Series products (multiplexers, server, and keyboard).
®
and fixed camera models, except the CC3701H-2, CC3701H-2X,
®
, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed
®
, Esprit®, ExSite™, and PS20 scanners, including when used in
®
and WW5700 Series window wiper (excluding wiper blades).
Series distributed network-based video products.
16 Pelco Manual C1446M-B (7/98)
Loading...