System 24/48
User Guide
Digital Communications
for the Growing Business
PCS Digital EKT User Guide
Publication 7399-99
Rev. 1.0.1
Copyright © 2003 PCS digital, LLC.
All Rights Reserved
This material is copyrighted by PCS digital LLC. Any unauthorized reproductions, use, or disclosure of this material, or
any part thereof, is strictly prohibited and is a violation of the
copyright laws of the United States (17U.S.C. Section 101 et.
seq.)
PCS digital, LLC reserves the right to make changes in the
feature specifications at any time and without notice. The
information furnished by PCS digital, LLC in this material is
believed to be accurate and reliable, but is not warranted to
be true in all circumstances.
Table of Contents
General Description .................................................. 1
Basic Operation of the Digital Telephones ................. 1
Answering a Call with the Handset ......................... 1
Placing an Outside Call with the Handset ................ 1
Placing an Intercom Call ........................................ 1
Speakerphone Operation .......................................... 2
Place a Call on Speakerphone from Handset .......... 2
Place an Outside Call from Speakerphone .............. 2
Place an Intercom Call from Speakerphone ............ 2
Digital Telephone Feature Buttons ............................ 3
Display Telephone Features ..................................... 4
General Conventions ................................................ 6
Quick Feature Reference Chart ................................. 7
Feature Operation ..................................................... 11
Account Code .......................................................... 11
Forced and Verified ............................................... 11
Unforced and Unverified ........................................ 11
Alarm ...................................................................... 12
Answering Machine Emulation .................................. 13
Automatic Redial ...................................................... 14
Auto Line Selection .................................................. 15
Background Music .................................................... 16
Call Back ................................................................. 16
Call Forward Display ................................................ 17
Call Forward ............................................................ 17
No Answer Call Forward ........................................ 18
Busy Call Forward ................................................. 19
Busy/No Answer Call Forward ................................ 19
Idle Call Forward ................................................... 20
All Call (Direct) Call Forward .................................. 20
Follow Me Call Forward ......................................... 21
Caller Identification .................................................. 21
Caller Identification Review ...................................... 22
Call Park ................................................................. 23
Call Pickup .............................................................. 24
Direct ................................................................... 24
Group................................................................... 24
Table of Contents
i
Conference.............................................................. 25
Supervised ........................................................... 25
Unsupervised........................................................ 26
Directory Dial ........................................................... 27
Distinctive Ringing ................................................... 27
Do Not Disturb ......................................................... 28
Hold ........................................................................ 28
Hold Automatic ......................................................... 29
Intercom Calling ....................................................... 30
Last Number Redial .................................................. 31
Message Waiting ..................................................... 31
One Button Record .................................................. 31
Paging..................................................................... 32
Save Dialed Number ................................................ 33
Station Camp On ...................................................... 33
Station Speed Dial .................................................... 34
Text Messaging ........................................................ 35
Transfer ................................................................... 37
Trunk Queuing ......................................................... 38
User Saved Number Redial ...................................... 39
Voice Announce ....................................................... 39
Voice Over Busy ...................................................... 40
ii
Table of Contents
General Description
The System 24/48 support two different Digital
Telephones: a 31-button Display Telephone and
a 28-Button Non-Display Telephone. These Digital
Telephones are proprietary, and cannot be
connected directly to Central Office (CO)
telephone lines. Installation and removal of these
telephones should be done only by a qualified
telephone technician. Both of these phones
support an active keypad for dialing digits without
lifting the handset.
Basic Operation of the Digital Telephones
Answering a Call with the Handset
1. When an incoming call rings to your
telephone, simply pick up the handset and talk.
2. When you are through, place the handset
back in the cradle.
Placing an Outside Call with the Handset
1. Pick up the handset.
2. Press an available CO Line button.
3. Dial the number and talk.
4. When you are through, place the handset
back in the cradle.
*
note: some restrictions may apply. If your system has
forced account codes, see the Account Codes section
in the next chapter.
*
note: if your station is set up for Automatic Line
Selection, you may be able to skip step 2 above. See
the Automatic Line Selection section in the next
chapter, or contact your system administrator.
Placing an Intercom Call with the Handset
1. Pick up the handset.
2. Dial the station number of the person you wish
to intercom.
3. When you are through, place the handset
back in the cradle.
General Description - Basic Operation
*
1
note: if you have Automatic Line Selection active, and
connecting directly to an outside CO Line, you will need
to press one of the Direct Station Select buttons
corresponding to the station you wish to dial on the
top half of the telephone, or dial the extension BEFORE
you pick up the handset.
Speakerphone Operation
You may answer calls in speakerphone mode by
simply pressing the s button when an
incoming call is received. It is, however, good
practice to answer incoming calls with the handset,
and then place the calls on speakerphone.
Place a Call on Speakerphone from the Handset
1. While talking on the handset, press the s
button. The lamp will light red when the
speaker button is active.
2. Place the handset in the cradle. The
speakerphone will not be active until the
handset is placed in the cradle.
3. To disconnect from the caller, press the s
button.
Place an Outside Call from Speakerphone
1. Press a CO Line button for the line you wish
to dial out from. The speakerphone will
automatically be active.
2. Dial the party you wish to call.
3. If you wish to go from speaker to handset
mode, simply pick up the handset. The
speakerphone will be disabled.
4. To disconnect from the caller, press the s
button.
Place an Intercom Call from Speakerphone
1. Dial the station number while the telephone
is idle. You may also press one of the Direct
Station Select buttons on the top half of the
phone if the station is programmed.
2. Depending on the Intercom mode, their
2
General Description - Speakerphone Operation
telephone will either give you a busy signal,
ring, directly connect you to the station, or
directly connect you with the station with their
microphone disabled.
3. To disconnect from the station, press the s
button.
Digital Telephone Feature Buttons
Both display and non-display telephones have 20
Flexible Programmable Buttons (Flex Buttons).
These buttons may be programmed with any
station in the system, any CO Line on the system,
or almost any Feature.
Soft Buttons
(Left / Center / Right)
Progammable Flex Buttons
Fixed Feature Buttons
In addition to the 20 Flex Buttons, the telephones
have 8 fixed feature buttons as follows:
t Used for transferring calls to a station or
hunt group.
h Places calls on hold for later retrieval
either at the current station, or at a
different station. When a call is on hold,
the lamp of the button corresponding to
the CO Line will blink. If it is blinking
green, then the call was put on hold by
that station. If it is blinking red, then the
call was put on hold from a different
station.
c The Clear button is used to set the
General Description - Feature Buttons
3
telephone back to an Idle state. If you
were in the middle of programming a
feature, the process will be cancelled. If
you are on a call (intercom or CO Line),
the call will be disconnected. This will not
affect CO Lines that are on hold.
f Used to program the features as
described in the following chapter.
> Increases the volume of the current state
of the phone: If the phone is Idle, the
> button increases the volume of the
ringer. If the phone is in Speakerphone
mode, the > button increases the
volume of the speaker. If you are using
the handset on a call, the > button
increases the volume of the incoming
voice through the handset. In all cases,
the settings are saved, so you will not
have to reset the volume before every call.
< As above, but the volume is reduced.
m Mutes the microphone (either the
speakerphone microphone or the handset
microphone, depending on which you are
currently using) until the mute button is
pressed again, or the call is disconnected.
The mute will be disabled once the call is
disconnected.
s Speakerphone allows you to talk hands-
free to the other party (intercom or CO
Line).
Display Telephone Features
The Display Telephone allows you to view date,
time, your station number, calling station numbers,
call progress and duration, Caller ID information
(if equipped), message waiting information, and
feature programming progress.
4
General Description - Telephone Features
Station Name,
if programmed
The Display Telephone has 3 “Soft Buttons” that
are located below the display. These buttons are
used for ease of programming. The display will
show you the purpose of each button, depending
on the screen you are on. For instance, your
display may read:
STA 10 BUSY
cbck msg next
In this example, the three soft buttons are available
as follows:
Left Soft Button: Leave a Call Back message
Center Soft Button: Leave a custom text message
Right Soft Button: Go to the next set of options.
These menu items may be different for each
feature of the phone. In general, the following
buttons are used for many features:
back Returns you to the previous menu
bksp Use this to delete the previous character
chg When you are able to enter digits or
next Advance to the next menu selection.
save Saves the current settings
show Displays the settings of the feature
Current Date
and Time
Station Number
Left, Center, and
Right Soft Buttons
selection.
entered, and move back (like the
backspace of a computer)
letters, this will erase the whole string
entered.
displayed.
General Description - Telephone Features
5
General Conventions
The following conventions are used in this manual:
When a soft button is to be pressed, the display
menu item corresponding to the soft button will
be placed in square brackets as follows: [next]
Fixed Function Buttons and Dial Pad Buttons that
are required will look as follows: f2
Valid programming will be confirmed with a single
beep from the speaker.
Invalid programming can be identified with by a
double beep from the speaker.
6
General Description - General Conventions
Quick Feature Reference Chart
Feature Description Display Telephone Non-Display Telephone
Account Code
Forced
1. Access CO Line
2. Dial Account Code
3. Dial Tel Number
1. Access CO Line
2. Dial Account Code
3. Dial Tel Number
Unforced
Alarm
Activate
Deactivate
Automatic Redial 1. Access CO Line
Auto Line Select
Activate
Deactivate
Background Music - Press f52 to toggle - Press f52 to toggle
Call Forward Display - Press f#6 to toggle N/A
Call Forward
Activate
Deactivate
1. Access CO Line
2. Press f71
3. Dial Tel Number
1. Press f92
2. Press [chg ]
3. Dial the alarm time (4 digits)
4. Press [save]
- Press [ack] at alarm time
- Press f*92
2. Dial Tel Number
3. Hang Up
4. Press f78
1. Press f95
2. Select:
- [icm] Intercom
- [outg ln] Any Line
- [co ln] Specific Line
- [empty] None
- Press f*95
1. Press f2
2. Select:
- [idle] Idle
- [busy] Busy
- [direct] Direct
- [follow] Follow Me
- [na] No Answer
- [busy/na] Busy or
No Answer
3. Press [save]
4. For No Answer (na &
busy/na), you will need to
select a time. Press [chg ]
to change.
- Press f2
1. Access CO Line
2. Press f71
3. Dial Tel Number
1. Press f92
2. Dial the alarm time (4-digits)
- Press f*92
1. Access CO Line
2. Dial Tel Number
3. Hang Up
4. Press f78
1. Press f95
2. Select:
- 0 Intercom
- 1 Any Line
- 2 + line
Specific Line
- Press f*95
1. Press f2
2. Select:
- 0 Idle
- 1 Busy
- 2 Direct
- 3 Follow Me
- 4 No Answer
- 5 Busy or No Answer
3. Dial the station to forward to
- For Follow Me, dial the
station that you want
forwarded.
4. For No Answer (4&5), dial
a time (0=10sec., ...,
4=50sec.)
- Press f2
Quick Feature Reference Chart
7
Feature Description Display Telephone Non-Display Telephone
Caller ID Review 1. Press f#9
Call Park
Parking
Retrieving
Call Pickup
Direct Station
2. Press > and < to
scroll
3. Press [more] for more opts
1. While on a CO Line Call,
press f73
2. Dial Station to Park at
3. Hang up
1. Press f73
2. Dial the Station where
Parked
1. Press f53
2. Dial the Station to Pick Up
N/A
1. While on a CO Line Call,
press f73
2. Dial Station to Park at
3. Hang Up
1. Press f73
2. Dial the Station where
Parked
1. Press f53
2. Dial the Station to Pick Up
Group
Conference
Supervised
Unsupervised
Leave the Conference
Rejoin the Conference
Directory Dial 1. Press f79
Distinctive Ringing 1. Press f#7
Do Not Disturb - Press f4 to toggle - Press f4 to toggle
- Press f54
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a station within the system)
4. Press f60
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a station within the system)
4. Press f60
- Press f77
- Press f60
2. Use the keypad to enter first
letter of the name in the
directory, or use the >
and < buttons to scroll.
3. Press any soft button to dial
2. Press the [chg ] soft button
until the desired tone is
reached.
- Press f54
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a Station within the system)
4. Press f60
1. Access CO Line and dial Tel
Number #1
2. Press h
3. Access another CO Line and
dial Tel Number #2 (OR dial
a station within the system)
4. Press f60
- Press f77
- Press f60
N/A
1. Press f#7
2. Dial a ring type (1 thru 5)
3. Repeat from Step 1 to
change again
8
Quick Feature Reference Chart
Feature Description Display Telephone Non-Display Telephone
Hold
Place a Call on Hold
- Press h
- Press h
Retrieve a Call from Hold
Hold Automatic - Press f94 to toggle - Press f94 to toggle
Last Number Redial - Press f8 - Press f8
Paging 1 Press f50
Save Dialed Number
Saving
Dialing
Station Camp On 1. Dial a busy Station
Station Speed Dial
Saving
- Press the held CO Line
button, or press h again
from the same station
2. Select:
- [all ] All Stations
- [extern] External
Paging Equipment
- [both] All Stations and
External Paging
Equipment
3. Speak into the handset or
speakerphone
- After making CO Call, press
f51
1. Access CO Line
2. Press f51
2. Press [next]
3. Press [camp]
4. When Station becomes
available, your Station will
ring
1. Press f#1
2. Dial a Speed Dial Bin (00-19)
3. Press [chg ]
4. Dial Tel Number to Save
5. Press [save]
- Press the held CO Line
button, or press h again
from the same station
1 Press f50
2. Select:
- 0 All Stations
- 1 External Paging
Equipment
- 2 All Stations and
External Paging
Equipment
3. Speak into the handset or
speakerphone
- After making CO Call, press
f51
1. Access CO Line
2. Press f51
1. Dial a busy Station
2. Press 2
3. When Station becomes
available, your Station will
ring
1. Press f#1
2. Dial a Speed Dial Bin (00-19)
3. Dial Tel Number to Save
4. Press h
Dialing Saved Bin
Transfer 1. While on a CO Call, press
Trunk Queuing 1. Press a busy CO Button
1. Press f1
2. Dial the saved Speed Dial
Bin (00-19)
h
2. Dial Station to Transfer to
3. Press t
2. Press [camp]
3. When CO becomes
available, your Station will
ring
Quick Feature Reference Chart
1. Press f1
2. Dial the saved Speed Dial
Bin (00-19)
1. While on a CO Call, press
h
2. Dial Station to Transfer to
3. Press t
1. Press a busy CO Button
2. Press f93
3. When the CO becomes
available, your Station will
ring.
9
Feature Description Display Telephone Non-Display Telephone
Voice Over Busy 1. Dial the Station
2. Press [next]
3. Press [voice]
4. Begin talking.
User Saved Number Redial 1. While on a CO Call, press
f5*
2. Dial numbers you wish to
save, then press [save]
3. Press f5* to retrieve
1. Dial the Station
2. Press f56
N/A
10
Quick Feature Reference Chart
Feature Operation
Account Code
Forced and Verified
Description
Account codes are set up by your system
administrator. When account codes are forced
enabled, you must dial a valid account code in
order to make an outgoing call.
Operation
ALL TELEPHONES
1. Access an outside line:
a. Press a CO Line button
b. If your phone is set up to automatically
give you an outside line (see Auto Line
Select), simply pick up the handset or
press the s button.
2. When you hear a tone, dial a valid account
code.
note: if an invalid code is dialed, hang up and start
again from step 1.
3. Upon entering a valid code, you will hear a
confirmation tone, and receive dial tone. You
may now dial the telephone number you wish
to call.
Account Code (f71)
Unforced and Unverified
Description
Account codes are set up by your system
administrator. When account codes are not
forced, you may enter a feature code and an
account code. This feature is useful if you are
using Station Message Detail Recording (SMDR)
to track call times. See your system administrator
for more details on SMDR and Account Codes
Features - Account Code
11
Alarm
Alarm (
f92
)
Operation
ALL TELEPHONES
1. Access an outside line:
a. Press a CO Line button
b. If your phone is set up to automatically
give you an outside line (see Auto Line
Select), simply pick up the handset or
press the s button
2. Press f71
3. Dial a valid account code.
note: if an invalid code is dialed, hang up and start
again from step 1.
4. a. From a Non-Display telephone, press the
[save] soft button.
b. From a Non-Display telephone, press *.
Description
Each digital telephone may be programmed to ring
at a set time, similar to an alarm clock. Once the
alarm time is reached, and the alarm is canceled,
the Alarm feature is deactivated.
12
Operation
DISPLAY TELEPHONES
1. Press f92. Your display will show the last
set alarm time.
note: skip to step 4 to keep the previously set time, as
shown on the display.
2. Press the [chg] soft button to change the
alarm time. Your display will show:
ALARM: _
3. Dial the time you wish the alarm to sound. The
time must be entered as four (4) digits, and in
24 hour format (example: 0900 = 9:00AM,
1700 = 5:00PM. )
note: you may use the [bksp] soft button as a
backspace to correct errors, and [chg] to erase the
entire alarm time.
4. Press the [save] soft button to accept.
Features - Account Code
5. When the alarm time is reached, your
telephone will ring and the display will show:
ALARM REACHED
Press the [ack] soft button to stop and
deactivate the alarm.
NON-DISPLAY TELEPHONES
1. Press f92.
2. Dial the time you wish the alarm to sound. The
time must be entered as four (4) digits, and in
24 hour format (example: 0900 = 9:00AM,
1700 = 5:00PM.) The time is automatically
saved after a valid 4 digits are entered.
3. When the alarm time is reached, your
telephone will ring. Press f*92 to stop
and deactivate the alarm.
Cancellation
ALL TELEPHONES
1. Press f*92 to deactivate the alarm at
any time.
Answering Machine Emulation
Description
When equipped with an Integrated Voice Mail
System, this feature enables users to listen to
messages being left and answer the call, if desired.
This feature requires your station to be forwarded
to the Voice Mail hunt group. Please contact your
system administrator for more information.
Operation
note: Typically, you will have a Flex Button programmed
as Voice Mail (f64). You may press this button
in place of pressing f64.
Features - Alarm
DISPLAY TELEPHONES
1. After a call is received and transferred to Voice
Mail (you will hear a double ring tone), press
f64. Your display will show:
MONITOR VM CALL
Answering Machine Emulation (f64)
2. Press the [yes] soft button. You will be able
13
to listen to the message that the caller is
Automatic Redial (
f78
)
leaving. Your display will show:
MONITOR MODE
3. If you wish to answer the call, and stop the
Voice Mail recording, press the [answer] soft
button, or press [exit] to stop listening. If
you exit, the caller will continue to leave a
voice mail.
NON-DISPLAY TELEPHONES
1. After a call is received and transferred to Voice
Mail (you will hear a double ring tone), press
f64.
2. Press 1. You will be able to listen to the
message that the caller is leaving.
3. If you wish to answer the call, and stop the
Voice Mail recording, press 1, or press 3 to
stop listening. If you exit, the caller will
continue to leave a voice mail.
Automatic Redial
Description
Automatic Redial allows you to redial a number
multiple times with a single button press. This
feature is useful when dialing a telephone number
that is busy.
14
Operation
ALL TELEPHONES
1. Access a CO Line and dial the Tel Number
2. If the line is busy, hang up
3. Press f78.
4. The system will redial as follows:
a. Access a line and redial the last number
b. Wait 16 seconds
c. Hang up
d. Wait 30 seconds, then repeat from (a) for
a total of 8 tries.
5. When the line is no longer busy, immediately
pick up the handset.
Features - Answering Machine Emulation
Auto Line Selection
Description
Auto Line Selection is used to allow you to
automatically select an outside line or the intercom
when you pick up the handset or press the s
button.
This feature is only active when your telephone is
idle (not in use). When an outside call or intercom
call rings your telephone, picking up the handset
or pressing the s button will answer the call.
To override the ringing line and pick up an idle
line, press one of the idle CO Line buttons.
Operation
DISPLAY TELEPHONES
1. Press f95. The display will show
SELECT:
followed by the current selection.
note: ICM = Intercom, OUTG LN = any outgoing line,
CO LN = a specific outgoing line, and empty =
deactivate auto line selection.
2. To change the selection, press the [chg] soft
button until your selection is displayed.
3. Press c or hang up to save
Auto Line Select (f95)
NON-DISPLAY TELEPHONES
1. Press f95.
2. Press the following to select your preference:
0 Intercom
1 Any available outgoing line
2(1 thru 9) Line 1 thru 9
20 Line 10
2* Line 11
2# Line 12
Cancellation
ALL TELEPHONES
1. Press f*95 to cancel auto line selection.
Features - Auto Line Select
15
Background Music
Background Music (
f52
)
Call Back (
f91
)
Description
This feature allows you to hear music through the
speaker of your desk phone. The music source is
the same for all phones, and is whatever source
is plugged into the BGM port on the telephone
system. To change the music, please contact your
system administrator.
Operation
ALL TELEPHONES
1. Press f52.
Call Back
Description
When calling a station that is busy, in do not disturb
mode, or not answering, you can use Call Back to
notify you with a special ring that the station you
were calling has become available.
Operation
DISPLAY TELEPHONES
1. Call the station you are trying to reach.
note: your display will show one of the following,
depending on the status of the station you are calling:
Idle, Hands-Free Mode: CALLING STA 12
Busy: STA 12 BUSY
2. Press the [cbck] soft button to activate Station
Call Back.
note: when the station you are calling already has a
call back waiting, your call back request will be denied,
and your display will show: CALL BACK DENIED
3. When the station becomes available, your
phone will ring with a distinctive tone. Simply
pick up the handset or press s to call the
extension.
4. Press the [del] soft button to cancel Call
Back.
16
Features - Background Music
NON-DISPLAY TELEPHONES
1. Call the station you are trying to reach.
2.
Press
f91
3. When the station becomes available, your
phone will ring with a distinctive tone. Simply
pick up the handset or press s to call the
extension.
4. Press f*91 to cancel Station Call Back
Call Forward Display
Description
When Call Forwarding is enabled, display
telephones will display the call forwarding mode
instead of the date and time when the telephone
is idle.
Operation
DISPLAY TELEPHONES
1. Press f#6 to toggle on and off.
Call Forward
Description
Call Forwarding allows you to have your station
forwarded to another extension, or to voice mail
(where applicable).
There are 6 different Call Forward choices:
Operation
NON-DISPLAY TELEPHONES
The following table shows the buttons to press to
program any of the above forward choices on nondisplay telephones.
Features - Call Back
No Answer, Busy, Busy/No Answer, All Call,
Idle, and Follow Me
17
Call Forward (f2) Call Fwd Disp (f#6)
Idle f20 + Ext. Number
Call Forward (No Answer)
Busy f21 + Ext. Number
All Call f22 + Ext. Number
1
1
1
Follow Me f23 + Your Station
No Answer f24 + Ext. Number1 + Time
Busy/No Answer f25 + Ext. Number1 + Time
2
2
Disable Call Fwd f2
1
Extension Numbers can be a station number, a single line extension, or
a hunt group. 2For Time, 0=10 seconds, 1=20 sec, ..., 4=50 sec
No Answer Call Forward
Description
No Answer Call Forward forwards all unanswered
calls to a specified extension. The extension can
be either a digital telephone, a single line
telephone, or a hunt group.
No Answer Call Forward is especially useful when
integrated Voice Mail is being used. Example: If
your voice mail hunt group is 82, you can Call
Forward No Answer your station to extension 82.
Whenever you cannot answer a call, it will be
forwarded to voice mail.
18
Operation
DISPLAY TELEPHONES
1. Press f2. The display will show:
CALL FORWARD
2. Press the [na] soft button.
3. Dial the extension number where you would
like calls forwarded to.
4. Press [save] to save. Your display will show:
NA ANS TIME:
Followed by the amount of time in seconds to
wait before forwarding.
5. Press the [chg] soft button until the desired
time is displayed,
6. Press the c button to clear your display.
note: press f2 to turn off call forwarding.
Features - Call Forward
Busy Call Forward
Description
Busy Call Forward forwards all calls immediately
to a specified extension whenever your station is
in use (on an outside line call or an intercom call).
Operation
DISPLAY TELEPHONES
1. Press f2. The display will show:
CALL FORWARD
2. Press the [busy] soft button.
3. Dial the extension number where you would
like calls forwarded to.
4. Press [save] to save.
note: press f2 to turn off call forwarding
Busy/No Answer Call Forward
Description
Busy/No Answer Call Forward forwards all calls
immediately to a specified extension whenever
your station is in use. If your station is not in use,
your station will ring for a programmed period of
time and then forward to a specified extension if
unanswered.
Call Forward (Busy)Call Forward (Busy / No Answer)
Operation
DISPLAY TELEPHONES
1. Press f2. The display will show:
CALL FORWARD
2. Press the [next] soft button to get to a
different set of options.
3. Press the [bsy/na] soft button.
4. Dial the extension number where you would
like calls forwarded to.
5. Press [save] to save. Your display will show:
NA ANS TIME:
Followed by the amount of time in seconds to
wait before forwarding.
6. Press the [chg] soft button until the desired
time is displayed,
Features - Call Forward - Busy
19
7. Press the c button to clear your display.
Call Forward (Idle)
Call Forward (All Call / Direct)
note: press f2 to turn off call forwarding
Idle Call Forward
Description
Idle Call Forward forwards all calls immediately
to a specified extension whenever your telephone
is not in use. If you are on a phone call (intercom
or outside line), incoming calls will not be
forwarded.
Operation
DISPLAY TELEPHONES
1. Press f2. The display will show:
CALL FORWARD
2. Press the [next] soft button to scroll to the
next set of options.
3. Press the [idle] soft button.
4. Dial the extension number where you would
like calls forwarded to.
5. Press [save] to save.
note: press f2 to turn off call forwarding
All Call (Direct) Forward
20
Description
All Call (Direct) Call Forward forwards all calls
immediately to a specified extension.
Operation
DISPLAY TELEPHONES
1. Press f2. The display will show:
CALL FORWARD
2. Press the [next] soft button twice to scroll to
the direct option.
3. Press the [direct] soft button.
4. Dial the extension number where you would
like calls forwarded to.
5. Press [save] to save.
note: press f2 to turn off call forwarding
Features - Call Forward - Busy
Follow Me
Description
Follow Me Call Forward is used to remotely
program an extension to receive calls from a
remote extension.
Operation
DISPLAY TELEPHONES
1. Press f2. The display will show:
CALL FORWARD
2. Press the [next] soft button twice to scroll to
the follow option.
3. Press the [follow] soft button.
4. Dial the extension number of the station you
want forwarded.
5. Press [save] to save. The display will show:
CHK PSWD
6. Dial the password for the station being
forwarded.
7. Press [save].
note: follow me call forward can only be turned off
from the phone that originated the forward. Press
f2 to turn off call forwarding.
Call Forward (Follow Me)Caller Identification
Caller Identification
Description
The System 24/48 Display telephones are capable
of receiving Caller ID information from the
telephone company (your organization must
subscribe to the Caller ID service, and compatible
Caller ID equipment is required).
note: some telephone companies do not provide the
name and/or number of the caller. Callers can also
block their information from displaying.
Features - Call Forward - Follow Me
21
Operation
Caller Identification Review(
f#9
)
DISPLAY TELEPHONES
When an outside call rings to your extension:
1. One of the following will appear on the display:
a. The name of the calling party will be
displayed.
b. If the name is not available, but the
telephone number is available, the
telephone number will be displayed.
c. If neither name or number is available,
your display will read UNAVAILABLE
2. You may toggle the display between the name
and telephone number by pressing the third
(right) soft button.
Caller Identification Review
Description
The past 200 callers are stored in the system-wide
Caller ID table. Any display telephone may view
this data.
Operation
DISPLAY TELEPHONES
1. Press f#9. The display will show:
ICLID CALL TABLE
USE VOL +/- KEYS
2. Use the > and < buttons to scroll
through the table.
3. Press [more] soft button to view the telephone
number, if available
Press the [more] soft button again to view the
date and time the call was received
22
note: While viewing the date and time the call was
received, * will appear if the call was answered.
note: When using integrated voice mail, all calls will
be answered when the auto attendant is active.
Features - Caller Identification
Call Park
Description
4. Press [dial] soft button for dialing options:
a. Press [longd] soft button to dial a 1 +
the area code and phone number.
b. Press [local] soft button to dial the last
7 digits only.
c. Press the [more] soft button for additional
dialing options:
- Press the [10 dgt] soft button to dial
the area code and phone number
- Press the [8 dgt] soft button to dial
1 + the phone number (no area code)
5. Press [del] to delete the current Caller ID data
from the table.
Call park allows you to put a call on hold at a
specific station for later retrieval from any station,
including stations that do not have outside line
access.
Operation
ALL TELEPHONES
1. While on an outside line telephone call, press
f73. Display Telephones will show:
CALL PARK
2. Dial the station number where you want to park
the call.
note: only one call may be parked at any given
extension. If a call is already parked at an extension,
a warning tone will be heard. Display Telephones will
show: PARK(ext.)IS BUSY.
3. You may retrieve a parked call from any idle
phone by one of the following methods:
1a. Press f73. Display Telephones will
show: CALL PARK ANSWER.
1b. Dial the station number you parked the
call at.
2. Press the CO Line button of the parked
call, if the button appears on the station.
Features - Caller Identification Review
Call Park (f73)
23
Call Pickup
Call Pickup (Direct Station) (
f53
)
Call Pickup (Group)
Direct Station
Description
Direct Call Pickup allows you to pick up calls that
are ringing at a specific station. Calls are picked
up based on the following:
CO Line Calls:
1. Queued/Camped-On Calls - Calls that are
2. Recalling Calls - Calls that were transferred
3. Transferred Calls - Calls that were transferred
4. Incoming Calls - Calls that have not been
Intercom Calls:
5. Incoming Intercom Calls
6. Voice Calls
Operation
ALL TELEPHONES
1. When a station that you want to pick up is
2. Dial the station number. You will be connected
ringing on an extension that is already in use.
to an extension that didn’t answer, so the call
is sent back to the originating telephone.
to an extension
answered by an extension
ringing, press f53 from an idle phone.
Display Telephones will show:
DIRECT PICKUP
to the caller that was ringing at the station.
You may pick up the handset or talk on the
speakerphone.
24
Group
Description
Group Call Pickup allows you to pick up calls that
are ringing at any station in the group.
Features - Call Pickup - Direct Station
Operation
ALL TELEPHONES
1. When a station rings within the same group
Conference
Supervised
Description
A Supervised Conference is where there are one
or more stations connecting to one or two outside
telephone lines. The maximum number of parties
(stations and CO lines combined) that can
participate in a conference is four parties (3
stations with 1 CO line, 2 stations with 2 CO lines,
2 stations with 1 CO line, and 1 station with 2 CO
lines).
Operation
ALL TELEPHONES
1. While on a CO Line call, press h.
2. Make the next call; do one of the following:
3. Join the parties by pressing f60.
4. Repeat steps 1 thru 3 for an additional party.
as your current station, press f54. You
will be connected to the caller that was ringing.
You may pick up the handset or talk on the
speakerphone.
a. Press an available CO Line and dial the
next party’s number.
b. Press a held CO Line that you wish to join
the conference.
c. Dial the station number of the party you
wish to join the conference.
(f54)Conference (f60)
DISPLAY TELEPHONES
Releasing a member
1. Press the [release] soft button
2. Dial the station or press the CO Line button
that you wish to release.
Features - Call Pickup - Group
25
Talk privately to a member
Conference (cont.)
1. Press the [private] soft button
2. Dial the station or press the CO Line button
that you wish to talk privately to. The other
parties will hear Music On Hold.
NON-DISPLAY TELEPHONES
Releasing a member
1. Press f74.
2. Dial the station or press the CO Line button
that you wish to release.
Talk privately to a member
1. Press f57.
2. Dial the station or press the CO Line button
that you wish to talk privately to. The other
parties will hear Music On Hold.
Unsupervised
Description
Unsupervised Conference allows you to exit a
conference while allowing two outside lines to
continue the conference.
Operation
ALL TELEPHONES
1. While on a CO Line call, press h.
2. Make the next CO Line call:
a. Press an available CO Line and dial the
b. Press a held CO Line that you wish to join
3. Join the two CO Lines by pressing f60.
4. a. Leave the conference, allowing the 2 CO
b. Rejoin the conference: f60.
next party’s number.
the conference
Lines to conference together: f77.
26
Features - Conference - Supervised
Directory Dial
Description
Allows you to view the directory of station users
and system speed dial names that are set up in
the Directory Dial table. Once a name is found,
you can view their station number or stored speed
dial number.
Station users and system speed dial names must
be set up by your system administrator. Please
see your system administrator for more details.
Operation
DISPLAY TELEPHONES
1. Press f79.
2a. Use the dial pad (2 thru 9) to enter the first
letter of the person’s name (or company name,
depending on how it is stored).
2b. You may also scroll through the alphabetical
listing by using the > and < buttons.
3. Press the [show] soft button to locate the
closest match.
4. You may press the > and < buttons to
scroll to the next or previous alphabetical
match.
5. Press any soft button to dial the station or
speed dial bin of the displayed name. If the
number is a station, you will be connected
immediately. If the number is a speed dial
bin, and an outside line is available, the
number will be dialed.
Directory Dial (f79)Distinctive Ring
Distinctive Ring
Description
Distinctive Ringing allows you to differentiate your
station from neighboring stations. Whenever your
station rings, you will hear the tone that you select.
Features - Directory Dial
27
Operation
(
f#7
)
Do Not Disturb (
f4
)
Hold (
h
)
DISPLAY TELEPHONES
1. Press f#7. Your display will show:
RING TYPE: 1
2. Press the [chg] soft button until you hear a
distinctive ring tone that you want to use.
NON-DISPLAY TELEPHONES
1. Press f#7.
2. Dial a distinctive ring code (1 thru 5)
note: If you wish to try a different code, you need to
start again from step 1. CODE 5 RESULTS IN NO
RING TONE.
Do Not Disturb
Description
Do Not Disturb (DND) keeps all incoming calls
(station calls and outside calls) from ringing your
telephone. Stations with a higher class of service
will be able to override DND. See your system
administrator for an explanation of Class Of
Service.
Hold
28
Operation
ALL TELEPHONES
1. Press f4 to turn DND off and on.
Description
You may place any outside line on hold. The
system has a Hold Remind time that notifies you
when your call has been on hold for a time
programmed by your system administrator. Your
call will continue to hold until it is picked up or the
caller disconnects.
Features - Distinctive Ring
Operation
ALL TELEPHONES
1. While on an outside call, press the h
button.
note: if you have a CO Line button corresponding to
the line that is on hold, the button will blink with a Green
Lamp. Other stations will see this button blinking with
a Red Lamp.
2. You may answer other intercom and outside
calls, and you may make other intercom and
outside calls.
note: you may place any number of calls on hold.
3. To retrieve calls on hold:
a. Press the CO Line button corresponding
b. Press the h button to pick up the call
Hold Automatic
Description
This feature allows you automatically place calls
on hold when you press a programmed CO Line
button or programmed Station button while you
are currently on a CO Line or intercom with another
station. When disabled (default), pressing a
different programmed CO Line button will
disconnect the caller.
to the call you want to retrieve.
you placed on hold. If you have multiple
lines on hold, pressing the h button
will pick up the call that has been on hold
the longest.
Operation
note: automatic hold places calls on exclusive hold.
Only your station will be able to retrieve the call.
Features - Hold
Hold Automatic (f94)
ALL TELEPHONES
1. Press f94 to turn Hold Automatic on or
off.
29
Intercom Calling
Intercom Calling
Description
Intercom Calling is used to converse with other
station users in the system. Stations may be
programmed as Direct Station Select (DSS) button
on your station (see Direct Station Select in this
manual).
Operation
ALL TELEPHONES
1. You may place an intercom call with one of
the following methods:
a. Pick up your handset and dial the station
of the person you wish to reach.
b. Simply dial the station of the person you
wish to reach. This will activate your
speakerphone.
c. If you have a DSS button programmed
with the station of the person you wish to
reach, you may pick up your handset and
press the DSS button, or simply press the
DSS button while the handset is in the
cradle.
note: if you have automatic line select programmed to
access a CO Line when you pick up your handset,
you will need to dial the station or press the DSS button
before you pick up your handset.
DISPLAY TELEPHONES
You will receive one of the following messages
when you attempt to intercom a station:
VOICE CALL 10 Connected to Station
STA 10 BUSY Station is Busy
STA 10 DND Station is in DND mode
OUT OF SERVICE Station does not exist
YOUR NUMBER Station is your own
30
Features - Intercom Calling
Last Number Redial
Description
Last Number Redial allows you to dial the most
recent number dialed.
Operation
ALL TELEPHONES
1.
Press
f8.
note: all digits from the point of pressing the CO Line
button are redialed. If you dialed additional digits (i.e.
bank information), all digits are redialed immediately.
Message Waiting
Description
Message Waiting allows users of Non-Display
Telephones to leave a call-me message for a
station to call back. For Display Telephone users,
see Text Messaging.
Leaving a Message
Operation
NON-DISPLAY TELEPHONES
1. Press f96.
2. Dial the extension where the message should
be left.
Last Num Redial (f8)Account Code (f71)
Receiving a Message
Operation
NON -DISPLAY TELEPHONES
1. Press f96. You will be connected to the
station that left a message.
One Button Record
Description
When equipped with an Integrated Voice Mail
System, this feature allows users to record and
store telephone conversations (both CO Line and
Features - Last Number Redial
31
Paging
One Button Record (
f72
)
Paging (
f50
)
Intercom conversations). After the recording is
saved, it is sent to your station’s voice mail box as
a new message for future retrieval.
Operation
ALL TELEPHONES
note: The use of this feature may be interpreted as a
violation of Federal, State, or Local Laws, and an
invasion of privacy. Check applicable laws in your area
before using this feature.
1. Press f72. After 3 seconds, recording
will begin.
2. To stop recording during your conversation,
press f72.
3. Hanging up will save the message and disable
One Button Record.
Description
Paging allows you to broadcast your voice through
all idle telephones (internal paging), through
external paging equipment (external paging), or
both (all call paging).
32
Operation
DISPLAY TELEPHONES
1. Press f50. Your display will show:
PAGING
2a. To broadcast to all internal stations, press the
[all] soft button.
2b. To broadcast to an external paging system,
press the [extern] soft button.
2c. To broadcast to both internal stations and the
external paging system, press the [next] soft
button followed by the [both] soft button.
Features - On e Button Record
NON-DISPLAY TELEPHONES
1. Press f50.
2a. To broadcast to all internal stations, press 0.
2b. To broadcast to an external paging system,
press 1.
2c. To broadcast to both internal stations and the
external paging system, press 2.
Save Dialed Number
Description
This feature is used to save a number dialed. Only
one saved number is allowed.
Operation
ALL TELEPHONES
1. After calling the number you wish to reach,
press f51 before hanging up.
2. To dial the saved number, press f51.
Station Camp On
Description
Busy Station Camp On allows you to notify a busy
station that you are waiting to speak to the person
at that station.
note: If you place an internal station on hold in order
to answer a camp-on call, you must press the h
button again to return to the station on hold.
Save Dialed # (f51)Station Camp On (2)
Operation
DISPLAY TELEPHONES
1. Dial the station you wish to speak to. If the
2. Press the [next] soft button to scroll to another
3. Press [camp]. The display will show:
note: if equipped and enabled, you will hear Music-
Features - Paging
station is busy, the display will show:
STA 10 BUSY
set of soft button options.
CAMP ON TO 10
33
On-Hold until your camp on is answered.
Station Speed Dial (
f#1
and
f1
)
4. When the station you have camped on to
places their current call on hold or hangs up,
your station will begin to ring. Pick up the
handset to speak.
NON-DISPLAY TELEPHONES
1. Dial the station you wish to speak to. You will
hear a busy tone if the station is busy.
2. While listening to the busy tone, press 2.
3. When the station you have camped on to
places their current call on hold or hangs up,
your station will begin to ring. Pick up the
handset to speak.
Station Speed Dial
Description
Station Speed Dial allows you to save frequently
accessed numbers. These numbers are saved
for quick access. Each station may store up to 20
speed dial numbers of up to 16 digits each. You
may insert pauses (f70) and flashes
(f3) in the speed dial number. Each pause
and flash occupies one digit of the 16 digit
capacity.
Saving Speed Dial Numbers
Operation
DISPLAY TELEPHONES
1. Press f#1. The display will show:
SPEED NO:__
2. Dial the bin number where you wish to store
the telephone number (00 thru 19). The
display will show the current contents of the
bin:
EMPTY
3. Press the [chg] soft button to change the bin’s
contents.
4. Dial the telephone number to be saved.
5. Press the [save] soft button to save.
34
Features - Station Camp On
NON-DISPLAY TELEPHONES
1. Press f#1.
2. Dial the bin number where you wish to store
the telephone number (00 thru 19)
3. Dial the telephone number to be saved.
4. Press the h button to save.
Retrieving Speed Dial Numbers
ALL TELEPHONES
1. Press f1.
2. Dial the bin number where the speed dial
number is saved.
Text Messaging
Description
You may send a preprogrammed or customized
message to any Display Telephone. The message
length can be up to 16 characters (letters and
numbers).
Sending a Text Message
Operation
DISPLAY TELEPHONES
1. Dial the station number of the person you are
trying to reach. Your display will look similar
to:
CALLING STA 10
2. Press the [msg] soft button to access the Text
Messaging menu. Your display will show:
MESSAGE TYPE
3a. To send a preprogrammed Call Me message,
press the [CALL ME] soft button. Using the
Call Me feature allows you to leave a message
for Non-Display Telephones, if they have a
Message button programmed (see DSS
Programming for details)
3b. Press the [PREPROG] soft button to view a list
of preprogrammed messages or to enter a
personal text message.
Text Messaging (f90)
Features - Station Speed Dial
35
4a. To view a list of the preprogrammed
Text Messaging (cont.)
messages, press the [next] soft button until
you find the desired message.
4b. To create your own text message, use the dial
pad to enter up to 16 characters. See the
chart on the following page for instructions on
using the dial pad to enter text.
5. Press the [send] soft button to send the text
message.
Available preprogrammed messages:
CALL OPERATOR CALL HOME
CALL SCHOOL VISITORS WAITING
URGENT COME SEE ME
Number of Presses:
1 2 3
1 Special Character - See administrator
2 A B C
3 D E F
4 G H I
5 J K L
6 M N O
7 P R S
8 T U V
9 W X Y
0 Q Z
* Pressing this BEFORE a dial pad button will
make the next entry a number.
Pressing this AFTER a dial pad button will
make the current character lower case.
# Moves you to the next character position. It
can also act like a space.
Receiving a Text Message
Operation
DISPLAY TELEPHONES
1. If you have received a text message, your
display will show:
MSG FROM STA 10
36
Features - Text Messaging
2. Press the [show] soft button to view the
message.
Station Notification
Description
DISPLAY TELEPHONES
Station notification allows you to set a message
for your station. When an intercom caller with a
display telephone attempts to call you, they will
receive the notification that you program.
Operation
DISPLAY TELEPHONES
1. Press f90. Your display will be similar
to:
EMPTY
2. Press the [chg] soft button to change the
message.
3a. To view a list of the preprogrammed
messages, press the [next] soft button.
3b. Use the dial pad buttons to type in the desired
message. (see Text Messaging:Sending a
Text Message for typing a text message)
4. Press the [store] soft button to save the
message.
5. To remove your Station Notification message,
press the [del] soft button.
Transfer
Description
You may transfer CO Lines to different stations.
There are 2 types of transfers:
Unsupervised (Direct) Transfer is used to transfer
callers directly to a station unannounced.
A Supervised Transfer is when you announce a
caller to a station prior to sending the call to that
person.
Features - Text Messaging
Transfer (t)
37
Supervised Transfer
Trunk Queuing (
f73
)
Operation
ALL TELEPHONES
1. While on a CO Line call, press the h
button.
2. Call the station you wish to transfer to.
3. After speaking to the station, you may press
the t button to complete the transfer.
note: If you need to speak to the CO Line party, press
the CO Line button instead of t.
Unsupervised / Direct Transfer
Operation
ALL TELEPHONES
1. While on a CO Line call, do one of the
following:
a. Press the Direct Station Select (DSS)
button for the station you want to transfer
to, and hang up, OR
b. Press h and dial the station you want
to transfer to and press t.
Trunk Queuing
38
Description
Trunk Queuing allows you to reserve a specific
CO line for use when it becomes available.
Operation
DISPLAY TELEPHONES
1. Press the CO line you wish to reserve for next
use. If the line is busy, the display will show:
CO LINE 1 BUSY
2. Press the [camp] soft button
note: only one station may camp on to any single line.
a. If the line has not been camped on, the
display will show:
CAMP ON CO LN 1
b. If the line has been camped on by another
station, the display will show:
CAMP ON FAILURE
Features - Transfer - Supervised
3. When the line becomes available, your station
will ring, and the display will show:
LN 1
Press the line button or pick up the handset
to use the CO line.
NON-DISPLAY TELEPHONES
1. Press the CO line you wish to reserve for next
use. You will hear a busy tone.
2. Press f73.
3. When the line becomes available, your station
will ring. Press the line button or pick up the
handset to use the CO line.
note: only one station may camp on to any single line.
User Saved Number Redial
Description
USNR is used to store numbers while you are on
an outside CO Line. USNR can only be used with
Display Telephones.
Operation
ALL TELEPHONES
1. While on a CO Line call, press f5*.
2. Dial the numbers you wish to save
3. Press the [save] soft button.
4. To retrieve, press f5* when your station
is idle.
User Saved # Redial (f5*)Voice Announce
Voice Announce
Description
Voice Announce allows you to call a station and
have the other station immediately connect
allowing you to talk to the other station.
Voice Announce has 2 modes: Hands-Free and
Private. In Hands-Free mode, both stations may
talk and listen to each other. In Private mode, the
Features - Trunk Queuing
39
calling station may talk, but the microphone on
Voice Over Busy (
f56
)
the receiving party is muted.
Alternately, there is a Tone Ring mode. When a
station calls another station in Tone ring mode,
the receiving station rings.
Each station is preprogramming with a Voice
Announce button as one of the Programmable Flex
Buttons. It is on the bottom row, the #3 button
from the left, marked HF/TONE. The following
chart shows you what the color of the button lamp
means:
Green Lamp
Red Lamp
No Lamp
Voice Over Busy
Description
Voice Over Busy allows you to speak to another
station that is on a CO Line without the person on
the CO Line hearing. The person originating the
Voice Over Busy will not be able to hear the person
on the CO Line, and vice versa.
Hands Free Mode - Mic and Speaker Active
Privacy Mode - Only Speaker Active
Tone Ring Mode - Station will always ring
Activating
40
Operation
DISPLAY TELEPHONES
1. When calling a station that is on a CO Line,
your display will show:
STA 10 BUSY
2. Press the [next] soft button to get to the next
set of menu options.
3. Press the [voice] soft button to initiate the
Voice Over Busy.
NON-DISPLAY TELEPHONES
- When calling a station that is on a CO Line,
press
f56.
Features - Voice Announce
Rejecting
Operation
DISPLAY TELEPHONES
- Press the [reject] soft button.
NON-DISPLAY TELEPHONES
- Press f56.
Talk Back
Operation
ALL TELEPHONES
- Press the m button to speak to the Station
that is calling you. Your handset mic will be
muted to the outside caller, and active to the
Station calling you.
Features - Voice Over Busy
41
Notes:
System 24/48 EKT User Guide
Pub 7399-99
Rev 1.0.1
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