PCS digital System 24, System 48 Installation Manual

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System 24/48

Installation Manual

Digital Communications for the Growing Business

2/2005

Notices .................................................................................................... vii

Disclaimer .............................................................................................. vii

Electric-Static Discharge ........................................................................ vii

Voltage Do’s and Don’t’s........................................................................ vii

Safety Guidelines................................................................................... viii

Life Support Notice ................................................................................ viii

FCC Regulation ..................................................................................... ix

Regulatory Information (U.S.A.)............................................................. ix

FCC Part 68 Compliance ....................................................................... ix

Telephone Company Notification ........................................................... x

Incidence of Injury.................................................................................. x

Hearing Aid Compatibility ....................................................................... x

Year 2000 Compliance........................................................................... x

UL/CSA Safety Compliance ................................................................... x

Notice of Compliance............................................................................. x

Toll Fraud and DISA Disclaimer ............................................................. x

Warranty Repair..................................................................................... xi

Limited Warranty.................................................................................... xi

Exclusions.............................................................................................. xi

Installation ................................................................................................... 1-3

Introduction ............................................................................................ 1-3

Welcome to PCS Digital ................................................................... 1-3

System Capabilities .......................................................................... 1-4

About This Manual............................................................................ 1-5

General Description.......................................................................... 1-5

System Components ........................................................................ 1-5

Installation Guide ................................................................................... 1-7

System 24 Wiring and Start-up......................................................... 1-8

System 48 Wiring and St art-up......................................................... 1-10

Single Line Adapter (SLA) Wiring........................................................... 1-12

Specifications......................................................................................... 1-13

Caller ID Installation............................................................................... 1-14

Caller ID Wiring...................................................................................... 1-15

31-Button Display Telephone ................................................................. 1-17

Programming

About this section................................................................................... 2-3

Database Admin Programming the PCS digital System 24/48............... 2-4

Station Database Admin......................................................................... 2-5

Day Class ......................................................................................... 2-6

CO Receive Assignment................................................................... 2-7

Account Code ................................................................................... 2-8

Station DSS Owner........................................................................... 2-9

CO Line Programming ........................................................................... 2-10

CO Line Group ................................................................................. 2-11

Table of Contents

Call Handling.......................................................................................... 2-12

Pause ............................................................................................... 2-13

VM Dialing Ratio............................................................................... 2-14

DISA ................................................................................................. 2-15

External Call Forward ....................................................................... 2-16

Call Abandon Time ........................................................................... 2-17

CO Preset Call Forward ................................................................... 2-18

Wait -ICLID....................................................................................... 2-20

Resource................................................................................................ 2-21

Letter Type........................................................................................ 2-22

Database Password ......................................................................... 2-23

Pre-Programmed Messages............................................................. 2-24

System Speed No............................................................................. 2-25

System Time..................................................................................... 2-26

Name Directory................................................................................. 2-27

Data Link .......................................................................................... 2-28

Restriction.............................................................................................. 2-29

Toll Restriction Theory ...................................................................... 2-30

System Application................................................................................. 2-31

Hunt Groups ..................................................................................... 2-32

Voice Mail ......................................................................................... 2-33

Appendix A (Programming PCS digital System 24/48 with PCS Mail) ... 2-34

Feature Code - Alphabetical.................................................................. 2-37

Feature Code - Code ............................................................................. 2-38

System Features and Operation ................................................................. 3-1

General Conventions ............................................................................. 3-3

Quick Reference Chart .......................................................................... 3-5

Features................................................................................................. 3-11

Account Code ................................................................................... 3-11

Forced and Verified..................................................................... 3-11

Unforced and Unverified.............................................................. 3-12

Alarm - Station.................................................................................. 3-12

Alarm - System ................................................................................. 3-13

Alternate Attendant Position ............................................................. 3-14

Answering Machine Emulation ......................................................... 3-14

Attendant Administration................................................................... 3-15

Service Mode .............................................................................. 3-15

Attendant Position ............................................................................ 3-16

Authority Code - Traveling Class of Service ..................................... 3-16

Auto Line Select ............................................................................... 3-17

Automatic Redial .............................................................................. 3-18

Background Music ............................................................................ 3-18

Busy Lamp Field (BLF)..................................................................... 3-18

Call Back .......................................................................................... 3-19

Call Brokering ................................................................................... 3-20

Call Forward Display ........................................................................ 3-20

Table of Contents

iii

Call Forward ..................................................................................... 3-20

No Answer................................................................................... 3-21

Busy ............................................................................................ 3-22

Busy / No Answer........................................................................ 3-22

Idle .............................................................................................. 3-22

All Call ......................................................................................... 3-23

Follow Me.................................................................................... 3-23

Call Park........................................................................................... 3-24

Call Pickup........................................................................................ 3-25

Direct Station............................................................................... 3-25

Group .......................................................................................... 3-25

Call Waiting....................................................................................... 3-26

Caller Identification ........................................................................... 3-26

Caller Identification Review .............................................................. 3-27

Class of Service................................................................................ 3-27

CO Line Access................................................................................ 3-29

CO Line Assignment......................................................................... 3-29

CO Line Group Assignment.............................................................. 3-30

CO Line Pool .................................................................................... 3-30

CO Line Status Indication ................................................................. 3-31

CO Line Type Assignment ................................................................ 3-31

Conference ....................................................................................... 3-32

Supervised .................................................................................. 3-32

Unsupervised .............................................................................. 3-33

Direct Inward System Access (DISA) ............................................... 3-34

Directory Dial .................................................................................... 3-36

Distinctive Ring - CO Line ................................................................ 3-37

Distinctive Ring - Station................................................................... 3-37

Do Not Disturb .................................................................................. 3-38

Do Not Disturb Override ................................................................... 3-38

Drop Caller Time-Out........................................................................ 3-38

DSS Console .................................................................................... 3-39

External Call Forward ....................................................................... 3-40

Flash................................................................................................. 3-40

Flex Button Review and Programming ............................................. 3-41

Forced Tone Ring ............................................................................. 3-44

Headset Mode .................................................................................. 3-44

Hold .................................................................................................. 3-45

System Hold................................................................................ 3-45

Exclusive Hold............................................................................. 3-46

Reminder Time............................................................................ 3-46

Hold Abandon (Loop Supervision)............................................... 3-46

Automatic Hold............................................................................ 3-47

Hot Line ............................................................................................ 3-47

Hour Mode Selection ........................................................................ 3-49

Hunt Groups ..................................................................................... 3-49

Intercom Calling................................................................................ 3-50

Table of Contents

Last Number Redial.......................................................................... 3-51

Letter Scheme .................................................................................. 3-51

Loud Bell Control .............................................................................. 3-52

Message Waiting .............................................................................. 3-52

Leave a Message........................................................................ 3-52

Receiving a Message.................................................................. 3-53

Cancellation ................................................................................ 3-53

Music on Hold................................................................................... 3-53

Mute ................................................................................................. 3-53

Muted Ringing .................................................................................. 3-53

Night Service .................................................................................... 3-54

One Button Record........................................................................... 3-54

Paging .............................................................................................. 3-55

Pause ............................................................................................... 3-56

Preset Call Forward.......................................................................... 3-56

Privacy Release................................................................................ 3-57

Private Line....................................................................................... 3-58

Receive Assignment ......................................................................... 3-58

Ring Assignment............................................................................... 3-59

Ringing Line Priority ......................................................................... 3-59

Save Dialed Number ........................................................................ 3-60

Station Camp On .............................................................................. 3-60

Station Feature Status Check ........................................................... 3-61

Station Groups.................................................................................. 3-61

Station Lock / Unlock........................................................................ 3-62

Station Message Detail Recording (SMDR)...................................... 3-63

Station Speed Dial ............................................................................ 3-63

Saving Speed Dial Numbers ....................................................... 3-64

Retrieving Speed Dial Number.................................................... 3-64

System Speed Dial ........................................................................... 3-65

System Time..................................................................................... 3-65

Text Messaging................................................................................. 3-66

Sending a Text Message ............................................................. 3-66

Receiving a Text Message .......................................................... 3-67

Station Notification ...................................................................... 3-67

Toll Restriction .................................................................................. 3-68

Tone / Inter-digit Duration ................................................................. 3-69

Tone / Pulse Mode............................................................................ 3-69

Pulse-to-Tone Switch over........................................................... 3-69

Transfer ............................................................................................ 3-69

Supervised .................................................................................. 3-69

Unsupervised .............................................................................. 3-70

Transfer Recall ................................................................................. 3-70

Trunk Queuing.................................................................................. 3-71

User Names...................................................................................... 3-72

User Saved Number Redial.............................................................. 3-73

Voice Announce................................................................................ 3-73

Voice Mail Button.............................................................................. 3-74

Voice Over Busy ............................................................................... 3-74

Activating..................................................................................... 3-74

Rejecting ..................................................................................... 3-74

Talk Back..................................................................................... 3-74

V olume Control................................................................................. 3-75

Warning Tone.................................................................................... 3-75

Appendix A - Customer Database Worksheets............................................ A-1

Station Flexible button Worksheet......................................................... A-2

Station Programming Worksheet ........................................................... A-3

CO Line Programming Worksheet ......................................................... A-5

Call Handling Programming Worksheet ................................................. A-7

Resource Programming Worksheet ....................................................... A-9

Toll Restriction Programming Worksheet ............................................... A-11

Single Line St ation Number Conversion ................................................ A-3

System Application Programming Worksheet ........................................ A-13

Appendix B - Index ...................................................................................... B-1

©Copyright PCS digital

Notices

vii

Notices

Disclaimer

This manual contains current information about the PCS digital™ as written during the month of April 2003, the contents are subject to change without notice. Every effort has been made to ensure the accuracy of any information provided.

Electric-Static Discharge

All electronic boards are susceptible to electro-static discharge and the PCS digital™ is no exception. Care should be taken in when handling the circuit by the edges only and keeping the cards in antistatic bags is imperative. Us an antistatic wrist strap or grounding strap while installing the equipment. Any damage cause by electro-static discharge or mishandling will void the warranty provided by PCS digital™.

Voltage Do’s and Don’ts

Ensure to check your local electrical codes for proper installation of telephone and electronic components. Follow the safety guidelines provided by the UL document 1459, issue 2, which is the safety specification for telephone equipment installation. Check your outlet for proper wiring and voltage levels, your neutral to ground voltage is critical for electronic equipment optimal operation and longevity. Typically an AC voltage reading of less than .5 VAC between your neutral to ground is required.

Safety Guidelines

When installing telephone equipment, the basic safety precautions should be met in order to minimize the risk of fire and or electrical shock.

◊ Read and understand all instructions in this manual and safety

documentation.

◊ Do not use or install equipment where it is prone to water hazard

or leakage.

◊ Read and understand all labels on product prior to installation. ◊ Equipment is manufactured with ventilation holes since they contain

no fan; proper care must be taken so that these vents do not get blocked. There is a risk of equipment failure or fire if these vents are blocked.

◊ Install equipment on a dry flat fire retardant Plywood and never

install on a shelf or desktop.

viii

Notices

Life Support Notice

Since this product is not sold with a built in battery backup or UPS

(Un-interruptible Power Supply), it is not the intent that this unit be

installed in a life support environment or elevator.

FCC Regulation

This equipment has been tested by an independent lab and found to

comply with the limits for a Class A digital device, pursuant to part 15

of the FCC Rules as reproduced below.

These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a commercial

environment. The equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with

the instruction manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential area is

likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense. FCC ruling

states that the owner of the system to be installed gives the local

telephone company sufficient advance notice of the intention to use

privately owned telephone equipment. The owner must also furnish

information as to the identification of the particular lines to be connected

to the system and the affected telephone numbers. FCC registration

information on the model number, FCC-assigned registration number

and ringer equivalence information must also be furnished. The ringer

equivalence (REN) is used to determine how many devices can be

connected to a telephone line. In most areas, the sum of RENs of all

devices on one line should not exceed five. If too many devices are

attached, they may not ring properly. Should there be any questions

that the customer provided equipment causes harm to the telephone

network, the local operation company is required to notify the customer

of an impending temporary interruption of service. The customer must

be given the opportunity to correct the existing problem, if possible.

The telephone company must also advise customers of their rights

for filing complaints before the FCC. The telephone company may

make changes in its technical operations and procedures. If such

changes affect the compatibility or use of the system, the telephone

company is required to give adequate notice of the changes. Under

no circumstances is the equipment to be altered or modified without

written approval of the manufacturer. Failure to gain permission for

any modification will void the warranty.

Notices

“This equipment generates and uses RF energy and if not installed and used in accordance with the Instruction Manual, may cause interference to Radio Communications. It has been tested and found to comply with the limits for a Class A computing device, pursuant to Subpart J of Part 15 of the FCC Rules, which are designed to provide reasonable protection against such interference, when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be required to correct the interference.”

Regulatory Information (U.S.A.)

The Federal Communications Commission (FCC) has established rules that allow the direct connection of the PCS digital™ System 24 and PCS digital™ System 48 systems to the telephone network. Certain actions must be undertaken or understood before the connection of customer provided equipment is completed.

FCC Registration Number for PBX or hybrid operation (CO Line accessed by means of dial-access-codes or

FCC Registration Number for Key System operation (CO Line access by

Ringer Equivalence Number (REN) or 1.0B 1.2B

Type and USOC number of the inter RJ21X RJ21X

D6XTAI-23086-MF-E D6XTAI-25245-MF-E

Telephone Company Notification

Before connecting the PCS digital™ System 24 and PCS digital™ System 48 system to the telephone network, the local telephone company must be given advance notice of intention to use customerprovided equipment, and must be provided with the following information:

◊ Telephone numbers to be connected to the system ◊ PCS digital™ System 24 or System 48 system information ◊ Ringer Equivalency Number (REN) ◊ USOC jack required for direct interconnection with the telephone

network (RJ11C)

◊ FCC Registration Numbers (Refer to Table A)

D6TAI-25246-KF-E

Notices

Incidence of Injury

The telephone company determines that the customer-provided equipment is faulty and possibly causing harm or interruption to the telephone network, it should be disconnected until repairs can be made. If this is not done, the telephone company may temporarily disconnect service.

Hearing Aid Compatibility

All PCS digital™ Systems’ digital terminals are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations.

UL/CSA Safety Compliance

The PCS digital™ System 24 and 48 have met all safety requirements and were found in compliance with the Underwriters Laboratories (UL)

1459.

Notice of Compliance

The PCS digital™ System 24 and 48 comply with all rules regarding radiation and radio frequency emissions by Class A computing devices. In accordance with FCC Standard 15 (Subpart J), the following information must be supplied to the end user:

Toll Fraud and DISA Disclaimer

The PCS digital™ System 24 / 48 device is designed by PCS digital™ to be reasonably secure against intrusions from fraudulent callers, it is by no means fraud proof. Therefore, no express or implied warranty is made against such fraud including interconnection to the long distance network While this device is designed to be reasonably secure against invasion of privacy , it is by no means invulnerable to such invasions. Therefore, no express or implied warranty is made against unlawful or unauthorized utilization which results in the invasion of one’s right of privacy.

PCS digital™ has made reasonable effort to ensure that this product works in most business environments. There may be some environments (RFI and EFI) in which this product may not work. In such cases, it is the responsibility of the interconnect to take the necessary actions to correct any RFI interference.

Use of Station Lock Feature 97 will restrict access to 911. Also, use of certain music sources for BGM or MOH may violate copyright laws.

Notices

Warranty Repair

If you have troubles the with the PCS digital™ System 24 or the PCS digital™ System 48, please contact PCS digital™ technical support

at (480)-222-1159 for repair, return authorization or warranty information.

Limited Warranty

PCS digital™ provides original purchases with a limited warranty against defects in material and workmanship on this product for three (3) years from date of purchase. This limited warranty is extended only to original purchasers.

THIS WARRANTY SPECIFICALLY EXCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ANY CLAIMS BY THE PURCHASER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

Exclusions

This warranty does not apply to defects or malfunctions caused by abuse, accident, modification, negligence or any other damage not resulting from defects in the original materials or workmanship or for reasons beyond the control of PCS digital™.

Some states do not allow for the exclusion of consequential or incidental damages. In which case the foregoing exclusions may not apply to you. This warranty gives you specific legal rights that vary from state to state.

xii

Notices

PCS digital

System 24

and

System 48

1-1Installation

Installation

1-2

Installation

Introduction

This manual is intended to provide the information necessary to install, program and maintain the PCS digital™ System 24 and System 48.

Welcome to PCS digital™

The PCS digital™ is a compact, digital communication system. PCS digital™ has been designed to provide today’s business with a feature-rich system enabling even the smallest company to project the image of a much larger company. Overall productivity of the company will increase because applications may be solved based on a compliment of communication features.

System Capabilities

The PCS digital™ provides a single company with the following two important business services:

1-3Installation

Attendant Functions

PCS digital™ provides:

◊ Dial an extension number to reach someone. ◊ One button transfer with DSS appearance. ◊ Key or PBX line access. ◊ Hot Pad dialing.

Direct CO Line Ringing

◊ Day and Night Ring schedule. ◊ Ring multiple extensions. ◊ Ring to Hunt groups. ◊ External Preset transfer off site.

1-4

About this manual

Installation

This manual is intended to establish a guideline for the most common types of PCS digital™ System 24 and System 48 installations.

Typically there are two type of customer scenario’s;

A) The customer that insists that calls be answered by a human first, then transferred

to the appropriate party or station.

System 24 / 48

PCS Mail

An alternative to ringing one station, ring an “All Ring Hunt Group”

System 24 / 48

All Ring Hunt Group

PCS Mail

B) The customer that has realized the value in having an auto attendant answer the

calls and transfer to the appropriate party or extension.

System 24 / 48

PCS Mail Answers

the call

Dialed Station

PCS Mail

PCS digital™ General Description

The PCS digital™ System 24 and System 48 system technology incorporates a digital technology for voice switching and call processing utilizing Pulse Code Modulation and Time Division Multiplexing (PCM/TDM). The PCS digit al™ System 24 and System 48 are allowed to migrate the digital terminals and terminal accessories throughout the entire PCS digital™ Systems. ISDN-like, 2B+D technology complements the system architecture and capabilities. On one industry standard twisted pair, key telephones perform all system functions and voice communications. Some additional features of the PCS digital™ systems include:

◊ A non-blocking switch, with no loss or degradation of voice signals. ◊ Stored-Program Control (SPC), utilizing a 16-bit, 8 MHz microprocessor. ◊ Memory consists of 512 KB of Read Only Memory (ROM) and 128 KB of Random

Access Memory (RAM).

When an analog device interface is required, a 2-Port Central Office (CO) Module may be connected to any one digital station port. The 2B+D technology allows the PCS digital™ systems to split one digital key telephone port voice channel (B1) and the second voice channel (B2) to provide two independent SL T -type device interfaces. The 2-Port CO Module may be expanded with the 2-Port Analog Expansion (in the 2-Port CO Module housing).

1-5Installation

Installation Guide

The 2-Port CO Module and 2-Port Analog Expansion each require one dedicated digital station port.

System Components

The PCS digital™ system 24 and system 48 systems are comprised of two key telephone models, an optional Direct Station Selector (DSS) and a modular Key Service Unit (KSU) which houses the following KSU components:

◊ 3 x 8 Module ◊ Option Module

The application of analog devices in the PCS digital™ System 24 and System 48 has the effect of two-to-one port gain. For every single digital port used to interface with the 2-Port Single Line Adaptor Box or Expansion card, two analog ports are available.

PCS digital™ System 24 / 48 Installation Guide

Guidelines

1. Remove all equipment from boxes and inspect for damage. If damage or abuse is detected, please contact the PCS digital™ MRA department at: (480)-222-1159.

2. Locate the wall mounting template and screws. Note: In some situations the installation might require different or longer screws. Place template level on wall and fasten screws where indicated on template for mount holes. Remove template from wall.

3. Remove the four (4) screws which secure the cover to the PCS digital KSU.

4. Locate the screw holes in both upper corners of the KSU. Holding the KSU with the letters upright will provide that your unit is properly positioned.

1-7Installation

Installation Guide

5. Hang KSU on wall, using the screws that you fastened onto the template.

6. Plug the amphenol cable onto the 3 X 8 Card / Board and punch down station wiring according to the wiring plan provided in this manual.

7. Plug the power cord into a 1 17

+ 10% V AC outlet. It is a good idea to double check the viability of the outlet ground by testing between the neutral and ground lugs, which ideally has an AC voltage reading of less than .5 VAC.

8. Apply power to the KSU by pressing the KSU switch to the ON position. KSU has a solid Red LED.

9. Now toggle the S-1 initialization switch into the ON position, KSU Red LED is now flashing.

10. If your wiring is correct then you should have station 10 displaying on your first station.

11. System needs to be left plugged in for 12 continuous hours to ensure database back up battery will maintain any Admin Database changes.

1-8

System24 Wiring and Start-up

System 24 Wiring and Start-up

PCS digital™ System 24 Start-up Procedure

Installation

Step 1: Before plugging the KSU in, check all connections:

Step 2: Turn Initialization Switch E ON (right). Step 3: Plug the system into a UPS or Surge Suppressor. Never plug the KSU directly into a

Step 4: Turn the power switch B ON (right position marked with -) and observe the LED C. Note: If the LED does not flash within 10 seconds, turn the power switch B OFF, turn the

Initialization Switch

1. Turn the power switch B off (left position marked with an O).

2. Main power connector T to Main Board.

3. Battery charge connector R to Main Board.

4. 3x8 Ribbon Cable to Main Board.

5. Option Module Ribbon Cable to Main Board.

6. 25-pair Champ connector to 3x8 Board.

7. Ground the cabinet.

8. Make sure the Initialization Switch E is turned OFF (left) for 2 minutes.

wall outlet. A power surge can damage the system, and will void the warranty.

The LED should begin to flash within 10 seconds.

E OFF for at least 2 minutes, and repeat steps 2 thru 4.

A Power Supply B On / Off Switch C Diagnostic LED D 3x8 Board (3 CO x 8 Station) E Initialization Switch F CPU Board G EPROM Software H Option Board I SMDR RS-232 Port J Remote Programming RS-232 Port K Loud bell Connector (24 vdc,1amp)(1/8” Mono-Phono Plug) L Background Music (BGM) Connector

(1/8” Mono-Phono Plug)

M External Paging Port Connector (1/8” Mono-Phono Plug)

N Music on Hold (MOH) Connector (1/8” Mono-Phono Plug) O BGM Volume Control P Paging Volume Control Q MOH Volume Control R Ni-MH Battery Power Supply Connector S Ni-MH Battery for Memory Backup T KSU Power Supply Connector U DC Fuse V AC Fuse W Power Loss Backup Connector X Cable Stay Y Expansion Slot for 3x8 Board Z Expansion Slot for 3x8 or 6 CO Board

CO / PBX

LINES 1 thru 3

24AWG CAT3

Single Twisted Pair Wire

MDF

1-9Installation

Punch down

Stations 10 thru 17

1-10

System48 Wiring and Start-up

System 48 Wiring and Start-up

A Power Supply B On / Off Switch C Diagnostic LED D (2) 3x8 Boards (3 CO x 8 Station each) E Initialization Switch F CPU Board G EPROM Software H SMDR RS-232 Port I Remote Programming RS-232 Port J Loud bell Connector K External Paging Port Connector L Music on Hold (MOH) Connector M Background Music (BGM) Connector N BGM Volume Control O Paging Volume Control P MOH Volume Control Q Ni-MH Battery Power Supply Connector R Ni-MH Battery for Memory Backup S KSU Power Supply Connector T DC Fuse U AC Fuse V Expansion Slots for 3x8 Boards 3 and 4 W Expansion Slots for 3x8 Boards and 6

Installation

Note: Connectors “ J K L M” are 1/8 inch mono phono plugs Note: The Loud Bell Connector “”J” is rated at 24 vdc

1 amp. DO NOT USE AN AC POWER SUPPLY. The use of AC will result in a loud bell failure.

PCS digital™ System 48 Start-up Procedure

Step 1: Before plugging the KSU in, check all connections:

1. Turn the power switch B off (left position marked with an O)

2. Main power connector to Main Board at S

3. Battery charge connector to Main Board at Q

4. 3x8 Ribbon Cable to Main Board

5. 25-pair Champ connectors to 3x8 Boards

6. Ground the cabinet

7. Make sure the Initialization Switch E is turned OFF (down) for 2 minutes Step 2: Turn Initialization Switch E ON (right). Step 3: Plug the system into a UPS or Surge Supersessor. Never plug the KSU directly into a wall outlet. A

power surge can damage the system, and will void the warranty.

Step 4: Turn the power switch B ON (right position marked with -) and observe the LED C. The LED

should begin to flash within 10 seconds.

Note: If the LED does not flash within 10 seconds, turn the power switch B OFF, turn the Initialization Switch E OFF for at least 2 minutes, and repeat steps 2 thru 4. Note: The 6-CO board 7100-10 was designed for the System24 and it does not work in the System48

1-11Installation

CO / PBX

LINES 1 thru 6

24AWG CAT3

Single Twisted Pair Wire

Punch down

Stations 100-107

MDF

1-34-6

MDF

Stations 108-115

Secondary 3x8 Board

1-12

Single Line Adaptor

Single Line Adaptor (SLA) Wiring

PCS digital™ System 24 / 48

Installation

PCS digital™

SLA

2 1 Out 2 = B2-Station + 48

Digital Extension 10

Analog Extension 58

Out In Out 1= B1-Same Station

Analog Extension 10

System 24 Conversion Chart System 48 Conversion Chart

Digital Station

Station 10

System 24

Analog Extension

Ext. 10 & 58

Digital Station

Station 100

System 48

Analog Extension

Ext. 100 & 148 Station 11 Station 12

...

Station 33

Ext. 11 & 59 Ext. 12 & 60

...

Ext. 33 & 81

Station 101 Station 102

...

Station 138

Ext. 101 & 149

Ext. 102 & 150

...

Ext. 138 & 186

Note: A single extension is used to create two analog ports. When connecting a digital port to the analog adaptor, use only the center pair, do not use the outer pair. The digital signal is divided into two analog signals using the 2B + D technology . The Bearer channels carry the voice transmission while the Data channel directs the transmission to the correct single line device.

PCS digital™ System 24 / 48 Specification Table

1-13Installation

Specification

System Programming Memory

Ports: PCS digital System 24 DSS Console 12 (Note: one for each digital station)

Ports: PCS digital System 48 DSS Console 12 (Note: one for each digital station)

Digital Stations PCS digital System 24 Digital Stations PCS digital System 48 Standard SLT PCS digital System 24

Standard SLT PCS digital System 48

DTMF Receivers: 2-Port CO Module 2-Port Analog Expansion Option Module

Protection 300 Hours on a fully-charged battery (internal Ni-MH battery requires 14 continuous powered hours of system operation to become fully charged.)

CO / PBX / Centrex Lines 12 (Note: 16 stations max. with this configuration)

CO / PBX / Centrex Lines 18 24 Digital Stations 48 Digital Stations 46 (Note: one digital port must be reserved for digital

station operation. One digital station port is used for every 2 SLT ports required.)

94 (Note: one digital port must be reserved for digital station operation. One digital station port is used for every 2 SLT ports required.)

2 (One for each SLT port) 2 (One for each SLT port) 2 (Shared for advanced call processing system features; DISA, ECF) Located on the option Module

DTMF Senders Unlimited. Tone Detectors Contacts

DISA Circuits

Dimensions and Weights:

System24

System48

Internal Modem Extension and Settings:

System48 (only) Communications protocol setup -

1 Used for DISA

1 LBC contact is available via the Option Module

Conference Circuits Four-party conference circuits (8

per system).

Although it is not recommended, all CO lines may be

programmed for DISA operation.

Length 18.4 inches, Width 10.9 inches, and Height 4.2

inches.

Weight (3x8) = 8.8 lbs

Length 25.13 inches, Width 15.62 inches, and Height

4.8 inches.

Weight (9x24) = 25.8 lbs

Extension 199

2400 bps

8 bit

1 stop bit

No Parity

XON/XOFF - Flow Control

1-14

Caller ID Installation

Caller ID (ICLID) Installation

Items Included

Mounting the caller ID unit

Installation

When using caller ID with the System 24 or System48 it is necessary to use the caller ID unit. The Caller ID unit must be connected to the ICLID/PC programming port on the option module using the supplied caller ID Cable (9 to 9 pin RS-232C straightthrough cable) to receive caller ID information. PC programming and caller ID collection cannot be performed simultaneously. See diagram on the next page for wiring instructions.

The following items are including with the Caller ID unit

◊ Caller ID Unit ◊ 120 VAC to 12 VDC power adapter and cable ◊ 9 to 9 pin RS-232C cable

The Caller ID unit is contained in a wall-mount enclosure with predrilled flanges for simple mounting. Once mounted the hinged cover will open upward and lock into position for servicing.

Connecting the Caller ID unit

1. If multiple Caller ID units will be used, connect the Caller ID units together according to the diagram below.

2. Connect the RS-232C to the output “G” connector (Out) on the Caller ID unit and connect the other end to the ICLID/PC Programming port.

3. Connect CO line one from the KSU’s MDF to CO line 1 (RJ1 1) on the Caller ID unit. Repeat this step for all CO lines, connecting them in the order shown on the diagram on the next page .

4. Plug the power adaptor into a 120 V AC outlet, and insert the remaining end into the caller ID unit’s DC-In power connector . When power is applied, the red LED in the Caller ID unit will begin to flash indicating the system is functioning.

Baud Rate Settings:

Confirm the Caller ID unit dip switches (A on next page) are set for 9600 bps for the System48 and 2400 bps for the System48 Settings range from: 1200 to 9600 bps.

To change the baud rate, make sure you are properly grounded before removing the CO-3 card located on the top of the unit. The Dip Switches are located in the center of the board.

Caller ID (ICLID) Wiring

1-15Installation

Caller ID Wiring

set up

1. Access Database Programming (f#* + Password).

2. Go to 2. CO Line and press [show].

3. Dial the CO line you wish to program (all CO lines that have Caller ID will need to be programmed), and then press [show]

4. Go to ICLID PORT #: and press [chg].

5. Dial the port that the CO line is attached to, and press [save]

note: If wired as described on previous page, each port will be the same as the CO Line; CO Line 1 = ICLID Port 01, CO Line 2 = ICLID Port 02,..., CO Line 9 = ICLID Port 09.

6. To continue Press the h button until the display reads SHOW CO LINE: __ and repeat steps 4 and 5 for all CO Lines with Caller ID attached to the system.

7. Go to 3. Call Handling and press [show]

8. Go to Wait-ICLID:

9. Press [chg] until the display reads: WAIT-ICLID: 7.

10. Go to 4. RESOURCE and press [show]

11. Go to RMT X RATE:

12. Press [chg] until the display reads RMT X RATE:9600 for the System24 and RMT X RATE:2400 for the System48.

31 Button Digital Display Telephone

1-17Installation

31-Button Digital Display Telephone

For flexibility, the 31 button Display Telephone uses 3 soft buttons that perform: * Feature Button Programming * Attendant Programming * Database Programming

The Display Telephone has 3 “Soft Buttons” that are located below the display. These buttons are used for ease of programming. The display will show you the purpose of each button, depending on the screen you are on. For instance, your display may read:

STA 10 BUSY cbck msg next

In this example, the three soft buttons are available as follows: Left Soft Button: Leave a Call Back message Center Soft Button: Leave a custom text message Right Soft Button: Go to the next set of options.

These menu items may be different for each feature of the phone. In general, the following buttons are used for many features:

back Returns you to the previous menu selection. bksp Use this to delete the previous character entered, and move back (like the

backspace of a computer)

chg When you are able to enter digits or letters, this will erase the whole string

entered.

next Advance to the next menu selection. save Saves the current settings show Displays the settings of the feature displayed.

1-18

Installation

PCS digital™

System 24

and

System 48

Programming

2-2

Programming

2-3

About this section:

This section is designed as a visual guide through the systems’ programming menu screen s from the 31 button display telephone. At the top of each page, you will find the number and name of the programming section.

SHOW STA: _ _ back show next

On the left side of the page, you will find a graphical reproduction of the telephone display showing step-by-step what you should see as well as the

default value for each parameter. If the programming parameter requires you to go into a submenu, the

graphical reproduction shows a smaller version of the display. If you do not

DAY CLASS: 0 back next chg

choose to enter the submenu, press next to go onto the next menu item. If a submenu has a repetitive list, all parameters are in one continuous screen.

CO LINE 1 : Y

back next chg

CO LINE 2 : Y

back next chg

CO LINE 3 : Y

back next chg

CO LINE 4 : Y

back next chg

CO LINE 5 : Y

back next chg

. . .

CO LINE 18:Y

back next chg

The three soft buttons under the display will assist in the programming process. If one of the three buttons is labeled “save” the new operation will become active after the save button is pressed. However, if “save” is not one of the choices, the moment that the “chg” is pressed, the new value is displayed and the new operation becomes active.

On the right side, you will see a brief description of each programming parameter as well as any related programming needed for proper operation of the current parameter.

SHOW STA: __ __ back show next

Press chg and enter the station number to be modified. Valid stations are: System24 – (10 – 48) System48 – (100 – 148)

Each extension is assigned a day class of service which is used for DND override, privacy release and toll restriction. (See 5.Restriction)

Each extension is assigned a night (NITE) class of service which is used for DND override, privacy release and toll restriction. (See 5.Restriction)

Programming

2-4

Database Admin Programming the PCS digital ™ System 24 / 48

From any digital display extension, press [f] and dial [# *] to enter Admin Database programming.

[f] # *

DB PSWD:000000

bksp show chg

SYSTEM TYPE: PBX back next chg

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION

back next show

Enter the system password. The default password is 6 zeros (000000). Then Press Save.

Press chg to toggle between KEY and PBX. PBX allows single line and digital extensions, on the system48, to dial 9 and access a CO Line. When set to KEY each extension requires a direct appearing CO line.

Press next to scroll through the 6 programming sections which are used to customize each installation. The three soft buttons under the display will assist in the programming process.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2-5

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION

back next show

SHOW STA: _ _ back show chg

DAY CLASS: 0 back next chg

NITE CLASS: 0 back next chg

CO LINE ASSIGNM back next show

CO LINE 1 : Y

back next chg

CO LINE 2 : Y

back next chg

CO LINE 3 : Y

back next chg

CO LINE 4 : Y

back next chg

CO LINE 5 : Y

back next chg

. . .

CO LINE 18:Y

back next chg

DAY CLASS NITE CLASS CO LINE ASSIGNM RECEIVE ASSIGNM RING ASSIGNMENT AC_CODE FORCED STA GROUP WARNING TONE DROP TIMEOUT STA POSITION VM PORT DSS OWNER

Show STA – Press show to customize station parameters or press next to go to CO Line parameters. Enter a valid extension number:

System24 – Digital (10 – 25) System48 – Digital (100 – 147)

Day COS – Each extension is assigned a day and night (NITE) class of service which is used for DND override, privacy release and toll restriction. (see 5.Restriction)

Night COS – Press show to view/modify the CO line assignment for each extension or press next to go to receive assignment.

CO Line Assignment – This parameter is used to allow the entered extension access to each of the shown CO lines. This parameter must be set for every CO line physically installed in the system. For example, a 3 x 8 system has 3 CO lines, 6 x 16 system has 6 CO lines .

When all questions are answered, you will automatically go to the next programming parameter, CO Line Receive Assignment.

Press show to customize STATION parameters or next to go to 2. CO LINE

Analog (58 – 73) Analog (148 – 195)

Press Hold to back up one programming menu Press Clear to exit programming

Programming

Notes:

2-6

Programming

1. STATION – Ring Assignment

RECEIVE ASSIGNM

Back next show

CO LINE 1 : Y

back next chg

CO LINE 2 : Y

back next chg

CO LINE 3 : Y

back next chg

CO LINE 4 : Y

back next chg

CO LINE 5 : Y

back next chg

. . .

CO LINE 18:Y

back next chg

2-7

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

Receive Assignment – Stations with receive assignment set to Y (Yes) will have the ability to receive (answer) incoming CO Lines. This parameter allows the entered extension to receive access to the shown CO line. This parameter can be set for every CO line physically equipped in the system. For example, a 3 x 8 system has 3 CO lines, 6 x 16 system has 6 CO lines. When all questions are answered, you will automatically go to the next programming parameter, CO Line Ring

Assignment.

Press chg to toggle Values: Y (Yes) N (No)

DAY CLASS NITE CLASS CO LINE ASSIGNM RECEIVE ASSIGNM RING ASSIGNMENT AC_CODE FORCED STA GROUP WARNING TONE DROP TIMEOUT STATION POSITION VM PORT DSS OWNER

RING ASSIGNMENT

ack next show

CO LINE 1 : BOTH

back next chg

CO LINE 2 : BOTH

back next chg

CO LINE 3 : BOTH

back next chg

CO LINE 4 : BOTH

back next chg

CO LINE 5 : BOTH

back next chg

. . .

CO LINE 18: BOTH

back next chg

Ring Assignment – This parameter establishes ringing at the entered extension. Each CO line can be set to ring during the Day, NITE (Night), Both or None.

This parameter can be set for every CO line physically equipped in the system. For example, a 3 x 8 system has 3 CO lines, 6 x 16 system has 6 CO lines.

When all questions are answered, you will automatically go to the next programming parameter, Drop Timeout.

Press chg to toggle Values: DAY, NITE, BOTH, NONE

Press Hold to back up one programming menu Press Clear to exit programming

Programming

1. Station – AC_Code Forced

2-8

AC_CODE FORCED:N

back next chg

STA GROUP: 1 back next chg

WARNING TONE: N back next chg

DROP TIMEOUT: N back next chg

STA POSITION: XX back next chg

VM PORT: N back next chg

AC_code forced – To force this extension to enter a valid account code when placing a CO line call, change this to Y (yes). Once a valid account code is entered, the extension assumes a new class of service based on the programming in AC_Code Table, and can access a CO Line. See AC_CODE

TABLE(2-46)

STA GROUP – Only stations within a common group will receive zone or group pages as well as the ability to do a group call pick up. There are 8 groups (1 – 8).

WARNING TONE – When set to Y (Yes), all calls placed from this extension will receive a warning tone, which repeats each time the Drop Timeout Timer expires. (See Call Handling – Warning Time)

DROP TIMEOUT – This parameter is used to limit the length of time for each outgoing CO line call. When set to Y (Yes) all calls placed from this extension will be governed by Warning Time (See Call Handling). When the timer expires, both parties will hear a tone and 10 seconds later the call will automatically be disconnected.

STA POSITION – Determines the extension number of the entered extension. Once the number is entered, the extension immediately becomes the new number. Press chg to modify Values: System24 – (10 – 25) System48 – (100 – 195)

VM PORT – To ensure proper operation of a voicemail system, any stations connected the voicemail system must be identified as “VM Port Y”. When set to yes, the system will send these ports longer DTMF (Dual Tone Multi Frequency) tones. (See VM Dialing Ratio)

Press Hold to back up one programming menu Press Clear to exit programming

Programming

1. Station – DSS Owner

DSS OWNER: NONE

back next chg

SHOW STA: _ _ back show chg

2-9

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

DSS owner – Press chg and enter the appropriate station number (See note below) This parameter establishes an association between the entered station and the station where the DSS console is wired.

Note: Valid station range: System24 – (10 – 25) System48 – (100 – 149)

Press “HOLD” to return to “1. Station” to continue programming.

DAY CLASS NITE CLASS CO LINE ASSIGNM RECEIVE ASSIGNM RING ASSIGNMENT AC_CODE FORCED STA GROUP WARNING TONE DROP TIMEOUT STATION POSITION VM PORT DSS OWNER

Station 10

Note: The DSS Owner is the digital station that, in programming, is associated with a DSS console. To program a DSS Owner:

1. Go to “SHOW STA” and enter the station number of the DSS Console.

2. Press next until you get to the “DSS Owner”

3. Enter the digital station (Usually a 31-button display telephone) that will be associated with the DSS.

For example, with the diagram shown above, you would enter station 11 at the “SHOW STA”, and the DSS owner is station 10.

Station 11

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2. CO LINE Programming

2-10

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

SYS APPLICATION

back next show

SHOW CO LINE: __

back show chg

DIALING: TONE

back next chg

CALL ABANDON: Y

back next chg

CO LINE TYPE: CO

back next chg

LOUD BELL: Y

back next chg

DIALING CALL ABANDON CO LINE TYPE LOUD BELL CO LINE GROUP PRIVATE TO TOLL OVERRIDE DISTINCT TONE ICLID PORT #

Enter the CO Line to be modified. Valid CO Line Range: System24 – (01 – 09) System48 – (700 – 717)

Note: The moment the [chg] button is pressed and the value is displayed that operation becomes active. In other areas of programming where data is entered from the dial pad, the [save] Soft Button must be pressed.

Dialing tone – The system allows either Touch Tone ® or Dial Pulse Signaling for older Central Office/PBX equipment.

Note: This parameter will affect the end to end signaling required for inband signaling used with Voice Mail systems. If a Voice Mail system is attached, this parameter must be set to “TONE”

Press show to customize CO LINE parameters or next to go to 3. CALL HANDLING

Call Abandon Timer – Enables the CO lines to monitor loop current supervision.

CO Line Type – The three different CO Line types are CO, PBX and OPN.

CO: When set to CO (Default), all digits dialed will be monitored by toll restriction. PBX: When set to PBX, only the digits dialed after the PBX dial code is dialed, such as “9” are monitored by toll restriction. Open: Any CO line hardware that is installed in the system, but does not have an active CO line plugged into it should be set to OPN. For example; if there are 4 active CO lines in a system, CO lines 5 and 6 should be marked as “OPN” which eliminates them from being accessed by specialized features such as Last Number Redial.

Loud Bell – When the extension rings the “loud bell relay” will close, completing the circuit, which will activate the ancillary loud bell or strobe light device.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2. CO Line – Line Group

CO LINE GROUP: 1

back next chg

PRIVATE TO: Y

back next chg

TOLL OVERRIDE: N

back next chg

DISTINCT TONE: 0

back next chg

ICLID PORT #: 0

back next chg

2-11

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION

back next show

CO line Groups – are used when programming CO line access to flexible buttons.

Private To – Is used to establish ringing and exclusive access at the entered station. Press chg and enter a valid extension number, Values:

System24 – (10 – 81) System48 – (100 – 195)

Toll Override – Allows the entered CO line to bypass and override all toll restriction entries.

Note: Marking this CO line toll override will allow unrestricted dialing.

Distinctive Tone – each CO line can be programmed to use one of 4 different ring tones. These tones will override station ring tones.

Incoming Caller ID port – Is required when the system is receiving Caller ID from the Telephone Company. Select the port which will be associated with the external (optional) Caller ID device The default value 0 indicates that no Caller ID will be received on this CO line and the feature is off. (See Caller ID installation).

Note: The System48 – Always reset this parameter to zero “0” before entering a two digit (10 – 18) CO Number.

Dialing Call Abandon CO Line Type Loud Bell Co Line Group Private To Toll Override Distinct tone ICLID Port #

Note: Press Next to program another CO Line or press Hold until screen displays 2. CO Line Press Next to go to 3. Call Handling

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

PRIVACY RLS: N

back next chg

PRIV RLS TONE: Y

back next chg

EX_HOLD TIME: 4

back next chg

FLASH TIME: 0.7

back next chg

REMIND TIME: 30

back next chg

PARK REMIND: 30

back next chg

PRIVACY RLS PRIV RLS TONE EX_HOLD TIME FLASH TIME REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DIALING RATIO VM DIALING RATIO WARNING TIME RECALL TIME SLT HOOK_FLASH DISA EXTERNAL FORWARD UNS CONF TIME OPERATOR CODE UNS CONFERENCE CALL ABANDON TIME RING ALT POS CO LN PRESET FWD WAIT-ICLID VM MON TIME

2-12

Press show to customize CALL HANDLING parameters or next to go to

4. RESOURCE

Privacy Release – When set to Y (Yes), the Privacy feature is removed from stations with a lower COS. (see Class of Service / Toll Restriction)

Privacy Release Tone – When set to Y (Yes), all parties on an active CO line call will hear a tone when another party joins in on the conversation.

Note: Disabling this tone may be a violation of State or Federal Law. Please check with your local law enforcement agency before disabling this feature.

Exclusive Hold timer will allow calls to remain on exclusive (private) hold for the duration of this timer. When the timer expires, the call recalls at the originating station.

Note: When the timer expires a second time and the CO line remains on hold the station will receive a second alert tone and the CO line holding condition will change to System Hold so that any station may access the holding line.

Flash timer – This is the value needed to activate Central Office features.

Note: Flash is typically used on CO lines that are equipped with special features from the Telephone Company such as 3-way calling and Call Waiting. Flash may also be used on CO Lines connected to a PBX or to Centrex lines for call transfer on those lines.

Remind Time – A reminder tone will be heard at the originating station each time this timer expires.

Note: Setting this parameter to zero (0) will disable the feature.

Park Remind – is the length of time that a call can remain in a park location before recalling at the attendant.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – Pause Time

PAUSE TIME: 1

back next chg

PBX CODE: 9

back next chg

PBX AUTO PAUS: 1

back next chg

DIALING RATIO

back next chg

TONE TIME: 70

back next chg

INT_DIG TIME: 70

back next chg

2-13

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

Pause Time – Is the length of time that must pass before the next set of digits are dialed and most commonly used when in Speed dial Bins. The feature code (f70) is entered, and will produce a “P” in the dialing string.

PBX code – is the number entered when accessing a PBX line, the next number dialed will be monitored by toll restriction. (see Toll Restriction)

PBX Auot Pause – Automatically inserts a pause of this length after the PBX Code is dialed.

Dialing Ratio – Has two parameters that may be programmed; Tone Time and INT_DGT Time.

Tone Time: this the actual duration of DTMF tone that the system will send for each key pressed while connected to a CO line.

INT_DGT: Time is the minimum actual time between digits that the system will wait before sending the next tone.

Note: The PCS digital Sys 24 / 48 TONE TIME and INT_DGT TIME are set at 70 millisecond and the range is from: 50 to 150 milliseconds.

PRIVACY RLS PRIV RLS TONE EX_HOLD TIME FLASH TIME REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DIALING RATIO VM DIALING RATIO WARNING TIME RECALL TIME SLT HOOK_FLASH DISA EXTERNAL FORWARD UNS CONF TIME OPERATOR CODE UNS CONFERENCE CALL ABANDON TIM RING ALT POS CO LN PRESET FWD WAIT_ICLID VM MON TIME

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – VM Dialing Ratio

2-14

VM DIALING RATIO

back next show

TONE TIME: 120

back next chg

INT_DIG TIME: 120

back next chg

WARNING TIME: 3

back next chg

RECALL TIME

back next chg

SLT HOOK_FLASH

back next show

START: 300

back next chg

END: 800

back next chg

Dialing Ratio – Has two parameters that may be programmed; TONE TIME and INT_DGT TIME.

INT_DGT: the inter-digit time is the minimum actual time between digits that the system will wait before sending the next tone.

Tone Time: the tone time is the actual duration of DTMF tone that the system will send for each key pressed while connected to a CO line.

Note: For proper operation of the PCS Mail™ these should remain at default, 120 milliseconds.

Warning Time – is used in conjunction with the “Warning Tone” parameter set in the “1. Station” menu.

Recall Time – is the length of time that a call will remain on hold before recalling at the station that placed it on hold.

Note: This setting is system wide for Station Recall.

SLT Hook_Flash – is used to set the minimum and maximum thresholds for Single Line telephone (SLT) hook-flash detection for analog ports.

Start – Start is the minimal length of time that a hook flash must be in order to be considered valid. Press chg to toggle through the values: 60 through 1400 milliseconds

END – End is the maximum length of time that a hook flash can be in order to be considered valid. Press chg to toggle through the values: 60 to 1400 milliseconds

Note: The valid SLT HOOK_FLASH range is greater than 300 milliseconds, but less than 800 milliseconds. Therefore, a SLT hook flash can vary between these ranges and still be considered valid.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – DISA

DISA

back next chg

ACCESS CODE

back next show

01. EMPTY back next chg

02. EMPTY back next chg . . .

24. EMPTY Back next chg

CO LINE ATTRIBUT

back next show

SHOW CO LINE:_ _

back show chg

DISA LINE: N

back next chg

DISA DAY COS:0

back next chg

DISA NITE COS:0

back next chg

SERVICE: NEVER

back next chg

TALK TIME: 1

back next chg

2-15

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

Direct Inward System Access (DISA) – Access Code – This feature allows an outside caller

to dial in to the system on CO lines marked as DISA. The caller will hear intercom dial tone, allowing them to enter their private access code. Once the access code is verified the system allows the caller to dial an extension or dial 9 to access an outside CO line and is able to make an outside call. Each system will support up to 24 unique DISA access Codes.

Note: The use of this feature could result in unintentional toll charges. Additionally, it is unwise to mark any CO as toll override “Y” because it could result in further toll charges.

CO Line Attributes – Are a series of parameters that can be defined for each DISA CO Line.

Show CO line – Enter the CO line that will have DISA Access. Valid entries:

System24 – (01 – 09) System48 – (700 – 717)

DISA Line – Change to Y to indicate that this CO line should be a DISA type.

DISA DAY COS – This parameter governs the toll restriction of the entered CO Line, which is applied to the CO line after a caller enters their private DISA access code.

DISA NITE COS – Does the same as the DISA DAY COS when the system is in Night Mode.

Note: Do not mark a DISA CO line as “Toll Restriction override!” (See Toll Restriction)

Service – Represents the time of day the entered CO will be available, day, night (NITE), always or never.

Talk Time – Determines the length of time a caller can remain on an active call, once their DISA Access code is entered. The timer can be extended by entering the code.

PRIVACY RLS PRIV RLS TONE EX_HOLD TIME FLASH TIME REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DIALING RATIO VM DIALING RATIO WARNING TIME RECALL TIME SLT HOOK_FLASH DISA EXTERNAL FORWARD UNS CONF TIME OPERATOR CODE UNS CONFERENCE CALL ABANDON TIM RING ALT POS CO LN PRESET FWD WAIT_ICLID VM MON TIME

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – External Forward

2-16

EXTERNAL FORWARD

back next show

INCOMING: 0

back next chg

OUTGOING: 0

back next chg

SERVICE: NEVER

back next chg

TALK TIME: 1

back next chg

UNS CONF TIME: 1

back next chg

OPERATOR CODE: 0

back next chg

UNS CONFERENCE: Y

back next chg

External forward – requires one inbound and one outbound CO line, which will be joined by system speed bin 99 (See System Speed Bin)

Incoming / Outgoing – Select an inbound and an outbound CO line to be used.

System24 – (01 – 09) System48 – (700 – 717)

Service – Represents the time of day the entered CO will be available, day, night (NITE), always or never.

Talk Time – Determines the length of time a caller can remain on an active call, once their DISA Access code is entered. The timer can be extended by entering the code.

Unsupervised Conference Timer – is the timer that governs the length of an unsupervised conference.

Operator Code – Press “chg” to toggle between 9 and 0. This establishes the digit used to access the operator from within the system.

Unsupervised Conference – Allows or denies any CO line to be part of an unsupervised conference. An unsupervised conference is where 2 or more CO lines are conferenced together without an internal party being present. An unsupervised conference will follow the unsupervised conference timer.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – Call Abandon Time

CALL ABANDON TIM

back next show

ACTIVE CALL: 600

back next chg

HELD CALL: 600

back next chg

RING ALT POS: 30 back next chg

Call Abandon Time – Has two parameters which are active call and held call. The call abandon time represents the minimum interruption in loop current during these modes of operation that must be detected to force a CO line on-hook.

Ring Alternate Position – This value represents the amount of time, in seconds, that will pass before the alternate ringing position begins to ring. Press chg to toggle through the values between 30 and

180.

NOTE: One station may be assigned as the alternate attendant position. CO calls that go unanswered at the attendant will ring at the Alternate Position following expiration of this timer.

2-17

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

Active call – Press “chg” and enter the amount of time, from 50 to 2500 (2.5 seconds) milliseconds, that an open loop must be active to terminate an active call.

Held Call – Press “chg” and enter the amount of time, from 50 to 2500 (2.5 seconds) milliseconds, that an open loop must be active to terminate a call on hold.

PRIVACY RLS PRIV RLS TONE EX_HOLD TIME FLASH TIME REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DIALING RATIO VM DIALING RATIO WARNING TIME RECALL TIME SLT HOOK_FLASH DISA EXTERNAL FORWARD UNS CONF TIME OPERATOR CODE UNS CONFERENCE CALL ABANDON TIM RING ALT POS CO LN PRESET FWD WAIT_ICLID VM MON TIME

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – CO Preset Forward

2-18

CO LN PRESET FWD

back next show

CO P-FWD TIME:16

back next chg

CO LN ATTRIBUTE

back next show

SHOW CO LINE: _

bksp show chg

ACCESS CODE

Back next show

CO1 DEST: EMPTY

back next chg

CO1 VM: EMPTY

back next chg

D E

CO Line Preset Call Forward is similar to the No Answer Forward operation in which a timer, CO P-FWD TIME can be preset for each CO line selected. When a CO line rings the timer is activated. When the timer expires the call is forwarded to a preset destination.

Please refer to the “Special Preset Call Forward” section on the next page.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – Preset Call Forward

Special Preset Call Forward Table

A. Press Change to toggle Preset forward timer from values: 6, 10,

16, 22, 30, 40

B. Press Show to select which CO line is going to be programmed

with preset call forwarding. Valid entries are:

System24 – (01 – 09)

System48 – (700 – 717) C. Enter a valid CO line, for example 01, then press Show D. Enter the destination to be forwarded to; such as another

extension, hunt or Voice Mail group. Valid entries are:

System24

Stations: 10 – 95 Hunt or Voice Mail group 82 – 89

System48

Extensions: 100 – 195 and 199 (system modem) Hunt or Voice Mail group 800 - 809

E. Press chg to enter the VMID. This ID can be used to direct

callers to a specific location in the Voice Mail, for example, for multi-tenant applications.

2-19

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

PRIVACY RLS PRIV RLS TONE EX_HOLD TIME FLASH TIME REMIND TIME PARK REMIND PAUSE TIME PBX CODE PBX AUTO PAUSE DIALING RATIO VM DIALING RATIO WARNING TIME RECALL TIME SLT HOOK_FLASH DISA EXTERNAL FORWARD UNS CONF TIME OPERATOR CODE UNS CONFERENCE CALL ABANDON TIM RING ALT POS CO LN PRESET FWD WAIT_ICLID VM MON TIME

Press Hold to back up one programming menu Press Clear to exit programming

Programming

3. Call Handling – Wait_ICLID

2-20

WAIT – ICLID: 6

back next chg

VM MON TIME: 10

back next chg

WAIT – ICLID - The amount of time that the system will wait for the Caller ID signal from the Telephone Company. Once this timer expires, the system presents the Caller ID and the first audible ring to the programmed extension(s). Valid entries are 3.5 to 7.

Note: Generally, this setting will range from 4 to 6 seconds.

VM Monitor Time – Is used with Answering Machine Emulation. After a call rings at an extension and it is forwarded to voicemail, this timer begins. Once the timer expires, the call can no longer be monitored or retrieved. Valid entries are between 10 and

60.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resource

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next sho

2-21

RING SCHEME LETTER TYPE ATTENDANT ALTERNATE SYSTEM ALARM NITE START NITE END DB PSWD USER PASSWORD USER NAMES PREPROG MESSAGE SYSTEM SPEED NO BGM CO LINE COPY STATION COPY FEATURE BTN COPY SYSTEM TIME AC_CODE TABLE NAME DIRECTORY DATA LINK RMTX_RATE SMDRX_RATE HOUR MODE DIAL TONE DET DIAL WAIT TIME RELAY CTRL KSU REVISION

Press show to customize Resource parameters or next to go to 5. RESTRICTION

RING SCHEME: 0

back next chg

The PCS digital system may be set to three different ringing schemes. In ring Schemes 0 and 2, ringing is differentiated by cadence so that a user is aware of the type of call ringing at his station by the tone cadence. In Scheme 1, ringing of both intercom calls and CO line calls is the same.

Intercom Ringing

CO Line Ringing

Ring Scheme is used to customize the ring cadence of the system. Press chg to toggle through the values 0, 1, and 2.

Note: For proper voicemail operation please set the ring scheme to either 1 or 2. These settings supply the voicemail 1 second of “Ring Signal” which is needed to recognize an incoming call.

SCHEME 0 SCHEME 1 SCHEME 2

1s ON, 3s OFF

300ms ON, 400ms OFF, 300ms ON, 4 second OFF

1s ON, 3s OFF

300ms ON, 400ms OFF, 300ms ON, 4 seconds OFF

1s ON, 3s OFF

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resource – Letter Type

2-22

LETTER TYPE: 0

back next chg

ATTENDANT: 10

back next chg

ALTERNATE: EMPTY

back next chg

SYSTEM ALARM

back next show

ALARM 1 : EMPTY

back next chg

ALARM 2 : EMPTY

back next chg

…

ALARM 8 : EMPTY

back next chg

NITE START: 17:00

back next chg

NITE END: 08:00

back next chg

Letter type - Is used to customize the characters for the Messaging and Name in Display features. This allows the letters to be adjusted to accommodate special characters and language requirements.

Attendant – Defines the attendant and the extension that will ring when someone in the system dials “0”.

Alternate – Defines the extension that will ring when the attendant is unavailable. Valid stations are:

System24 – (10 – 81) System48 – (100 – 195)

System Alarm – There are 8 system alarms that can be set to alert all digital station users on the system. This is generally used to alert all users of a specific event such as “Lunch”. Idle station users will hear one minute of background music (BGM).

Note: only idle stations will hear the alert. Extension set to play BGM may not be able to differentiate between the alarm and BGM.

Alarm 1 – To set a system alarm, Press “chg” and enter the designated time for each of the 8 alarms. The alarm will play daily at the programmed time. Enter the time using a 24hour format, 00:00 to 23:59.

Nite Start – Is used when the system is set to timed (See Attendant Administration). The system will automatically change from day to night (NITE) mode. Press chg and enter time in 24-hour format, 00:00 to 23:59.

Nite end – Is used when the system is set to timed (See Attendant Administration). The system will automatically change from night (NITE) to day mode. Press chg and enter time in 24-hour format, 00:00 to 23:59.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resource – DB Password

DB PSWD: 000000

back next chg

USER PASSWORD

back next show

SHOW STA: _ _

back next chg

STA PSWD: 0000

back next chg

USER NAMES

back next show

SHOW STA: _ _

back next chg

STA 10: EMPTY

back next chg

2-23

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

DB PSWD – Customize the system database password. The password must be 6 digits in length and can be any digit between 000000 and

999999. * and # are not valid digits.

User Password – Allows various stations to have a unique user password as well as establishing the “Attendant Administration” password. Once the Attendant is defined in the Resource (See Resource – Attendant) the Attendant Administration password becomes that station user’s password. By default the Attendant is station 10, and the password is “0000”. Additionally this feature is used to lock the station. Once locked, the station CANNOT make any CO line calls. This includes 911 calls. Stations that have a need to access 911 must never be locked. Enter extension number and Press “show” to view the password. Press “next” to continue or “back” to view another station’s password.

User Name - Allows each telephone to have the user’s, or specialized name, in the display. Each name can have up to seven characters. The “Dial input screen” below will assist in the programming of the names.

Dial input screen

Key 1st

Depression

1 2 3 4 5 6 7 8 9 0

A B C D E F

G H I

J K L

M N O

P R S

T U V W X Y Q Z Next

To enter a number, rather than a letter,

Press “*” before pressing a number key. For lower case letters Press the “*” key after a letter is selected.

Space or when two letter are used back to

back. Lloyd for example, would require the

followin

Special Characters

entry “555#5556669993”

2nd

Depression

3rd

Depression

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2-24

4.Resource – Preprogrammed Messages

PREPROG MESSAGE

back next show

OUTGOING MESSAGE_

back next show

EXECUTIVE NOTIFY_

back next show

OUT FOR LUNCH

back next chg

BE BACK SOON

back next chg

LEFT FOR THE DAY

back next chg

IN A MEETING

back next chg

OUT OF OFFICE

back next chg

ON VACATION

back next chg

There are two types of Preprogrammed Messages; Outgoing and Executive Notify. The Outgoing Message works with Message Waiting and allows a display telephone to display a text message when called. Executive Notify is used to send a text message to a busy display telephone.

CALL OPERATOR

back next chg

CALL HOME

back next chg

CALL SCHOOL

back next chg

VISITORS WAITING

back next chg

URGENT

back next chg

COME SEE ME

back next chg

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resources – System Speed No

SYSTEM SPEED NO

back next show

SPEED NO : _ _

back next chg

BGM : Y

back next chg

Each system has 80 (20-99) System Speed Dial Bins.

Note: Access and use of system speed dial bins are governed by the extensions’ Class of Service (COS) assignment.

COS (0-5) can access all eighty System Speed Dial Bins COS 6 can only access speed bins 20-39 and override the stations toll restriction. COS 7 cannot use System Speed Dial Bins.

Programmable digits are: Specialized digits are:

Press chg to toggle Y (Yes) or N (No) to enable background music.

2-25

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

Digits (0-9) [*], [#] Pause [f7 0]

Flash [f3] Chain together up to 16 System Speed Bins [f1 + NN]

Note: This is a system wide setting.

RING SCHEME LETTER TYPE ATTENDANT ALTERNATE SYSTEM ALARM NITE START NITE END DB PSWD USER PASSWORD USER NAME PREPROG MESSAGE SYSTEM SPEED NO BGM CO LINE COPY STATION COPY FEATURE BTN COPY SYSTEM TIME AC_CODE TABLE NAME DIRECTORY DATA LINK RMTX_RATE SMDRX_RATE HOUR MODE DIAL TONE DET DIAL WAIT TIME RELAY CTRL KSU REVISION

CO LINE COPY

back next show

STATION COPY

back next show

FEATURE BTN COPY

back next show

CO line, station and feature button copy all work the same way. The first entry “Copy From” is the template to be copied. The “Copy To” is the CO line, station or feature button format that will emulate the template.

COPY FROM:

back save chg

COPY FROM:

back save chg

COPY FROM:

back save chg

COPY TO:

back save chg

COPY TO:

back save chg

COPY TO:

back save chg

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resource – System Time

2-26

SYSTEM TIME_

back next show

YEAR : 00

back next chg

MONTH: JAN

back next chg

DAY: 00

back next chg

WEEKDAY: MON

back next chg

HOUR: 00

back next chg

MINUTE: 00

back next chg

AC_CODE TABLE

back next show

LENGTH: 4

back next chg

001. EMPTY back next chg

002. EMPTY back next chg . . .

100. EMPTY Back next chg

System time is displayed on all digital display telephones. Use the following parameters to program the current system time and date. Press chg to change or select the following parameters.

Year – Enter the year in two digit format (05) Month – Select the current month Day – Enter the current day (01 - 31) Weekday – Select the day of the week Hour – Enter the hour in 24 hour format (00:00 –

23:59). Examples:

14:00 = 2:00 pm 18:00 = 6:00pm

21:00 = 9:00 pm. Minute – Enter the current minutes (00 – 59) Account code tables - Are used to store up to 100

unique account codes. When a station user enters an account code, the codes are verified against these entries. If a valid account code is entered, the station will have the ability to override specific toll restrictions assigned by their Class of Service.

Length – To increase security the account code length is adjustable from 4 to 8 digits. If the account code length is increased, after account codes are entered, those numbers will have a “0” added for each numbered increased. For example, if 1234 is a valid 4 digit account code and the account code length is changed to 8 digits the code 1234 changes to 12340000. Conversely, if 12345678 is a valid 8 digit account code and the account code length is changed to 4 digits, the code 12345678 changes to

1234.

“Table” 001 ~ 100 - Enter one unique account code in each “Table”. Valid entries can be from 0000 – 99999999 depending on the “Length” value.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resource – Name Directory

NAME DIRECTORY

back next show

SHOW ENTRY:

back show chg

NAME

back next show

EMPTY

back show chg

DESTINATION

back next show

TYPE : ICM

back next chg DEST: _ _

back next chg

2-27

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION back next show

Name Directory Associates names with Stations or a System Speed Dial Bins.

Show entry – Enter the Table/bin number of the entry to be modified. Valid entries are 001 -968

Name – Use the “Dial input screen” (See page 2-21) to enter the name that will be associated with the IMC/Speed dial bin. (“Home”, for example would require the following entry: 44 666 # 6 33)

Note: Use the “ ” key to insert a space or to go to the next character when the same letters, on a button, will be used back to back.

Destination – Is where the name, that was just entered, is associated with the ICM or speed dial bin.

Type – Associate the previously entered name with either an Intercom Extension (ICM) or a Speed Dial Bin (SPD).

DEST – Enter the Station (ICM) or the Speed Dial Bin (SPD) Number that will be associated with the previously entered name.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

4. Resource – Data Link

2-28

DATA LINK: MANUAL

back next chg

RMT X_RATE: 9600

back next chg

SMDRX_RATE: 9600

back next chg

HOUR MODE: 24

back next chg

DIAL TONE DET: N

back next chg

DIAL WAIT TIME: 0

back next chg

RELAY CTRL:EMPTY

back next chg

Data link - *** Future Feature **** RMT X_Rate – Adjusts the baud rate for the remote

programming/ICLID port. It can be adjusted from 110 to 19200 kbps. PCSDigital recommends 9600 bps for the System24 and 2400 bps for the sytem48.

SMDRX_Rate – Adjusts the baud rate for the SMDR port. It can be adjusted from 110 to 19200 kbps.

Hour mode – Determines how the time will be displayed on the digital display telephones. Press chg to toggle between 12 or 24 hour format.

Dial tone det: - This parameter is used with older Central Office equipment. It will cause a delay before out dialing is permitted when accessing a CO line.

Note: It is recommended that this feature only be used in cases where dialing problems persist.

Dial Wait Time – Is used with older central office equipment, delaying the DTMF digits from being dialed directly to their equipment.

Note: This timer will override the dial tone detector. Do not change this value unless instructed by tech support!

Relay control – Enter the extension that will activate the loud bell relay when it goes off hook.

Note: This feature uses the Loud Bell contact.

KSU REVISION – Press show to see the KSU software version number. Looks like this. KSU: K12UV3.F03

KSU REVISION

back next chg

Press Hold to back up one programming menu Press Clear to exit programming

Programming

Toll Restriction

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION

back next show

CO LN CALL DISCR

back next show

2-29

Toll Restriction Description: There are 100 “digit interval locations” or bins that are used to define the system’s toll Restriction. Toll Restriction is based on the “Allow Only principal”, and each table is comprised of four data fields:

Digits From Digits To DCOS = DAY COS ALLOWED NCOS = NITE COS ALLOWED

DGT INTERVAL:### bksp show chg

FROM: 0 back next chg

TO: 9 back next chg

DAY ALLOWED: back next chg

NITE ALLOWED: back next chg

COS 0: Y back next chg

COS 1: N back next chg

COS 2: N back next chg

COS 3: N back next chg

COS 4: N back next chg

…

COS 7: Y back next chg

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2-30

Toll Restriction – Theory

The “From” and “To” data fields, which appear as right arrows ( range of allowed telephone numbers up to 10 digits each in length. This flexibility allows the

programmer to enter only the digits significant to the dialing restriction desired. In class of service example below, each COS is read vertically. In this example, stations with COS 0

can dial all digits, except “*” and “#” during the day, and only local calls and 911 at night. COS 1 can only dial 1800, 1888, 1877, and 911 during the day, and only 911 at night. To allow COS 1

to dail only 911 at night, 911 was entered for both the “From” and “To”; no other numbers will be allowed.

Example of a basic toll restriction:

Digit Interval

001 0 9 Y 002 1800 1800 Y 003 1888 1888 Y 004 1877 1877 Y 005 2 9 Y Y 006 911 911 Y Y Y Y Y Y Y Y

...100

Note: When designing and using toll restriction the following System Speed Dial Bins are only available to the listed Classes of service COS (0-5) can access all eighty System Speed Dial Bins COS 6 can only access System Speed Dial Bins 20-39 – and these will override the station’s toll restriction. COS 7 cannot use System Speed Dial Bins.

Note: The default Class of Service (0) allows station users to dial, as the first digit, any number from to . Therefore neither [ ] nor [ ]can be dialed as the first digit, which will restrict access to some Telephone Company features, such as Caller ID Block Clear, .

Digits From

Digits To

Day COS 0

Day COS 1

Day COS 2

), allow the programmer to enter a

…Day COS 7

Night COS 0

Night COS 1

Night COS 2

…Night COS 7

Digit Interval 001 – Default Entry:

Digit Interval

001 0 9 Y Y

Digits From

Digits To

Day COS 0

Night COS 0

To allow [ ] and [ ] as the first digits dialed, you must change “Digit interval” table 001, which currently has “From 0” - “To 9”, to “From 0” – “To #”.

Digit Interval

001 0 # Y Y

Digits From

Digits To

Day COS 0

Night COS 0

Programming

2-31

System Application (PCS mail ™ Programming)

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICAT.

back next sho

STA HUNT GROUP VOICE MAIL

The System Application parameter deals with two types of station groups, Hunt and Voice mail. Both contain a group of stations that are assigned to ring, in the order that they are entered, when a pilot or group number is dialed. There are 8 different groups, each can have up to 24 members.

Below are the groups and their pilot numbers:

Group 1 = Pilot number 82 800 Group 2 = Pilot number 83 801 Group 3 = Pilot number 84 802 Group 4 = Pilot number 85 803 Group 5 = Pilot number 86 804 Group 6 = Pilot number 87 805 Group 7 = Pilot number 88 806 Group 8 = Pilot number 89 807

Hunt Group – When the pilot number is dialed, the first station is checked, if it is busy, the call will “Hunt” on until it finds an idle station. When an idle station if found, the call begins to ring. An optional “All Ring Hunt Group” is available; when the pilot number is dialed, all idle stations in the group ring simultaneously.

Voice mail – A voice mail hunt group is used when integrating the telephone system with a voice mail system. This type of group works like a regular Hunt group with one exception; when the pilot number is dialed, before ringing the voice mail stations, special tables (See 6. System Application – Voice mail) are referenced. These tables contain the “In-Band” signaling that is required to integrate the two systems. Only one hunt group per system can be a “Voice mail” hunt group.

PCS digital

System 24

PCS digital

System 48

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2-32

6. System Applications - Station Hunt Group

1. STATION

2. CO LINE

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION

back next show

Sta Hunt group Voicemail

STA HUNT GROUP

back next show

HUNT GROUP: _ _

bksp next chg

GROUP TYPE: HUNT

back next chg

GROUP MEMBER

back next show

MEMBER 01: _ _ back next chg

MEMBER 02: _ _ back next chg

. . .

MEMBER 24: _ _ back next chg

RING ASSIGNMENT

back next chg

Hunt group - Enter the number (1 – 8) representing the value of the hunt group, listed below, to be viewed or changed.

System24 – (82-89) System48 – (800-807)

Group type – Choose the hunt group type, HUNT, ALL RING OR VOICE MAIL type.

Note: Next step we will select which station will be members of this group.

Group Member – Press show to add members into a hunt group. Each group can have up to 24 members.

Member 01: enter the member’s extension number.

System24 – Digital (10 – 25) Analog (58 – 73) System48 – Digital (100 – 147) Analog (148 – 195)

Note: Press next to input up to 24 members.

Ring Assignment - This parameter establishes ringing for each CO line at the entered hunt group. Ringing can be set for Day, Night (NITE), Both or None. This parameter must be set for every CO line physically on the system. For example, a 3 x 8 system has 3 CO lines, 6 x 16 system has 6 CO lines.

Note: When all questions are answered, you will return to “Hunt Group: __” Press Hold to return to “Sta Hunt Group” and next to program “Voice Mail”

CO LINE 1: NONE back next chg

CO LINE 2: NONE back next chg

. . .

CO LINE 18: NONE back next chg

Press Hold to back up one programming menu Press Clear to exit programming

Programming

6. System Application – Voice Mail

2-33

VOICE MAIL

back next show

ICM PREFIX: EMPTY:

back next chg

XFR PREFIX: EMPTY

back next chg

RECORD DGT: EMPTY

back next chg

ICM SUFFIX: EMPTY

back next chg

DIS DGT: EMPTY

back next chg

1. STATION

2. CO

3. CALL HANDLING

4. RESOURCE

5. RESTRICTION

6. SYS APPLICATION

back next show

Press show to display the Voice Mail Group integration fields.

Values:

ICM Prefix = Intercom Prefix digits XFR Prefix = Transfer CO Line Prefix digits Record DGT = One touch record digits ICM Suffix = Intercom suffix digits DIS DGT = Disconnect digits.

ICM Prefix – This is the digit that will precede the voice mailbox number when the voice mail button (f64)is pressed at an extension. For the PCS Mail - Press chg and enter “#” then press save.

XFR Prefix – This is the digit that will precede the voice mailbox number when a call is transferred a voice mail extension. For the PCS Mail – This parameter should remain empty.

RECORD DGT – This is the digit required by the voice mail to begin recording. For the PCS Mail – This parameter should remain empty.

ICM SUFFIX – This is the digit that follows the voice mailbox number when the voice mailbox button (f64) is pressed at an extension. For the PCS Mail – This parameter should remain empty.

XFR Suffix – This is the digit that follows the voice mailbox number when a call is transferred to a voice mailbox extension. For the PCS Mail – This parameter should remain empty.

DIS DGT – This is the digits required by the voice mail to ensure a positive disconnect signal from the KSU. For the PCS Mail – To ensure quick disconnects enter “* * * *” then press “save”.

Note: Refer to Appendix A for a quick step by step PCS mail installation guide

Note: When all parameters are reviewed, you will return to “Hunt Group: __” Press Hold to return to “Sta Hunt Group” and next to program “Voice Mail”

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2-34

Appendix A (Programming PCS digital ™ System 24 / 48 with PCS mail™)

In Band Integration Procedure

Article I. Step 1

At any PCS Digital Key Telephone station: [FEAT] + [#] + [ * ] The display reads DB PSWD: Enter password [000000] (default password) Press the [SHOW] soft-key Press the [NEXT] soft-key The display reads 1. STATION Press the [SHOW] soft-key The display reads SHOW STA: Enter [16] Press the [SHOW] soft-key Press the [NEXT] soft-key until the display reads VM PORT: N Press the [CHG] soft-key The display reads VM PORT: Y Press the [HOLD] key The display reads SHOW STA: Enter [64] Press the [SHOW] soft-key Press the [NEXT] soft-key until the display reads VM PORT: N Press the [CHG] soft-key The display reads VM PORT: Y

NOTE: In this example only two voice mail ports are being used. Repeat these steps if you are adding more than two voicemail ports.

Note: When setting the ringing assignment In Step 2, “BOTH” is used for Auto Attendant applications where the voicemail will answer all of the inbound calls. “NITE” (night), which is the most commonly used, is used to have a live attendant answer during the day, and the voicemail answer only at night. “DAY” is used to have a live attendant answer at night, and the voicemail answer only during the day. “NONE” is used if the voicemail is only being used for recording and sending message. None of the CO lines will ring directly to the voicemail.

Press Hold to back up one programming menu Press Clear to exit programming

Programming

2-35

Step 2

Press the [HOLD] key twice The display reads 1. STATION Press the [NEXT] soft-key until the display reads 6. SYS APPLICAT. Press the [SHOW] soft-key The display reads STA HUNT GROUP Press the [SHOW] soft-key The display reads HUNT GROUP: Enter [8] Press the [SHOW] soft-key The display reads GROUP TYPE: HUNT Press the [CHG] soft-key The display reads GROUP TYPE: VM Press the [NEXT] soft-key The display reads GROUP MEMBER Press the [SHOW] soft-key The display reads MEMBER 01: EMPTY Press the [CHG] soft-key Enter [16] Press the [SAVE] soft-key Press the [NEXT] soft-key The display reads MEMBER 02: EMPTY Press the [CHG] soft-key Enter [64] Press the [SAVE] soft-key Press the [HOLD] key The display reads GROUP MEMBER Press the [NEXT] soft-key The display reads RING ASSIGNMENT Press the [SHOW] soft-key The display reads CO LINE 1: NONE

Press the [CHG] soft-key until the display reads CO LINE 1: BOTH

Press the [NEXT] soft-key The display reads CO LINE 2: NONE Press the [CHG] soft-key until the display reads CO LINE 2: BOTH

NOTE: In this example only two CO Lines are being used. For your Installation you will need these steps for every CO line installed on the PCS Digital KSU.

Programming

2-36

Step 3

Press the [HOLD] key until the display reads 6: SYS APPLICAT. Press the [NEXT] soft-key The display reads 1. STATION Press the [SHOW] soft-key The display reads SHOW STA: Enter [10] Press the [SHOW] soft-key Press the [NEXT] soft-key until the display reads RING ASSIGNMENT Press the [SHOW] soft-key The display reads CO LINE 1: BOTH Press the [CHG] soft-key until the display reads CO LINE 1: NONE Press the [NEXT] soft-key The display reads CO LINE 2: BOTH Press the [CHG] soft-key until the display reads CO LINE 2: NONE

Note: The ringing assignment In Step 3 should be the opposite of the ringing assignment from Step 2. “NONE” is used for Auto Attendant applications where the voicemail will answer all of the inbound calls. “DAY” which is the most commonly used, is used to have a live attendant answer during the day, and the voicemail answer only at night. “NITE” (night) is used to have a live attendant answer at night, and the voicemail answer only during the day. “BOTH” is used if the voicemail is only being used for recording and sending message. None of the CO lines will ring directly to the voicemail.

Step 4

Press the [HOLD] soft-key until the display reads 1. STATION Press the [BACK] soft-key The display reads 6: SYS APPLICAT. Press the [SHOW] soft-key The display reads STA HUNT GROUP Press the [NEXT] soft-key The display reads VOICE MAIL Press the [SHOW] soft-key The display reads ICM PREFIX: EMPTY Press the [CHG] soft-key Enter [#] Press the [SAVE] soft-key Press the [NEXT] soft-key until the display reads RECORD DGT: EMPTY Press the [CHG] soft-key Enter [#] Press the [SAVE] soft-key Press the [NEXT] soft-key until the display reads DIS DGT: EMPTY Press the [CHG] soft-key Enter [****] Press the [SAVE] soft-key Press the [CLEAR] key to exit programming

Programming

Alphabetical List of Feature Codes

Alphabetical Feature Code List Account Code Alarm - Reminder Delete Alarm - Reminder Answering machine emulation Attendant Administration Authority Code Auto Line Select Auto Line Select Delete Call Back (Non-display only) Call Back Delete (non-display only) Call Forward Call Forward Message in Display Call Park Answer Call Wait Allow/Deny Caller ID Table Display CO Line Queuing (Non-Display only) Conference Direct Pickup Directory Dial Distinctive Ringing (Ring Type) DND DSS Button Programming Executive Display Message Extension Status Feature Button Programming

2-37

f71 f*92 f92 f64 f#0 f55 f95 f*95 f91 f*91 f2 f#6 f73 f68 f#9 f93 f60 f53 f79 f#7 f4 f#5 f90 f#8 f#3

Flash Forced Tone Ringing Group Call Pickup Headset Mode Hold - Automatic H-T-P mode Key Set LNR Meet Me Page Message Waiting MOH Monitor Mute Night Service Paging - All, External, both, group Pause (Speed Dial Bins ) Saved Number Redial Speed Dial Speed Number Program Station Lock Unsupervised Conference User Saved Number Redial VM Access Code Voice Recorder Voice Select

f3 * f54 f9# f94 f98 f58 f8 f59 f96 f52 f7* f76 f#2 f50 f70 f51 f1 f#1 f97 f77 f5* f64 f72 f9*

Programming

Feature Code list by Feature Code

Alphabetical Feature Code List

* f#0 f#1 f#2 f#3 f#5 f#6 f#7 f#8 f#9 f*91 f*92 f*95 f1 f2 f3 f4 f5* f50 f51 f52 f53 f54 f55 f58

Forced Tone Ringing Attendant Administration Speed Number Program Night Service Feature Button Programming DSS Button Programming Call Forward Message in Display Distinctive Ringing (Ring Type) Extension Status Caller ID Table Display Call Back Delete (non-display only) Alarm - Reminder Delete Auto Line Select Delete Speed Dial Call Forward Flash DND User Saved Number Redial Paging - All, External, both, group Saved Number Redial MOH Direct Pickup Group Call Pickup Authority Code Key Set

2-38

f59 f60 f64 f64 f68 f7* f70 f71 f72 f73 f76 f77 f79 f8 f9# f9* f90 f91 f92 f93 f94 f95 f96 f97 f98

Meet Me Page Conference Answering machine emulation VM Access Code Call Wait Allow/Deny Monitor Pause (Speed Dial Bins ) Account Code Voice Recorder Call Park Answer Mute Unsupervised Conference Directory Dial LNR Headset Mode Voice Select Executive Display Message Call Back (Non-display only) Alarm - Reminder CO Line Queuing (Non-Display only) Hold - Automatic Auto Line Select Message Waiting Station Lock H-T-P mode

PCS digital

System 24

and

System 48

3-1Features and Operation

System Features and Operation

3-2

Features and Operation

General Conventions

The following conventions are used in this manual: ◊ Digital Display Telephones have 3 soft buttons: Left, Center, and

Right.

◊ When a soft button is to be pressed, the display menu item

corresponding to the soft button will be placed in square brackets as follows: [next]

◊ Fixed Function Buttons and Dial Pad Buttons that are required will

look as follows: f2

◊ Valid programming will be confirmed with a single beep from the

speaker.

◊ Invalid programming can be identified with by a double beep from

the speaker.

◊ Database programming (f#*) can only be programmed with a

Digital Display Telephone.

◊ The default Database Password is six zero’s (000000). To

access Database Programming, press f#*000000 and then press [show].

◊ Only one Digital Display Telephone may be in Database Programming

at a time.

◊ Any feature or resource code may be stored as a flex button. See

Flex Button Review and Programming for programming instructions.

◊ Press c to cancel the current operation.

3-3Features and Operation

Soft Button Prompts

These menu items may be different for each feature of the phone. In general, the following buttons are used for many features:

back Returns you to the previous menu selection. bksp Use this to delete the previous character entered, and move back

(like the backspace of a computer)

chg When you are able to enter digits or letters, this will erase the

whole string entered.

next Advance to the next menu selection. save Saves the current settings show Displays the settings of the feature displayed.

3-4

Features and Operation

3-5Features and Operation

Quick Reference Chart

Feature Digital Display

Account Code

-Forced

-Unforced

Alarm

-Station Activate

Deactivate

Answering Machine Emulation

Attendant Administration

Authority Code Traveling COS

1. Access CO Line

2. Dial Account Code

3. Dial Tel Number

1. Access CO Line

2. Press f71

3. Dial Tel Number

1. Press f92

2. Press [chg]

3. Dial alarm time (4 digits)

4. Press [save]

- Press [ack] at alarm time

- Press f*92 any time

1. When a call goes to VM, press f64

2. Press [yes] to listen

3. To answer, press [answer], to stop listening, press [exit]

1. Press f#0

2. Dial the Attendant password

3. Press [save]

1. Press f55 from the station you wish to dial from

2. Dial your station number

3. Dial your password

Digital Non-Display

1. Access CO Line

2. Dial Account Code

3. Dial Tel Number

1. Access CO Line

2. Press f71

3. Dial Tel Number

1. Press f92

2. Dial the alarm time (4 digits)

- Press f*92

1. When a call goes to VM, press f64

2. Press 1 to listen

3. To answer, press 1, to stop listening, press 3

1. Press f55 from the station you wish to dial from

2. Dial your station number

3. Dial your password

Analog (SL T)

1. Press #92

2. Dial alarm time (4 digits)

- Dial #*92

1. Dial #55 from the station you wish to dial from

2. Dial your station number

3. Dial your password

Auto Line Select

-Activate

-Deactivate

Automatic Redial

Background Music

1. Press f95

2. Select:

- [icm] Intercom

- [outg ln] Any Line

- [co ln] Specific Line

- Press f*95

1. Access CO Line

2. Dial Tel Number

3. Hang Up

4. Press f78

- Press f52 to toggle

1. Press f95

2. Select:

- 0 Intercom

- 1 Any CO Line

- 21 CO Line 1

- 29 CO Line 9

- 20 CO Line 10

- 2* CO Line 11

- 2# CO Line 12

- Press f*95

1. Access CO Line

2. Dial Tel Number

3. Hang up

4. Press f78

- Press f52

3-6

Quick Reference Chart

Feature Digital Display Digital Non-Display Analog (SL T)

Call Back

-Activate

1. Call a station

2. Press [cbck]

3. When station is available, pick up the handset

1. Call a station

2. Press f91

3. When station is available, pick up the handset

Features and Operation

1. Call a busy station

2. Dial #91

3. A confirmation tone is heard.

-Deactivate

Call Forward

-Display

-Activate

-Deactivate

Caller ID Review

- Press [del]

- Press f#6 to toggle

1. Press f2

2. Select:

-[idle] Idle

-[busy] Busy

-[direct] Direct

-[follow] Follow Me

-[na] No Answer

-[busy/na] Busy or No Answer

3. Dial the station to transfer to/from

4. Press [save]

5. For No Answer (na & busy/na), you will need to select a time. Press [chg] to change.

- Press f2

1. Press f#9

2. Press > and < to scroll

3. Press [more] for more opts

- Press f*91

1. Press f2

2. Select:

- 0 Idle

- 1 Busy

- 2 Direct

- 3 Follow Me

- 4 No Answer

- 5 Busy or No Answer

3. Dial the station to transfer to/from

4. For No Answer, you will need to select a time: 0 = 10 sec, 4 = 50 sec

- Press f2

- Press #*91

1. Dial #2

2. Select:

-0 Idle

-1 Busy

-2 Direct

-3 Follow Me

-4 No Answer

-5 Busy/No Answer

3. Dial station to transfer to/from

4. For No Answer, you will need to select a time: 0=10 sec, 4=50 sec

- Dial #2

Call Park

-Parking

-Retrieving

Call Pickup

-Direct Station

-Group

Call Waiting

1. While on a CO Line call, press f73

2. Dial station to Park at

3. Hang up

1. Press f73

2. Dial station where Parked

1. Press f53

2. Dial the station to Pick Up

- Press f54

- Press f68 to toggle

1. While on a CO Line call, press f73

2. Dial station to Park at

3. Hang up

1. Press f73

2. Dial station where Parked

1. Press f53

2. Dial the station to Pick Up

- Press f54

- Press f68 to toggle

1. Dial #73

2. Dial station where Parked

1. Dial #53

2. Dial station to Pick Up

- Dial #54

3-7Features and Operation

Quick Reference Chart

Feature

CO Line Access

- Line Group Access

Conference

- Supervised

- Unsupervised

- To Leave

- To Rejoin

Digital Display Digital Non-Display Analog (SL T)

1. Press f#3

2. Press the programmable button and press [chg]

3. Press [CO Ln]

4. Dial [0] + [Line Group]

1. Access CO Line and dial Tel Number (#1)

2. Press h

3. Access another CO Line and dial Tel Number (#2)

4. Press f60

1. Access CO Line and dial Tel Number (#1)

2. Press h

3. Access another CO Line and dial Tel Number (#2)

4. Press f60

- Press f77

- Press f60

1. Press f#3

2. Press the programmable button and press [chg]

3. Press [CO Ln]

4. Dial [0] + [Line Group]

1. Access CO Line and dial Tel Number (#1)

2. Press h

3. Access another CO Line and dial Tel Number (#2)

4. Press f60

1. Access CO Line and dial Tel Number (#1)

2. Press h

3. Access another CO Line and idle Tel Number (#2)

4. Press f60

- Press f77

- Press f60

- Dial 9

- Dial *4 + Group Number (1 thru 4)

- Dial *3 + Specific CO Line (1-9, 0, *, #)

Directory Dial

Distinctive Ring

- Station

Do Not Disturb DND Override

Flash

1. Press f79

2. Use the keypad to enter the first letter of the name in the directory, or use > and < buttons to scroll

3. Press any soft button to dial

1. Press f#7

2. Press [chg] until the desired tone is reached

- Press f4 to toggle

1. Dial the station

2. Press [override]

- While on a CO Line call,

press f3

1. Press f#7

2. Dial a ring type (1 thru 5)

3. Repeat from Step 1 to change again

- Press f4 to toggle

- While on a CO Line call,

press f3

- Dial #4 to toggle

1. Press Hook Flash

2. Dial #3

3-8

Features and Operation

Quick Reference Chart

Feature Digital Display Digital Non-Display Analog (SLT)

Flex Button

-Review

-Programming

1. Press f#3

2. Press a flex button to view its current programming

1. Press f#3

2. Press the flex button to change

3. Press [chg]

4. Follow on-screen prompts: [co ln] = CO Line [sta] = Station [feat] = Feature button Press the f button as the first button when programming

1. Press f#3

2. Press the flex button to change

3. Do one of the following: a. Press 0 + CO Line for

CO Line Programming

b. Press 00 + Line

Group for Line Group Programming

c. Press 1 + Station for

Station Programming

d. Press 2 + f +

Feature Code for Feature Programming

Forced Tone Ring

Headset Mode

Hold

-System

-Exclusive

-Automatic

Hot Line

-Auto Internal All-Call Page

-Auto External Page

-Auto All-Call Page

-Specific Group Page

-Auto Dial Speed Dial Bin

-Hot CO Line (Specific Line)

-Hot CO Line (Group) * System 48 users see page 3-47 for proper operation

1. While on an intercom call in Voice Announce or HandsFree mode, press *

2. Press * to return to VA/HF

- Press f9# to toggle

- Press h

- Press h again to retrieve call, or press CO Line button

- Press fh

- Press h to retrieve call, or press CO Line button

- Press f94 to toggle

1. While on an intercom call in Voice Announce or HandsFree mode, press *

2. Press * to return to VA/HF

- Press f9# to toggle

- Press h

- Press h again to retrieve call, or press CO Line button

- Press fh

- Press h to retrieve call or press CO Line button

- Press f94 to toggle

1. Press * to toggle

1. Press Hook Flash

2. After 5 seconds, caller is on hold. Hang up.

- Press *6 to retrieve held call

1. Dial ##4

2. Dial delay (0-9)

3. Dial destination:

#500 #501 #502 #503 + Group *1 + Speed Dial Bin *3 + CO Line *4 + CO Line Group

Last Number Redial Message Waiting

- Press f8 to redial

1. Press f96

2. Dial station to leave message at

- Dial #8 to redial

1. Dial #96

2. Dial station to leave message at

Quick Reference Chart

Feature Digital Display Digital Non-Display Analog (SL T)

Night Service

- Press f#2 to toggle

3-9Features and Operation

One Button Record

Paging

-Placing a Page

-Meet Me

Pause Pulse-to-Tone Switch over

1. While on CO Line or Station call, press

f72

2. Press f72 to stop recording and save the message

1. Press f50

2. Select:

-[all] All stations

-[extern] External

Paging Equipment

-[both] All Stations and

External Paging Equipment

3. Speak into the handset or speakerphone

- Press f59 to answer a page

- Press f70

- When in Pulse (Rotary) dial mode, press * to change to Tone mode.

1. While on a CO Line or Station call, press

f72

2. Press f72 to stop recording and save the message

1. Press f50

2. Select:

-0 All stations

1 External Paging

Equipment

-2 All Stations and

External Paging Equipment

3. Speak into the handset or speakerphone

- Press f59 to answer a page

- Press f70

- When in Pulse (Rotary) dial mode, press * to change to Tone mode.

Save Dialed Number

-Save

-Dial

Station Camp On

Station Feature Status Check

Station Lock

-Change Password

-Lock

-Unlock

- After making a CO Call, press f51

1. Access CO Line

2. Press f51

1. Dial a busy Station

2. Press [next]

3. Press [camp]

4. When Station becomes available, your Station will ring

1. Press f#8

2. Press [next] to scroll

1. Press f97

2. Do one of the following:

- Press [pswd] and dial

your new 4-digit password

- Press [yes]

- Press [no]

- After making a CO Call, press f51

1. Access CO Line

2. Press f51

1. Dial busy station

2. Press 2

3 When Station becomes

available, your Station will ring

1. Press f97

2. Do one of the following:

- dial your new 4-digit

password

- Press #

- Press *

1. Dial busy station

2. Dial 2

3. When station is available, your station will ring

1. Dial #97

2. Do one of following:

- Dial new 4-digit

password

- Dial #

- Dial *

3-10

Features and Operation

Quick Reference Chart

Feature Digital Display Digital Non-Display Analog (SL T)

Station Speed Dial

-Save

1. Press f#1

2. Dial Speed Dial Bin (00-19)

3. Press [chg]

4. Dial Tel Number

5. Press [save]

1. Press f#1

2. Dial Speed Dial Bin (00-19)

3. Dial Tel Number

4. Press h

1. Dial #1

2. Dial Speed Dial Bin

3. Dial Tel Number

4. Press Hook Flash

-Dial

System Speed Bins

- Enter a new number

- Dialing using a speed bin

Transfer

Trunk Queuing

1. Press f1

2. Dial Speed Dial Bin (00-19)

1. Press f#0

2. Enter Attendant Password

3. Press [show]

4. Press [spd]

5. Press [show]

6. Enter speed bin (20 - 99)

7. Press [show]

8. Enter the telephone number

9. Press [save]

1. Press f1

2. Dial Speed Dial Bin (20 - 99)

1. While on a CO Line Call, press h

2. Dial station to Transfer to

3. Press t

1. Press a busy CO Button

2. Press [camp]

3. When CO Line becomes available, your Station will ring

1. Press f1

2. Dial Speed Dial Bin (00-19)

1. Press f1

2. Dial Speed Dial Bin (20 - 99)

1. While on a CO Line Call, press h

2. Dial station to transfer to

3. Press t

1. Access a busy CO Line

2. Press f93

3. When CO Line becomes available, your Station will ring

1. Dial *1

2. Dial Speed Dial Bin

1. Dial *1

2. Dial Speed Dial Bin

1. While on a CO Line press Hook Flash.

2. Dial station to transfer to

3. Hang up

1. Access busy CO Ln

2. Dial #93

3. When CO Line is available, your station will ring

User Saved Number Redial

-Save

-Retrieve

Voice Mail Voice-over-Busy

1. While on a CO Line call, press f5*

2. Dial the number you wish to save

3. Press [save]

- Press f5*

- Press f64

1. Call the busy station

2. Press [next]

3. Press [voice] and speak

1. While on a CO Line call, press f5*

2. Dial the number you wish to save

3. Press h

- Press f5*

- Press f64

1. Call the busy station

2. Press f56 and speak

Account Code

Forced and Verified

Description

When account codes are forced enabled, users must dial a valid account code in order to make an outgoing call.

Setup

1. Access Database Programming (f#* + Password).

2. Go to 4.RESOURCE and press [show].

3. Go to AC_CODE TABLE and press [show].

4. Set the length of the code (4 to 8 digits) using [chg].

5. Press [next].

6. To enter the first code, press [chg] and enter the code.

7. Press [save].

8. Press [next] to move to the next code.

3-11Features and Operation

Account Code

Activation

1. Access Database Programming (f#* + Password).

2. Go to 1.STATION and press [show].

3. Enter the station number and press [show].

4. Go to ACC CODE FORCED.

5. Press [chg] to toggle Forced and Verified Account Code.

Operation

ALL TELEPHONES

1. Access an outside line: a. Press a CO Line button b. If your phone is set up to automatically give you an outside line

(see Auto Line Select), simply pick up the handset or press the s button.

2. When you hear a tone, dial a valid account code.

Note: if an invalid code is dialed, hang up and start again from step 1.

3. Upon entering a valid code, you will hear a confirmation tone, and receive dial tone. You may now dial the telephone number you wish to call.

Unforced and Unverified

Description

Account codes are set up by your system administrator . When account codes are not forced, you may enter a feature code and an account code. This feature is useful if you are using Station Message Detail Recording (SMDR) to track call times. See your system administrator for more details on SMDR and Account Codes

3-12

Account Code - Unforced

Setup

1. Access Database Programming (f#* + Password).

2. Go to 4.RESOURCE and press [show].

3. Go to AC_CODE TABLE and press [show].

4. Set the length of the code (4 to 8 digits) using [chg].

5. Press [next].

6. To enter the first code, press [chg] and enter the code.

7. Press [save].

8. Press [next] to move to the next code, or [back] to return to the previously viewed code.

Operation

ALL TELEPHONES

1. Access an outside line: a. Press a CO Line button. b. If your phone is set up to automatically give you an outside line

2. Press f71.

3. Dial a valid account code.

Note: if an invalid code is dialed, hang up and start again from step 1.

4. a. From a Display telephone, press the [save] soft button. b. From a Non-Display telephone, press *.

Features and Operation

(see Auto Line Select), simply pick up the handset or press the s button.

Alarm - Station

Description

Each digital telephone may be programmed to ring at a set time, similar to an alarm clock. Once the alarm time is reached, and the alarm is canceled, the Alarm feature is deactivated.

Operation

DISPLAY TELEPHONES

1. Press f92. Your display will show the last set alarm time.

Note: skip to step 4 to keep the previously set time, as shown on the display.

2. Press [chg] to change the alarm time.

3. Dial the time you wish the alarm to sound. The time must be entered as four (4) digits, and in 24 hour format: 0900 = 9:00AM, 1700 = 5:00PM.

note: you may use the [ and [

chg

] to erase the entire alarm time.

4. Press [save] to accept.

5. When the alarm time is reached, press [ack] to stop and deactivate the alarm.

bksp

] soft button as a backspace to correct errors,

NON-DISPLAY TELEPHONES

1. Press f92.

2. Dial the time you wish the alarm to sound. The time must be entered as four (4) digits, and in 24 hour format: 0900 = 9:00AM, 1700 = 5:00PM. The time is automatically saved after a valid 4 digits are entered.

3. When the alarm time is reached, your telephone will ring. Press f*92 to stop and deactivate the alarm.

ANALOG TELEPHONES (SLT)

1. Press #92 from Intercom Dial Tone.

2. Dial the time you wish the alarm to sound. The time must be entered as four (4) digits, and in 24-hour format: 0900 = 9:00AM, 1700 = 5:00PM.

Cancellation

ALL DIGITAL TELEPHONES ◊ Press f*92 to deactivate the alarm at any time.

3-13Features and Operation

Alarm - System

ANALOG TELEPHONES ◊ Dial #*92 from Intercom Dial Tone.

Alarm - System

Description

The system can be programmed for eight separate alarm times. Unlike the St ation Alarm, the System Alarms stay active until disabled by the system administrator. These alarms will play at the programmed time every day of the week. The System Alarms will play Background Music for one minute on all idle stations not in Do Not Disturb mode. Background Music must be present for the System Alarm to function (see Background Music).

Setup

1. Access Database Programming (f#* + Password).

2. Go to 4.RESOURCE and press [show].

3. Go to SYSTEM ALARM and press [show].

4. Select the alarm you wish to change (1 thru 8) and press [show].

5. Press [chg] to change the alarm time.

6. Enter the time you wish the background music to play. The time must be entered in 24-hour format: 0900 = 9:00AM, 1700 = 5:00PM.

7. Press [save].

3-14

Alternate Attendant Position

Conditions

◊ Desk phones that are currently listening to Background Music will

not be aware when the system alarm sounds.

◊ Background Music must be enabled - See Background Music. ◊ A music source is required to hear the System Alarm.

Alternate Attendant Position

Description

A second st ation may be programmed as an alternate attendant. This may be used as a backup attendant. When the attendant station is busy , or if calls to the attendant time out, calls will be forwarded to the alternate attendant station.

Setup

1. Access Database Programming (f#* + Password).

2. Go to 4.RESOURCE and press [show].

3. Go to ALTERNATE.

4. Press [chg] and enter the Alternate Attendant station.

5. Press [save].

Features and Operation

To change the amount of time before ringing the Alternate Attendant:

1. Access Database Programming (f#* + Password).

2. Go to 3.CALL HANDLING and press [show].

3. Go to RING ALT POS.

4. Press [chg] until the desired time is reached.

Answering Machine Emulation

Description

When equipped with an Integrated Voice Mail System, this feature enables users to listen to messages being left and answer the call, if desired. This feature requires your station to be forwarded to the Voice Mail hunt group. Please cont act your system administrator for more information.

Setup

Answering Machine Emulation requires an Integrated Voice Mail System. For setup, please see the Voice Mail Installation Manual.

Operation

DISPLAY TELEPHONES

1. After a call is received and transferred to V oice Mail (you will hear a double ring tone), press f64.

note: Typically, you will have a Flex Button programmed as Voice Mail (

f64

). You may press this button in place of pressing

f64

2. Press [yes]. You will be able to listen to the message that the caller is leaving.

3. If you wish to answer the call, and stop the Voice Mail recording, press [answer], or press [exit] to stop listening. If you exit, the caller will continue to leave a voice mail.

NON-DISPLAY TELEPHONES

1. After a call is received and transferred to V oice Mail (you will hear a double ring tone), press f64.

2. Press 1. You will be able to listen to the message that the caller is leaving.

3. If you wish to answer the call, and stop the Voice Mail recording, press 1, or press 3 to stop listening. If you exit, the caller will continue to leave a voice mail.

Attendant Administration

3-15Features and Operation

Attendant Administration

Description

Attendant Administration is used to set system features like Day/Night/ Time mode, System Date and T ime, and System Speed Dial Numbers. These features may be enabled from any digital station in the system, using the Attendant Position password.

Operation

DISPLAY TELEPHONES

1. Press f#0.

2. Dial the Attendant Position password.

3. Press [save].

4. Press the option you wish to program: a. [svc] is used to set the service mode (Day/Night/Time) b. [time] is used to set the system’s date and time. c. [spd] is used to program the system speed dial numbers.

Service Mode

Day Mode

For Day System Mode of operation, Day Class of Service is valid.

Night Mode

For the Night System Mode of Operation, Night Class of Service is valid.

Time Mode

When Time Mode is selected, the system may be set to automatically change the Service Mode from Day to Night Mode and back again. The system relates the NITE ST ART and NITE END tables located in database programming (see 4. Resource)

3-16

Attendant Position

Features and Operation

Setup

1. Access Database Programming (f#* + Password).

2. Go to 4.RESOURCE and press [show].

3. Go to NITE START.

4. Press [chg] and enter the Night Start time in 24-hour format (0900 = 9:00AM, 1700 = 5:00PM).

5. Press [save].

6. Go to NITE END.

7. Press [chg] and enter the Night End (Day Start) time in 24-hour format (0900 = 9:00AM, 1700 = 5:00PM).

8. Press [save].

Description

The Attendant Position is used as the default answering position for all CO telephone lines, and as the system “Operator”. Whenever any telephone in the system presses 0, they will be directed to the Attendant Position.

The Attendant Position is also used to program special system features like Day/Night/Time mode, System Date and T ime, Alarms, and System Speed Dial numbers.

Setup

1. Access Database Programming (f#* + Password).

2. Go to 4.RESOURCE and press [show].

3. Go to ATTENDANT.

4. Press [chg] and enter the Attendant station.

5. Press [save].

Authority Code - Traveling Class of Service

Description

If you have dialing privileges at your station, you can temporarily transfer your class of service to a station that does not have these dialing privileges for one minute. For instance, if your station does not have toll restriction, and the station you wish to use does, you may enter your Authority Code and temporarily turn off the toll restriction.

Operation

DISPLAY TELEPHONES

1. Press f55.

2. Dial your station number.

3. Dial your password.

4. Press [save].

5. The station is now in the new class of service for 1 minute. NON-DISPLAY TELEPHONES

1. Press f55.

2. Dial your station number.

3. Dial your password.

4. The station is now in the new class of service for 1 minute. ANALOG TELEPHONES (SLT)

1. Press #55.

2. Dial your station number.

3. Dial your password.

4. The telephone is now in the new class of service for 1 minute.

3-17Features and Operation

Auto Line Select

Conditions

◊ Features and programming, such as line access, ring, and receive

assignments are not transferred for Traveling Class of Service

Auto Line Selection

Description

Auto Line Selection is used to allow you to automatically select an outside line or the intercom when you pick up the handset or press the s button.

This feature is only active when your telephone is idle (not in use). When an outside call or intercom call rings your telephone, picking up the handset or pressing the s button will answer the call. To override the ringing line and pick up an idle line, press one of the idle CO Line buttons.

Operation

DISPLAY TELEPHONES

1. Press f95.

note:

ICM

= Intercom,

outgoing line, and

2. To change the selection, press [chg] until your selection is displayed.

3. Press c or hang up to save.

OUTG LN

empty

= any outgoing line,

= deactivate auto line selection.

CO LN

= a specific

3-18

Background Music

Cancellation

Background Music

Features and Operation

NON-DISPLAY TELEPHONES

1. Press f95.

2. Press the following to select your preference:

0 Intercom 1 Any available outgoing line 2(1 thru 9)Line 1 thru 9 20 Line 10 2* Line 11 2# Line 12

ALL TELEPHONES ◊ Press f*95 to cancel auto line selection.

Description

This feature allows you to hear music through the speaker of your desk phone. The music source is the same for all phones, and is whatever source is plugged into the BGM port on the telephone system. To change the music, please contact your system administrator.

Operation

ALL TELEPHONES ◊ Press f52.

Busy Lamp Field (BLF)

Description

Each System 24/48 Digital Telephone has 20 programmable flex buttons. Each of these flex buttons has a lamp to show you the status of the feature or station programmed to that button. Each of these buttons has a 2-color lamp and can flash at different rates to show you the status. For instance, when your current station has a CO Line call on hold, and you have a flex button programmed for that CO Line, the lamp will slowly flash with a green lamp. Other stations that have the CO Line programmed as a flex button will see this button slowly flashing with a red lamp. The status of individual features can be found under the feature description in this section.

Call Back

Description

When calling a station that is busy, in do not disturb mode, or not answering, you can use Call Back to notify you with a special ring that the station you were calling has become available.

Operation

DISPLAY TELEPHONES

1. Call the station you are trying to reach.

Note: your display will show one of the following, depending on the status of the station you are calling: Idle, Hands-Free Mode: Busy:

2. Press [cbck] to activate Station Call Back.

Note: when the station you are calling already has a call back waiting, your call back request will be denied, and your display will show:

BACK DENIED

3. When the station becomes available, your phone will ring with a

4. Press [del] to cancel Call Back.

3-19Features and Operation

Call Back

CALLING STA 12 STA 12 BUSY

CALL

distinctive tone. Simply pick up the handset or press s to call the extension.

NON-DISPLAY TELEPHONES

1. Call the station you are trying to reach.

2. Press f91.

note: when the station you are calling already has a call back waiting, your call back request will be denied.

3. When the station becomes available, your phone will ring with a distinctive tone. Simply pick up the handset or press s to call the extension.

4. Press f*91 to cancel Station Call Back.

ANALOG TELEPHONE (SLT)

1. Call the station you are trying to reach.

2. While listening to busy tone, press #91.

3. When the station becomes available, your phone will ring. Simply answer the phone to connect to the station where the call back was left.

4. Press #*91 at dial tone to cancel call back.

Conditions

◊ The station you are calling must be busy or in Tone Ring mode. ◊ Only one Call Back may be initiated on a station. If there is already

a Call Back request at the station, your Call Back will be denied.

◊ Call Back begins only when the calling station and the call back

station are idle.

3-20

Call Brokering

Features and Operation

Description

Call Brokering is a feature that allows Analog Telephone (SLT) users to connect to a second party while maintaining a connection with the first party . When speaking to the second party , the first party is placed on hold. When connecting back to the first party, the second party is placed on hold.

Operation

1. While on a call (CO or Intercom), press the Hook Flash (some phones have a FLASH button. If your phone does not, you will need to depress your on-hook switch for just under a second, then release it. You will receive intercom dial tone.

2. Place your next call (CO or Intercom).

3. Press the Hook Flash button to toggle between the two calls.

Call Forward Display

Description

When Call Forwarding is enabled, display telephones will display the call forwarding mode instead of the date and time when the telephone is idle.

Operation

DISPLAY TELEPHONES ◊ Press f#6 to toggle on and off.

Call Forward

Description

Call Forwarding allows you to have your station forwarded to another extension, or to voice mail (where applicable).

There are 6 different Call Forward choices:

No Answer, Busy, Busy/No Answer, All Call, Idle, and Follow Me

Operation

NON-DISPLAY TELEPHONES The following table shows the buttons to press to program any of the above forward choices on non-display telephones.

3-21Features and Operation

Call Forward - No Answer

Idle f20 + Ext. Number Busy f21 + Ext. Number Direct f22 + Ext. Number

1 1 1

Follow Me f23 + Your Station No Answer f24 + Ext. Number1 + T ime Busy/No Answer f25 + Ext. Number1 + T ime

2 2

Disable Call Fwd f2

Extension Numbers can be a station number, a single line extension, or a hunt group. 2For Time, 0=10 seconds,

=20 sec, ..., 4=50 sec

ANALOG TELEPHONES (SLT) Idle #20 + Ext. Number Busy #21 + Ext. Number Direct #22 + Ext. Number

1 1 1

Follow Me #23 + Your Station No Answer #24 + Ext. Number1 + T ime Busy/No Answer #25 + Ext. Number1 + T ime

2 2

Disable Call Fwd #2

Extension Numbers can be a station number, a single line extension, or a hunt group. 2For Time, 0=10 seconds,

=20 sec, ..., 4=50 sec

No Answer Call Forward

Description

No Answer Call Forward forwards all unanswered calls to a specified

extension. The extension can be either a digital telephone, a single

line telephone, or a hunt group.

No Answer Call Forward is especially useful when integrated Voice

Mail is being used. Example: If your voice mail hunt group is 82, you

can Call Forward No Answer your st ation to extension 82. Whenever

you cannot answer a call, it will be forwarded to voice mail.

Operation

DISPLAY TELEPHONES

1. Press f2.

2. Press [na].

3. Dial the extension number where you would like calls forwarded.

4. Press [save].

5. Press [chg] until the desired time is displayed,

6. Press c to exit.

Note: press f2 again to turn off call forwarding.

3-22

Call Forward - Busy

Busy Call Forward

Description

Operation

Note: press f2 again to turn off call forwarding

Busy/No Answer Call Forward

Features and Operation

Busy Call Forward forwards all calls immediately to a specified extension whenever your station is in use (on an outside line call or an intercom call).

DISPLAY TELEPHONES

1. Press f2.

2. Press [busy].

3. Dial the extension number where you would like calls forwarded to.

4. Press [save].

Description

Busy/No Answer Call Forward forwards all calls immediately to a specified extension whenever your station is in use. If your station is not in use, your station will ring for a programmed period of time and then forward to a specified extension if unanswered.

Operation

DISPLAY TELEPHONES

1. Press f2.

2. Press [next] to get to a different set of options.

3. Press [bsy/na].

4. Dial the extension number where you would like calls forwarded.

5. Press [save].

6. Press [chg] until the desired time is displayed,

7. Press c to clear your display.

Note: press f2 again to turn off call forwarding

Idle Call Forward

Description

Idle Call Forward forwards all calls immediately to a specified extension whenever your telephone is not in use. If you are on a phone call (intercom or outside line), incoming calls will not be forwarded.

Operation

DISPLAY TELEPHONES

1. Press f2.

2. Press [next] to scroll to the next set of options.

3. Press [idle].

4. Dial the extension number where you would like calls forwarded.

5. Press [save].

Note: press f2 again to turn off call forwarding

All Call (Direct) Forward

Description

All Call (Direct) Call Forward forwards all calls immediately to a specified extension.

Operation

DISPLAY TELEPHONES

1. Press f2.

2. Press [next] twice to scroll to the direct option.

3. Press [direct].

4. Dial the extension number where you would like calls forwarded.

5. Press [save].

Note: press f2 again to turn off call forwarding

3-23Features and Operation

Call Forward - Follow Me

Follow Me

Description

Follow Me Call Forward is used to remotely program an extension to receive calls from a remote extension.

Operation

DISPLAY TELEPHONES

1. Press f2.

2. Press [next] twice to scroll to the follow option.

3. Press [follow].

4. Dial the extension number of the station you want forwarded.

5. Press [save].

6. Dial the password for the station being forwarded.

7. Press [save].

Note: follow me call forward can only be turned off from the phone that originated the forward. Press f2 to turn off call forwarding.

3-24

Call Park

Features and Operation

Conditions

◊ When Call Forward is active, the station that is forwarded will hear

a fast stuttering dial tone when accessing intercom dial tone.

◊ Call Forward cannot be invoked when the station is in Do Not

Disturb (DND) mode. You must disable DND prior to forwarding the station.

◊ Only one type of Call Forward per station can be invoked at one

time.

◊ Call Forward cannot be programmed for more than 3 stations in

series. For example, you can program Station 10 to forward to Station 11. If Station 11 forwards to Station 12, then Station 12 cannot be Call Forwarded.

Call Park

Description

Call park allows you to put a call on hold at a specific station for later retrieval from any station, including stations that do not have outside line access.

Operation

ALL DIGITAL TELEPHONES

1. While on an outside line telephone call, press f73.

2. Dial the station number where you want to park the call.

Note: only one call may be parked at any given extension. If a call is already parked at an extension, a warning tone will be heard. Display Telephones will show:

PARK (ext.) IS BUSY

3. You may retrieve a parked call from any idle phone by one of the following methods: a. Press f73 followed by the station number where you

parked the call.

b. Press the CO Line button of the parked call, if the button

appears on the station.

ANALOG TELEPHONES (SLT) Analog telephones cannot park calls, but can pick up parked calls as follows: 1 Dial #73.

2. a. To pick up a CO Line, press 0 + CO Line number:

1 = Line 1 ...

9 = Line 9 0 = Line 10 * = Line 11 # = Line 12

b. To pick up a call parked at a station, dial the station number.

Conditions

◊ Calls can be parked on any valid station number , even if a telephone ◊ Parked calls are on system hold and can be retrieved from any

Call Pickup

Direct Station

Description

Direct Call Pickup allows you to pick up calls that are ringing at a specific station. Calls are picked up based on the following:

1. Queued/Camped-On Calls - Calls that are ringing on an extension

2. Recalling Calls - Calls that were transferred to an extension that

3. Transferred Calls - Calls that were transferred to an extension

4. Incoming Calls - Calls that have not been answered by an extension

5. Incoming Intercom Calls

6. Voice Calls

3-25Features and Operation

Call Pickup

is not assigned to that number. telephone in the system.

that is already in use. didn’t answer, so the call is sent back to the originating telephone.

Operation

ALL DIGITAL TELEPHONES

1. When a station that you want to pick up is ringing, press f53

2. Dial the station number. You will be connected to the caller that

ANALOG TELEPHONES (SLT)

1. When a station that you want to pick up is ringing, at dial tone,

2. Dial the station number. You will be connected to the caller that

Group

Description

Group Call Pickup allows you to pick up calls that are ringing at any station in the group.

Operation

ALL DIGITAL TELEPHONES ◊ When a station rings within the same group as your current station,

from an idle phone. was ringing at the station. You may pick up the handset or talk on

the speakerphone.

press #53. was ringing at the station.

press f54. You will be connected to the caller that was ringing. Y ou may pick up the handset or talk on the speakerphone.

3-26

Call Waiting

Features and Operation

ANALOG TELEPHONES (SLT) ◊ When a station rings within the same group as your current station,

press #54. You will be connected to the caller that was ringing.

Description

This feature prevents other stations from being able to use the Voice Over Busy feature when calling your station. When Call Waiting is active, you will hear a tone through the speaker of your station.

Operation

1. Press f68 to toggle on and off.

2. When a station calls you, you may reply or reject the station calling you with [reply] or [reject].

Note: When you accept a station calling you with Call Waiting enabled, the original call will be disconnected, unless Hold Automatic is enabled. See Hold Automatic to enable this feature.

Caller Identification

Description

The System 24/48 Display telephones are capable of receiving Caller ID information from the telephone company (your organization must subscribe to the Caller ID service, and compatible Caller ID equipment is required).

Note: some telephone companies do not provide the name and/or number of the caller. Callers can also block their information from displaying.

Setup

For setup instructions, see the Installation section of this manual.

Operation

DISPLAY TELEPHONES When an outside call rings to your extension:

1. One of the following will appear on the display: a. The name of the calling party will be displayed. b. If the name is not available, but the telephone number is

available, the telephone number will be displayed.

c. If neither name or number is available, your display will read

UNAVAILABLE

2. You may toggle the display between the name and telephone number by pressing the third (right) soft button.

Caller Identification Review

Description

The past 200 callers are stored in the system-wide Caller ID table. Any display telephone may view this data.

Operation

DISPLAY TELEPHONES

1. Press f#9.

2. Use the > and < buttons to scroll through the table.

3. Press [more] to view the telephone number, if available Press the [more] again to view the date and time the call was received

note: While viewing the date and time the call was received, * will appear if the call was answered. Note: When using integrated voice mail, all calls will be answered when the auto attendant is active.

4. Press [dial] for dialing options: a. Press [longd] soft button to dial a 1 + the area code and phone

number. b. Press [local] soft button to dial the last 7 digits only. c. Press the [more] for additional dialing options:

- Press [10 dgt] to dial the area code and phone number

- Press [8 dgt] to dial 1 + the phone number (no area code)

5. Press [del] to delete the current Caller ID data from the table.

3-27Features and Operation

Class of Service

Description

Class of Service has three specific uses: (1) to restrict outbound dialing, (2) to allow/disallow the override of Do Not Disturb, and (3) to allow/ disallow Privacy Release (when enabled).

◊ Each station can have one Day COS and one Night COS ◊ COS 0 is the highest (least restricted) Class of Service. ◊ COS 7 is the lowest (most restricted) Class of Service. ◊ Stations with a lower COS may have DND overridden by

stations with a higher COS. For example, if Station 10 is set

up as COS 0, and Station 11 is in DND mode and set up as

COS 1, Station 10 can call Station 11, even though Station 11

is in DND Mode (See DND Override).

◊ When Privacy Release is enabled in Database Programming

(See Privacy Release), stations with the same or higher COS

can join a call already in progress. For example, if Station 10

and St ation 11 are set up with COS 1, Station 10 may join any

CO Line call that Station 11 is on (and vice versa since both

stations have the same COS).

3-28

Class of Service

Features and Operation

◊ Day Class of Service is valid whenever the system is in Day

Mode.

◊ Night Class of Service is valid whenever the system is in Night

Mode.

◊ For Dialing Restrictions, the COS is set up in Database

Programming, in the 5.RESTRICTIONS table (see below).

Station Setup

1. Access Database Programming (f#* + Password).

2. Go to 1.STATION and press [show].

3. Dial the station number you want to program and press [show].

4. Go to DAY COS or NIGHT COS

5. Press [chg] to toggle through the Classes of Service (0 thru 7).

Dialing Restriction Setup

1. Access Database Programming (f#* + Password).

2. Go to 5.RESTRICTION and press [show].

3. Go to CO CALL DISCR and press [show]

4. Go to DGT INTERVAL.

5. Enter the interval table you wish to view and press [show].

Note: you can program up to 100 separate digit interval tables. Each table can be programmed to be allowed or disallowed by each class of service. For instance, table 001 is set by default to allow any station with a day or night class of service of 0 to dial any digits from 0 to 9, which excludes the * and #. All other classes of service are denied all dialing rights.

6. In the FROM field, press [chg] to change the current setting.

7. Dial the digits to allow and press [save]

8. Press [next]

9. In the TO field, press [chg] to change the current setting.

10.Dial the digits to allow and press [save]

11. Press [next].

12.From the DAY ALLOWED field, press [show].

13.Go through the Day Classes of Service (0 thru 7) using the [chg] soft button to toggle from Y (Yes, allow) to N (No, do not allow).

14.Press [next] to go through all of the Day Classes of Services.

15.Press h then [next], or [next] past Day Class of Service 7 to go to NITE ALLOWED field. Press [show].

16.Go through the Night Classes of Service (0 thru 7) using the [chg] soft button to toggle from Y (Yes, allow) to N (No, do not allow).

17.Press [next] to go through all of the Night Classes of Service.

Example: If you wish to allow stations with Day and Night COS set at 1 to call only local numbers, you need to disallow dialing 1.

1. Since Digit Interval T able 001 refers only to Class of Service 0, we will leave this one alone.

3-29Features and Operation

CO Line Assignment

2. Access

stations with a Class of Service of 1 to dial 0.

3. Access

stations with a Class of Service of 1 to dial 2 thru 9. Note: If you plan on setting up complex classes of service, be aware that 911 should be allowed on all classes of service. You can do this by programming an unused to 911, and all

DGT INTERVAL

field to 0. Set the

DGT INTERVAL

field to 9. Set the

CO Line Access

Description

From an analog telephone, you may access a CO Line by one of

three methods, depending on system setup.

Operation

◊ If the system is set up as SYSTEM TYPE:PBX, the Attendant

Position is set as 0, dial 9 to access a CO Line.

◊ To access a Line Group:

a. At intercom dial tone, press *4. b. Dial the group you wish to access (0 - 4. 0 is any available

group).

◊ To access a specific line:

a. At intercom dial tone, press *3. b. Dial the CO Line you wish to access:

1 = Line 1 ...

9 = Line 9 0 = Line 10 * = Line 11 # = Line 12

DAY

and

NITE COS

Table 002. Set the

DAY

and

NITE COS 1

Table 003. Set the

DAY

and

NITE COS 1

DGT INTERVAL

(0 thru 7) set to Y.

FROM

to Y. This will allow all

FROM

to Y. This will allow all

Table with

field to 0 and the

field to 2 and the

FROM

and TO set

CO Line Assignment

Description

Each station can be assigned access to any or all of the system’s CO

Lines. When a CO Line Assignment is enabled, the st ation may access

the CO Line to make outgoing calls. When disabled, the CO Line will

not be available for outgoing calls.

3-30

CO Line Group Assignment

Setup

1. Access Database Programming (f#* + Password).

2. Go to 1.STATION and press [show].

3. Dial the station you wish to modify and press [show].

4. Go to CO LINE ASSIGN and press [show].

5. Use [back] and [next] to scroll through the CO Line Assignments. Press [chg] to toggle the CO Line Assignment.

CO Line Group Assignment

Description

CO Line Groups allow the system to group specific lines into a group for CO Line Pool access (see CO Line Pool). By default, all CO Lines are in Group 1. Using multiple groups is useful when there are more than one group of people that utilize different CO Lines for incoming and outgoing telephone calls. The system can be programmed for up to 4 CO Line Groups.

Features and Operation

Setup

1. Access Database Programming (f#* + Password).

2. Go to 2.CO LINE and press [show]

3. Dial the CO Line you wish to program.

4. Go to CO LINE GRP.

5. Press [chg] to change the assigned group (1 thru 4).

CO Line Pool

Description

CO Line Pool can be used to reduce the number of CO Line buttons a telephone needs to be programmed with. CO Line Pools are directly related to CO Line Groups, and can be used to answer individual groups, or all groups.

Operation

Placing a Call with a CO Line Pool button - ALL TELEPHONES

1. Press the flex button for the CO Line Pool you wish to access.

2. Dial the telephone number you wish to call.

Note: If all the CO Lines in the CO Line Pool are in use, you can use Trunk Queuing to access the next available line. Only one station may queue the CO Line Pool.

Conditions

◊ When all CO Lines in a group are busy, pressing a CO Line Pool

button will automatically queue the first available CO Line (see Trunk Queuing for details).

◊ If a station has a CO Line Pool button and a CO Line button that is

part of that pool, only the CO Line button will indicate an incoming call for that line.

◊ Pressing an individual CO Line button instead of a CO Line Pool

button will not affect the LED of the CO Line Pool button.

CO Line Status Indication

Description

When individual CO Line buttons are programmed as flex buttons on your station, you can determine the status of the line by the color and flashing cadence of the lamp on that button as follows:

3-31Features and Operation

CO Line Type Assignment

Fast Wink, Green In use by you Slow Flash, Green On hold by you Solid, Red Busy by another station Fast Flash, Red Ringing to you Slow Flash, Red On hold by another station

CO Line Type Assignment

Description

The CO Line ports of the system can be one of 3 types: CO Indicates that the CO Line port is connected directly to Central

Office telephone lines.

OPEN Indicates that the CO Line port is not to be used by the system. PBX Indicates that the CO Line port is connected to an extension of

a PBX telephone system. When set to PBX, the system will dial the PBX Code digit programmed, and insert a pause before any additional digits are dialed at the station.

Setup

1. Access Database Programming (f#* + Password).

2. Go to 2.CO LINE and press [show]

3. Dial the CO Line you wish to program and press [show].

4. Go to CO LINE TYPE.

5. Press [chg] until the desired CO Line Type is reached.

3-32

Conference

Features and Operation

Conditions

When set up as type PBX, the following parameters may also need to be changed. See your PBX documentation for details.

1. Access Database Programming (f#* + Password).

2. Go to 3.CALL HANDLING and press [show].

3. Go to PBX CODE

4. To change, press [chg] and dial the PBX line access digit.

5. Press [save]

6. Go to PBX AUTO PAUSE

7. Press [chg] and dial the time that the System 24/48 should pause after dialing the PBX Code.

Conference

Supervised

Description

A Supervised Conference is where there are one or more stations connecting to one or two outside telephone lines. The maximum number of parties (stations and CO lines combined) that can participate in a conference is four parties (3 stations with 1 CO line, 2 stations with 2 CO lines, 2 stations with 1 CO line, and 1 station with 2 CO lines).

Operation

ALL TELEPHONES

1. While on a CO Line call, press h.

2. Make the next call; do one of the following: a. Press an available CO Line and dial the next party’s number. b. Press a held CO Line that you wish to join the conference. c. Dial the station number of the party you wish to join the

conference.

3. Join the parties by pressing f60.

4. Repeat steps 1 thru 3 for an additional party.

DISPLAY TELEPHONES Releasing a member

1. Press [forced].

2. Dial the station or press the CO Line button that you wish to release.

Talk privately to a member

1. Press [private].

2. Dial the station or press the CO Line button that you wish to speak with privately. The other parties will hear Music On Hold.

PCS digital System 24, System 48 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Notices

Safety Guidelines

Installation

About this manual

Installation Guide

Installation

Programming

RING ASSIGNMENT

DISA

EXTERNAL FORWARD

NAME DIRECTORY

DATA LINK: MANUAL

VOICE MAIL

General Conventions

Quick Reference Chart

Account Code

Answering Machine Emulation

Attendant Administration

Attendant Position

Auto Line Selection

Background Music

Call Back

Call Brokering

Call Forward Display

Call Park

Call Pickup

Call Waiting

Class of Service

CO Line Access

CO Line Status Indication

CO Line Type Assignment

Conference