PCS Digital PCS Mail Installation Manual

Analog or Digital

Voice Mail

PCS Mail

™

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TABLE OF CONTENT

INTRODUCTION........................................................................................................................................ 6

PCS DIGITAL DISCLAIMER..................................................................................................................... 6

ELECTRIC-STATIC DISCHARGE...................................................................................................................6

VOLTAGE DO’S AND DON’TS ..................................................................................................................... 6

SAFETY GUIDELINES .................................................................................................................................. 6

LIFE SUPPORT NOTICE................................................................................................................................7

FCC REGULATION......................................................................................................................................7

WARRANTY REPAIR................................................................................................................................8

LIMITED WARRANTY..................................................................................................................................8

EXCLUSIONS............................................................................................................................................... 8

WELCOME TO PCS MAIL ................................................................................................................... 9

SYSTEM CAPABILITIES ............................................................................................................................... 9

VOICE MESSAGING FUNCTIONS.................................................................................................................. 9

AUTOMATED ATTENDANT FUNCTIONS....................................................................................................... 9

ABOUT THIS MANUAL ................................................................................................................................11

KEY CONVENTIONS...................................................................................................................................12

TOUCH TONE® PROGRAMMING.........................................................................................................13

PCS MAIL FEATURES.........................................................................................................................15

ANNOUNCEMENT ONLY MAILBOX.............................................................................................................15

ANSWERING MACHINE EMULATION..........................................................................................................15

AUTOMATIC DAY/NIGHT MODE................................................................................................................15

AUTOMATIC GAIN CONTROL.....................................................................................................................15

CANCEL PLAY OF MESSAGE ......................................................................................................................15

CUSTOM CALL ROUTING MENUS (FIVE)....................................................................................................15

CUSTOMIZED GREETINGS..........................................................................................................................15

DEFAULT TRANSFER TO OPERATOR ..........................................................................................................15

DIAL BY NAME DIRECTORY (FIRST OR LAST NAME).................................................................................15

DIRECT TRANSFER TO A VIRTUAL VOICE MAILBOX..................................................................................16

FAST FORWARD .5 SECONDS .....................................................................................................................16

FAX TONE DETECTION AND TRANSFER .....................................................................................................16

MESSAGE DELETE WITH CONFIRMATION ..................................................................................................16

MESSAGE FORWARDING WITH OR WITHOUT COMMENTS...........................................................................16

MESSAGE INFO..........................................................................................................................................16

MESSAGE PAUSE AND RESTART ................................................................................................................16

MESSAGE REPLY .......................................................................................................................................16

MESSAGE RETRIEVE..................................................................................................................................16

MESSAGE REWIND .5 SECONDS.................................................................................................................16

MESSAGE SAVE.........................................................................................................................................16

MESSAGE WAITING LCD/LED OR STUTTER TONE ...................................................................................16

MULTIPLE CLASSES OF SERVICE (4)..........................................................................................................17

ONE TOUCH RECORD.................................................................................................................................17

OPERATOR BACKUP ..................................................................................................................................17

OUTBOUND NOTIFICATION TO PAGER .......................................................................................................17

OVERRIDE SYSTEM PROMPTS....................................................................................................................17

PASSWORD PROTECTION ...........................................................................................................................17

PC PROGRAMMING....................................................................................................................................17

PROGRAMMING FROM A TOUCH TONE

®

PHONE.........................................................................................17

SECURITY PASSWORDS..............................................................................................................................17

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SKIP TO NEXT MESSAGE ...........................................................................................................................17

TRANSFER OPTION FROM MAIL BOX.........................................................................................................17

QUICK REFERENCE CARDPCS MAIL FIRST TIME MAILBOX OWNER SETUP .................19

PCS MAIL FIRST TIME MAILBOX OWNER SETUP.....................................................................20

PCS MAIL CONFIGURATION ..................................................................................................................21

SHIPPING CONTENTS .................................................................................................................................21

CONNECTING THE VOICEMAIL WITH THE TELEPHONE SYSTEM.........................................22

EXPANSION CARD (8907-06)..................................................................................................................24

INSTALLATION:..........................................................................................................................................24

PROGRAMMING PCS MAIL INTEGRATION WITH A SYSTEM24 ...........................................25

STEP 1 – ASSIGN VOICE MAIL PORT..........................................................................................................25

STEP 2 – ASSIGN VOICE MAIL HUNT GROUP AND RING ASSIGNMENT ......................................................26

STEP 3 – RINGING......................................................................................................................................27

STEP 4 – VOICE MAIL INTEGRATION .........................................................................................................28

PROGRAMMING A VOICEMAIL BUTTON........................................................................................29

PROGRAMMI NG A VOICE MAIL BUTTON................................................................................................29

THE VOICE MAIL BUTTON (f64) IS USED TO:..................................................................................29

Message Waiting Indication.................................................................................................................29

Access a Voice Mailbox.......................................................................................................................29

Transfer a caller to a Voice Mailbox...................................................................................................29

Answering Machine Emulation............................................................................................................29

PROGRAMMING A STATION TO CALL FORWARD TO VOICE MAIL..............................................................30

Programming a flex button for Call Forward Busy No Answer ..........................................................30

CONNECTING THE PCS MAIL VIA HYPER TERMINAL............................................................31

Hyper Terminal Setup..........................................................................................................................31

Hyper Terminal Setup..........................................................................................................................32

SYSTEM INITIALIZATION.....................................................................................................................38

SELECTING PBX INTEGRATION.........................................................................................................39

ANALOG PCS MAIL™PBX INTEGRATION SCREEN 1.................................................................................40

PBX INTEGRATION SCREEN 2...................................................................................................................41

FAX TONE DETECTION ..............................................................................................................................41

ACTIVATING ONLY TWO PORTS: ................................................................................................................41

OPEN & CLOSED SCHEDULE ...............................................................................................................43

OPEN & CLOSED SCHEDULE SCREEN2 ......................................................................................................43

THE STANDARD DEFAULT IS MON – FRI 9:00 AM TO 5:00 PM..................................................................44

NUMBERING PLAN – CCR MENU ROUTING....................................................................................44

NUMBERING PLAN – CCR MENU ROUTING....................................................................................45

NAVIGATING CCR MENUS........................................................................................................................45

Menus and Sub Menus.........................................................................................................................45

SYSTEM NUMBERING PLAN.................................................................................................................48

FIRST DIGIT PERMISSION...........................................................................................................................48

Automated Attendant Extension...........................................................................................................48

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Extensions............................................................................................................................................48

Greeting...............................................................................................................................................49

CCR Number........................................................................................................................................49

CCR Menu Greetings...........................................................................................................................50

AUTO ATTENDANT CONFIGURATION..............................................................................................51

AUTO ATTENDANT - FIELD BY FIELD DESCRIPTION ..................................................................................51

Operator Ext........................................................................................................................................51

Hunt .....................................................................................................................................................51

VMS......................................................................................................................................................51

Day Mode.............................................................................................................................................51

Night Mode ........................................................................................................... ...... .........................52

Temp Grt On........................................................................................................................................52

Temporary Greeting.............................................................................................................................52

No Answer Greeting.............................................................................................................................52

Auto Attendant Start.............................................................................................................................52

MAILBOX ASSIGNMENT........................................................................................................................53

Mailbox................................................................................................................................................53

Access Code.........................................................................................................................................54

Extension Number................................................................................................................................54

Class Of Service...................................................................................................................................54

Outcall Notification with Message Retrieval.......................................................................................54

Dial Out...............................................................................................................................................55

Beeper No ............................................................................................................................................55

MSG IND.............................................................................................................................................55

Name & Name Mode............................................................................................................................55

Direct Xfr:............................................................................................................................................56

ADDING A MAILBOX FROM THE MAIN MENU............................................................................................57

DELETING A MAILBOX FROM THE PROGRAMMING MENU:........................................................................57

CLASS OF SERVICE.................................................................................................................................58

Service Class Index number.................................................................................................................58

Save Period in Days.............................................................................................................................58

Length Of Msg in Minutes....................................................................................................................58

Number of Messages............................................................................................................................58

RECORDING TIME LEFT.......................................................................................................................59

Real Time Back-up...............................................................................................................................59

MAILBOX MESSAGE QUEUE................................................................................................................61

REAL TIME CLOCK.................................................................................................................................62

Version Number:............................................... ...................................................................................63

Set System Password: ..........................................................................................................................63

SYSTEM VOICE PROMPTS....................................................................................................................64

APPENDIX A ..............................................................................................................................................65

DESCRIPTION:............................................................................................................................................65

SETUP:.......................................................................................................................................................65

PROGRAMMING:........................................................................................................................................66

Operation note:....................................................................................................................................66

Operation note:....................................................................................................................................66

PERSONAL OPTIONS FLOW CHART:............................................................................................................67

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Operation:............................................................................................................................................67

INDEX..........................................................................................................................................................69

Copyright statement: PCS digital, PCS Digital, PCS Mail, System24, System48 and Suite16 are all registered trademarks
of PCS digital. Touch Tone

®

is a registered trademark of AT&T

Revision Table:

Date: Revision General Description
1/2005 Rev2 Issue – Preliminary Reformat and editing of the existing PCS mail™ manual
1/2005 Rev2 Issue A Add Announcement only mailboxes

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Introduction

PCS digital

Disclaimer

This manual contains current information about the PCS mail as written during
the month of January 2004, its content is subject to change without notice. Every
effort has been made to ensure the accuracy of any information provided.

Electric-Static Discharge

All electronic components are susceptible to Electro-static discharge and the
PCS mail is no exception. If necessary to handle Printed Circuit Boards (PCB)
be sure to pick them up by the edges; never touching any of the electronic
components. It is imperative to store any PCB in an anti-static bag when they it
is not installed in a system. Additionally, to ensure the longevity of the
components always use an anti-static wrist strap or grounding strap while
installing the equipment. Any damage cause by Electro-static discharge or
mishandling will void the warranty provided by PCS digital

Voltage Do’s and Don’ts

Be sure to check the local electrical codes for the proper installation of telephony
equipment and electronic components. Follow the safety guidelines provided by
the UL document 1459, issue 2, which is the safety specification for all telephone
equipment installations. Also, it is important to check the electrical outlet that will
be used for the equipment, for proper wiring and voltage levels. For example,
the neutral to ground voltage is critical for sustaining electronic components and
keeping them at their optimal operational levels and ensuring their longevity.
Typically an AC voltage reading of less than .05 VAC between your neutral to
ground is acceptable. Anything higher or having a constant deviation will result
in electronic component damage.

Safety Guidelines

When installing telephone equipment, the basic safety precautions should be met
in order to minimize the risk of fire and or electrical shock.

Read and understand all instructions in this manual and safety

documentation.

Do not use or install equipment where it is prone to water hazard or other

liquids.

Read and understand all labels on product prior to installation.
Install equipment on a dry flat fire retardant Plywood and never install on a

shelf or desktop.

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Life Support Notice

Since this product is not sold with a built in battery back-up or UPS
(Un-interruptible Power Supply), it is not the intent that this unit be installed in a
life support environment.

FCC Regulation

The analog voicemail has been tested by an independent lab and found to
comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules as reproduced below.

These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. The
equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required
to correct the interference at their

expense. FCC ruling states that the owner of
the system to be installed gives the local telephone company sufficient advance
notice of the intention to use privately owned telephone equipment. The owner
must also furnish information as to the identification of the particular lines to be
connected to the system and the affected telephone numbers. FCC registration
information on the model number, FCC-assigned registration number and ringer
equivalence information must also be furnished. The ringer equivalence (REN) is
used to determine how many devices can be connected to a telephone line. In
most areas, the sum of REN of all devices on one line should not exceed five. If
too many devices are attached, they may not ring properly. Should there be any
questions that the customer provided equipment causes harm to the telephone
network, the local operation company is required to notify the customer of an
impending temporary interruption of service. The customer must be given the
opportunity to correct the existing problem, if possible. The telephone company
must also advise customers of their rights for filing complaints before the FCC.
The telephone company may make changes in its technical operations and
procedures. If such changes affect the compatibility or use of the system, the
telephone company is required to give adequate notice of the changes. Under no
circumstances is the equipment to be altered or modified without written approval
of the manufacturer. Failure to gain permission for any modification will void the
warranty.

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Warranty Repair
If you have trouble with the PCS mail Voice Mail System, please contact PCS
digital technical support at (480)-222-1159 for repair, return authorization or
warranty information.

Limited Warranty

PCS digital provides original purchases with a limited warranty a gainst defects
in material and workmanship on this product for three (3) years from date of
purchase. This limited warranty is extended only to original purchasers.

THIS WARRANTY SPECIFICALLY EXCLUDES THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.
THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ANY CLAIMS BY
THE PURCHASER FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

Exclusions

This warranty does not apply to defects or malfunctions caused by abuse,
accident, modification, negligence or any other damage not resulting from
defects in the original materials or workmanship or for reasons beyond the
control of PCS digital .
Some states do not allow for the exclusion of consequential or incidental
damages, in which case the foregoing exclusions may not apply to you. This
warranty gives you specific legal rights that vary from state to state.

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Welcome to PCS mail

The PCS mail is a compact, digital voice processing system. PCS mail has
been designed to provide today’s business with a feature-rich system enabling
even the smallest company to project the image of a much larger company.
Over-all productivity of the company will increase because messages can be:
easily recorded, replied to, or forwarded to the appropriate extensions when
necessary.

System Capabilities

The PCS mail provides a single company with the following two important
business services:

Voice Messaging Functions

All Mailbox users have access to these Mailbox features:

o Delete, reply, save, or skip a message.
o Send copies of messages.
o Send messages to multiple destinations
o Receive message information indicating the date, time, and sender

information.

o Modify recorded personal greeting, name, and password.
o Playback controls when sending or reviewing messages.
o Record a temporary greeting.

Automated Attendant Functions

PCS mail provides five (5) Custom Call Routing Menus (CCRM). A CCR
provides the caller with a customized welcome greeting and a menu of up to
thirteen (13) options. These options, known as key actions, correspond with the
callers’ telephone key pad and consist of 0 – 9, *, # and timeout. Time out is
used for callers with pulse or rotary dialing or whenever no action is taken by the
caller, generally they are transferred to the attendant.

Other features offered by Custom Call Routing Menus are:

o Dial an extension number to reach someone.
o Press a digit to leave a message in a particular Mailbox, i.e. to

collect names and addresses of interested parties for a brochure
Mailing.

o Play a specific announcement, such as detailed directions to the

Company

o Presents callers with options to select submenus for different

departments. There are five CCR Menus available, which may be
interconnected as required.

o Dial-by-name directory function to locate users by First or Last

name.

o Automatic transfer of incoming FAX calls to a local fax extension.

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About this manual

This manual is intended to establish a guideline for the most common
types of PCS digital and PCS mail installations.

There are two (2) common customer scenario’s:

The customer that insists that calls be answered by a human first, then
transferred to the appropriate party or extension.

The customer that has realized the value in having an auto attendant answers
the calls and transfer to the appropriate party or extension.

PCS
KSU

CO Line

PCS MAIL

Station 11

PCS
KSU

CO Line

A

ttendant

Station 11

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Key Conventions

Conventions used throughout this manual are as follows;
Notes and Critical items will be marked with:
Keyboard entries will be marked with: Brackets i.e. < Enter > Use the <Enter>

key to go from one programming field to another. Do not use the “TAB” key as it
may not always work correctly.

Mouse actions will be marked with Brackets:

{LMB} = Left Mouse Button
{RMB} = Right Mouse Button

Entries required from the TT or Touch Tone

®

will be marked with brackets:
[ 1 ] [ 6 ]
[ 2 ] [ 7 ]
[ 3 ] [ 8 ]
[ 4 ] [ 9 ]
[ 5 ] [ 0 ]
[ * ] [ # ]

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Touch Tone® Programming

Programming Hyper Terminal Mode vs Touch Tone® Mode

PCS mail Features

Hyper
Terminal

DTMF
Access

Common Features
Set Class of Service Options X
Set Date & Time X X
View Free Sectors (See Message Storage) X
Program Invalid Digits X
Set Open & Closed Schedules X X
Set System Password X

Mailbox Administration
Change Access Codes X X
Add a Mailbox X X
Delete a Mailbox X X
Announcement only Mailboxes X
Record A Mail Greeting X
Reset Message Wait Indicators X X

Notifications
Activate X X
Edit Phone Number X X
Enter New Phone Number X X

Numbering Plan

Assign digits to CCRM X

Change Operating Modes
Day Mode X X
Night Mode X X
Automatic Mode X X

PBX Integration
Set PBX Integration Type X X
Change PBX Integration Parameter X

System Prompts
Record Prompts X
Review Prompts X

Select System Greeting per Port
Day Mode X X
Night Mode X X
Temporary X X

CCR Menu Greetings
Review Greetings X
Record Greetings X
Delete Greetings X
Software Version X
System Initialization X

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Notes:

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PCS mail Features

Announcement only Mailbox

Callers can access Mailboxes to listen to pre-recorded data such as product
information, hours of operation or directions to your location- at their
convenience. These mailboxes will play the greeting then terminate the call.
Announcement only Mailboxes can be used to build a multi-level menu response
system.

Answering Machine Emulation

Users can listen, in real time, to a caller as they are leaving a Voice Mail
message in their mailbox. Additionally, the user can pick up their handset or
pressing the speaker phone button and talk to the party.

Automatic Day/Night Mode

At a specified time, the Voice Mail system can automatically switch from Day to
Night operation. This allows companies to customize their day and night
greetings, as well as their Custom Call Routing Menu options.

Automatic Gain Control

Automatically increases the volume when someone is speaking quietly and drops
the volume when someone is speaking loud.

Cancel Play of Message

Allows the user to stop a new message from playing while keeping it as a new
message and in the order in which it was received.

Custom Call Routing Menus (Five)

Custom Call Routing (CCR) Menus are used to process callers, once they are
answered by the Voice Mail system. Each CCR can have up to thirteen menu
options and a customized welcome greeting, which generally describes the
company’s message and the different menu options. To further customize the
system each port can be programmed to use the same or different CCR menus.

Customized Greetings

There are ten programmable greetings that can be assigned to one or more
CCR, which provides callers with information and/or instructions after the system
has answered the call.

Default Transfer to Operator

If a caller does not press a digit while after the Voice Mail answers, the call will
be automatically transferred to the operator.

Dial by Name Directory (First or Last Name)

A caller can “Spell” (enter the first letter) a subscriber’s first or last name if they
do not know the extension of the intended party.

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Direct Transfer to a Virtual Voice Mailbox

The Voice Mail Administrator may set a virtual Mailbox to transfer callers directly
to the Mailbox.

Fast Forward .5 Seconds

While listening to a message, you can fast forward the message by .5 seconds to
speed up the message playback.

Fax Tone Detection and Transfer

If a call is received on a port and fax tones are heard, the incoming call will be
transferred to the programmed Fax Extension.

Message Delete with Confirmation

You can delete a new or saved message with confirmation of deletion at anytime.

Message Forwarding with or without Comments

You can forward a message to another subscriber’s Mailbox with or without
comments.

Message Info

Plays the date and time the message was sent to you.

Message Pause and Restart

While you are listening to a message, you can pause and restart the message at
anytime.

Message Reply

You can reply to a message sent from another subscriber’s Mailbox.

Message Retrieve

You can retrieve your voice Mail messages on site or off site.

Message Rewind .5 Seconds

While listening to a message, you can rewind .5 seconds of the message at
anytime.

Message Save

You can save played messages in your Mailbox for future playback.

Message Waiting LCD/LED or Stutter Tone

The system automatically lights your phones “message waiting” lamp or activates
a “stutter tone” depending on the PBX feature configuration when a new
message is left in the Mailbox.

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Multiple Classes of Service (4)

The system administrator can grant or restrict access to the Mailbox features of
the maximum message length, number of allowed messages, and the number of
days that a user may save messages.

One Touch Record

While on a telephone conversation, the user can press a preprogrammed button
on their telephone and record the conversation directly in their Voice Mailbox for
future use or playback.

Operator Backup

Callers can dial “0” at any time to reach the system operator.

Outbound Notification to Pager

The system notifies you of waiting messages by calling any pager number you
specify. The Mailbox user can change this number from a remote location.

Override System Prompts

Experienced users can execute commands at any time by pressing the digits,
without having to wait for the system prompts to finish playing.

Password Protection

Access to the System Administrator and all individual Mailboxes are protected
with user-programmable passwords.

PC Programming

Terminal programming is done using a laptop or desktop Personal Computer.
No special software is required. Any DOS or Windows communications package
that supports ANSI terminal emulation will work properly. Use the provided “Null
Modem” serial cable to connect the PCS mail to the PC.

Programming from a Touch Tone

®

Phone

Many features are accessible from a Touch Tone® telephone via the System
Administrator with password protection.

Security Passwords

The Terminal and Touch Tone® Administration areas and individual mailboxes
can only be accessed after a valid password is entered.

Skip To Next Message

Users can to skip to the next new or saved message without listening to the
complete message.

Transfer Option from Mail Box

A Mailbox user may set their Mailbox to transfer callers directly to their Mailbox or
to the programmed extension number.

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Notes:

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Quick Reference Card

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PCS mail First Time Mailbox Owner Setup

1. Press [f] button

2. Press 6 4 on dial pad

3. Enter temporary password (0000)

4. Press 3 (Mailbox Options)

5. Press 1 (Greetings)

6. Press 2 (Record Greetings)

7. Press 1 (Record Name)

8. Press # (After Saying Your First and Last Name)

9. Press 2 (Record Greetings)

10. Press 2 (Record the Greeting “This is Joe, please leave a message”)

11. Press # (After Recording Mailbox Greeting)

12. Press * (Mailbox Options)

13. Press 2 (Password)

14. Enter new password (0000 – 9999)

Note: DO NOT USE A SPEAKERPHONE when changing the mailbox
password because
the system repeats the new password.

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PCS mail Configuration

o 4-port system with 6 hours of voice storage that can process four different

callers at the same time.

o Callers may be in any combination of outside callers or internal

extensions. When a caller is finished with their calls, the port is then made
available for the next caller.

o Storage time may be increased to 12 hours by installing the 6 hour

memory expansion card.

All PCS mail Mailboxes can be accessed from any telephone anywhere in the
world as long as Touch Tone dialing is available. All Mailbox functions are
secured by a password which the user must provide when entering their Mailbox.

The passwords are designed to keep all voicemail communications private and
secure.

The PCS mail™ can be purchased with either an Analog (universal) or Digital
(proprietary) interface.

The analog PCS mail™ requires, therefore it comes with, a power supply that
must be plugged into a 120 VAC +

10%. Whereas the Digital PCS mail™ is

completely line powered so it does not require an external power supply.

Shipping Contents

Analog:

o PCS mail system unit
o Power Adapter transformer
o Null modem cable for terminal programming – 6 foot
o Quick Reference Card

Digital:

o PCS mail system unit
o Null modem cable for terminal programming – 6 foot
o Quick Reference Card

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Connecting the Voicemail with the Telephone system

o Installation consists of mounting PCS mail on a flat, dry wall surface

and with the Analog voicemail, connect the supplied transformer to a
suitable 120 VAC outlet.

o The Voicemail system should be installed within 10 feet from the

telephone system MDF. Be sure to leave at least one inch of space
around the perimeter of the voicemail and telephone systems.

o With the analog voicemail, it is recommended that the power transformer

be plugged into an uninterrupted power supply (UPS). Especially, if the
installation depends on the systems (Voicemail and Telephone) being
active during momentary power interruptions.

o Connect the Voicemail to the telephone system using standard modular

line cord connected to a modular jack, then to the MDF or Crimp a
modular plug directly to cross connect cable and attach it directly to the
MDF.

o The ports are numbered from right to left. The Digital Systems will only

have 2 ports not 4.

Analog Voicemail:
RJ 14 Jack 1 Green/Red pair (inner)………….Port 1
RJ 14 Jack 2 Green/Red pair (inner)………….Port 2
RJ 14 Jack 3 Green/Red pair (inner)………….Port 3
RJ 14 Jack 4 Green/Red pair (inner)………….Port 4

Digital Voicemail:
RJ 14 Jack 1 Green/Red pair (inner)……….Port 1 & 2
RJ 14 Jack 2 Green/Red pair (inner)……….Port 3 & 4

4 | 3 | 2 | 1 JACK

Each Analog port connects
to the analog adaptor or
other analog port

Using the 2B + D technology
each port becomes 2 voice
mail ports

DO NOT PLUG ANALOG PORTS INTO THE DIGITAL VOICEMAIL!

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Connect digital ports to the Single Line Adaptor then connect the analog port to
the analog voicemail. If it is a digital voicemail, connect the digital port directly to
the digital voicemail. DO NOT connect an analog port to a digital voicemail.

The Analog Installation should look like this:

The Digital Installation should like this:

The Digital Voicemail system does not require an external power supply because
it is line powered. To ensure proper start up, plug J2 (left) in, then J1 (Right), the
green “Heart beat” should begin to flash. If the Voicemail loses power for any
reason, be sure to “Reboot” they system by following this procedure.

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Expansion Card (8907-06)

Installation:

Care should be taken when handling any Printed Circuit Boards (PCB). When
necessary be sure to use an antistatic wrist or grounding strap while handling or
installing any PCB. Additionally, PCB’s should only be handled by their edges,
never touch any of the electronic components.

1. Remove the Memory Expansion Card from the box and inspect for any
shipping damage. If it is damaged in any way do not continue.

2. Open the voicemail cover.

o Digital Voicemail

– to remove power form the system, unplug the

line cord from the connector labeled “J1”.

 Locate the pin connector “J4” – in the upper left
 Match the pin connector adaptors and press the card in

firmly but do not over flex the motherboard.

 Be sure to secure the bottom of the card with the supplied

plastic connector.

 Restore power by plugging in the line cord into connector

“J1”.

o Analog Voicemail

– to remove power from the system, unplug the

power adapter “J6”.

 Locate the pin connector “J7” – in the upper left
 Match the pin connector adaptors and press the card in

firmly but do not over flex the motherboard.

 Be sure to secure the bottom of the card with the supplied

plastic connector.

 Restore power to the system, insert the power plug in “J6”

3. Close the voicemail cover.

4. To verify the memory expansion – refer to the programming section.

Pin Connector “J4” Expansion Card

Pin Connector “J6”

Expansion Card

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Programming PCS mail Integration with a System24

Step 1 – Assign Voice Mail Port

o At any PCS digital Display Key Telephone:
o [f] + [ # ] + [ * ]
o The display reads DB PSWD:
o Enter password [000000] (default password)
o Press the [show] soft-key
o Press the [next] soft-key
o The display reads 1. STATION
o Press the [show] soft-key
o The display reads SHOW STA:
o Enter station number, for example, [16]
o Press the [show] soft-key
o Press the [next] soft-key until the display reads VM PORT: N
o Press the [chg] soft-key
o The display reads VM PORT: Y
o Press the [h] key
o The display reads SHOW STA:
o Enter station number, for example, [64]
o Press the [show] soft-key
o Press the [next] soft-key until the display reads VM PORT: N
o Press the [chg] soft-key
o The display reads VM PORT: Y
o Press the [h] key
o The display reads SHOW STA:
o Enter station number, for example, [17]
o Press the [show] soft-key
o Press the [next] soft-key until the display reads VM PORT: N
o Press the [chg] soft-key
o The display reads VM PORT: Y
o Press the [h] key
o The display reads SHOW STA:
o Enter station number, for example, [65]
o Press the [show] soft-key
o Press the [next] soft-key until the display reads VM PORT: N
o Press the [chg] soft-key
o The display reads VM PORT: Y

Continue to Step 2

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Step 2 – Assign Voice Mail Hunt Group and Ring Assignment

o Press the [h] key twice
o The display reads 1. STATIONS
o Press the [next] soft-key until the display reads 6. SYS APPLICAT.
o Press the [show] soft-key
o The display reads STA HUNT GROUP
o Press the [show] soft-key
o The display reads HUNT GROUP:
o Enter [8]
o Press the [show] soft-key
o The display reads GROUP TYPE: HUNT
o Press the [chg] soft-key
o The display reads GROUP TYPE: VM
o Press the [next] soft-key
o The display reads GROUP MEMBER
o Press the [show] soft-key
o The display reads MEMBER 01: EMPTY
o Press the [chg] soft-key
o Enter [16]
o Press the [save] soft-key
o Press the [next] soft-key
o The display reads MEMBER 02: EMPTY
o Press the [chg] soft-key
o Enter [64]
o Press the [save] soft-key
o Press the [hold] key
o The display reads GROUP MEMBER
o Press the [next] soft-key
o The display reads RING ASSIGNMENT
o Press the [show] soft-key
o The display reads CO LINE 1: NONE
o Press the [chg] soft-key until the display reads CO LINE 1: BOTH (Day

mode and night mode)

o Press the [next] soft-key
o The display reads CO LINE 2: NONE
o Press the [chg] soft-key until the display reads CO LINE 2: BOTH

Continue to Step 3

NOTE: In this example only two CO Lines are being used. For your
Installation you will need these steps for every CO line installed on the
PCS digital KSU. Change all of the CO LINES which will NOT be
used by the system to NONE

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Step 3 – Ringing

o Press the [h] key until the display reads 6: SYS APPLICAT.
o Press the [next] soft-key
o The display reads 1. STATION
o Press the [show] soft-key
o The display reads SHOW STA:
o Enter [10]
o Press the [show] soft-key
o Press the [next] soft-key until the display reads RING ASSIGNMENT
o Press the [show] soft-key
o The display reads CO LINE 1: BOTH
o Press the [chg] soft-key until the display reads CO LINE 1: NONE
o Press the [next] soft-key
o The display reads CO LINE 2: BOTH
o Press the [chg] soft-key until the display reads CO LINE 2: NONE

Continue to Step 4

NOTE: In this example only two CO Lines are being used. For your
Installation you will need these steps for every CO line installed on the
PCS digital KSU. Change all of the CO LINES which will NOT be
used by the system to NONE

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Step 4 – Voice Mail Integration

o Press the [h] soft-key until the display reads 1. STATION
o Press the [back] soft-key
o The display reads 6: SYS APPLICAT.
o Press the [show] soft-key
o The display reads STA HUNT GROUP
o Press the [next] soft-key
o The display reads VOICE MAIL
o Press the [show] soft-key
o The display reads ICM PREFIX: EMPTY
o Press the [chg] soft-key
o Enter [#]
o Press the [save] soft-key
o Press the [next] soft-key until the display reads RECORD DGT: EMPTY
o Press the [chg] soft-key
o Enter [#]
o Press the [save] soft-key
o Press the [next] soft-key until the display reads DIS DGT: EMPTY
o Press the [chg] soft-key
o Enter [****]
o Press the [save] soft-key
o Press the [c] key to exit programming

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Programming a Voicemail Button

The PCS Digital™ System 24 has 3 feature button categories, used for feature button
programming: CO lines (co Ln), Station (sta), and Feature (feat). Whereas, the PCS Digital™
System 48 has only 2 feature button categories, used for feature button programming: Directory
Number (dir) and Feature (feat). The Directory Number (dir) is used for entering Station numbers
and CO Line numbers (System 48 CO lines values from 700-717)

Programming a Voice Mail Button

1. Press f#3

2. Press a programmable feature button, such as the MSG button #20

3. Press [chg].

3. Press [feat] from the soft menu.

4. Press the fixed f button (located under the h button).

5. Enter 64 and press [save].

6. Press the c button.

The Voice Mail button (

f64

) is used to:

Message Waiting Indication

Operation:

1. Flashing red light on the programmed VM button

Access a Voice Mailbox

Operation:

1. From an idle station, Press the preprogrammed Voice Mail button. When the
Voice Mail answers it will prompt the user to enter their password.

Transfer a caller to a Voice Mailbox

Operation:

1. While on a CO line call

2. Press the VM button

3. MAILBOX ID: appears in the telephone display

4. Enter the Station or Mailbox number (Usually the same)

5. Press the t button or simply hang up the handset.

Answering Machine Emulation

Operation:

1. When a call goes to Voice Mail, the Voice Mail lamp light turns green, Press the Voice
Mail button.

2. MONITOR VM CALL appears in the telephone display

3. Using the Softkey, Press YES to monitor the call

4. MONITOR MODE appears in the telephone display

5. Using the Softkey, to answer the call press the ANSWER

Digital Non-Display Telephone
Operation:

1. When a call goes to Voice Mail, the Voice Mail lamp light turns green, Press the Voice
Mail button.

2. Press 1 to Listen

3. Press 2 to answer

4. Press 3 to stop listening

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Programming a Station to Call Forward to Voice Mail

Digital Display Digital Non-Display Analog (SLT)

1. Press f2 1. Press f2 1. Dial #2

2. Select: 2. Select: 2. Select:

- [idle] Idle - [0] Idle - [0] Idle

- [busy] Busy - [1] Busy - [1] Busy

- [direct] Direct - [2] Direct - [2] Direct

- [follow] Follow Me - [3] Follow Me - [3] Follow Me

- [na] No Answer - [4] No Answer - [4] No Answer

- [busy/na]

Busy or No Answer - [5] Busy or No Answer - [5] Busy No Answer

3. Enter VM Hunt Group 3. Enter VM Hunt Group 3. Enter VM Hunt

4. Press [save] 4. For No Answer, you will 4. You will need

5. Select No Answer Time: 5. Select No Answer Time: 5. Select No Answer Time:
[0] = 10 seconds

……
[4] = 50 seconds

[0] = 10 seconds
……
[4] = 50 seconds

Programming a flex button for Call Forward Busy No Answer

Operation:

1. Press f#3

2. Press a programmable feature button and press [chg].

3. Press [feat] from the soft menu.

4. Press the fixed f button (located under the h button).

5. Enter 25891 (2 = Forward, 5 = Busy/No Answer, 89 = The Hunt Group,
1 = a 20 second No Answer Time

6. Press [save].

7. Press the c button.

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Connecting the PCS mail via Hyper Terminal

1. The Null modem (Serial) cable is supplied with your PCS mail system

2. Open the PCS mail cover by using a #2 Philips or straight bladed
screwdriver.

3. The PCS mail cover opens to 90 degrees then stops. This is the
maximum limit and going beyond will void the Warranty for this product.

4. Connect the provided Null Modem cable (either end) to the PCS mail
serial port and your serial com port on your PC or Laptop.

PCS digital assumes that you as a technician understand the
operation and set-up configurations for COM ports supplied on your PC.

Physical Cable Connection from

PCS mail to PC Terminal

PCS mail

Serial COM Port

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Hyper Terminal Setup

5. From your Desktop or Laptop computer click the “Start” tab with the
{LMB},

move cursor up to Programs / Accessories / Communications /

Hyper Terminal.

6. Press {LMB}

on Hyper Terminal and the following will be displayed.

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7. This is a naming box and you will have to select a name that you wish to
call this connection session. I like to call it PCS mail .

8. After you’ve entered a name in the Name Field, Click OK.

6. Now you will be asked for the communication type of device. I.E. Serial port
or COM 1, Modem for dial up remote access service. In our installation we
will be using typically Com 1 and the settings will be 9600 baud rate, 8 Bits,
No Parity, and 1 stop bit. We will set these parameters next.

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9. Select COM 1 and then Click OK.

Analog Voicemail Digital Voicemail

10. Click OK

to accept these parameters.

COM port parameters
Bits per second: 9600
Parity: None
Stop Bits: 1
Flow control: Xon/Xoff

COM port parameters
Bits per second: 2400
Parity: None
Stop Bits: 1
Flow control: Xon/Xoff

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11. The following screen should appear.

12. Press <ESC> PCS mail AUTO ATTENDANT/VOICE MAIL Enter
Password Please: Will Appear

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Notes:

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1. Enter Default Password 0000, which appears as **** for security
reasons. Then Press <Enter>

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System Initialization

1. Select “13. System Initialization”

Note: To ensure the quality of the data – The PCS mail™ must be initialized before
customizing any programming parameters. This can only be done by a Laptop or PC.

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2. Type “Y” and press <Enter>

Selecting PBX Integration

1. Selecting the PBX integration

2. Press <Arrow Down> until you get to number 12. PBX Integration

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Note: The Digital Voicemail will only have two PBX integrations listed. PCS digital
System24 and 48, use the system24 for any 2 digit PCS digital system and system 48 for
any three digit systems

3. Press <Enter>

4. Select PCS digital System24 for any (2 digit) or PCS Digital System 48 (3
digit)

5. Press <Enter>

Analog PCS mail™PBX Integration Screen 1

6. Press <Enter> The following screen should appear.

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PBX Integration Screen 2

Fax Tone Detection

PCS mail has built-in FAX Tone recognition. If a call is received on a port and
fax tones are heard, the incoming call will be transferred to the programmed Fax
Extension, which must be programmed in this section.

To set up a Fax Extension (Extension 65 is used for this example):
Attach a fax machine to the dedicated single-line port 65
From the PBX INTEGRATION SCREEN ( shown above ) move the cursor down

to the DTMF PROTOCOL SECTION and enter the following in any vacant
section: 65 < SPACE > F < ENTER >

The entry will become 65 FaxExt
Any time fax tones are detected, the call will be transferred to extension 65.
Press <ESC> to return to previous menu

Activating only two ports:

Note: Before continuing be sure to verify the above entr

y

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Both the Digital and Analog voicemail systems can be set up as a 2 port
voicemail. However, when only activating two ports, the message notification port
must be changed from the forth port to the second port.

From the PBX Integration screen (shown above) move the cursor to the MWI /
OUTDIAL PORT CONTROL: The default entry should read 0003000.

Enter the following:
MWI/Outdial Port Control: <0300000> Press <Enter>
The line should change to:

MWI/Outdial Port Control: 0300000
All notification will now be done from the second port (Where the three is now

located).
Press <ESC> to return to the main menu

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Open & Closed Schedule

1. <Arrow up> or <Arrow down> accordingly to locate Open & Close
Schedule

2. Press <Enter>

The following screen appears.

Open & Closed Schedule Screen2

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The standard default is Mon – Fri 9:00 AM to 5:00 PM

1. To Modify, use the Arrow Keys to move to the appropriate field and
change the time.

2. Press <Enter>

3. Press <ESC> to return to the previous menu 2. NUMBERING PLAN

4. To Modify, use the Arrow Keys to move to the appropriate fields, change
to Y to allow first digit permission, then Press <Enter>, use the arrow key
to move to the next Field and add an extension if desired.

PCS MAIL provides 5 Custom Call Routing Menus (CCR) which are used to route a
caller once they have dialed into the system. When an incoming caller reaches a
CCR it provides a customized welcome greeting, and key actions which will
describe the options available to the caller based on DTMF/Touch Tone

selection

starting from 0 – 9, *, # and Time out.

Open & Close Schedule works with the CCR 1 & 2, if the date and
time match Mon-Fri 9:00AM to 5:00PM then the Schedule will transfer
the incoming caller to CCR 1 play Greeting 1 and perform the CCR1
key actions.

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Numbering Plan – CCR Menu Routing

Custom Call Routing (CCR) Menus are used to build the virtual Operator known
as the Auto Attendant. CCR Menus are used to present callers with a list of
options, for example, For Sales dial 2 etc., then allow the caller to dial a digit to
select the desired option. When one CCR Menu references another CCR menu,
the referenced menu is referred to as a Sub Menus. The PCS mail™ has 5
CCR Menus that can be used to customize each application.

Each digit 0 – 9, *, # and “T” = Time out, can be programmed to perform one
of four different tasks. First, the digit must be activated; this is done by selecting
“First Digit Permission” and setting it to “Y”. Once active, the caller will be able to
dial the digit and be transferred to the appropriate extension/mailbox. “Greeting”
is used to introduce sub-menus, which are menus referenced in the “CCR
Number”. This greeting must be recorded, or the menu options will not be
introduced to the caller when this menu option is selected.

Navigating CCR Menus

Menus and Sub Menus

Menu Sub-Menu

1

Sub-Menu

2

Previous Menu

Next Menu

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CCR2 Menu

2 (Y) 2 2

CCR Menu (2

)

Note: Pressing F1 to scroll forward through the CCR menus; Press
F2 to scroll backwards through the CCR menus.

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CCR Menu 2

2 (Y) 2 2
5 (Y) 3 3

Sales Day CCR 2 (Sub-Menu)
Typical Greeting might sound like…
You have reached the ABC company sales
department, for new car sales press 1, new lease
press 2, pre-owned car press 3, or dial 4 for the
service manager. For the Operator dial 0.

CCR 2 Greetings are recorded via Touch Tone
phone from the Admin Mailbox. See Page 38

Main Day CCR
Typical Greeting might sound like…
Hello Welcome to the ABC Company, if you know
your parties extension dial it now, for our Sales
department Press 2, Operator dial 0 or press 5 for
our company directory.

CCR 1 Greetings are recorded via Touch Tone

®

phone from the Admin Mailbox. See Page 38

Company Directory CCR 3 (Sub-Menu)
For George Dial 1, for Sally dial 2, for Henry dial
3, Cynthia etc.

CCR 3 Greetings are recorded via Touch Tone

®

phone from the Admin Mailbox. See Page 38

CCR Menu 3

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System Numbering Plan (CCR Menu Option detail descriptions)

First Digit Permission

Set this field to “N” to deny or “Y” to allow the digit to be d i aled on the current CCR
(Custom Call Routing) Menu. Digits marked as “N” are considered invalid digits.
Therefore, when these digits are dialed, the system will see t hem as invalid digits. Only
digits marked as “Y” are considered valid digits. Therefore, the first digit of valid
extensions or hunt groups should be marked as “Y”. Additionally, the following actions
can also be preformed if the digit is marked to “Y”:

Automated Attendant Extension

When a valid extension, hunt group or mailbox number is dialed and there are no other
“Actions” programmed, the caller is transferred to the desired location.

Related programming – See 9. Mailbox Assignment Direct Xfer Mode – If Direct Xfer
Mode is set to “Off” calls are transferred to the related extension; if set to “NO” calls are
sent directly to the voicemail box without ringing the extension.

Extensions

This will allow a caller to dial 1-digit to be transferred to valid extension, hunt group or
mailbox. If the customer would like one digit dialing, such as dial 2 for sales, select the
digit, mark it as “Y” then enter a valid transfer location. This location can be a valid
extension or hunt group or directly to a mailbox.

Related programming – See 9. Mailbox Assignment Direct Xfer Mode – If Direct Xfer
Mode is set to “Off” calls are transferred to the related extension; if set to “NO” calls are
sent directly to the voicemail box without ringing the extension.

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Greeting

There are 10 system greetings that can be programmed to play when a digit is dialed.
This is useful for making announcements such as directions to the Company’s office or
to introduce the functions of a “Sub-Menu.”

CCR Number

Use the F1 or F2 keys to toggle through the 5 CCR Menus. These Menus are used to
routes calls to the appropriate destination when digits are pressed. More complex
installations may use a main CCR menu as well as “Sub Menus”. A sub menu is just
another CCR menu that is used to further qualify the callers’ selections. For example, a
main CCR may have “Press 1 for Sales, a sub-CCR Menu my have “For the Inside
Sales Press 1, Outside Sales Press 2 etc.

CCR 1 Menu –
Greeting 2 introduces CCR 2
Greeting 3 introduces CCR 3

CCR 2 Menu –
Greeting 4 introduces CCR 2
Greeting 5 introduces CCR 3

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CCR Menu Greetings

The ADMIN MAILBOX (Administrator Mailbox) is a special Mailbox that is not
used for any messaging or transfer operations. It allows specific programming
functions using the Touch-tone

®

pad on any telephone.

To access System Admin Mailbox dial into any available PCS mail port and
follow these steps:

1. Dial a voice mail extension connected to your PCS mail port 1- 4. It is
suggested that the last ports in the system are used as Voicemail ports.
For example, with a 3 x 8 system the suggested ports would be 16, 64, 17,
and 65.

2. When the system answers, dial [#], when prompted, dial the System
Administrator Mailbox number. See list below for your numbering plan:

[#][0]…………….. 2 digit Mailbox system
[#][0][0]…………. 3 digit Mailbox system
[#][0][0][0]……… 4 digit Mailbox system

The complete dial sequence for a 3-digit integration (System48) is [#][#][0][0]

1. The system will announce: “Mailbox 0” – which is the System Admin
Mailbox number.

2. When requested, enter the default password-[9][#][5][6]. (This
password may be changed by pressing [2] for Mailbox Administration;
enter the System Admin Mailbox number as shown above and next
pressing [1] to change an access code. Enter a new access code
0000 – 9999, Then Press #)

The System Admin Mailbox menu will now play.
* Rerecorded System Prompts can not be restored without being sent back to the
factory!

Administrator Mailbox Options

For System Greetings Press 1
For Mailbox Administration Press 2
For Auto Attendant Configuration Press 3
To set Date and Time Press 4
To set Operation Mode Press 5
To select PBX Integration Press 6
To Record a System Prompt* Press 7
To Listen to a Prompt Press 8
Modify Open & Closing Schedule Press 9

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Auto Attendant Configuration

The “Auto Attendant” screen represents the voicemail ports. This screen is read
and programmed vertically. Ports 4 – 8 are not used at this time. In the screen
below, all of the voicemail ports are being answered by CCR1 and Greeting1
during the day, and CCR2 and Greeting2 at night. Greeting3 is programmed,
and if recorded, will serve as the “Temporary” greeting.

Auto Attendant - Field by Field Description

Operator Ext

For maximum flexibility, each Auto Attendant port can be programmed to have its
own Operator extension. This parameter is used to define the extension a caller
will be transferred to when “0” is dialed. To change this setting, press the “e“
(F4) key to delete the current setting, which will change the setting to “####”, the
enter the extension number that will receive the call when a caller dials “0”

Hunt

Future option - not currently active

VMS

Future option - not currently active

Day Mode

When a call is answered by the voicemail, the first parameter that is checked is
the “Open and Close Schedule”, which determines if it is “Day” or “Night”.

Greeting No

This defines the greeting (01-10) that is played when this voicemail port is
accessed during the day mode.

Day Mode CCR

This defines the CCR Menu (1-5) that answers, for that port, during the daytime
hours.

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Night Mode

When a call is answered by the voicemail, the first parameter that is checked is
the “Open and Close Schedule”, which determines if it is “Day” or “Night”.

Greeting No

This defines the greeting (01-10) that is played when this voicemail port is
accessed during the day mode.

Night Mode CCR

This defines the CCR Menu (1-5) that answers, for that port, during the daytime
hours.

Temp Grt On

Occasionally, it is necessary to activate a “Temporary Greeting”, which overrides
the normal day or night greeting. This is especially useful with inclement
weather. Only when this field is set to “Y” will the programmed TEMP
GREETING be played. This message can be activated or deactivated from any
internal or external telephone.

Temporary Greeting

This number represents both the temporary Greeting and CCR Menu that will be
activate when the “Temp Grt On” is set to “Y”.

No Answer Greeting

Future Feature - not currently active

Auto Attendant Start

For proper voicemail function this parameter should be set to “Y”. This enables
the system to go off-hook to answer an incoming call and wait for integration
digits. Do not change this without consulting PCS digital™ Technical Support
Staff.

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Mailbox Assignment

There are a total of 64 Mailboxes available in the PCS mail System. Mailboxes
are protected by customizable passwords, be assigned any one of the four
Classes of Service (COS) and be programmed to notify users’ pager when new
messages arrive. Additionally, mailboxes can be programmed to automatically be
added to the “Dial-by-Name” directory.

There are ten (10) hidden mailboxes that are used exclusively for announcement
only mailboxes. An announcement only mailbox plays the announcement and
then disconnects the call; they do not record messages and can only be
accessed through the Administrator Mailbox. The mailbox numbers are:

System24 – 70 – 79

System48 – 700 – 709

Field Description

Mailbox

This heading contains two fields:

- NO Mailbox index number (1-64). This is automatically generated by the
system.

- EXT Mailbox number that relates to the physical extension number. I.E.
10-16.

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Access Code

Password designated by the Mailbox owner for accessing the Mailbox.
(The default password is 0000. It is changeable from 0000-9999.)

Extension Number

Number of the physical extension for this Mailbox. This is the station that will be
the destination of callers when transferred by the PCS mail System. Also the
number used when activating or deactivating Message Wait Indicators.

Class Of Service

Number of Class of Service associated to this Mailbox. See COS details.

Outcall Notification with Message Retrieval

D1 – Dial Out

D1 is the parameter that controls whether outcall notification is active or not.
When set to “ON” all new messages will activate the “Outdial” feature, calling the
subscriber to notify them of a new message. If not activated manually, this
parameter will automatically become enabled once any digits are entered into the
“Outdial Digits” area.

PRI – Priority

The PRI parameter allows the subscriber to select between being notified for all
new messages or just new priority messages. When “PRI” is set to “Off” the
subscriber will be notified for all new messages. When set to “ON” only new
messages marked as priority will notify the subscriber.

N – Number of Attempts

When set to “0” or left blank, the voice mail performs a standard pager/beeper
notification. When set to one (1) or more, the voice mail believes that it is
notifying a telephone, so it expects the subscriber to answer the call and input
their password to pick up their new messages.

Mins – Minutes between Attempts

“Mins” is the amount of minutes that will elapse between the “N” (Number of
Attempts). For example, if the parameter “N” is set to 3, it will make 3 attempts to
notify the subscriber and if “Mins” is set to 5, then each attempt will be 5 minutes
apart.

Find Me

An outside caller can be transferred to a remote location to “Find” the mailbox
owner. To activate the “Find” feature, enter an “A” in the “Mins” field. Then enter
the telephone number in the “Outdial Digits”.

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| Installation Manual | - 55 -

“Find” - Related programming:

The user accesses their voice mailbox. Dial [3] to enter “Mailbox Options”.
Dial [4] to select “Transfer Options”. Dial [3] to enable “Auto Transfer”.

Dial Out

On/Off determines if a Mailbox owner is set to make out calls to a beeper/pager.

Beeper No

Only enter the beeper/pager telephone number. The PBX Integration system will
verify the out dial access code entered.

MSG IND

Message Indication shows the current status of the telephone Message Wait
Indication (MWI) indicator according to the system. 0 = OFF 1 = ON

Name & Name Mode

These two fields control whether the Dial-by-Name Directory functions uses the
first or last name of the mailbox user.

The Name field allows up to 17 characters including the space, which is required
between the first and last names. The space and capitalizing the first and last
name, is how PCS mail™ determines where the first name ends and the last
name begins. For example, a name entry should resemble Don Jones.

The Name_Mode field tells PCS mail™ whether to search using the Last or First
name. To change this value from Last to First use the arrow keys to move the
cursor up and highlight the L in Last. Type F and press ENTER. The value will
change to First.

The “Find” feature uses the Telephone Company facilities and not the KSU facilities,
so it can be done even if the KSU only has one CO Line. Therefore, the Telephone
Company facilities must have 3-way calling with Call Transfer. The “Outdial Digits”
Parameter is used for pager notification,

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Direct Xfr:

This field indicates whether a mailbox user has set their mailbox to transfer
callers directly to their mailbox or to be transferred to the programmed extension
number. Off = the caller will be transferred to the extension. On = the caller will
be transferred to the mailbox to leave a message.

To change this value from Off to On use the arrow keys to move the cursor to the
Direct Xfr field until the O in Off is highlighted, next Type 1 and press ENTER.
The value will change to On. To change the value to from On to Off move the
cursor to the O in On and Type 0 (zero) and press ENTER. The value will
change to Off.

When the integration type is changed on screen 12, PCS mail™ will automatically
insert the correct mailboxes into this screen as a default condition. If the PBX
extension numbers are of a different length then you will need to adjust the Mailbox
length entry in the Integration Screen to match the PBX extension length. When there
are more mailboxes than appear on the screen, press [F1] to go forward 1 screen and
[F2] to go back 1 screen. Do not delete unused mailboxes because it does not add to
any recording time. For security, it may be a good idea to change the default
password.

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Adding a Mailbox from the Main Menu:

1. Press <9> to enter Mailbox Assignments.

2. Move the cursor to the first available line, at a position left of the index
Number field. Press [F1] to go to the next page, if necessary.

3. Enter in order:
a. Next index number, then space.
b. Mailbox extension number, then space.
c. Access code if available, otherwise 0000 (valid codes are 0000-9999),
d. Extension number to be associated with this Mailbox (MUST be the

same number as the Mailbox number).

e. Press <ENTER>. To continue adding Mailboxes, return to step 3a.

4. After you finish adding Mailboxes, press <ESC> to return to the
Programming Menu.

5. A Valid Mailbox entry, for mailbox 140, will resemble:

[32] Space [140] space [0000] space [140] <ENTER>

Deleting a Mailbox from the Programming Menu:

1. Arrow Down and Press <9> to enter Mailbox Assignments.

2. Use the arrow keys to move to the Mailbox that is to be deleted.

3. Press <F4> to delete the Mailbox.

4. Press <Y> to confirm delete.

5. When you finish, press <ESC> to save your changes and return to the
main Programming Menu.

All mailboxes in the PCS mail™ system can be programmed as 2-digit, 3-digit, or 4-digit
mailbox numbers. However, a system cannot have a combination of 2-digit, 3-digit, and 4­digit mailbox lengths. The Class of Service field automatically updates to a default value
of 1 and the Dial Beeper No Out field automatically is set to off. If an invalid beeper/pager
number is entered, a user [CAN NOT] activates this type of notification remotely.

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Class of Service

All mailboxes have a default Class of Service (COS) of 1, allowing them to have
15 2-minute messages that can only be saved for 10 days. After 10 days the
messages must either be deleted, forwarded or resaved.

Service Class Index number

There are 4 different Classes of Service that can be used to define a group of
similar mailbox users, like Administrative, Inside Sales, Outside Sales, etc.

Save Period in Days

The number of days, which are programmable from 1 – 999, that a message can
be retained before it is scheduled to be deleted. No warning is given before the
message is deleted. All saved messages take up valuable memory, so it is
important to delete all messages as quickly as possible.

Length Of Msg in Minutes

This parameter controls the programmable record length, from 1 – 15 minutes, of
a message that may be left in a user’s Mailbox.

Number of Messages

This parameter controls the total number of messages that a Mailbox can store,
Valid options are 1 – 512 messages. Once the maximum number of messages
has been reached, the mailbox will play message indicating that it is full and can
no longer take new messages.

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Recording Time Left

This screen is used to display the amount of voice storage space still available in
the PCS mail System.

An expansion module is available to increase the voice storage by six hours (360
minutes). Additionally, the expansion module can be used to create a “Real
time” back-up of the system database.

Real Time Back-up

Occasionally, it is necessary to back-up the customers’ database, and restore it
on a new or the existing voicemail system. The Real Time Back-up is a
“snapshot” of the database at the time this process is run.

1. Press <19> to copy the database, Press <enter>

2. Enter the number 1, 2 or 3 for the process to begin or <ESC> to return to
the previous menu. (No need to press enter, the process beings as soon
as the number is entered)

1 Copy to High Memory
2 Copy to Low Memory
3 Erase Memory

If “Copy to high memory” or “Erase high memory” is selected, the “Erasing Chip”
screen will be displayed.

This requires the expansion card (8907-06).

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Copy to High Memory

To create a copy of the customer’s data, select “Copy to high Memory”. This will
make a “Real Time” copy of the customer’s database. The display will indicate
each section being copied, i.e. “Copying Prompts”, “Copying Greetings”,
“Copying Messages”.

When the Copy Process is complete, the voicemail will return to the initial “Enter
Password” Screen.

Copy to Low Memory

To restore the customer’s data, select “Copy to low memory”. This will restore
the previously recorded “Real Time” copy.

When the Copy Process is complete, the voicemail will return to the initial “Enter
Password” Screen.

Erase high memory

To erase the memory area, select “Erase high memory”. This will eliminate any
data that is stored in the High memory. Also, if the Expansion Card is left in the
system when it is initialized, all data stored on it will be eliminated.

Remove the Expansion Card before initializing the system or the backup copy will be
erased.

The “Real Time Back-up is a snap shot of the customer’s database at the time this
process is run. It IS NOT, nor was it intended to be a running “Mirror Image” of the
voicemail system.

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Mailbox Message Queue

This screen displays how many new messages are stored in each Mailbox. As
mailbox owners listen to their messages, and take action such as saving or
deleting the new message, their mailbox number will disappear. A mailbox will
appear multiple times on the same line if it has copied a message to other
subscribers.

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Real Time Clock

The Real Time Clock defines the current “System Time and Date” which is used
as a reference for several actions within the voicemail system, for example, the
Open and Close Schedule and “Message Envelope” information.

Arrow down to the “Real Time Clock” setting
To enter a new date and time:

1. Enter a value of 1-7 to identify the day of the week.

1 = Sunday
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday

2. Press the right arrow key or press the <ENTER> key.

3. Enter a value of 1-12 to indicate the month. Jan =1 through 12= Dec

4. Press the right arrow key or press the <ENTER> key.

5. Enter a four-digit value to indicate the year. (I.e. 2005)

6. Press the right arrow key or press the <ENTER> key.

7. Using 24-hour format, enter a value of 01-24 to set the hour.
(18:00 = 6 pm, 14:00 = 2:00pm etc.)

8. Press the right arrow key or press the <ENTER> key.

9. Enter a value of 00-59 to set the minute’s field.

10. When done, press the <ENTER> key to save the new settings.

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Version Number:

Display the current Software version number. This Information is useful when
speaking with technical support personnel.

Set System Password:

The “Set System Password” screen is used to change the system password. If
you wish to change the Voice Mail system password from the default value of
0000, enter the new password here. (The password MUST be four digits.) The
new password takes effect next time you access programming menus.

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System Voice Prompts

A system prompt list is provided on the PCS Digital web site, www.pcsdigital.net
for your review. Please DO NOT rerecord any of these prompts, because the
new recording will not match the system’s voice recording, and it is NOT possible
to undo or default one of these prompts, once it has been tampered with, unless
the system is sent to an authorized repair facility. This is not considered an “Out
of Box Failure”, so no advance replacement will be provided.

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Appendix A

Description:

The PCS Mail™ has two new features; Outcall Notification and Find Me. Outcall
notification, notifies a mailbox user when new a message is received. The
voicemail calls the preprogrammed telephone number, when it is answered, the
caller is asked to enter their password and retrieve the new message. Find me,
gives a caller the opportunity to be transferred to the same preprogrammed
telephone number. After listening to the user’s personal greeting, a caller can
dial “2” to initiate the transfer sequence allowing the caller to speak directly with
the user. The voicemail flashes the Central Office line, and dials the
preprogrammed telephone number. This transfer sequence uses 3-way calling,
supplied by the central office facility not by the key system, so this application is
possible even when the system has only one Central Office line.

Setup:

Using personal options in your voice mailbox:

o From the main, mailbox menu Dial “3” to select Personal

Options.

o Dial “4” to select the “enter beeper number” option
o Dial “2” to change the current setting
o Enter a beeper number or if a beeper is not being used, Dial “*"

to select m o re options

o Select “3” to enter the outbound notification telephone number

(probably a cellular telephone number)

o Enter the telephone number – remember to add “1” for long

distance and toll free calls – After a short pause, the system will
confirm the telephone number that was entered. Do not enter
the “#” key after the entering the telephone number.

o Once confirmed, Select “4” Out dial priority “On/Off”
o Select “2” Out dial to phone number

 Select the number of times the system should dial this

telephone number (1 – 9).

 Select how much time should elapse between each try

(1 – 63) minutes.

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Programming:

The programming flow chart guides you through the set up procedure.

Tech Tip1: The beeper and outbound notification telephone numbers are entered in
the same area, so when “2” is selected, to change the current settings, the following
prompt is played, “Insert the Beeper Number”. If another device is being used such
as a cellular telephone, home telephone, etc, dial the “*” key for more options.
Three selections are given in this menu:

1) Dial 1 for Pause. A Pause will insert a timed delay between the digits in the dial
string. A pause may be needed, for example, when using a Personal
Identification number, or when using Centrex.

2) Dial 2 to send a “*” in the dial string. “*82", temporarily unblocks caller ID
and is an example of when a “*" is needed in a dial string.

3) Dial 3 to enter the telephone number – DO NOT dial the “#” after entering the
telephone number.

4) The new telephone number is confirmed – the prompt will say “Beeper number is
Cell Phone”, then it repeats the number.

Operation note:

After a new message is received, the voicemail will call the preprogrammed
telephone number. Once dialed, the voicemail begins to play the following
message, “This is the voicemail system with a message for [user name], enter
your password now”. This message will be repeated until a password is entered.
Consequently, it is normal operation and possible, though unlikely, to answer the
call in the middle of this message or during the 5 or 6 second silence time
between the end of one playback cycle and the beginning of another.

5) If no other parameters are going to be changed, simply hang up.

6) Dial “4” to select Out Dial and Priority settings
a) For special handling, you must identify the type of call, beeper or telephone.

Select 1 for beeper, 2 for telephone, and “3” for priority.

Operation note:

If telephone “2” is selected:
Choose number of repeats:

Enter the number of times the voicemail should attempt to notify the user.
Valid “number of repeats” are 1 – 9. The voicemail will continue until this
number is reached or the password is entered.

Repeat Time:
Select how long between attempts the voicemail should wait before the
next attempt. Valid “repeat times” are 1 – 63 minutes.

Priority messages only:
The user can choose to be notified for all new messages or only new
priority messages. Dial 3 to toggle between all messages and only
priority messages.

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Personal options Flow Chart:

Operation:

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Once the “Find Me” feature is enabled, the user’s mailbox greeting will

have to be updated to include the new selection. And example greeting
may be:

o “Hi, this is [NAME]. I am sorry but I am not at my desk right now, if

you would like to leave me a message press one at the end of this
greeting, if you would like to find me, press 2.

 To “free-up” the user’s equipment the voicemail establishes

the find me transfer by using the telephony company’s
facilities. Therefore, in order for this feature to operate
correctly, it will require “3-way calling” from the telephony
company, which may be provided at a nominal cost.

Q – Will the voicemail notify me when I get a new voicemail?
A – Yes, the voicemail will dial the telephone number provided and prompt the

user to enter their password and pick up their voicemail messages.

Q – Can the voicemail transfer emergency calls to my cellular telephone?
A – Yes, using 3-way calling, provided by your local telephone company, the

voicemail transfers a call directly to the provided telephone. It does not have to
be a cellular telephone; it can also be a landline.

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Index

A

ADMIN ............................................................50

Administration Mailbox...................................50

2 Digit..........................................................50

3 Digit..........................................................50

4 Digit..........................................................50

Options ........................................................50

Administrator....................................................50

Administrator Mailbox.....................................50

Analog..............................................................21

Com Port Setup............................................34

Connection...................................................23

Expansion Card Installation.........................24

Integration Screen........................................40

Null modem.................................................21

Power Supply...............................................21

Shipping Contents........................................21

Wiring..........................................................22

Announcement Only Mailboxes.................15, 53

Answering Machine Emulation........................15

Appendix A......................................................65

Auto Attendant.................................................45

Configuration...............................................51

Automated Attendant....................................9, 48

Automatic Day/Night Mode.............................15

Automatic Gain Control...................................15

B

Backup

Real Time ....................................................59

Beeper Number.................................................55

C

Cancel Message Playback ................................15

CCR......................................9, 15, 45, 48, 51, 52

Automated Attendant...................................48

CCR Number...............................................49

Digit Pemission............................................48

Extension.....................................................48

Greeting.......................................................49

Menu Greeting.............................................50

Navigation ...................................................45

Sub Menu.....................................................45

Class of Service....................................17, 54, 58

COM 1........................................................33, 34

Configuration....................................................21

Connecting the Voice Mail...............................23

Conventions......................................................12

COS......................................................53, 54, 58

Index Number..............................................58

Critical Items....................................................12

Custom Call Routing..........................................9

D

Date & Time.....................................................62

Day Greeting ....................................................51

Day Mode Greeting Number............................51

Default Administrator Password.......................50

Default Password..............................................37

Default Transfer to Operator ............................15

Delete Message.................................................16

Deleting a Mailbox...........................................57

Dial Out............................................................55

Dial-by-Name.........................................9, 15, 55

First Name ...................................................55

Last Name....................................................55

Name Field...................................................55

Name Mode .................................................55

Digital...............................................................21

Com Port Setup............................................34

Connection...................................................23

Expansion Card Installation.........................24

Null modem.................................................21

PBX Integration...........................................40

Shipping Contents........................................21

Wiring..........................................................22

Direct Transfer..................................................56

Disclaimer..........................................................6

E

Electric-Static.................................................... 6

Enter Key..........................................................12

Envelope Information ...................................9, 16

Exculsions.......................................................... 8

Expansion Card ................................................21

Erase Memory..............................................59

High Memory...............................................59

Installation ...................................................24

Low Memory...............................................59

Expansion Module............................................59

Extension..........................................................48

Extension Number......................................53, 54

F

Fast Forward.....................................................16

Fax..................................................................... 9

Fax Detect.........................................................41

Programming...............................................41

Fax Extension...................................................41

Fax Tone Detect................................................16

Features ............................................................15

Find Me ......................................................54, 65

Programming Flow Chart............................66

Related Programming..................................55

Forward a Message...........................................16

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G

Greeting............................................................49

Greetings ..........................................................15

H

High Memory

Copy Greetings............................................60

Copy Messages............................................60

Copy Prompts..............................................60

Erase............................................................60

Hours of Storage...............................................21

Hyper Terminal..........................................31, 32

I

Inband Signaling...............................................28

Initialization......................................................38

Installation........................................................22

Expansion Card............................................24

Installation Types.............................................11

Integration ........................................................39

Inband Signaling..........................................28

System24 .....................................................41

Telephone System and Voice Mail..............25

K

Keyboard..........................................................12

L

Low Memory

Copy to Low Memory ................................60

M

Mailbox

Deleting a Mailbox......................................57

Setup............................................................20

Mailbox Assignment ..................................53, 57

Mailbox Message Queue..................................61

Mailbox Number..............................................53

Mailbox Setup............................................20, 57

Message

Delete...........................................................16

Envolope Information..................................62

Forward........................................................16

Indication.....................................................16

Information..................................................16

Pause............................................................16

Play back .......................................................9

Reply............................................................16

Restart..........................................................16

Retrieve........................................................16

Rewind.........................................................16

Save .............................................................16

Skip..............................................................17

Message Indication...........................................16

Message Information........................................62

Message Waiti ng

2-Port Installation ........................................42

Messages.......................................................9, 58

Maximum.....................................................58

Mouse...............................................................12

MSG IND.........................................................5 5

MWI .................................................................55

N

Name & Name Mode........................................55

Name Field.......................................................33

New Messages..................................................61

Night Greeting..................................................51

Night Mode CCR..............................................52

Night Mode Greeting Number..........................52

Notification.......................................................17

Null modem ......................................................31

Numbering Plan..........................................45, 48

O

One Touch Record............................................17

Open & Close

Schedule.......................................................62

Open & Closed Schedule..................................43

Operator ............................................................17

Operator Extension...........................................51

Outcall Notification..........................................65

D1 - Dial Out...............................................54

Message Retrieval........................................54

Mins - Minutes between Attempts...............54

Number of Attempts....................................54

Operation .....................................................67

Operation Note(1)........................................66

Operational Note(2).....................................66

PRI - Priority................................................54

Programming...............................................65

Programming Flow Chart............................67

Outcall Notification XE "Outcall

Notification:Programming"

Setup............................................................65

Override System Prompts.................................17

P

Pager.................................................................17

Pager Notification.............................................55

password...........................................9, 21, 54, 63

Password.........................................17, 35, 54, 63

Default.........................................................37

User..............................................................21

Pause/Restart ....................................................16

PBX Integration................................................39

Ports..................................................................21

Power Supply....................................................21

Programming

Fax Detection...............................................41

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Initialization.................................................38

Personal Computer.................................17, 31

Touch Tone............................................13, 17

R

Real Time Backup............................................59

SnapShot......................................................59

Record Length..................................................58

Recording Time Left........................................59

Repair.................................................................8

Reply ................................................................16

Retrieve ............................................................16

Rewind .............................................................16

Ringing Assignment...................................26, 27

S

Safety..................................................................6

Save..................................................................16

Security.............................................................17

Send Copies........................................................9

Send Multiple Copies.........................................9

Serial.................................................................33

Serial Cable......................................................31

Shipping Contents ............................................21

Skip Message....................................................17

Sub Menu .........................................................45

System Capabilities............................................9

System Integration............................................25

System Prompts................................................64

System24/48

Answering Machine Emulation...................29

Call Forward Button....................................30

Message Waiting Indication........................29

Station Call Forward....................................30

Transfer to a Voice Mailbox........................29

Voice Mail Button.......................................29

Voice Mailbox Access.................................29

T

TAB key ...........................................................12

Temporary Greeting .........................................51

Temporary Greeting Activate...........................52

Temporary Greeting Number ...........................52

Touch Tone.................................................12, 21

Command Features......................................13

Mailbox Administration...............................13

Menu Greetings ...........................................13

Notification..................................................13

Operating Modes..........................................13

PBX Integration...........................................13

Programming...............................................13

System Prompts...........................................13

Two(2)-Port Voice Mail...................................41

U

UPS...............................................................7, 22

User

Password......................................................21

V

Version Number ...............................................63

Virtual

Extensions..............................................17, 56

Operator.......................................................45

Voice Mailbox .............................................16

Virtual Mailboxes.............................................53

Voice Messaging............................................... 9

Voicemail Group..............................................26

Voltage .............................................................. 6

W

Warranty............................................................8