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Telephone
User Guide
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Record of Revision
This Document may contain flaws, omissions or type setting errors; no warranty is granted nor liability
assumed in relation thereto unless specifically undertaken in PCS digital’s sales contract or order confir mation. Information contained herein is periodically updated and changes will be incorporated into
subsequent editions. All specifications are subject to change without prior notice.
© copyright by PCS Digital, LLC., 2005
All trademarks contained herein are the property of their respective holders.
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Table of Contents
Telephone Introduction ................................................................................................................... 1 - 1
2.4GHz Wireless Handset ............................................................................................................... 1 - 2
31-Button Telephone ....................................................................................................................... 1 - 3
28-Button Telephone ....................................................................................................................... 1 - 4
Features of the Suite 64................................................................................................................... 2 - 1
Conventions Used in this Guide ..................................................................................................... 2 - 2
Making an Outgoing Call ............................................................................................................... 2 - 3
Description ...................................................................................................................................................... 2 - 3
Operational Notes ........................................................................................................................................... 2 - 3
Making an Intercom (ICM) Call.................................................................................................... 2 - 3
Description ...................................................................................................................................................... 2 - 3
Operational Notes ........................................................................................................................................... 2 - 3
Receiving Calls ................................................................................................................................. 2 - 4
Description ...................................................................................................................................................... 2 - 4
Operational Notes ........................................................................................................................................... 2 - 4
Accessing Voicemail Messages ....................................................................................................... 2 - 4
Description ...................................................................................................................................................... 2 - 4
Retrieve Messages ........................................................................................................................... 2 - 4
Description ...................................................................................................................................................... 2 - 4
Operational Notes ........................................................................................................................................... 2 - 4
Volume Control................................................................................................................................ 2 - 5
Description ...................................................................................................................................................... 2 - 5
Operational Notes ........................................................................................................................................... 2 - 5
Speakerphone................................................................................................................................... 2 - 5
Description ...................................................................................................................................................... 2 - 5
Hold................................................................................................................................................... 2 - 6
Description ...................................................................................................................................................... 2 - 6
Operational Notes ........................................................................................................................................... 2 - 6
Exclusive Hold ................................................................................................................................. 2 - 6
Description ...................................................................................................................................................... 2 - 6
Operational Notes ........................................................................................................................................... 2 - 6
Transfer ............................................................................................................................................ 2 - 7
Description ...................................................................................................................................................... 2 - 7
Operational Notes ........................................................................................................................................... 2 - 7
Speed Dial......................................................................................................................................... 2 - 7
Description(31-Button and Wireless Handset) ............................................................................................. 2 - 7
Description(28-Button)................................................................................................................................... 2 - 8
Operational Notes ........................................................................................................................................... 2 - 8
Call Forwarding............................................................................................................................... 2 - 8
Description (31-Button) ................................................................................................................................. 2 - 8
Direct Call Forward ........................................................................................................................................ 2 - 9
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Busy Call Forward .......................................................................................................................................... 2 - 9
No Answer Call Forward................................................................................................................................ 2 - 9
External Call Forward.................................................................................................................................. 2 - 10
Follow Me Call Forward .............................................................................................................................. 2 - 10
Follow Me (From Another Extension to This Extension) ........................................................................... 2 - 10
Follow Me (From This Extension to Another Extension) ........................................................................... 2 - 10
Delete Forward .............................................................................................................................................. 2 - 10
Operational Notes (31-Button and Wireless Handset)................................................................................ 2 - 11
Description (28-Button) .................................................................................................................2 - 11
Direct Call Forward ....................................................................................................................................... 2 - 11
Busy Call Forward .........................................................................................................................................2 - 11
No Answer Call Forward...............................................................................................................................2 - 11
External Call Forward................................................................................................................................... 2 - 11
Follow Me Call Forward .............................................................................................................................. 2 - 12
Follow Me (From Another Extension to This Extension) ........................................................................... 2 - 12
Follow Me (From This Extension to Another Extension) ........................................................................... 2 - 12
Delete Forward (Own Extension) ................................................................................................................. 2 - 12
Delete Forward (Other Extension) .............................................................................................................. 2 - 12
Delete All Forwarding .................................................................................................................................. 2 - 12
Operational Notes (28-Button) .................................................................................................................... 2 - 12
Supervised Conference ................................................................................................................. 2 - 13
Description .................................................................................................................................................... 2 - 13
Operational Notes ......................................................................................................................................... 2 - 14
Meet Me Conference Room ......................................................................................................... 2 - 14
Description .................................................................................................................................................... 2 - 14
Operational Notes ......................................................................................................................................... 2 - 14
Extension Ring Adjustment (Distinctive Ringing) ..................................................................... 2 - 15
Description (31-Button, Wireless Handset) ................................................................................................. 2 - 15
Description (28-Button) ............................................................................................................................... 2 - 15
Operational Notes ......................................................................................................................................... 2 - 15
Do Not Disturb (DND) .................................................................................................................. 2 - 15
Description .................................................................................................................................................... 2 - 15
Operational Notes ......................................................................................................................................... 2 - 15
Feature/DSS Button Programming ............................................................................................. 2 - 16
Description (31-Button, Wireless Handset) ................................................................................................. 2 - 16
Description (28-Button) ............................................................................................................................... 2 - 16
Operational Notes ......................................................................................................................................... 2 - 17
Headset Mode ................................................................................................................................ 2 - 17
Description .................................................................................................................................................... 2 - 17
Operational Notes ......................................................................................................................................... 2 - 17
Night Mode (Attendant Code)...................................................................................................... 2 - 18
Description .................................................................................................................................................... 2 - 18
Operational Notes ......................................................................................................................................... 2 - 18
Night Mode (Attendant Administration)..................................................................................... 2 - 18
Description .................................................................................................................................................... 2 - 18
Operational Notes ......................................................................................................................................... 2 - 18
Feature Code List - Alphabetical ................................................................................................... 3 - 1
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Telephone Introduction
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2.4GHz Wireless Handset
The Suite 64 is a versatile, Digital Hybrid Key Telephone System that includes many advanced features.
The System Configuration is comprised of a Main Service Unit and optional expansion boards per
specific configuration requirement. The components of a basic system include a KSU Main Service
Unit with a 2.4 Ghz wireless handset, 31-Button or a 28-Button Telephone.
The wireless handset functions similar to the 31-Button display telephone with the mobility of a
wireless environment. The handset has a hot keypad, so there is no need to press the talk or
speaker button to make a telephone call, with handsfree answer back. The backlit display makes it
easy to read even in low light environments. The Wireless handset has three Interactive Soft Buttons,
6 Programmable Flexible Buttons which are dual color and can be programmed as Station DSS keys
or direct CO Lines. Fixed buttons include - Talk, Flash, Func (FEAT) and hold)
Backlit
Display
Speaker
button
Hot Keypad
Flexible Buttons
Talk = Talk - press this button to answer incoming calls
1
Flash = Flash - used to transfer a call or establish a conference call
Hold = Place calls on hold to take another action such as paging someone.
Func (Feat) = Feature - Used to invoke features
Volume up and Volume Down (On the side) = Increases and decreases volume
SPKR = Speaker - (On the side) Allows the user to us the telephone in hands free mode.
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31-Button Telephone
The Suite 64 31-Button Telephone features an LCD Display (2 x 16 characters) with speakerphone,
three Interactive Soft Buttons, 20 Programmable FlexibleButtons (dual color LED), 8 fixed feature
keys (Trans, Hold, Clear, Feat, Volume up Mute Volume Down, and SPKR).
Supertwist Display
Soft Buttons
Flexible Buttons
Fixed Buttons
Trans = Transfer - used to transfer a call or establish a conference call
Hold = Place calls on hold to take another action such as paging someone.
Clear = Brings the telephone back to idle (hangs up on all calls)
Feat = Feature - Used to invoke features
Volume up and Volume Down = Increases and decreases volume
Mute = Temporarily suspends transmit on the telephone so that you may talk privately.
SPKR = Speaker - Allows the user to us the telephone in hands free mode.
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28-Button Telephone
The Suite 64 28-Button Telephone features a speakerphone, 20 programmable Flexible Buttons
(dual color LED), 8 fixed feature keys (Trans, Hold, Clear, Feat, Volume up Mute Volume Down, and
SPKR).
Flexible Buttons
Fixed Buttons
Trans = Transfer - used to transfer a call or establish a conference call
Hold = Place calls on hold to take another action such as paging someone.
Clear = Brings the telephone back to idle (hangs up on all calls)
Feat = Feature - Used to invoke features
Volume up and Volume Down = Increases and decreases volume
Mute = Temporarily suspends transmit on the telephone so that you may talk privately.
1
SPKR = Speaker - Allows the user to us the telephone in hands free mode.
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Features of the Suite 64
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Conventions Used in this Guide
f Feature/DSS Buttons are denoted by this symbol for ease of readability.
8 Keypad keys, such as the key indicated, are referenced by their actual appearance.
t Fixed feature keys, such as the key indicated, are referenced by their actual appearance.
Enter Indicates that a keystroke on the telephone keypad is made.
NOTE: Used to alert the reader to an important note about a feature or function.
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Making an Outgoing Call
Feature Code: 9
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
Access to Outside Lines, is available using several ways. They can be accessed by:
• Dialing the specific outside line (lines 700 - 757) or outside line group (9).
• Pressing a programmed outside line button. Refer to the DSS key programming
instructions in this guide.
NOTE: At default, all extensions are programmed with CO Line buttons for CO Lines 1~6.
To dial an outside line;
1. Press one of the outside CO line buttons where the LED is not illuminated. If the handset is
still on-hook, the Speakerphone LED will illuminate.
2. When you hear dial tone, dial the telephone number.
3. Hang up to end the call or press s, if you are using the speakerphone, to hang up.
Operational Notes
• If a CO Line is busy when the access attempt is made, a busy tone is heard and momentarily
the telephone returns to an idle status.
Making an Intercom (ICM) Call
Feature Code: 401 - 464
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
To make an intercom call, dial the extension number. By default all extensions are set to handsfree
answer back, which can be changed using the code f98
Or…
Press one of the pre-programmed Feature/DSS Buttons of the extension that you want to call. Refer
to Programming the Feature/DSS Buttons later in this guide.
Operational Notes
• Some applications may require a button to indicate use of the intercom feature at extensions.
To meet this requirement, the feature code f65 can be programmed on an available
Feature/DSS Button for use.
• Auto Line Selection is set to “ICM” (Intercom) by default, therefore, intercom dial tone is
heard automatically when lifting the handset or when pressing the s button.
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Receiving Calls
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
There are several ways in which you can answer incoming calls.
• Lift the handset.
• Press the s button.
• Press the flashing CO Line button.
Operational Notes
N/A
Accessing Voicemail Messages
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
When a Voicemail message is received the MSG DSS/Feature button LED will be flashing red.
Retrieve Messages
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
1. Press the flashing Voicemail DSS/Feature button.
2. Enter your password on the keypad. Contact your System Administrator for the default
password.
3. Follow the prompts on the Voicemail system to retrieve messages and perform other func
tions.
Operational Notes
• A Voicemail system must be installed in your Suite 64 system for the Voicemail feature to be
operational.
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Volume Control
Feature Code: N/A
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
Both the Suite 64 31-Button and 28-Button Telephones are equipped with a volume control that
allows you to adjust the various volume settings on the telephone. The following function volumes
can be adjusted:
• Background Music
• Ringing
• Handset
• Speaker
You can adjust the volume for each function while that function is in use. You can adjust ringer
volume while the telephone is idle. While the function is active, press the <> as necessary.
The volume for this function is now set and will be retained for any future use of this mode.
Operational Notes
N/A
Speakerphone
Feature code s
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
The Suite 64 Telephones are all equipped with a high-quality, half-duplex speakerphone. This feature
makes it possible to place hands-free calls. The Speakerphone is disabled when Headset Mode is
enabled.
Placing a Call
1. Press an idle outside line button or dial an intercom number.
2. The s button LED lights immediately and the speakerphone is active.
3. Press s to hang up the call.
Answering a Call
1. While your phone is ringing, press the s button.
2. The s button LED lights immediately and the speakerphone is active.
3. Press s to hang up the call.
2
Operational Notes
• The speakerphone function can be impacted by environmental conditions.
• For privacy, you can lift the handset at any time to exit from Speakerphone mode.
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Hold
Feature Code: h
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
You can place a call on Hold by pressing the h button. The LED on the line button, that you
placed on hold, will flash green at double wink rate, indicating that this line is holding for you. The
same line, which is on system hold, will flash red at all other extensions.
1. While on a line, the line green LED is flashing at a double wink rate.
2. To retrieve the call Press the line button or Press the h button. The call will be active
on that telephone and green LED now flashes at a slower rate.
Operational Notes
• Any extension with a line flashing (Red LED) can retrieve a call from System Hold.
• Callers placed on Hold will hear silence unless the Suite 64 system is equipped with an
external music source or the internal Music-On-Hold source is enabled.
Exclusive Hold
Feature Code: fh
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
When using the f and h button together, you can place an outside call on Exclusive Hold.
While connected on an outside line, press f and then press h.
Operational Notes
• When you place a CO line call on Exclusive Hold, the green LED for that line at your
telephone will flash fast and the red LED will light steady at other extensions for that CO line.
• Exclusive Hold is used only for CO line calls.
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Transfer
Feature Code: N/A
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
The Transfer feature is used to direct calls from your extension to another extension.
1. While connected to a call from either an outside line or an intercom extension press t.
2. Dial the destination directory number where this call is to be transferred or press the
appropriate extension button if programmed.
3. Hang up to complete the transfer.
Operational Notes
N/A
Speed Dial
Extension 500-519
System 600-699
Applies to:
Different procedures for the 31-Button, Wireless handset, and 28-Button Telephones as described
below.
Description(31-Button and Wireless Handset)
The Speed Dial feature allows you to store frequently dialed numbers. There are 20 speed bins per
extension and 100 system speed bins that can be shared by all extensions.
Setup
1. Press f1.
2. Dial the Speed Dial location number (500 – 519).
3. Press [show]. The current contents are displayed.
4. Press [chg].
5. Enter the number that you want to store, including Pauses (f70), Flash (f3)
and Pulse-To-Tone Conversion (*) codes.
6. Press [save]. That number is stored in this speed dial location.
7. Repeat from step 2 to continue programming Speed Dial locations from step 2 above or
hang-up (press h twice) to exit.
When dialing
If you want the systme to select the outside line just dial the Speed Dial location number
(500 – 519, 600 – 699).
If you perfer to select the outside line - do the folloing:
1. Press the desired outside line button or dial the outside line directory number.
2. Press f1.
3. Dial the Speed Dial location number (500 – 519, 600 – 699).
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Description(28-Button)
Setup
1. Press f1.
2. Dial the Speed Dial location number (500 – 519).
3. Enter the number that you want to store, including Pauses (f70), Flash (f3)
and Pulse-To-Tone Conversion (*) codes and press h.
4. Repeat from step 2 to continue programming Speed Dial locations from step 2 above or
hang-up (press h twice) to exit.
When dialing
If you want the system to select the outside line automatically dial the Speed Dial location number
(500 – 519, 600 – 699).
If you want to select the outside line to use:
1. Press the desired outside line button or dial the outside line directory number.
2. Press f1.
3. Dial the Speed Dial location number (500 – 519, 600 – 699).
Operational Notes
• Only a 31-Button Telephone can program System Speed Dial bins using Attendant Adminis
tration.
• Speed bins may be chained.
• Pauses and Flashes may be stored in Speed Dial.
• On a 31-Button Telephone, if you access an empty bin the display will show “SPEED NO.
EMPTY.”
Call Forwarding
Feature Code: f2
Applicability
Different procedures for the 31-Button, and Wireless handset and 28-Button Telephones as described
below.
Description (31-Button)
There are several choices for forwarding your calls:
• Direct – Forward all of your calls,
• Busy – Forward your calls when your telephone is busy.
• Follow Me – Forward calls at your extension to the extension where you are currently
working (conference room, associate’s office, etc.)
2
• Follow Preset – is programmed by the system administrator and can not be changed by the
station. Station forwarding overrides preset call forwarding as long as the station’s forward
timer is shorter than the preset call forward timer.
• No Answer – Forward unanswered calls to another destination.
• External – Forward CO Line calls, that are transferred to your extension, to a different,
external telephone number. This feature must be enabled by your system administrator.
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Forward conditions can be set as follows for each call forward type:
• Intercom calls only.
• Intercom and outside line (including transferred outside lines) calls.
• Outside line (CO Line) calls only.
A Forward Timer can be set for some forwarding options, such as “No Answer”. This timer determines how long a call will ring, at your extension, before it is forwarded to another destination. If this
timer is NOT set shorter than the Preset or Predefined Forward timers, then calls will be sent to the
Preset or Predefined Forward destination (if programmed in the system database).
Direct Call Forward
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [direct].
3. Enter the extension number to which calls are to be forwarded.
4. Press [save].
5. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
6. You hear a confirmation tone and the extension returns to idle. The display shows FWD in
the middle of the bottom row.
Busy Call Forward
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [busy].
3. Enter the extension number to which calls are to be forwarded.
4. Press [save].
5. Select desired type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
6. You hear a confirmation tone and the extension returns to idle. The display shows FWD in
the middle of the bottom row.
No Answer Call Forward
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [next].
3. Press [n_ans].
4. Enter the extension number to which calls are to be forwarded.
5. Press [save].
6. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
7. You hear a confirmation tone and the extension returns to idle. The display shows FWD in
the middle of the bottom row.
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External Call Forward
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [next].
3. Press [ext].
4. Enter the telephone number (cell phone, other office, etc.) where calls are to be forwarded.
5. Press [save].
6. You hear a confirmation tone and the display briefly shows the telephone number where
outside line transfers will be routed. The extension returns to idle, the display shows FWD in
the middle of the bottom row.
Follow Me Call Forward
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [next].
3. Press [follow].
Follow Me (From Another Extension to This Extension)
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [remote].
3. Press [set].
4. Enter the extension number where calls are to be forwarded from.
5. Press [save].
6. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
c. icm = intercom calls only.
7. Enter the password of the extension from which the calls will be forwarded.
8. Press [save]. You hear a confirmation tone and the extension returns to idle.
Follow Me (From This Extension to Another Extension)
1. Press f2 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Press [next].
3. Press [follow].
4. Press [preset].
5. Enter the extension number from which calls will be forwarded.
4. Press [save].
6. Select the type of calls to forward.
a. co = outside line incoming or transferred calls
b. icm/co = both intercom and outside line calls
2
7. You hear a confirmation tone and the extension returns to idle.
Delete Forward
1. Press the middle Interactive Soft Button (under the FWD in the display).
2. Each active mode of forward will be displayed, e.g.:
3. If you want to delete this forward, press [del].
Or…
4. Press [more] for other active forward settings.
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c. icm = intercom calls only.
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Operational Notes (31-Button and Wireless Handset)
• The user at the forwarded extension will hear special Intercom Reminder tone signifying that
Call Forward is activated.
• External Call Forward will forward only transferred CO Line calls.
Description (28-Button)
Direct Call Forward
1. Press f22 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Enter the extension number to which calls are to be forwarded.
3. Select the type of calls to forward.
a. 1 = outside line incoming or transferred calls
b. 2 = both intercom and outside line calls
c. 3 = intercom calls only.
4. You hear a confirmation tone and the extension returns to idle.
Busy Call Forward
1. Press f21 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Enter the extension number to which calls are to be forwarded.
3. Select the type of calls to forward.
a. 1 = outside line incoming or transferred calls
b. 2 = both intercom and outside line calls
c. 3 = intercom calls only.
4. You hear a confirmation tone and the extension returns to idle.
No Answer Call Forward
1. Press f24 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Enter the extension number to which calls are to be forwarded.
3. Select the type of calls to forward.
a. 1 = outside line incoming or transferred calls
b. 2 = both intercom and outside line calls
c. 3 = intercom calls only.
4. Enter a No Answer Time #1 between 10 and 50 (seconds). This is the time period setting
that will alert the system that if there is no answer, the call is to be forwarded.
5. Enter a No Answer Time #2 between 10 and 50 (seconds). This is the second time period
setting that will alert the system that if there is no answer, the call is to be forwarded.
6. You hear a confirmation tone and the extension returns to idle.
External Call Forward
1. Press f26 or the Feature/DSS Button designated as CALL FWD (if programmed).
2. Enter the telephone number (cell phone, other office, etc.) where calls are to be forwarded.
3. You hear a confirmation tone.
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Follow Me Call Forward
1. Press f25 or the Flexible Button designated as CALL FWD (if programmed).
2. Enter the extension number to which calls are to be forwarded.
3. Select the type of calls to forward.
a. 1 = outside line incoming or transferred calls
b. 2 = both intercom and outside line calls
c. 3 = intercom calls only.
4. You hear a confirmation tone and the extension returns to idle.
Follow Me (From Another Extension to This Extension)
1. Press f23 or the Flexible Button designated as CALL FWD (if programmed).
2. Enter the extension number where calls are to be forwarded from (originator).
3. Select the type of calls to forward.
a. 1 = outside line incoming or transferred calls
b. 2 = both intercom and outside line calls
c. 3 = intercom calls only.
4. Enter the extension password, of the extension, from which the calls will be forwarded.
Follow Me (From This Extension to Another Extension)
1. Press f25 or the Flexible Button designated as CALL FWD (if programmed).
2. Enter the extension number from which calls will be forwarded.
3. Select the type of calls to forward.
a. 1 = outside line incoming or transferred calls
b. 2 = both intercom and outside line calls
c. 3 = intercom calls only.
4. You hear a confirmation tone and the extension returns to idle.
Delete Forward (Own Extension)
1. Press f*2 + (Number of Forwarding Type) at own extension.
Delete Forward (Other Extension)
1. Press f*23 + (Extension Number of Originator) + Password of originating
Extension.
Delete All Forwarding
1. Press f20...
Operational Notes (28-Button)
2
• Regardless of whether the extension where calls are being forwarded is a 28-Button
Telephone or single line telephone, the user at the forwarded extension will hear special
Intercom Reminder Tone signifying that Call Forward is activated.
• If a Feature/DSS Button has been programmed for Call Forward mode. The LED associated
to that button will light red indicating the telephone is in Call Forward mode.
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Supervised Conference
Feature Code: f60
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
The Suite 64 system can accommodate eight, 4-party conferences simultaneously. Conferences can
include a maximum of 3 outside lines or up to 4 extensions. The Suite 64 extension that establishes a
conference becomes the conference manager and can add and/or delete members of the conference at
any time.
Establish a Three-party Conference
1. Answer or place the first call (internal or external).
2. Press h.
3. Place the second internal or external call.
4. Press the t button twice to join the connections together.
5. Hang up to end the Conference.
Establish a Four-party Conference
1. Answer or place the first call (internal or external).
2. Press h.
3. Place the second internal or external call.
4. Press the t button to join the connections together.
5. Press h.
6. Place the third call internal or external call.
7. Press the t button twice and all of the connections will be joined together. Four parties
include the controller of the conference.
8. Hang up to end the Conference.
Force Release a Conference Member (31-Button Telephone/Conference Controller only)
1. While engaged in a conference:
2. Press [forced] and the following is displayed.
3. Press [exit] to abort the operation and return to the conference or dial the directory
number (outside line number or Extension number) to release. (You can press the outside line
button or Feature/DSS button of the outside line/extension to be released.) That conference
member is disconnected and you are rejoined in conference with the remaining members.
4. Hang up to end the Conference.
Private Connection with a Conference Member (31-Button Telephone/Conference Controller only)
1. While engaged in a conference:
2. Press [private] and the following is displayed.
3. Press [exit] to abort the operation and return to the conference.
Or…
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4. Dial the directory number (outside line number or Extension number) to connect or you can
press the outside line button or Flexible button of the outside line/extension to be connected.
That conference party is removed from the conference and connected to you.
5. Reestablish the conference with all members by pressing the t button or hang up on
the current connection and rejoin the remaining member(s) by pressing h.
6. Hang up to end the conference/connection.
Operational Notes
• The conference manager is the extension that establishes a conference.
• Only the conference manager can add new parties.
• Only the conference manager is allowed to release any attending party.
• While speaking privately with a conference member other members of the conference
will be connected to Music On Hold, if supplied to the system.
• When the conference manager exits a conference, the last internal number that joined the
conference will be the new conference manager.
• When a conference is established, each time that party enters a conference, each member will
hear a conference tone.
• Conferences can only be established using a 31-Button Telephone.
• The conference manager can exit the conference, leaving it established, by dialing the code
f77.
Meet Me Conference Room
Feature Code: Dial Code 860 - 867
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
The Suite 64 system can accommodate eight, 4-party conference rooms simultaneously. Conference
rooms can include a maximum of 4 extensions or outside lines. Any extension that dials into the
conference room or Central Office line that is transferred to the conference room can attend a conference.
Meeting in a Conference Room
1. Internal extensions dial the conference room number 860 - 867.
2. CO lines can be transferred by an extension or auto attendant into a conference room.
3. An Extension user presses the t button and dials the Conference Room Number.
2
Operational Notes
4. In the Auto Attendant, the caller dials the Conference Room Number.
5. Hang up to exit the Conference Room.
• Internal extensions can dial directly into the conference room; Central Office calls must be
transferred into the conference room.
2 - 14
Page 23
Extension Ring Adjustment (Distinctive Ringing)
Feature Code: f#7
Applies to:
Different procedures for the 31-Button, Wireless Handset, and 28-Button Telephones as described
below.
Description (31-Button, Wireless Handset)
You can choose one of eight Extension Ring Adjustment for your extension to differentiate your
ringing tone from others.
1. Press the ringing code f#7.
2. You hear the current tone.
3. Press [chg] until you hear the Extension Ring Adjustment that you want and it will be
displayed.
Description (28-Button)
1. Press the ringing code f#7 +(1-8)
2. You hear the selected tone.
Operational Notes
N/A
Do Not Disturb (DND)
Feature Code: f4
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
Extensions that do not wish to receive internal or external calls can place themselves in DND mode.
An Extension in DND will appear busy on all programmed DSS buttons, and when it is dialed. However calls to the extension will follow the “No Answer Predefined Forward” parameter. However,
extensions cannot be station forwarded, and in DND at the same time. A single ring tone is heard.
1. When idle dial f4.
2. You hear the current tone.
Deactivate DND
2
1. When idle dial f4.
2. You hear the current tone.
Operational Notes
N/A
2 - 15
Page 24
Feature/DSS Button Programming
Feature Code: f#3
Applies to:
Different procedures for the 31-Button, Wireless Handset, and 28-Button Telephones as described
below.
Description (31-Button, Wireless Handset)
Suite 64 31-Button Telephones have 20 dual-colored programmable Feature/DSS Buttons. You can
program any system feature code on any Feature/DSS Button for one-button operation. Certain
programmed Feature/DSS Buttons will light when activated (Do Not Disturb, Call Forward, DSS/
BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not.
Features are separated into two distinct categories for programming onto Flexible Buttons: Directory
Numbers or Feature Codes.
1. While the phone is idle, press f#3. The display indicates that you are in Feature
button programming mode by prompting you to press a key:
2. Press the Feature/DSS Button that you want to program. The current programming disp
lays:
3. Press [chg]. The following will be displayed.
4. To program the button, you must know the feature code (Refer to section 3).
a. To program a directory number, press [dir].
b. Enter the appropriate directory number and then press [save]. If you make a
mistake, use [bksp] and [chg] to re-enter the number.
c. To program a feature code, press [pgm].
d. Press the f button.
e. Enter the feature code for example, enter 4# for DND and then press [save].
5. Continue programming other Feature/DSS Buttons or press Clear, or lift/replace the
handset to exit this programming.
Description (28-Button)
Suite 64 28-Button Telephones have 20 dual-colored programmable Feature/DSS Buttons. You can
program any system feature code on any Feature/DSS Button for one-button operation. Certain
programmed Feature/DSS Buttons will light when activated (Do Not Disturb, Call Forward, DSS/
BLF, etc.), while others such as Call Pick-Up, Background Music, Last Number Redial, do not.
Features are separated into two distinct categories for programming onto Flexible Buttons: Directory.
2
Numbers or Feature Codes.
1. While the phone is idle, press f#3.
2. Press the Feature/DSS Button that you want to program. When programming, the red LED
of the feature key being programmed will flash slowly until programming is completed.
NOTE: To program the button you must know the code number of the feature.
3. For a Directory Number press 1 + Directory Number + h.
4. For a Feature press 2 + f + Feature Code + h.
2 - 16
Page 25
Operational Notes
• On 31-Button Telephone, if you dial an invalid code you will hear error tone and the display
will show “CODE UNAVAILABLE.”
• In some cases a user can program a Feature/DSS Button for a specific CO line although
access is restricted to that line via database programming.
• Any Feature/DSS Button programmed with a code previously assigned to a different
Feature/DSS Button will cause the previously programmed Feature/DSS Button to become
unassigned.
• 31-Button Telephone Feature/DSS Buttons can be cleared of any feature code/directory
number by pressing [save] before entering a code/number.
Headset Mode
Feature Code: Dial Code f9#
Applies to:
All, 31-Button, Wireless Handset and 28-Button Telephones.
Description
When Headset Mode is active, the s button is used to turn the headset on and off (Switching
between headset and speakerphone modes). Each time the s is pressed, it toggles between;
headset, speaker and idle.
1. When idle dial f9#.
2. You hear the current tone.
Deactivate
1. When idle dial f*9#.
2. You hear the current tone.
Operational Notes
• The handset must be lifted to complete the connection
• Background music and other features react the same way while off hook
• The Clear button will bring the extension back to idle
2
2 - 17
Page 26
Night Mode (Attendant Code)
Feature Code: Dial Code f63
Applies to:
The 31-Button and Wireless Handset - (Attendant Telephone)
Description
The attendant from each tenant group can place “Their” system into Day or Night mode, which
affects incoming CO line ringing, receive assignment, and Classes of Service.
Operational Notes
• When the system is in Night mode, all digital display telephones will display “NIGHT” on the
bottom row.
Night Mode (Attendant Administration)
Feature Code: Dial Code f#0
Applies to:
31-Button Telephone or Wireless Handset
Description
By entering the Attendant Administration mode, a tenant user can place “their system” into Day,
Noon, Night or Timed mode, which affects incoming CO line ringing, receive assignment, and Classes
of Service.
1. While the phone is idle, press f#0.
2. Enter the Tenant group to be programmed-Attendant
3. Enter the Tenant password
4. Press [show].
5. The display will read [SVC MODE CHANGE]
6. Press [show].
7. Press [chg] to select between [Time], [Day], [ Noon] or [Night] modes.
Operational Notes
• “Time” mode automatically switches between Day, Noon, and Night modes.
• When the system is in Noon mode, all digital display telephones will display “Noon” on the
bottom row.
2
• When the system is in Night mode, all digital display telephones will display “NIGHT” on the
bottom row.
2 - 18
Page 27
Feature Code List -
Alphabetical
3
3 - 1
Page 28
erutaeFedoCedoCelbasiD
edoCtnuoccA
98
kcolCmralA
29f29*f
yeKmralA
26f
noitalumEenihcaMgnirewsnA
46f
tnadnettA
0
noi
tartsinimdAtnadnettA
0#f
eniLOC/mocretnI(noitceleSotuA
59f59*f
dloHcitamotuA
49f49*f
laideRcitamotuA
87f
cisuMd
nuorgkcaB
008 ro 108
)enohpeleTnottuB-82(drawroFllaCysuB
12f
)enohpeleTgolanA(drawroFllaCysuB
12# txE+ 12*#
wol
lAgniRysuB
2#f
kcaBllaC+txE #
lecnaCkcaBllaC
##f
drawroFllaC
2f
kraPllaC
37f txE+
)edoCxiffuS(detceriD-pukciPllaC+
txE 6*
)edoCxiffuS(golanAdetceriD-pukciPllaC+txE 6
puorG-pukciPllaC
*
)kcaBllaC(weiveR-elbaTDIrellaC
#6f
)edoC
xiffuS(golanAnOpmaC+txE 4
42-1seniLOC
007 ot 327
hsalFeniLOC
3f
)erutuF(1TeniLOC
827 ot 157
)erutuF(PIoVseniLOC
427
ot 727
ecnerefnoC
06f
ecnerefnoC
77f
mooRecnerefnoC
068 ot 768
)noisnetxEtnadnettA(ecivreS,thgiN,yaD
36f
)drowssa
PretnE(yrtnEesabataD
*#f
teStluafeD
96f
)ffO/nO(enoThcuoTdaPlaiD
1#f
)enohpeleTnottuB-82(drawroFllaCtceriD
2
2f
)enohpeleTgolanA(drawroFllaCtceriD
22#22*#
3
3 - 2
Page 29
erutaeFedoCedoCelbasiD
medoMmetsySrofrebmuNyrotceriD
004
srebmuNyrotceriD
104 ot 464
liamecioVrofsrebmuNyrotce
riD
564 ot 274
noisnetxEgniRevitcnitsiD
7#f
)DND(brutsiDtoNoD
4f
)edoCxiffuS(edirrevobrutsiDtoNoD+txE 3
)enohpel
eTnottuB-82(drawroFllaClanretxE
62f
egaPlanretxE
028
pUkooLyrotceriD/erutaeF
5#f
gnimmargorPnottuB)elbixelF
(erutaeF
3#f
sutatSerutaeF
85f
)enohpeleTnottuB-82(drawroFllaCeMwolloF
32f txE+
)golanA(drawroFllaCeMwolloF
3
2# txE+ 32*#
)enohpeleTnottuB-82(drawroFllaC:oTwolloF
52f
)nottuB-82(drawroFllaCmocretnIdecroF+txe 4f
)edoCxi
ffuS(gnigniRenoTmocretnIdecroF
*
)ecnerefnoC(esaeleRdecroF
47f
eniLOCdleHteG
*7f
edoMtesdaeH
#9f#9*f
pleH
27f
dl
oH
h
evisulcxE-dloH
hf
)ffO/nO(daPyeKtoH
*9f*9*f
)nottuBaseriuqeR(yeKmocretnI
56f
tceleSedoMmocretnI
89f
)edoCxi
ffuS(noisurtnI+txE 8
laideRrebmuNtsaL
8f
lleBduoL
018
daPomeM
*5f
)edoCxiffuS(tiaWegasseM+txE 9
)ecioV,txeT,eMlla
C(segasseM
09f
)ecioV,txeT,eMllaC(gnigasseM
69f
)edoCxiffuS(rotinoM+txe 1
yeKetuM
67f
)enohpeleTnottuB-82(drawroFllaCrewsnAoN
42f
3
3 - 3
Page 30
erutaeFedoCedoCelbasiD
)golanA(drawroFllaCrewsnAoN
42# txE+ 42*# txE+
droceRhcuoTenO
76f
tnaneTllAegaP
902
yneD/w
ollAegaP
9#f
srebmuNpuorGegaP
102 ot 802
1tnaneTegaP
002
)egaPeMteeM(yeKrewsnAgnigaP
95f
)egapeMteeM(golanAevie
ceRgnigaP
9#
)noisnetxE(drowssaP
79f
)laiDdeepSrofnoitresnI(esuaP
07f
srebmuNpuorGpUkciP
062 ot 762
)ecnerefnoC
(klaTetavirP
75f
snottuBerutaeFSSDgnimmargorP
4#f
snottuB)elbixelF(erutaeFgnimmargorP
3#f
noisrevnoCenoTote
sluP
*
yeKesaeleR
25f
sutatSmooR
#7f
laideRrebmuNdevaS
15f
)ffO/nO(noitacidnIgnitiaWegasseMTLS
69#69*#
lanosreP-
srebmuNlaiDdeepS
005 ot 945
metsyS-srebmuNlaiDdeepS
006 ot 996
gnimmargorPlaiDdeepS
1f
egasseMsutatS
09f
noitarep
OnottuBenO(rewsnAdnasnarT
86f
delbanEpeeBrefsnarT
65f
ffOgoLtnegADCU
19f
nOgoLtnegADCU
19*f
srebmuNpuorGDCU
03
2 ot 352
srebmuNlautriV
038 ot 952
peeBemuloV
35f
3
3 - 4
Page 31
Notes:
Page 32
Suite 64 - Telephone User Guide
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