PC-EFTPOS PX328, NPT-710 Reference Manual

Confidential Page 1 4/23/2008

PC-EFTPOS

Reference Guide

Version 1.07

April 2008

Confidential Page 2 4/23/2008

Table of Contents

PC-EFTPOS Contact Details ............................................................................................................................. 2

Introduction ........................................................................................................................................................ 2

Using PC-EFTPOS with a POS ......................................................................................................................... 3

CBA Specific Details ......................................................................................................................................... 3

Terminal Functionality Supported by CBA ....................................................................................................... 3

PC-EFTPOS Overview ...................................................................................................................................... 4

PC-EFTPOS Hardware Installation ................................................................................................................... 5

PC-EFTPOS Software Installation .................................................................................................................... 7

Function Key Menus .......................................................................................................................................... 8

Standalone Mode ............................................................................................................................................. 10

System Timeouts .............................................................................................................................................. 12

PC-EFTPOS Generated Response Codes ........................................................................................................ 12

Bank Generated Response Codes .................................................................................................................... 14

Argent Error Codes .......................................................................................................................................... 17

Settlement Receipts and Options ..................................................................................................................... 19

Receipt Layouts ............................................................................................................................................... 20

Trouble Shooting ............................................................................................................................................. 22

Who to Contact for Help .................................................................................................................................. 24

PC-EFTPOS Contact Details

PC-EFTPOS office hours are Monday to Friday, 8:30am to 5:30pm EST.

PC-EFTPOS Reception: Phone [phone]
PC-EFTPOS Website: http://www.pceftpos.com/
Support Website: http://support.pceftpos.com/
General Enquiries Email: [e-mail]

Introduction

The PC-EFTPOS terminal allows online transactions to be processed for Debit Cards (Savings and Cheque
accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners
Club and JCB)
The features of PC-EFTPOS include:

Process Purchases, Cashout, Refunds
Process Mail/Telephone Order Transactions
Integrate to POS
Standalone EFTPOS terminal (model NPT710 only)
PSTN, Argent ISDN or WAN communications

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Using PC-EFTPOS with a POS

When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through
the POS. Consult your POS vendor on the operation of EFTPOS through your POS.

When configured in Standalone Lite Mode PC-EFTPOS offers a limited functionality standalone EFTPOS
pinpad. Depending on the model the pinpad can be configured to use the internal modem or an external
connection via a PC.

CBA Specific Details

CBA help Desk Number: 1800 230 177
Requires both terminal ID and merchant ID. The terminal ID is 8 digits and merchant ID (CAIC ID)

is 15 digits. The merchant ID generally starts with “311”.

CBA refers to the Merchant ID as the CAICID
Dial-up system uses TPDU headers. NII is not required.

Terminal Functionality Supported by CBA

Functionality

EFTPOS Functionality:

Purchase



Cash Out



Refund



MOTO processing



Pre-Authorisation

Completion

Tipping

Training Mode



Balance Enquiry

Voucher Entry

Electronic Fallback (EFB)



EMV processing

Settlement Options

Settlement



Pre-Settlement



Last Settlement

Sub-Totals

Summary Totals

Shift Totals



Hardware Options:

PX318 Pinpad

PX328 Pinpad



PX368 Pinpad

NPT Terminal



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PC-EFTPOS Overview

EFT-Client Settings:

EFTPOS Control Panel

Press the control panel button on the Client settings page (above) to activate the control panel.

COM port: that the pinpad is
plugged into.

Printer: (Not used when POS is
printing). NPT denotes using
the internal printer of NPT

Host Interface: This is
normally blank. It is the IP
address of the EFTSRV which
is normally on this machine.
NPT indicates to use the
internal NPT modem.

Tracing: This is enabled by
default and records information
on the hard-drive to help us
track down any issues.

Logon: Performs a
logon to the host

Reprint: reprints
last receipt

Diagnostics:
Provides reports on
s/w configuration
and version

Setup Page:

Enter terminal
details.
Press APPLY and
then 7410 as the
password

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PC-EFTPOS Hardware Installation

PX328 EFTPOS PINpad

Supplied Equipment with terminal:

EFTPOS PINpad
PINpad Power Supply

Installation Steps

1. Plug the supplied power adaptor into a

power point

2. Connect the power supplies DB9 connector
into the PC Com Port that will be used for the
PINpad

3. Plug the PINpad into the RJ45 connector on
the powered adaptor

NPT-710 EFTPOS Terminal

Supplied Equipment with terminal:

NPT-710 Terminal
Power brick and cord
POS connector cable (RS232 Cable)
Dial-up phone cable

Installation Steps

1. Power the terminal. Connect the brick and

cord then plug into a power point.

2. Connect the power adaptor to the power
socket on the back of the terminal

3. Connect the RS232 cable (supplied) to the
COM port on the back of the PC (normally
COM 1)

4. For a terminal integrated to a POS, connect
the other end of the RS232 cable to the RS232
connector on the back of the terminal. (The
slot next to the power supply)

5. If the terminal is using the internal modem,
plug the phone cable in to the phone connector
on the back of the terminal.

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P66 Dialup Modem

Installation Steps

1. Power the P66 modem

2. Connect the power adaptor to the power socket on the back of the modem, and plug the cord into a

power socket.

3. Connect the P60 Load cable (modem cable) into the “PINpad” slot and the other end to the com port

on the pc.

4. Connect the Dial Up phone cable into the “Line” slot and the other end into the phone socket in the

wall.

Telstra Argent Terminal Adapter

Telstra use an ATA. Optus supply an MTA.
PC-EFTPOS connects to both devices the same way.

Argent Enhanced Terminal Adaptor Back-plate

Supplied Equipment:

P66 Modem
Power brick and cord
P60 Load Cable (Modem cable)
Dial Up Phone Cable

RS232 cable
connects to here

Argent does not need a P66 modem
The connection from ATA to PC is via a

standard 25-pin to 9-pin RS232 modem cable.
This is generally not supplied by Telstra and
will need to be purchased separately.

See back-plate of ATA for correct connection

of RS232 cable.

You will need your “POSAME” or “Argent

Terminal ID” when installing the Telstra ATA.

You can get this number from Telstra or your
bank. The Telstra Argent help desk number is
1300137100 option 4. Ensure you have your
Argent line number ready when you call.

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PC-EFTPOS Software Installation

1. Install Terminal

See Hardware Installation for PINpad.

2. Install Software

If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC­EFTPOS installation CD, or the setup file available for download from our website.
Follow installation wizard closely.

3. Configure Terminal

To configure the terminal, either

Press FUNC, 7410, ENTER, 1 and then enter the Terminal ID (8 digits) and then 2, ENTER and

enter the Merchant ID (15 digits).

From the Client Control Panel, go to the setup page and enter the details and press APPLY. The

confirmation password is 2468

OR

Consult your POS provider to see how the details are entered into the POS

5. Bank Logon

Open the PC-EFTPOS EFTPOS Control Panel and click on the “Logon” button.

6. Ready to Go

If the previous steps were successful the PINpad is ready to use.

PC-EFTPOS Client icon

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Function Key Menus

To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The
following function menus are available:

Function Number

Description

3824

View terminal config

7410

Configure Terminal

4648

Set Remote Init Flag

6566

Clear Reversals and SAF

11112222

Switch to standalone mode

11112223

Configure Standalone mode

11112224

Configure Idle Display

11112225

Show or Hide EFTPOS Menu for standalone Mode

11113333

TMS Logon

11113334

TMS Configuration

11114440

Show EFT-Client on POS

11114441

Show EFTSRV on POS

11114442

Show EMS-client on POS

11114455

N-TMS logon only

11114456

Set Date/Time

3824 - (Maintenance Functions - Display Only)

Option

Description

0

Display S/W Version

1

Display TID

2

Display MID

3

Display PPID

4

Tran$end ID

6

SAF count.

9

Card Read Test

7410 - (Configuration Functions) +

Option

Description

1

Configure TID

2

Configure MID

3

Header Type

5

Comms Parameters