PC-EFTPOS i3070 User Manual
A complete
guide to
PC-EFTPOS
i3070.
i3070
User Guide
Contact details
Westpac Merchant Business Solutions Help Desk
• Service, Sales and Support
• Terminal Difficulties
1800 029 749
(24 hours a day, 7 days a week)
PC EFTPOS Help Desk
• Issues/Faults with POS System
(02) 9998 9800
Manual Credit Card Authorisations
(MasterCard, Visa)
132 415
(24 hours a day, 7 days a week)
American Express Authorisations
1300 363 614
Diners Club Authorisations
1800 331 112
JCB Authorisations
1300 363 614
Cardholder Behaving Suspiciously
Note: If one of our operators asks you to retain a
card, please ensure your personal safety first.
Do not comply with the request if you or anyone
else is placed at risk.
132 415 Extension 500
Merchant details
Please complete the details below for your merchant facility.
Trading name:
Merchant number:
If your terminal is enabled for Electronic Fallback (EFB) transactions your floor limit is:
$ for credit card transactions
$ for debit card transactions
1i3070 USER GUIDE
Contents
1.0 Introduction .................................. 2
1.1 Merchant Responsibility for
Equipment and Materials
Provided .......................................... 2
1.2 Cancellation of Facility ................... 3
1.3 Damaged, Lost or Stolen
Equipment ....................................... 3
1.4 Transaction receipts ....................... 3
2.0 Getting Started ............................. 4
3.0 Passwords ..................................... 9
4.0 Procedures .................................. 10
4.1 Terminal Activation ....................... 10
4.1.1 Configure Merchant ...................... 10
4.1.2 Logon ............................................ 10
4.2 Inserting a Chip Card .................... 10
4.3 Swiping a Magnetic Stripe Card ....11
4.4 Manual input of card data ..............11
4.5 Operating Training Mode ...............12
5.0 Transaction Procedures ..............15
5.1 How to Process a Purchase ...........15
5.2 How to Process a Purchase
with Cash Transaction ...................17
5.3 How to Process a Cash Only
Transaction ....................................19
5.4 How to Process a Refund ..............21
5.5 How to Void a Transaction ............ 23
5.6 How to Process a Tip Adjustment .. 25
5.7 How to Process a Mail/Telephone
Order/e-Commerce Transaction .. 28
5.8 How to Process a
Pre-Authorisation .......................... 30
5.9 How to Process a Completion ...... 32
5.9.1 Using the ROC Number ................ 32
5.9.2 Using the Authorisation ID............ 34
6.0 Reporting Functions ................... 37
6.1 Terminal settlement ...................... 37
6.2 Funds settlement ..........................40
6.3 Pre-settlement .............................. 40
6.4 How to reprint last settlement ..... 42
7.0 Fall Back Sales Procedures ....... 43
7.1 Electronic Fall Back ...................... 43
7.2 Manual Fall Back* ......................... 45
8.0 Minimising fraud ......................... 46
8.1 CCV security codes ...................... 46
9.0 Trouble shooting ......................... 48
9.1 Hardware faults ............................ 48
9.2 Response codes ............................ 49
10.0 PIN Entry ...................................... 54
11.0 Glossary ....................................... 55
12.0 Appendix A:
Error/Fault Recovery Guide ...... 56
*Manual Fall Back facility only available when enabled on terminal.
2 i3070 USER GUIDE INTRODUCTION
1.0 Introduction
The PC-EFTPOS i3070 terminal allows transactions to be processed for Debit Cards (Savings
and Cheque accounts), Credit Cards (Visa and MasterCard) and Charge Cards (American
Express, Diners Club and JCB). To accept Charge Card transactions please contact the
Charge Card provider.
The features of the PC-EFTPOS i3070 terminal include:
●●
Process Purchases
●●
Process Purchases with Cash Out for Debit Cards
●●
Process Refunds
●●
Process Voids
●●
Process Mail/Telephone Order Transactions (MOTO) and E-Commerce (ECOM)
transactions (approved merchants only)
●●
Process Cash Out Transactions for Debit Cards
●●
Process Pre-Authorisation and Completion Transactions (approved merchants only)
●●
Process Tip Adjustments
●●
Training Mode supported
1.1 Merchant Responsibility for Equipment and Materials Provided
Imprinters and terminals (where supplied by us), plus any unused stationery and promotional
material remain the property of the Bank.
●●
You must not sell, assign or in any way encumber them.
●●
You shall not part with possession of them to a third party or give access to a third party.
●●
You must ensure that the terminals are covered by your business or contents insurance.
Terminals must not be relocated without prior authorisation.
Terminals must be located where customers can use the PINpad without the risk of other
people seeing them key in their PIN.
3i3070 USER GUIDE INTRODUCTION
1.2 Cancellation of Facility
If your merchant facility is cancelled for any reason, this equipment and materials must
be returned to us. To make arrangements for return call the Westpac Helpdesk on
1800029749. You must ensure that all equipment and materials are available to be returned
within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the bank
asinstructed.
1.3 Damaged, Lost or Stolen Equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be
charged for their replacement.
1.4 Transaction receipts
You need to retain all transaction receipts printed on POS for at least 12 months after the
date of the transaction; in secure manner for reconciliation and in case of terminal failure.
Refer to Section 14.0 Records in the Merchant Business Solutions Card Acceptance by
Business brochure.
You must provide customer with a receipt unless they request otherwise.
4 i3070 USER GUIDE GETTING STARTED
2.0 Getting Started
2.1 PC EFTPOS i3070 Terminal
The PC-EFTPOS i3070 terminal operates as a card reader and as a PINpad for the cardholder.
The PC-EFTPOS i3070 kit includes:
●●
The i3070 terminal,
●●
a detachable power supply,
●●
a PC cable with serial RS232 connection,
●●
a PC cable with USB connection and
●●
operates as a PIN Pad for the customer.
2.2 Keyboard Layout
3
def
6
mno
9
wxy
2
abc
5
jkl
8
tuv
1
Q Z
4
ghi
7
pqr
Cancel
Clear
E
N
T
E
R
0
Func
Feed
CHQ SAV
CR
Account Selection
Keys
Function key
Chip Card Reader
Mag Stripe Reader
Cancel Key
Clear Key
Enter Key
5i3070 USER GUIDE GETTING STARTED
Account Selection
Keys: The ACCOUNT SELECTION keys are used to select options displayed
on the terminal screen and to select the account required for the
transactions.
Mag Stripe
Reader:
Where a cards magnetic stripe is swiped through the terminal.
Cancel key: The CANCEL key is used to cancel the current function and return the
terminal to the idle state.
Clear key: The CLEAR key is used to clear data entered into the terminal via
thepinpad.
Enter key: The ENTER key is used to confirm data entered or displayed and to
select menu options.
Function Key: The FUNCTION key is used to access the terminal functions.
Chip Card
Reader:
To insert a Chip card with Chip facing upwards and chid side towards
the terminal.
2.3 Communications and Connections
The PC-EFTPOS i3070 can use various methods to communicate with the bank depending on
your set up at site. The terminal can be connected via IP (using PC-EFTPOS Communications
gateway), a dial-up modem (P66, P67 or P68) or Argent ISDN. Depending on which
communication method is used, the terminal is connected in different ways.
6 i3070 USER GUIDE GETTING STARTED
Connecting the pinpad to the PC:
Using the RS232 cable:
1. Plug the power adaptor into a power point.
2. Plug the RJ connector of the RS232 cable into the back of the pinpad.
3. Connect the power connector into the plug at the end of the RS232 cable.
4. Plug the RS232 connector into a COM Port on the PC.
5. Ensure that EFTClient points to the correct COM Port mentioned in Step 4 so that the
pinpad will be detected by PC. The status on EFTClient should be “PINPAD Online”
Using the USB cable:
1. Do not connect the pinpad to your PC until instructed to by the PC EFTPOS installer.
2. Plug the RJ connector of the USB cable into the back of the pinpad.
3. When instructed, connect the USB cable into a COM Port on the PC.
4. Switch the pinpad to USB mode by the following procedure:
TERMINAL DISPLAY PROCEDURE
READY
LOGO
hh:mm:ss dd/mm/yy
Press the Function key.
FUNCTION
xxxxxxxx
Key in 11112227 and press Enter.
CHANGE TO USB?
[ENTER] = YES
[CLEAR] = NO
Press the Enter key for USB mode.
5. Ensure that EFTClient points to the correct COM Port mentioned in Step 3 so that the
PIN Pad will be detected by PC. The status on EFTClient should be “PINPAD Online”
7i3070 USER GUIDE GETTING STARTED
2.3.1 IP
You will need to download PC EFTPOS Communications Gateway. Contact PC EFTPOS
to gain access to this. Other than an internet connection, there is no need for any other
connections to the pinpad or PC.
2.3.2 Dial up using modem
1. Plug the Modem power cord into the modem and the power socket at the wall.
2. Connect the telephone cable into the ‘Line’ connector on the modem and into the
telephone wall socket.
3. Connect the POS cable to a COM port on the PC and the Pinpad port on the modem.
Phone
Socket
Power
Dial Up Line
Rear of P66 Modem
Power PINpad
Com Port Com Port
Rear of PC
ECR LAN Phone Line
Modem
Cable
RS232/USB
Cable
8 i3070 USER GUIDE GET TING STARTED
2.3.3 Argent ISDN
1. Telstra supplies an Argent Terminal Adaptor (ATA). Telstra Argent helpdesk number
1300137100 option 4.
2. Connect the ATA’s RS232 modem cable from the COM port on the PC to the V24 port
onthe ATA.
3. The ATA should display a solid dot if the set up is correct.
Telstra
On Ramp
Argent
Terminal
Adapter
Serial Port Com Port
Rear of PC
Modem
Cable
RS232
Cable
9i3070 USER GUIDE PASSWORDS
3.0 Passwords
3.1 VOID Password
Your terminal is programmed with a password which is required for Voids. The void password
will have a default setting when you receive your terminal(s). You (as the authorised
signatory) will need to contact the Westpac Merchant Helpdesk to change your password.
The password can be changed at any time by contacting Merchant Business Solutions on
1800 029 749.
Ensure that your password is changed regularly to prevent unauthorised use.
You are responsible for protecting this password against unauthorised use.
3.2 Terminal Functions
The following function has been included for enabling/disabling merchant copies of a receipt:
●●
Function 11115555
Terminal will display
ENABLE
MERCHANT RECEIPT?
[ENTER] = YES
[CLEAR] = NO
When merchant copy is disabled
And
DISABLE
MERCHANT RECEIPT?
[ENTER] = YES
[CLEAR] = NO
The terminal will store this flag (after restart the flag will have the same value as it was
before restart). When the flag is on (enabled), the terminal always prints a merchant copy of
the receipt for successful transactions in any mode (standalone or integrated). When the flag
is off (disabled), the terminal works as specified in the current version of application.
10 i3070 USER GUIDE PROCEDURES
4.0 Procedures
4.1 Terminal Activation
4.1.1 Configure Merchant
When your new terminal installed in the store for the first time, you need to configure
Terminal ID (Catid field) and Merchant ID (Caid field) correctly on your POS system.
Please refer to you POS user guide for instructions on Configure Merchant procedures.
4.1.2 Logon
Please refer to your POS (Point of Sale) user guide for instructions on Logon procedures.
4.2 Inserting a Chip Card
Chip cards need to be inserted into the i3070 terminal for the duration of the transaction.
The chip card reader is located at the bottom of the terminal below the keypad.
1. Check the terminal is displaying the message PRESENT CARD.
2. Hold the card face-up with the chip towards the terminal.
3. Insert the card as far as it will go into the reader and continue processing transaction.
4. Leave the card in the terminal until prompted to remove.
5. If a chip card is swiped, the terminal prompt “Please Insert” will display.
6. If a chip card is faulty, you may be prompted to swipe the card.
11i3070 USER GUIDE PROCEDURES
4.3 Swiping a Magnetic Stripe Card
The magnetic stripe reader is located on the
right hand side of the terminal.
1. Check the terminal is displaying the
message PRESENT CARD.
2. Hold the card upside-down with the
magnetic strip facing inwards.
3. Swipe the card smoothly through the card
reader, in either direction. Ensure the whole
magnetic stripe is swiped through the
reader.
4. If there is no response from the terminal, or
CARD ERROR message displays, swipe the
card again. You might need to swipe faster
or slower.
4.4 Manual input of card data
In the event that a card cannot be inserted or swiped, the card details may be entered
through the POS system or PIN Pad to complete the transaction. Manual input of card data
available when enabled on terminal and only valid for credit card transaction.
To manually capture card details which entered through PIN Pad:
TERMINAL DISPLAY PROCEDURE
READY
LOGO
hh:mm:ss dd/mm/yy
Initiate transaction from POS.
PURCHASE $X.XX
PRESENT CARD
Press “FUNC” key on PIN Pad to enter card number.
PURCHASE $X.XX
ENTER CARD#
Enter credit card number and then press “ENTER”
on PIN Pad.
12 i3070 USER GUIDE PROCEDURES
TERMINAL DISPLAY PROCEDURE
PURCHASE $X.XX
CARD EXP MM/YY
MM/YY
Enter card expiry date and then press “ENTER”
on PIN Pad.
ENTER CCV
Enter 3 or 4 digits CCV number available on the card
and press “ENTER” on PIN Pad.
When no CCV available on card, press “ENTER” to
continue processing transaction.
4.5 Operating Training Mode
Training mode helps you train new staff members in the operation of the terminal. Training
Mode can be initiated from your POS system whenever the terminal is in a ‘ready’ state
without affecting live value totals. During Training Mode the terminal will not connect to the
Host but will perform all transactions offline. Transactions performed in Training Mode will
not affect your settlement total.
The screen will display Training Mode once a transaction is initiated.
To operate training mode:
TERMINAL DISPLAY PROCEDURE
READY
LOGO
hh:mm:ss dd/mm/yy
Set the Training Mode flag on the POS, and initiate a
transaction.
Note: Only financial transactions can be performed
while in training mode. Training mode can also only
be enabled when the terminal is in a ready state and
when there are no reversal or advices pending.
PURCHASE $X.XX
PRESENT CARD
**TRAINING MODE**
Insert the customer’s chip card into the chip card
reader.
Or:
Swipe the customer’s card through the card reader.
Process transactions as per procedures in Section 4.0. Receipts will display TRAINING/VOID
on them.
13i3070 USER GUIDE PROCEDURES
Receipt in Training Mode
MERCHANT COPY
**TRAINING ONLY**
NOT A VALID
TRANSACTION
MasterCard
………….1234 (C)
ACCT TYPE CREDIT
TRANS TYPE VOID REFUND
TERMINAL ID 28010101
POS REF 123456789876
INV/ROC NO 000473
DATE/TIME 22 JUN 09 16:14
AID A0000000041010
TC AF6702D8211E2290
AMOUNT $73.08
TOTAL AUD $73.08
AUTH 837514
APPROVED 08
CARDHOLDER SIGN HERE
X
CUSTOMER COPY
**TRAINING ONLY**
NOT A VALID
TRANSACTION
MasterCard
………….1234 (C)
ACCT TYPE CREDIT
TRANS TYPE VOID REFUND
TERMINAL ID 28010101
POS REF 123456789876
INV/ROC NO 000473
DATE/TIME 22 JUN 09 16:14
AID A0000000041010
TC AF6702D8211E2290
AMOUNT $73.08
TOTAL AUD $73.08
AUTH 837514
APPROVED 08
14 i3070 USER GUIDE PROCEDURES
Please note:
●●
In training mode, whole dollar amounts will generate an approved transaction. Other
amounts will result in a ‘response code’ corresponding to the number of cents. For
example an amount of $2.01 or $0.01 will result in a response code of 01 Declined,
Contact Bank.
To exit training mode:
TERMINAL DISPLAY PROCEDURE
READY
LOGO
hh:mm:ss dd/mm/yy
User sets the training mode flag off from the POS
and the terminal is now available for financial
transactions.
At the end of Training Mode all transactions are reset and previous values are restored
to batch and ROC (Record of Charge) number.
i3070 USER GUIDE TRANSACTION PROCEDURES 15
5.0 Transaction Procedures
5.1 How to Process a Purchase
TERMINAL DISPLAY PROCEDURE
READY
LOGO
hh:mm:ss dd/mm/yy
Initiate a purchase transaction from the POS.
PURCHASE $X.XX
PRESENT CARD
Insert the customer’s chip card into the chip card
reader.
Or:
Swipe the customer’s card through the card reader.
PURCHASE $X.XX
SELECT ACCOUNT
CHQ SAV CR
Have the cardholder select their account.
Note: The terminal will only display the available
accounts for the card entered.
CREDIT $X.XX
PIN AND/OR ENTER
XXXX
Where prompted, have the cardholder key in their
PIN and press Enter, or just press Enter.
Please refer to Section 10 for appropriate PIN entry
prompt screen.
CREDIT SALE
PROCESSING
The terminal is connecting to the bank and
processing the transaction.
If a credit transaction is selected, the issuer’s name
(eg: MASTERCARD, Visa, AMEX) is displayed on this
screen. If a debit transaction, DEBIT is displayed for
cheque or savings accounts.
REMOVE CARD
If a chip card was inserted, please remove it at this
prompt.
VERIFY SIGNATURE
CORRECT?
If signature is required, remove the card from the
terminal: Have the customer sign the receipt. If the
signature matches the signature on the card, press
Yes on the POS.
CREDIT SALE
APPROVED
This screen will appear if the transaction is
approved.
i3070 USER GUIDE TRANSACTION PROCEDURES16
Note:
1. The entering of PIN on credit is optional. Allow the cardholder to enter their PIN at
the terminal prompt. If the cardholder bypasses PIN entry a signature will need to
be obtained to authorise the transaction. A PIN on Debit is mandatory.
2. If the terminal reads ‘ENTER AUTH ID’, please refer to Section 7.0.
Before completing the sale, check that the transaction was approved. Hand the
customer their copy of the transaction record and their card. If the transaction is
declined, the terminal will display an error message giving the reason. An explanation
of the error code is available in Chapter 9.2, Response Codes.
Approved Purchase Receipt
(signature required)
Approved Purchase Receipt
(no signature required)
MERCHANT COPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard
................1111(C)
ACCT TYPE CREDIT
TRANS TYPE PURCHASE
TERMINAL ID 28010101
POS REF 123456789876
INV/ROC NO 000616
BANK REF 000123
DATE/TIME 23 JUN 09 16:56
AID A0000000041010
TC 244F234AC7FD7547
AMOUNT $28.00
TIP $........
TOTAL AUD $........
AUTH 123456
APPROVED 00
CARDHOLDER SIGN HERE
X
CUSTOMER COPY
WESTPAC TEST LAB
60 MARTIN PLACE
SYDNEY NSW 2000
MasterCard
................1111(C)
ACCT TYPE CREDIT
TRANS TYPE PURCHASE
TERMINAL ID 28010101
POS REF 123456789876
INV/ROC NO 000616
BANK REF 000123
DATE/TIME 23 JUN 09 16:56
AID A0000000041010
TC 244F234AC7FD7547
AMOUNT $28.00
TIP $........
TOTAL AUD $........
AUTH 123456
APPROVED 00
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