PC-EFTPOS ANZ Quick Reference Manual

Download

ANZ

PC-EFTPOS

Quick Reference Guide

PX368

NPT-710

Version 1.02

March 2007

Confidential Page 1 5/23/2007

Table of Contents

PC-EFTPOS Contact Details...................................................................................................................... 2

Terminal Functionality Supported by ANZ................................................................................................3

PC-EFTPOS Overview............................................................................................................................... 4

Hardware Installation.................................................................................................................................. 4

Hardware Installation.................................................................................................................................. 5

P66 Dial Up Modem................................................................................................................................... 6

Installation Steps......................................................................................................................................... 6

TMS and Remote Initialisation................................................................................................................... 7

Function Key Menu’s ................................................................................................................................. 7

Configuration of Standalone Mode............................................................................................................. 9

Standalone-Lite Menu System (NPT terminal only)................................................................................ 12

PC-EFTPOS Generated Response codes.................................................................................................. 12

Bank Generated Response Codes ............................................................................................................. 15

TMS Generated Response Codes.............................................................................................................. 18

Argent Error Codes................................................................................................................................... 19

Settlement Receipts and Options.............................................................................................................. 21

Receipt Layouts ........................................................................................................................................ 23

Trouble Shooting ...................................................................................................................................... 25

PC-EFTPOS Contact Details

• PC-EFTPOS Reception: Phone (02) 9998 9800

• Support Website: www.pceftpos.com.au

• General Enquiries: support@pceftpos.com.au

• Craig Godden cgodden@pceftpos.com.au - PC-EFTPOS Director

• Andrew Sammons asammons@pceftpos.com.au - National Sales & Marketing

• Irena Zezelj izezelj@pceftpos.com.au - PC-EFTPOS Administration Manager

• Clinton Dean cdean@pceftpos.com.au - Technical Support & Development

• Nathan Goodchild ngoodchild@pceftpos.com.au - Technical Support & Development

• Dale Fish dfish@pceftpos.com.au - Warehouse and OCV Support

• Renae Godden rgodden@pceftpos.com.au - Customer Support

• Brooke Lindsay blindsay@pceftpos.com.au - Customer Support

• Jenna Roberts

jroberts@pceftpos.com.au - Customer Support

Introduction

The PC-Eftpos terminal allows online transactions to be processed for Debit Cards (Savings and Cheque accounts), Credit Cards (Bankcard, Visa and MasterCard) and Charge Cards (American Express, Diners Club and JCB) The features of PC-Eftpos include:

• Process Purchases, Cashout, Refunds

• Process Mail/Telephone Order Transactions

• Integrate to POS

• Standalone EFTPOS terminal (model NPT710 only)

• PSTN, Argent ISDN or WAN communications

Confidential Page 2 5/23/2007

Using PC-EFTPOS with a POS

When PC-EFTPOS is configured to be used with a POS, all the EFTPOS functionality is initiated through the POS.

Consult your POS vendor on the operation of EFTPOS through your POS.

ANZ Specific Details

• ANZ help Desk Number: 1800 039 025

• Requires only a merchant ID. It is 11 digits and is referred to by ANZ as the terminal ID.

• Dial-up system uses CLNP headers. The default SHA is 82805110. POS-AME can be left blank

• Symbolic Host Address for Argent systems is: 82805110.

Terminal Functionality Supported by ANZ

Functionality

EFTPOS Functionality:

• Purchase

• Cash Out

• Refund

• MOTO processing

• Pre-Authorisation

• Completion

• Tipping

• Training Mode

• Balance Enquiry

• Voucher Entry

• Electronic Fallback (EFB)

• EMV processing

• Stand-Alone Lite Mode (NPT only)

Settlement Options

• Settlement

• Pre-Settlement

• Last Settlement

• Sub-Totals

• Summary Totals

• Detailed Transaction List

• Shift Totals

Hardware Options:

• PX318 Pinpad

• PX328 Pinpad

• PX368 Pinpad

• NPT Terminal

Confidential Page 3 5/23/2007

PC-EFTPOS Overview

EFT-Client Settings:

COM port: that the pinpad is plugged into.

Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT

Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine. NPT indicates to use the internal NPT modem.

Tracing: This is enabled by default and records information on the hard-drive to help us track down any issues.

Eftpos Control Panel

Press the control panel button on the Client settings page (above) to activate the control panel.

Logon: Performs a logon to the host

Reprint: reprints last receipt

Diagnostics: Provides reports on s/w configuration and version

Setup Page:

Enter terminal details. Press APPLY and then 7410 as the password

Confidential Page 4 5/23/2007

Hardware Installation

PX328 Eftpos Pinpad

Supplied Equipment with terminal:

EFTPOS Pinpad Pin Pad Power Supply

Installation Steps

1.Plug the supplied power adaptor into a

power point

2.Connect the power supplies DB9 connector into the PC Com Port that will be used for the pinpad

3.Plug the pinpad into the RJ45 connector on the powered adaptor

NPT-710 Eftpos Terminal

Supplied Equipment with terminal:

NPT-710 Terminal Power brick and cord POS connector cable (RS232 Cable) Dial-up phone cable

Installation Steps

1.Power the terminal. Connect the brick and

cord then plug into a power point.

2. Connect the power adaptor to the power socket on the back of the terminal

3.Connect the RS232 cable (supplied) to the COM port on the back of the PC (normally COM 1)

4. For a terminal integrated to a POS, connect the other end of the RS232 cable to the RS232 connector on the back of the terminal. (The slot next to the power supply)

5.If the terminal is using the internal modem, plug the phone cable in to the phone connector on the back of the terminal.

Confidential Page 5 5/23/2007

P66 Dial Up Modem

Supplied Equipment:

• P66 Modem

• Power brick and cord

• P60 Load Cable (Modem cable)

• Dial Up Phone Cable

Installation Steps

1. Power the P66 modem

2. Connect the power adaptor to the power socket on the back of the modem, and plug the cord into

a power socket.

3. Connect the P60 Load cable (modem cable) into the “pinpad” slot and the other end to the com

port on the pc.

4. Connect the Dial Up phone cable into the “Line” slot and the other end into the phone socket in

the wall.

PC-EFTPOS Software Installation

1. Install Terminal

See Hardware Installation for pinpad (page 6)

2. Install Software

If the POS does not have the latest PC-EFTPOS software installed, install the software from the PCEFTPOS installation CD, or the setup file available for download from our website.

Follow installation wizard closely

3. Configure Terminal

To configure the terminal, either

• Press Function 7410 and then enter the Terminal ID (8 digits) and Merchant ID (15 digits)

supplied by Commonwealth Bank)

• From the Client Control Panel, go to the setup page and enter the details and press APPLY. The

confirmation password is 7410.

Confidential Page 6 5/23/2007

PC-EFTPOS Client icon

Consult your POS provider to see how the details are entered into the POS

4. TMS Logon (optional)

When the Pinpad is in the idle state (EG the bank logo is displayed), press function 11113333 and wait for the pinpad to complete the TMS logon.

5. Ready to Go

If the previous steps were successful the pinpad is ready to use.

TMS and Remote Initialisation

Before an ANZ terminal can be used you must perform a TMS and remote initialisation.

1. Configured the terminal with a Terminal ID.

2. Press the Function key then enter 2468. The terminal will download parameters from the bank.

3. Press the Function key then enter 87. The terminal will logon, download prompts, card prefix

tables etc. from the bank.

If successful the terminal display should show READY.

Function Key Menu’s

To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The following function menus are available:

9902 - (Memory Reset Functions)

Option Description 0 Exit 1 Reset Configuration 5 Clear Statistics 7 Clear Stored Transactions 9 Reset Everything

9905 - Terminal Maintenance

Terminal Display Response

SELF TEST?

Press [ENTER] to accept, [CLEAR], [CANCEL] to exit.

CARD READ TEST?

Press [ENTER] to accept, [CLEAR] to go forward one menu, [CANCEL] to exit.

Confidential Page 7 5/23/2007

KEYBOARD TEST?

Press [ENTER] to accept, [CLEAR] to go forward one menu, [CANCEL] to exit.

DISPLAY TEST?

Press [ENTER] to accept, [CLEAR] to go forward one menu, [CANCEL] to exit.

PRINTER TEST?

Press [ENTER] to accept, [CLEAR] to go forward one menu, [CANCEL] to exit.

9905 - Configuration Functions

Terminal Display Response Description

SET CONFIG PARAM?

Press [ENTER] to accept, [CLEAR], [CANCEL] to exit.

Request access to the configuration functions.

TERMINAL ID?

Press [ENTER] if no Terminal ID is required. Alternatively enter a terminal ID.

This prompt is only displayed if the [CLEAR] key is pressed at the ENTER CARD prompt. Terminal ID as assigned by ANZ.

If the terminal ID is changed the terminal is require to logon. If there are any pending TIP or SAF transactions the terminal ID cannot be changed and this prompt is replaced with ‘ADVICE PENDING’.

POS?

Press [ENTER] if no POS is required. Alternatively, enter a POS number.

POS - this is a concatenation of the Tran$end ID and Terminal AME in Hex and converted to decimal.

COMMS MODE?

Enter the comms mode. Press [ENTER] to continue.

The COMMS Mode indicates the method of communication: 1 = Telstra Dial-up Network

2 = Optus Dial-up Network 4 = Dial-up using CLNP headers for EFTPOS and

TMS (default) 5 = Dial-up using CLNP headers for EFTPOS.

TPDU headers for TMS and TMS dials its own number.

DIAL MODE?

Enter the dial mode. Press [ENTER] to continue.

The Dial Mode indicates the method of dialling: 1 = Tone Dial

2 = Pulse Dial 3 = Tone with blind dial 4 = Pulse with blind dial

PABX?

Press [ENTER] if no PABX is required. Alternatively, enter the PABX.

Prompts the user to enter a PABX number. After a PABX number is entered, press [ENTER] to proceed. It is possible to insert a control character ‘A’ via the alpha key entry. This forces the terminal to pause for 1 second before dialling the host phone number. This prompt is not displayed if comms mode of leased line is selected.

Confidential Page 8 5/23/2007

HOST PHONE NO?

Enter the ANZ host phone number. Press [ENTER] to continue.

Allows entry of the number to dial the ANZ host. A default number shall appear in this field. It can be altered if required.

If the Host phone number is altered re-logon will be required.

This prompt will not appear if comms mode of leased line is selected.

TMS PHONE NO?

Enter the ANZ TMS phone number. Press [ENTER] to continue.

Allows entry of the number to dial the ANZ TMS. A default number shall appear in this field. It can be altered if required.

This prompt will not appear if comms mode of leased line is selected.

LINE SPEED? 9999

Enter the Line speed for the TMS number.

Possible values are ‘1’ = 1200 ‘2’ = 2400 (default)

QUICK DIAL MODE?

Enter the Quick dial mode. Press [ENTER] to continue.

Quick Dial allows for the removal of the V52 handshaking that is associated with V22. The removal of V52 is required when communicating through Optus via the TPDU method. 0 = Quick Dial Off (Typically used with Telstra)

1 = Quick Dial On (Typically used with 0ptus) This prompt will not appear if comms mode of

leased line is selected.

TMS NII?

Network International Identifier (NII)

Enter the NII required. Press [ENTER] to continue.

A default value of 0200 is displayed in this field. The NCC1 previously used this value as a means of routing messages to Prod Or Dev TMS servers. The NII values are now 200 for Dev and Prod but different dial numbers are used.

TMS SHA?

Enter the TMS Symbolic Host Address. Press [ENTER] to continue.

Allows entry of the symbolic host address to contact TMS. A default SHA is displayed in this field but can be altered if required.

Configuration of Standalone Mode

1. If using the internal NPT modem, ensure Dial-up parameters are set up.

2. Configure Standalone Mode options (Function 11112223), refer to table below.

3. Switch to Standalone Mode by pressing [Func] button then enter, followed by 11112222 then enter.

The terminal will prompt switch to standalone mode, press enter to accept.

Terminal display Comment The merchant press [FUNC].

FUNCTION ********

The merchant enters [1] [1] [1] [1] [2] [2] [2] [3] and press [ENTER].

Confidential Page 9 5/23/2007

Terminal display Comment

INTERNAL PRINT?

Pressing [ENTER] will enable the terminal to use the internal printer. Pressing [CLEAR] will allow the terminal to send receipts to the POS to be printed.

USE WINDOWS DEFAULT PRINTER?

If the operator selected [ENTER] from above, this will prompt. Select [ENTER] if the default Windows printer is to be used on the POS. Select [CLEAR] if the POS printer is to be used for printing.

INTERNAL MODEM?

Pressing [ENTER] will enable the terminal to use the internal modem. Pressing [CLEAR] will allow the terminal to use the POS to send messages to and from the bank.

JOURNAL TXNS?

If both Internal Print and Internal modem were both selected, this option will be displayed. It allows the terminal to journal the transactions to the EFT-Client on the POS. It should only be selected if the POS will be connected and the Eft-client is running.

PRINT SECOND RECEIPT?

Selecting [ENTER] will allow the standalone mode to prompt for the printing of a customer receipt after the merchant receipt has been printed. Selecting [CLEAR] will only print the customer copy of debit card receipts.

SWIPE START TRANSACTIONS?

Selecting [ENTER] will allow the standalone mode to start a transaction by the customer swiping a card or selecting the option from the menu, Selecting [CLEAR] will only allow a transaction to be started by the menu.

Using Standalone Mode

Terminal Menu Screens

The menu system represents the user interface for the terminal. The menu allows the operator to access all of the terminal functionality without the need for a POS system.

The terminals functionality is grouped with similar functions and is accessed via menus. A menu contains up to 3 menu items. Each of the menu items allows access to a function or sub menu. If the terminal as other applications installed, these menu’s will follow on from EFTPOS

Key Description

ENTER

Cycles clockwise through the menus.

CLEAR

Cycles anti-clockwise through the menus.

CANCEL

Exit from Totals Sub-menu

CHQ

Selects the menu item directly above the soft function key.

SAV

Selects the menu item directly above the soft function key.

Confidential Page 10 5/23/2007

( Configure idle mode.) - 11112224

Terminal display Comment The merchant press [FUNC].

FUNCTION ********

The merchant enters [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER].

ENABLE IDLE MODE?

If the operator selects [ENTER], the terminal will revert to Idle mode after a defined timeout when in Standalone-lite mode.

ENABLE IDLE IMG

Pressing [ENTER] will allow the terminal to display its customer logo on the Idle screen.

DISPLAY THE DATE

Pressing [ENTER] will display the current date on the bottom line of the Idle display

DISPLAY THE TIME

Pressing [ENTER] will display the current time on the bottom line of the Idle display

IDLE TIMEOUT

-10 20 +10

This allows the setting of the Idle Timeout. The middle value indicates the current value (inc seconds). Selecting the function key under -10 decreases the value by 10 and the function key under the +10 increases the value by 10. Pressing [ENTER] selects the new value

11112222 - Invoke Stand-Alone Lite Mode.

This function will switch the terminal to/from standalone mode.

2468 - TMS Init

This function will send a message to the Terminal Management System (TMS)

74 - Print Software version (NPT in Standalone Mode)

This function will print the software version report on the NPT printer.

87- Remote Init

This function will send an RSA message to the bank. This is required when the terminal is installed.

88 - Upload stored transactions.

This function will upload all currently stored transactions.

System timeouts

The PINpad will support the following 'time outs' for its PCEFTPOS Client and Network interface:

PINPAD

TIMEOUT

EVENT

3 seconds PCEFTPOS Client ACK to PINpad request

3 seconds PCEFTPOS Client ACK to send Host message request 10 seconds PCEFTPOS Client response to display request 10 seconds PCEFTPOS Client response to print request 45 seconds Host response to Financial Transaction requests 45 seconds Host response to administration requests 45 seconds Host response to Reversals and SAF uploads 60 seconds Customer response to Card entry prompt 30 seconds Customer response to Account prompt 60 seconds Customer response to PIN entry prompt

180 seconds PCEFTPOS Client response to insert slip request 120 seconds PCEFTPOS Client response to verify signature request

Confidential Page 11 5/23/2007

Standalone-Lite Menu System (NPT terminal only)

EFTPOS

  

PUR CASH RFND

EFTPOS

  

TOTL DETL SETL

SUPERVISOR

  

XTRA INIT COPY

PC-EFTPOS Generated Response codes

*For assistance with the following codes, contact your POS Vendor.

CODE DESCRIPTION

PINPAD DISPLAY

PINpad is in the Idle mode awaiting a PCEFT Client request.

READY

Application error.

TRAN CANCELLED

SYSTEM ERROR

No CPAT entry for swiped card.

CARD NOT ACCEPTED

Auth number of completion could be found.

AUTH NOT FOUND

Amount of completion does not match pre-auth.

AMOUNT NOT

MATCHED

No cash out allowed on credit card sales.

TRAN CANCELLED

NO CASH ON CR

The pinpad is not logged on.

INIT REQUIRED

Printer Error

The customer has exceeded the PINpad's time out limit.

TRAN CANCELLED

OPERATOR TIMEOUT

TMS Init required.

TMS INIT

REQUIRED

Manual card entry not allowed.

CARD MUST BE

SWIPED

Confidential Page 12 5/23/2007

PINPAD DISPLAY

CODE DESCRIPTION

The operator has cancelled the transaction because of an invalid signature.

TRAN DECLINED

SIGNATURE ERROR

The operator has cancelled the transaction when a card or PIN or Account retry prompt is being displayed.

TRAN CANCELLED

No matching transaction for tip adjust.

RECALL NO

NOT FOUND

Transaction already tipped.

ALREADY TIPPED

Transaction not allowed.

TRAN CANCELLED SYSTEM ERROR TP

Tip amount exceeds percentage.

TIP AMOUNT

EXCEEDS MIMIT

Over floor limit.

LIMIT EXCEEDED

Pre-Auth batch full

TRAN CANCELLED SYSTEM ERROR TT

SAF batch full.

EFB DISALLOWED

SAF FULL

EMV SDA error

DECLINED

CALL YOUR BANK

Auth declined.

TRAN CANCELLED

AUTH DECLINED

SAF batch full

TRAN CANCELLED

SYSTEM ERROR

Card rejected by Pinpad.

CARD NOT ACCEPTED

Account error.

ACCOUNT TYPE

ERROR

No answer was received from the Bank for the transaction request.

TRAN CANCELLED

NO RESPONSE

EFB disallowed.

EFB DISALLOWED

Expired card in EFB.

EXPIRED CARD

EFB floor limit exceeded.

OVER EFB LIMIT

EFB refund limit exceeded.

EFB REFUND

LIMIT

Cash-out not allowed in EFB.

CASH OUT

NOT ALLOWED

The PINpad has received a Host message with an incorrect TRAN CANCELLED

Confidential Page 13 5/23/2007

PINPAD DISPLAY

CODE DESCRIPTION

Terminal Id. ERROR 02

The PINpad has received a message from the Bank that failed its authentication.

TRAN CANCELLED

ERROR 05

An error code has been returned from the Tran$end network 'XX' represents the PDU error and 'YY' the PDU Code.

TRAN CANCELLED

SYSTEM ERROR

A message with an incorrect length was received from the network.

TRAN CANCELLED SYSTEM ERROR X9

A message with an incorrect address was received from the network.

TRAN CANCELLED

SYSTEM ERROR XA

A message with an incorrect Response Code has been received from the Bank.

TRAN CANCELLED

SYSTEM ERROR

A message with an incorrect Message Type has been received from the Bank OR the message received is greater than 360 bytes.

TRAN CANCELLED

MSG TYPE ERROR

The luhn check on a manual card read has failed.

CARD NUMBER

INVALID

The month of the expiry date on a manual card read is invalid

INVALID

EXPIRY DATE

The transaction is not supported by the pinpad.

TRAN CANCELLED

INVALID TRANS

Terminal has not been keyloaded. Return to ANZ

TRAN CANCELLED

KEYS REQUIRED

The STAN returned from the bank was not the one expected.

TRAN CANCELLED

ERROR 03

Key was pressed during bank upload.

TIMEOUT EXPIRED

Advice or reversal pending. Cannot configure.

READY

INIT REQUIRED

Transaction not allowed.

TRAN CANCELLED

SYSTEM ERROR

Trace # invalid.

TRAN CANCELLED

SYSTEM ERROR

Invalid amount received from POS.

TRAN CANCELLED

SYSTEM ERROR

Batch empty error.

TRAN CANCELLED

SYSTEM ERROR

Pin mismatch on smart card.

TRAN CANCELLED

PIN MISMATCH

Configuration required.

CONFIGURATION

REQUIRED

Completion timeout.

APPROVED

Confidential Page 14 5/23/2007

PINPAD DISPLAY

CODE DESCRIPTION

Upload/download interrupted.

General modem error

MODEM ERROR

No dial tone.

NO LINE

No Answer. The number that was dialled did not answer.

NO ANSWER

Line Busy. The number that was dialled was engaged.

NUMBER BUSY

No phone number programmed in terminal

HOST NO INVALID

Power fail. The terminal has power failed during processing

POWER FAIL

No Carrier. The modem lost carrier during processing

ERROR 01

No EFT Server. The connection from the client to the EFTSRV is missing.

TRANS CANCELLED

SYSTEM ERROR Z7

Bank Generated Response Codes

*For assistance with the following codes, contact your Bank.

CODE

DESCRIPTION

PINPAD DISPLAY

Approved or completed successfully APPROVED

Declined-refer to card issuer TRAN CANCELLED

CARD ERROR REFER

Declined-issuer’s special conditions TRAN CANCELLED

CARD ERROR REFER

Invalid sequence number TRAN CANCELLED

SYSTEM ERROR 03

Do not honour TRAN CANCELLED

SYSTEM ERROR 05

Error TRAN CANCELLED

SYSTEM ERROR 06

Honour with identification SIGNATURE

REQUIRED

Invalid Transaction or if returned on a settlement – Settlement already taken.

TRAN CANCELLED

TRAN NOT ALLOWED

SETTLEMENT

ALREADY TAKEN

Invalid Amount TRAN CANCELLED

SYSTEM ERROR 13

Confidential Page 15 5/23/2007

PINPAD DISPLAY

CODE

DESCRIPTION

Invalid card number (no such number) TRAN CANCELLED

CARD NOT VALID

No such issuer TRAN CANCELLED

SYSTEM ERROR 15

No action taken TRAN CANCELLED

SYSTEM ERROR 21

Format Error TRAN CANCELLED

SYSTEM ERROR 30

Bank not supported by switch TRAN CANCELLED

CARD SUPPORTED

Expired card TRAN CANCELLED

CARD ERROR REFER

Suspected fraud TRAN CANCELLED

SYSTEM ERROR 34

Restricted card TRAN CANCELLED

CARD ERROR REFER

Allowable PIN retries exceeded TRAN CANCELLED

PIN ERROR REFER

No credit account TRAN CANCELLED

ACCT TYPE ERROR

Lost card TRAN CANCELLED

CARD ERROR REFER

Stolen card TRAN CANCELLED

CARD ERROR REFER

Not sufficient funds TRAN CANCELLED

NOT AUTHORISED

No cheque account TRAN CANCELLED

ACCT TYPE ERROR

No savings account TRAN CANCELLED

ACCT TYPE ERROR

Expired card TRAN CANCELLED

CARD EXPIRED

Incorrect PIN PIN INCORRECT

TRY AGAIN

No card record TRAN CANCELLED

SYSTEM ERROR 56

Transaction not permitted to cardholder TRAN CANCELLED

SYSTEM ERROR 57

Transaction not permitted to terminal TRAN CANCELLED

SYSTEM ERROR 58

Exceeds withdrawal amount limit TRAN CANCELLED

SYSTEM ERROR 61

Restricted Card TRAN CANCELLED

CARD ERROR REFER

Security Violation TRAN CANCELLED

KEYS INCORRECT

Allowable number of PIN tries exceeded TRAN CANCELLED

PIN ERROR REFER

Issuer or switch is inoperative ERROR ISSUER

NOT AVAILABLE

Duplicate transmission TRAN CANCELLED

SYSTEM ERROR 94

Confidential Page 16 5/23/2007

PINPAD DISPLAY

CODE

DESCRIPTION

System malfunction TRAN CANCELLED

SYSTEM ERROR 96

Advises that reconciliation totals have been reset APPROVED

MAC error TRAN CANCELLED

SYSTEM ERROR 98

Software deletion failure TRAN CANCELLED

SYSTEM ERROR P2

Invalid software in terminal TRAN CANCELLED

SYSTEM ERROR P3

Invalid Module Name/Version Number/Checksum received TRAN CANCELLED

SYSTEM ERROR P6

Parameter download aborted by terminal re-logon TRAN CANCELLED

SYSTEM ERROR P7

Incorrect acquirer software version level re-initialise TRAN CANCELLED

SYSTEM ERROR P8

Confidential Page 17 5/23/2007

TMS Generated Response Codes

CODE

DESCRIPTION

PINPAD DISPLAY

Successful TMS request. TMS LOGON

SUCCESSFUL

Terminal cannot get pages from OS necessary for download. TRAN CANCELLED

SYSTEM ERROR N8

Application activation failed. TRAN CANCELLED

SYSTEM ERROR N8

During a software download or a generic file download the TMS has tried to open a file that does not exist.

TRAN CANCELLED

SYSTEM ERROR I1

A query that was generated for the database file. TRAN CANCELLED

SYSTEM ERROR I3

The terminal has requested a download that is too large. TRAN CANCELLED

SYSTEM ERROR I4

The TMS is unable to correctly read a version file for a software download.

TRAN CANCELLED

SYSTEM ERROR I5

An internal TMS error has caused a buffer overflow. TRAN CANCELLED

SYSTEM ERROR I6

An invalid download request has caused TMS to read past the end of a download file.

TRAN CANCELLED

SYSTEM ERROR I7

The terminal has not been configured. TRAN CANCELLED

SYSTEM ERROR I8

The terminal has requested a table that does not exist. TRAN CANCELLED

SYSTEM ERROR I9

The terminal has sent an unknown request to TMS. TRAN CANCELLED

SYSTEM ERROR IA

An internal TMS value has become out of bounds and the TMS is unable to complete a request.

TRAN CANCELLED

SYSTEM ERROR IB

File does not exist on TMS. TRAN CANCELLED

SYSTEM ERROR IC

Some thing has failed that never should and we have not defined an error for it!

TRAN CANCELLED

SYSTEM ERROR IZ

Confidential Page 18 5/23/2007

Argent Error Codes

Argent Basics

The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up.The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up.The display will flash continuously if call progress encounters an error condition during start-up. The table below provides a list of “start-up status codes ” that the ATA will display in order of sequence when the power is being applied,the call is being set up and the configuration is being downloaded by the Argent Network Management System (NMS).

Argent Error Codes

Display Interpretation

Building Bars..........Program decompressing into memory

Steady 1 .................Power-on test executing.Dot will pulse on/off

Steady 2 ................D-channel interface active for EFTPOS

Steady 3 ................Pre-configuration in progress,learning identity

Steady 4.................Remote management in progress,configuration

Steady 5 ................Software download in progress

Steady 6 ................Reserved

Steady 7 ................Reserved

Steady 8 ................Reserved

Steady 9 ................Reserved

Steady 0 ................Reserved

Steady dot..............Normal Operation (no fault)

ATA Seven Segment Display Start-up Status Codes

Display Interpretation

Flashing 1...............Power up test fails

Flashing 2...............ISDN connection down

Flashing 3..............No carrier on EFTPOS port

Flashing 4..............Data overrun/underrun on Serial V.24 port

Flashing 5 .............No stations responding to polls on EFTPOS port

Flashing 6 .............Last call attempt failed,D-Channel

(X.25 fault or Argent server or NMS unavailable)

Flashing 7 .............Not applicable

Flashing 8 .............NMS has no pre-configuration to download

Flashing 9 .............NMS main configuration failure

Flashing 0 .............Not applicable

Confidential Page 19 5/23/2007

CLNP error codes

CLNP error codes are reported as XX/YY where XX =Information code,and YY=Error code as below:

Info Code Meaning

0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off

Error Code Meaning

0 No Error 1 Unknown terminal ID. 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 (Reserved) 7 Not Supported 8 Destination unreachable 9 Not Supported 10 Not Supported 11-16 (Reserved) 17 Not Supported 18 Not Supported 19 (Reserved) 20 Not Supported 21 Not Supported 22 Undefined Symbolic Host Address 23 Invalid Station for Terminal 24 Invalid Command from Terminal 25 Not Supported 26 Not Supported 27-29 (Reserved) 30 No Data in PDU 31 Not Supported 32 Unknown Host 33 Not Supported

Confidential Page 20 5/23/2007

Settlement Receipts and Options

Settlement Receipt

-----------------------MERCHANT NAME

MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

ANZ SETTLEMENT

TERMINAL ID ttttttttttt

Terminal ID of terminal

REFERENCE NO rrrrrr

STAN

DD/MM/YY hh:mm

Settlement date and time.

APPROVED 00

------------------------

Last Totals Receipt

-----------------------MERCHANT NAME

MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

ANZ EFTPOS LAST SUMMARY TOTALS AS AT DD/MM/YY

TERMINAL ID ttttttttttt

Terminal ID of terminal

REFERENCE NO ssssss

STAN

PUR $$$$.cc nnnn CASH $$$$.cc nnnn RFND $$$$.cc nnnn

TOTAL $$$$.cc nnnn

Total calculated by the bank.

DD/MM/YY hh:mm

Current date.

APPROVED 00

------------------------

Confidential Page 21 5/23/2007

SummaryTotals Receipt

------------------------

MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

ANZ EFTPOS SUMMARY TOTALS

TERMINAL ID ttttttttttt

Terminal ID of terminal

REFERENCE NO rrrrrr

STAN

TOTALS PUR $$$$.cc nnnn

CASH $$$$.cc nnnn RFND $$$$.cc nnnn TOTAL $$$$.cc nnnn

Totals calculated by bank.

DD/MM/YY hh:mm APPROVED 00

------------------------

Sub Totals Receipt

-----------------------MERCHANT NAME

MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

ANZ EFTPOS SUB TOTALS

TERMINAL ID ttttttttttt

Terminal ID of terminal

REFERENCE NO rrrrrr

STAN

xxxxxxxxxxxxxxxx

All transactions printed by Card Name Section.

PUR $$$$.cc nnnn CASH $$$$.cc nnnn RFND $$$$.cc nnnn TOTAL $$$$.cc nnnn

TOTALS PUR $$$$.cc nnnn

CASH $$$$.cc nnnn RFND $$$$.cc nnnn TOTAL $$$$.cc nnnn

Totals calculated by bank.

DD/MM/YY hh:mm APPROVED 00

------------------------

Confidential Page 22 5/23/2007

Receipt Layouts

Logon Receipt

------------------------

MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

ANZ INITIALISATION

TERMINAL ID ttttttttttt

Pin pad terminal ID.

REFERENCE NO rrrrrr

System Trace Audit Number

DD/MM/YY hh:mm

If a response is received from the host within the allowed communication timeout period, then the date from the host’s response message shall be printed, otherwise the terminal’s local date shall be printed.

APPROVED 00

APPROVED - otherwise error lines

GREETING MSG LINE 01 GREETING MSG LINE 02

------------------------

Debit Card Receipt

------------------------

MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

EFTPOS

TERMINAL ID ttttttttttt REFERENCE NO rrrrrr

CARD NUMBER cccc MMYY

cccc are the last 4 digitsCard number

YYYYYY CARD AC aaa

Where YYYYYY is either Credit or Debit and aaa is account type.

tttttttt $$$$$$.cc

tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount

cccccccc $$$$$$.cc

Cash out (only appears if a cash out amount is present)

TOTAL AUD $$$$$$.cc

Total transaction record amount. For a two part transaction, it shall be the sum of both the purchase and cash out amounts. The “AUD” shall be printed immediately to the left of the most significant digit.

DD/MM/YY hh:mm

APPROVED 00

Approved or Declined Text Authorisation identification response (if any) or xx response code.

GREETING LINE 1 GREETING LINE 2

------------------------

Confidential Page 23 5/23/2007

Merchant Receipt for signature

------------------------

MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2

EFTPOS

TERMINAL ID ttttttttttt REFERENCE NO rrrrrr

CARD NUMBER cccc MMYY

cccc are the last 4 digitsCard number

YYYYYY CARD AC aaa

Where YYYYYY is either Credit or Debit and aaa is account type.

tttttttt $$$$$$.cc

tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount

cccccccc $$$$$$.cc

Cash out (only appears if a cash out amount is present)

TOTAL AUD $$$$$$.cc

----------------------- SIGNATURE

DD/MM/YY hh:mm

APPROVED 413327

Approved or Declined Text aaaaaa - Authorisation identification response (if any) or xx response code.

GREETING LINE 1 GREETING LINE 2

-------------------------

Confidential Page 24 5/23/2007

Trouble Shooting

Installation Problems

Pinpad offline

The most common reason for this error message is that the pinpad is not connected to the PC correctly.

• Check the power to the pinpad. The pinpad should be showing something on its display screen.

• Check the pinpad is connected to the COM port on the PC

• Check that the PC-Eftpos Client Settings is configured to use the correct COM port, usually

COM1.

No Response from bank to logon

• Check the terminal and merchant ID from the logon receipt

• Have the bank verify that the terminal ID being used is setup on the bank system

• If the TID is correct at the bank, check the EFTSRV settings to ensure the message is being sent

to the correct bank.

Client Offline

This error means that one of the following has occurred:

• The most common cause of this error on a correctly installed machine is that there are more than

one application running that uses our EFTPOS system. Examples are the POS system and our test POS system. There can only be one POS running. Shutdown any other applications that may also use EFTPOS.

• The EFT client is not running (or installed). Check if the client icon (little cents sign) is on the

task bar near the clock. (Warning…. Not all POS system show the task bar). Start client by rebooting POS.

Transaction Problems

Transaction Issues Problem

The EFTPOS systems fails to process one of the following: Refunds, American Express or Diners cards, Cash Out.

Solution

The PC-EFTPOS system is capable of processing all of these, but the bank may have disabled them. Check with the bank to see if they are enabled on your terminal settings.

Hardware Problems

Does the Pinpad need to be replaced?

The pinpad will need to be replaced if:

Hardware Failure The pinpad hardware is not functioning properly

• Eg card reader fails card reading on call cards

Confidential Page 25 5/23/2007

• Pinpad has been dropped and the display is smashed

• Missing keys on keyboard

• Non-responsive keys on keyboard. Re-power on pinpad and try keys again before replacing

Check if the pinpad display is active

• Try to access one of the supported functions by pressing the function key

• If the pinpad goes into maintenance functions the pinpad hardware is working

• If the pinpad will not respond, it is probably broken

Display is Not active

• Check power & cables

• If possible try another pinpad on this power point

• If there is still no activity on the pinpad screen the pinpad is probably broken

Corrupt Software

• If the pinpad display contains the text APPLI NOT OK, then the pinpad has lost its software.

Return the pinpad for repair

Bank Keys lost

• If the terminal response code 63 or 96 after an RSA logon, the pinpad has lost its keys. Return

the pinpad for repair.

Communication Problems

The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it’s advised to re-run the installation wizard and answer the questions correctly.

• Ensure all cables are plugged in correctly

• Check that the modem is getting power. The power indicator on the power pack is on. The

modem will click while connecting & disconnecting to the power supply

• Check that the modem is connected to a COM port on the PC

• Ensure the correct COM port is configured in EFT server (Lines tab)

• If you are using a PABX line (ie dial 0 for outside line) the number dialled will need to be

prefixed eg 0,1800032027

Common Dial-up Errors

No Dial Tone ~ Check the phone is connected Line Busy ~ Check phone number and PABX No Answer ~ Check phone number and PABX No Carrier ~ Check modem settings to see if correct for this bank

Argent Line

An Argent line needs to be configured to run the AABP Protocol at 9600bps. Ensure that Telstra installs this type of line. Telstra will provide an Argent Terminal Adaptor (ATA) and an ISDN line.

Argent Terminal Adaptor Connection to the PC

The Argent TA must be connected to the PC

• Via a 25-pin (V.24 port on TA) to 9-pin (COM port on PC) standard RS-232 modem cable

(available from any PC or Electronics Store)

This connection will fail if….

Confidential Page 26 5/23/2007

• The cable is incorrect, you CANNOT use a null-modem cable (type 1), you must use a standard

RS232 modem cable.

• The incorrect COM port is configured for the Argent line in EFT server (lines tab)

If the Argent ATA display is a steady dot, then the Argent ATA is configured for AABP and is ready to be connected to the PC running the EFTSRV software.

CLNP Errors

If the EFTSRV can communicate with the ATA, then errors will be reported via CLNP error codes on the display receipt. (Refer to error codes on page 25)

The most common errors are: X8 CNP 01 08 ~ This means that the Argent systems can’t communicate with the bank. Check the POS ame and the Host Address, then call Telstra.

X8 CNP 01 01 ~ This means that the POS ame is wrong. Confirm it with Telstra.

WHO TO CONTACT FOR HELP

For a financial Transaction enquiry:

ANZ Help Desk 1800 039 025

For hardware and software assistance:

Your POS vendor

Credit Card Authorisations Visa MasterCard Bankcard 131456 Amex 1300 363 614 Diners 1800 331 112 JCB 1800 807 974

For assistance with Argent:

Telstra Argent Help Desk 1300 137 100 option 4

PC-EFTPOS

(02) 9998 9800 Monday to Friday 9am to 5pm Email:

support@pceftpos.com.au

Web: www.pceftpos.com.au

The web site contains full installation diagrams and instructions.

Confidential Page 27 5/23/2007

Confidential Page 28 5/23/2007

PC-EFTPOS ANZ Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual