PayPal Merchant - 2006 User Manual

Download

Merchant Overview

for Website Payments Standard

and Email Payments

Using PayPal in Your Online Business

Welcome to PayPal. This guide will give you an overview

of Website Payments Standard and Email Payments--

solutions that you can use to begin accepting payments online.

For Professional Use Only.

Last revision: 06.03.0

Notice of Liability: The information in this manual is distributed in an “as is” basis. All information provided in this document is provided with good will. The authors and publishers of this manual are not responsible for loss, or purported loss due to any contents of this publication.

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Setting Up Your Account

Accepting Payments

Table of Contents

The PayPal Merchant Overview is divided into sections. To read a section, click on the link below.

Handling Payments, Withdrawals, & Refunds

Managing Your Account

Using Advanced Merchant Tools

Getting Help

1 Setting Up Your Account

2 Accepting Payments

Payments Overview Website Payments Standard PayPal Shopping Cart Compatible Shopping Carts Buy Now Buttons Subscriptions and Recurring Payments Donations Email Payments PayPal Invoicing Payment Request Wizard for QuickBooks Payment Request Wizard for Outlook

Features Available for Both Solutions PayPal Account Optional

Virtual Terminal

Handling Payments, Withdrawals,

& Refund

Setting Seller Preferences Shipping Made Easy Withdrawing Funds from Your PayPal Account Refunding Payments

Managing Your Account

Selling Safely with PayPal Seller Protection Accessing Your Profile Reviewing Your Account History Viewing Your PayPal Reputation and Verification

Status

5 Using Advanced Merchant Tools

Custom Payment Pages Multi-User Access Online Logo Center PayPal ATM/Debit Card Selling Internationally Accepting Multiple Currencies Selling on an Auction Instant Payment Notification (IPN) Mass Pay PayPal Shops

Web Services and Developers Central

For additional information, visit the PayPal Website at

https://www.paypal.com

detailed information on the features covered in this manual, or click on the Help Center link in the upper right-hand corner of the page to search for frequently asked questions.

/. Click on the Merchant Tools tab for

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Add a Credit Card or Debit Card

Log in to your PayPal account and click on the Profile sub-tab of the My Account tab. Click on the Credit Cards link in the Financial Information column.

On the Credit Cards page, fill in the requested information and click the Add Card button. The credit or debit card you add will become your primary card, meaning it is the default card used on your PayPal account.

GOOD TO KNOW: The credit or debit card billing address you entered when you added your card is now a confirmed address.* Many sellers require that buyers use their confirmed address as their shipping address when they pay with PayPal, a best practice your business may want to consider.

Add Bank Account

To quickly withdraw payments you receive to your bank account, take a moment now to add your bank account to your PayPal account. To do this you will first need a check or deposit slip for that bank account. Log in to your PayPal account and click on the Profile sub-tab of the My Account tab. Click on the Bank Accounts link in the Financial Information column.

On the Bank Accounts page, click the Add button.

GOOD TO KNOW: While you can use your PayPal account to accept payments after adding a credit card, your only method of withdrawing funds is by check, which can take 1-2 weeks and costs $1.50 USD per withdrawal. By adding a bank account, you will be able to withdraw funds to your bank account in 3-4 business days via a free electronic funds transfer.

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Confirm Bank Account

When you add your bank account, PayPal will send two small deposits, each of less than $

1.00 USD, to your bank account. Check your bank statement in 3-4 business days for the amounts of the two deposits.

After getting the deposit amounts, log in to your PayPal account and click on the Confirm Bank Account link in the Activate Account box on your Overview. Enter the amounts of each of the deposits on the page and your bank account will be confirmed and you will become a Verified Member.

GOOD TO KNOW: PayPal buyers are clear: they prefer doing business with Verified sellers (i.e. sellers who have a confirmed bank account). Verification simply lets your buyer know that there’s a legitimate seller on the other side of the computer screen…and that builds trust and sales.

Account

* At this time, Confirmed Addresses are only available to Canadian, U.S., and U.K. users. PayPal hopes to offer buyers in other countries the ability to add Confirmed Addresses soon.

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Setting Up

Your Accoun

Your Account

Accepting

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Accepting Payments

• Payments Overview

Website Payments Standard

• PayPal Shopping Cart

• Compatible Shopping Carts

Email Payments

• PayPal Invoicing

• Payment Request Wizard for

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Getting Hel

Getting Help

• Buy Now Buttons

• Subscriptions and

QuickBooks

• Payment Request Wizard for Outlook

Recurring Payments

• Donations

Features for both payment solutions

• PayPal Account Optional

• Virtual Terminal

Now that you’ve set up your basic account with PayPal, you’re ready to start

receiving payments. Just add Website Payments Standard to your website, or use our Email Payments solution to send your customers emails with clickable payment buttons

TIP: Even if you don’t yet have a business website, you can still use PayPal to accept credit card payments. PayPal’s Request Money and Invoicing features let you receive customer pay ments directly into your account. All you will need is the customer’s email address to create and send an invoice. Go to the Request Money tab after logging in to learn more.

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Setting Up

Your Accoun

Your Account

Accepting

Payments

< Back to Table of Contents

Payments Overview

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Getting Hel

Getting Help

PayPal makes it easy to add e-commerce functionality to your website and emails. Set up Email Payments or Website Payments Standard to accept secure online payments. Accept all major credit cards, debit cards, bank transfers and PayPal balance affordably. You don’t need a separate merchant account and gateway.

Website Payments Standard

• PayPal Shopping Cart

Let shoppers browse your site and

track their purchases Learn Mor

• Other Shopping Carts

Use PayPal with many online shopping

carts, or with a custom cart

Learn Mor

• PayPal Buy Now Buttons

Create payment buttons easily for your website Learn Mor

Email Payments

• PayPal Invoicing

Send professsional invoices to your customers

easily and get paid fast. Learn Mor

• Payment Request Wizard for QuickBooks

Turn your QuickBooks data into email invoices payable via PayPal Learn Mor

• Payment Request Wizard for Outlook

Let customers pay via PayPal from any Outlook email

Learn Mor

• Donations

Raise funds online easily for your nonprofit organization

Learn Mor

• Subscriptions and Recurring Payments

Let your customers make recurrent payments Learn Mor

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Setting Up

Your Accoun

Your Account

Accepting

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

< Back to Table of Contents

Website Payments Standard

PayPal Website Payments Standard lets you instantly start accepting all major credit and debit cards, bank transfers, and PayPal payments on your website. Website Payments Standard is:

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Getting Hel

Getting Help

• Easy. Website Payments Standard is simple to set up on your website.

• Secure. Our industry-leading fraud-prevention systems and chargeback protection programs help you do business safely.

• Affordable. No setup fees, monthly fees or cancellation fees. You pay just one low fee per transaction—as low as 1.9% + $0.30.

You can easily sell multiple items at once with one of these options:

• If you already have a shopping cart, PayPal seamlessly integrates with

hundreds of compatible carts or custom-built storefronts.

• If you don’t have a shopping cart, set up the free PayPal Shopping Cart

quickly and easily—or choose from many other popular, compatible carts.

You can also sell one item at a time, or collect recurring payments:

• Easily start receiving payments on your website. You don’t need a shopping cart.

• Automatically accept subscriptions.

• Take donations simply.

Visit http://www.paypal.com/standard to learn more about Website Payments Standard.

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Setting Up Your Accoun

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Accepting Payments

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

PayPal Shopping Cart

The PayPal Shopping Cart provides an easy way for you to create an online store. Customers are able to add multiple items to the PayPal Shopping Cart, continue shopping, and check out through PayPal.

PayPal also supports more than 100 third-party Shopping Carts and Storefront Solutions Click her

How to get started with a PayPal Shopping Cart

e to learn more.

Log in to your PayPal account and click on the PayPal Shopping Cart link on the Merchant Tools tab to create buttons for your website.

For each item you are selling, enter the item’s details and choose which button your customers will click to add the item to their shopping carts. You can even use your own button.

More >

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Setting Up Your Accoun

Accepting Payments

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

PayPal Shopping Cart

Getting Hel

Click Add More Options to customize your pages. You can maintain the look of your store on PayPal’s payment pages by changing the background color, including your logo, or specifying the URL that customers will return to after completing their payments. For detailed information about customizing your payment pages, go to Custom Payment Page Tools section of this guide.

s in the Advanced

PayPal creates customized HTML code for your Add to Cart and View Cart buttons. Follow the on-screen instructions to past this code where you want the buttons to appear on your website.

Your customers add items to the shopping cart by clicking on the Add to Cart button on your website. When they check our and pay with PayPal, the payment will be sent directly to your PayPal account. You will receive an email confirming the payment, and the transaction will appear in your Account History. Just ship the items, and you’re done!

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Setting Up

Your Accoun

Your Account

Accepting

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Getting Hel

Getting Help

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Compatible Shopping Carts

You can use PayPal with many currently available shopping carts, or with a custom cart or storefront that you’ve built.

PayPal-compatible shopping carts

If you need a shopping cart, PayPal offers hundreds of full-featured carts that are already seamlessly integrated with PayPal’s functionality.

• Check our list of featured shopping carts

• Sign up for the shopping cart that best fits your business needs.

• Select PayPal as your payment processor by following the instructions on your shopping cart provider’s website.

If you currently use a third-party shopping cart or storefront, you can add PayPal to accept payments easily.

• Sign up for a business account with PayPal

• Find your third-party provider in the If you can’t

find your provider, consider switching to one of the listed options.

• Log in with your provider and add PayPal as a payment option.

Custom shopping carts

If you’ve built your own shopping cart or storefront, you can easily integrate PayPal in just minutes. It works seamlessly with your shopping cart and business operations, so you can process payments efficiently.

Click her

e to learn more about how to integrate PayPal into your shopping cart or

storefront.

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Setting Up Your Accoun

Accepting Payments

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Buy Now Buttons

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Make it even easier for your customers to pay: add a PayPal Payment Button anywhere you use HTML. With Buy Now Buttons, you can create customized payment buttons to sell individual items on your website. Your buyers will be able to make their purchases quickly and securely on PayPal-hosted payment pages.

TIP: If you’re already using a Web publishing tool such as FrontPage or Dreamweaver, PayPal makes it even easier to set up your payment buttons with special add-ins. See the PayPal Developer Network for more information

GOOD TO KNOW: PayPal offers encrypted versions of its Buy Now buttons, or you can download PayPal’s public certificate. Find out more in the Encrypted Website Payment Hu

How to get started with Buy Now buttons

Log in to your PayPal account and click on the Buy Now Buttons link on the Merchant Tools tab to create a payment button for your website.

Enter the item details, then select a button or use your own image to customize the look of your button.

More >

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Setting Up Your Accoun

Accepting Payments

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Buy Now Buttons

Getting Hel

Follow the on-screen instructions to paste this HTML code onto your website or into your email. You can insert payment buttons right on your product pages. Customers clicking on your Buy Now button will be taken to a secure PayPal page to complete the payment.

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Click Add More Options if you wish to enter information about shipping, sales tax, your logo, and the page users are sent to after payment. PayPal then gener ates the HTML code, which includes all the details of your payment.

GOOD TO KNOW: For detailed instructions on how to use Buy Now Buttons, refer to the Buy Now Button Manual

(PDF 568k).

Setting Up Your Accoun

Accepting Payments

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Subscriptions and Recurring Payments

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

With PayPal Subscriptions and Recurring Payments, you can accept recurring payments for your service. Your subscribers will be able to subscribe quickly and securely from PayPal-hosted payment pages, where they can make initial payments (if necessary) and set up any future payments for the subscription. You can also use PayPal Subscriptions to offer free trials of your product or service.

How to get started with PayPal Subscriptions and Recurring Payments

Log in to your PayPal Account and click on the Subscriptions and Recurring Payments link on the Merchant Tools tab to specify your subscription terms. Recurring periods can be as little as one day or as long as five years. An optional initial trial period can also be set up that is different from the recurring period.

You can place Subscribe buttons right on your website pages, or place Subscribe links in your emails. When your customers click on the Subscribe button or link, they are taken to a secure PayPal payment page.

More >

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Setting Up Your Accoun

Accepting Payments

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Subscriptions and Recurring Payments

Missing, Need Screenshot

Getting Hel

After the payment is sent, your customers will see a confirmation page with an Access Subscription link that returns them to your website.

When your subscribers return to your website, you can tell them how to access their new subscription.

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Setting Up Your Accoun

Accepting Payments

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Donations

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

With PayPal Donations, it’s easy for you to collect secure donations from your website. After inserting simple HTML code, you can collect your donations via secure PayPal payment pages.

Click here for more information.

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Setting Up

Your Accoun

Your Account

Accepting

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

< Back to Table of Contents

Email Payments

Use PayPal Email Payments for a quick and secure way to bill your customers and accept credit card, bank, and PayPal payments online. You don’t even need a web site—just email your customers an invoice with a button that they can click to pay you. Email Payments is:

• Faster. Stop waiting for checks—your customers can pay online immediately.

• Efficient. Email invoices by filling out simple forms on the PayPal site, or by using your Outlook or QuickBooks programs.

Getting Hel

Getting Help

• Low-cost. Receive payments with no merchant account fees, setup fees, or monthly fees. All you pay are low transaction fees to receive payments.

Choose from four different Email Payment options

• Use our simple Request Money option to email a payment request in seconds.

• Use PayPal Invoicing to

email a detailed invoice easily.

• Use Payment Request Wizard for QuickBooks to email your customers a QuickBooks invoice that includes a payment button.

se Payment Request Wizard for Outlook to include a payment button in any

• U Outlook email you send to your customer.

Visit http://www.paypal.com/email to learn more about Email Payments.

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Setting Up Your Accoun

Accepting Payments

Handling Payments, Withdrawals, & Refund

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PayPal Invoicing

Send detailed business invoices in minutes with PayPal’s

free Invoicing tool.

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Invoice efficiently

PayPal Invoicing lets you easily send professional business invoices via email. You can:

• Send an invoice for goods or services

• Include line-item details by specifying quantity,

unit price, item description, shipping details, tax, and currency

• Generate automatically calculated totals

Get started now

To send your customers professional invoices, just log in to your PayPal account, go to the Request Money tab, and click on the Create an Invoice subtab now.

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Setting Up

Your Accoun

Your Account

Accepting

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Getting Hel

Getting Help

Payment Request Wizard for QuickBooks

Turn your QuickBooks invoices, statements or estimates into emails that you send to your customers. Your buyers click the included payment button, and pay you instantly via PayPal.

Using data stored in QuickBooks, you can easily cre ate email invoices and estimates that customers can pay online through Paypal. The Wizard creates a professional, formatted email invoice that includes a PayPal payment button. The customer clicks the but ton, and you get paid for the items on the invoice.

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• Integrate your QuickBooks invoice data into your

emails

• Avoid extra invoicing paperwork

• Make it easy for buyers to pay you

Best of all, installing and using the Payment Request Wizard for QuickBooks is

Click her

e to learn more about Payment Request

Wizard for QuickBooks

free.

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Setting Up Your Accoun

Accepting Payments

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Payment Request Wizard

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

for Outlook

You can also use PayPal Buy Now Buttons in your emails.

Using the Payment Request Wizard for Outlook, you can quickly add PayPal payment buttons to your email messages. When your customers click the but ton, it takes them to the PayPal website to complete the transaction. Collect money quickly and easily. You don’t even need a website!

The Payment Request Wizard lets you:

• Request credit card payments via email

• Track your payments on PayPal’s secure website

• Enjoy a fast and free installation

Select from 5 types of payment buttons:

• Basic Payment

• Product Invoice

• Service Invoice

• Auction Payment

• Donations

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Setting Up Your Accoun

Accepting Payments

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Improved Checkout:

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

PayPal Account Optional

PayPal’s payment flow makes it optional for new buyers to sign up for a PayPal account. That choice makes the purchase process more convenient, resulting in an increase in completed sales and higher customer satisfac tion.

The streamlined new payment process applies to both Website Payments Standard and Email Payments. It’s included with these features: Buy Now Buttons, Donations, PayPal Shopping Cart, Request Money, PayPal Invoicing, and Payment Request Wizards for both Outlook and QuickBooks. (It does not apply to Subscriptions.)

This checkout takes your customers through four easy steps:

• Shipping — Customers enter their name and shipping address.

• Billing — Customers enter credit card information, email address,

phone number, and an optional message to you.

• Review — Customers make sure their payment information is cor-

rect. They can either edit the information or complete the checkout process.

• Save Information (optional) — Customers can save the informa-

tion that they’ve entered into a PayPal account for future purchases. To create an account, all they need to do is choose a password and answer a few security questions.

To turn off this new feature, simply go to the Profile subtab, click on Website Payment Preferences under the Selling Preferences column, and check the yes/no box under PayPal Account Optional.

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Setting Up

Your Accoun

Your Account

Accepting

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Getting Hel

Getting Help

Virtual Terminal

PayPal’s Virtual Terminal feature lets you accept credit card payments for phone, fax, mail, and in-person orders

With Virtual Terminal, you can accept payments in your offline store, at trade shows, or anywhere else you deal with custom ers. Just enter some simple information about the transaction into a PayPal-hosted online payment form, and PayPal will pro cess the payments.

Virtual Terminal lets you:

• Accept payments from customers who either prefer to pay offline, or who don’t have PayPal accounts.

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• Use PayPal as a one-stop payment solution—you don’t need a separate merchant account.

• Keep costs low. Virtual Terminal is affordable—just $20 per month.

Apply for Virtual Terminal now

To apply for Virtual Terminal, you need to first sign up for a Business Accoun

t. Then, submit an application for Virtual Terminal, get approved, and complete the billing agreement that you will receive.

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refunds

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Handling Payments, Withdrawals,

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

& Ref

unds

• Setting Seller Preferences

• Shipping Made Easy

• Withdrawing Funds from Your PayPal Account

• Refunding Payments

In this section, you will learn how to administer the payment functions in PayPal and access your funds.

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

< Back to Table of Contents

Setting Seller Preferences

Your Seller Preferences let you customize everything from the look and feel of your payment pages to the types of payments you receive. To set your Seller Preferences, log in to your account, click on the

Profile sub-tab of the My

Account tab, and select Seller Preferences.

Using Advanced Merchant Tool

Getting Hel

You can customize the payment pages your buyers see when completing their payment through PayPal. You can match the colors and images on these website payment pages to those of your own site, providing buyers with a seamless checkout experience. For details, go to the Custom Payment Page

s in the Advance Merchant Tools sec-

tion of this guide.

Seller Preferences also lets you manage the types of pay

ments you receive, and set your Credit Card Statement Name, which is the name displayed on your customer’s credit card statements when they pay you through PayPal. The name will appear as PAYPAL <*YOURNAMEHERE>, and can be up to 11 alpha-numeric characters.

TIP : By making sure your Credit Card Statement Name is meaningful to your buyers, you can lower the risk of your buyers filing chargebacks against you.

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Setting Up Your Accoun

Accepting Payment

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Shipping Made Easy:

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Assigning Shipping and Sales Tax

From your Profile, you can automatically manage the amount of shipping and sales tax you charge your customers. PayPal lets you enter a different tax rate for each of the 50 states. In addition, you can charge shipping costs at a fixed rate based on the amount of the total purchase or as a percentage of the purchase price.

GOOD TO KNOW: Keep in mind that currently the shipping and tax rate settings only work with payments sent by U.S. buyers via the PayPal Shopping Cart, Buy Now Buttons, or PayPal Donations.

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Setting Up Your Accoun

Accepting Payment

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Shipping Made Easy:

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Using Integrated Shipping

PayPal has teamed up with the U.S. Postal Service and UPS to provide integrated shipping tools. From your PayPal account, you can calculate shipping costs, purchase and print labels, and track your shipments online.

Here’s how it works:

• Pack your item in your own packaging or in the carrier’s packaging

• Weigh and measure your package

• Create a shipping label online through your PayPal account

• Print your shipping label and attach it to your shipment

Your shipment is ready to go! You and your customer can easily track the status of your shipment via PayPal.

You can access shipping tools on your account overview page after you’ve received payment for the item you want to ship.

TIP: eBay Sellers: To ship an item sold on eBay, use PayPal’s Post Sale Manager.

GOOD TO KNOW: Your printer must produce labels that are clear enough to be scanned correctly.

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Setting Up Your Accoun

Accepting Payment

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Withdrawing Funds from Your PayPal Account

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

You can withdraw funds from your PayPal account by requesting an electronic funds transfer to your bank account, or by requesting that a check be sent to you by mail.

Funds transferred to your bank account should become available within 3-4 business days, but may take more time depending on your bank’s policies. For PayPal to send you a check, please allow 1-2 weeks for delivery. While fund transfers are free of charge, each check withdrawal carries a $1.50 USD fee

GOOD TO KNOW: Each new PayPal account is limited to withdrawing $500.00 USD per month until they complete two of our three authentication steps (confirm bank account, enter Expanded Use Number, and confirm Social Security Number). To view or remove your own PayPal Limits, log in to your PayPal account and click

View Limits link next to the Balance Box on your Account Overview.

on the

Here’s how you withdraw funds from your PayPal account:

Click the Transfer funds to your bank

account link.

More >

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Withdrawing Funds from Your PayPal Account

Getting Hel

Choose the bank account to which you would like to withdraw the funds and enter the amount. Click Continue.

TIP : You can also access your funds immediately with the PayPal ATM/Debit Card.

Review the details of your transaction. Click Submit. Your funds should appear in your bank account balance in 3-4 business days.

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Setting Up Your Accoun

Accepting Payment

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Refunding Payments

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

You can easily refund payments you receive, including all transaction fees, within 60 days of the payment.

To refund all or just part of a payment, log in to your account and click on the History sub-tab of the My Account tab. Find the payment in your transaction history and click on the

Details link to go to the Transaction Details page. To fully or partially refund the payment, go to the bottom of the page and click on the Refund Payment link.

GOOD TO KNOW: If you decide to refund a payment more than 60 days after it was sent, you will need to use the Send Money tab to send the refund. In this case, your transaction fees will not be refunded.

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Account

< Back to Table of Contents

Managing Your Account

• Selling Safely with PayPal Seller Protection

• Accessing Your Profile

• Reviewing Your Account History

Using Advanced Merchant Tool

Getting Hel

• Viewing Your PayPal Reputation and Verification Status

On our secure website, you’ll find everything you need to manage your PayPal account through the Profile. To go to your Profile, log in to your PayPal account and click on the

Profile sub-tab of the My Account tab.

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Setting Up Your Accoun

Accepting Payment

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Selling Safely with PayPal Seller Protection

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Protect Yourself from Chargebacks with PayPal’s Seller Protection

When you use PayPal to receive payments, you can protect yourself against certain chargebacks by meeting all the requirements of the Seller Protection Policy.

A chargeback occurs when your buyer contests a charge through his credit card company and the credit card company reverses the charge. Unfortunately, as with a traditional merchant account, this often leaves the seller responsible for 100% of the transaction liability.

However, when a transaction qualifies for PayPal Seller Protection and you follow the guidelines below, PayPal will protect you from chargebacks.

Seller Protection Policy requirements (all of these must be met)

• Have a Verified Premier or Business PayPal account

• Ship to the buyer’s address displayed on the Transaction Details page

• Ship within 7 days of the payment

• Retain reasonable proof-of-shipment that can be tracked online

• Ship tangible goods

• Only accept a single payment from a single PayPal account

• Respond to PayPal’s investigation of the transaction in a timely manner

• Do not surcharge the buyer

Note: At this time, the Seller Protection Policy is only available for U.S. or Canadian sellers transacting with U.S. buyers, and for U.K. sellers transacting with U.K. or U.S. buyers. Eligible transactions will be displayed as Seller Protection Policy Eligible on the Transaction Details page of a payment.

More >

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Accepting Payment

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Selling Safely with PayPal Seller Protection

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Non-qualifying Transactions

If a transaction does not fully qualify for PayPal Seller Protection coverage have relevant evidence to support your case chargeback with the buyer’s credit card company

, PayPal may still help you dispute the

, and you

You can provide your documentation through the Resolution Center, which you can access near the top of the page when you login to your account (you can also send it via email to chargeback-response@paypal.com or fax it to 402-537-5755; please include your PayPal Case ID in the subject of their email or on a Fax Cover Sheet

). PayPal uses your evidence plus any evidence PayPal may already have to dispute the chargeback with the buyer’s credit card company. Because credit card companies impose short deadlines on responding to chargebacks, you should respond within 3 days after you’re notified of a chargeback (you’ll find response deadlines in the notifica tion email sent to you by PayPal).

PLEASE NOTE: PayPal reserves the right not to dispute a chargeback even if the seller has provided some evidence, particularly if PayPal believes the dispute is not likely to be successful.

GOOD TO KNOW: If you decide to ship internationally outside the Seller Protection Policy, you should still retain proof-of-shipment, ship promptly, and only accept a single payment from a single PayPal account.

TIP: For additional information on the Seller Protection Policy and mitigating your risk, visit PayPal’s Security Center by going to the Security Center link in the footer of any PayPal page.

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Setting Up Your Accoun

Accepting Payment

< Back to Table of Contents

Accessing Your Profile

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Your Profile is organized in three columns:

Account Information

Use the Account Information column to perform basic account maintenance, including updating your password, adding and confirming one or multiple email addresses, and managing your Business Information.

Financial Information

Use the Financial Information column to keep track of all the financial tools associated with your PayPal account, including adding credit cards and bank accounts, activating and managing your PayPal ATM/Debit Card, maintaining your Multiple Currency Balances, and viewing your Monthly Account Statements.

Selling Preferences

Use the Selling Preferences column to organize the way you sell with your PayPal account, including editing your Payment Receiving and Shipping Preferences, maintaining your Reputation, and listing your store with PayPal shops.

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Setting Up Your Accoun

Accepting Payment

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Reviewing Your Account History

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

To view and download your transaction history and generate valuable reports, log in to your PayPal account and click on the

Basic Search

You can use the Basic Search to view sub-sections of your transaction history —such as Payments Received or Money Requests sen down menu and the radio buttons.

t —using the Show drop-

Within and From

History sub-tab of the My Account tab.

Advanced Search

You can use the Advanced Search to view your transaction history by Transaction ID, auction number, or your buyer’s email address or last name. To use Advanced Search, click the Advanced Search link from the History sub-tab.

More >

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Reviewing Your Account History

Getting Hel

Transaction Details

You can view the Transaction Details, which include in-depth information such as shipping address and related transactions, for any entry in your Transaction History by clicking on the Details link for that entry.

TIP: When you go to the Transaction Details page, you can also complete actions related to that transaction, including providing a refund, accepting or denying the payment, and creating a packing slip for the item purchased.

Monthly Account Statements

You can view and print summaries of the latest three months of your transaction history by choosing a month from the drop-down menu on the History page. The Monthly Account Statement gives you a daily summary of transaction activities, such as Payments Received and Fees Charged, for each currency your account holds.

TIP: Your Monthly Account Statement can also be accessed by clicking the Monthly Statement link in the Financial Information column on the Profile page.

More >

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Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Reviewing Your Account History

Getting Hel

Merchant Sales ReportsDownloadable History Log

To download your transaction history log, go to the History sub-tab and click the

Download My History link to go to the Download History page. In addition to

choosing which transactions to in your download, you can also choose the file format (comma-delimited, Quicken, or QuickBooks) and customize your download. For detailed instructions, see the PayPal Downloadable History Log Manua

TIP: Once you’ve downloaded your history, you can use the information to gather customer email addresses (for a targeted mailing list), track seasonal business trends, or just reconcile your business accounts.

clude in

With PayPal’s Merchant Sales Reports, you can analyze your revenue sources to better understand your customers’ buying behavior. Every week, you’ll receive a valuable analysis of your sales by channel and currency. Merchant Sales Reports cover the most recent week, from Saturday through Friday.

Only one week’s information is available at a time, but you can download your Merchant Sales Reports to view them later. To start using PayPal’s Merchant Sales Reports, log in to your PayPal account and click on the

Sales Report link under the Merchant Tools tab.

Merchant

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Accepting Payment

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Viewing Your PayPal Reputation

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

and Verification Status

Your Member Information Box gives prospective buyers the opportunity to learn a little more about you before they make payment. Buyers will see a link to your Member Information Box on the Send Money Confirmation page, and, if you sell in PayPal Shops, it will appear as a numeric link next to your name [e.g. PayPal Shop (20)].

The number in parentheses next to your Verification Status is your Seller Reputation Number. This shows the number of unique Verified buyers who have paid you. New transactions are added after 30 days, and only transactions of more than $5.00 USD will count towards your Seller Reputation Number.

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Setting Up

Your Accoun

Your Account

Accepting

Payment

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

< Back to Table of Contents

Using Advanced Merchant Tools

• Custom Payment Pages

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tools

Getting Hel

Getting Help

• Multi-User Access

• Online Logo Center

• PayPal ATM/Debit Card

• Selling Internationally

• Accepting Multiple Currencies

• Selling on an Auction

• Instant Payment Notification (IPN)

• Mass Pay

• PayPal Shops

• Web Services & Developer Central

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

< Back to Table of Contents

Custom Payment Pages

With our Custom Payment Pages feature, you can tailor PayPal’s payment pages to the style of your website and give customers a seamless payment experience. Choose cus tom page colors and add images to make PayPal’s payment flow yours! This feature is available exclusively to Premier and Business Account holders. You’ll see the difference these customizations can make in the examples below.

Using Advanced Merchant Tool

Getting Hel

A payment page in the regular, PayPal page style.

The same payment page with a Custom Payment Page Style applied. This page style includes a custom header image and header border color.

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Custom Payment Pages

Getting Started

To start using Custom Payment Pages, go to the Custom Payment Page Styles page:

Getting Hel

From the Account Overview page, click on the Profile sub-tab. Click on the Custom Payment Pages link under the Selling Preferences heading. This will take you to the Custom Payment Page Styles page.

From this page, you can Add, Edit, Preview, and Remove page styles, as well as make any page style your Primary style.

TIP: Set the Auto Return feature for Website Payments to bring your buyers back to your website immediately after payment completion. And, set up Payment Data Transfer to dis play transaction details to buyers when they are redirected back to your website.

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Setting Up Your Accoun

Accepting Payment

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Multi-User Access

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

PayPal’s Multi-User Access feature allows you to set up multiple logins and access levels, so your employees only have access to the parts of your PayPal account that they need to complete their jobs, letting you run your business smoothly and securely.

Here’s how to get started with Multi-User Access

Multi-User Access link.

More >

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Setting Up Your Accoun

Accepting Payment

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

< Back to Table of Contents

Multi-User Access

Getting Hel

Specify your Administrative Contact email address, which is the email address that will receive notifications about your account activity.

Add up to 200 separate logins to your account. For every login, select a User ID and password, and specify what account privileges the user has permission to access (e.g. Refunds, Send and Request Money).

TIP: You may want to establish a separate login for each employee who accesses your PayPal account, and grant each user the minimum access necessary. If an employee forgets or loses a password, you can always log in and reset it.

GOOD TO KNOW: You can create additional logins, edit an existing user’s privileges, or delete a login at any time from your Profile.

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Setting Up

Your Accoun

Your Account

Accepting

Payment

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

PayPal Online Logo Center

We’ve made it easy to increase sales by communicating to customers that you accept PayPal.

Go to PayPal’s Online Logo Center you need to place graphics on your home page and in your checkout that tell customers that you accept PayPal and all major payment options.

. There, you’ll find the simple HTML code

< Back to Table of Contents

Getting Hel

Getting Help

By letting buyers know that you accept PayPal, you can help increase your sales by reaching a large network of buyers who prefer to pay with PayPal.

Click here to go to the Online Logo Center.

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Setting Up Your Accoun

Accepting Payment

< Back to Table of Contents

PayPal ATM/Debit Card

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

The fastest way to access your PayPal funds

The PayPal ATM/Debit Card offers you instant access to the money in your PayPal account. Withdraw cash at an ATM or use it anywhere MasterCard is accepted.

To learn more, or request your PayPal ATM/Debit Card, log in to your account and click on the ATM/Debit Card link in the Enhance Account box on the Account Overview page.

The PayPal ATM/Debit Card is open to members who meet the following criteria:

• Have a U.S. PayPal Premier or Business Account

• Have been a PayPal member for at least 60 days

• Have registered a credit card where the monthly statement is sent

to a physical street address (not a P.O. Box)

• Are a Verified Member (have added and confirmed a bank account)

• Are an active PayPal member in good standing

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Setting Up Your Accoun

Accepting Payment

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Selling Internationally

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

It’s easy to sell internationally with PayPal. With more than 45 million accounts in 38 countries, PayPal can help you reach buyers from almost anywhere in the world, so you can continue to grow your business globally.

You can always withdraw funds in your PayPal account to a U.S. bank account, and PayPal also accepts withdrawals to local bank accounts in 24 countries. In addition, PayPal’s Multiple Currencies feature lets you accept payments in U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, and Yen.

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Setting Up Your Accoun

Accepting Payment

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Accepting Multiple Currencies

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Here’s how you can handle foreign currency with PayPal

• When you receive a payment in a currency in which you do not

already hold a balance, PayPal will prompt you to open a balance for that currency, convert to your primary balance, or deny the payment. Payments in currencies for which you hold a balance will automatically be applied to the correct balance.

• You will see a summary of each currency balance on your

Account Overview page.

• You can manage your currency balances in your Profile.

This includes opening and closing balances, as well as transferring between balances.

• Transferring funds between different currency balances is easy

and instant. A foreign exchange calculator is provided to help you determine the exact amount prior to completing the transfer.

• You can auto-convert payments to your primary currency via

a Payment Receiving Preference in your Profile. This is useful if you wish to display prices in different currencies, but only do business in a single currency.

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Accepting Payment

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Selling on an Auction

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

PayPal offers a full suite of auction tools to assist you in managing your auctions and eBay listings. You’ll be able to stay on top of your items, from sales to invoicing to payment collection. You can view all of PayPal’s auction products from the Auction Tools tab, located at the top of every PayPal page.

LOGO INSERTION Make payments even easier for your buyers: add a PayPal

payment logo to your listings.

Here’s how you add a PayPal logo to all your new listings:

1. Log in to your PayPal account.

2. Click on the Automatic Logos link on the Auction Tools tab.

3. Enter your eBay User ID and password, and click the Off button for Automatic Logo Insertion. Select

On and click Update. PayPal will be added as an accepted payment method for all your U.S. listings. A smart logo will be added to any non-U.S. listings. You can also add a PayPal logo to your listings manually. Simply log in to your PayPal account and click the Manual Logos link on the Auction Tools tab.

TIP: When you use a Smart Logo on your eBay listings, the logo changes depending on the state of your listing. It begins as a standard logo, and then becomes a Pay Now button as soon as your listing has ended, so your buyer can pay you instantly.

More >

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Accepting Payment

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Selling on an Auction

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

WINNING BUYER NOTIFICATION (WBN)

Sign up for PayPal’s free Winning Buyer Notification (WBN) service, and we will automatically notify your winning buyer of your eBay items closing. You’ll get your money faster when you invoice your buyers instantly.

WBN emails include all of the information your winning buyer will need, including a link back to the item listing and a PayPal Payment Button. Each email includes:

• A link to a secure PayPal payment page with the item

details already filled in

• Your instructions on shipping, handling, and payment

• A customized message from you

• Your logo and email address

Here’s how you get started with WBN:

1. Log in to your PayPal account.

2. Click the Winning Buyer Notification link on the Auction Tools tab.

3. Enter your eBay User ID and password. You can also customize the email notification each buyer will receive.

More >

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Accepting Payment

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Selling on an Auction

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

POST-SALE MANAGER

PayPal’s Post-Sale Manager is your one-stop resource for managing all of your end-of-sale activities for items sold on eBay. With Post-Sale Manager, you can manage payments, invoices, shipments, and feedback from one location, so it’s easy to keep track of your eBay listings.

Here’s how you get started using Post-Sale Manager:

1. Log in to your PayPal account.

2. Click the Post-Sale Manager link on the Auction Tools tab.

3. Enter your eBay User ID and password. The next time you log in, click the Post-Sale Manager link on the Auction Tools tab to view and manage your eBay items sold in the past 30 days.

TIP: You can explore all of PayPal’s Auction Tools by logging in to your PayPal account and clicking on the Auction Tools tab.

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Accepting Payment

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Instant Payment Notification (IPN)

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

PayPal’s Instant Payment Notification (IPN) service immediately notifies your backend server with an HTTPS post whenever you receive a payment. You can use IPN to integrate PayPal payments with your website’s back-end operations, helping you save time, keep your inventory updated, and automate fulfillment. With IPN, you can:

• Customize your website’s response to customer purchases in real time

• Track customers through the notification’s pass-through variables

• Automate your fulfillment operations

• Store transaction information in your own database

GOOD TO KNOW: Using IPN requires custom programming by your web development team to interface with a back-end database. Alternately, some third-party vendors offer products to help you manage your PayPal payments. To learn more about IPN and the many other developer tools offered by PayPal, go to the PayPal Developer Network (PDN) by clicking on the “Developers” link in the footer of any PayPal page.

Here’s how you get started with IPN:

1. Log in to your PayPal account.

2. Click on the Instant Payment Notificatio

3. You’ll be taken to the IPN Center where you can view a demo,

n link on the Merchant Tools tab.

read the manual, and sign up for IPN.

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Setting Up Your Accoun

Accepting Payment

< Back to Table of Contents

Mass Pay

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Replace checks with instant email payments. PayPal lets you avoid the slow, tedious process of writing and disbursing checks to large numbers of people. And Mass Pay is inexpensive: a fee of just 2% of the payment amount, up to a $1.00 USD cap, will be added to each payment.

Use PayPal Mass Pay for:

• Affiliate commissions

• Customer rebates

• Employee benefits

• Lottery prizes

• Survey incentives

GOOD TO KNOW: There must be sufficient funds in your account to cover the Mass Payments and applicable fees. You cannot use a credit card or bank account for this service.

More >

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Accepting Payment

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Mass Pay

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

Here’s how you get started with Mass Pay

Create a simple tab-delimited text file that lists the email address in the first column and the payment amount in the second column. An optional third column lets you list a unique identifier for each recipient, for tracking and reconciliation purposes. And, an optional fourth col umn lets you add custom notes for each recipient.

Click on the Mass Pay link in the footer and then click on Make a Mass Payment on the Overview page. You will be prompted to upload your Mass Payment file and customize the email notification that is sent to your recipients.

Click Continue to confirm your payment, and then click Send Money to complete your transaction. Your recipients can claim their money by clicking on a link within their payment email notification.

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Setting Up

Your Accoun

Your Account

Accepting

Payment

Payments

Handling

Payments,

Withdrawals,

& Refund

& Refunds

Managing

Your Accoun

Your Account

Using Advanced

Merchant Tool

Merchant Tools

Getting Hel

Getting Help

PayPal Shops

PayPal Shops is a directory of over 42,000 online businesses and organizations that accept PayPal payments. Shops puts your online store into the directory for free, and allows millions of PayPal members instant access to your website.

PayPal members can easily search for your product or service through our PayPal Shops directory and can be confident that they are purchasing from a reputable seller. PayPal Shops provides cus tomers with a direct link to your online store, encouraging them to view additional products and services.

Enrolling in PayPal

< Back to Table of Contents

GOOD TO KNOW: To create the most secure marketplace possible, we require all PayPal Shops sellers to have a Premier or Business account, a confirmed bank account, and a registered credit card. PayPal Shops sellers must also have a PayPal Money Market Fund account, which requires either a Social Security Number or an Employer Identification Number. Having this information helps PayPal prevent fraud and ensure a safe shopping

environment for our members

To enroll your online store in the PayPal Shops directory, login to your account, then visit https://www.paypal.com/APPLYSHOPS

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Setting Up Your Accoun

Accepting Payment

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Web Services & Developer Central

Handling Payments, Withdrawals, & Refund

Managing Your Accoun

Using Advanced Merchant Tool

Getting Hel

In PayPal Developer Central, a gateway to the PayPal Web Services platform, you’ll find the latest technical information about developing e-commerce websites and applications with PayPal.

n to Developer Central.

Log i

Sign u

p for a free Developer Central account.

Services available:

Developer Help Center & Forums

Access helpful manuals, code samples and developer forums. Enable interaction with the PayPal developer community. Share best practices, get feedback on your ideas, ask questions, and discuss solutions with other developers and merchants.

PayPal Web Services Beta

Register for a developer certificate, automate your payment processing, and build new e-commerce applications with the PayPal APIs.

PayPal Sandbox

Test PayPal application components in a self-contained environment before integrating them into an application. Test Website Payments, Instant Payment Notification (IPN), and APIs.

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Accepting Payment

Handling Payments, Withdrawals, & Refund

< Back to Table of Contents

Getting Help

Instant Help

Managing Your Accoun

Getting Help

Most questions can be answered immediately in the online Help Cente Try entering a topic in the search box.

Help by Email

The PayPal Customer Service team is trained to address all account inquiries. Send an

Help by Phone

email for a prompt reply.

If you have an issue of immediate concern and cannot find your answer in the Help Center, call the Service Cente

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PayPal Merchant - 2006 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual