Payne PH10JA018000, PH10JA048000, PH10JA036000, PH10JA030000, PH10JA024000 User's Information Manual

Heating & Cooling

Heat Pump

USER'S INFORMATION MANUAL FOR THE OPERATION AND
MAINTENANCE OFYOUR NEW RESIDENTIAL HEAT PUMP

Safety Considerations

Recognize safety inforlnation. This is the safety-alert sylnbol z_x .When you see this sylnbol on the unit and in instructions or

lnanuals, be alert m the potential for personal iNury.

Understand the signal words DANGER, WARNING, and CAUTION. These words are used with the safety-alert symbol. DANGER

identifies the lnost serious hazards which will result in severe personal injury or death. WARNING signifies hazards which could
result in personal injury or death. CAUTION is used m identity unsafe practices which would result in lninor personal injury or

product and property damage.

WARNING: Improper installation, adjustment, alteration, service, maintenance or use can cause explosion,

fire, electrical shock, or other conditions which may cause personal injury or property damage. Consult a
qualified installer, service agency, or your distributor or branch for information or assistance. The qualified
installer or agency must use factory-authorized kits or accessories when modifying this product.

WARNING: To prevent personal injury, death, or property damage read and follow all instructions and warn-

ings, including labels shipped with or attached to unit before operating your new heat pump.

IMPORTANT FACTS

To better protect your investlnent and to eliminate unnecessary service calls, familiarize yourself with the following facts:

• Your heat pulnp system should never be operated without a clean air filter properly installed. Plan to inspect the filter periodically. A

clogged air filter will increase operating costs and shorten the life of the unit.

• Supply-air and return-air registers should not be blocked. Drapes, fim_imre, and toys are SOlneof the items colranonly found obstruct-
ing grilles. Restricted airflow lessens the unit's efficiency and life span.

• The outdoor unit lnUSthave umestricted airflow. Do not cover the unit, lean anything against it, or stand upon it. Do not allow grass
clippings, leaves, or other debris to accumulate around or on top of the unit. Maintain a 12-in. lninilnum clearance between the
outdoor unit and tall grass, vines, slmlbs, etc.

• Your lnultipurpose indoor therlnostat isthe control center for your heat pump system.You should fhmiliarize yourself with its proper
operation. Attelnpting tocontrol the system by other lneans for instance, switching the electrical supply power ON and OFF may
cause damage to the unit.

• During heating, increasing the therlnostat more than 2 degrees may cause the supplelnental heaters to be turned on to satisfy the
therlnostat. Needless use of the supplelnentary heat reduces potential eneigy savings.

• You may find that you cm_maintain greater personal COliR'ortby rtuming t]_efan continuously. Air pockets can forln due to the structure

ofthe house, placelnent of registers, etc.These air pockets lnay be too cool or warm for your lilting. Continuous fanoperation lilinililizes
any telnperature dift_rences. Also, systems equipped with electronic air cleaners and/or humidifiers oft_r the added benefits ofhavhag the
air continuously cleaned year-round, and humidified during the winter season.

• Your heat pump will relnove humidity froln your holne during the cooling season. After a few lninutes of operation, you should be
able to see water trickle from the condensate drain of the indoor cooling coil. Check this occasionally to be sure the drain system is

not clogged. Of course, don't expect to see lnuch drainage if you live in a very dry enviromnent.

• During the heating cycle, air froln your registers may seem cool. This is because the air is being delivered at a higher velocity and a
lnore constant flow than air supplied by a conventional fitrnace. Also, your heat pump supplies air at 85° to 90°F instead of in sudden

bursts of hot air as with a conventional fimmce. The air may feel cool because it is slightly lower than your body telnperamre.

However, it is sufficiently warm to keep you COlnfortable.

• Ice or frost will tend to forln on the outdoor coil during the winter heating operation.Your heat pump isdesigned to autolnatically
melt the ice. When in this defrost cycle, it is norlnal for steam or fog to rise froln the outdoor unit. Do not be alarmed!

NOTE TO INSTALLER: THIS MANUAL MUST BE LEFT WITH THE EQUIPMENT USER.

OPERATINGYOUR HEAT PUMP

The operation of your heat pulnp system is controlled by the indoor therlnostat. You simply adjust the therlnostat and it lnaintains
the indoor telnperature at the level you select. Refer to the therlnostat operating instructions for inforlnation on how to operate your

therlnostat.

COOLING CYCLE

When operating in the cooling mode, your heat pump will mn until the indoor telnperature is lowered to the level you have selected.
On extremely hot days, your heat pump will mn for longer periods at a time and have shorter off periods than on lnoderate days.
Lowering the setpoint of your therlnostat will not cause your heat pump m cool thster.

The following are typical conditions that add extra heat and/or humidity to your holne. Your cooling unit will work longer m keep

your holne colnfortable under these conditions:

• Entrance doors are frequently opened aM closed

• Laundry appliances are being operated

• A shower is nnming

• More than the ustml number of people are present in the holne

• More than the norlnal number of electric lights are in use

• Drapes are open on the sulmy side of the home

HEATING CYCLE

With HEAT selected, the heating section of your holne colnfort system will operate until room telnperature is raised to the level you
have selected. Of course, the heating unit will have m operate for longer periods to lnaintain a COlnfortable environment on cooler
days and nights than on moderate ones.

Refer m your fimmce User's Manual for specific inforlnafion on heating operation.

DEFROST CYCLE

When your heat pump is providing heat to your home and the outdoor temperature drops below 45°F, moisture may begin to freeze
on the surlhce of the outdoor coil. If allowed to build up, this ice would impede airflow across the coil and reduce the alnount of heat
absorbed froln the outside air. So, to lnaintain energy-efficient operation, your heat pump has an autolnatic defrost cycle.

The det?ost cycle starts at a preset time interval of 90 lninutes, although, it may be reset to either 30 or 50 lninutes. Det?ost will start
at the preset time only if the ice is sutficient m interfere with norlnal heating operation.

After the ice is melted froln the outdoor coil, or after a lnaxilnum of 10 lninutes in the defrost lnode, the unit will autolnatically switch

back to normal heating operation.

Do not be alarmed if steam or fog appears at the outdoor unit during the defi_ost cycle. Water vapor froln the lnelting ice may condense
into a mist in the cold outside air.

During certain weather conditions such as heavy snow and t?eezing rain it is not uncolranon for ice to build up on the outdoor unit
grille. This is norlnal for these weather conditions. Do not attempt to remove the ice froln the outdoor unit grille. This condition will

not affect the proper fimction of the unit and will clear within a few days.

EMERGENCY HEAT

The EMERGENCY HEAT setting on your therlnostat refers to any supplelnentary heating appliance that may be included in your
holne colnfort system. Operation of the EMERGENCY HEAT source may be required if heating delnands exceed the capacity of
the heat pump, or if the heat pump lnalfunctions.

The red light on your therlnostat will illuminate if the EMERGENCY HEAT switch is lnoved froln NORMAL m the EMERGENCY
HEAT setting. This indicates that the heat pump is off and the supplelnental heating appliance is selected for operation.

Also, ifyour particular model of heat pump incNdes an efficiency alarm circuit, the red light will glow if the compressor lnalfimctions.
Call your dealer for ilrnnediate service if you suspect trouble.

During the heating season, switch to EMERGENCY HEAT if the electricity to your outdoor unit has been off for lnore than 30
lninutes for any reason (i.e., power outage). Leave the switch in the EMERGENCY HEAT lnode for an alnount of time equal to that
during which the power was oft'. It isn't necessary to exceed 12 hours. If you cmmot deterlnine how long the power has been oil
leave the switch in the EMERGENCY HEAT position for 8 hours.

NOTE: The EMERGENCY HEAT switch is effective only when HEAT or AUTO is selected.

PERFORMING ROUTINE MAINTENANCE

With the proper lnaimenance and care, your heat pump unit will operate econolnically and dependably Maimenance can be accom-
plished easily by referring to the following directions. However, before perforlning lnaintenance, consider these ilnportant safety
precautions.

WARNING: Disconnect all electrical power to the heat pump before removing access panels to perform mainte-

nance. Disconnect power to both the indoor and outdoor units. Note: There may be more than I electrical disconnect
switch. Electric shock can cause personal injury or death.

CAUTION: Although special care has been taken to minimize sharp edges in the construction of your unit. Be

extremely careful when handling parts or reaching into the unit.

CHECKTHE AIR FILTER

A dirty air filter will cause excessive strain on the COlnpressor and blower lnotor. This can cause the COlnponents to overheat and
autolnatically shut down. In the extreme, the colnponents will fail and need m be replaced. To avoid inefficient or £hiled operation
of your unit, CHECK THE FILTER(S) EVERY 3 TO 4 WEEKS. Replace filter(s) when necessary, or clean the filter(s) if you have
the washable type.

Disposable filters should be replaced by similar, new filters of the same dilnensions.
Reusable, washable filters should be washed in a solution of cold water and mild detergent, fl_enrinsed and thoroughly dried. THE

FILTER MUST BE COMPLETELY DRY BEFORE BEING REINSTALLED. To avoid prolonged shutdown of your unit while a
filter is drying, you should have an extra filter on hand. This would allow you to rotate between the two filters with minimal downtilne
for your COlnfortsystem. Extra filters may be purchased from your dealer.

There are no filters in the outdoor unit of a split system. If your indoor unit is a gas or oil fimmce, refer m your fimmce I Yser'sManual
for filter location and procedures for replacelnent or cleaning.

If your system includes an indoor l'ancoil unit, the filter may be located in the unit where it comaects with the return-air duct or plenum.
(See Fig. 1.) Relnove the filter cover plate by sliding latches toward center of plate. Lift filter to clear lower flange. Filter is spring-
loaded and will pop out. Reinstall filter, being certain to secure filter behind lower flange. When reinstalling cover plate, secure plate
behind upper flange then slide tabs outward.

\

\\

Fig. lmRemoving Filter

from Fan Coil Unit

The indoor tan coil unit may be located in the attic. In this instance the filter lnay be located behind the return air grille. Access the
filter by relnoving the return air grille.

BEFOREYOU REQUEST A SERVICE CALL

BEFOREYOU CALL FOR SERVICE, CHECK FOR THESE EASILY SOLVED PROBLEMS:

• Check the indoor and outdoor discomaect switches. Veri_ that circuit breakers are ON or that filses have not blown.

• Check for sufficient airflow. Check the air filter(s) for any acculnulations of dirt. Check for blocked return-air or supply-air grilles. Be
sure grilles are open and unobstructed.

• Check the settings on your indoor thermostat. If you desire cooling, see that the telnperature setting is set below room temper-
ature and COOL or AUTO is selected. If you require warmth, be sure the telnperature setting is set above rooln telnperature
and HEAT or AUTO is selected. The FAN switch should be set at ON for continuous blower operation or AUTO if you wish
the blower to fimction only while the unit is operating.

If your colnfort system still thils to operate, contact your servicing dealer for troubleshooting and repairs. Specify your apparent

problem, and state the model and serial numbers of your equiplnent. With this inforlnation, your dealer may be able m offer helpful

suggestions over the phone or save valtmble time tl_ough l_aowledgeable preparation for the service call.

REGULAR DEALER MAINTENANCE

In addition to the routine lnaintenance that you perforln, your holne COlnfort system should be inspected regularly by a properly
trained service teclmician. The inspection (preferably twice each year, but at least once every year) should include the following:

• Routine inspection of air filter(s). Replacement or cleaning as required.

• Inspection and cleaning of the blower wheel, housing, and lnotor as required.

• Inspection and, if required, cleaning of indoor and outdoor coils.

• Inspection of the indoor coil &ain pan, plus the primary and secondary drain lines. If supplied, the auxiliary drain pan and line should

be inspected at this tilne. Service should include cleaning if required.

• A check of all electrical wiring and comaections.

• A check for secure physical comaections of individtml colnponents within units.

• Operational check of the heat pump system m deterlnine acttml working condition. Necessary repair and!or adjustlnent should be

perforlned at this time.

Your servicing dealer may offer an econolnical service ccmtract that covers seasonal inspections. Ask for fimher details.

FOR THE RECORD

Record the lnodel, product, and serial numbers of your new equiplnent. This information, along with the other ready-

reference t:acts requested, will be necessary should you ever require int\mnation or service.

© 2001 Payne Heating & Cooling 7310 West Morris St. indianapolis, IN 46231 11-01 Catalog No 53PH-I018 OG-PH10-04