1 - Readers/Keypads not working
. Software settings - Conrm that the settings of the reader or keypad are correct.
. Connections - Check the wiring and integrity of reader/keypad terminal connections.
. To conrm that an extended reader cable is not at fault, wire the reader direct into the reader port. If the reader
works, this indicates a problem with the cable.
. Supply voltage - conrm that the reader has sufcient voltage.
. User token - Check that the user token used for testing the reader is operational.
. Interference - Conrm whether the reader works when tested ‘in hand’ and not mounted on the wall. Ensure that
readers are not mounted back to back or there is not interference from other RF devices.
2 - Readers / Keypads - Extending cable
. Only Belden CR9538 /9540 can be used for cable extensions. CR9538 is 8 core for up to 25m, CR9540 10 core
for 25-100m (maximum extension). When using CR9540, the two additional cores should be used to double up for
power.
3 - Net2 - What to do if a user has no access
. Check the reader LEDs when a card is shown:
. No LEDs - the reader has no power.
. No change in display - try the card on a known working readers. If there is still no response, replace the card.
. Green LED ashing when a card is presented, check the Relay 1 LED to check activity and the wiring to the lock.
. Red LED is ashing when a card is presented, check the validity of the user at the PC.
. - Check user’s access level and ensure they have access by clicking on Current Validity.
. - Check the ‘Valid Until’ date and conrm this has not expired.
. Reinstate the ACU from the doors screen. Select the ACU’s you wish to reinstate and then click OK.
4 - Switch2 - Adding an additional card pack
. You need to be in possession of the original enrolment card. Present the original enrolment card to the reader
and the Amber LED will ash, Green & Red LEDs will be off, then present the Enrolment card from the new card
pack; the reader will beep and all LEDS will be lit. The additional cards will now be valid. Repeat this with each
reader and with any additional card packs. Any valid enrolment card can be used to add further packs. This is the
same for enrolling function card packs onto a system.
5 - Switch2 - How to reset the controller
. Disconnect the power and remove the wires from the Green and Mauve terminals
. Insert a wire link between the Green and Mauve terminals
. Reconnect the power (the unit will bleep 4 times)
. Disconnect the power and remove the link wire, reconnect the Green and Mauve wires
. Reconnect the power (the unit will bleep 3 times per second). The unit is ready to be enrolled.
Here is the list of topics about this product that receive the most technical support enquiries. We
list them here to help you speed up the installation and trouble shooting process.
Frequently asked questions
Readers mounted together
between
readers
300mm
Mounted on metal surface
Suitability
Security sensitive doors
Wet environments