This is a Class A device and is intended for use in a light industrial environment. It is not intended nor approved for use in an industrial
or residential environment.
1 General information...................................................................................................................................... 13
5 Contacting Patton for assistance ................................................................................................................... 34
A Compliance information .............................................................................................................................. 37
B Specifications ................................................................................................................................................ 40
C Cabling ......................................................................................................................................................... 45
D Port pin-outs ................................................................................................................................................ 48
E SN4554 factory configuration ...................................................................................................................... 50
F End user license agreement ........................................................................................................................... 54
Summary Table of Contents ........................................................................................................................... 3
Table of Contents ........................................................................................................................................... 4
List of Figures ................................................................................................................................................. 7
List of Tables .................................................................................................................................................. 8
About this guide ............................................................................................................................................. 9
Safety when working with electricity ...............................................................................................................11
General observations .......................................................................................................................................11
Typographical conventions used in this document................................................................................................ 12
General conventions .......................................................................................................................................12
1 General information...................................................................................................................................... 13
SN4554 front panel ........................................................................................................................................16
Installing the SN4554 ...........................................................................................................................................20
Placing the SN4554 ........................................................................................................................................20
1. Start the SmartNode Discovery Tool.................................................................................................................25
2. Access the Web Browser (GUI) Interface...........................................................................................................25
3. Configuring your SN4554.................................................................................................................................27
Accessing the Internet .....................................................................................................................................28
Start-up with factory configuration .................................................................................................................31
Load a new application image (SmartWare) via TFTP ....................................................................................31
Load a new application image (SmartWare) via the serial link .........................................................................33
5 Contacting Patton for assistance ................................................................................................................... 34
Out-of-warranty service .............................................................................................................................36
Returns for credit ......................................................................................................................................36
Return for credit policy .............................................................................................................................36
A Compliance information .............................................................................................................................. 37
CE Declaration of Conformity ..............................................................................................................................39
Authorized European Representative .....................................................................................................................39
B Specifications ................................................................................................................................................ 40
Data connectivity ..................................................................................................................................................41
Fax and modem support........................................................................................................................................41
IP services..............................................................................................................................................................42
Operating temperature ....................................................................................................................................43
Weight and power dissipation ...............................................................................................................................43
Identification of the SmartNode devices via SNMP...............................................................................................43
C Cabling ......................................................................................................................................................... 45
D Port pin-outs ................................................................................................................................................ 48
F End user license agreement ........................................................................................................................... 54
End User License Agreement .................................................................................................................................55
2. Title ............................................................................................................................................................55
3. Term ...........................................................................................................................................................55
4. Grant of License ..........................................................................................................................................55
7. Other licenses .............................................................................................................................................56
This guide describes the SN4554 hardware, installation and basic configuration. For detailed software configuration information refer to the SmartWare Software Configuration Guide and the available Configuration Notes.
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1 on page 13 provides information about router features and capabilities
• Chapter 2 on page 17 contains an overview describing router operation and applications
• Chapter 3 on page 19 provides hardware installation procedures
• Chapter 4 on page 24 provides quick-start procedures for configuring the SN4554 router
• Chapter 5 on page 34 contains information on contacting Patton technical support for assistance
• Appendix A on page 37 contains compliance information for the SN4554
• Appendix B on page 40 contains specifications for the routers
• Appendix C on page 45 provides cable recommendations
• Appendix D on page 48 describes the router’s ports and pin-outs
• Appendix E on page 50 lists the factory configuration settings for SN4554
• Appendix F on page 54 provides license information that describes acceptable usage of the software pro-
vided with the SN4554
For best results, read the contents of this guide before you install the router.
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in per-
sonal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
Mains Voltage: Do not open the case when the power cord is attached. The
external power adapter shall be a listed limited power source that incorporates a disconnect device and shall be positioned within easy reach of the
operator. The mains outlet shall be within 10 feet (3 meters) of the device,
shall be easily accessible, and protected by a circuit breaker.
The SmartNode 4554 is not shipped with power cables. For AC powered
units, ensure that the power cable used meets all applicable standards for the
country in which it is to be installed, and that it is connected to a wall outlet
which has earth ground.
Hazardous network voltages are present in WAN ports regardless of whether
power to the SN4554 is ON or OFF. To avoid electric shock, use caution when
near WAN ports. When detaching cables, detach the end away from the
SN4554 first.
Do not work on the system or connect or disconnect cables during periods of
lightning activity
In accordance with the requirements of council directive 2002/
96/EC on Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product from other
waste and scrap and deliver to the WEEE collection system in
your country for recycling.
This is a Class A device and is intended for use in a light industrial
environment. It is not intended nor approved for use in an industrial or residential environment
General observations
• Clean the case with a soft slightly moist anti-static cloth
• Place the unit on a flat surface and ensure free air circulation
• Avoid exposing the unit to direct sunlight and other heat sources
• Protect the unit from moisture, vapors, and corrosive liquids
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention
Garamond blue type
Futura bold type
Futura bold-italic type Parts of commands, which are related to elements already named by the user, are
Italicized Futura type
Futura typeIndicates the names of fields or windows.
Garamond bold type
< >Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,
[ ]Elements in square brackets are optional.
{a | b | c}Alternative but required keywords are grouped in braces ({ }) and are separated
blue screen
screen
node
#An hash sign at the beginning of a line indicates a comment line.
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or section heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View
button in the Adobe® Acrobat® Reader toolbar to return to your starting point.
Commands and keywords are in boldface font.
in boldface italic font.
Variables for which you supply values are in italic font
Indicates the names of command buttons that execute an action.
<C>, and so on.
by vertical bars ( | )
Information you enter is in blue screen font.
Terminal sessions and information the system displays are in screen font .
The leading IP address or nodename of a SN4554 is substituted with node in
boldface italic font.
The leading SN on a command line represents the nodename of the SN4554
SN4554 front panel ........................................................................................................................................16
The SmartNode 4554 ISDN BRI PSTN Gateway (see figure 1) converts up to four simultaneous phone or fax
calls from SIP or H.323 to BRI ISDN. it is a compact, reliable stand-alone VoIP gateway for IP-based voice
systems which matches up to ISDN standards in terms of performance and quality.
Compared to PC-based solutions that combine IP-PBX and a PCI BRI card, the SN4554 has several advantages: No need to install additional drivers or software, new services can be installed without downtime, several
SN4554 can be combined and serve as redundant cluster, no ventilation or hard disk required, scaleable without limitation by the amount of PCI card slots available. Also, system administrators don’t have to learn ISDN,
as industry standard protocols like SIP or H.323 do the job of connecting PSTN to your voice system.
The SN4554 perfectly integrates in today’s IP-PBX systems supporting their advanced functionality, while preserving the majority of ISDN comfort features. The following features are integrated into the SN4554: Advice
of Change (AOC), Explicit Call Transfer (ECT), CLIP, CLIR, 64k transparent data calls, support for both
MSN and DID lines, overlap dialing, call waiting, and call hold.
Figure 1. SN4554
The SN4554 performs the following major functions:
• Four channels of Voice or Fax-over-IP through two Euro-ISDN BRI/S ports (TE orientation).
• Standards-compliant VoIP in accordance with SIP or H.323 protocols.
• 10/100Base-T Ethernet WAN port for connection to a router, xDSL, cable, or wireless modem.
SN4554 overview
Page 14
SN4554 Getting Started Guide 1 • General information
The SN4554 is an ISDN BRI PSTN Gateway for home or home-office use that supports two VoIP calls via a
single ISDN BRI port (see figure 2). The SN4554 rear panel ports are described in table 2.
Model SN4554
Port
ETH (LAN)
BRI (Line)
5V DC, 1.0A
Reset
LAN
ETH 0/0BRI 0/1BRI 0/0
ETH
Ethernet port
LAN
ISDN 2 ISDN 1
Line 1Line 0
BRI
ISDN Line port
Figure 2. SN4554 rear panel
Table 2. Rear panel ports
Description
Switched Auto-MDX Fast-Ethernet port, RJ-45 (see
figure 2
), connect the unit to an Internet Telephony Service Provider (ITSP) [via an xDSL or cable modem] or a remote IP-PBX
[via a private corporate network].
ISDN BRI/
(see
S0
port. RJ-45 connector presents the NET (User) side of the
figure 2) for connecting the SN4554 to a PBX NT port or an ISDN BRI NT.
S/T
interface
The SN4554 has a 5V DC 1A power input (see figure 2).
The reset button (see figure 2) has three functions:
• Restart the unit with the current startup configuration—Press (for less than 1 second)
and release the Reset button to restart the unit with the current startup configuration.
• Restart the unit with factory default configuration—Press the Reset button for
5 seconds until the Power LED (see figure 3 on page 16) starts blinking to restart
the unit with factory default configuration.
• Restart the unit in bootloader mode (to be used only by trained SN4554 techni-
cians)—Starting with the unit powered off, press and hold the Reset button as you
apply power to the unit. Release the Reset button when the Power LED starts blinking so the unit will enter bootloader mode.
SN4554 overview15
Page 15
SN4554 Getting Started Guide 1 • General information
The SmartNode 4554 ISDN VoIP gateway enables any IP PBX to make calls to the ISDN PSTN. The compact, reliable stand-alone design allows enterprises to easily and flexibly integrate BRI lines into their VoIP system. It converts up to four simultaneous phone or fax calls from SIP or H.323 to BRI ISDN.
Installing the SN4554 ...........................................................................................................................................20
Placing the SN4554 ........................................................................................................................................20
SN4554 hardware installation consists of the following:
• Placing the device at the desired installation location (see section “Placing the SN4554”)
• Connecting the interface and power cables (see section “Installing cables”)
When you finish installing the SN4554, go to chapter 4, “SN4554 initial configuration” on page 24.
Placing the SN4554
Place the SN4554 on a desktop or similar sturdy, flat surface that offers easy access to the cables. The unit
should be installed in a dry environment with sufficient space to allow air circulation for cooling.
NoteFor proper ventilation, leave at least 2 inches (5 cm) to the left, right, front,
and rear of the unit.
Installing cables
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
The interconnecting cables shall be acceptable for external use and shall be
rated for the proper application with respect to voltage, current, anticipated
temperature, flammability, and mechanical serviceability.
Connect the cables in the following order:
1. Connect the ISDN NT or PBX to the BRI port (see section “Connecting the SN4554 to the PBX or
ISDN BRI NT” on page 21).
2. Connect the 10/100Base-T Ethernet WAN (see section “Connecting the SN4554 to the IP network” on
page 21)
3. Connect the power supply (see section “Connecting the SN4554 to the power supply” on page 22)
Installing the SN455420
Page 20
SN4554 Getting Started Guide 3 • SN4554 installation
The SN4554 comes with two ISDN BRI (TE) ports located on the rear panel (see figure 2 on page 15) for connecting to the NT of an ISDN PBX or ISDN NT. Install the connection as follows:
1. Using an ISDN cable (see Appendix C, “Cabling” on page 45) connect the BRI (TE) port on the SN4554
to the NT PBX or ISDN NT.
LAN
ISDN 2 ISDN 1
ISDN NT
or PBX
RJ-45, maleRJ-45, male
3
4
5
6
3
4
5
6
Figure 5. Connecting to an ISDN NT
For details on the BRI port pinout and ISDN cables, refer to Appendix C, “Cabling” on page 45 and Appendix
D, “Port pin-outs” on page 48.
Connecting the SN4554 to the IP network
The SN4554 comes with a 10/100 Base-Tx Ethernet port for connection to an IP network. The Ethernet
WAN interface is factory-configured as a DHCP client, so you must connect the SN4554 to an IP network
that provides a DHCP server.
The Ethernet port (ETH) includes an automatic MDX (auto-crossover) feature that automatically detects the
cable configuration and adjusts accordingly. The feature allow you to use a straight-through Ethernet cable to
connect to an Ethernet hub or switch. Typically the hub or switch will connect to a router that provides the the
local-residential IP network with broadband Internet access.
Installing the SN455421
Page 21
SN4554 Getting Started Guide 3 • SN4554 installation
Figure 6. Connecting the SN4554 to the network via a hub or switch
1. Using the included black Ethernet cable, connect the RJ-45 Ethernet WAN port on your SN4554 (labeled
ETH), to an Ethernet hub or switch on the same network as your PC.
For details on the Ethernet port pinout and cables, refer to Appendix C, “Cabling” on page 45 and Appendix
D, “Port pin-outs” on page 48.
Connecting the SN4554 to the power supply
1. Insert the barrel-type connector end of the AC power supply into the 5V DC, 1.0A port (see figure 2 on
page 15).
The external router power supply automatically adjusts to accept
an input voltage from 100 to 240 VAC (50/60 Hz).
Verify that the proper voltage is present before plugging the
power cord into the receptacle. Failure to do so could result in
equipment damage.
2. Verify that the AC power cord included with your router is compatible with local standards. If it is not,
refer to chapter 5, “Contacting Patton for assistance” on page 34 to find out how to replace it with a com-
patible power cord.
3. Connect the male end of the AC power supply power cord to an appropriate AC power outlet.
Installing the SN455422
Page 22
SN4554 Getting Started Guide 3 • SN4554 installation
1. Start the SmartNode Discovery Tool.................................................................................................................25
2. Access the Web Browser (GUI) Interface...........................................................................................................25
3. Configuring your SN4554.................................................................................................................................27
Accessing the Internet .....................................................................................................................................28
Start-up with factory configuration .................................................................................................................31
Load a new application image (SmartWare) via TFTP ....................................................................................31
Load a new application image (SmartWare) via the serial link .........................................................................33
24
Page 24
SN4554 Getting Started Guide 4 • SN4554 initial configuration
This chapter leads you through the basic steps to set up a new SN4554:
• Start the SN4554 Discovery Tool (see section “1. Start the SmartNode Discovery Tool” on page 25)
• Access the Web Browser (GUI) Interface (see section “2. Access the Web Browser (GUI) Interface” on
page 25)
• Configuring your SN4554 (see section “3. Configuring your SN4554” on page 27)
This section describes how to quickly access the configuration interface of a SN4554 and give an overview of
the different elements you can configure. For detailed information on all configuration parameters refer to the
SmartWare software configuration guide.
1. Start the SmartNode Discovery Tool
The SmartNode discovery tool provides a quick and easy way to access the management interfaces residing
within your SN4554. The tool identifies any Patton VoIP devices installed on your network and displays the
model number, IP address and MAC address of each unit.To use the discovery tool, do the following:
1. Insert the CD included with your SN4554 into the CD drive on your PC.
2. Copy the file named SNDiscovery.exe from the CD to your PC.
Figure 8. SmartNode Discovery Tool window
3. At your PC, double-click the SNDiscovery.exe file name to activate the tool. The SmartNode Discovery
Tool window will display the IP Address, MAC Address, Device Type (model number) and Build (software
release) of your SN4554.
If your SN4554 does not appear:
• Make sure the SN4554 and your PC are on the same routed subnet
• Make sure any firewall programs on your PC are disabled
2. Access the Web Browser (GUI) Interface
The SN4554 provides a web-browser-based graphical user interface (GUI) that makes it easy to configure,
monitor and manage your SN4554. To access the web-browser interface, do the following:
1. In the SmartNode Discovery Tool window, select the line that displays the IP address of your SN4554.
Introduction25
Page 25
SN4554 Getting Started Guide 4 • SN4554 initial configuration
Figure 9. SmartNode Discovery Tool window with webbrowser selected
2. Right-click the selected line, and select Webbrowser. The Login window will display.
Figure 10. Login window
3. Enter the username administrator. Do not enter a password. Instead simply click OK. Your web browser
will display the SN4554 home page (see figure 11).
Figure 11. SN4554 home page
The SN4554 home page displays three action buttons that allow you to store the current configuration state,
reload the device, and restore to factory defaults. The home page also displays certain basic system information.
You can always return to the home page by clicking Home in the navigation bar.
2. Access the Web Browser (GUI) Interface26
Page 26
SN4554 Getting Started Guide 4 • SN4554 initial configuration
The GUI consists of the following main elements (see figure 12):
• The “Navigation Bar” on the left edge presents you with a menu listing giving access to the various configu-
ration and status pages of the SN4554.
• At the top of the page you see the “Current System Path” which displays the location and element currently
presented in the main area.
• The rest of the page displays the configuration and status information for the different features of
the SN4554.
3. Configuring your SN4554
Once you have logged in you can use the browser-based graphical user interface (GUI) to configure and manage your SN4554. The information in this section is intended to introduce the configuration tools and get you
started. For more detailed information about configuring your SN4554, please refer to the SmartWare
Configuration Guide.
3. Configuring your SN455427
Page 27
SN4554 Getting Started Guide 4 • SN4554 initial configuration
The SN4554, immediately applies your changes whenever you
modify the configuration. Howver, your new settings ARE NOT
PERMANENTLY SAVED in non-volatile memory [RAM]. To survive
power failure or manual reload you must store your new settings
in non-volatile memory. To save your changes: return to the home
page and press the Save Current Configuration button.
You may find the following hints helpful when configuring your SN4554:
For each box containing an “Apply” button, fill in the required fields
and press “apply” once. The settings are applied immediately after
the button is pressed. If there are several boxes with an “Apply” button on one page, fill in the information per box and press the button
for each box separately. This saves the new configuration parameters
in volatile memory (RAM) only.
The “alert” symbol shows you that somewhere a user input is missing
for correct functionality. In the case of the present WAN page, you
can ignore them, because the respective title bullet (“PPP over Ethernet”) is not selected.
The “info” symbol denotes hints to ease configuration or to avoid pitfalls. Read them whenever you encounter them!
Accessing the Internet
The SN4554 suports three types of WAN (Internet or corporate-Private) access:
• DHCP (factory default)
• PPPoE
• Fixed IP address
To modify the WAN access configuration, go to the SN4554 WAN page:
1. In the configuration menu pane, click WAN.
3. Configuring your SN455428
Page 28
SN4554 Getting Started Guide 4 • SN4554 initial configuration
The SN4554 supports three configuration options for the WAN connection (see figure 13), as described in the
following paragraphs:
• DHCP (client—factory default). The SN4554’s WAN port has a DHCP client enabled that uses an estab-
lished Internet connection to get the Internet connectivity parameters (IP address, default gateway) automatically from a DHCP server. Use this option when connecting the SN4554 to a DSL router, a cable
modem, or to a company LAN (with a DHCP server). This is the factory default configuration so no configuration is required, only the LAN and WAN Ethernet connections should be made to access the Internet
immediately.
• PPPoE. The SN4554 establishes the connection with the Internet using PPPoE. This is most commonly
used when the SN4554 is connected to a DSL bridge, or a DSL router that is configured in bridge mode
(most routers are capable of this).
Enter the DSL credentials (username and password) on the SN4554 and click the Apply icon.
• User Defined Address. The SN4554 uses an existing internet connection which does not provide an
upstream DHCP server. In this case, you need to set the IP address, subnet mask, default gateway and
DNS servers manually.
- IP Address—The IP address of the WAN Ethernet port.
- IP Mask—The mask for the WAN port’s IP address.
Click the Apply icon to activate the new configuration.
• Default Gateway—This is the IP address of the upstream router. Click the Apply icon to apply the new
configuration.
• DNS/DynDNS—In the Configuration Menu, go to DNS/DynDNS. Enter the IP addresses of the DNS
servers and Apply the new settings.
3. Configuring your SN455429
Page 29
SN4554 Getting Started Guide 4 • SN4554 initial configuration
NoteBe sure to return to the Home configuration page to save the new configura-
tion in non-volatile memory.
The “advanced GUI” leads you to the full complement of
SmartNode configuration parameters. There are many more
things that can be configured than you are presented on the
“basic GUI” pages you see when the system starts. Be aware
that configuration is more complicated and requires knowledge about VoIP as well as SmartNode configuration concepts. We recommend familiarizing yourself with the
SmartWare Software Configuration Guide before switching to
the advanced mode.
Bootloader
The bootloader ensures that basic operations, network access, and downloads are possible in case of interrupted
or corrupted application image downloads. It offers console access to the Bootloader and the capability for
downloading application images (e.g. SmartWare) via the serial link of the console.
Start Bootloader
To start the Bootloader, power on the SmartNode while pressing the reset button. Open a Telnet session to the
SmartNode via one of the Ethernet interfaces. The following prompt will be displayed:
RedBoot>
Type help to display an overview of the available commands.
Bootloader30
Page 30
SN4554 Getting Started Guide 4 • SN4554 initial configuration
1RedBoot> fis loadCopies the SmartWare application image from the
persistent memory (flash:) to the volatile memory
(RAM) from where it will be executed.
2RedBoot> go -s factory-configStarts the SmartWare application telling it to use
‘factory-config’ as startup configuration.
You can also start-up with any other configuration
available in the persistent memory (nvram:) by providing its name instead of ‘factory-config’.
Load a new application image (SmartWare) via TFTP
The following procedure downloads the application image (SmartWare) for the mainboard. See the note below
on how to download the respective CLI description file.
StepCommandPurpose
1
optional
2
optional
3
optional
4RedBoot> load -r -v -h host -b
5RedBoot> fis delete -n 1Deletes the first application image.
6RedBoot> fis createStores the downloaded application image to
7RedBoot> fis list -lChecks whether the image has been success-
RedBoot> ip_address - l
local_ip_address [/mask_len]
RedBoot> ip_address -g gatewaySets the IP address of the default gateway.
RedBoot> ping -h tftp-server_ip_addressTests the connectivity to the TFTP server.
base_addressfile_name
Sets the IP address and subnet mask of the
Ethernet interface 0/0 which shall be used to
receive the new application image.
mask_len is the length of the network address
(or the number of 1’s within the subnet mask).
See Note below.
Downloads an application image into the volatile memory (RAM) from where the SmartNode
could directly execute it.
host: IP address of the TFTP server
base_address: memory location where to store
the application image. Use the default address
0xc00100
file_name: path and name of the file on the
TFTP server. Note: use the image file that contains the whole application, not the image
parts.
Reply with ‘y’ to the confirmation request.
the permanent memory (flash:).
Reply with ‘y’ to the confirmation request.
fully stored, whether it is the desired Release
and Build, and whether it is valid.
Bootloader31
Page 31
SN4554 Getting Started Guide 4 • SN4554 initial configuration
8RedBoot> goStarts the application image that was down-
loaded into the volatile memory (RAM).
NoteWith the Bootloader, only the Ethernet interface 0/0 is available. The Boot-
loader applies the IP address, subnet mask, and default gateway that were last
configured by the Bootloader itself or by another application (e.g. SmartWare). If an application configured the Ethernet interface 0/0 to use DHCP,
the Bootloader will also use DHCP to learn the interface configuration. It
can receive and apply the IP address, subnet mask, default gateway, and
default (TFTP) server (transmitted as basic DHCP information ‘Next server
IP address’).
NoteThis procedure does not download the respective CLI description file.
Download it after starting up SmartWare with the following command:
Load a new application image (SmartWare) via the serial link
The Bootloader supports the ‘X-Modem’ and ‘Y-Modem’ protocols to download application images via the
serial link of the console. Do the following to initiate the download:
StepCommandPurpose
1RedBoot> load -r -v -m {
xmodem | ymodem } -b
base_address
5RedBoot> fis delete -n 1Deletes the first application image.
6RedBoot> fis createStores the downloaded application image to the permanent
7RedBoot> fis list -lChecks whether the image has been successfully stored,
8RedBoot> goStarts the application image that was downloaded to the vola-
Downloads an application image into the volatile memory
(RAM) from where the SmartNode could directly execute it.
‘xmodem’ or ‘ymodem’: Specify the protocol to be used, XModem or Y-Modem
base_address: memory location where to store the application
image. Use the default address 0xc00100
Execute the above RedBoot command first, then start the transfer from the terminal program with the command ‘Send file via
X-Modem’ (or similar).
Reply with ‘y’ to the confirmation request.
memory (flash:).
Reply with ‘y’ to the confirmation request.
whether it is the desired Release and Build, and whether it is
valid.
tile memory (RAM).
NoteThis type of download takes about 25 minutes since it uses a serial link at
Out-of-warranty service .............................................................................................................................36
Returns for credit ......................................................................................................................................36
Return for credit policy .............................................................................................................................36
• “Contact information”—describes how to contact Patton technical support for assistance.
• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the
RAS warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
Patton support headquarters in the USA
• Online support: available at www.patton.com
• E-mail support: e-mail sent to support@patton.com will be answered within 1 business day
• Telephone support: standard telephone support is available five days a week—from 8:00 am to
5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007
• Fax: +1 (253) 663-5693
Alternate Patton support for Europe, Middle East, and Africa (EMEA)
• Online support: available at www.patton-inalp.com
• E-mail support: e-mail sent to support@patton-inalp.com will be answered within 1 business day
• Telephone support: standard telephone support is available five days a week—from 8:00 am to
5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55
• Fax: +41 (0)31 985 25 26
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before shipment. All of our products are backed by a comprehensive warranty program.
NoteIf you purchased your equipment from a Patton Electronics reseller, ask your
reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement.
Patton services our products no matter how you acquired them.
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
Introduction35
Page 35
SN4554 Getting Started Guide 5 • Contacting Patton for assistance
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastrophes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
Return for credit policy
• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).
• Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
• Completing a request on the RMA Request page in the Support section at www.patton.com
• By calling +1 (301) 975-1007 and speaking to a Technical Support Engineer
• By sending an e-mail to returns@patton.com
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use
the original packing material that the device came in or pack the unit securely to avoid damage during shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
Warranty Service and Returned Merchandise Authorizations (RMAs)36
CE Declaration of Conformity ..............................................................................................................................39
Authorized European Representative .....................................................................................................................39
37
Page 37
SN4554 Getting Started Guide A • Compliance information
IMPORTANT – This is a Class A device and is intended for use in a light industrial environment. It is not
intended nor approved for use in an industrial or residential environment.
EMC
• EN55022, Class A
• EN55024
Safety
• IEC 60950-1
• EN60950-1
• AS/NZS 60950
Telecom
• TBR3
• AS/ACIF S031
• NZ ISDN Layer 3 Supplement
Compliance38
Page 38
SN4554 Getting Started Guide A • Compliance information
(See section “EG-Konformitätserklärung” on page 39 for German version.)
Product Description: SN4554
The products described above in the form as delivered are in conformity with the provisions of the following
European Directive:
R&TTE Directive 1999/5/EC
Guidelines of the European Parliament and the Committee for the Harmonization of the Legal Regulations of the Member States concerning radio equipment and telecommunications terminal equipment and
the mutual recognition of their conformity.
The safety advice in the documentation accompanying
the products shall be obeyed. The conformity to the
above directive is indicated by the CE sign on
the device.
The signed Declaration of Conformity can be downloaded from www.patton.com/certifications/.
EG-Konformitätserklärung
(see section “CE Declaration of Conformity” on page 39 for English version)
Produktbezeichnung: SN4554
Die bezeichneten Produkte stimmen in der von uns in Verkehr gebrachten Ausführung mit den Vorschriften
folgender Richtlinie überein:
R&TTE 1999/5/EG
Richtlinie des europäischen Parlaments und des Rates zur Angleichung der Rechtsvorschriften der Mitgliedstaaten über Funkanlagen und Telekommunikations-Endeinrichtungen und die gegenseitige
Anerkennung ihrer Konformität.
Die Sicherheitshinweise in der mitgelieferten
Produktdokumentation sind zu beachten. Die Konformität mit der oben erwähnten Richtlinie wird durch das
CE-Zeichen auf dem Gerät bestätigt.
Die unterzeichnete Konformitätserklärung kann heruntergeladen werden von:
Data connectivity ..................................................................................................................................................41
Fax and modem support........................................................................................................................................41
IP services..............................................................................................................................................................42
Operating temperature ....................................................................................................................................43
Weight and power dissipation ...............................................................................................................................43
Identification of the SmartNode devices via SNMP...............................................................................................43
According to table 5, an SNMP get request to .iso.org.dod.internet.mgmt.mib-2.system.sysObjectID of a SmartNode 4552 device reads out a numeric OID of
4552 device. The mapping of the sysObjectID to each of the SmartNode model is realized with the SmartNode product identification MIB.
The SNMP agent running in SmartWare is SNMP version 1
(SNMPv1) compliant. SNMP version 2 (SNMPv2) and SNMP
version 3 (SNMPv3) are not currently supported.
1.3.6.1.4.1.1768.2.4.6.1, which represents a SmartNode
Identification of the SmartNode devices via SNMP44
This section provides information on the cables used to connect the SN4554 and the interface cards to the
existing network infrastructure and to third party products.
The interconnecting cables shall be acceptable for external use and shall be
rated for the proper application with respect to voltage, current, anticipated
temperature, flammability, and mechanical serviceability.
Ethernet
Ethernet devices (10Base-T/100Base-T) are connected to the SN4554 over a cable with RJ-45 plugs. All
Ethernet ports on the SN4554 are Auto-MDX and use any straight or crossover cable to connect to hubs,
switches, PCs or other devices.
The ISDN port connects to ISDN terminals (PBXs) or an ISDN S-BUS using cables terminated with RJ-45
connectors. Use straight-though cables to connect to the NT port of your PBX, or
residential S-BUS.
End User License Agreement .................................................................................................................................55
2. Title ............................................................................................................................................................55
3. Term ...........................................................................................................................................................55
4. Grant of License ..........................................................................................................................................55
7. Other licenses .............................................................................................................................................56
54
Page 54
SN4554 Getting Started Guide F • End user license agreement
By opening this package, operating the Designated Equipment or downloading the Program(s) electronically,
the End User agrees to the following conditions:
1. Definitions
A)Effective Date shall mean the earliest date of purchase or download of a product containing the Patton
Electronics Company Program(s) or the Program(s) themselves.
B)Program(s) shall mean all software, software documentation, source code, object code, or executable code.
C)End User shall mean the person or organization which has valid title to the Designated Equipment.
D) Designated Equipment shall mean the hardware on which the Program(s) have been designed and pro-
vided to operate by Patton Electronics Company.
2. Title
Title to the Program(s), all copies of the Program(s), all patent rights, copyrights, trade secrets and proprietary
information in the Program(s), worldwide, remains with Patton Electronics Company or its licensors.
3. Term
The term of this Agreement is from the Effective Date until title of the Designated Equipment is transferred by
End User or unless the license is terminated earlier as defined in section “6. Termination” on page 56.
4. Grant of License
A)During the term of this Agreement, Patton Electronics Company grants a personal, non-transferable,
non-assignable and non-exclusive license to the End User to use the Program(s) only with the Designated
Equipment at a site owned or leased by the End User.
B)The End User may copy licensed Program(s) as necessary for backup purposes only for use with the Des-
ignated Equipment that was first purchased or used or its temporary or permanent replacement.
C)The End User is prohibited from disassembling; decompiling, reverse-engineering or otherwise attempt-
ing to discover or disclose the Program(s), source code, methods or concepts embodied in the Program(s)
or having the same done by another party.
D) Should End User transfer title of the Designated Equipment to a third party after entering into this
license agreement, End User is obligated to inform the third party in writing that a separate End User
License Agreement from Patton Electronics Company is required to operate the Designated Equipment.
5. Warranty
The Program(s) are provided as is without warranty of any kind. Patton Electronics Company and its licensors
disclaim all warranties, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. In no event shall Patton Electronics Company or its licensors be liable for any damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the
use of or inability to use the Program(s), even if Patton Electronics Company has been advised of the possibility of such damages. Because some states do not allow the exclusion or limitation of liability for consequential
or incidental damages, the above limitation may not apply to you.
End User License Agreement55
Page 55
SN4554 Getting Started Guide F • End user license agreement
If the Program(s) are acquired by or on behalf of a unit or agency of the United States Government, the Government agrees that such Program(s) are commercial computer software or computer software documentation and
that, absent a written agreement to the contrary, the Government’s rights with respect to such Program(s) are
limited by the terms of this Agreement, pursuant to Federal Acquisition Regulations 12.212(a) and/or DEARS
227.7202-1(a) and/or sub-paragraphs (a) through (d) of the “Commercial Computer Software - Restricted
Rights” clause at 48 C.F.R. 52.227-19 of the Federal Acquisition Regulations as applicable.
6. Termination
A)The End User may terminate this agreement by returning the Designated Equipment and destroying all
copies of the licensed Program(s).
B)Patton Electronics Company may terminate this Agreement should End User violate any of the provi-
sions of section “4. Grant of License” on page 55.
C)Upon termination for A or B above or the end of the Term, End User is required to destroy all copies of
the licensed Program(s)
7. Other licenses
The Program may be subject to licenses extended by third parties. Accordingly, Patton Electronics Company
licenses the Programs subject to the terms and conditions dictated by third parties. Third party software identified to the Programs includes:
• A routing license is included at no charge.
• MGCP and VPN capabilities will require the purchase of an additional license.
• The LGPL (Lesser General Public License) open source license distributed to you pursuant to the LGPL
• RedBoot (Red Hat Embedded Debug and Bootstrap) embedded system debug/bootstrap environment
from Red Hat distributed to you pursuant to the eCos license terms (http://ecos.sourceware.org/license-overview.html) and GNU General Public License (GPL) terms (http://www.gnu.org/copyleft/gpl.html).
Source code is available upon request.
End User License Agreement56
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