Patton electronics SL4020, SmartLink 4020 User Manual
SmartLink 4020
Analog VoIP SoHo Router
User Manual
Important
This is a Class B device and is intended for use in a light industrial or residential environment. It is not intended nor approved for use in
an industrial environment.
Sales Office: +1 (301) 975-1000
Technical Support: +1 (301) 975-1007
E-mail: support@patton.com
WWW: www.patton.com
Part Number: 07MSL4020-GS, Rev. F
Revised: February 9, 2012
Patton Electronics Company, Inc.
7622 Rickenbacker Drive
Gaithersburg, MD 20879 USA
Tel: +1 (301) 975-1000
Fax: +1 (301) 869-9293
Support: +1 (301) 975-1007
Web: www.patton.com
E-mail: support@patton.com
Trademark Statement
The terms SmartLink, SmartNode, SmartWare, and SmartView are trademarks of Patton Electronics Company. All other trademarks presented in this document are the
property of their respective owners.
Copyright © 2012, Patton Electronics Company. All rights reserved.
The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
Warranty Information
Patton Electronics warrants all SmartLink router components to be free from defects,
and will—at our option—repair or replace the product should it fail within one year
from the first date of the shipment.
This warranty is limited to defects in workmanship or materials, and does not cover
customer damage, abuse or unauthorized modification. If the product fails to perform
as warranted, your sole recourse shall be repair or replacement as described above.
Under no condition shall Patton Electronics be liable for any damages incurred by the
use of this product. These damages include, but are not limited to, the following: lost
profits, lost savings and incidental or consequential damages arising from the use of or
inability to use this product. Patton Electronics specifically disclaims all other warranties, expressed or implied, and the installation or use of this product shall be deemed
an acceptance of these terms by the user.
Summary Table of Contents
1 General information...................................................................................................................................... 20
2 SmartLink installation................................................................................................................................... 22
3 Home............................................................................................................................................................. 25
4 Network—WAN............................................................................................................................................ 28
5 Network—LAN ............................................................................................................................................. 38
6 Telephony ..................................................................................................................................................... 44
7 System ........................................................................................................................................................... 61
8 Documentation ............................................................................................................................................. 80
9 Logout........................................................................................................................................................... 82
10 Contacting Patton for assistance ................................................................................................................... 85
A Compliance information .............................................................................................................................. 88
B Specifications ................................................................................................................................................ 90
C Dial plans ..................................................................................................................................................... 93
D Calling Features ............................................................................................................................................ 96
3
Table of Contents
Summary Table of Contents ........................................................................................................................... 3
Table of Contents ........................................................................................................................................... 4
List of Figures ............................................................................................................................................... 13
List of Tables ................................................................................................................................................ 15
About this guide ........................................................................................................................................... 16
Audience............................................................................................................................................................... 16
Structure............................................................................................................................................................... 16
Precautions........................................................................................................................................................... 17
Safety when working with electricity ...............................................................................................................18
General observations .......................................................................................................................................18
Typographical conventions used in this document................................................................................................ 19
General conventions .......................................................................................................................................19
1 General information...................................................................................................................................... 20
SmartLink 4020 overview......................................................................................................................................21
2 SmartLink installation................................................................................................................................... 22
Installing the router...............................................................................................................................................23
3 Home............................................................................................................................................................. 25
System information ...............................................................................................................................................26
System Uptime ...............................................................................................................................................26
WAN IP Address ............................................................................................................................................26
LAN IP Address ..............................................................................................................................................26
MAC address ..................................................................................................................................................26
Application Version ........................................................................................................................................27
Config Date ....................................................................................................................................................27
Security ...........................................................................................................................................................27
Application Code Version ...............................................................................................................................27
Downloader Code Version ..............................................................................................................................27
System Status.........................................................................................................................................................27
SIP Messages Sent ...........................................................................................................................................27
SIP Messages Received ....................................................................................................................................27
SIP Bytes Sent .................................................................................................................................................27
SIP Bytes Received ..........................................................................................................................................27
RTP Packets Sent ............................................................................................................................................27
RTP Packets Received ..............................................................................................................................
RTP Bytes Sent ...............................................................................................................................................27
RTP Bytes Received ........................................................................................................................................27
.......27
4 Network—WAN............................................................................................................................................ 28
Status ....................................................................................................................................................................30
Interface Status ...............................................................................................................................................30
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SmartLink 4020 User Manual Table of Contents
Enabled .....................................................................................................................................................30
Service .......................................................................................................................................................30
Protocol ....................................................................................................................................................30
Interface Status ..........................................................................................................................................30
Network Settings ............................................................................................................................................30
Dynamic IP Assignment ............................................................................................................................30
IP address ..................................................................................................................................................30
MAC address ............................................................................................................................................31
Subnet Mask .............................................................................................................................................31
Default Gateway .......................................................................................................................................31
Domain name ...........................................................................................................................................31
DNS address .............................................................................................................................................31
DynDNS address ......................................................................................................................................31
VLAN .......................................................................................................................................................31
Priority Tag ...............................................................................................................................................31
Settings..................................................................................................................................................................31
Internet Configuration ....................................................................................................................................32
Device Operating Mode ............................................................................................................................32
Obtain WAN configuration dynamically ..................................................................................................32
Specify fixed WAN configuration .............................................................................................................32
WAN PPPoE Configuration ...........................................................................................................................33
Enable PPPoE ...........................................................................................................................................33
Authentication ..........................................................................................................................................33
Settings .....................................................................................................................................................33
Idle Timeout .......................................................................................................................................33
Echo Timeout .....................................................................................................................................33
Echo Count ........................................................................................................................................33
Service Name ......................................................................................................................................33
AC Name ...........................................................................................................................................33
Dynamic DNS ................................................................................................................................................33
Configuring Dynamic DNS ......................................................................................................................34
MAC Spoofing Configuration ........................................................................................................................34
WAN MAC Address (Spoofed) .................................................................................................................34
MTU Size .......................................................................................................................................................35
MTU (Maximum Transfer Unit) Size .......................................................................................................35
WAN VLAN Configuration ...........................................................................................................................35
WAN VLAN Tag (IEEE 802.1q) ..............................................................................................................35
WAN Priority Tag (IEEE 802.1q)
............................................................................................................35
Saving your work ............................................................................................................................................35
QoS (Quality of Service) .......................................................................................................................................36
Enable Voice QoS ...........................................................................................................................................36
Assured Bandwidth for Voice ..........................................................................................................................36
Maximum Uplink Bandwidth Allowed ...........................................................................................................36
Saving your work ............................................................................................................................................36
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SmartLink 4020 User Manual Table of Contents
ToS/DiffServ.........................................................................................................................................................36
Saving your work ............................................................................................................................................37
5 Network—LAN ............................................................................................................................................. 38
Settings..................................................................................................................................................................39
Network Settings ............................................................................................................................................39
Saving your work ............................................................................................................................................39
DHCP...................................................................................................................................................................39
Server Settings .................................................................................................................................................40
Client IP Address Range ............................................................................................................................40
Client Network Information ...........................................................................................................................40
Domain Name ..........................................................................................................................................40
DNS Server ...............................................................................................................................................40
Static Address Assignment ...............................................................................................................................40
Viewing the DCHP Client Table ....................................................................................................................40
Saving your work ............................................................................................................................................40
Routing.................................................................................................................................................................41
Dynamic Routing ...........................................................................................................................................41
Static Routing .................................................................................................................................................41
Viewing the Routing Table .............................................................................................................................41
Saving your work ............................................................................................................................................41
Port Forwarding ....................................................................................................................................................42
Reserved Ports .................................................................................................................................................42
Port Forwarding to LAN .................................................................................................................................42
De-Militarized Zone .......................................................................................................................................42
Saving your work ............................................................................................................................................42
IP Filtering............................................................................................................................................................42
Filter IP Range ................................................................................................................................................43
Saving your work ............................................................................................................................................43
6 Telephony ..................................................................................................................................................... 44
VoIP Status...........................................................................................................................................................47
VoIP Server Registration Status ......................................................................................................................47
Current Server ...........................................................................................................................................47
Domain .....................................................................................................................................................47
Base RTP Port ..........................................................................................................................................47
Phone Line Status
...........................................................................................................................................47
Registration Status ....................................................................................................................................47
User Name ................................................................................................................................................48
Caller ID Setting .......................................................................................................................................48
Subscribed for Voicemail ...........................................................................................................................48
Messages waiting .......................................................................................................................................48
SIP ........................................................................................................................................................................48
SIP Configuration ...........................................................................................................................................49
SIP Server Settings ....................................................................................................................................49
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SmartLink 4020 User Manual Table of Contents
Gateway Settings .......................................................................................................................................49
Dial Plan ............................................................................................................................................49
SIP Extensions ................................................................................................................................................50
Support PRACK method ..........................................................................................................................50
Encode SIP URI with user parameter ........................................................................................................50
Send INVITE with Timer header .............................................................................................................50
Call Hold using C=0.0.0.0 ........................................................................................................................50
Send NOTIFY ..........................................................................................................................................50
RTP Telephone Event Configuration .............................................................................................................50
VoIP VLAN Configuration ............................................................................................................................50
SIP Parameters ................................................................................................................................................51
Hook Flash MIME Type ..........................................................................................................................51
SIP Timer Values (milliseconds) ...............................................................................................................51
SIP T1 ................................................................................................................................................51
SIP T2 ................................................................................................................................................51
SIP T4 ................................................................................................................................................51
RTP Parameters ........................................................................................................................................51
NAT Traversal ................................................................................................................................................52
Outbound Proxy IP ..................................................................................................................................52
Outbound Proxy Port ...............................................................................................................................52
Stun Server IP ...........................................................................................................................................52
Stun Server Port ........................................................................................................................................52
UPnP ........................................................................................................................................................52
NONE ......................................................................................................................................................52
Saving your work ............................................................................................................................................52
Audio/CODEC Configuration..............................................................................................................................53
CODECS .......................................................................................................................................................53
Packetization ...................................................................................................................................................53
Jitter Buffer .....................................................................................................................................................53
FAX without T.38 (Use G.711 fax) ................................................................................................................54
Saving your work ............................................................................................................................................54
Phone 1 & Phone 2...............................................................................................................................................54
User Information ............................................................................................................................................55
Phone Number .........................................................................................................................................55
User Name ................................................................................................................................................55
Port ...........................................................................................................................................................55
CallerID Name ..............................................................................................................................
...........55
Password ...................................................................................................................................................55
Supplementary Service Activation ...................................................................................................................55
Call Forward All ........................................................................................................................................56
Selective Call Forward ...............................................................................................................................56
Three-Way Conferencing ..........................................................................................................................56
Incoming Call Block .................................................................................................................................56
Distinctive Ring ........................................................................................................................................56
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SmartLink 4020 User Manual Table of Contents
Call Transfer .............................................................................................................................................56
Dialing by IP Address ...............................................................................................................................56
Speed Dial .................................................................................................................................................56
Message Waiting Indicator ........................................................................................................................56
Call Forward on Busy ................................................................................................................................57
Conditional Call Forward .........................................................................................................................57
Call Waiting ..............................................................................................................................................57
Anonymous Call Reject .............................................................................................................................57
Caller ID ...................................................................................................................................................57
Call Return ...............................................................................................................................................57
Do Not Disturb ........................................................................................................................................57
Self Caller ID Block ..................................................................................................................................57
Outgoing Call Block .................................................................................................................................57
Dial Out Type ................................................................................................................................................57
Dial Out Type ..........................................................................................................................................57
Hot Line Number .....................................................................................................................................57
Warm Line Number .................................................................................................................................58
Call Forward Settings ......................................................................................................................................58
Cfwd All Dest ...........................................................................................................................................58
Cfwd Busy Dest ........................................................................................................................................58
Selective Call Forward Settings .......................................................................................................................58
Incoming caller #1–8 ................................................................................................................................58
Forward destination #1–8 .........................................................................................................................58
Incoming Call Block .......................................................................................................................................59
Block Caller ID .........................................................................................................................................59
Outgoing Call Block .......................................................................................................................................59
Digit Pattern .............................................................................................................................................59
HTTP Digest Setting ......................................................................................................................................59
Saving your work ............................................................................................................................................59
Speed Dial.............................................................................................................................................................60
Line 1 Speed Dial Settings ..............................................................................................................................60
Speed Dial Serv .........................................................................................................................................60
Speed Dial 1–8 Phone Number/IP Dialing ...............................................................................................60
Line 2 Speed Dial Settings ..............................................................................................................................60
Speed Dial Serv .........................................................................................................................................60
Speed Dial 1–8 Phone Number/IP Dialing
...............................................................................................60
Saving your work ............................................................................................................................................60
7 System ........................................................................................................................................................... 61
Set Security Password............................................................................................................................................64
Web Page Protect ............................................................................................................................................64
New Root Password ........................................................................................................................................64
New User Password ........................................................................................................................................64
Confirm new password ...................................................................................................................................65
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SmartLink 4020 User Manual Table of Contents
Saving your work ............................................................................................................................................65
Configuration........................................................................................................................................................65
Logging ...........................................................................................................................................................65
Enable Syslog ............................................................................................................................................65
Syslog Server .............................................................................................................................................65
Enable Debug ...........................................................................................................................................66
Debug Server ............................................................................................................................................66
Debug Connect Port .................................................................................................................................66
Saving your work ......................................................................................................................................66
Service Access ........................................................................................................................................................67
Enable HTTP .................................................................................................................................................67
Enable Ping Reply ...........................................................................................................................................67
Saving your work ............................................................................................................................................67
Localization ...........................................................................................................................................................67
Call Progress Tones .........................................................................................................................................68
Dial Tone .................................................................................................................................................68
Prompt Tone ............................................................................................................................................68
Confirm Tone ...........................................................................................................................................68
Holding Tone ...........................................................................................................................................68
Busy Tone .................................................................................................................................................69
Ring Back Tone ........................................................................................................................................69
Off Hook Warning ...................................................................................................................................69
Distinctive Ring Setting 1–8 ...........................................................................................................................69
Supplementary Service Keys ............................................................................................................................70
Call forward All .........................................................................................................................................71
Call forward on Busy .................................................................................................................................71
Call forward selective ................................................................................................................................71
Call Waiting ..............................................................................................................................................71
Incoming Call Block .................................................................................................................................71
Block Anonymous Calls ............................................................................................................................71
Distinctive Ring ........................................................................................................................................71
Warm Line ................................................................................................................................................71
Do Not Disturb ........................................................................................................................................71
IP Dialing .................................................................................................................................................71
Speed Dialing ..............................................................................................................................
..............72
Income Caller ID ......................................................................................................................................72
Self Caller ID Block ..................................................................................................................................72
Calling Prefix Keys ..........................................................................................................................................72
Call Return ...............................................................................................................................................72
Warm Line ................................................................................................................................................72
Speed Dial .................................................................................................................................................72
Call Forward All ........................................................................................................................................73
IP Dialing .................................................................................................................................................73
Call Hold ..................................................................................................................................................73
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SmartLink 4020 User Manual Table of Contents
Call Waiting (call alternative) ....................................................................................................................73
Call Conference ........................................................................................................................................73
Call Conference Drop ...............................................................................................................................73
Call Transfer .............................................................................................................................................73
Voicemail access ........................................................................................................................................73
Call Forward Busy Destination .................................................................................................................73
Hotline .....................................................................................................................................................74
Control Timer Values .....................................................................................................................................74
Hook Flash Timer .....................................................................................................................................74
SIP Session Timer value ............................................................................................................................74
Conditional Call Forwarding Timer ..........................................................................................................74
Warm Line Delay ......................................................................................................................................74
Interdigit Timer ........................................................................................................................................75
Offhook Idle Time ....................................................................................................................................75
Offhook Warning tone time .....................................................................................................................75
FXS Port .........................................................................................................................................................75
FXS port Input Gain .................................................................................................................................75
FXS port Output Gain ..............................................................................................................................75
Caller ID Method .....................................................................................................................................75
“Call Progress Tones” Synchronization .....................................................................................................75
Ring Setting ....................................................................................................................................................75
Ring Waveform .........................................................................................................................................75
Ring Frequency .........................................................................................................................................76
Ring Voltage .............................................................................................................................................76
FXS Port Polarity Configuration .....................................................................................................................76
Idle Polarity ..............................................................................................................................................76
Caller Conn Polarity .................................................................................................................................76
Saving your work ............................................................................................................................................76
SNMP Configuration............................................................................................................................................76
SNMP Trap Configuration .............................................................................................................................76
IP address ..................................................................................................................................................76
Trap Community ......................................................................................................................................76
SNMP Community Configuration .................................................................................................................77
Read Community ......................................................................................................................................77
Write Community ....................................................................................................................................77
SNMP System Configuration .........................................................................................................................77
System Description ..............................................................................................................................
.....77
System Object Id .......................................................................................................................................77
Saving your work ............................................................................................................................................77
Auto Upgrade........................................................................................................................................................77
Routine Upgrade every xxx day(s) ...................................................................................................................77
Enable Auto Upgrade ......................................................................................................................................78
Auto Upgrade Protocol ...................................................................................................................................78
Upgrade Server ...............................................................................................................................................78
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SmartLink 4020 User Manual Table of Contents
Auto Upgrade URL ........................................................................................................................................78
Saving your work ............................................................................................................................................78
Manual Upgrade ...................................................................................................................................................78
Reload...................................................................................................................................................................79
8 Documentation ............................................................................................................................................. 80
Introduction..........................................................................................................................................................81
9 Logout........................................................................................................................................................... 82
Introduction..........................................................................................................................................................83
10 Contacting Patton for assistance ................................................................................................................... 85
Introduction..........................................................................................................................................................86
Contact information..............................................................................................................................................86
Patton support headquarters in the USA .........................................................................................................86
Alternate Patton support for Europe, Middle East, and Africa (EMEA) ..........................................................86
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................86
Warranty coverage ..........................................................................................................................................86
Out-of-warranty service .............................................................................................................................87
Returns for credit ......................................................................................................................................87
Return for credit policy .............................................................................................................................87
RMA numbers ................................................................................................................................................87
Shipping instructions ................................................................................................................................87
A Compliance information .............................................................................................................................. 88
Compliance ...........................................................................................................................................................89
EMC Compliance: ..........................................................................................................................................89
Safety Compliance ..........................................................................................................................................89
Radio and TV Interference ....................................................................................................................................89
CE notice (Declaration of Conformity) .................................................................................................................89
B Specifications ................................................................................................................................................ 90
Voice Connectivity................................................................................................................................................91
Connectivity..........................................................................................................................................................91
Voice Processing (signalling dependent) ................................................................................................................91
Fax and Modem Support.......................................................................................................................................91
Voice Services/Features..........................................................................................................................................92
IP Services .............................................................................................................................................................92
Management .........................................................................................................................................................92
Operating Environment ........................................................................................................................................92
System...................................................................................................................................................................92
C Dial plans ..................................................................................................................................................... 93
Introduction..........................................................................................................................................................94
Sample Dial Plans..................................................................................................................................................94
Simple Dial Plan .............................................................................................................................................94
Non-dialed Line Dial Plan ..............................................................................................................................94
Complex Dial Plan .........................................................................................................................................94
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SmartLink 4020 User Manual Table of Contents
D Calling Features ............................................................................................................................................ 96
Introduction..........................................................................................................................................................97
12
List of Figures
1 SmartLink 4020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 SmartLink 4020 installation diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Router front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4 SmartLink VoIP download and configuration Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5 Internet Status window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
6 Internet Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
7 WAN PPPoE Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
8 Dynamic DNS Service window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
9 MAC Spoofing Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
10 MTU section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
11 WAN VLAN Configuration section of the Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
12 QoS window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
13 TOS/DiffServ window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
14 Network Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
15 DHCP Server Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
16 DHCP Client Table window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
17 Router Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
18 Routing Table window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
19 Port Forwarding Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
20 IP Filtering window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
21 VoIP Status window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
22 SIP Configuration section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
23 Gateway Settings section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
24 SIP Extensions section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
25 RTP Telephone Event Configuration section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
26 VoIP VLAN Configuration section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
27 SIP Parameters section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
28 NAT Traversal section of the SIP window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
29 Audio/CODEC Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
30 User Information section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
31 Supplementary Service Settings section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
32 Dial Out Type section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
33 Call Forward Settings section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
34 Selective Call Forward Settings section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
35 Incoming Call Block section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
36 Incoming Call Block section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
37 HTTP Digest Setting section of Phone 1 or Phone 2 window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
38 Speed Dial window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
39 Set Security Password window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
40 Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
41 Service Access window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
42 Call Progress Tones section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
43 Distinctive Ring Setting section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
44 Supplementary Service Keys section of Localization Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
45 Calling Prefix Keys section of Localization Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
46 Control Timer Values section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
47 FXS Port Polarity Configuration section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
13
SmartLink 4020 Getting Started Guide List of Figures
48 Ring Setting section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
49 FXS Port Polarity section of Localization window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
50 SNMP Configuration window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
51 AutoUpgrade window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
52 Manual Upgrade window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
53 Reload window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
54 Documentation link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
55 Logout window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
56 Password verification page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
14
List of Tables
1 General conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2 Bellcore standard ring cadence patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
3 Calling features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
15
About this guide
This guide describes using the SmartLink 4020 router.
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1 on page 20 provides information about router features and capabilities
• Chapter 2 on page 22 provides hardware installation procedures
• Chapter 3 on page 25 describes the Home section settings
• Chapter 4 on page 28 describes the WAN section settings
• Chapter 5 on page 38 describes the LAN section settings
• Chapter 6 on page 44 describes the Telephony section settings
• Chapter 7 on page 61 describes the System section settings
• Chapter 8 on page 80 describes how to download and display the SmartLink 4020 router user guide
• Chapter 9 on page 82 describes how to log out of the router management system
• Chapter 10 on page 85 contains information on contacting Patton technical support for assistance
• Appendix A on page 88 contains compliance information for the router
• Appendix B on page 90 contains specifications for the router
• Appendix C on page 93 describes dialing plans and contains sample plans
• Appendix D on page 96 describes the calling features that can be accessed from phones attached to the
SmartLink 4020
For best results, read the contents of this guide before you install the router.
16
SmartLink 4020 User Manual About this guide
Precautions
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in personal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
IMPORTANT
CAUTION
CAUTION
WARNING
WARNING
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
17
SmartLink 4020 User Manual About this guide
Safety when working with electricity
•
This device contains no user serviceable parts. The equipment shall be
returned to Patton Electronics for repairs, or repaired by qualified service
WARNING
personnel.
•
The external power adapter shall be a listed Limited Power Source rated
for an output of 12VDC, 1A . Ensure that the power cable used meets all
applicable standards for the country in which it is to be installed, and that
it is connected to a wall outlet which has earth ground. The mains outlet
that is utilized to power the devise shall be within 10 feet (3 meters) of
the device, shall be easily accessible, and protected by a circuit breaker.
•
Hazardous network voltages are present in WAN ports regardless of
whether power to the unit is ON or OFF. To avoid electric shock, use caution when near WAN ports. When detaching the cables, detach the end
away from the device first.
•
Do not work on the system or connect or disconnect cables during periods
of lightning activity.
In accordance with the requirements of council directive 2002/
96/EC on Waste of Electrical and Electronic Equipment (WEEE),
ensure that at end-of-life you separate this product from other
waste and scrap and deliver to the WEEE collection system in
your country for recycling.
General observations
• Clean the case with a soft slightly moist anti-static cloth
• Place the unit on a flat surface and ensure free air circulation
• Avoid exposing the unit to direct sunlight and other heat sources
• Protect the unit from moisture, vapors, and corrosive liquids
18
SmartLink 4020 User Manual About this guide
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention Meaning
Garamond blue type
Garamond bold type Indicates the names of command buttons that execute an action.
< > Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or section heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View
button in the Adobe® Acrobat® Reader toolbar to return to your starting point.
<C>, and so on.
19
Chapter 1 General information
Chapter contents
SmartLink 4020 overview......................................................................................................................................21
20
SmartLink 4020 User Manual 1 • General information
SmartLink 4020 overview
The SmartLink VoIP SoHo Router (see figure 1) provides transparent connectivity for analog phones and faxes
to the world of Internet voice. Connecting to any analog phone, fax or PBX, the SmartLink product is an effective and flexible solution for small offices and telecommuters to access Internet-based telephone services and
corporate intranet systems across established LAN and Internet connections like xDSL and cable modems.
Figure 1. SmartLink 4020
The SmartLink Model 4021 provides two RJ-45 Ethernet ports and one FXS (RJ-11) analog phone port. The
SmartLink Model 4022 provides two RJ-45 Ethernet ports and two FXS (RJ-11) analog phone ports. Front
panel LEDs quickly show at-a-glance the status of the system, LAN, WAN, and phone ports.
A full suite of IP features (DHCP, NAT/PAT, and NTP) are available to LAN devices attached downstream.
VLAN tagging and prioritization enables voice traffic to be handled before data traffic. Support for PPPoE
simplifies extending corporate intranet services to remote teleworkers.
The web interface offers two levels of configuration access for the network operator and end user. The friendly
web interface and product labeling (Phone, LAN, WAN etc.) to help ensure a trouble-free installation for the
end user. Configuration and firmware can be downloaded from a TFTP server or HTTP server.
SmartLink 4020 overview 21
Chapter 2 SmartLink installation
Chapter contents
Installing the router...............................................................................................................................................23
22
SmartLink 4020 User Manual 2 • SmartLink installation
Installing the router
Do the following:
Power adapter
Internet Service
Provider
6
Power
PC or
LAN
www.patton.com
10/100 Ethernet
--or--
45
LAN
Hub/Switch
Phone
3
Phone
12V, 1A
Power jack WAN port LAN port Phone jack 1 Phone jack 2Reset button
Figure 2.
Place the unit on a desktop or similar sturdy, flat surface that offers easy access to the cables. The unit
1
WAN LAN
SmartLink 4020
12
installation diagram
should be installed in a dry environment with sufficient space to allow air circulation for cooling.
Note
For proper ventilation, leave at least 2 inches (5 cm) of clearance at the sides,
front, and rear of the unit.
Set your LAN Local Area Connection Properties for Internet Protocol (TCP/IP) to Obtain an IP address
2
automatically and to Obtain DNS server address automatically.
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
WARNING
The Interconnecting cables shall be acceptable for external use
and shall be rated for the proper application with respect to volt-
CAUTION
age, current, anticipated temperature, flammability, and mechanical serviceability
Plug in the telephone or telephones (see figure 2).
3
Plug in the PC or LAN, or a LAN hub/switch.
4
Installing the router 23
SmartLink 4020 User Manual 2 • SmartLink installation
Note
The SmartLink has automatic MDX (auto-crossover) detection and configuration on all Ethernet ports. Any of the ports can be connected to a host or
hub/switch with a straight-through wired cable.
Connect to the Internet service provider.
5
The external router power supply automatically adjusts to accept
an input voltage from 100 to 240 VAC (50/60 Hz).
CAUTION
Verify that the AC power cord included with your router is compatible with local standards. If it is not,
6
Verify that the proper voltage is present before plugging the
power cord into the receptacle. Failure to do so could result in
equipment damage.
refer to “Contacting Patton for assistance” on page 85 to find out how to replace it with a compatible
power cord. Plug the power adapter into the 12V DC, 1.0A port on the SmartLink 4020. Connect the
other end of the power cord to an appropriate AC power outlet.
Wait 30 seconds after powering the SmartLink 4020 on, then verify that the green Power LED is lit (see
7
figure 3). At this point, you should be able to use your browser to surf the Internet.
Note
Follow the directions of your voice service provider to set up voice services.
Installing the router 24
Figure 3. Router front panel LEDs
Chapter 3 Home
Chapter contents
System information ...............................................................................................................................................26
System Uptime ...............................................................................................................................................26
WAN IP Address ............................................................................................................................................26
LAN IP Address ..............................................................................................................................................26
MAC address ..................................................................................................................................................26
Application Version ........................................................................................................................................27
Config Date ....................................................................................................................................................27
Security ...........................................................................................................................................................27
Application Code Version ...............................................................................................................................27
Downloader Code Version ..............................................................................................................................27
System Status.........................................................................................................................................................27
SIP Messages Sent ...........................................................................................................................................27
SIP Messages Received ....................................................................................................................................27
SIP Bytes Sent .................................................................................................................................................27
SIP Bytes Received ..........................................................................................................................................27
RTP Packets Sent ............................................................................................................................................27
RTP Packets Received .....................................................................................................................................27
RTP Bytes Sent ...............................................................................................................................................27
RTP Bytes Received ........................................................................................................................................27
25
SmartLink 4020 User Manual 3 • Home
System information
Figure 4. SmartLink VoIP download and configuration Home page
System Uptime
Shows how long the SmartLink 4020 has been operating since the last time it was reloaded (either by powering
the unit off and then on again, or by selecting System > Reload).
WAN IP Addr ess
The IP address of the SmartLink 4020 on the WAN interface.
LAN IP Address
The IP address of the SmartLink 4020. If (Static) is shown next to the address, it means the IP address was
assigned to the SmartLink 4020 under the WAN Settings. (Dynamic) indicates the IP address was learned
via DHCP.
MAC address
The media access control (MAC) address of the Ethernet interface in the SmartLink.
System information 26
SmartLink 4020 User Manual 3 • Home
Application Version
The SmartLink firmware version number.
Config Date
The date of the configuration file that was downloaded from an auto-upgrade server.
Security
Indicates that the SmartLink web interface utility has been secured with a password. To configure a password,
see section “Set Security Password” on page 64.
Application Code Version
Shows the application code version being used.
Downloader Code Version
Shows the downloader code version being used.
System Status
Shows VoIP statistics for the period of time since the SmartLink 4020 was last reloaded (either by powering
the unit off and then on again, or by selecting System > Reload).
SIP Messages Sent
Total number of VoIP SIP messages sent (including retransmissions).
SIP Messages Received
Total number of VoIP SIP messages received (including retransmissions).
SIP Bytes Sent
Total number of bytes of VoIP SIP messages sent (including retransmissions).
SIP Bytes Received
Total number of bytes of VoIP SIP messages received (including retransmissions).
RTP Packets Sent
Total number of VoIP RTP packets sent (including redundant packets).
RTP Packets Received
Total number of VoIP RTP packets received (including redundant packets).
RTP Bytes Sent
Total number of VoIP RTP bytes sent.
RTP Bytes Received
Total number of VoIP RTP bytes received.
System Status 27
Chapter 4 Network—WAN
Chapter contents
Status ....................................................................................................................................................................30
Interface Status ...............................................................................................................................................30
Enabled .....................................................................................................................................................30
Service .......................................................................................................................................................30
Protocol ....................................................................................................................................................30
Interface Status ..........................................................................................................................................30
Network Settings ............................................................................................................................................30
Dynamic IP Assignment ............................................................................................................................30
IP address ..................................................................................................................................................30
MAC address ............................................................................................................................................31
Subnet Mask .............................................................................................................................................31
Default Gateway .......................................................................................................................................31
Domain name ...........................................................................................................................................31
DNS address .............................................................................................................................................31
DynDNS address ......................................................................................................................................31
VLAN .......................................................................................................................................................31
Priority Tag ...............................................................................................................................................31
Settings..................................................................................................................................................................31
Internet Configuration ....................................................................................................................................32
Device Operating Mode ............................................................................................................................32
Obtain WAN configuration dynamically ..................................................................................................32
Specify fixed WAN configuration .............................................................................................................32
WAN PPPoE Configuration ...........................................................................................................................33
Enable PPPoE ...........................................................................................................................................33
Authentication ..........................................................................................................................................33
Settings .....................................................................................................................................................33
Idle Timeout ....................................................................................................................................... 33
Echo Timeout..................................................................................................................................... 33
Echo Count......................................................................................................................................... 33
Service Name ...................................................................................................................................... 33
AC Name............................................................................................................................................ 33
Dynamic DNS ................................................................................................................................................33
Configuring Dynamic DNS ......................................................................................................................34
MAC Spoofing Configuration ........................................................................................................................34
WAN MAC Address (Spoofed) .................................................................................................................34
MTU Size .......................................................................................................................................................35
MTU (Maximum Transfer Unit) Size
WAN VLAN Configuration ...........................................................................................................................35
WAN VLAN Tag (IEEE 802.1q) ..............................................................................................................35
.......................................................................................................35
28
SmartLink 4020 User Manual 4 • Network—WAN
WAN Priority Tag (IEEE 802.1q) ............................................................................................................35
Saving your work ............................................................................................................................................35
QoS (Quality of Service) .......................................................................................................................................36
Enable Voice QoS ...........................................................................................................................................36
Assured Bandwidth for Voice ..........................................................................................................................36
Maximum Uplink Bandwidth Allowed ...........................................................................................................36
Saving your work ............................................................................................................................................36
ToS/DiffServ.........................................................................................................................................................36
Saving your work ............................................................................................................................................37
29
SmartLink 4020 User Manual 4 • Network—WAN
Status
Shows the status of key WAN network settings as configured under WAN settings
Interface Status
Figure 5. Internet Status window
Enabled
Yes indicates the WAN interface is enabled and ready to be used.
Service
Either Routed or Bridged, displays whether the SmartLink’s WAN interface connection is operating in a routed
or bridged mode.
Protocol
Indicates that the Ethernet protocol is being used to transfer data.
Interface Status
Either Up or Down.
Network Settings
These are the details of your WAN network settings.
Dynamic IP Assignment
Displays Yes (via DHCP) if you are using a dynamic IP address or No if a dynamic IP address is not being used.
IP address
The IP address of the SmartLink on the WAN interface.
Status 30
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