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Model 2960/2996
Remote Access Server (RAS)
User Manual
Sales Office: +1 (301) 975-1000
Technical Support: +1 (301) 975-1007
E-mail: support@patton.com
WWW: www.patton.com
Part Number: 07MD2960-GS, Rev. H
Revised: February 28, 2012
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Patton Electronics Company, Inc.
7622 Rickenbacker Drive
Gaithersburg, MD 20879 USA
tel: +1 (301) 975-1000
fax: +1 (301) 869-9293
support: +1 (301) 975-1007
url: www.patton.com
e-mail: support@patton.com
Copyright
Copyright © 2012, Patton Electronics Company. All rights reserved.
Notice
The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
The software described in this document is furnished under a license and may be used
or copied only in accordance with the terms of such license.
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Contents
Compliance Information.......................................................................................................................................6
Radio and TV Interference ..................................................................................................................................... 6
Industry Canada Notice.......................................................................................................................................... 6
FCC Information ................................................................................................................................................... 6
FCC Part 68 Compliance Statement ...................................................................................................................... 7
CE Notice .............................................................................................................................................................. 7
About this guide.....................................................................................................................................................8
Audience................................................................................................................................................................. 8
Structure................................................................................................................................................................. 8
Precautions............................................................................................................................................................. 9
Typographical conventions used in this document.................................................................................................. 9
General conventions .........................................................................................................................................9
Mouse conventions .........................................................................................................................................10
1 Introduction.................................................................................................................................................. 11
Model 2960/2996 Remote Access Server overview ................................................................................................12
Hardware overview................................................................................................................................................13
WAN ..............................................................................................................................................................13
LAN ...............................................................................................................................................................13
Signaling .........................................................................................................................................................14
Modems ..........................................................................................................................................................14
RS-232 control port ........................................................................................................................................14
Power system ..................................................................................................................................................14
Central processing unit ...................................................................................................................................14
Temperature ...................................................................................................................................................14
Altitude ...........................................................................................................................................................14
Humidity ........................................................................................................................................................14
Physical dimensions ........................................................................................................................................15
Security ...........................................................................................................................................................15
Management services ......................................................................................................................................15
LED display ....................................................................................................................................................16
Approvals ..............................................................................................................................................................17
Software overview..................................................................................................................................................18
2 Hardware installation.................................................................................................................................... 19
Introduction..........................................................................................................................................................20
Unpacking the Model 2960/2996 RAS .................................................................................................................20
RAS chassis installation..........................................................................................................................................20
Cable installation...................................................................................................................................................21
Attaching the cable retainer clip ......................................................................................................................21
Installing the power cables ..............................................................................................................................21
Grounding the Model 2960/2996 ...................................................................................................................22
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Model 2960/2996 RAS User Manual Contents
Connecting the Ethernet ports ........................................................................................................................23
Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub ...............................................23
Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation .....................................24
Connecting the EIA-561 RS-232 configuration port ......................................................................................24
Connecting to the T1/E1/PRI WAN ports .....................................................................................................24
Completing the hardware installation....................................................................................................................25
3 Configuring the RAS for operation ............................................................................................................... 26
Introduction..........................................................................................................................................................27
Configuration prerequisites ...................................................................................................................................27
Preparing the RAS for configuration......................................................................................................................27
Configuring the RAS with a Web browser.............................................................................................................31
Opening the RAS Web Administration Pages .................................................................................................31
Home page overview .......................................................................................................................................32
Configuring simple authentication ..................................................................................................................34
No Validation ...........................................................................................................................................34
A Static User .............................................................................................................................................35
Configuring dial-in user information ..............................................................................................................36
Configuring the default gateway .....................................................................................................................38
Configuring line settings and signaling for E1 .................................................................................................39
Configuring the line settings .....................................................................................................................40
Setting the line signaling for an E1/PRI (ISDN) line .................................................................................41
Setting the line signaling for an E1/R2 line ...............................................................................................41
Channel assignment ..................................................................................................................................43
Configuring line settings and signaling for T1 ................................................................................................43
Configuring the line settings .....................................................................................................................43
Setting the line signaling for an ISDN/PRI line ........................................................................................44
Setting the line signaling for a robbed-bit T1 line .....................................................................................44
Channel assignment ..................................................................................................................................45
Saving your configuration......................................................................................................................................45
Completing the installation ...................................................................................................................................47
4 Operation and shutdown............................................................................................................................... 49
Introduction..........................................................................................................................................................50
Activating the RAS ................................................................................................................................................50
De-activating the RAS...........................................................................................................................................50
5 Troubleshooting and maintenance................................................................................................................ 51
Introduction..........................................................................................................................................................52
Fault analysis.........................................................................................................................................................53
Periodic maintenance ............................................................................................................................................55
Calibration ......................................................................................................................................................55
Maintenance..........................................................................................................................................................55
Replacing the RAS ..........................................................................................................................................55
Exporting the current RAS configuration ..................................................................................................55
Removing the defective RAS .....................................................................................................................57
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Model 2960/2996 RAS User Manual Contents
Installing the replacement RAS .................................................................................................................58
Verifying the hardware installation ............................................................................................................58
Importing a saved configuration ................................................................................................................58
Completing the installation .......................................................................................................................62
6 Contacting Patton for assistance ................................................................................................................... 63
Introduction..........................................................................................................................................................64
Contact information..............................................................................................................................................64
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................64
Warranty coverage ..........................................................................................................................................64
Out-of-warranty service .............................................................................................................................64
Returns for credit ......................................................................................................................................64
Return for credit policy .............................................................................................................................65
RMA numbers ................................................................................................................................................65
Shipping instructions ................................................................................................................................65
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Compliance Information
Radio and TV
The Model 2900 Series generates and uses radio frequency energy, and if not installed and used properly—that
is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television
reception. The Model 2900 Series has been tested and found to comply with the limits for a Class A comput
ing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to
provide reasonable protection from such interference in a commercial installation. However, there is no guar
antee that interference will not occur in a particular installation. If the Model 2900 Series causes interference to
radio or television reception, which can be determined by disconnecting the cables, try to correct the interfer
ence by one or more of the following measures: moving the computing equipment away from the receiver, reorienting the receiving antenna, and/or plugging the receiving equipment into a different AC outlet (such that
the computing equipment and receiver are on different branches).
Interference
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Industry Canada Notice
The Canadian Department of Communications label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational and safety requirements.
The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this
equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommuni
cations company. The equipment must also be installed using an acceptable method of connection. In some
cases, the company’s inside wiring associated with a single line individual service may be extended by means of
a certified connector assembly (telephone extension cord). The customer should be aware that compliance with
the above condition may not prevent degradation of service in some situations. Repairs to some certified equip
ment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment. Users should ensure for their own protection
that the ground connections of the power utility, telephone lines and internal metallic water pipe system, are
connected together. This protection may be particularly important in rural areas.
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Users should not attempt to establish or modify ground connections
themselves, instead they should contact the appropriate electric
inspection authority or electrician.
FCC Information
The Model 2900 Series has been tested with the specifications in Part 68 of the FCC rules. Your telephone
company may make changes in its facilities, equipment, operations or procedures that could affect the proper
operation of the Model 2900 Series. If this happens, the telephone company should give you advance notice to
prevent the interruption of your service. The telephone company may decide to temporarily discontinue your
service if they believe your Model 2900 Series may cause harm to the telephone network. Whenever possible,
they will contact you in advance. If you elect to do so, you have the right to file a complaint with the FCC. If
you have any trouble operating the Model 2900 Series, please contact Patton Electronics Technical Support at
+1 301-975-1000. The telephone company may ask you to disconnect the equipment from the telephone net
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Model 2960/2996 RAS User Manual Compliance Information
work until the problem has been corrected or until you are certain that the Model 2900 Series is not malfunctioning. In accordance with FCC rules and regulation CFR 47 68.218(b)(6), you must notify the telephone
company prior to disconnection. The following information may be required when applying to your local tele
phone company for leased line facilities. The Universal Service Order Code (USOC) is RJ48. The Facility
Interface Codes (FIC) are 04DU9-BN, 04DU9-DN, 04DU9-1KN, and 04DU9-1SN. The Service Order
Code (SOC) is 6.0Y.
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Facility
Service
1.544 Mbps SF format without line power 04DU9-BN 6.0Y RJ-48C
1.544 Mbps SF and B8ZS without line power 04DU9-DN 6.0Y RJ-48C
1.544 Mbps ANSI ESF without line power 04DU9-1KN 6.0Y RJ-48C
1.544 Mbps ANSI ESF and B8ZS without line power 04DU9-1SN 6.0Y RJ-48C
Interface Code
Service
Code
Network
Connection
FCC Part 68 Compliance Statement
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the
outside of this equipment is a label that contains, among other information, the product identifier
US:3N8DFNAN004. If requested, this number must be provided to the telephone company. Please note the
following:
1. You are required to request service from the telephone company before you connect the RAS to a network.
When you request T1 Service, you must provide the telephone company with the Facility Interface Code.
Provide the telephone company with both of the following codes: 04DU9-B (1.544 MB D4 framing for
mat) and 04DU9-C (1.544 MB ESF format). The telephone company will select the code it has available.
The Service Order Code(s) (SOC): 6.0Y. The required Universal Service Order Code (USOC) jack:
RJ
48C. The make, model number, and FCC Registration number of the RAS.
2. Your telephone company may make changes to its facilities, equipment, operations, or procedures that
could affect the proper functioning of your equipment. The telephone company will notify you in advance
of such changes to give you and opportunity to maintain uninterrupted telephone service.
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3. If your RAS causes harm to the telephone network, the telephone company may temporarily discontinue
your service. If possible, they will notify you in advance, but if advance notice is not practical, you will be
notified as soon as possible and will be informed of your right to file a complaint with the FCC.
4. If you experience trouble with the RAS, please contact Patton Electronics, Co. for service or repairs.
Repairs should be performed only by Patton Electronics Co.
5. You are required to notify the telephone company when you disconnect the RAS from the network.
CE Notice
The CE symbol on your Patton Electronics equipment indicates that it is in compliance with the Electromagnetic Compatibility (EMC) directive and the Low Voltage Directive (LVD) of the European Union (EU). A
Certificate of Compliance is available by contacting Technical Support.
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About this guide
This guide describes installing and configuring a Patton Electronics Model 2960/2996 Remote Access Server
(RAS). By the time you are finished with this guide, your RAS will be receiving calls and transferring data. The
instructions in this guide are based on the following assumptions:
• The RAS will connect to a T1, E1, or PRI line
• Callers will dial-in and connect with a V.90/K56Flex/V.34 or ISDN modem using PPP
• There is a LAN connected to the Ethernet port of the RAS
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1 describes the RAS
• Chapter 2 describes installing the RAS hardware
• Chapter 3 describes configuring the RAS for use
• Chapter 4 details how to power up and deactivate the RAS
• Chapter 5 contains troubleshooting and maintenance information
• Chapter 6 contains information on contacting Patton technical support for assistance
For best results, read the contents of this guide before you install the RAS.
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Model 2960/2996 RAS User Manual About this guide
Precautions
Notes and cautions, which have the following meanings, are used throughout this guide to help you become
aware of potential RAS problems:
Note
Calls attention to important information.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
Convention Meaning
Garamond blue type
Futura bold type Indicates the names of menu bar options.
Italicized Futura type Indicates the names of options on pull-down menus.
Futura type Indicates the names of fields or windows.
Garamond bold type Indicates the names of command buttons that execute an action.
< > Angle brackets indicate function and keyboard keys, such as <SHIFT>,
Indicates a cross-reference hyperlink that points to a figure, graphic,
table, or section heading. Clicking on the hyperlink jumps you to the ref
erence. When you have finished reviewing the reference, click on the
Go to Previous View button
toolbar to return to your starting point.
<CTRL>, <C>, and so on.
in the Adobe® Acrobat® Reader
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Model 2960/2996 RAS User Manual About this guide
Table 1. General conventions (Continued)
Convention Meaning
Are you ready? All system messages and prompts appear in the Courier font as the
system would display them.
% dir *.* Bold Courier font indicates where the operator must type a response or
command
Mouse conventions
The following conventions are used when describing mouse actions:
Table 2. Mouse conventions
Convention Meaning
Left mouse button This button refers to the primary or leftmost mouse button (unless you have
changed the default configuration).
Right mouse button This button refers the secondary or rightmost mouse button (unless you have
changed the default configuration).
Point This word means to move the mouse in such a way that the tip of the pointing
arrow on the screen ends up resting at the desired location.
Click Means to quickly press and release the left or right mouse button (as instructed in
the procedure). Make sure you do not move the mouse pointer while clicking a
mouse button.
Double-click Means to press and release the same mouse button two times quickly
Drag This word means to point the arrow and then hold down the left or right mouse but-
ton (as instructed in the procedure) as you move the mouse to a new location.
When you have moved the mouse pointer to the desired location, you can release
the mouse button.
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Chapter 1 Introduction
Chapter contents
Model 2960/2996 Remote Access Server overview ................................................................................................12
Hardware overview................................................................................................................................................13
WAN ..............................................................................................................................................................13
LAN ...............................................................................................................................................................13
Signaling .........................................................................................................................................................14
Modems ..........................................................................................................................................................14
RS-232 control port ........................................................................................................................................14
Power system ..................................................................................................................................................14
Central processing unit ...................................................................................................................................14
Temperature ...................................................................................................................................................14
Altitude ...........................................................................................................................................................14
Humidity ........................................................................................................................................................14
Physical dimensions ........................................................................................................................................15
Security ...........................................................................................................................................................15
Management services ......................................................................................................................................15
LED display ....................................................................................................................................................16
Approvals ..............................................................................................................................................................17
Software overview..................................................................................................................................................18
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Model 2960/2996 RAS User Manual 1 • Introduction
Model 2960/2996 Remote Access Server overview
The Model 2960/2996 is a central site remote access server with integrated modems which terminate dial-up
analog and digital users. The Model 2960 RAS combines 16, 24, 30, 48, 60 or 72 ports—the 2996 RAS com
bines 96 or 120—analog and digital modems, RAS software, a 10/100 Ethernet port, IP Routing, Frame
Relay/PPP forwarding, and four T1/E1 WAN ports.
The 2960/2996 RAS simultaneously consolidates analog modem and digital ISDN remote access connections
(over PSTN digital trunks) using a completely digital approach. Up to four T1/E1/PRI ports provide PSTN
and/or PABX connectivity and terminate up to 48/60 (Model 2960) or 96/120 (Model 2996) analog modem
or digital ISDN calls within a single chassis. The Model 2960/2996 incorporates channel bank, terminal
server, router and modem functionality in a self-contained, compact package.
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Figure 1. Model 2960/2996 RAS (Ultra Red version shown)
Model 2960/2996 Remote Access Server overview 12
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Model 2960/2996 RAS User Manual 1 • Introduction
Hardware overview
The Model 2960/2996 RAS is a fully integrated remote access server for central site concentration of analog
and digital modem calls. The RAS (see
motherboard and two dual-redundant power supplies. A full set of LEDs are present on the chassis front panel,
while connections for WAN, LAN, and control ports are present on the rear of the chassis. Two IEC-320
receptacles provide for AC power input. Optional DC power supplies with 32 to 72 VDC are available.
figure 2) comprises a 1U-high 17-inch wide chassis that contains a
Figure 2. Model 2960/2996 RAS features (Cool White version shown)
WAN
The RAS includes four WAN ports, each of which is software-selectable for T1, E1 or PRI operation. These
WAN ports are provided via balanced RJ-48C interfaces. They also include:
• Built-in T1/E1 CSU/DSU
• T1 1.544 Mbps with: D4 or ESF framing, AMI or B8ZS, FCC part 68 compliant
• E1 2.048 Mbps with: Double frame or CRC4 framing, AMI/HDB3, CTR-4, and CTR-12 compliant
LAN
The 10/100-Mbps Ethernet LAN port is presented on an RJ-45 connector with an auto-sensing/full-duplex
10Base-T or 100Base-T interface. It also includes:
• 100Base-TX half-/full-duplex operation (100 + 100)
• 10Base-T half-/full-duplex operation (10 + 10)
• Auto detection and fallback
• 10/100 Mbps link and status indicators
Hardware overview 13
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Model 2960/2996 RAS User Manual 1 • Introduction
Signaling
Robbed-bit, R1, R2, Q.921/Q.931
Modems
Up to 48/60 (Model 2960) or 96/120 (Model 2996) V.92, V.90, K56Flex, V.34+, ISDN B-channel digital
calls (additional ports/functionality can be added by installing optional PMC expansion modules), or 64 kbps
and 56 kbps DOVBS (data over voice bearer services).
RS-232 control port
An RS-232 port provides for initial configuration of the RAS. The RS-232 port also supports:
• Asynchronous data at 19.2 kbps
• An RJ-45 connector with EIA-561 pinout
• A VT-100 console management interface
• Hardware CD and DTR signals for external modem support
Power system
• Fixed internal dual-redundant, load-sharing power supplies
• Universal-input voltage range, 90 to 260 VAC, 50/60 Hz
• Optional DC power supply with 36 to 72 VDC
• Power consumption: less than 35 watts.
Central processing unit
The 2960/2996 is powered by a RISC-based Intel model i80960VH processor operating at 100 MHz. The
CPU executes the LAN protocol, IP routing, WAN protocol, management and authentication software. It also
sup-ports:
• 4 Mbytes of FLASH memory
• 32 Mbytes of EDO DRAM
Temperature
Operating range: 32 to 104 °F (0 to +40 °C)
Altitude
Maximum operating altitude: 15,000 feet (4,752 meters)
Humidity
5 to 95% relative humidity (RH) at 122 °F (50 °C)
Hardware overview 14
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Model 2960/2996 RAS User Manual 1 • Introduction
Physical dimensions
Weight: 8.94 lbs (20.12 kg)
Refer to figure 3 for height, width, and depth dimensions.
Figure 3. Model 2960/2996 RAS chassis physical dimensions
Security
• Internal database of over 111 static users
• RADIUS Client supporting dual Authorization and Accounting servers
• Framed connections: PPP PAP & CHAP
• Unframed connections: User name login and password
• Dual SNMP/HTTP passwords for monitor and superuser access levels
• Packet filtering on dial-in user traffic and Ethernet port
Management services
• Out-of-Band RS-232 configuration port for management and control
• Remote software upgrade via FTP to internal FLASH memory
Hardware overview 15
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Model 2960/2996 RAS User Manual 1 • Introduction
4321
ALARM
SYSTEM
ETHERNET
CPU FAIL
POWER
CALLS ACT
CALL ACT
NO SIGNAL
ERROR
FRAME
4321
WAN PO RTS
• SNMP version 1 configuration management
• Support for MIB-II (RFC-1213), DS1 MIB (RFC-1406), RIPv2 MIB (RFC 1389), Ethernet MIB (RFC-
1643), Frame Relay DTE MIB (RFC-1315) and Patton’s enterprise MIB (1768)
• System logging to configuration port, non-volatile FLASH, volatile RAM, SYSLOG Daemon, and
SNMP
trap
• RADIUS Accounting
• Dial-in dynamic IP address pool management
• User configurable login prompts and banners
• Status reporting of all access server parameters
• Built in HTTP server for complete configuration and control using a standard Web browser
Figure 4. Model 2960/2996 front panel LEDs
LED display
The front panel (see figure 4) includes LEDs for:
• POWER: Green if power is being applied. Flashing if a power supply has failed.
• CPU FAIL: Red if the CPU has failed.
• ALARM: Red if the Model 2960/2996 is in an alarm state.
Hardware overview 16
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Model 2960/2996 RAS User Manual 1 • Introduction
• SYSTEM: Green if the RAS is operating normally.
• ETHERNET: Green if link status is nominal for the Ethernet port.
• CALLS ACT: Green to indicate call activity on the Model 2960/2996.
• WAN STATUS: Green indicates normal status at each of the four T1/E1/PRI links. Red indicates an error.
Approvals
The Model 2960/2996 RAS has achieved the following approvals:
• FCC Part 15, Class A
• FCC Part 15, Class B
• FCC Part 68
• Complies with UL1950 (MET)
• Canadian cMET
• Canadian CS-03
• EMC Directive 89/336/EEC
• Low Voltage Directive 73/23/EEC (EN60950)
• ITU-T CTR-4 and CTR-12
Approvals 17
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Model 2960/2996 RAS User Manual 1 • Introduction
Software overview
The Patton Model 2960/2996 supports all common remote access services as well as integrated routing and
forwarding (see
any web browser. From the PSTN, the Model 2960/2996 RAS will accept either T1/E1 or PRI connections,
with support for both channel associated or common channel signaling.
Parameter Modem Support
WAN Protocols V.92 (28,000–56,000) • V.90 (28,000–56,000) • K56 Flex (32,000–56,000) • V.34 Annex
LAN Protocols SLIP • Sync/Async PPP with dial-up auto-detection • Multilink PPP & Multichassis MultiLink with
PSTN Connectivity T1/CT1 • Robbed Bit with Ground Start, Loop Start, E&M Wink, E&M Immediate, Taiwan R1 •
IP Services TCP/IP suite with extensive protocol statistics • ICMP with redirect enable/disable • TFTP • FTP
Management HTTP • SNMPv2 with MIB II • TELNET • RS232 Console port • SYSLOG client • Remote soft-
Authentication RFC 2138 & RFC 2139 RADIUS client with packet format selection and authentication statistics
table 3). Authentication and network management offer control and detailed monitoring from
Table 3. Software overview
12 (2,400–33,600) • V.34 (2,400–28,800) • V.8bis (capabilities negotiations) • V.32bis
(7,200–14,400 with trellis encoding) • V.32 (4,800 & 9,600) • V.22 (600, 1,200, & 2,400)
• V.22bis (600, 1,200, & 2,400) • V.21 (300 bps) • Bell 212A (1,200 bps) • Bell 103 (300
bps) • Bell 202 (75/1,200 bps) • EIA PN-2330 and low-speed data modem automode proce
dures • Modulation supervision for automatic rate selection • Bit error performance monitoring
for automatic fallback and fall-forward • V.14 synch to async con-version (buffered/direct) •
V.42 sync to async conversion with error correction • V.42bis compression • 64 kbps and
kbps Digital ISDN • V.110 • DOVBS • User-selectable modulation and speeds • Quick
56
Connect • Modem on hold
L2TP tunneling • LCP • IPCP with MS extensions • Frame Relay RFC 1490 IP Encapsulation •
User configurable PVCs • User-selectable 2-, 3-, or 4-byte DLCI address field formats • Congestion recognition and management • Individual DLCI statistics • Current throughput indication
(10-second average) • Online help • 802.3 Ethernet, ARP, RARP, IP over Ethernet • Proxy ARP
for dial-up IP addresses
Office Side Robbed Bit • PRI/Q.931 Switch Support: NI1, AT&T/Lucent, DMS •T1/E1 Nearand Far-end Statistics • User Selectable Time Slot allocation • E1/CE1 with MFR2 with user
configurable inter-register codes • PRI Switch Support: NET5/CTR-4, TS014, INS1500 • Drop
& Insert with signaling conversion • Digital Cross Connect with multiple clock source fail-over
protection
• RLOGIN • TELNET • Proxy ARP • IP over Point-to-Point Protocol • IP over Ethernet • Van
Jacobson TCP Header Compression • PPP address and protocol compression • RIP and RIPv2
dynamic route distribution with support for Multiple RIP interfaces • User configurable static
routes with gateway/host/interface routes • TCP clear connection (TCPRAW) • Dial-in NetBIOS
UDP broadcast enable/disable • IP Encapsulation within IP (RFC 2003)
ware upgrade via FTP • Complete dial-in statistics including the viewing of active calls, previous
15 dead calls, administrative call termination • Selectable login time limit • Selectable idle time
limit • Selectable session total time limit • Dial-in dynamic IP address pool management using
DNIS • Dial-out via Telnet with user configurable port numbers • Layer 3 & Layer 4 IP Filters
with auto-default for dial-in users and Ethernet
with user configurable timeout/retry parameters • PAP & CHAP • CLID/ANI/DNIS • ASCII
Username & Password • Internal Static Users Database (111 entries)
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Software overview 18
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Chapter 2 Hardware installation
Chapter contents
Introduction..........................................................................................................................................................20
Unpacking the Model 2960/2996 RAS .................................................................................................................20
RAS chassis installation..........................................................................................................................................20
Cable installation...................................................................................................................................................21
Attaching the cable retainer clip ......................................................................................................................21
Installing the power cables ..............................................................................................................................21
Grounding the Model 2960/2996 ...................................................................................................................22
Connecting the Ethernet ports ........................................................................................................................23
Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub ...............................................23
Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation .....................................24
Connecting the EIA-561 RS-232 configuration port ......................................................................................24
Connecting to the T1/E1/PRI WAN ports .....................................................................................................24
Completing the hardware installation....................................................................................................................25
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Model 2960/2996 RAS User Manual 2 • Hardware installation
Introduction
This chapter contains the following procedures for installing the Model 2960/2996 RAS:
• “Unpacking the Model 2960/2996 RAS”—lists the contents of the RAS shipping container
• “RAS chassis installation”—describes installing the RAS on a flat surface or in a standard 19–inch rack.
• “Cable installation” on page 21—describes installing the power and network interface cables
• “Completing the hardware installation” on page 25—describes testing the RAS hardware to verify that it is
ready for software configuration.
Unpacking the Model 2960/2996 RAS
Inspect the shipping carton for external damage. Note any damage before removing the container contents.
Report equipment damage to the shipping carrier immediately for claim purposes. Save all packing materials in
case you need to return an item to the factory for servicing.
The RAS comes with the following items:
• The 2960/2996 Series Remote Access Server (RAS)
• A DB-9-to-RJ-45 (EIA-561) cable, 10 foot (3 meters)
• Control port interface cable, 10 foot (3 meters), standard CAT-5 cable
• Two WAN connection cables, 10 foot (3 meters) each
• Rack mounting kit with rack ears and mounting hardware
Note
Power cables are shipped separately from the Model 2960/2996 RAS.
RAS chassis installation
Do the following:
1. If you have not done so already, remove the RAS from its shipping container.
Note
2. If you are installing the RAS in a 19-inch rack, go to step 3. Otherwise, place the RAS at the desired loca-
tion, then go to “Cable installation” on page 21.
3. Install the rack mounting ears onto the RAS using the mounting hardware provided.
4. Place the RAS at the desired position in the rack.
The RAS should be placed as close as possible to the termination jack
provided by the Telco. Avoid installing the RAS in a location where
the power cords or network interface cables could be accidentally dis
connected. The location should be well ventilated. Do not block the
RAS’s cooling vents.
-
5. Secure the RAS in position with the mounting screws.
Introduction 20
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Model 2960/2996 RAS User Manual 2 • Hardware installation
UNIT EQUIPPED WITH DUAL SUPPLIES
DISCONNECT BOTH SUPPLIES
BEFORE SERVICING
90-264V
(50-60 Hz)
2 AMP
10/100
ETHERNET
Cable installation
This section describes installing the power, ground, and network interface cables.
Attaching the cable retainer clip
To secure the power cord, it is necessary to attach the metal retainer clips (if applicable to your model). Squeeze
the clip and insert into the holes in the screws on either side of the power connector on your unit. The clip will
pop into place.
Power cable
retainer clip
Figure 5. Attaching the cable retainer clip
Installing the power cables
This section describes installing the female end of the power cables into the IEC-320 connectors on the RAS.
Do not connect the male end of the power cables to the power outlet at this time. Do the following:
1. Install a power cable into an IEC-320 connector (see figure 6).
Figure 6. IEC-320 connector and grounding stud locations
To avoid the risk of injury from electric shock, the power cords connected to
the IEC-320 connectors must be grounded power cords.
Cable installation 21
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Model 2960/2996 RAS User Manual 2 • Hardware installation
UNIT EQUIPPED WITH DUAL SUPPLIES
DISCONNECT BOTH SUPPLIES
BEFORE SERVICING
90-264V
(50-60 Hz)
2 AMP
10/100
ETHERNET
2. Rotate the power cable retainer clip so it secures the power cable plug in the IEC-320 connector as shown
in
figure 7.
Grounding stud
Power cable retainer clip
Figure 7. Power cable retainer clip
3. Repeat steps 1 and 2 to install the remaining power cable.
Grounding the Model 2960/2996
Do the following:
1. Assemble a ground wire using #10 AWG wire with green-colored insulation and two ring terminals. Make
the wire long enough to reach one of the following ground sources:
– The building ground rod (generally located at the site’s main service entrance)
– A sprinkler system pipe
– A cold-water pipe
– Building structural steel
To avoid the risk of personal injury, the distance between ground and the
equipment rack must not exceed the distance specified in either local electrical
codes or the National Electrical Code.
2. Install the ground wire between the grounding stud (see figure 7) and the grounding source.
Cable installation 22
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Model 2960/2996 RAS User Manual 2 • Hardware installation
10/100
ETHERNET
RS-232
CONFIG
T1/E1/PRI WAN PORTS
1
234
EXPANSION MODULE
Connecting the Ethernet ports
The RAS has a single 10/100 Ethernet interface for connection to your LAN (see figure 8). The Ethernet port
will autosense the correct speed of the local LAN and automatically negotiate half- or full-duplex operation.
This section describes connecting the RAS to the Ethernet LAN via an Ethernet hub, switch, or workstation.
Figure 8. Model 2960/2996 network and configuration ports
Connecting the 10/100Base-T Ethernet port to an Ethernet switch or hub
The 10/100Base-T Ethernet port (see figure 8 on page 23) is designed to connect to an Ethernet switch or hub.
Connect a straight-through CAT-5 cable (one wired as shown in figure 9) between the RAS and the hub/
switch.
Figure 9. Straight-through RJ-45-to-RJ-45 Ethernet cable diagram
Cable installation 23
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Model 2960/2996 RAS User Manual 2 • Hardware installation
Connecting the 10/100Base-T Ethernet port to an Ethernet-capable workstation
The 10/100Base-T Ethernet port can connect to a single Ethernet-capable workstation by means of a crossover cable. Refer to
figure 10 to assemble a cross-connect cable that will connect between the NIC Ethernet
port in the workstation and the RAS 10/100Base-T Ethernet port.
10Base-T Workstation
RJ-45 Pin No.
(TX+)
1
(TX-)
2
(RX+)
3
(RX-)
6
RAS 10/100Base-T Port
RJ-45 Pin No.
(RX+)
3
(RX-)
6
(RX+)
1
(TX-)
2
Figure 10. Cross-over RJ-45-to-RJ-45 Ethernet cable diagram
Connecting the EIA-561 RS-232 configuration port
Install the supplied DB-9-to-RJ-45 cable between the RAS RS-232 port (see figure 8 on page 23) and an open
serial port on your computer. If you need to assemble your own cable, refer to the pinout diagram in figure 11.
Figure 11.
DB-9-to-RJ-45 cable
diagram
Connecting to the T1/E1/PRI WAN ports
An active T1/E1/PRI is not necessary to configure the RAS. However, an active T1/E1/PRI connection is required
to receive or make calls. The factory-set default configuration of the access server has the T1/E1 ports disabled.
Note
The cable connecting the T1/E1/PRI WAN ports to the RJ-48C termination jack should be CAT-3 or higher and extend no farther than
1 mile (1.6 km) from the digital services termination.
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Model 2960/2996 RAS User Manual 2 • Hardware installation
1. Refer to figure 12 for the T1/E1/PRI RJ-48C pinout diagram.
Figure 12. T1/E1/PRI RJ-48C pinout diagram
2. Attach the network cable from the telephone network demarc to the Primary T1/E1/PRI port (RJ-48C)
on the RAS.
Note
For 75-ohm twin-coax E1 connections, use the Patton Model 460
E1 120-ohm/75-ohm adapter to convert from a 75-ohm dual-coax to
the 120-ohm twisted-pair interface the RAS uses.
Completing the hardware installation
This section verifies that the RAS hardware is operational to the point where you can begin configuring the
software settings.
The RAS power supply automatically adjusts to accept an input
voltage of from 90 to 260 VAC (50 to 60 Hz).
Verify that the proper voltage is present before plugging the
power cord into the receptacle. Failure to do so could result in
equipment damage.
1. Verify that the AC power cord included with your RAS is compatible with local standards. If it is not, refer to
Chapter 6, “Contacting Patton for assistance” to find out how to replace it with a compatible power cord.
2. Connect the male end of the power cord to an appropriate power outlet.
3. Verify that the green POWER LED is lit. If the POWER LED is flashing
bleshooting and maintenance”.
Hardware installation is complete. Refer to Chapter 3, “Configuring the RAS for operation”.
green
, refer to Chapter 5, “Trou-
Completing the hardware installation 25
Page 26
Chapter 3 Configuring the RAS for operation
Chapter contents
Introduction..........................................................................................................................................................27
Configuration prerequisites ...................................................................................................................................27
Preparing the RAS for configuration......................................................................................................................27
Configuring the RAS with a Web browser.............................................................................................................31
Opening the RAS Web Administration Pages .................................................................................................31
Home page overview .......................................................................................................................................32
Configuring simple authentication ..................................................................................................................34
No Validation ...........................................................................................................................................34
A Static User .............................................................................................................................................35
Configuring dial-in user information ..............................................................................................................36
Configuring the default gateway .....................................................................................................................38
Configuring line settings and signaling for E1 .................................................................................................39
Configuring the line settings .....................................................................................................................40
Setting the line signaling for an E1/PRI (ISDN) line .................................................................................41
Setting the line signaling for an E1/R2 line ...............................................................................................41
Channel assignment ..................................................................................................................................43
Configuring line settings and signaling for T1 ................................................................................................43
Configuring the line settings .....................................................................................................................43
Setting the line signaling for an ISDN/PRI line ........................................................................................44
Setting the line signaling for a robbed-bit T1 line .....................................................................................44
Channel assignment ..................................................................................................................................45
Saving your configuration......................................................................................................................................45
Completing the installation ...................................................................................................................................47
26
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Introduction
This chapter contains the following procedures for configuring the Model 2960/2996 Remote Access Server
for operation:
• “Configuration prerequisites”—lists the items you need to have on hand before configuring the RAS.
• “Preparing the RAS for configuration”—describes setting up the RAS IP address and netmask parameters.
• “Configuring the RAS with a Web browser” on page 31—describes installing the power and network inter-
face cables
• “Saving your configuration” on page 45—tells you how to save the configuration settings.
• “Completing the installation” on page 47—describes testing the RAS to verify that it is fully operational
Configuration prerequisites
You will need the following to configure the RAS:
• A PC with a serial port and a VT-100 terminal program
• A PC with an Ethernet port and a WWW browser (Microsoft Internet Explorer or Netscape Communica-
tor) connected to the remote access server’s local LAN
• The IP address and subnet mask for the RAS’s Ethernet port
• A range of IP addresses to be assigned to the dial-in users (IP pool)
• The IP addresses of the domain name servers (DNS)
• The IP address of the default gateway
Note
Before installing the RAS, you will need the following information
from your local telephone company (telco):
•
The line type and encoding of the T1/E1 line
•
The signalling of the E1 (ISDN or MFCR2) line or the signalling
of the T1 line. If the signalling for E1 is MFCR2, you will need the
number of digits the telco will send over the line for the called
number and the calling number
•
The voice channels that are active on the T1/E1 line
Preparing the RAS for configuration
Before the RAS can be configured the IP address and the netmask needs to be set up. This setup is done
through the RS-232 CONFIG port on the RAS.
1. If you have not done so already, install the supplied DB-9-to-RJ-45 cable between the RAS RS-232 port
(see
figure 8 on page 23) and an open serial port on your computer.
2. Start a new VT-100 terminal session configured with the following characteristics:
– Direct connection to COM port
– 19.2 kbps
Introduction 27
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
–8 bits
–No Parity
– 1 Stop bit
–No flow control
3. Set up HyperTerminal™ as follows:
– Open a HyperTerminal session.
– Enter a name for this connection.
–Click on the Connect using: pop-up menu and choose the Direct to ComX option (where X is the number
of the COM port onto which you connected the cable in step
1) (see figure 13).
Figure 13. Hyperterminal properties
– Configure the COM port settings as shown in figure 14.
Preparing the RAS for configuration 28
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Figure 14. COM properties
Figure 15. Terminal keys configuration
– Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 15.
4. Press <RETURN> to display the login window, which will resemble that shown in figure 16.
Preparing the RAS for configuration 29
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Figure 16. Login window
5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man-
agement window displays (see figure 17).
Figure 17. VT-100 Top Level Management window
6. Select option g Ethernet.
7. Select a PrimaryIpAddress to set the Ethernet IP address.
8. Type the IP address at the > prompt, then press <RETURN>.
9. Use the left arrow key to return to the previous menu.
10. Select b PrimaryIpMask to set the Ethernet IP subnet mask.
11. Type the IP netmask at the > prompt, then press <RETURN>.
12. Use the left arrow key to return to the top level management page.
13. Select a Home.
14. Select 1 StoreConfig to save your IP address and netmask.
The RAS is now prepared for configuration using a Web browser.
Preparing the RAS for configuration 30
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Note
The default gateway has not been configured at this time. You can
access the web pages with a PC located on the same network as the
RAS or you must configure the default gateway using HyperTermi
-
nal. Select k IP then 2 Default Gateway.
Configuring the RAS with a Web browser
This section describes configuring the following:
• User authentication
• Dial-in user configuration
• Default gateway
Opening the RAS Web Administration Pages
Do the following:
1. Connect the RAS to the LAN.
2. Start a Web browser session and go to the URL:
http://<the.ras.ip.address>
where the <the.ras.ip.address> is the IP address of the RAS entered in Step 8.
3. When the username and password window displays, type superuser as the username and password,
then press <RETURN>. The Administration Pages
Home
window appears (see figure 18).
Figure 18. Home page
Configuring the RAS with a Web browser 31
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Home page overview
The
HOME
tion pane (see figure 19). The
window is divided into two panes: the
Configuration Menu
Configuration Menu
pane and the configuration/informa-
contains the links to the various RAS subsystems, while the
configuration/information pane is where you can view status and other information, or make changes to the
system configuration. Unlike the Configuration Menu pane, which looks the same no matter which subsystem
page you may move to, the configuration/information pane contents will change as you move from one sub
-
system page to another.
Figure 19. HOME page window panes
Configuring the RAS with a Web browser 32
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
From the
Home
page, the following actions can be performed:
• Record Current Configuration—clicking on this button (figure 20) causes the current configuration to be
stored in FLASH memory. Any changes made to the RAS configuration are stored in non-volatile RAM
first. This allows the user to set the box up with a working configuration before committing it to FLASH.
Configuration changes become permanent when you select Record Current Configuration. You will lose all
changes not stored to FLASH the next time the RAS is re-booted.
Figure 20. Immediate Actions buttons
• Hard Reset—this button (figure 20) causes the RAS to perform a cold restart. When you select Hard Reset,
the RAS confirms that you want to execute this command. Then, the RAS will disconnect all current sessions, re-initialize the interfaces, and re-load configuration parameters from FLASH.
• Set Factory Default Configuration—this button (figure 20) clears out the configuration in FLASH and
loads the factory default parameters into FLASH memory. The factory default settings will not execute on
the RAS until it is re-booted.
Note
Set Factory Default Configuration (figure 20) will delete any routing
information, the RAS’s Ethernet IP address, and any other site specific settings made for your particular installation. You will have to reenter the RAS’s Ethernet IP address and netmask using the front
panel control port in order to use the HTTP/HTML Management
pages.
Configuring the RAS with a Web browser 33
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Configuring simple authentication
The following sections describe two methods for configuring simple authentication to test the setup.
No Validation
A No Validation authentication setting means that the user will be able to log in without requiring a username
or password.
1. Select
Authentication
on the
Configuration Menu.
The Authentication window displays (see figure 21).
Figure 21. Authentication main window
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Figure 22. Authentication Configuration window
2. Click on
3. Change
4. Click on the
Modify
Validation
Submit Query
. The Authentication Configuration window appears (see figure 22).
to
noValidation(0)
.
button.
A Static User
The Static User authentication setting means that the user will have to use the static username and password
you create to log in.
1. Select
Authentication
on the
Configuration Menu.
The Authentication window displays (see figure 21 on
page 34).
2. To add an entry in the static user database (see figure 23), fill in the ID with a number not currently in use.
Figure 23. Static User Identification window
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
3. Add the desired username and password.
4. Click on the
5. Click on
6. Change
7. Click on the
Submit Query
Modify
Validation
Submit Query
Note
button.
. The Authentication Configuration window appears (see figure 22 on page 35).
to
StaticUsers(1)
.
button.
Static Users or RADIUS are not used if validation is set to
noValidation(0)
.
Configuring dial-in user information
1. Click on
Dial-in
in the
Configuration Menu
. The Dial-In main window appears (see figure 24).
Figure 24. Dial-in main window
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
2. Click on
Modify
. The Modify Dial-In window appears (see figure 25).
Figure 25. Modify Dial-In window, Login section
3. The IP address pool contains the IP addresses that are assigned dynamically to the dial-in connections.
Type the IP address pool in the space provided. The IP addresses can be non-contiguous addresses config
ured as follows:
– Blocks of IP addresses are designated with a dash (-) separating the first and last host in the block (for
example, 192.49.110.151-155)
-
– The addresses can be from a subnet other than the local network the RAS is on
– The IP address pool can have IP addresses from multiple subnets. The subnets must be separated by a
semi-colon (for example, 192.155.155.1-6; 192.155.160.41-46)
4. Click the
Note
Submit Query
Note
The IP address pool is limited to 39 characters.
button under the section.
Each section in the Modify Dial-In window has its own
button. In order for a change in a particular section to take
Query
Submit
place, that section’s submit query button must be selected before
making changes elsewhere.
5. Scroll down to the Domain Name Server section of the Modify Dial-In window (see figure 26).
Configuring the RAS with a Web browser 37
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Figure 26. Modify Dial-In window, Domain Name Server section
6. Enter in the IP Address of the primary and secondary domain name servers (DNS). The DNS enables
users to find locations on the Internet.
7. Click on
Submit Query
.
Configuring the default gateway
Do the following to add the default gateway (if it was not already configured through HyperTerminal):
1. Select IP on the
Configuration Menu
Figure 27. IP Routing Information window
, then click on
Routing Info…
(see figure 27).
2. Type the IP address of the router forwarding packets to the Internet in the Gateway box. This is the
default gateway.
3. Click on the
Configuring the RAS with a Web browser 38
Add Route
button.
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Configuring line settings and signaling for E1
1. Select
T1/E1 Link
on the
Configuration Menu
. The T1/E1 Link Activity window appears (see figure 28).
2.
Link: 1
corresponds to Line 1 on the RAS. This is the primary link for dial-in callers. Under Link 1, Click
on
Configuration
window appears (see
Figure 28. T1/E1 Link Activity window
then
Modify
. The Line Interface Settings section of the WAN Circuit Configuration
figure 29).
Figure 29. WAN Circuit Configuration window, Line Interface Settings section
Configuring the RAS with a Web browser 39
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Configuring the line settings
1. Click on the
Line Type
pop-up menu (see figure 29 on page 39) and choose from the following options:
– For an E1/PRI line your options will be either dsx1E1(4) or dsx1E1-CRC(5)
– For an E1/R2 line your options will be either dsx1E1-MF(6) or dsx1E1-CRC-MF(7)
2. Click on the
Line Coding
pop-up menu (see figure 29 on page 39) and choose either dsx1AMI(5) or
dsxHDB3(3). Most installations will use HDB3.
3. Click on the
4. Click on
Line Build Out
Yellow Alarm Format
pop-up menu (see figure 29 on page 39) and select e1pulse(1).
pop-up menu (see figure 29 on page 39) and choose from the following
options:
– For an E1/PRI line choose linkYellowFormatDL(2)
– For an E1/R2 line choose linkYellowAlarmFormatBit2(1)
5. Click on
Submit Query
.
At this point, the WAN front panel LEDs will become active. A solid green FRAME light indicator means that
the RAS has synchronized with the E1 line.
Note
If you suspect that there is a physical malfunction in the WAN ports,
you can assemble a loopback connector to test the port (see
figure 30).
Figure 30. Pinout for loopback to test WAN port
If you have an E1/PRI (ISDN) line, refer to “Setting the line signaling for an E1/PRI (ISDN) line”. Otherwise,
refer to “Setting the line signaling for an E1/R2 line”.
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Figure 31. WAN Circuit Configuration window, signaling Settings section
Setting the line signaling for an E1/PRI (ISDN) line
Do the following:
1. Scroll down the
WAN Circuit Configuration
figure 31).
2. Click on the
3. Click on the
4. Click on
Signal Mode
Message Oriented Switch Type
Submit Query
pop-up menu and choose messageOriented(4).
.
Signaling is now configured for E1/PRI.
Setting the line signaling for an E1/R2 line
Do the following:
1. Scroll down the
WAN Circuit Configuration
figure 31).
2. Click on the
3. Click on
4. Select
Signal Mode
Submit Query
MFR Version 2
pop-up menu and choose bitOriented(3).
.
on the
Configuration Menu, then click on Modify
dow appears (see figure 32).
window, until the Signaling Settings section appears (see
pop-up menu (see figure 31) and choose CTR4(3).
window, until the Signaling Settings section appears (see
. The MFR Version 2 Modify win-
Configuring the RAS with a Web browser 41
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Figure 32. MFR Version 2 Modify window
5. Click on the
6. Click on
7. Scroll down to the
Country
Submit
pop-up menu. If your country is not available, select ituStandard(1).
.
Interregister signaling
section.
8. Type the Called Number Total Digits in the box provided. This setting tells the RAS how many digits to
expect from the phone company. The called Number is the number a user dials to call into the RAS.
9. Set the First/Middle and Last Response Codes. These are the codes the switch expects after each digit sent
by the switch.
10. Click on
Submit
.
11. Type the Calling Number Total Digits in the box provided. This setting tells the RAS how many digits to
expect from the phone company. This number is the calling party’s phone number or Caller-ID informa
tion.
12. Set the First/Middle and Last Response Codes. These are the codes the switch expects after each digit sent
by the switch.
13. Click on
Submit
.
signaling is now configured for MFC-R2.
-
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Note
The information entered into the Interregister Signaling section must
match the information the telco provided. If the information entered
is not the same, the RAS may not answer calls. In some installations,
the phone company will send a special tone to alert that it is done
sending the Calling Number. In this case, the value in the Total Dig
-
its box does not have to match the telephone company’s exactly.
Channel assignment
This section describes configuring the RAS so it will know which channels are active. Do the following:
1. Select
T1/E1 Link
on the
Configuration Menu
. The T1/E1 Link Activity window appears (see figure 28 on
page 39).
2. Click on
Channel Assignment
. The WAN Circuit Channel Assignment window appears (see figure 33).
Figure 33. WAN Circuit Channel Assignment window
3. Click on the
4. Click on
Dialin
button located under
Submit Query
Set all channels to:
.
.
Configuring line settings and signaling for T1
1. Select
T1/E1 Link
on the
Configuration Menu
. The T1/E1 Link Activity window appears (see figure 28 on
page 39).
2.
Link: 1
corresponds to Line 1 on the RAS. This is the primary link for dial-in callers. Under Link 1, Click
on
Configuration
window appears (see
then
Modify
. The Line Interface Settings section of the WAN Circuit Configuration
figure 29 on page 39).
Configuring the line settings
1. Click on the
Line Type
pop-up menu (see figure 29 on page 39) and choose from the following options:
– dsx1ESF Extended SuperFrame DS1
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
– dsx1D4 AT&T D4 format DS1
– For ISDN PRI service, set the line type to dsx1ESF
2. Click on the
Line Coding
pop-up menu (see figure 29 on page 39). The most common options are:
dsx1B8ZS and dsx1AMI. For ISDN PRI service, set the line coding to dsx1B8ZS.
3. Click on the
4. Click on the
5. Click on
Line Build Out
Yellow Alarm Format
Submit Query
.
pop-up menu (see figure 29 on page 39) and select t1pulse0dB(1).
pop-up menu and choose linkYellowFormatBit2(1).
At this point, the WAN front panel LEDs will become active. A solid green FRAME light indicator means that
the RAS has synchronized with the T1 line.
Note
If you suspect that there is a physical malfunction in the WAN ports,
you can assemble a loopback connector to test the port (see
figure 30
on page 40).
If you have an T1/PRI (ISDN) line, refer to “Setting the line signaling for an ISDN/PRI line”. Otherwise,
refer to “Setting the line signaling for a robbed-bit T1 line”.
Setting the line signaling for an ISDN/PRI line
Do the following:
1. Scroll down the
WAN Circuit Configuration
window, until the signaling Settings section appears (see
figure 31 on page 41).
2. Click on the
Signal Mode
pop-up menu and choose messageOriented(4).
3. Click on the
Message Oriented Switch Type
pop-up menu (see figure 31 on page 41) and choose either
ni1(National ISDN 1), dms(Nortel Switch) or att(AT&T Customer).
4. Click on
Submit Query
.
Signaling is now configured for ISDN/PRI.
Setting the line signaling for a robbed-bit T1 line
Do the following:
1. Scroll down the
WAN Circuit Configuration
window, until the signaling Settings section appears (see
figure 31 on page 41).
2. Click on the
3. Click on
4. Click on the
Signal Mode
Submit Query
Robbed-Bit signaling Protocol
pop-up menu and choose robbedBit(3).
.
pop-up menu and choose LinkGroundStart, LinkLoopStart, or
LinkEMWinkStart.
5. Click on
6. Click on the
Submit Query
Yellow Alarm Format
.
pop-up menu and choose one of the following options:
– For T1 lines with D4/AMI settings, this should be set to linkYellowFormatBit(1).
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
– For T1 lines with ESF/B8ZS this should be set to linkYellowFormatDL(2).
7. Click on
Submit Query
.
Channel assignment
This section describes configuring the RAS so it will know which channels are active. Do the following:
1. Select
T1/E1 Link
on the
Configuration Menu
. The T1/E1 Link Activity window appears (see figure 28 on
page 39).
2. Click on
Channel Assignment
. The WAN Circuit Channel Assignment window appears (see figure 33 on
page 43).
3. Click on the
Dialin
button under the
Set all channels to:
section. Channels 25 through 30 are ignored for
T1/PRI lines.
4. Click on
Submit Query
.
Saving your configuration
The basic configuration for the RAS is now finished. Do the following to save your configuration settings:
1. Select
2. Click on the
Home
on the
Note
Configuration Menu
Record Current Configuration
Failing to click on the
you power down or reset the RAS will cause your changes to be lost.
. The Home window appears (see figure 18 on page 31).
button (see figure 20 on page 33).
Record Current Configuration
button before
3. The Import/Export function enables you to make a backup (or export) copy of your access server’s config-
uration parameters. By exporting the configurations, the saved files can quickly be loaded (or imported)
into a replacement access server—greatly speeding up the installation process should an access server need
replacing.
Note
All actions for Import/Export require superuser access privileges.
Saving your configuration 45
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
4. To import or export a configuration, click on
Import/Export
main window (see figure 34).
Import/Export
under the
Configuration Menu
to display the
Figure 34. Import/Export main window
5. To export the flash configuration, click on the
Export Flash
link on the
Import/Export
access server will display text configuration information resembling that shown in
Figure 35. Typical access server flash memory configuration data
main page. The
figure 35.
Saving your configuration 46
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
To save the displayed data as a text file, select the
under Netscape, select
File
>
Save As
. A dialog box will display enabling you to save the contents of the export
Save
option on your browser (see figure 36). For example,
parameters to a text file. Select the location where you want the file stored, type a file name, and click
Save
.
Figure 36. Saving the access server flash memory configuration data as a text file
Completing the installation
This section verifies that the RAS is fully operational.
1. Temporarily disconnect the male ends of both power cords from the power outlet. Wait 30 seconds, then
plug the power cords in again.
2. Verify that the green POWER LED is lit. If the POWER LED is flashing green, refer to Chapter 5, “Trou-
bleshooting and maintenance”.
3. Verify that the Link 1 Frame LED illuminates, indicating that the RAS is synchronizing with the T1/E1/
PRI signal.
4. Verify that after 5 seconds, the Link A Error LED begins flashing, indicating that the RAS is satisfied with
the quality of the T1/E1/PRI signal.
5. Verify that after 10 seconds, the Link A Error LED extinguishes, indicating that the RAS is satisfied with
the network signal and that the link is ready for use.
Completing the installation 47
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Model 2960/2996 RAS User Manual 3 • Configuring the RAS for operation
Note
If the RAS does not respond as described, the most likely cause is that
the RAS default settings are not compatible with the T1/E1 line. If
this is the case, use the RS-232 CONFIG port to correct the RAS set
tings. You will have to examine the T1/E1 Link section in the configuration pages in the RAS.
6. There are two LEDs on the RAS 10/100 Ethernet port: a green LED that indicates line speed, and a yellow
LED that indicates link status and activity.
Verify that the yellow LED is either flashing yellow (meaning that packets are being received at the Ethernet port) or solid yellow (meaning that the link is valid but no packets are being received).
Congratulations! Your RAS is now installed. For more in-depth information about configuring your RAS settings, refer to the Access Server Administrator’s Reference Guide available online at www.patton.com/manuals/
29xx-arg/pdf. Otherwise, refer to
Chapter 4, “Operation and shutdown” for information on activating and
de-activating your remote access server.
Completing the installation 48
Page 49
Chapter 4 Operation and shutdown
Chapter contents
Introduction..........................................................................................................................................................50
Activating the RAS ................................................................................................................................................50
De-activating the RAS...........................................................................................................................................50
49
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Model 2960/2996 RAS User Manual 4 • Operation and shutdown
Introduction
This chapter describes how to start or power-down the RAS.
Activating the RAS
Once the RAS has been installed, no operator action is required under normal conditions; the RAS is designed
for unattended operation. The RAS does not have a power switch. When either power supply is connected to
power, the RAS will immediately begin its boot-up cycle. However, both power supplies must be connected to
power for the redundancy feature to work.
When power is applied to the RAS the following should occur:
1. The POWER LED illuminates.
2. The Link 1 Frame LED illuminates, indicating that the RAS is synchronizing with the T1/E1/PRI signal.
3. After 5 seconds, the Link A Error LED flashes, indicating that the RAS is satisfied with the quality of the
T1/E1/PRI signal.
4. After 10 seconds, the Link A Error LED extinguishes, indicating that the RAS is satisfied with the network
signal and that the link is ready for use.
5. There are two LEDs on the RAS 10/100 Ethernet port: a green LED that indicates line speed, and a yellow
LED that indicates link status and activity.
The yellow LED is either flashing yellow (meaning that packets are being received at the Ethernet port) or
solid yellow (meaning that the link is valid but no packets are being received).
The green LED is either lit (indicating 100 Mbps operation) or off (indicating 10 Mbps operation).
Note
The RAS is operational.
The green LED reflects the speed of the last valid Ethernet
connection.
De-activating the RAS
Perform the following procedure to deactivate the RAS.
1. Disconnect the male ends of both power cords from the power distribution strip or to a wall outlet.
2. Verify that the POWER LED extinguishes.
Introduction 50
Page 51
Chapter 5 Troubleshooting and maintenance
Chapter contents
Introduction..........................................................................................................................................................52
Fault analysis.........................................................................................................................................................53
Periodic maintenance ............................................................................................................................................55
Calibration ......................................................................................................................................................55
Maintenance..........................................................................................................................................................55
Replacing the RAS ..........................................................................................................................................55
Exporting the current RAS configuration ..................................................................................................55
Removing the defective RAS .....................................................................................................................57
Installing the replacement RAS .................................................................................................................58
Verifying the hardware installation ............................................................................................................58
Importing a saved configuration ................................................................................................................58
Completing the installation .......................................................................................................................62
51
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Introduction
This chapter describes troubleshooting and fault analysis that can be performed by the operator. If you require
more help, refer to
toms and suggested remedies.
Chapter 6, “Contacting Patton for assistance”. Refer to table 4 for a list of common symp-
Note
The following information assumes that there is only one failure
involving the RAS and that if you perform the corrective action listed,
it will solve the problem. If you are unable to correct a failure, refer to
Chapter 6, “Contacting Patton for assistance”.
Table 4. Symptoms
Problem Corrective Action
POWER LED is extinguished
POWER LED is flashing
CPU FAIL LED is lit CPU has failed. As soon as possible, unplug both power cables
ALARM LED is lit
SYSTEM LED is extinguished
10/100 ETHERNET yellow LED is
extinguished
Verify that power is being supplied to the RAS.
One of the power supplies has malfunctioned. The RAS will function nor-
mally indefinitely with one power supply, so you can wait until a low traffic
time, then refer to
from the RAS, wait 30 seconds, then plug the cables back into the
RAS to see if the problem disappears. If the CPU FAIL LED is still lit
after the RAS completes the power-up cycle, refer to
the RAS”
Indicates that an alarm condition has been detected.
The RAS is not functioning properly. As soon as possible, unplug both
power cables from the RAS, wait 30 seconds, then plug the cables back
into the RAS to see if the problem disappears. If the SYSTEM LED is still lit
after the RAS completes the power-up cycle, refer to
RAS”
on page 55 to replace the RAS.
•
A valid link has not been detected. Verify that the cable is plugged
into the hub, switch, or workstation and the RAS.
•
Verify that the hub, switch, or workstation is powered on.
•
Replace the cable. If the problem still exists, refer to
RAS”
on page 55 to replace the RAS. If the problem still exists, trou-
bleshoot the hub, switch, or workstation.
“Replacing the RAS”
on page 55 to replace the RAS.
on page 55 to replace the RAS.
“Replacing
“Replacing the
“Replacing the
Introduction 52
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Fault analysis
The following procedures outline steps you should follow when troubleshooting a RAS malfunction.
1. If possible, talk to the person who filed the trouble complaint and determine the operational symptoms.
Record the symptoms on the appropriate trouble report form (include the front panel LED indications).
2. Refer to table 5 for LED definitions and compare the recorded results from the trouble report against those
in the table, then refer to the section recommended in the table for the maintenance procedure that will
repair the malfunction.
Table 5. LED definitions
LED Location Color Status Meaning
POWER Front panel
CPU FAIL Front panel
ALARM Front panel
SYSTEM Front panel Green Flashing The RAS is operating normally. No action recom-
Green
Red
Red
On solid Power is being applied. No action recommended.
Flashing A power supply has failed. One of the power supplies
has malfunctioned. The RAS will function normally indefi
nitely with one power supply, so you can wait until a low
Off
traffic time, then refer to
page 55 to replace the RAS.
No input power is being applied. Verify that power is
being supplied to the RAS.
“Replacing the RAS”
on
On solid The CPU has failed. As soon as possible, unplug
both power cables from the RAS, wait 30 seconds,
then plug the cables back into the RAS to see if the
problem disappears. If the CPU FAIL LED is still lit
after the RAS completes the power-up cycle, refer
to
“Replacing the RAS”
on page 55 to replace the
RAS.
Off The CPU is operating normally. No action recom-
mended.
On solid A minor alarm condition has been detected.
Flashing A major alarm condition has been detected.
Off The RAS is operating normally. No action recom-
mended.
mended.
Off The RAS has malfunctioned. The RAS is not func-
tioning properly. As soon as possible, unplug both
power cables from the RAS, wait 30 seconds, then
plug the cables back into the RAS to see if the
problem disappears. If the SYSTEM LED is still not
lit after the RAS completes the power-up cycle,
refer to
“Replacing the RAS”
on page 55 to
replace the RAS.
-
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Table 5. LED definitions (Continued)
LED Location Color Status Meaning
ETHERNET Front panel Green Off
•
A valid link has not been detected.
•
Verify that the cable is plugged into the hub, switch,
or workstation and the RAS.
•
Verify that the hub, switch, or workstation is powered
on.
Replace the cable. If the problem still exists, refer to
“Replacing the RAS”
on page 55 to replace the
RAS. If the problem still exists, troubleshoot the
hub, switch, or workstation.
On solid Link status is nominal for the Ethernet port. No
action recommended.
CALLS ACT Front panel Green On solid Indicates call activity on the RAS. No action recom-
mended.
Flashing A call is incoming. No action recommended.
Off No active calls on the RAS. No action recom-
mended.
WAN PORT— FRAME Front panel Green On solid Indicates normal activity at each of the four T1/
E1/PRI links. No action recommended.
Flashing Indicates that the RAS is detecting the network, but
is unable to synchronize with it.
Off Indicates an error.
WAN PORT— ERROR Front panel Red On solid Indicates signal from WAN is not present.
Flashing Intermittent errors on the WAN port are recog-
nized.
Off Indicates normal activity at each of the four T1/
E1/PRI links. No errors recognized.
10/100 ETHERNET Rear panel Yellow On solid Link is valid but no packets are seen. No action
recommended.
Off
•
A valid link has not been detected.
•
Verify that the cable is plugged into the hub, switch,
or workstation and the RAS.
•
Verify that the hub, switch, or workstation is
powered
•
Replace the cable. If the problem still exists, refer to
“Replacing the RAS”
RAS. If the problem still exists, troubleshoot the hub,
switch, or workstation.
on.
on page 55 to replace the
Flashing Packets are detected at the Ethernet port. No
action recommended.
10/100 ETHERNET Rear panel Green On solid 100 Mbps speed. No action recommended.
Off 10 Mbps speed. No action recommended.
Fault analysis 54
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Periodic maintenance
Other than using a lint-free cloth to clean dust off the RAS chassis, the RAS requires no periodic maintenance.
Calibration
The RAS requires no calibration.
Maintenance
This section describes replacing the RAS.
Replacing the RAS
If you isolate a problem to the a RAS component, the entire RAS must be replaced as follows:
Exporting the current RAS configuration
The Import/Export function enables you to make a backup (or export) copy of your access server’s configuration parameters. By exporting the configurations, the saved files can quickly be loaded (or imported) into a
replacement access server—greatly speeding up the installation process should an access server need replacing.
1. If you already have a recently exported backup of your configuration, go to “Removing the defective RAS”
on page 57.
2. To export a configuration, connect your Web browser to the Administration Pages, then click on
Export
under the
Configuration Menu
to display the
Import/Export
main window (see figure 37).
Import/
Figure 37. Import/Export main window
Periodic maintenance 55
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Note
The parameters that will be exported are the power-up settings as they
are stored in flash memory and may not be the current operating
parameters. To ensure that you export the most current parameters,
go to
HOME
, then click on the
under
Immediate Actions
3. To export the flash configuration, click on the
Record Current Configuration
.
Export Flash
link on the
Import/Export
access server will display text configuration information resembling that shown in
button
main page. The
figure 38.
Figure 38. Typical access server flash memory configuration data
Maintenance 56
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
4. To save the displayed data as a text file, select the
ple, under Netscape, select
File
>
Save As
. A dialog box will display enabling you to save the contents of
Save
option on your browser (see figure 39). For exam-
the export parameters to a text file. Select the location where you want the file stored, type a file name, and
click
Save
.
Figure 39. Saving the access server flash memory configuration data as a text file
Removing the defective RAS
1. Remove the replacement RAS from its shipping container and place it near where the malfunctioning RAS
is located.
2. Unplug both male power cable connectors from their outlets.
3. Rotate the power cord retainer clips out of the way, then remove both power cables from the malfunction-
ing RAS.
4. Disconnect and label the following cables from the malfunctioning RAS:
– the T1/E1/PRI WAN cables
– the RS-232 CONFIG cable
– the 10/100 ETHERNET cable
5. Disconnect the ground wire from the grounding stud.
6. If the RAS is mounted in a rack, remove it from the rack.
7. Place the malfunctioning RAS in the container that the replacement RAS came in so you can return the
RAS for repair.
Maintenance 57
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Installing the replacement RAS
1. If you are installing the replacement RAS in a 19-inch rack, go to step 2. Otherwise, place the RAS at the
desired location, then go to step 5.
2. Install the rack mounting ears onto the RAS using the mounting hardware provided.
3. Place the RAS at the desired position in the rack.
4. Secure the RAS in position with the mounting screws.
5. Install the ground wire onto the grounding stud.
6. Connect the following cables onto the RAS:
– the T1/E1/PRI WAN cables
– the RS-232 CONFIG cable
– the 10/100 ETHERNET cable
7. Install the power cable into their IEC-320 connectors.
8. Rotate the power cable retainer clips so they secure the power cable plugs in the IEC-320 connectors.
Verifying the hardware installation
1. Connect the male end of the power cord to a power distribution strip or to a wall outlet.
2. Verify that the green POWER LED is lit.
Importing a saved configuration
Before the RAS can be configured the IP address and the netmask needs to be set up. This setup is done
through the RAS RS-232 CONFIG port on the RAS.
1. Install the supplied DB-9-to-RJ-45 cable between the RAS RS-232 port (see figure 8 on page 23) and an
open serial port on your computer.
2. Start a new VT-100 terminal session configured with the following characteristics:
– Direct connection to COM port
– 19.2 kbps
–8 bits
–No Parity
– 1 Stop bit
–No flow control
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
3. Set up HyperTerminal™ as follows:
– Open a HyperTerminal session.
– Enter a name for this connection.
–Click on the Connect using: pop-up menu and choose the Direct to ComX option (where X is the number
of the COM port onto which you connected the cable in step
1) (see figure 40).
Figure 40. HyperTerminal properties
– Configure the COM port settings as shown in figure 41.
Figure 41. COM properties
Maintenance 59
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
– Configure the Settings for Function, arrow and ctrl keys act as to Terminal keys as shown in figure 42.
Figure 42. Terminal keys configuration
4. Press <RETURN> to display the login window (see figure 43).
Figure 43. Login window
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
5. Type superuser as the default username and password, then press <RETURN>. The Top Level Man-
agement window displays (see figure 44).
Figure 44. VT-100 Top Level Management window
6. Select option g Ethernet.
7. Select a PrimaryIpAddress to set the Ethernet IP address.
8. Type the IP address at the > prompt, then press <RETURN>.
9. Use the left arrow key to return to the previous menu.
10. Select b PrimaryIpMask to set the Ethernet IP subnet mask.
11. Type the IP netmask at the > prompt, then press <RETURN>.
12. Use the left arrow key to return to the top level management page.
13. Select a Home.
14. Select 1 StoreConfig to save your IP address and netmask. The RAS is now prepared for configuration using
a Web browser.
15. To import a saved configuration, connect your Web browser to the Administration Pages, then click on
Import/Export
under the
Configuration Menu
to display the
Import/Export
main window (see figure 37 on
page 55).
16. To import a configuration file into the RAS, type the complete path and filename for the configuration file
you wish to load or click on the
button (see
figure 37 on page 55).
Browse…
button to select the desired file, then click on the
Submit Query
Upon successfully importing the file, the access server will display Configuration Load Complete, indicating
that the new operating parameters have been loaded into flash memory.
17. Click on
Actions
Maintenance 61
.
HOME
under the
Configuration Menu
, then click on the
Hard Reset
button under
Immediate
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Model 2960/2996 RAS User Manual 5 • Troubleshooting and maintenance
Note
Do not select
Record Current Configuration
after importing configu-
ration parameters.
Completing the installation
This section verifies that the RAS is fully operational.
1. Temporarily disconnect the male ends of both power cords from the power distribution strip or to a wall
outlet. Wait 30 seconds, then plug the power cords in again.
2. Verify that the green POWER LED is lit. If the POWER LED is flashing green, refer to Chapter 5, “Trou-
bleshooting and maintenance”.
3. Verify that the Link 1 Frame LED illuminates, indicating that the RAS is synchronizing with the T1/E1/
PRI signal.
4. Verify that after 5 seconds, the Link A Error LED begins flashing, indicating that the RAS is satisfied with
the quality of the T1/E1/PRI signal.
5. Verify that after 10 seconds, the Link A Error LED extinguishes, indicating that the RAS is satisfied with
the network signal and that the link is ready for use.
6. There are two LEDs on the RAS 10/100 Ethernet port: a yellow LED that indicates link status and activity, and a green LED that indicates line speed.
Verify that the yellow LED is either flashing yellow (meaning that packets are being received at the Ethernet port) or solid yellow (meaning that the link is valid but no packets are being received).
The RAS is operational.
Maintenance 62
Page 63
Chapter 6 Contacting Patton for assistance
Chapter contents
Introduction..........................................................................................................................................................64
Contact information..............................................................................................................................................64
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................64
Warranty coverage ..........................................................................................................................................64
Out-of-warranty service .............................................................................................................................64
Returns for credit ......................................................................................................................................64
Return for credit policy .............................................................................................................................65
RMA numbers ................................................................................................................................................65
Shipping instructions ................................................................................................................................65
63
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Model 2960/2996 RAS User Manual 6 • Contacting Patton for assistance
Introduction
This chapter contains the following information:
• “Contact information”—describes how to contact PATTON technical support for assistance.
• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the
RAS warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems:
• Online support—available at www.patton.com
• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day
• Telephone support—standard telephone support is available 5 days a week, from 8:00 am to 5:00 pm EST
(1300 to 2200 UTC) by calling +1 (301) 975-1007
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before shipment. All of our products are backed by a comprehensive warranty program.
Note
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
Out-of-warranty service
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro
phes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
If you purchased your equipment from a Patton Electronics reseller,
ask your reseller how you should proceed with warranty service. It is
often more convenient for you to work with your local reseller to
obtain a replacement. Patton services our products no matter how
you acquired them.
-
Introduction 64
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Model 2960/2996 RAS User Manual 6 • Contacting Patton for assistance
Return for credit policy
• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase
price).
• Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
• Completing a request on the RMA Request page in the Support section at www.patton.com
• By calling +1 (301) 975-1000 and speaking to a Technical Support Engineer
• By sending an e-mail to returns@patton.com
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please
use the original packing material that the device came in or pack the unit securely to avoid damage during ship
ping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
-
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
Warranty Service and Returned Merchandise Authorizations (RMAs) 65
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