The terms ForeFront and ForeFront Xtreme are trademarks of Patton Electronics Company. CompactPCI and PICMG are registered trademarks of the PCI Industrial Computer Manufacturers Group. All other trademarks presented in this document are the
property of their respective owners.
Notices
The information contained in this document is not designed or intended for use as
critical components in human life-support systems, equipment used in hazardous
environments, or nuclear control systems. Patton Electronics Company disclaims any
express or implied warranty of fitness for such uses.
The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
Any software described in this document is furnished under license and may be used
or copied only in accordance with the terms of such license.
Compliance Information ................................................................................................................................ 5
Radio and TV Interference ...............................................................................................................................5
Industry Canada Notice ....................................................................................................................................5
FCC Part 68 Compliance Statement .................................................................................................................5
CE Notice .........................................................................................................................................................5
About this guide .....................................................................................................................................................7
Style conventions used in this document................................................................................................................. 8
Typographical conventions used in this document.................................................................................................. 9
General conventions .........................................................................................................................................9
Description of chassis front side ......................................................................................................................14
Description of chassis rear side ........................................................................................................................16
Major system components .....................................................................................................................................20
Power supply module ......................................................................................................................................22
Fan tray module ..............................................................................................................................................22
System specifications .............................................................................................................................................23
Power input and power supply specifications ..................................................................................................24
Fan tray specifications .....................................................................................................................................24
Power cable installation ...................................................................................................................................28
Installing the power cables .........................................................................................................................28
Grounding the Model 6676 ......................................................................................................................29
Cleaning the fan filter .....................................................................................................................................33
System won’t power up ...................................................................................................................................33
4 Contacting Patton for assistance ................................................................................................................... 35
Service ............................................................................................................................................................37
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................37
Out-of-warranty service .............................................................................................................................38
Returns for credit ......................................................................................................................................38
Return for credit policy .............................................................................................................................38
A Replacement parts and accessories ............................................................................................................... 39
Replacement parts .................................................................................................................................................40
ForeFront chassis power supplies .....................................................................................................................40
B Glossary ........................................................................................................................................................ 41
C ...........................................................................................................................................................................43
EN ..................................................................................................................................................................43
HP ..................................................................................................................................................................43
K ...........................................................................................................................................................................43
PCI SIG ..........................................................................................................................................................44
SELV ..............................................................................................................................................................44
T ...........................................................................................................................................................................44
U ....................................................................................................................................................................45
C Bibliography ................................................................................................................................................. 47
Publications referenced in this guide......................................................................................................................48
6
Contents
Model 6676 6U CPCI Chassis Assembly User Guide
Compliance Information
and TV
Radio
The Model 6676 ForeFront™ Xtreme™ Chassis generates and uses radio frequency energy, and if not
installed and used properly—that is, in strict accordance with the manufacturer’s instructions—may cause
interference to radio and television reception. The Model 6676 ForeFront Xtreme has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of
Part 15 of FCC rules, which are designed to provide reasonable protection from such interference in a commercial installation. However, there is no guarantee that interference will not occur in a particular installation.
If the Model 6676 ForeFront Xtreme Chassis causes interference to radio or television reception, which can be
determined by disconnecting the cables, try to correct the interference by one or more of the following measures: moving the computing equipment away from the receiver, re-orienting the receiving antenna, and/or
plugging the receiving equipment into a different AC outlet (such that the computing equipment and receiver
are on different branches).
Industry Canada Notice
The Canadian Department of Communications label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly (telephone extension cord). The customer should be
aware that compliance with the above condition may not prevent degradation of service in some situations.
Repairs to some certified equipment should be made by an authorized maintenance facility designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment. Users should ensure
for their own protection that the ground connections of the power utility, telephone lines and internal metallic
water pipe system, are connected together. This protection may be particularly important in rural areas.
Interference
Users should not attempt to establish or modify ground connections
themselves, instead they should contact the appropriate electric
inspection authority or electrician.
FCC Part 68 Compliance Statement
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Refer to the plugin cards’ user guide for details.
CE Notice
The CE symbol on your Patton Electronics equipment indicates that it is in compliance with the Electromagnetic Compatibility (EMC) directive and the Low Voltage Directive (LVD) of the European Union (EU). A
Certificate of Compliance is available by contacting Technical Support.
5
6
Model 6676 6U CPCI Chassis Assembly User Guide
About this guide
This manual is a comprehensive hardware reference tool for the Patton Electronics 6U cPCI Redundant Backplane/Midplane and Chassis line of products.
Audience
This guide is intended for the following users:
• System developers installing and integrating the products into their systems
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1, "Introduction" on page 11 provides an overview of the product
• Chapter 2, "Installation checklist" on page 25 provides a quick set-up checklist for installing the
Model 6676.
• Chapter 3, "Maintenance" on page 31 provides a quick set-up checklist, tips for troubleshooting, warranty
information, and where to get help.
• Chapter 4, "Contacting Patton for assistance" on page 35 contains information on contacting Patton tech-
nical support for assistance
• Appendix A, "Replacement parts and accessories" on page 39 provides model numbers and descriptions for
replaceable components and accessories
• Appendix B, "Glossary" on page 41 defines terms and acronyms used in this document.
• Appendix C, "Bibliography" on page 47 provides a list publications used in conjunction with this manual
For best results, read the contents of this guide before you install the enclosure.
7
About this guide
Model 6676 6U CPCI Chassis Assembly User Guide
Precautions
Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware
of potential problems. Warnings relate to personal injury issues, and Cautions refer to potential property damage.
Note
Calls attention to additional or noteworthy information or tips.
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
This symbol and the CAUTION heading indicates a situation
where damage to equipment can be caused by electrostatic discharge.
.
This symbol and the IMPORTANT heading provides information
which should be followed for best results when installing, configuring, or operating the Patton product.
Style conventions used in this document
Cross-references, figure titles, and table titles are hyperlinked. This means that if you have the on-line version of
this document, you can click on the cross-reference and it will “jump” you to that reference within the document.
This feature only works with references to sections/tables/figures within this document. References to other documents (for example, PICMG 2.5 R1.0 CompactPCI Computer Telephony Specification ) are not hyperlinked.
Specific safety-related terms, traceable to certain safety regulatory agency requirements (i.e., IEC950 and harmonized derivative specifications) are used within this manual. Refer to the referenced document for a definition of these terms.
8
9
Model 6676 6U CPCI Chassis Assembly User Guide
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
ConventionMeaning
Garamond blue type
Garamond italicized type
Garamond bold type
< >Angle brackets indicate function and keyboard keys, such as <SHIFT>,
Are you ready?
% dir *.*
Indicates a cross-reference hyperlink that points to a figure, graphic,
table, or section heading. Clicking on the hyperlink jumps you to the reference source. When you have finished with the source, click on the
Go to Previous View button in the Adobe® Acrobat® Reader
toolbar to return to your starting point.
Indicates the names of options on pull-down menus, names of menu bar
options, or the names of fields or windows.
Indicates the names of command buttons that execute an action.
<CTRL>, <C>, and so on.
All system messages and prompts appear in the Courier font as the
system would display them.
Bold Courier font indicates where the operator must type a response or
command
About this guide
Mouse conventions
The following conventions are used when describing mouse actions:
Table 2. Mouse conventions
ConventionMeaning
Left mouse button
Right mouse buttonThis button refers the secondary or rightmost mouse button (unless you have
PointThis word means to move the mouse in such a way that the tip of the pointing
ClickMeans to quickly press and release the left or right mouse button (as instructed in
Double-clickMeans to press and release the same mouse button two times quickly
DragThis word means to point the arrow and then hold down the left or right mouse but-
This button refers to the primary or leftmost mouse button (unless you have
changed the default configuration).
changed the default configuration).
arrow on the screen ends up resting at the desired location.
the procedure). Make sure you do not move the mouse pointer while clicking a
mouse button.
ton (as instructed in the procedure) as you move the mouse to a new location.
When you have moved the mouse pointer to the desired location, you can release
the mouse button.
Description of chassis front side ......................................................................................................................14
Description of chassis rear side ........................................................................................................................16
Major system components .....................................................................................................................................20
Power supply module ......................................................................................................................................22
Fan tray module ..............................................................................................................................................22
System specifications .............................................................................................................................................23
Power input and power supply specifications ..................................................................................................24
Fan tray specifications .....................................................................................................................................24
Introduction
11
12
1 • Introduction
Model 6676 6U CPCI Chassis Assembly User Guide
13
Model 6676 6U CPCI Chassis Assembly User Guide
1 • Introduction
Introduction
Thank you for purchasing Patton Electronics Co. Model 6676 ForeFront Xtreme Chassis (see figure 1). The
Model 6676 ForeFront Xtreme Chassis is a modular 9U x 19 inch rackmount subrack-type packaging system
adaptable to a wide array of product configurations.
ForeFront Xtreme Chassis features include:
• Fully compatible with all Patton ForeFront modules
• EMI shielding on entire assembly, with continuous chassis ground
• Lightweight and durable aluminum alloy construction, suitable for rugged environments
• Front mounting flanges for 19 in. rack mount environments
Figure 1. Model 6676
The ForeFront Xtreme Chassis offers a low cost, turnkey solution for customers desiring seventeen 6U x
160mm slots (two separate cPCI bus segments: one segment having 8 slots, the other 9 slots; only the power
and alarm buses are common to both cPCIs) in the least possible vertical rack space. The superior design also
accepts four 3U plug-in power supplies for N+1 redundancy. The power supplies are configured for external
DC power input.
The rear of the chassis provides four 6U x 80mm slots for transition modules. Cooling is provided by the specially designed model 6670-FT plug-in fan tray module.
Introduction
14
1 • Introduction
Model 6676 6U CPCI Chassis Assembly User Guide
Description of chassis front side
There are 17 6U x 160mm slots at the front of the chassis (see figure 2). Front-entry ForeFront modules, in accordance with PICMG 2.0 CompactPCI specifications, are plugged into these slots.
Figure 2. Model 6676 ForeFront Xtreme Chassis
Introduction
15
Model 6676 6U CPCI Chassis Assembly User Guide
1 • Introduction
The front of the chassis also provides four slots suitable for Model 6160 (DC) 3Ux8HP ForeFront power supplies (see figure 2 on page 14). The Model 6160 power supply is described more completely in the Model 6160
and 6161 User Manual.
All slots provide 4HP module spacing and are on 0.80 in. centers (except for the power supply slots, which are
offset 0.1” as per PICMG 2.11 standard). Card guides are molded plastic with metallic ESD contacts per Com-
pactPCI PICMG 2.0 R3.0 & IEEE 1101.10 .
Introduction
Figure 3. Front view of chassis
1 • Introduction
Model 6676 6U CPCI Chassis Assembly User Guide
Description of chassis rear side
The rear of the Model 6676 chassis provides seventeen 6U x 80mm slots for ForeFront rear transition modules
for rear-panel I/O (see figure 3). See section “ForeFront AIS blades” on page 20 for more information.
Figure 4. Rear view of chassis
16Introduction
Model 6676 6U CPCI Chassis Assembly User Guide 1 • Introduction
All slots provide 4HP module spacing and are on 0.80 in. centers. Card guides are molded plastic with metallic
ESD contacts at the bottom of the chassis per CompactPCI PICMG 2.0 R3.0 & IEEE 1101.10. Cardguides
provide keying and alignment in accordance with IEEE 1101.10, section 8.
Figure 5. DC rear power entry module (2 per Model 6676)
A set of 3U slots allocated for two Patton Model 6112/HOR (DC) rear power entry modules (see figure 5).
Electromagnetic compatibility (EMC)
The Model 6676 ForeFront Xtreme is designed to provide the highest level of EMC performance—in terms of
both interference and susceptibility. The chassis has the following design features to mitigate the effects of electromagnetic interference (EMI):
• All gaskets, contacts, and contact surfaces are electrically conductive.
• The mating surfaces of the EMC chassis and the EMC plug-in unit front panels and/or optional EMC filler
panels are also conductive by use of gaskets/strips.
• All chassis and plug-in contact surfaces are connected to a common chassis ground.
Introduction17
1 • IntroductionModel 6676 6U CPCI Chassis Assembly User Guide
Figure 6. EMC strip and gasket on chassis and cards
The EMC strip on the left side of the board (see figure 6) mates with the EMC gasket attached to the chassis
when it is plugged into the first slot. Each board mates together with corresponding gaskets/strips.
NoteEMC gaskets/strips are in reverse order at the rear of the 6U chassis.
That is, the EMC strip is on the left of the chassis and the EMC gasket is on the right. Consequently, rear transition boards are likewise
in reverse order to the front-entry boards. The EMC gasket is on the
left, and the EMC strip is on the right.
In addition, all aluminum and steel components of the subrack are surface treated and conductive. Top, bottom, sides and rear EMC covers provide mechanical protection and EMC shielding on the subrack. Retaining
clips ensure conductive connection.
Electrostatic discharge (ESD) protection
The 6676 ForeFront Xtreme chassis provides ESD protection in compliance with IEEE 1101.10. ESD contacts are embedded inside and in the front section of card guides for making early as possible contact with a
discharge strip on one or both, the upper and/or lower edge of the plug-in board/module. Only the card guides
located at the bottom rail of the chassis (right vertical rail for the 6U chassis), both front and rear (when there
is a transition module present in the chassis), contain the ESD clips. The ESD clip in the card guide is connected to the Chassis GND (ground).
18Introduction
Model 6676 6U CPCI Chassis Assembly User Guide 1 • Introduction
There is an alignment/ESD pin on the injector/ejector handle of boards (see figure 7).
Card handle
Alignment/ESD pin
Figure 7. Alignment/ESD pin on card handle
The alignment pin does the following:
• Ensures that the connectors are correctly aligned before they engage
• Provides solid/protected keying
• Provides board ESD contact
• Ensures that the EMC gasket is properly aligned (see “Electromagnetic compatibility (EMC)” on page 17)
• Ensures that when the board is inserted in the card guide, an integrated ESD clip discharges ESD from the
board to the right vertical rail chassis ground.
Hot-swap capability
Hot-swapping is the capability of removing and replacing components without turning off the system. Hotswap capability is becoming increasingly important in systems requiring continuous operation at some level.
Because boot times of many popular operating systems are long, the hot-swap capability is crucial for high-end
PC servers, and even more so for telecommunication systems, such as base stations, where board-level
exchanges must be made without any downtime. CompactPCI supports dynamic configuration to allow hot
removal/insertion of boards without interrupting backplane transactions or disturbing DC voltages in the
power system.
The hot-swap feature is implemented on the cPCI boards, not on the backplane. The backplane remains passive. Therefore, CompactPCI boards either are or are not hot-swappable.
Introduction19
1 • IntroductionModel 6676 6U CPCI Chassis Assembly User Guide
Major system components
Model 6676 ForeFront Xtreme Chassis major system components consist of the following:
• Up to 17 ForeFront blades comprising a wide variety of front-entry and rear-entry modules (see section
“ForeFront AIS blades” on page 20 for details)
• A mid-plane that provides power and I/O for the ForeFront blades (see section “Mid-plane architecture” on
page 21)
• Two power supply modules (see section “Power supply module” on page 22)
• Two fan tray module (see section “Fan tray module” on page 22)
ForeFront AIS blades
The ForeFront Xtreme Chassis accommodates up to 17 ForeFront AIS blades (each comprising a front-entry
module and a rear-entry module). The following blades are available:
• 3096RC—ForeFront AIS blade that offers G.SHDSL and T1/E1 WAN ports
• 3196RC—ForeFront AIS blade that offers iDSL and T1/E1 WAN ports
• 3125RC—ForeFront AIS remote access server blade that provides 96 or 120 ports for dial-up access
• 2616RC—ForeFront AIS E1/T1 DACS
• 6511RC—ForeFront AIS Matrix Switch with STM-1/OC-3 trunk interface
• 6081RC—ForeFront AIS EdgeROUTE Network Access Server
20Major system components
Model 6676 6U CPCI Chassis Assembly User Guide 1 • Introduction
The front-entry boards route I/O through the mid-plane to the rear-entry modules (see figure 8).
T
Figure 8. Front/rear modules and mid-plane interface
Mid-plane architecture
The mid-plane consists of two H.110 bus segments that support 17 6U slots (eight 6U modules for one segment
and nine 6U modules for the other). Both H.110 buses have 20.32 mm (0.8 inch) board center-to-center spacing.
The 6U cards are stacked vertically in the chassis. Power is distributed equally to the H.110 bus segments from
both power supplies.
In addition to the 17 6U slots, there are two 3U x 160 mm slots on the front right and two 3U x 160 slots on
the left of the ForeFront Xtreme Chassis. These slots support two Model 6160 or 6161 DC power supply modules (see figure 3 on page 15).
On the rear of the chassis, the top left and top right slots are for the rear power entry modules (see figure 4 on
page 16). The bottom left slot is used for the Patton Model 6103 Alarm Card.
Major system components21
1 • IntroductionModel 6676 6U CPCI Chassis Assembly User Guide
Power supply module
The ForeFront Xtreme Chassis is equipped with two Model 6160 or 6161 DC power supply modules (see
figure 3 on page 15) and two Model 6112/HOR (DC) rear power entry modules (see figure 9).
Figure 9. DC rear power entry module
Fan tray module
ForeFront Xtreme Chassis cooling is provided by two Model 6670-FT Plug-In Fan Tray Modules (see figure 10)
which are positioned for optimum side-to-side air flow through the subrack. Each fan tray is hot-swappable.
Figure 10. Model 6670-FT fan tray module
22Major system components
Model 6676 6U CPCI Chassis Assembly User Guide 1 • Introduction
System specifications
This section provides the following specifications:
• Model 6676 chassis specifications (see section “6U chassis specifications”)
• Power input and power supply specifications (see section “Power input and power supply specifications” on
page 24)
• Fan tray specifications (see section “Fan tray specifications” on page 24)
6U chassis specifications
Table 3. 6U chassis materials specifications
ItemDescription
Physical
DC interfaceRear DC interface panel includes dual ground lugs and -48V DC power inter-
Slot configuration
Module keying and alignment4HP module spacing, cardguide provides for keying and alignment pin in
Card guidesMolded plastic with snap-in ESD contacts for plug-in module and injector/
Plug-in unit injector/ejector handlesSubrack dimensional format accepts modules with injector/ejector handles
Depth: 19.0 in. (22.86 cm)
Power requirements1.05 A at 48 VDC (50 W)
Performance280 CFM per fan
Reliability59,434 hours at 122°F (50°C)
Operating environment32–122°F (0–50°C), 5–95% relative humidity, non-condensing
Fan tray model no.6670-FT
Replacement air filter part no.6670-AF-6 (6-pack)
Power cable installation ...................................................................................................................................28
Installing the power cables .........................................................................................................................28
Grounding the Model 6676 ......................................................................................................................29
Model 6676 6U CPCI Chassis Assembly User Guide 2 • Installation checklist
6U quick set-up checklist
The Model 6676 Mid-plane & Chassis can be easily configured according to your system requirements. Due to
the broad application possibilities, the following checklist is provided as a quick set-up guideline.
1. Install 9U chassis on rack—the chassis front mounting flanges should be securely fastened to the rack
with screws.
2. Connect chassis ground—The chassis must be grounded by #12 AWG ground wires attached to a reliable
grounding source.
3. Install power supply modules—For N+1 power operation, install up to four Patton power supply modules
at the front of the chassis.
4. Install modules—Plug the front-entry modules in the 6U slots at the front of the ForeFront Xtreme Chas-
sis. Plug the alarm card in the left-hand slot at the back of the chassis, and plug the rear-entry cards in
remaining slots, if needed.
5. Wire rear panel for power.
To avoid a potential shock hazard, connect the chassis ground before
connecting power.
This section describes installing the DC power and ground cables.
.
Verify that the installation site is in compliance with the following
power requirements before installling the ForeFront Xtreme chassis:
• An approved external source must be rated a maximum of 72
VDC, 10 A and provide over current protection upstream of
the equipment.
• An approved disconnect device with a minimum 3.0 mm con-
tact separation must be provided upstream of the device and
rated at least 75 VDC, 7.0 A and be located so it is accessible to the operator.
• This equipment shall be connected directly to the DC supply
system bonding jumper from an earthing terminal bar or bus
to which the DC supply system earthing electrode is connected.
• This equipment shall be located in the same immediate area
as any other equipment that has a connection between the
earthed conductor of the same DC supply circuit and the
earthing conductor, and also the point of earthing of the DC
system. The DC system shall not be earthed elsewhere.
• There shall be no switching or disconnecting devices in the
earthed circuit conductor between the DC source and the
point of connection of the earthing electrode conductor.
Installing the power cables
This section describes installing the power cables into the DC power input module. Do not connect the
remaining end of the power cables to the DC power source at this time. Each DC power supply module
comes with two power input terminal blocks (J1 +/- and J2 +/-). The Model 6676 can draw power from
sources connected to either of these terminal blocks (inputs are diode-ORed and combined to provide for
redundant power input). Although the power supply module is designed to operate normally with one power
source, users may want to connect two independent power sources, one to each terminal block, to provide
uninterrupted operation in the event of one source failure.
Remove power plugs from all power inputs prior to servicing.
Use AWG 12 copper conductors to feed power to the DC supply.
1. Connect the earth ground of the DC source to the grounding stud on the DC power supply as described
in section “Grounding the Model 6676” on page 29.
286U quick set-up checklist
Model 6676 6U CPCI Chassis Assembly User Guide 2 • Installation checklist
2. Strip back the insulation on each of the supply wires approximately 1/4 inch.
3. Insert the stripped end of the positive lead into the + J1 DC input of the terminal block. Tighten the screw
until the power lead is firmly fastened. Repeat the procedure for the negative lead, using the -J1 DC input”
of the terminal block. Make sure that there is no exposed wire.
Figure 11. DC connector, -DC and +DC input view
4. Repeat steps 1 through 3 to install the remaining DC power connection on J2.
Grounding the Model 6676
Do the following:
1. Assemble a ground wire using #6 AWG wire with green-colored insulation and two ring terminals. Make
the wire long enough to reach one of the following ground sources:
– The building ground rod (generally located at the site’s main service entrance)
– Central office isolated ground plane
– Central office isolated bonding network
To avoid the risk of personal injury, the distance between ground and the
equipment rack must not exceed the distance specified in either local electrical
codes or the National Electrical Code.
Cleaning the fan filter .....................................................................................................................................33
System won’t power up ...................................................................................................................................33
31
3 • MaintenanceModel 6676 6U CPCI Chassis Assembly User Guide
32
Model 6676 6U CPCI Chassis Assembly User Guide 3 • Maintenance
Preventive Maintenance
Cleaning the fan filter
Periodically clean the filter on the Fan Tray Assembly (see figure 2 on page 18). The frequency of cleaning
depends on the environmental conditions of where your equipment is located. Clean filter with a mild detergent and water, then air-dry, or you can use compressed air. It should be completely dry before reuse.
Spare filters (part no. 6670-AF-6) are available from Patton Electronics Company.
Troubleshooting
System won’t power up
If the green LED on the power supply module does not light up, you should: remove the power supply module
from the chassis, then plug it back in, making sure it is seated properly. If the green LED still does not illuminae, verify that the polarity is wired correctly at the back of the chassis.
If the green LED lights up on the power supply module, but the system still isn’t powering-up, then the module may be faulty and should be returned to the manufacturer.
Preventive Maintenance33
3 • MaintenanceModel 6676 6U CPCI Chassis Assembly User Guide
Service ............................................................................................................................................................37
Warranty Service and Returned Merchandise Authorizations (RMAs)...................................................................37
Out-of-warranty service .............................................................................................................................38
Returns for credit ......................................................................................................................................38
Return for credit policy .............................................................................................................................38
4 • Contacting Patton for assistanceModel 6676 6U CPCI Chassis Assembly User Guide
36
Model 6676 6U CPCI Chassis Assembly User Guide 4 • Contacting Patton for assistance
Introduction
This chapter contains the following information:
• “Contact information”—describes how to contact Patton technical support for assistance.
• “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the
RAS warranty and obtaining a return merchandise authorization (RMA).
Contact information
Patton Electronics offers a wide array of free technical services. If you have questions about any of our other
products we recommend you begin your search for answers by using our technical knowledge base. Here, we
have gathered together many of the more commonly asked questions and compiled them into a searchable
database to help you quickly solve your problems.
• Online support—available at www.patton.com.
• E-mail support—e-mail sent to support@patton.com will be answered within 1 business day
• Telephone support—standard telephone support is available from 8AM to 5PM EST (8:00 to 17:00 UTC-5),
Monday through Friday, by calling +1 (301) 975-1007
Service
Patton Electronics' technical staff is also available to answer any questions that might arise concerning the
installation or use of your Model 6676. Technical Service hours: 8AM to 5PM EST (8:00 to 17:00 UTC-5),
Monday through Friday.
All warranty and non-warranty repairs must be returned freight prepaid and insured to Patton Electronics (for
more information about warranty and non-warranty repairs, see section “Warranty Service and Returned Merchandise Authorizations (RMAs)”). All returns must have a Return Materials Authorization number on the
outside of the shipping container. This number may be obtained from Patton Electronics Technical Service at:
• Tel: (301) 975-1007
• E-mail: support@patton.com
• URL: www.patton.com
NotePackages received without an RMA number will not be accepted.
Warranty Service and Returned Merchandise Authorizations (RMAs)
Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before shipment. All of our products are backed by a comprehensive warranty program.
NoteIf you purchased your equipment from a Patton Electronics reseller,
ask your reseller how you should proceed with warranty service. It is
often more convenient for you to work with your local reseller to
obtain a replacement. Patton services our products no matter how
you acquired them.
Introduction37
4 • Contacting Patton for assistanceModel 6676 6U CPCI Chassis Assembly User Guide
Warranty coverage
Our products are under warranty to be free from defects, and we will, at our option, repair or replace the product should it fail within one year from the first date of shipment. Our warranty is limited to defects in workmanship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or
unauthorized modification.
Out-of-warranty service
Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no
longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastrophes may require replacement.
Returns for credit
Customer satisfaction is important to us, therefore any product may be returned with authorization within 30
days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or
you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is
not responsible for equipment returned without a Return Authorization.
Return for credit policy
• Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
• 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase
price).
• Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
• Completing a request on the RMA Request page in the Support section at www.patton.com
• By calling +1 (301) 975-1000 and speaking to a Technical Support Engineer
• By sending an e-mail to returns@patton.com
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please
use the original packing material that the device came in or pack the unit securely to avoid damage during
shipping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.
38Warranty Service and Returned Merchandise Authorizations (RMAs)
Appendix A Replacement parts and accessories
Chapter contents
Replacement parts .................................................................................................................................................40
ForeFront chassis power supplies .....................................................................................................................40
B • GlossaryModel 6676 6U CPCI Chassis Assembly User Guide
42
Model 6676 6U CPCI Chassis Assembly User Guide B • Glossary
C
CFM
Cubic feet per minute—A measurement of how
much air is moved through a fan.
CSA
Canadian Standards Association—Organization
which operates a listing service for electrical and electronic materials and equipment. It is the body that
establishes telephone equipment (and other) standards for use in Canada.
CT
Computer Telephony—is the adding of computer
intelligence to the making, receiving, and managing
of telephone calls.
D
Dual Redundant
An environment containing two power supplies,
with fault tolerance such that one power supply may
fail and the system will continue to operate.
EN
European Norms—Prefix assigned to documents
adopted by the CE designating required standards
(for example, EN 60950 is the safety specification
(equivalent to UL 1950)).
ESD
Electrostatic Discharge—Discharge of a static charge
on a surface or body through a conductive path to
ground. Can be damaging to integrated circuits.
H
Hot-Swap
The capability of removing and replacing components without turning off the system. Hot-swap
capability is increasingly important in systems used
for applications such as telecommunications, which
require that the system be operational at some level
continuously.
HP
Horizontal Positioning—A unit of measurement
used for the width of cPCI cards/modules. 1 HP =
0.2” wide
E
I
EIA
Electronics Industry Association—Trade organization of manufacturers which sets standards for use of
its member companies.
EMC
Electromagnetic Compatibility—Is the ability of
equipment or systems to be used in their intended
environment within designed efficiency levels without causing or receiving degradation due to unintentional EMI.
EMI
Electromagnetic Interference—any electromagnetic
interference, periodic or random, narrow or broadband, which may have a disturbing influence on
devices exposed to it.
C43
IEC
International Electrotechnical Committee
IEEE
Institute of Electrical and Electronics Engineers
K
Keying
A mechanical means of polarizing connectors in
order to prevent similar connectors from being
mated. This is necessary when 2 or more similar connectors must be connected to a backplane which
requires that the board being connected is unique for
a particular slot.
B • GlossaryModel 6676 6U CPCI Chassis Assembly User Guide
N
N+1 Redundant
An environment containing more than two power
supplies, where the power supplies typically current
share, with fault tolerance such that one power supply may fail and the system will continue to operate.
NEBS
Network Equipment Building Standards—Defines a
rigid and extensive set of performance, quality, environmental and safety requirements developed by
Bellcore, the R&D and standards organization
owned by the seven regional Bell operating companies (RBOC’s).
P
PCI
Peripheral Component Interconnect. A specification
for defining between logic components. Typically
used for interconnecting high-speed, PC-compatible
chipset components. The PCI specification is issued
through the PCI Special Interest Group (PCI SIG).
S
SELV
Safety Extra Low Voltage—a term generally defined
by the regulatory agencies as the highest voltage that
can be contacted by a person and not cause injury. It
is often specifically defined as 30 VAC or 42.4 VDC.
S-HAZ
Secondary Hazardous—any voltage within a system
that is greater than 60VDC (42.4VAC-peak), NOT
meeting the requirements for a LIMITED CURRENT CIRCUIT, or for a TNV CIRCUIT. Typical
ringing voltage is considered SECONDARY HAZARDOUS unless it is current limited. Raw ringing is
considered SECONDARY HAZARDOUS. (Refer
to IEC950 or PICMG 2.5 R1.0 CompactPCI‚ Computer Telephony Specification for information.)
Shroud
A male connector body designed to fit over the
extended tails of a long tail connector which allows a
female connector to be mated from the rear side for
midplane or rear I/O applications.
PCI SIG
Peripheral Component Interconnect Special Interest
Group
PICMG
PCI Industrial Computers Manufacturers Group—a
consortium of industrial computer product vendors
who develop specifications for PCI-based systems
and boards for use in industrial computing applications.
Platform
Describes the system environment, including the
backplane and related enclosure.
T
TDM
Time Division Multiplex—A technique for transmitting a number of separate data, voice and/or video
signals simultaneously over one communications
medium by quickly interleaving a piece of each signal
one after another.
TNV
Telephone Network Voltages—any voltage present
on the telephone network side of the isolation device
on any device (for example, board) that connects to
the telephone network.
44N
Model 6676 6U CPCI Chassis Assembly User Guide B • Glossary
U
U
An EIA unit of measurement equal to 1.75 in.
(4.45 cm) for equipment racks.
W
Warm-Swap
An environment supporting removal and insertion of
power supplies while under power, wherein the
power supply is disabled during insertion and
removal, avoiding the need for the connectors to
make and break high current connections while
under load.
U45
B • GlossaryModel 6676 6U CPCI Chassis Assembly User Guide
46W
Appendix C Bibliography
Chapter contents
Publications referenced in this guide......................................................................................................................48
47
C • BibliographyModel 6676 6U CPCI Chassis Assembly User Guide
Publications referenced in this guide
The following publications are used in conjunction with this manual.
• ECTF H.110 (CT Bus) Specification (Revision 1.0)
• CompactPCI Hot Swap Specification—PICMG 2.12 (Revision 1.0)