The terms SmartLink, SmartNode, SmartWare, and SmartView are trademarks of Patton Electronics Company. All other trademarks presented in this document are the
property of their respective owners.
The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
Warranty Information
Patton Electronics warrants all SmartLink router components to be free from defects,
and will—at our option—repair or replace the product should it fail within one year
from the first date of the shipment.
This warranty is limited to defects in workmanship or materials, and does not cover
customer damage, abuse or unauthorized modification. If the product fails to perform
as warranted, your sole recourse shall be repair or replacement as described above.
Under no condition shall Patton Electronics be liable for any damages incurred by the
use of this product. These damages include, but are not limited to, the following: lost
profits, lost savings and incidental or consequential damages arising from the use of or
inability to use this product. Patton Electronics specifically disclaims all other warranties, expressed or implied, and the installation or use of this product shall be deemed
an acceptance of these terms by the user.
Firmware Revision Information
This version of the Getting Started Guide is based on firmware revision (1026) .
Summary Table of Contents
1 General information...................................................................................................................................... 19
7 System ........................................................................................................................................................... 62
10 Contacting Patton for assistance ................................................................................................................... 86
A Compliance information .............................................................................................................................. 89
B Specifications ................................................................................................................................................ 91
C Dial plans ..................................................................................................................................................... 94
D Calling Features ............................................................................................................................................ 97
3
Table of Contents
Summary Table of Contents ........................................................................................................................... 3
Table of Contents ........................................................................................................................................... 4
List of Figures ............................................................................................................................................... 13
List of Tables ................................................................................................................................................ 15
About this guide ........................................................................................................................................... 16
Safety when working with electricity ...............................................................................................................17
General observations .......................................................................................................................................18
Typographical conventions used in this document................................................................................................ 18
General conventions .......................................................................................................................................18
1 General information...................................................................................................................................... 19
Installing the router ...............................................................................................................................................22
System information ...............................................................................................................................................25
System Uptime ...............................................................................................................................................25
WAN IP Address ............................................................................................................................................25
LAN IP Address ..............................................................................................................................................25
MAC address ..................................................................................................................................................25
Application Version ........................................................................................................................................26
Config Date ....................................................................................................................................................26
Application Code Version ...............................................................................................................................26
Downloader Code Version ..............................................................................................................................26
System Status.........................................................................................................................................................26
SIP Messages Sent ...........................................................................................................................................26
SIP Messages Received ....................................................................................................................................26
SIP Bytes Sent .................................................................................................................................................26
SIP Bytes Received ..........................................................................................................................................26
RTP Packets Sent ............................................................................................................................................26
RTP Packets Received .....................................................................................................................................26
RTP Bytes Sent ...............................................................................................................................................26
RTP Bytes Received ........................................................................................................................................26
Interface Status ...............................................................................................................................................29
Service .......................................................................................................................................................29
Interface Status ..........................................................................................................................................29
Dynamic IP Assignment ............................................................................................................................29
IP address ..................................................................................................................................................29
MAC address ............................................................................................................................................30
Domain name ...........................................................................................................................................30
DNS address .............................................................................................................................................30
Priority Tag ...............................................................................................................................................30
Internet Configuration ....................................................................................................................................31
Service Name ......................................................................................................................................32
AC Name ...........................................................................................................................................32
Dynamic DNS ................................................................................................................................................32
Configuring Dynamic DNS ......................................................................................................................33
MAC Spoofing Configuration ........................................................................................................................33
WAN MAC Address (Spoofed) .................................................................................................................33
MTU Size .......................................................................................................................................................34
MTU (Maximum Transfer Unit) Size .......................................................................................................34
WAN VLAN Configuration ...........................................................................................................................34
WAN VLAN Tag (IEEE 802.1q) ..............................................................................................................34
WAN Priority Tag (IEEE 802.1q) ............................................................................................................34
Saving your work ............................................................................................................................................34
QoS (Quality of Service)........................................................................................................................................35
Assured Bandwidth for Voice ..........................................................................................................................35
Maximum Uplink Bandwidth Allowed ...........................................................................................................35
Saving your work ............................................................................................................................................35
Saving your work ............................................................................................................................................36
Select Tunnel to view/modify .........................................................................................................................36
Remote IP Address range ................................................................................................................................36
Saving your work ............................................................................................................................................38
Saving your work ............................................................................................................................................40
Server Settings .................................................................................................................................................41
Client IP Address Range ............................................................................................................................41
Client Network Information ...........................................................................................................................41
Domain Name ..........................................................................................................................................41
DNS Server ...............................................................................................................................................41
Viewing the DCHP Client Table ....................................................................................................................41
Saving your work ............................................................................................................................................41
Viewing the Routing Table .............................................................................................................................42
Saving your work ............................................................................................................................................42
7
SmartLink 4020 Getting Started Guide
Table of Contents
Port Forwarding ....................................................................................................................................................43
Port Forwarding to LAN .................................................................................................................................43
De-Militarized Zone .......................................................................................................................................43
Saving your work ............................................................................................................................................43
IP Filtering ............................................................................................................................................................43
Filter IP Range ................................................................................................................................................44
Saving your work ............................................................................................................................................44
VoIP Status ...........................................................................................................................................................48
VoIP Server Registration Status .......................................................................................................................48
Current Server ...........................................................................................................................................48
Base RTP Port ...........................................................................................................................................48
Phone Line Status ...........................................................................................................................................48
Registration Status ....................................................................................................................................48
User Name ................................................................................................................................................49
Caller ID Setting .......................................................................................................................................49
Subscribed for Voicemail ...........................................................................................................................49
SIP Server Settings ....................................................................................................................................50
Dial Plan ............................................................................................................................................50
Outbound Proxy IP ..................................................................................................................................53
Outbound Proxy Port ...............................................................................................................................53
8
SmartLink 4020 Getting Started Guide
Table of Contents
Stun Server IP ...........................................................................................................................................53
Stun Server Port ........................................................................................................................................53
Saving your work ............................................................................................................................................53
FAX without T.38 (Use G.711 fax) ................................................................................................................55
Saving your work ............................................................................................................................................55
User Information ............................................................................................................................................56
Phone Number .........................................................................................................................................56
User Name ................................................................................................................................................56
Port ...........................................................................................................................................................56
CallerID Name .........................................................................................................................................56
Supplementary Service Activation ...................................................................................................................56
Call Forward All ........................................................................................................................................57
Distinctive Ring ........................................................................................................................................57
Call Transfer .............................................................................................................................................57
Dialing by IP Address ................................................................................................................................57
Call Forward on Busy ................................................................................................................................58
Caller ID ...................................................................................................................................................58
Do Not Disturb ........................................................................................................................................58
Self Caller ID Block ..................................................................................................................................58
Dial Out Type ................................................................................................................................................58
Dial Out Type ..........................................................................................................................................58
Hot Line Number .....................................................................................................................................58
Warm Line Number .................................................................................................................................59
Cfwd All Dest ...........................................................................................................................................59
Cfwd Busy Dest ........................................................................................................................................59
Block Caller ID .........................................................................................................................................60
Saving your work ............................................................................................................................................60
Saving your work ............................................................................................................................................61
7 System ........................................................................................................................................................... 62
Set Security Password ............................................................................................................................................65
Web Page Protect ............................................................................................................................................65
New Root Password ........................................................................................................................................65
New User Password ........................................................................................................................................65
Confirm new password ...................................................................................................................................66
Saving your work ............................................................................................................................................66
Syslog Server .............................................................................................................................................66
Debug Server .............................................................................................................................................67
Debug Connect Port .................................................................................................................................67
Saving your work ......................................................................................................................................67
Service Access ........................................................................................................................................................68
Saving your work ............................................................................................................................................68
Dial Tone ..................................................................................................................................................69
Prompt Tone ............................................................................................................................................69
Confirm Tone ...........................................................................................................................................69
Holding Tone ...........................................................................................................................................69
Busy Tone .................................................................................................................................................70
10
SmartLink 4020 Getting Started Guide
Ring Back Tone ........................................................................................................................................70
Off Hook Warning ...................................................................................................................................70
Distinctive Ring Setting 1–8 ...........................................................................................................................70
Supplementary Service Keys ............................................................................................................................71
Call forward All .........................................................................................................................................72
Call forward on Busy .................................................................................................................................72
Distinctive Ring ........................................................................................................................................72
Warm Line ................................................................................................................................................72
Do Not Disturb ........................................................................................................................................72
IP Dialing .................................................................................................................................................72
Income Caller ID ......................................................................................................................................73
Self Caller ID Block ..................................................................................................................................73
Warm Line ................................................................................................................................................73
Call Forward All ........................................................................................................................................74
IP Dialing .................................................................................................................................................74
Call Hold ..................................................................................................................................................74
Call Conference Drop ...............................................................................................................................74
Call Transfer .............................................................................................................................................74
Control Timer Values .....................................................................................................................................75
Warm Line Delay ......................................................................................................................................75
Offhook Idle Time ....................................................................................................................................76
Offhook Warning tone time ......................................................................................................................76
FXS Port .........................................................................................................................................................76
FXS port Input Gain .................................................................................................................................76
FXS port Output Gain ..............................................................................................................................76
Caller ID Method .....................................................................................................................................76
Ring Setting ....................................................................................................................................................76
Ring Waveform .........................................................................................................................................76
Ring Frequency .........................................................................................................................................77
Ring Voltage .............................................................................................................................................77
FXS Port Polarity Configuration .....................................................................................................................77
Saving your work ............................................................................................................................................77
IP address ..................................................................................................................................................77
Trap Community ......................................................................................................................................77
SNMP Community Configuration .................................................................................................................78
Read Community ......................................................................................................................................78
Write Community ....................................................................................................................................78
SNMP System Configuration .........................................................................................................................78
System Description ...................................................................................................................................78
System Object Id .......................................................................................................................................78
Saving your work ............................................................................................................................................78
Auto Upgrade........................................................................................................................................................78
Routine Upgrade every xxx day(s) ...................................................................................................................78
Enable Auto Upgrade ......................................................................................................................................79
Auto Upgrade Protocol ...................................................................................................................................79
Upgrade Server ...............................................................................................................................................79
Auto Upgrade URL ........................................................................................................................................79
Saving your work ............................................................................................................................................79
Out-of-warranty service .............................................................................................................................88
Returns for credit ......................................................................................................................................88
Return for credit policy .............................................................................................................................88
A Compliance information .............................................................................................................................. 89
Radio and TV Interference ....................................................................................................................................90
CE notice (Declaration of Conformity) .................................................................................................................90
B Specifications ................................................................................................................................................ 91
Fax and Modem Support.......................................................................................................................................92
IP Services .............................................................................................................................................................93
C Dial plans ..................................................................................................................................................... 94
Simple Dial Plan .............................................................................................................................................95
Non-dialed Line Dial Plan ..............................................................................................................................95
Complex Dial Plan .........................................................................................................................................95
D Calling Features ............................................................................................................................................ 97
This guide describes using the SmartLink 4020 router.
Audience
This guide is intended for the following users:
• Operators
• Installers
• Maintenance technicians
Structure
This guide contains the following chapters and appendices:
• Chapter 1 on page 19 provides information about router features and capabilities
• Chapter 2 on page 21 provides hardware installation procedures
• Chapter 3 on page 24 describes the Home section settings
• Chapter 4 on page 27 describes the WAN section settings
• Chapter 5 on page 39 describes the LAN section settings
• Chapter 6 on page 45 describes the Telephony section settings
• Chapter 7 on page 62 describes the System section settings
• Chapter 8 on page 81 describes how to download and display the SmartLink 4020 router user guide
• Chapter 9 on page 83 describes how to log out of the router management system
• Chapter 10 on page 86 contains information on contacting Patton technical support for assistance
• Appendix A on page 89 contains compliance information for the router
• Appendix B on page 91 contains specifications for the router
• Appendix C on page 94 describes dialing plans and contains sample plans
• Appendix D on page 97 describes the calling features that can be accessed from phones attached to the
SmartLink 4020
For best results, read the contents of this guide before you install the router.
16
17
SmartLink 4020 Getting Started Guide
About this guide
Precautions
Notes, cautions, and warnings, which have the following meanings, are used throughout this guide to help you
become aware of potential problems. Warnings are intended to prevent safety hazards that could result in personal injury. Cautions are intended to prevent situations that could result in property damage or
impaired functioning.
Note
IMPORTANT
CAUTION
CAUTION
A note presents additional information or interesting sidelights.
The alert symbol and IMPORTANT heading calls attention to
important information.
The alert symbol and CAUTION heading indicate a potential hazard. Strictly follow the instructions to avoid property damage.
The shock hazard symbol and CAUTION heading indicate a
potential electric shock hazard. Strictly follow the instructions to
avoid property damage caused by electric shock.
The alert symbol and WARNING heading indicate a potential safety hazard.
Strictly follow the warning instructions to avoid personal injury.
WARNING
The shock hazard symbol and WARNING heading indicate a potential electric
shock hazard. Strictly follow the warning instructions to avoid injury caused
WARNING
by electric shock.
Safety when working with electricity
The SmartLink contains no user serviceable parts. The equipment shall
be returned to Patton Electronics for repairs, or repaired by qualified
WARNING
WARNING
service personnel.
Mains Voltage: Do not open the case when the power cord is attached. For
systems without a power switch, line voltages are present within the power
supply when the power cords are connected. The mains outlet that is utilized
to power the SmartLink shall be within 10 feet (3 meters) of the device, shall
be easily accessible, and protected by a circuit breaker.
18
CAUTION
SmartLink 4020 Getting Started Guide
For AC powered units, ensure that the power cable meets all applicable standards for the country in which it is to be installed, and that it is connected to
a wall outlet which has earth ground.
WARNING
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
WARNING
Ultimate disposal of this equipment must be handled according
to all applicable national laws and regulations.
General observations
• Clean the case with a soft slightly moist anti-static cloth
• Place the unit on a flat surface and ensure free air circulation
• Avoid exposing the unit to direct sunlight and other heat sources
• Protect the unit from moisture, vapors, and corrosive liquids
About this guide
Typographical conventions used in this document
This section describes the typographical conventions and terms used in this guide.
General conventions
The procedures described in this manual use the following text conventions:
Table 1. General conventions
ConventionMeaning
Garamond blue type
Garamond bold type
< >Angle brackets indicate function and keyboard keys, such as <SHIFT>, <CTRL>,
Indicates a cross-reference hyperlink that points to a figure, graphic, table, or section heading. Clicking on the hyperlink jumps you to the reference. When you
have finished reviewing the reference, click on the Go to Previous View
button in the Adobe® Acrobat® Reader toolbar to return to your starting point.
Indicates the names of command buttons that execute an action.
The SmartLink VoIP SoHo Router (see figure 1) provides transparent connectivity for analog phones and faxes
to the world of Internet voice. Connecting to any analog phone, fax or PBX, the SmartLink product is an
effective and flexible solution for small offices and telecommuters to access Internet-based telephone services
and corporate intranet systems across established LAN and Internet connections like xDSL and cable modems.
Figure 1. SmartLink 4020
The SmartLink Model 4021 provides two RJ-45 Ethernet ports and one FXS (RJ-11) analog phone port. The
SmartLink Model 4022 provides two RJ-45 Ethernet ports and two FXS (RJ-11) analog phone ports. Front
panel LEDs quickly show at-a-glance the status of the system, LAN, WAN, and phone ports.
A full suite of IP features (DHCP, NAT/PAT, NTP and VPN) are available to LAN devices attached downstream. VLAN tagging and prioritization enables voice traffic to be handled before data traffic. Support for
PPPoE and IPSEC tunneling simplifies extending corporate intranet services to remote teleworkers.
The web interface offers two levels of configuration access for the network operator and end user. The friendly
web interface and product labeling (Phone, LAN, WAN etc.) to help ensure a trouble-free installation for the
end user. Configuration and firmware can be downloaded from a TFTP server or HTTP server.
SmartLink 4020 overview
Chapter 2 SmartLink installation
Chapter contents
Installing the router ...............................................................................................................................................22
21
1
2
WARNING
3
4
22
SmartLink 4020 Getting Started Guide
Installing the router
Do the following:
Power adapter
6
Power
12V, 1A
Power jackWAN portLAN portPhone jack 1Phone jack 2Reset button
Internet Service
Provider
PC or
--or--
LAN
45
www.patton.com
10/100 Ethernet
WANLAN
LAN
Hub/Switch
2 • SmartLink installation
Phone
3
Phone
12
Figure 2.
SmartLink 4020
installation diagram
Place the unit on a desktop or similar sturdy, flat surface that offers easy access to the cables. The unit
should be installed in a dry environment with sufficient space to allow air circulation for cooling.
Note
For proper ventilation, leave at least 2 inches (5 cm) of clearance at the sides,
front, and rear of the unit.
Set your LAN Local Area Connection Properties for Internet Protocol (TCP/IP) to Obtain an IP address
automatically and to Obtain DNS server address automatically.
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
The Interconnecting cables shall be acceptable for external use
and shall be rated for the proper application with respect to voltage, current, anticipated temperature, flammability, and mechani-
CAUTION
cal serviceability
Plug in the telephone or telephones (see figure 2).
Plug in the PC or LAN, or a LAN hub/switch.
Installing the router
SmartLink 4020 Getting Started Guide 2 • SmartLink installation
5
6
7
NoteThe SmartLink has automatic MDX (auto-crossover) detection and configu-
ration on all Ethernet ports. Any of the ports can be connected to a host or
hub/switch with a straight-through wired cable.
Connect to the Internet service provider.
The external router power supply automatically adjusts to accept
an input voltage from 100 to 240 VAC (50/60 Hz).
CAUTION
Verify that the proper voltage is present before plugging the
power cord into the receptacle. Failure to do so could result in
equipment damage.
Verify that the AC power cord included with your router is compatible with local standards. If it is not,
refer to “Contacting Patton for assistance” on page 86 to find out how to replace it with a compatible
power cord. Plug the power adapter into the 12V DC, 1.0A port on the SmartLink 4020. Connect the
other end of the power cord to an appropriate AC power outlet.
Wait 30 seconds after powering the SmartLink 4020 on, then verify that the green Power LED is lit (see
figure 3). At this point, you should be able to use your browser to surf the Internet.
NoteFollow the directions of your voice service provider to set up voice services.
Figure 3. Router front panel LEDs
Installing the router23
Chapter 3Home
Chapter contents
System information ...............................................................................................................................................25
System Uptime ...............................................................................................................................................25
WAN IP Address ............................................................................................................................................25
LAN IP Address ..............................................................................................................................................25
MAC address ..................................................................................................................................................25
Application Version ........................................................................................................................................26
Config Date ....................................................................................................................................................26
Application Code Version ...............................................................................................................................26
Downloader Code Version ..............................................................................................................................26
System Status.........................................................................................................................................................26
SIP Messages Sent ...........................................................................................................................................26
SIP Messages Received ....................................................................................................................................26
SIP Bytes Sent .................................................................................................................................................26
SIP Bytes Received ..........................................................................................................................................26
RTP Packets Sent ............................................................................................................................................26
RTP Packets Received .....................................................................................................................................26
RTP Bytes Sent ...............................................................................................................................................26
RTP Bytes Received ........................................................................................................................................26
24
SmartLink 4020 Getting Started Guide 3 • Home
System information
Figure 4. SmartLink VoIP download and configuration Home page
System Uptime
Shows how long the SmartLink 4020 has been operating since the last time it was reloaded (either by powering
the unit off and then on again, or by selecting System > Reload).
WAN IP Address
The IP address of the SmartLink 4020 on the WAN interface.
LAN IP Address
The IP address of the SmartLink 4020. If (Static) is shown next to the address, it means the IP address was
assigned to the SmartLink 4020 under the WAN Settings. (Dynamic) indicates the IP address was learned
via DHCP.
MAC address
The media access control (MAC) address of the Ethernet interface in the SmartLink.
System information25
SmartLink 4020 Getting Started Guide 3 • Home
Application Version
The SmartLink firmware version number.
Config Date
The date of the configuration file that was downloaded from an auto-upgrade server.
Security
Indicates that the SmartLink web interface utility has been secured with a password. To configure a password,
see section “Set Security Password” on page 65.
Application Code Version
Shows the application code version being used.
Downloader Code Version
Shows the downloader code version being used.
System Status
Shows VoIP statistics for the period of time since the SmartLink 4020 was last reloaded (either by powering the
unit off and then on again, or by selecting System > Reload).
SIP Messages Sent
Total number of VoIP SIP messages sent (including retransmissions).
SIP Messages Received
Total number of VoIP SIP messages received (including retransmissions).
SIP Bytes Sent
Total number of bytes of VoIP SIP messages sent (including retransmissions).
SIP Bytes Received
Total number of bytes of VoIP SIP messages received (including retransmissions).
RTP Packets Sent
Total number of VoIP RTP packets sent (including redundant packets).
RTP Packets Received
Total number of VoIP RTP packets received (including redundant packets).
Interface Status ...............................................................................................................................................29
Service .......................................................................................................................................................29
Interface Status ..........................................................................................................................................29
Dynamic IP Assignment ............................................................................................................................29
IP address ..................................................................................................................................................29
MAC address ............................................................................................................................................30
Domain name ...........................................................................................................................................30
DNS address .............................................................................................................................................30
Priority Tag ...............................................................................................................................................30
Internet Configuration ....................................................................................................................................31
Service Name ...................................................................................................................................... 32
AC Name............................................................................................................................................ 32
Dynamic DNS ................................................................................................................................................32
Configuring Dynamic DNS ......................................................................................................................33
MAC Spoofing Configuration ........................................................................................................................33
WAN MAC Address (Spoofed) .................................................................................................................33
MTU Size .......................................................................................................................................................34
MTU (Maximum Transfer Unit) Size .......................................................................................................34
WAN VLAN Configuration ...........................................................................................................................34
WAN VLAN Tag (IEEE 802.1q) ..............................................................................................................34
27
SmartLink 4020 Getting Started Guide 4 • Network—WAN
WAN Priority Tag (IEEE 802.1q) ............................................................................................................34
Saving your work ............................................................................................................................................34
QoS (Quality of Service)........................................................................................................................................35
Assured Bandwidth for Voice ..........................................................................................................................35
Maximum Uplink Bandwidth Allowed ...........................................................................................................35
Saving your work ............................................................................................................................................35
Saving your work ............................................................................................................................................36
Select Tunnel to view/modify .........................................................................................................................36
Remote IP Address range ................................................................................................................................36
Saving your work ............................................................................................................................................38
28
SmartLink 4020 Getting Started Guide 4 • Network—WAN
Status
Shows the status of key WAN network settings as configured under WAN settings
Interface Status
Figure 5. Internet Status window
Enabled
Yes indicates the WAN interface is enabled and ready to be used.
Service
Either Routed or Bridged, displays whether the SmartLink’s WAN interface connection is operating in a routed
or bridged mode.
Protocol
Indicates that the Ethernet protocol is being used to transfer data.
Interface Status
Either Up or Down.
Network Settings
These are the details of your WAN network settings.
Dynamic IP Assignment
Displays Yes (via DHCP) if you are using a dynamic IP address or No if a dynamic IP address is not being used.
IP address
The IP address of the SmartLink on the WAN interface.
Status29
SmartLink 4020 Getting Started Guide 4 • Network—WAN
MAC address
The MAC address of the WAN Ethernet interface in the SmartLink.
Subnet Mask
The subnet mask is 32-bit number that filters a destination IP address to determine to which subnet it belongs.
For example, a subnet mask of 255.255.0.0 for a network ID of 192.5.0.0 tells the switch to accept traffic destined for IP addresses that begin with 192.5—all other packets are ignored.
Default Gateway
The IP address of the gateway. The gateway IP address can be retrieved automatically in DHCP mode or be set
up manually with a fixed IP address.
Domain name
The network domain name of the SmartLink.
DNS address
Refers to the address of your domain name server that was defined under WAN settings or that was learned
dynamically through DHCP.
DynDNS address
The IP address of the dynamic DNS server that will be notified when the SmartLink 4020’s dynamic IP
address changes.
VLAN
VLAN tag value encoded in the WAN Ethernet header in all outgoing packets
Priority Tag
Priority tag value encoded in the WAN Ethernet header in outgoing packets.
Settings
The Settings window contains the following sections:
• Internet Configuration (see figure 6 on page 31)
• WAN PPPoE Configuration (see figure 7 on page 32)
• MAC Spoofing Configuration (see figure 9 on page 33)
• MTU (see figure 10 on page 34)
• Internet VLAN Configuration (see figure 9 on page 33)
NoteAfter configuring the sections, click the Save Internet Settings button (see
figure 5 on page 29) to save the new configuration.
Settings30
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